Eureka Forbes Complaints & Reviews

In July the main circuit board of my Aquaflo DX water purifier was replaced as the machine was not starting (it was charged and I have the receipt). In Sept I again called the local service center as the machine stopped working again. Their person came to see the machine and told that the main circuit board again needs replacement and that same would be done in 3-4 days. Now after calling them multiple times for about two months they are...

Magna RO, that I purchased in Nov 2014, is not working. It's within warranty period. I booked the complaint with customer care. It's more than 35 hours and no one has come to attend the service. I had been told that it will be attended within 24 hrs. I had called 2-3 time today again but no one seems botheres. Pathetic service. I will be escalate this issue with the higher authority....

The worst Service by the Customer Care and the Local Agency in Visakhapatnam.
I have registered a complaint barring with complaint number 93375777 dated on 30.10.2015. For the replacement of the product as it was delivered with the minor damage, and none of them had turned up till date i.e[protected]. When ever I call up to the call centre simply they say that our technical people will get back to you within 24hrs and I really dont...

My Customer ID is [protected] i applied for refund on online purchase of aqua guard classic no one is giving response after this now, everytime i call customer care only getting answer we will call you back and i called 10 times atleast. looks like they dont have any backhand team to work these kind of matters you will stuck if you buy for them NO SERVICE AT ALL. looks like fraud company now 8000rs are stucdk for month :( DO...

We had taken AMC of 3 years for Aquaguard - Infinity model (Contract receipt no.20749292, Dt. 05/05/2012), Eureka Forbes representative have not completed total no. of service required during AMC, they have not visited even after given reminder for due service. After giving many service request calls Eureka Forbes representative visited, but denied to complete the pending service as per AMC. He was just talking about expiry of service contract....

I bought one water purifier on 03rd august 2015 from aquaguard for rs 24, 235 and paid rs 10, 600 and rest in 3 equal instalment of rs 4, 545.
My customer id is [protected]. After 7days of installation of the machine the adapter has stopped working. After repeated complain one service engineer name, ravi patil came and change it with an old and used adapter and told me to replace it with new adapter within 2days. After that i follow...

I would rate you as worst service provider. From past 2 month's I have been trying to get the service call but you system has failed to help me. I have 3 year amc but from past 2.months our machine is not working and I have been trying to contact your service centres but all in waste This is the most ridiculous and bad and worst experience I ever had with anyone in my lifetime. these people are worst... they made me wait for 3 months......

I'm a customer of aquaguard my name is avinash kumar s/o prem chand from muzaffarnagar uttar pradesh.we purchased AQUAGUARD DUO in feb 2014.In jan 2015 it suddenly stopped working, we complaint to a service centre in muzaffarnagar, technician came and he made it worked.since then it again stopped working 3 more times till june 2015 and always technician came and somehow made it worked.on 30 sept 2015 we called them to change the filters,...

On 6th October I have booked Aqua guard classic machine. On 13 th October their sales person Mr Praloy ([protected]) sent Mr Pintu to collect the check who was more interested in selling kuchina products than Aqua guard. Anyways, my concern is till date the machine has not been installed. Calling to the customer care was also of no use. Ironically they have already encashed the check....

I have registered complain on toll free no so many times but no buddy reply. Company person comes at my home they check machine but they don't run machine yet. Thane manager is now replying we don't got ur complain and we can't do anything. My water purifier is in AMC contract and this guy's giving worst service to me. My complain no. 83980816. Thanks sagar...

I bought Dr. Aquaguard Magna UV on 19th August 2015 (Item Code - GWPDDRMUV0000 / Invoice No. [protected] / Order No.[protected]. But unfortunately the product is absolutely faulty and not working at all.
After almost 15 days of buying, purifier had some indicator issue, so I complained about the same and they sent service man and he did something and it again started working.
Again almost after 15 days, the same problem cropped...

I bought Magna model of Eureka Forbes filter which cost me some 17 thousand rupees in Feb-2015, we hardly used 3-4 month and filter is not working.
I have been complaining from past 4 months, 2 times technician came stated problem filter need to get replaced. There after none of the executive team has visited my door step and I have been calling to customer care number which they always say only sorry and they have updated to backed...

A/c no [protected] name ; francis fernandes ...called nala sopara office [protected] .. they have some probs with eureka .. rajneesh came .. did not change candle ... i called parmar [protected] .. no one came .. 8 days passed... two year warranty ... no drinking water at home .. pls pls send someone tomorrow...

Hello im Ramesh from Mankhurd Mumbai & registered my service request for repair of my Aquaflo water filter on 25 Oct on ur company call center number 39883333 and my request id was [protected]. Not a single sole from eureka forbes called up / visited /responded/ attended to my service request till 02 Nov 15 inspite of calling on the same number at least 3 to 4 times a day everyday. Finally i got it repaired through one local mechanic due...

We have purchased a water purifier from Eureka Forbes and taken AMC after warranty period. They are not even bothered to come for periodical service from the day one of AMC period. Their call centre executives are well trained to say just this sentence "WE WILL ARRANGE FOR A TECHNICIAN TODAY / TOMORROW FOR SURE. After a week of our request, they will say "WE HAVE ESCALATED YOUR REQUEST". After then your efforts will go and...

I have purchased Aquaguard Enhance Green RO from Snapdeal. I have raised installation request after I have received the product. They delayed around 10 days to install and at installation time they said this not suitable product for your ground water. I asked snapdeal to take return. But they refused to take it cause the 7 days return policy has been expired. Now Eureka Forbes not ready replace the product....

I have ordered an Aquaguard Magna order no. [protected] on[protected]. The sales executive Shivaji Charhate (contact no. [protected]) of Pune branch came to our place to take the order. During the time of taking the order his senior Mr. Rajesh( Contact No. [protected]) and the sales Executive have assured to give the Aquagaurd bottle along with it as offered through online purchase. Once they took the order there was no product delivery till...

Purchased 2 units of aquaguard model reviva on 9th november 2014 through their agent venus ro system, chennai -33 with 4 free services under 1 year of warranty period copy of invoice enclosed for your ref. Have made number of call to their concerned persons [[protected] /[protected] & rajesh - [protected]. But in a vain their is no proper response & no free service had been done so far and come to know only the paid services will be...

The moment we switch the purifier on there is a loud and shrill sound coming from the purifier and sometimes it gets hot. It is now 3 months since we lodged our first complaint . We have sent more than 10 requests via sms as per their policy - but other than the interactive ack no body has even bothered to address the problem . My worry is whether the machine will explode. The machine is also under AMC till July 2016.- They have also an online...

Sir, I have Aquagaurd Eureka forbes classic installed. I am not satisfied by the services provided by your company due to the following reasons 1. regular 6 monthly services not provided till now 2. there was a problem with Aquagaurd, on complaint the technicians arrived after 2days even after repeated telephonic reminders I am a senior citizen living alone with my wife, due to these reasons it has caused great inconvenience and...