Eureka Forbes Complaints & Reviews

After the AMC is done on 31-Oct-15 the product started behaving erratically. To make the tank full (8 lts); previously the machine used to reject almost 20 lts of water. But after the AMC and change in cartridge, membrane, etc. the machine was rejecting almost 40 lts of water. A complaint was registered on Eureka Forbes helpline immediate afterwards. The same technician (most probably Suvashish Biswas) who did the AMC visited the site and done some thing for which the water rejection fell down to 5 -6 lts and water was not same in taste. Again another complaint was registered to Eureka Forbes helpline with specifically mentioning that Suvashis should not visit the site. This time Suvashish came with another technician who also messed with the machine and now the machine is rejecting very less water. We are looking for a permanent solution; else please pay me cost of the product along with AMC amount and take this machine away.

I Purchased a Dr. Aquaguard Magna Water Purifier on 30.08.2015 and a complaint noticed and contacted servicemen on 19.12.2015. He removed PCB of the water purifier. Til date it is not replaced. There fore I can't use it for last morethan 20 days. If it is not replaced within 3 days and repair the water purifier immediately I intend to issue stop memo to the instalment checks. This is for information and further action. Roy Thomas [protected]

I have purchased last week aquaguard water purifier with cost of 17400, got problem and raised complaint 56 hr before complaint no is:85114332, till the date not taken any action no one is turned up i will suggest my Friends that don't go with this product because of very very bad response and customer service...

I bought an aqua guard verve from Vellan Hypermarket in Tuticorin on 22/04/2015 as i am a NRI, the unit is very sparingly used.Recently during my visit home the unit was not working.I informed your online call center and after plenty of reminders a technician came home on the 30/12/2015 to check it and informed the control board is faulty and needs replacement.He told me they will replace the board in two days time after that to till date nobody is responding, your call center attendant keep on saying they will come in 24 hrs.They are not giving me the complaint ticket no also saying the system is down (By Ms.Saranya on the 06/01/2016). I have informed all the required consumer care staff in that region through Mr.Sekar Manager of Vellan Hypermarket also. To my understanding your service in this region is very very poor.Now i have no other option but to take the matter with the consumer forum.If still if you believe in a good after sales service kindly do the needful.Charles Registered mobile no: [protected]

We at Chennai-Ambattur bought Eureka Forbes Aquaguard and vacuum cleaner . The sales representative said some false deals (free bags) and made it sold and never gave those bags when asked for it.We also referred this product (Aquaguard) to our neighbor, which they bought at Rs 16, 9990/-
After 3 month's of the purchase, the water purifier purchased by our neighbor stopped functioning .What they did was they called the same sales guy(Manoj Kumar)from whom they bought and told about the issue.This guy took the machine four months back (August 2014) and when our neighbour asked every time about the product, he repeated saying it will take two more days to get it repaired.Likewise four months had gone and never got returned. Only now they told about this issue and they were not aware of consumer care, complaints etc.,
After knowing about this what I (referrer) did was called the customer care at[protected] and logged a complaint.A Manager named Sreenivasan reached me and told he would enquire and come back after getting those details from me.But he never returned. I myself called Sreenivasan after 6 hours . He said none named Manoj works here and he gave me his senior manager Kumar contact ([protected]) to further enquire. When I reached this man he sounded arrogant.
Being a manager what he said was why are you calling me and complaining about this. He asked me to contact the person (Manoj)to whom you gave.He speaks arrogantly and never had the capacity to understand a customer issue as a manager.He concluded saying he can't do anything and do whatever you want . Recording is available as evidence.When stated that you guys (Aquaguard company) are sending the sales representatives to individual homes, forcing to buy this product by giving false informations, extra offers and now you are saying that I am not responsible . This man shouted as I'm knocking him personnaly which he never understood that I am not pointing him (kumar) personally but on behalf of the company. He could never help the customer, his replies made me to get further frustrations . I am not sure what sort of branded company(AquaGuard) is this? recruiting unfit persons as managers.

Now the worth of money Rs16, 990/- is felt as fallen on water and wasted. Eurekhas forbes is unfit for customer service.
Moral: As long as your product with Eurekha forbes works well, you are on the safer side, once it is gone you wont get help.

I have ordered Eureka Forbes Aquaguard Dr.Genious RO water plant on December 26th and product received on 28th December. Request made for installation on 28th December itself but till now no one technician turned up for installation.

I have purchased one vacuum cleaner online (Rs 7499). it was supposed to be delivered within 8 days. But it has not been delivered at all. I am calling there customer care number every day without any result. Please help me to either get my product or get my money back. My details are: (Customer ID is [protected], Your transaction id is[protected], Payment Gateway- PAYU). Regards, Manjari Bagchi A8 Lilavati, 62 East Cost Road, Chennai 600041. (manjari.[protected]@gmail.com; [protected])

It is matter of deep concerns my aqua guard water purifiers model SMART under AMC is not being repaired by your technician since last 15 days .we are facing lot of problem and every day using boiled water for drinking as you know in MUMBAI we are to use water from overhead tank and if your company technician not able to solve the matter in time then what is the use of your product . I once again lodge this compliant with request to resolve the grievances at the earliest other wise it will compel me to re lodge my compliant to appropriate authority or forum. Regards Sanjay Bansod A/63 Central Apertment Dayal Das Road, Vile Parle (e) MUMBAI 400 057 Mobile no [protected]

Eureka forbes failed to provide service to me for water filter in the year 2015. I wrote to them on 27 Dec 2015 but there was no response from them. Also, i rang them and they conveyed somebody will contact you shortly but nobody contacted me. Below the email sent to Eureka forbes. Regards, Sanjay Ganju Hi Executive, Please note that I already had paid servicing charges till 29 May 2017. Despite that, this year 2015 there was no servicing done till date. Only today, i received a call from Eureka service executive Ranjit Patil who came over today 27 Dec 2015 to do the servicing. He simply open one filer (candle) and cleaned it under the tap. Add to it, he did not hand over a copy of Service Request Activity Report to me. On inquiry, He said you can raise a complaint for it. My question is that i was promised 2 servicing during a given year, wherein in first six months, both filters will be cleaned and in next 6 months, filters will be replaced. What happened to your promise in 2015? Do you simply bypass customers who pay in advance for servicing? Regards, Sanjay Ganju customer care [protected] Mobile [protected]

Service Request [protected]. 1. I have an AMC signed and was told it includes 2 free service for 1 year and replacement of parts and filter 2. First Aquaguard did not report to service, I had to raise a request for the same + replacing a worn out part 3. The technician was asked to come on 1st Jan but did not turn up. He reported yesterday without fixing an appointment and was asked to come today 05-Jan. 4. He reported today for two issues - LEAKING Filter, Broken Tap + regular service as part of AMC 5. The container tap is changed, but the leaking filter is not resolved. He had asked my wife to reduce the water inlet to keep it to minimum which did not help the water output at all. When the water inlet speed is increased the filter is again leaking. 6. The technician did not clean the aquaguard unit which should have been done as part of two service AMC contract Last time I called for paid service, the first thing the technician quoted was to change the filter every 6 months (paying 3000) or get an AMC paying 4500 for an year. I went ahead by paying AMC, and now when the time comes to change the filter I am told filters can be cleaned and re-used which is totally a baseless in-secure marketing gimmick by Aquaguard. Please escalate this service request and ask someone to call me at the earliest.

I have given a euroclean life handy vacuum cleaner since October 15th 2015 to Kanpur service center located in Gumti with a promise of getting it serviced till Diwali which was still a long time. And was told to be informed as soon as possible by a phone call. i waited till diwali and after diwali when i went through the bill i didnt got any contact number with no call from their side either. I got their number any how from the internet and when i called they asked for 1more week. Since then no one received my call and if they received accidently they put my call on hold which is totally offensive from their side. As i live far from the service center i couldn't go there. Now today on Jan 5th when i called them regarding my product they still put their phone aside and when i called again they hung up my call and then again and they told that it will take 2 days or more. What a poor service! I use water purifier from eureka forbes since 10 years but the service was always excellent. How inconvenient it is for the customers? We dont have so much time in our busy lives to always look up for any product from a reputed company. Now i really consider it my bad decision of buying vacuum cleaner from eureka forbes. It is very offensive and i think they may have damaged my product irreversibly. Worst service response ever. My bill number- 133108 Bill dated- 15/10/2015 Email- [protected]@gmail.com

I'm job reliving For one month my two months salary no credit.local branch no response I'm two or one days wayt. Next I'm going for media

Called to replace the filters, had query, questioned him about it, he started to show anger and started to change the filters by throwing old filters to sink, smashing other removed parts on kitchen tiles with frustration... While leaving I asked him for the bill, he refused saying he doesn't have the book as he has to give order for printing, and with me persistent for having bill, he agreed to drop the bill in 10 days, which he is yet to give as on today (5th Jan 2016)!!!... it's customer right to information and get bill for any business. Acting with anger and not providing bill for whatever reasons are unprofessional.

Complaint reference number: 94069313 Product under AMC I had raised a request with Eureka forbes for repair and reinstallation of my Aquaguard Sensa water purifier. It has been nearly one month and about 20 follow up phone calls with their Official Customer Care center. Every time I am told sorry and that their executive will call and attend the service in next few hours or 1 day. But I realize that Eureka Forbes customer care staff are trained to tell flat lies to the customer. They are least bothered about attending to service call. There is no other way to reach out to their higher authorities also. So as a customer I am helpless with a Rs.20, 000/ product lying idle not working. On top of this I have purchased AMC of about Rs.4500/. This amounts to fraud, cheating, and daylight robbery of money.

I have 2 issues with the product - 1. I bought this product in August 2015 after spending 28K from Croma, Bhayandar west. When the product was installed, the executive who had come for the installation (Sachin Patil) told me that a motor is needed for pressure otherwise this will not function. I paid somewhere around 3K for motor but it was very much noisy. He told me the noise will get reduced after a week or so but it is almost 5 months now and no improvement. It is really painful to use this product. (I understand when we have motor it will create sound but this sound is way beyond). 2. The water indicator shows only 2 level (Ideally it should reach to 5 level when the tank is full). This mean I can fill only one or max 2 bottles and the water will end. Again you will have to start the motor and go through the painful noise. I called up the executive (Sachin Patil) and he told me since the machine is new, it will take sometime or week to function properly to reach to level five. This was really bothering me as I have spend big chunk of money (I guess this is one of the costliest model available in the market) so I called up the executive (Sachin Patil). He told me that this is not under his area i should call up customer care. I called up and requested for a visit. They took 4-5 days (told me that executive should called in 24 hours) and that too after continuous follow up. One of the executive came told us that some part is missing and i have to pay some amount. I was okay with it but he never turned back. When the survey team arrived at my place for the feedback, we told him that the issue is not yet resolved. He checked and told us that only RO is functioning and not UV. This need a repair. He gave me some manager's number (Mr. Rajnath Tiwari) but even he was useless. I at least called him for 5 days continuously and every time he will say "Me baat karta hu aur aaj hi karvata hu". same dialogue continued for few days and after that he didn't answered my phone. I was calling both Sachin Patil and the so called manager Mr. Rajnath Tiwari but both were not answering. I got pissed off and called the customer care for the complaint. He gave me a number (+[protected] think some senior person. I told him the entire case and also told me the same thing that this will get sorted. I was waiting for his call but no luck here as well. I think these guys do not value their customer (Including all level in their organization) and do not try to resolve the customer query. I bought this product as i heard that this company have a good after sales service but i must say that it is worst. It cannot go beyond this level. Hope this reaches to the right person and the matter is taken seriously Many Thanks, Jatin Seth +[protected]

Sience last six months we are complaining about our machine to your call centre, area manager, local sales person no one came to give us any service or proper response so please take us seriosly and give service immediately Thank you Cell no [protected]

Req No. 85056751 . It has been more than 72 hours and no action has been taken yet. Officially they claim to be solved in 48 hours.

SR# 94138925 was raised on 29th Dec for Aquaguard RO Reinstallation. Theey promised to get it done within 24 hrs. Its 5 days now and no-one even cares to contact me for assistance/resolution. Each time I call the customer care and they make vague promises stating issue would be resolved within couple of hours but nothing happens. I would request all consumers to prevent taking any eureka forbes product since they dont care of any customer support. Even I spent 100 bucks in phone recharge on multiple follow ups with the fraud team, still no help. Contact: [protected]

I have been complaining about our aquagaurd which is not working. two weeks ago very basic untrained technician visited our house and tried to set the aquagaurd right. he failed so took the equipment to their facility to rectify . We have been follwing up every day but they keep promising to deliver every day. MY AMC CONTRACT RECEIPT NO; 24930095 ADDRESS; #278, 4TH MAIN 1ST BLOCK KORAMANGALA. BANGALORE560034 TEL; [protected] [protected] [protected]@gmail.com

Entered 2 year AMC for RO machine for Rs. 7400 approx on 30th Dec 2014, which entitled for quarterly service and change of cartridges & membrane after one year. Service was due in April 15, but no one reported, I complained on 28 th May 15 and service engineer provided service in May, ensuring that next service date, i.e August 15 shall not be missed. However no one reported. Now after one year, I have lodged complaint on 29th Dec 15 to provide service, but no response from eureka forbes inspite of my repeated followup with customer care number and emails.