Eureka Forbes Complaints & Reviews

I need an urgent attention for my Aquaguard Magna. It is giving problem repeatedly. None of Eureka Forbes high authority taking care none of them are responding mail. Call center and Local Service center not providing proper support and after them there is no direct point to escalate. I wrote below Feedback which took long time to resolve http://www.mouthshut.com/review/Eureka-Forbes-Aquaguard-Magna-review-rqporlqlqt Once again I...

Pathetic Customer Support & Customer Service. Had booked the Dr. Aquaguard Magna HD RO on 21st Nov 2015 online. Sales person told the product will be delivered in 1-2 days, but payment confirmation mail says 8 days to deliver a product. So do not trust what they say before buying. T They sent a tracking number of the deliver. The product is in Bangalore and need to deliver to Bangalore. Item booked on 23rd and reached me on 27th Nov 2015...

Service Request[protected] & Complaint Request: [protected]

Pathetic Customer care service and support. Had booked Magna HD RO on 21st Nov 2015.

Customer Support team will tell fresh installation request will be serviced within 24 Hrs. Called them 4 times in a day, they say we will escalate. No action till today. The request is raised on 27th Nov and complaint sent as an SMS on 28th Nov.

For...

I have booked Easy Clean Plus Vacuum Cleaner on toll free no. on 18th instant. The market price is Rs. 2499/- in D'Mart. But EMIBAZAAR charged me 2802/- and opened loan A/c through my HDFC Credit card for rs. 2802/- with EMI of Rs. 467/- for 6 months. And till today I have not received the product and hence I want to cancel the Order under PROTEST. How without confirmation from Credit card holder Bank opened Loan A/c? And why should I...

I had bought a aquaguard magna water purifier UV online during September 2015. Received the product. It took 7 days to get installed. Water received from it was trading aweful. It was services thrice during first week of installation and they refused to provide a replacement. I returned it for a100% refund in a week threafter within their refund policy timeliness. It had been 2 months today and I have still not received any refund. Bharat...

Dear sir/ madam, I have purchased Dr Aquaguard Magna RO on 19.11.2015 from your site www.eurekaforbes.com in confusion of Dr Aquaguard Magna RO + UV. Product got delivered on 20.11.2015, post which I have called customer care at [protected] they told me to fill online form for replacement and send one mail to [protected]@eurekaforbes.com. I have fulfilled both the things at same day. Post which I have called multiple times...

To whomsoever it may concern Dear Sir I had booked one Eureka Forbes UV water purifier, model Dr Aquaguard Magna UV on 15th November 2015, by online booking on the Eureka Forbes website. Though the money was debited to my credit card, I received no confirmation of the order. I had intimated the same by mail and telephone call to [protected]@eurekaforbes.com. Subsequently I obtained the transaction id number from the bank as proof that...

I have purchased Dr Aqua guard Magna RO+UV through online on 15/11/2015 where I was told that we will be getting a watch as a gift which didn't arrive till now. But the Product was delivered two days later which was good. As per the RO procedure for every one glass of water 2 glasses of the water will be filtered out.. in such case for 7ltrs of the tank 14 lts of water will be wasted in worst cases lets assume 21 lts may be two buckets full...

I have ordered Dr Aquaguard Magna RO on 19.11.2015 in confusion of Dr Aquaguard Magna RO+UV. I received product on 20.11.2015 and want to replace the same by Magna RO + UV for which I have contacted customer care and they assured me that they will cancel my product by Monday and will refund within one week. They suggest me to send mail on [protected]@eurekaforbes.com. I have not received any response to either mail or my query raised...

I recently bought a aquagard ro + uv invisipure. as promised which was a return paper an all documents stated i was suppose to get a 12litres storage tank an now they only sent me 3 litres tank.. after complaining day say we have to pay extra for that tank wherein we have already paid for it. after inquiring with eureka forbes they are quite stubborn about me paying extra when the earlier bill says its been paid for.. this is a case of...

I purchased AquaGaurd Magna HD RO+UV product in June, 2015. I filed a complain in July asking them to replace the product as water was having bad TDS level (>100). After two months also no one replaced it. Then I filed complain in October asking the company to refund the money and take the product back. They said they will refund the money but till now no action. Please take strict action against AquaGaurd for delivering bad product and...

I am writing this on behalf of my father in law Mr. CA Mallikarjuna Rao Customer no.[protected] 2 days back i.e. on 23rd November, he complained regarding non functioning of aquaguard. Last evening an aquaguard representative came and asked us to renew the AMC (which expires on 7th Dec.). He convinced us to renew it. We renewed it and paid him Rs. 4830/- in cash against the contract receipt no. 25630708. He promised to fix it first...

The service rep had damaged filter candle in November 2014. It's over a year now and several complaints lodged. The filter has not yet been repaired. I've been calling every day for past many days, to no avail. The company's phone is never answered. A sad and pathetic state of affairs. Their sales reps make a nuisance to sell the products, keep visiting your home without an appointment, but the after sales service!!...

This is to inform you that I have got the servicing done for my aquaguard on the 24th of november (Under 3 years contract) by your technician post which i am not getting proper water flow through the outlet. Upon calling your technician again he told me that the fault is in the machine and I have to pay Rs 550 to replace the part so that I can get proper flow rather than coming and rectifying his fault. Now, I have been using the machine...

My Euroair Energie (Air Purifier) is not working due to switch problem.
I have complained on 14 November and it is 12 days now, no action yet.

Complain# 84343588
Jai Prakash Roy
Mob [protected]

100 T, Sector-7,
Jasola Vihar
(Near Living Style Mall)
New Delhi-25
110025...

I purchased aqua guard classic model on 10th october 2015 through online in special additional offer .My customer ID [protected].It became very difficult to take transference details where the free gift. Your customer care executive are unable to give the exact status. Please let me know when i will receive my free gift....

Our customer id is [protected]. Last year Aquaguard sales rep Mr. Pandian wrongly guided us in three ways firstly to buy this model -without checking whether this is the right model for our requirement and the water quality; secondly without suggesting an external filter that will extend the life of the machine and thirdly by assuring false schemes. The machine within 8 months of installation stopped working ( no light, no water pumping )...

I purchase Aquaguard Geneus in march 2014 from June 2014 only the water purifier is not working and the LED light of that is not working, after calling several times to the Service also it is not rectified still now and now as the warraty is expired they are charging for the service and replacement of LED light...

Given 3 complaints on ([protected] REQ) I receive an sms but no response no one calls can you please ask a customer service personnel to contact me. Nbrs change and I receive a SMS Complaint no [protected] got registered with your mobile no after that total silence... Is Eureka Forbes not interested in Customer Serivce at all. ???Kindly get in touch...

The person who came for installation of new water purifier received money of Rs.1100 for additional pre-filter and told receipt will be sent from the company to us by courier within 2 days.He had received money Rs 1100 on 13-11-15. I had called your office by phone. A lady given me another number to call.But the cellphone number was ringing.Nobody is receiving the call. Hence i request you to send me the Receipt and Bill for Rs.1100...