Eureka Forbes Complaints & Reviews

I had purchase one water filter vide bill no. 026900 dated[protected] for Rs 16990 the filter is not working properly since installation we are making regular complaints regarding the said filter every time the mechanic comes telling some problem or the other during December 1stweek lodged a complaint the mechanic told that the motor needs to be replaced he talked to his head Mrs Nigam she told it will take ten days to replace the motor now the filter has stopped functioning and I am buying filter water from the market, I have made at least four or five complaints since I bought the filter this u can verify from ur record, there is manufacturing defect in this model I request to replace it, I am also fed up from ur local office as the people here are totally irresponsible and non cooperative, kindly take a serious note of my complaint and replace my Water filter immediately.

I have purchased Aquagaurd Magna UV, vide order no[protected] dated 29.08.2015 from Aquagaurd authorize representative Mr.Amol P Patil...Cell No-[protected] and same day i have fully paid the amount & i received the product within next 10 days by couries than try to contact Amol for installation but he cant respond the call and delay for next 20-25 days than i have arrange one person in chargable basis to install my new product and again i called Amol for demostration of product but till date he cant respond. please look seriously & resolve the issue otherwise return my product i will invest on some other product where i get good services.

Dear Team This is to bring to your notice that I Ronak Shrivastava purchased Dr Aquaguard Magna HD RO UV on online, The Delivery of the Product was taken on 17/12/15 perfect time.But after that all problem started your technician Mr Velu Mobile No - [protected] came to visit the place for installing the product. But after some time the water start flowing from every where also the tank is also not getting filled. If we switch on the motor starts and the water overflows.Seeing this when called again to Mr velu he started giving the excuses after calling repeatedly he stated disconnecting the calls. Seeing that I register One more Complaint with Service Request no[protected]. On Sunday (20/12/15) I got call from another technician bearing mobile no - [protected]. He asked me what is the problem, i explained him the issue, He told he will visit on Monday ( 21/12/15) but never visited. After repeated calls he started disconnecting my calls. Request you to do the needful as soon as possible or change the product. Thanks & Regards Ronak Shrivastava [protected]

I hold 2 water purifiers Sensa and Gold Nova with valid AMCs. In the last 7-8 months there has been repeat complaints that needs a lot of follow up(several calls and complaint numbers). It gets addressed when we move through the escalation channels upto India Head Mr. Benson. Even now the latest complaint has not been addressed from last 13+ days and is still in-progress. We have been made to run from pillar to post. Previous complaint numbers: 82370654, 82160290, 82241994, 84320082 and many more. The current one is 84684790. I have tried all realistic paths of closure with them but we get dragged into the same problem every 3 months with expensive products and AMCs. I am raising a complaint here after several calls, mails and complaint registrations. Please help resolve

I bought a new aqua guard enhance ro purifier it is not working every 1 week it's not working . Representative people are not doing their job properly . They are unable to make my aquagaurd to work properly Very very bad euroka forbes better not to buy it

I bought eureka forbes uv prime from vijay sales...it is not working properly from day of installation...there technicians are not able to repair it...even after changing pcb its not working ...i bought it in may and inspite of repeated complaints they are not ready to exchange product...neither they can repair it nor they are ready to exchange

I am being harassed by the service personnel. unit not working for past 2.5 months. No water flowing Complaint was attended after 1 month for want of part. thereafter the water continuously flows even when power is off. repeated complaints made but no action. the latest compliant numbers are [protected] [protected] the franchisee and the service manager keep on shifting the onus on each other. no care for customer. can you please give be of cse, mrs anu kotian, the website escalation is not registering. mr. a.k.rastogi [protected]

My customer code:[protected]. I purchased Aquaguard Magna on march 2015. The Tap design has a flaw which allows pressure on a 2mm plastic tip which breaks off easily. I had to replace tap three times in 8 months. The model shows green when switched on and blinking blue when working. I raised a complaint for it was always green. The Highly skilled Eureka Forbes technician tried to convince me that the machine glows green when working. He changed the wire to glow always blue and left. The machine is not even running after he left. Complaint number:[protected] This is the 6th service complaint in the first 8 month of purchase. I know this complaint is also a waste of my time.

Had bough water purifier 'Prime UVA'. It has started giving me trouble since last 2 months. Every time engineer comes replace some part it gets down again. Technician says that this particular product is faulty but this is denied by company representative.

Pathetic service and worst product from Eureka Forbes. Within 6months, the product stops working, water tastes bad, and finally falls dead. Now I am spending my time calling customer care or calling the technician. Called customer care several times about technician, for the LED was blinking green continuously, and water tasted very bad. Finally the technician arrived 10 days after complaint registered. First he re-installed everything, still the machine doesn't work. He replaced motherboard, and left asking us to trust him it will work. But after throwing away the first set of water, the machine stopped powering on. Its dead now. Called support, raised complaint, called customer care 3 times, and finally the technician comes a week later, and said the UV lamp is dead. He said he placed a order for a new UV lamp, and has not arrived since a week. Repeated calling, he says he cannot do anything, as the stock has not arrived. PLEASE REPLACE THE UNIT OR REFUND THE MONEY, IF NOT 100% 75% ATLEAST. I will buy another brand, but this is the last time with Aquaguard. BEST PART IS, YOU TRY TO ESCALATE, IT SAYS THE REQUEST NUMBER IS INVALID, WHAT A WAY TO ESCAPE (SEE ATTACHED IMAGE) !!! -RAVI (CUSTOMER ID [protected])

I am using i-Nova since last 9 years and it is under AMC. Earlier the service was ok. Last year I shifted to Kopar Khairne, Navi Mumbai and after that I am struggling to get proper service. In Jan, I called up and ask them to change the candle as per the AMC. After a lot of fight (on phone) the person came and told me that they don't have candle available in stock. He will come again after 15 days and will change the candle. He just cleaned the machine and went. The entire process took around 3 weeks. In July/Aug, I again called up and ask them to change the candle. Again the exp was horrible. I shouted many times to the customer care people. After a long fight the person came and changed the candle. The entire process took more than a month. Couple of days back, I have given a request to clean the machine. I am sure it will take another one month to resolve the issue. My AMC will get over in Jan 2016 and I already have got a call to renew...

As from the date of purchase n after installation of my water purifier, your company service agent told me that he will come for check up of my water purifier after 1 month .but no one came till date and my purifier make hilarious noise after start...

Bought a aquagaurd magna. Details provided below: Transaction id is [protected] Customer ID is [protected] Employee Code 9064980 Order Form No. [protected] The person sold the product saying it can be upgraded from UV to UV + RO. But now the company says that these options are not available. Whom to believe. Also even after repeated request no one came to visit or gave a call to understand or explain the problem. leave aside solving them. The service req# that the call center ppl provide are all fake and cannot be traced further. So everytime you call them they login a new request probably and say that get back in 24 hours which they never do. The escalation mechanism works only when you have a valid service request number.

I have purchased Aquaguard Neo on 28.12.2014 from Sneha Synergies sales representative in Bangalore. Now within a year it started giving problems. When we switch on the Aquaguard from last one week the red light continues to blink and beep sound so i have made a service request through online (Request Id : [protected]). There was a call from the call center they sent the service person Mr. Vinod ([protected]) on 16/12/2015. He inspected...

Your transaction id is 89243
Your Customer ID is [protected]
Your Order ID is [protected]

i had purchased an air purifier and just after 2 days o[censored]sing this product
the product stopped working
i mean what the is this, it seems as if you have given me an
old product instead of a new one

now i want a replacement of the product with a new one

I had brought the Aquasure Nano water filter last year, one service is done. I had called for the second service and also provided the details. Till now no response from the support team.

Please find herewith advance and final cash receipts Nos. 024064 and 024146 for Rs. 10, 000/- and Rs. 16, 000/- respectively both dated 30/09/2015 for the purchase of Dr. Aqua Guard MAGNA HD RO + UV on 30/09/2015. Although the product has been delivered I am not in receipt, as on date, a proper purchase bill and warranty card as assured, by their sales personnel. And that too despite several reminders over telephone to the sales personnel concerned. Seriously I am beginning to doubt whether the product I have been supplied with is original or spurious. I had written to Customer Care, Eureka Forbes regarding this on 14th December 2015 and so far I have received any response. Kindly do the needful. CLEMENT FREDERICK SAINT ANDRE, NO. 452, BARATHI STREET, PONDICHERRY. PIN 605001. MOBILE: [protected]

Dear Sir, This is with reference to the Aquaguard genius water purifier service, I received a call one Mr Chandru bearing telephone number [protected] they have been following up with me on the service of my water purifier from last two days, I requested them to come today morning, they arrived at my home and informed me that we need to change three candles and some chip. He took out some old chip from his bag and showed me that this is the chip that they are going to replace. I asked for the authenticity of the chip and atleast it has to come in a sealed box which was not there. The guys doesn't even carry a company ID proof and I demanded them the ID proof and they said we are all trainers and we are not given the ID card. I am not sure what these guys did to my water purifier it is not at all working now, which was working and there is blue service light on. I am continuously trying to call them now they are not receiving my calls and they are disconnecting the call. I am growing suspicious on these guys now. Please ensure you depute an authorised engineer quickly and get this issue sorted out. I have a small baby and parents are aged and they need filtered water. Also please find attached the picture of the CHIP this guys were telling that they are replacing. I have already called the service center and have raised a complaint the complaint number is 84796423 Kindly do the needful at the earliest. Best Regards Manoj R

I purchased dr magna around 4-5 months back. It is giving problem. i have complained on 2nd nov 15 complaint no[protected], also complained on line, even several times over so called customer. care also escalated but of no use not even a single courtesy call. This is the situation while my product is under warranty. I dont know what Eureka is going to do after warranty expires.Very hopeless, pathetic services are being catered by Eureka. We very well know one cannot live without water and these service people keep on last priority unbelievable. You are kindly requested to intervene the matter. Rajiv Arora -mob.-[protected]

Respected Sir, sub: refund of amount with reference to the above, i puchase online product of Dr.Aquaguard Classic from Eureka Forbes, by online shopping @ eurekaforbes.com through Debit card on 1st November, 2015, detial of My constumer Id : [protected] and Transaction Id: 82180, amount Rs.8, 990/- they have shipped through Gatti Transport, and also given the docket Number[protected], within 3 to 7 days your product will reache at door step but lodgeing so many complaint to Eureka Forbes online No: [protected] and I am not getting the proper response, i received the call from the Gatti after 3 week, one Mr. Soppan cell No: [protected], he said that your product is lost in transit and he inform to Eureka Forbes to refund the amount, everyday I am keep touch with Eureka Forbes, they told me to cancel by online same I had done, I got cancel request Number #00867 after calling several time and I am not getting the proper respsonse. I request you to take strict action. please try to solve my refund amount . this my hard earning money. do the needful and oblige thanking you with regards sajid pasha(my Email id [protected]@yahoo.co.in) Mobile No: [protected] May Berry Apt house No.1400, Flat No.203 1st Main 3rd Block, H.B.R LAYOUT, NEAR BDA COMPLEX BANGALORE - 560 045