Eureka Forbes Complaints & Reviews

I had brought the Aquasure Nano water filter last year, one service is done. I had called for the second service and also provided the details. Till now no response from the support team.

Please find herewith advance and final cash receipts Nos. 024064 and 024146 for Rs. 10, 000/- and Rs. 16, 000/- respectively both dated 30/09/2015 for the purchase of Dr. Aqua Guard MAGNA HD RO + UV on 30/09/2015. Although the product has been delivered I am not in receipt, as on date, a proper purchase bill and warranty card as assured, by their sales personnel. And that too despite several reminders over telephone to the sales personnel concerned. Seriously I am beginning to doubt whether the product I have been supplied with is original or spurious. I had written to Customer Care, Eureka Forbes regarding this on 14th December 2015 and so far I have received any response. Kindly do the needful. CLEMENT FREDERICK SAINT ANDRE, NO. 452, BARATHI STREET, PONDICHERRY. PIN 605001. MOBILE: [protected]

Dear Sir, This is with reference to the Aquaguard genius water purifier service, I received a call one Mr Chandru bearing telephone number [protected] they have been following up with me on the service of my water purifier from last two days, I requested them to come today morning, they arrived at my home and informed me that we need to change three candles and some chip. He took out some old chip from his bag and showed me that this is the chip that they are going to replace. I asked for the authenticity of the chip and atleast it has to come in a sealed box which was not there. The guys doesn't even carry a company ID proof and I demanded them the ID proof and they said we are all trainers and we are not given the ID card. I am not sure what these guys did to my water purifier it is not at all working now, which was working and there is blue service light on. I am continuously trying to call them now they are not receiving my calls and they are disconnecting the call. I am growing suspicious on these guys now. Please ensure you depute an authorised engineer quickly and get this issue sorted out. I have a small baby and parents are aged and they need filtered water. Also please find attached the picture of the CHIP this guys were telling that they are replacing. I have already called the service center and have raised a complaint the complaint number is 84796423 Kindly do the needful at the earliest. Best Regards Manoj R

I purchased dr magna around 4-5 months back. It is giving problem. i have complained on 2nd nov 15 complaint no[protected], also complained on line, even several times over so called customer. care also escalated but of no use not even a single courtesy call. This is the situation while my product is under warranty. I dont know what Eureka is going to do after warranty expires.Very hopeless, pathetic services are being catered by Eureka. We very well know one cannot live without water and these service people keep on last priority unbelievable. You are kindly requested to intervene the matter. Rajiv Arora -mob.-[protected]

Respected Sir, sub: refund of amount with reference to the above, i puchase online product of Dr.Aquaguard Classic from Eureka Forbes, by online shopping @ eurekaforbes.com through Debit card on 1st November, 2015, detial of My constumer Id : [protected] and Transaction Id: 82180, amount Rs.8, 990/- they have shipped through Gatti Transport, and also given the docket Number[protected], within 3 to 7 days your product will reache at door step but lodgeing so many complaint to Eureka Forbes online No: [protected] and I am not getting the proper response, i received the call from the Gatti after 3 week, one Mr. Soppan cell No: [protected], he said that your product is lost in transit and he inform to Eureka Forbes to refund the amount, everyday I am keep touch with Eureka Forbes, they told me to cancel by online same I had done, I got cancel request Number #00867 after calling several time and I am not getting the proper respsonse. I request you to take strict action. please try to solve my refund amount . this my hard earning money. do the needful and oblige thanking you with regards sajid pasha(my Email id [protected]@yahoo.co.in) Mobile No: [protected] May Berry Apt house No.1400, Flat No.203 1st Main 3rd Block, H.B.R LAYOUT, NEAR BDA COMPLEX BANGALORE - 560 045

I Dilip Shukla installed aquaguard classic around 5 months back and they installed the machine around 2 months back and then did not connected it for supplying water. I advised to Emi once they have installed on which they misbehaved and then took the machine out today. People involved are Mr. Ram from kanpur and hir area manager I live at 1/76 shivkatra (no. 24 Krishna puram) G.T. Road kanpur-208007. my number is [protected] emil:[protected]@hotmail.com Ram has come with his senior today and taken the machine back. and they both misbehaved as well. PLease do the needfull..

VERY VERY Disappointing Experience buying Aeroguard Bad Product, Pathetic Service and RUDE CUSTOMER CARE Disgusting executives and a Lifetime lesson!! I bought 4 Aeroguards (2 for myself & 2 for my brother ) on 15 Nov 2015 From "MARK ENTERPRISE, GURGAON" Within 2 weeks 1 unit stop working upon complaining to the sales person name "RABISH RAI" # [protected], He sends one technician to check the same after the guy who checked the faulty unit state that its motor is dead . On reverting to Rai he said he will replace the unit with new, on believing him I kept waiting for a week, when no response came I again call back to him on that He advised me to give query online for buying a new Aeroguard . I did so and a new executive Name MANOJ KR. SWAIN from Eureka Forbes came along with VIPIN from Mark Enterprise. Upon telling him the whole story that i need to change my newly bought Aeroguard, He refused to do so and said you again have to ask your Seller to replace it and we cannot do it now and he took back his new unit with him . On Complaining the same again to RABISH now he give me contact number of some "ARIK BHAKHTAWAR "# [protected] as per Rai some senior of his company who is Extremely extremely Rude person and pathetically disgusting. This person have never learned the etiquettes of talking to customer . Upon complaining him his instant reaction was " Why have you called ?, Go call at Service Centre ? Is this is the time to call ? I am not responsible ? Do not disturb me ? etc. Now I am in tiff to whom shall I approach for . I have register my complain with Eureka Forbes Customer care as well on 8 Dec first time Complain No is[protected] where i was told that their service person will contact me within 48 hours where as no one approached me till now. Second complain registered with Complain No.[protected] for Returning my unit . Since my unit is covered under 30 Days return policy. Its is my Life worst experience to deal with and First time i tried Eureka Forbes Product . Attaching here Bills for 4 AEROGUARDS

VERY VERY Disappointing Experience buying Aeroguard
Bad Product, Pathetic Service and RUDE CUSTOMER CARE Disgusting executives and a Lifetime lesson!!

I bought 4 Aeroguards (2 for myself & 2 for my brother ) on 15 Nov 2015 From "MARK ENTERPRISE, GURGAON"

Within 2 weeks 1 unit stop working upon complaining to the sales person name "RABISH RAI" # [protected], He sends one technician to check the same after the guy who checked the faulty unit state that its motor is dead .
On reverting to Rai he said he will replace the unit with new, on believing him I kept waiting for a week, when no response came I again call back to him on that He advised me to give query online for buying a new Aeroguard . I did so and a new executive Name MANOJ KR. SWAIN from Eureka Forbes came along with VIPIN from Mark Enterprise.

Upon telling him the whole story that i need to change my newly bought Aeroguard, He refused to do so and said you again have to ask your Seller to replace it and we cannot do it now and he took back his new unit with him .
On Complaining the same again to RABISH now he give me contact number of some "ARIK BHAKHTAWAR "# [protected] as per Rai some senior of his company who is Extremely extremely Rude person and pathetically disgusting.

This person have never learned the etiquettes of talking to customer . Upon complaing him his instant reaction was " Why have you called ?, Go call at Service Centre ? Is this is the time to call ? I am not responsible ? Do not disturb me ? etc etc.

Now I am in tiff to whom shall I approach for .
I have register my complain with Eureka Forbes Customer care as well on 8 Dec first time Complain No is[protected] where i was told that their service person will contact me within 48 hours where as no one approached me till now. Second complain registered with Complain No.[protected] for Returning my unit .
Since my unit is covered under 30 Days return policy.

Its is my Life worst experience to deal with and First time i tried Eureka Forbes Product . Attaching here Bills for 4 AEROGUARDS

From July after installing the magna, I am totally dissatisfied with the service and the machine. A lot of complaints mails and calls to different persons in the company problem still the same. Before moving to court complaint in the online service. Mrutyunjaya Mishra, Type5 flat number 102, Dr. Shakuntala misra national rehabilitation university, mohaan road, Lucknow 226017.

From: Ananthan M B, B/1/202, Shubharambh Soc, Phase II, Manpada, Thane West - 400607 Mob no - [protected] RE: Service Contract no - 527770 valid from 1/11/2014 to 03/1/2017 Since I Shifted to Thane the service agreement with you is very irregular and unsatisfactory : I have called you a number of times followed by Email' This way an arrangement for Service cannot be continued further: During Last visit the technician cleaned and did not change filter of Aquaguard Filter saying he is not carrying one. He Also assured that the same will be changed in two days after picking it from office Your Water filter is of no use as no one comes for AMC without repeated calls / Emails Therefore I request you to cancel my agreement / contract for remaining period for 2015 to 2017 and refund the amount for remaining period immediately by cheque within 10 days to my above Address Thanks,

Almost 2 months have past and there is no responses from eureka forbes about my refund of money for my water purifier. you see its a small amount of rs 5300/- five thousand three hundred. but my suggestion is don't take it as a small issue. it will cost you dearly once i take a step. my consumer id no is [protected]. and my refund is on 4th nov with no 93478051. this would be my last request or its the court who will decided the case. i have all the prove where i was told that i can stand the case. produce purchase in the name of nancy manoti living in pune maharastra

I bought the filter on 23rd Aug 2015 . Its is having issues like water leakage, tap issues, water not filtering since then . I have lodged a complaint on 22 Nov . Since that day i haven't received any positive response from the executives and now the filter is not working at all.Every time I call(WHICH IS CLOSE TO 7 TIMES NOW) they say that they have noted down the complaint and an executive will visit soon but the representative never comes. I REGRET BUYING THIS PRODUCT. EUREKA FORBES SERVICE IS THE POOREST. YOU PEOPLE LOOTED MY MONEY ON THIS USELESS PRODUCT AND NOW ARE NOT PROVIDING THE REQUIRED SERVICE.

Hello, I had bought a aqua guard water purifier on 17th February 2015. Now the system is not working. Water is not flowing out. I had called aand registered a complaint almost one week before but in vain. Please consider this issue seriously and do the needful at the earliest. Sreeja Bhaskaran

We are unable to operate it. We made a request to send an executive to expain and install it at our house. But after selling the product they say we don't send any executive for demonstration. Please resolve our query at the earliest.

I have purchased a Eureka Forbes Elegant RO on 16 Dec 14 for my personal use at my home comprising self, wife and one child. The RO machine was installed on 18 Dec 14 is being fed with clean bore well water. As self and wife are working, our consumption may not exceed about 10 ltrs/day also often we move on short holidays to native. Hence the usage of the RO machine high normal to minimal. 05 Dec 15 The said RO machine became defective...

Wish I could had read this blog before spending money on Eureka Forbes. My complaint number is [protected] and my water purifier stopped working within 2weeks of purchase .. Now I am just calling and complaining and receiving no help from Eureka Forbes .. Worst experience ever

I am having maintenance contract for Riviva RO. during second service out of four cylinder 3 have been changed and one carbon refill is not changed. for this i have complained and send message to service manager at surat. But they are not responding to my complain. If they do not respond to my complain only option available is to serve legal notice from consumer court. I will follow this option on Monday 14th February 2016. Digvijaysinh Thakore

I have ordered Forbes trendy Nano Vacuum cleaner on 12th Nov. Mu customer ID id [protected] and my registered Phoen no. is [protected]. product was Delivered to me on 20th November. Whwn Unboxed, a wheel was found broken. I made online compliant for replacement on 23rd Nov.I am following up since then with call center but no action. Each time new promise date is committed. I have not been able to use the product till now and it is lying waiting for getting inspected and replaced. Free gift (Personal water purifier bottle) which was part of the deal and reflects in invoice is also not delivered.

I have a Aquaguard (Inova) and my customer no is [protected]. As I am a working woman, I paid for 3 years AMC which was from 30th April 2012 to 29th April 2015. AMC was paid for to ensure that they attend to it every 6 months even if I am busy with work. Once a year the candles were also supposed to be changed with the AMC amount paid. I received only 4 service calls so far in the three year period instead of 6. Similarly candles were changed only twice and not 3 times. The last service call was on 6th Sep 2014. They never called or came home in 2015 and when I called up now for service, I was told that I have to pay. Why did you take AMC and not attend to the service? When I have not received the service for the last year, you should either return the amount paid or give me two free service - one with candles change. If I do not hear from you at the earliest, I will certainly complaint that your AMC is not worth taking and that it is a scam to collect the amount and not get services.

Customer id : [protected] complain number: 84465428 dated : 23 nov 15 still no response!!! Product is not installed properly and due to that I m unable to use it and it's so distressing on me and criticized by my family and friends.