Eureka Forbes Complaints & Reviews

I Dilip Shukla installed aquaguard classic around 5 months back and they installed the machine around 2 months back and then did not connected it for supplying water. I advised to Emi once they have installed on which they misbehaved and then took the machine out today. People involved are Mr. Ram from kanpur and hir area manager I live at 1/76 shivkatra (no. 24 Krishna puram) G.T. Road kanpur-208007. my number is [protected] emil:[protected]@hotmail.com Ram has come with his senior today and taken the machine back. and they both misbehaved as well. PLease do the needfull..

VERY VERY Disappointing Experience buying Aeroguard Bad Product, Pathetic Service and RUDE CUSTOMER CARE Disgusting executives and a Lifetime lesson!! I bought 4 Aeroguards (2 for myself & 2 for my brother ) on 15 Nov 2015 From "MARK ENTERPRISE, GURGAON" Within 2 weeks 1 unit stop working upon complaining to the sales person name "RABISH RAI" # [protected], He sends one technician to check the same after the guy who checked the faulty unit state that its motor is dead . On reverting to Rai he said he will replace the unit with new, on believing him I kept waiting for a week, when no response came I again call back to him on that He advised me to give query online for buying a new Aeroguard . I did so and a new executive Name MANOJ KR. SWAIN from Eureka Forbes came along with VIPIN from Mark Enterprise. Upon telling him the whole story that i need to change my newly bought Aeroguard, He refused to do so and said you again have to ask your Seller to replace it and we cannot do it now and he took back his new unit with him . On Complaining the same again to RABISH now he give me contact number of some "ARIK BHAKHTAWAR "# [protected] as per Rai some senior of his company who is Extremely extremely Rude person and pathetically disgusting. This person have never learned the etiquettes of talking to customer . Upon complaining him his instant reaction was " Why have you called ?, Go call at Service Centre ? Is this is the time to call ? I am not responsible ? Do not disturb me ? etc. Now I am in tiff to whom shall I approach for . I have register my complain with Eureka Forbes Customer care as well on 8 Dec first time Complain No is[protected] where i was told that their service person will contact me within 48 hours where as no one approached me till now. Second complain registered with Complain No.[protected] for Returning my unit . Since my unit is covered under 30 Days return policy. Its is my Life worst experience to deal with and First time i tried Eureka Forbes Product . Attaching here Bills for 4 AEROGUARDS

VERY VERY Disappointing Experience buying Aeroguard
Bad Product, Pathetic Service and RUDE CUSTOMER CARE Disgusting executives and a Lifetime lesson!!

I bought 4 Aeroguards (2 for myself & 2 for my brother ) on 15 Nov 2015 From "MARK ENTERPRISE, GURGAON"

Within 2 weeks 1 unit stop working upon complaining to the sales person name "RABISH RAI" # [protected], He sends one technician to check the same after the guy who checked the faulty unit state that its motor is dead .
On reverting to Rai he said he will replace the unit with new, on believing him I kept waiting for a week, when no response came I again call back to him on that He advised me to give query online for buying a new Aeroguard . I did so and a new executive Name MANOJ KR. SWAIN from Eureka Forbes came along with VIPIN from Mark Enterprise.

Upon telling him the whole story that i need to change my newly bought Aeroguard, He refused to do so and said you again have to ask your Seller to replace it and we cannot do it now and he took back his new unit with him .
On Complaining the same again to RABISH now he give me contact number of some "ARIK BHAKHTAWAR "# [protected] as per Rai some senior of his company who is Extremely extremely Rude person and pathetically disgusting.

This person have never learned the etiquettes of talking to customer . Upon complaing him his instant reaction was " Why have you called ?, Go call at Service Centre ? Is this is the time to call ? I am not responsible ? Do not disturb me ? etc etc.

Now I am in tiff to whom shall I approach for .
I have register my complain with Eureka Forbes Customer care as well on 8 Dec first time Complain No is[protected] where i was told that their service person will contact me within 48 hours where as no one approached me till now. Second complain registered with Complain No.[protected] for Returning my unit .
Since my unit is covered under 30 Days return policy.

Its is my Life worst experience to deal with and First time i tried Eureka Forbes Product . Attaching here Bills for 4 AEROGUARDS

From July after installing the magna, I am totally dissatisfied with the service and the machine. A lot of complaints mails and calls to different persons in the company problem still the same. Before moving to court complaint in the online service. Mrutyunjaya Mishra, Type5 flat number 102, Dr. Shakuntala misra national rehabilitation university, mohaan road, Lucknow 226017.

From: Ananthan M B, B/1/202, Shubharambh Soc, Phase II, Manpada, Thane West - 400607 Mob no - [protected] RE: Service Contract no - 527770 valid from 1/11/2014 to 03/1/2017 Since I Shifted to Thane the service agreement with you is very irregular and unsatisfactory : I have called you a number of times followed by Email' This way an arrangement for Service cannot be continued further: During Last visit the technician cleaned and did not change filter of Aquaguard Filter saying he is not carrying one. He Also assured that the same will be changed in two days after picking it from office Your Water filter is of no use as no one comes for AMC without repeated calls / Emails Therefore I request you to cancel my agreement / contract for remaining period for 2015 to 2017 and refund the amount for remaining period immediately by cheque within 10 days to my above Address Thanks,

Almost 2 months have past and there is no responses from eureka forbes about my refund of money for my water purifier. you see its a small amount of rs 5300/- five thousand three hundred. but my suggestion is don't take it as a small issue. it will cost you dearly once i take a step. my consumer id no is [protected]. and my refund is on 4th nov with no 93478051. this would be my last request or its the court who will decided the case. i have all the prove where i was told that i can stand the case. produce purchase in the name of nancy manoti living in pune maharastra

I bought the filter on 23rd Aug 2015 . Its is having issues like water leakage, tap issues, water not filtering since then . I have lodged a complaint on 22 Nov . Since that day i haven't received any positive response from the executives and now the filter is not working at all.Every time I call(WHICH IS CLOSE TO 7 TIMES NOW) they say that they have noted down the complaint and an executive will visit soon but the representative never comes. I REGRET BUYING THIS PRODUCT. EUREKA FORBES SERVICE IS THE POOREST. YOU PEOPLE LOOTED MY MONEY ON THIS USELESS PRODUCT AND NOW ARE NOT PROVIDING THE REQUIRED SERVICE.

Hello, I had bought a aqua guard water purifier on 17th February 2015. Now the system is not working. Water is not flowing out. I had called aand registered a complaint almost one week before but in vain. Please consider this issue seriously and do the needful at the earliest. Sreeja Bhaskaran

We are unable to operate it. We made a request to send an executive to expain and install it at our house. But after selling the product they say we don't send any executive for demonstration. Please resolve our query at the earliest.

I have purchased a Eureka Forbes Elegant RO on 16 Dec 14 for my personal use at my home comprising self, wife and one child. The RO machine was installed on 18 Dec 14 is being fed with clean bore well water. As self and wife are working, our consumption may not exceed about 10 ltrs/day also often we move on short holidays to native. Hence the usage of the RO machine high normal to minimal. 05 Dec 15 The said RO machine became defective...

Wish I could had read this blog before spending money on Eureka Forbes. My complaint number is [protected] and my water purifier stopped working within 2weeks of purchase .. Now I am just calling and complaining and receiving no help from Eureka Forbes .. Worst experience ever

I am having maintenance contract for Riviva RO. during second service out of four cylinder 3 have been changed and one carbon refill is not changed. for this i have complained and send message to service manager at surat. But they are not responding to my complain. If they do not respond to my complain only option available is to serve legal notice from consumer court. I will follow this option on Monday 14th February 2016. Digvijaysinh Thakore

I have ordered Forbes trendy Nano Vacuum cleaner on 12th Nov. Mu customer ID id [protected] and my registered Phoen no. is [protected]. product was Delivered to me on 20th November. Whwn Unboxed, a wheel was found broken. I made online compliant for replacement on 23rd Nov.I am following up since then with call center but no action. Each time new promise date is committed. I have not been able to use the product till now and it is lying waiting for getting inspected and replaced. Free gift (Personal water purifier bottle) which was part of the deal and reflects in invoice is also not delivered.

I have a Aquaguard (Inova) and my customer no is [protected]. As I am a working woman, I paid for 3 years AMC which was from 30th April 2012 to 29th April 2015. AMC was paid for to ensure that they attend to it every 6 months even if I am busy with work. Once a year the candles were also supposed to be changed with the AMC amount paid. I received only 4 service calls so far in the three year period instead of 6. Similarly candles were changed only twice and not 3 times. The last service call was on 6th Sep 2014. They never called or came home in 2015 and when I called up now for service, I was told that I have to pay. Why did you take AMC and not attend to the service? When I have not received the service for the last year, you should either return the amount paid or give me two free service - one with candles change. If I do not hear from you at the earliest, I will certainly complaint that your AMC is not worth taking and that it is a scam to collect the amount and not get services.

Customer id : [protected] complain number: 84465428 dated : 23 nov 15 still no response!!! Product is not installed properly and due to that I m unable to use it and it's so distressing on me and criticized by my family and friends.

I purchased Aquaguard Magna from Snapdeal and raised a request for installation on 06/12/15. They informed that the technician will contact me within 24 hrs. Since there was no response i followed up thrice so far and am getting the same response each time. There is no way to talk to anyone like a supervisor or manager as well. Very disappointed with this kind of service and I regret to have purchased from Eureka Forbes. The commitment they show while selling their products isn't shown after sales.

I purchase a aqua flow compact water purifier make Eureka Forbes, within the period of free services they provide only two services and after then a three year service agreement was done on march 2015 to Feb 2018 but 9 month have to gone, I have not receive a single service. In the year 2009 a three year service agreement was done but in that period i do not avail a single service in this period the appliance is damage after completion of agreement they visit us for new agreement and they suggest me to exchange the machine with new one and they provide me one year extra services and i agree but now the same problem arise so there for request to kindly look into the matter take a legal action against them. all documents regarding this matter i have to produce for proof

Hello, Last year around this time I faced a major issues with the aquaguard service and I ended up writing the below mail to you. After a painful month, somebody came and attended to my complaint. They also suggested to me to buy an AMC as it is more convenient. I, like a fool bought a 3 year AMC. One year later, I am facing the exact same problem with your service. I had lodged a complaint on 5th of Dec[protected] to replace the filter which is FREE as part of the AMC. Till now, nobody has even bothered to call me. I have done multiple follow ups with the call center folks and with the guys who sold me AMC. NO RESPONSE. Every time they tell they will check with the back end team and respond. Yesterday, when I called, your call center representative (Sri Lakshmi) had the audacity to cut my call. I called again. This time your call center guy tells me that "I can go ahead and lodge a case in consumer court". I have recorded this statement and will now act as per your wish. I have 3 aquagaurds and have decided to throw all the 3 of them. I have never ever had this kind of experience even with any other product. I will post the consumer complaint details in the social media so that people refrain from buying your product. You after sales service is worst of the lot. Vivek Krishnamurthy On Thu, Dec 4, 2014 at 11:00 PM, Vivek Krishnamurthy wrote: I gave a complaint on 22nd November ([protected]) but didn't get any response and was surpirsed to know that the complaint has been closed without even visiting my home. However, I gave a fresh complaint ([protected]) on 1st December and despite multiple follow ups and calls, till now nobody has attended to our complaint. This is an absolute pathetic service provided by Eureka Forbes. I have not been able to use my aquagaurd sice past 15 days just because of the absolute non sense response which I have got from Eureka Forbes. I have attached a picture of a live cockroach inside the filter of my Aquagaurd enhance UV. How is it possible? Is it a design flaw? Do I need to wait for 15+ days for somebody from Eureka Forbes to come and fix the problem? What kind of SLA you guys follow? You are putting our health at risk. I have NO trust on you and I will be dragging you to the consumer court now. I will advise everybody to throw their aquagaurd and buy a better water purifier. Please escalate this matter at highest possible level as its been more than 15 days since I am waiting for a resolution. Thanks & Regards, Vivek Krishnamurthy

Actually my period of amc was over by october 2015 ur service people called continuously to renew disturbing us so renewed it for two yrs they came and changed the filter but wen they went i noticed a peep sound and i called them immediately to come and attend this happened in nov 5th they didnt come as it was raining after deepavli i called them again they said they would come but no. finally the unit stopped completely by november 20 i had called numerous time but they didnt come totally frustated two days back i shouted at them they came and told that th board has damaged it would take time and we cant say wen u would get it since they have to get from chennai . advising me to get gan water i think they r saying a lie since v shouted . vry poor service in neyveli they come only to change filter if v complaint no proper response this is their fault i they had attended at my call the board would not hav failed. we hav a doubt if their is really a problem in board . kindly do the needful soon else pay back our amt .

Worst services service center person called me told that they are coming today but they didnt even recieved my called I tired for 15 to 20 Times but they didnt received my call... I have amc for my machine they even dont inform and come for service. ...if not available they didnt come again..worst service... Even thought market leader but not good in service. .I advice go for kent rather than eureka. ..