Eureka Forbes Complaints & Reviews

Pathetic service and worst product from Eureka Forbes. Within 6months, the product stops working, water tastes bad, and finally falls dead. Now I am spending my time calling customer care or calling the technician. Called customer care several times about technician, for the LED was blinking green continuously, and water tasted very bad. Finally the technician arrived 10 days after complaint registered. First he re-installed everything, still the machine doesn't work. He replaced motherboard, and left asking us to trust him it will work. But after throwing away the first set of water, the machine stopped powering on. Its dead now. Called support, raised complaint, called customer care 3 times, and finally the technician comes a week later, and said the UV lamp is dead. He said he placed a order for a new UV lamp, and has not arrived since a week. Repeated calling, he says he cannot do anything, as the stock has not arrived. PLEASE REPLACE THE UNIT OR REFUND THE MONEY, IF NOT 100% 75% ATLEAST. I will buy another brand, but this is the last time with Aquaguard. BEST PART IS, YOU TRY TO ESCALATE, IT SAYS THE REQUEST NUMBER IS INVALID, WHAT A WAY TO ESCAPE (SEE ATTACHED IMAGE) !!! -RAVI (CUSTOMER ID [protected])

I am using i-Nova since last 9 years and it is under AMC. Earlier the service was ok. Last year I shifted to Kopar Khairne, Navi Mumbai and after that I am struggling to get proper service. In Jan, I called up and ask them to change the candle as per the AMC. After a lot of fight (on phone) the person came and told me that they don't have candle available in stock. He will come again after 15 days and will change the candle. He just cleaned the machine and went. The entire process took around 3 weeks. In July/Aug, I again called up and ask them to change the candle. Again the exp was horrible. I shouted many times to the customer care people. After a long fight the person came and changed the candle. The entire process took more than a month. Couple of days back, I have given a request to clean the machine. I am sure it will take another one month to resolve the issue. My AMC will get over in Jan 2016 and I already have got a call to renew...

As from the date of purchase n after installation of my water purifier, your company service agent told me that he will come for check up of my water purifier after 1 month .but no one came till date and my purifier make hilarious noise after start...

Bought a aquagaurd magna. Details provided below: Transaction id is [protected] Customer ID is [protected] Employee Code 9064980 Order Form No. [protected] The person sold the product saying it can be upgraded from UV to UV + RO. But now the company says that these options are not available. Whom to believe. Also even after repeated request no one came to visit or gave a call to understand or explain the problem. leave aside solving them. The service req# that the call center ppl provide are all fake and cannot be traced further. So everytime you call them they login a new request probably and say that get back in 24 hours which they never do. The escalation mechanism works only when you have a valid service request number.

I have purchased Aquaguard Neo on 28.12.2014 from Sneha Synergies sales representative in Bangalore. Now within a year it started giving problems. When we switch on the Aquaguard from last one week the red light continues to blink and beep sound so i have made a service request through online (Request Id : [protected]). There was a call from the call center they sent the service person Mr. Vinod ([protected]) on 16/12/2015. He inspected and diagnosed the fault in motherboard and said it'll cost Rs. 1940. He also said there is no guarantee for electronics items under warranty and he insisted to put the service contract for 2 years it'll cost around Rs.3440 in that all the electronic parts and filter will be taken care. Then he said that check the motherboard availability in his office and call back but no response after that. My Doubt is at the time of the sale so many false commitments like under warranty no maintenance cost all free of service, only one time filter change is required for an year after warranty period it costs Rs.400 around.Very less maintenance. My question here : i had paid Rs. 10000 as initial cost with 1 year warranty but within a year it had lots of problem and if i request for service without proper inspection asking to change motherboard Rs. 1940 + Filter Rs.700 nearly Rs. 13000 within one year & still under warranty. If i would have gone for BISLERI / KINLEY mineral water it would have cost-ed me very less & will have a good taste also. I am waiting for your genuine reply and hopefully My Aquaguard Neo covers under warranty. Regards, Maninder [protected]

Your transaction id is 89243
Your Customer ID is [protected]
Your Order ID is [protected]

i had purchased an air purifier and just after 2 days o[censored]sing this product
the product stopped working
i mean what the is this, it seems as if you have given me an
old product instead of a new one

now i want a replacement of the product with a new one

I had brought the Aquasure Nano water filter last year, one service is done. I had called for the second service and also provided the details. Till now no response from the support team.

Please find herewith advance and final cash receipts Nos. 024064 and 024146 for Rs. 10, 000/- and Rs. 16, 000/- respectively both dated 30/09/2015 for the purchase of Dr. Aqua Guard MAGNA HD RO + UV on 30/09/2015. Although the product has been delivered I am not in receipt, as on date, a proper purchase bill and warranty card as assured, by their sales personnel. And that too despite several reminders over telephone to the sales personnel concerned. Seriously I am beginning to doubt whether the product I have been supplied with is original or spurious. I had written to Customer Care, Eureka Forbes regarding this on 14th December 2015 and so far I have received any response. Kindly do the needful. CLEMENT FREDERICK SAINT ANDRE, NO. 452, BARATHI STREET, PONDICHERRY. PIN 605001. MOBILE: [protected]

Dear Sir, This is with reference to the Aquaguard genius water purifier service, I received a call one Mr Chandru bearing telephone number [protected] they have been following up with me on the service of my water purifier from last two days, I requested them to come today morning, they arrived at my home and informed me that we need to change three candles and some chip. He took out some old chip from his bag and showed me that this is the chip that they are going to replace. I asked for the authenticity of the chip and atleast it has to come in a sealed box which was not there. The guys doesn't even carry a company ID proof and I demanded them the ID proof and they said we are all trainers and we are not given the ID card. I am not sure what these guys did to my water purifier it is not at all working now, which was working and there is blue service light on. I am continuously trying to call them now they are not receiving my calls and they are disconnecting the call. I am growing suspicious on these guys now. Please ensure you depute an authorised engineer quickly and get this issue sorted out. I have a small baby and parents are aged and they need filtered water. Also please find attached the picture of the CHIP this guys were telling that they are replacing. I have already called the service center and have raised a complaint the complaint number is 84796423 Kindly do the needful at the earliest. Best Regards Manoj R

I purchased dr magna around 4-5 months back. It is giving problem. i have complained on 2nd nov 15 complaint no[protected], also complained on line, even several times over so called customer. care also escalated but of no use not even a single courtesy call. This is the situation while my product is under warranty. I dont know what Eureka is going to do after warranty expires.Very hopeless, pathetic services are being catered by Eureka. We very well know one cannot live without water and these service people keep on last priority unbelievable. You are kindly requested to intervene the matter. Rajiv Arora -mob.-[protected]

Respected Sir, sub: refund of amount with reference to the above, i puchase online product of Dr.Aquaguard Classic from Eureka Forbes, by online shopping @ eurekaforbes.com through Debit card on 1st November, 2015, detial of My constumer Id : [protected] and Transaction Id: 82180, amount Rs.8, 990/- they have shipped through Gatti Transport, and also given the docket Number[protected], within 3 to 7 days your product will reache at door step but lodgeing so many complaint to Eureka Forbes online No: [protected] and I am not getting the proper response, i received the call from the Gatti after 3 week, one Mr. Soppan cell No: [protected], he said that your product is lost in transit and he inform to Eureka Forbes to refund the amount, everyday I am keep touch with Eureka Forbes, they told me to cancel by online same I had done, I got cancel request Number #00867 after calling several time and I am not getting the proper respsonse. I request you to take strict action. please try to solve my refund amount . this my hard earning money. do the needful and oblige thanking you with regards sajid pasha(my Email id [protected]@yahoo.co.in) Mobile No: [protected] May Berry Apt house No.1400, Flat No.203 1st Main 3rd Block, H.B.R LAYOUT, NEAR BDA COMPLEX BANGALORE - 560 045

I Dilip Shukla installed aquaguard classic around 5 months back and they installed the machine around 2 months back and then did not connected it for supplying water. I advised to Emi once they have installed on which they misbehaved and then took the machine out today. People involved are Mr. Ram from kanpur and hir area manager I live at 1/76 shivkatra (no. 24 Krishna puram) G.T. Road kanpur-208007. my number is [protected] emil:[protected]@hotmail.com Ram has come with his senior today and taken the machine back. and they both misbehaved as well. PLease do the needfull..

VERY VERY Disappointing Experience buying Aeroguard Bad Product, Pathetic Service and RUDE CUSTOMER CARE Disgusting executives and a Lifetime lesson!! I bought 4 Aeroguards (2 for myself & 2 for my brother ) on 15 Nov 2015 From "MARK ENTERPRISE, GURGAON" Within 2 weeks 1 unit stop working upon complaining to the sales person name "RABISH RAI" # [protected], He sends one technician to check the same after the guy who checked the faulty unit state that its motor is dead . On reverting to Rai he said he will replace the unit with new, on believing him I kept waiting for a week, when no response came I again call back to him on that He advised me to give query online for buying a new Aeroguard . I did so and a new executive Name MANOJ KR. SWAIN from Eureka Forbes came along with VIPIN from Mark Enterprise. Upon telling him the whole story that i need to change my newly bought Aeroguard, He refused to do so and said you again have to ask your Seller to replace it and we cannot do it now and he took back his new unit with him . On Complaining the same again to RABISH now he give me contact number of some "ARIK BHAKHTAWAR "# [protected] as per Rai some senior of his company who is Extremely extremely Rude person and pathetically disgusting. This person have never learned the etiquettes of talking to customer . Upon complaining him his instant reaction was " Why have you called ?, Go call at Service Centre ? Is this is the time to call ? I am not responsible ? Do not disturb me ? etc. Now I am in tiff to whom shall I approach for . I have register my complain with Eureka Forbes Customer care as well on 8 Dec first time Complain No is[protected] where i was told that their service person will contact me within 48 hours where as no one approached me till now. Second complain registered with Complain No.[protected] for Returning my unit . Since my unit is covered under 30 Days return policy. Its is my Life worst experience to deal with and First time i tried Eureka Forbes Product . Attaching here Bills for 4 AEROGUARDS

VERY VERY Disappointing Experience buying Aeroguard
Bad Product, Pathetic Service and RUDE CUSTOMER CARE Disgusting executives and a Lifetime lesson!!

I bought 4 Aeroguards (2 for myself & 2 for my brother ) on 15 Nov 2015 From "MARK ENTERPRISE, GURGAON"

Within 2 weeks 1 unit stop working upon complaining to the sales person name "RABISH RAI" # [protected], He sends one technician to check the same after the guy who checked the faulty unit state that its motor is dead .
On reverting to Rai he said he will replace the unit with new, on believing him I kept waiting for a week, when no response came I again call back to him on that He advised me to give query online for buying a new Aeroguard . I did so and a new executive Name MANOJ KR. SWAIN from Eureka Forbes came along with VIPIN from Mark Enterprise.

Upon telling him the whole story that i need to change my newly bought Aeroguard, He refused to do so and said you again have to ask your Seller to replace it and we cannot do it now and he took back his new unit with him .
On Complaining the same again to RABISH now he give me contact number of some "ARIK BHAKHTAWAR "# [protected] as per Rai some senior of his company who is Extremely extremely Rude person and pathetically disgusting.

This person have never learned the etiquettes of talking to customer . Upon complaing him his instant reaction was " Why have you called ?, Go call at Service Centre ? Is this is the time to call ? I am not responsible ? Do not disturb me ? etc etc.

Now I am in tiff to whom shall I approach for .
I have register my complain with Eureka Forbes Customer care as well on 8 Dec first time Complain No is[protected] where i was told that their service person will contact me within 48 hours where as no one approached me till now. Second complain registered with Complain No.[protected] for Returning my unit .
Since my unit is covered under 30 Days return policy.

Its is my Life worst experience to deal with and First time i tried Eureka Forbes Product . Attaching here Bills for 4 AEROGUARDS

From July after installing the magna, I am totally dissatisfied with the service and the machine. A lot of complaints mails and calls to different persons in the company problem still the same. Before moving to court complaint in the online service. Mrutyunjaya Mishra, Type5 flat number 102, Dr. Shakuntala misra national rehabilitation university, mohaan road, Lucknow 226017.

From: Ananthan M B, B/1/202, Shubharambh Soc, Phase II, Manpada, Thane West - 400607 Mob no - [protected] RE: Service Contract no - 527770 valid from 1/11/2014 to 03/1/2017 Since I Shifted to Thane the service agreement with you is very irregular and unsatisfactory : I have called you a number of times followed by Email' This way an arrangement for Service cannot be continued further: During Last visit the technician cleaned and did not change filter of Aquaguard Filter saying he is not carrying one. He Also assured that the same will be changed in two days after picking it from office Your Water filter is of no use as no one comes for AMC without repeated calls / Emails Therefore I request you to cancel my agreement / contract for remaining period for 2015 to 2017 and refund the amount for remaining period immediately by cheque within 10 days to my above Address Thanks,

Almost 2 months have past and there is no responses from eureka forbes about my refund of money for my water purifier. you see its a small amount of rs 5300/- five thousand three hundred. but my suggestion is don't take it as a small issue. it will cost you dearly once i take a step. my consumer id no is [protected]. and my refund is on 4th nov with no 93478051. this would be my last request or its the court who will decided the case. i have all the prove where i was told that i can stand the case. produce purchase in the name of nancy manoti living in pune maharastra

I bought the filter on 23rd Aug 2015 . Its is having issues like water leakage, tap issues, water not filtering since then . I have lodged a complaint on 22 Nov . Since that day i haven't received any positive response from the executives and now the filter is not working at all.Every time I call(WHICH IS CLOSE TO 7 TIMES NOW) they say that they have noted down the complaint and an executive will visit soon but the representative never comes. I REGRET BUYING THIS PRODUCT. EUREKA FORBES SERVICE IS THE POOREST. YOU PEOPLE LOOTED MY MONEY ON THIS USELESS PRODUCT AND NOW ARE NOT PROVIDING THE REQUIRED SERVICE.

Hello, I had bought a aqua guard water purifier on 17th February 2015. Now the system is not working. Water is not flowing out. I had called aand registered a complaint almost one week before but in vain. Please consider this issue seriously and do the needful at the earliest. Sreeja Bhaskaran

We are unable to operate it. We made a request to send an executive to expain and install it at our house. But after selling the product they say we don't send any executive for demonstration. Please resolve our query at the earliest.