Eureka Forbes Complaints & Reviews

I got renewed amc of my water purifier which is the old model the lady (Renu Sharma)franchicee at pitampura location promised me that she will replace the faulty parts with in 2-3 months inspite of raminding several times it is not done as yet moreover an attachment is also lnstalled in which there is somje substance which has to be changed yearly on the owners cost inspite of amc which for three years she didnot disclose to me she insisted to make sure that i should not buy the new one and i should get the amc for three years renewed lam feeling cheated because now they have one answer to my complaint that is the parts are not available i want some solution Thanks Sadhna Jain

Hi, I have purchased new DR. RO systems on July2015. When I purchased my machine had quality issue which I escalated Management has changed my machine and replaced with new machine. This new machine also continuously has some problem. I have escalated to customer service. Engineer came and corrected the issue but again same problem after few days. I am facing this issue from the day1 I have bought this machine but they are not ready to give me permanent solutions. I am proving your few request number which I launched [protected] (1st Nov2015)/ [protected] (17th Nov, 2015).[protected] (23rd Nov, 2015).

Bought Eureka Forbes Geneus 2 and a half months back. Product is not working. Lodged a complaint. It has been 5 days no technician has visited. When contacted service centre they said they have not received the complaint and will take another 2-3 days to sort out.

Hi friends this post may help you prevent to get paid bad experience.
I have purchased EUREKA FORBES water purifier AQUA GUARD Enhanced last year [2014] august month amount of Rs.16500.
Within 3 months filters are smashed. I have raised service request days are passed but no response from EUREKA FORBES side after 2 week I have call back to them. They said within 24 hours the issue will attended but after 11 days only they sent the service person. He simply said you have to fix external filter too with price of 750. We agreed and paid then he fixed the filter and went away. After a month the external filter start leaking in output connection part. Then I have raised another service request.
This time they improved I have called them 10 times with interval of 3 days. It means the service person attended the compliant after 36 days. He came and asked Rs 300 for the connection plastic bolt. We try to tell him it was fixed one month back but keep on said we need rs.300. Now another bolt got starting to leak. I have raised the request on[protected]. Let us see when they will attend the compliant. I’ll keep on post.
To summary for very month I got some peripherals got problem but I have mentioned the major things alone.

So please beware of EUREKA FORBES

I have purchase the RO +UV eureka water filter in 2014. The filter has worked only six month after that it was giving problems & We have not get the support even during warranty . We have make the mail to customer care also & talk to many offficials but in vain.Then finally we have decided to provide the AMC to Eureka on 25/4/2015/ & pay INR 4830/- It is regretting after week I have faced the same problem with the filter which was coming earlier i.e water flow was not coming . Then again eureka representative has come & found the filter replaced was not of the desired PPM then again filter has change. Then filter has work hardly for 15 to 20 days & started problem then again Eureka man arrived & cleaned the filter & set the TDS. I am continuously facing the problem from the day we have given the AMC. the filter hardly work for 15 days to 20 days & sometimes for a week only .I have complained many times on cell / Telephone/ online to Eureka & even to service incharge Mr. Santosh regarding this problem but not getting any positive response . As you aware our filer are giving continuous problem & eureka man come & clean the filter every time that show the use of duplicate filters by the Eureka otherwise How it is possible filter are required frequent cleaning which is not at all possible by the common man. Our family is now totally fat up with this filter services . Now I request to eureka to replaced the filter with new one & provide the assurance for continuous supply of clean water if not then provide me the purchasing cost & AMC charges so that I can purchase another reputed brand from the Market . my customer code is [protected]. After complaing again Eureka man come on 21.11.2015. Now on 22.11.2015 again water are not coming. Now I don't want the services of Eureka . M/s Eureka should return back the filter & pay us Rs. 20000/. Please also note every time Eureka Engineer say you should provide a Filter costing Rs. 750 / . It is clearly shows Eureka forbes are cheating to customers. When We asked to checked the quality of water then Eureka say This is not our part We are just selling the filter whatever the quality of water this is non of our business. Pradeep Porwal Cell :[protected]

Dear Sir/Madam, ,

This is Nitesh Jain from Indore. I have purchased Euroclean Star Vacuum cleaner order no. [protected] . My concern is as follows -

1. I had searched vacuum cleaner online and enquired.
2. Eureka Forbes sales executive mr. Rakesh Khandekar came and provided demo.
3. I had also purchased another vacuum cleaner for my sister in law. They have paid full amount in cash.
4. Eureka Forbes executive also taken 500/- as an advance from me.
5. On delivery ur executive collected the cheques for Rs. 8950/- as follows -

ch no. date amount bank

000046 30.10.15 3700/- HDFC

000047 30.11.15 1750/- HDFC

000048 30.12.15 1750/- HDFC

000049 30.01.16 1750/- HDFC

6. Eureka Forbes representative collected Address Proof & asked for bank statement.

7. From delivery date Rakesh Khandekar & Sunil Mishra started pressurize me to submit bank statement & gave me annoying calls frequently.

8. Eureka Forbes sales team has not provided us sales invoices which shows that Sales are being hidden (also a case to sales tax department). To be very clear "Tax invoices should be furnished at the time of delivery & not later"

9. This product was available on e-commerce sites at higher discount of Rs. 1000/- but Eureka Forbes representative told me that Eureka Forbes make two type of product one for their selves & another for sales via distributors and if I purchase this product via distributors (e-commerce companies) then service will not be provided.

10. Eureka Forbes representative also promised me to provide me more attachment as gift because of my reference for another equipment but now both the representatives are not responding me.

Therefore finally I am going to stop the cheque payment & will file a case in CONSUMER FORUM so that the people can be aware of all these things.


Reg.

Nitesh Jain

I have purchased online Eureka Forbes Enhance Aquaguard RO+UV Water purifier from Amazon website but nobody had come to install it. My installation no 93536313. I have called the customer care couple of times(9) and they say that they will revert back to me before 2 hours but no response.I am still waiting for the installation. Request you take action against them ASAP. Regards, Vishwanth S.

I have bought Aquaguard Green RO water purifier system and it was working fine for one year. But after one year when i renewed the contract with vighnaharta enterprises service dealer, the problem began. First problem was lack of green RO purifier with the contracter. They changed other filters and then after continuous follow up with vighnaharta they fitted RO filter. After this within 15days, our machine stopped to have water cut. This means though the water purifier reserviour was filled with water, still the machine was not cut off and water level started rising till water filled the reservior and started overflowing from the sides. This problem began on September15 2015 and till date after continous follow up the problem is still unresolved. I continously call the vighnaharta and Mr Vinayak Jadhav sends some person who is not able to resolve the problem. After which he promised to come by himself but never came on the promised time. We wait for whole day but he never came. I am fed up with the instrument, service.
The contact number of vighnaharata is[protected]
My contact is [protected]@yahoo.com

i had registered complaint many times but even after laps 6 day, complaint is still not attended ... complaint no [protected], we are reminding them everyday but every time they assure us to attend the complaint today. it is very poor to say that the company is not giving a good service to A.M.C holders... :( I expect that soon they will come for service of my RO. :( :( :(

My name is sAnkatmochan, I have renewed my AMC on 5th Nov they took money and changed some filters but not membrane as per them it will come after 2 days but after 2 weeks still I m waiting and complained 7 -8 times every time they say it will happen tomorrow and tomorrow is not coming, very very poor response they never call back

I have purchased online DR. AQUAGUARD DR. AQUAGUARD CLASSIC water purifier from company website i.. that time they were not allowing me to even think about my purchase so eager to sell ... but once i made payment they vanished as if no one in this country will listen to customer 's grievance .. since last 6 days everyday they are calling me and asking if installation has been done or not and at the end they promise me to it within 24 hours .. i am still waiting ... i have never seen such a pathetic after sell service .

My customer is [protected], purchased car air purifier through online with the help of euraka Forbes employ on 5 /11/2015, the next day I have received invoice which the address is incorrect immediately I call to Customer care even I have sent email to company, after 2 days I call back to Customer care to know problem is resolved are not . this time even pincode is changed to another state . now it's more than 3 weeks still I didn't receive the product not even the address was changed by the customer service

AQUA GAURD Waterfilter was not working and I registered a complaint on 13-Nov-15, received complaint number from the service center with an assurance that within 24 hours someone will attend. Today is 18-Nov-15 and no one has turned up yet to resolve the problem. I have follow up daily to the service helpline number 39883333//[protected], every time I get response, sorry for inconvenience and within next 24 hours the service person will call you. It's disgusting that these people are not providing proper service for a AMC customer and while taking AMC their approach was completely opposite. They told they will provide the best service as if they are the genuine people in the world. Pathetic service, I learnt that not to take AMC with these companies.

My aquaguard is not working for past 3 days. i have already registered the complaint but no one has contacted us regarding this issue. my complaint number is 84365737. please do the needful. As, i am not getting any proper response you people.

I have done Aquaguard membrane replacement in the month jan 2015, that costed me 2200. in oct 2015, it got repaired and came to know the membrane is gone. when i have raised a complaint at customer care, a service person came and charged 200rs for checking and said no warranty for products and i need to replace the product again. im pretty sure the membrane that has been replaced in the month was a defective piece or used one. when im trying to reach the customer care, they are not responding properly. one guy has informed servicing is free for one year if any parts have been changed but then the service guy has charged 200rs. could anyone let me know if there is any warranty for the membrane or not. and whom should i contact for resolving this. Kindly help me in this. Thanks in advance

I have purchased a RO system of eureka forbes and it is leaking from day one. I am calling this company every day and registering complaint with them but not getting any response from them from.

This is the worst company i have come across in the name of services. I think they just want to sell their product. they dont care about their customers at all.

Myself Shashwat Kumar Hota, Cell-[protected], Santara, Jajpur Road, 755 019, had purchased 2 units of Aqua guard Reviva RO from your Jajpur Road outlet before 2 years one for my native, Baripada & another one for Jajpur road where i am presently working. In both the units i am facing repetitive problems from the date of installation. Initially the service person of Baripada were reluctant to provide service as the unit was purchased from Jajpur but things were settled on mutual understanding. During the due course i have changed all 5 filter twice in Baripada unit with adapter & level sensor and once in Jajpur road just 2 months back and now came to know from your service person about the failure of adapter, motor & level sensor all at a time. I am completely fed up with your Reviva RO water purifier & plan to switch to some other reputed company if you people will not take proper interest to resolve my issue completely. Further while selling the product you are not giving proper demonstration rather focus on selling the product by any means telling it is one among your best product and trouble free/zero maintenance unit other then timely filter change issue where we agreed to your view. Now i am expecting a quick solution from Eureka Forbes service team to revive the units with minimum costings or proposed buy back option if any.

The people from local service center changed my candle and membrane and from that day it started leaking. No response from the local service center in spite of repeated calls. They are not responding to my calls. Have taken an AMC. Worst service I would say.

Hi. I bought Euroclean wet & dry vaccum cleaner 20 sep 2015 and i have started getting abnormal noise on 9 Nov 2015 and made a complaint through cust care. they said 24 hrs and from that day i have been calling everyday 3 to 4 times in a day but till now nobody from service dept called me. I tried calling area service manager but in vain they were not picking the call. (Raja Lakshmi & Ramesh or Suresh). Then i have called Bangalore Service Manager called Muthu Raj on 12th Nov. He said in a day it will get resolved, but nothing happened. Cust ID : [protected].

I bought this water purifier on 11/11/2014. The water purifier functions very slow and recently stopped dispensing water. I contacted the Customer care n number of times. Finally their technician turned up and serviced the product. After 2 hours of operations post service, the water purifier stopped functioning again. I called their customer care over and over again only to be given false promises of sending a technician to attend the problem. They never turned up. My sincere advice to folks reading this review. Avoid buying Eureka Forbes Water Purifier. They are all ears and hands when you wish to buy their product. Once the deal is done, you will never hear from them for servicing. My product details are below ITEM CODE: GWPDER11000000 PRODUCT NAME: AQUAGUARD ENCHANCE RO+UV MY CUSTOMER ID: [protected] DATE of PURCHASE OF PRODUCT: 11/11/2014 CUSTOMER COMPLAINT NO: 8856380/84257317... There are a lot of complaint numbers, but I will run out of minimum characters... At last, this is what you will hear from Eureka Forbes Customer Care representatives...Apologies, I m sorry for the inconvenience... Words of Wisdom: Avoid wasting your hard earned money buying Eureka Forbes Water Purifier...