Eureka Forbes Complaints & Reviews

Hi, I purchased Eureka Forbes Dr. Aqua guard Eternity water purifier but nobody had come to install it. I had purchased it online. The product was delivered 5 days before and still I am waiting for the installation. I have called the customer care guys multiple times and every day they say that the technician will call back in half an hour. But their half an hour is never ending. Request you take action against asap. Regards, Poonam

Purchased aqua sure smart uv filter from m/s prakash electronics sagar (mp) ph no.[protected] on 17.07.15, bill number 1484, not working since 31.10.2015, complaint booked on 1.11.2015 and docket number 84187186, subsequently reminded also but no response till date. Consumer's name is Mahesh Kumar Harsh. [protected]. Shri Ram Nagar, Vrindawan Ward, Tili road, Sagar.

Since the purchase of Aquaguard Magna in December 2014, on an average 2-3 complains per month have been registered from my mobile no-[protected]. Thanks to this forum, part of the problem for unrelaibilty and disfunction of machine was taken care off by replacing level sensor. but it is still disfunctioning and every now and then complains are registered. since few times, intermittently machine is not filling up water and "Green" indication glows showing some problem.TDS level is also high. Aquaguard service persons visited and said since warantee period is going to expire so such problem will continue and "Green " indication will keep on glowing. Hence to rectify the problem, some components need to be replaced. But they are not showing any willingness to rectify and accordingly replace the defective components. On enquiring about it, their answer is that since it's warantee period is going to expire soon in Dec 2015 so no parts can be replaced. Such answer and action of Aquaguard is completely against the consumers interest.

My machine is not working .no water is available from output nozel .power supply is coming. Pl. Arrange to rectify the same.I had complained to sales person but no response recd.DC no.25810196 DT. 30.06.15. SL. No. [protected]. Customer I'd is [protected].Pl. arrange to provide service immediate or replace it as I have patient in my house who can't take other water .

i have purchased aquaguard water purifier through online i.E., through snapdeal on 3.11.2015. I have contacted the customercare number in the aquaguard carton but nobody has lifted the phone and all my attempts are in vain. I do not understand why the ser vice of aquaguard eurekaforbes is that much poor. After a long try the lady who lifted the phone told me that they donot entertain installation for online purchased products. I want the installation to be carriedout by the concerned company immediately kindly do the needful r.Muralidaran cell.[protected]

Sir, two years ago I buy one eureka forbes (Easy clean plus )vaccum cleaner The vaccum cleaner is good but after an year the filter of the vaccum cleaner is damaged and the replacement of filter is needed.first I called customer helpline number they told me to contact service centre . Fine . Then I contact service centre they told me that part is not available on our centre, You should contact customer care. Then I again call customer care they again told me to contact service centre. Instead of providing assistance they are making fool of me to contact here and there and the part is not available and without part the cleaner is useless . So why did company manufacture products which donts have there service facilities just once you buy a product and then after it will be throwed out when it is useless.

NEED ATTENTION IMMEDIATELY:

I have purchased an aquaguard magna HD ro+ uv in Nov. 2014, it's not working. It's within warranty period. I have already booked the
complaint 4 time with the customer care. It's more than 48 hours and no one has come to attend the service.

My complaint no. is: 84221547. I have already send my request from SMS but in vain. Eureka Forbes have such a very bad service. I
feel guilty for using this product. I am going to send a communication to all my friends not to purchase your product at any cost.

I had purchased a eurovigil i-see 200 two years back. date of installation- 14/4/2013. there is slight problem in connection as the lock is not opening on pressing the button the 1st time always. while other times its working ok. the service man who came without checking said whole circuit has to be changed and when we refused he charged Rs500 as inspection charge.he didnt even touch the device and said that there is no alternative but to change the whole lcd unit even though its working fine except for a glitch now and again. he said he cant repair anything and whatever happens we have to change the whole unit. so what is the service that he provided for which he is charging Rs 500?? i would like to lodge a complain against eureka forbes regarding this. its just plain extortion of money without providing any genuine service. complain no. 84207640. serviceman- indradev roy, icr no.18110190.

I Installed Eureka Forbes - Aqua guard on date 12/04/2015
I have made the contract for Eureka Forbes - Aqua guard Service for 4 visit every year . They collected Rs 4000 for services from that day onward I have never heard from them whenever we call they make some reason & don't give any response.
People like this make company like Eureka Forbes Bad Name

Hi...I bought xpert solution last week and within week lodged complain 3 times for water leakage..i think there engineers are not well competent to resolve my problems ..2 time they came but still not resolve. I will file a case in consumer court, these guys are selling worst item and after that sending any guys who dont know what to do. They dont know how to treat there customers. I need replacement or my money back. My new request id is [protected]

In July the main circuit board of my Aquaflo DX water purifier was replaced as the machine was not starting (it was charged and I have the receipt). In Sept I again called the local service center as the machine stopped working again. Their person came to see the machine and told that the main circuit board again needs replacement and that same would be done in 3-4 days. Now after calling them multiple times for about two months they are not sending anyone to replace the main circuit board, which I was told was on 6 month warranty. I have also made a request on their helpline[protected], ticket no. 84185912, on 1st Nov, but still there is no response.

Magna RO, that I purchased in Nov 2014, is not working. It's within warranty period. I booked the complaint with customer care. It's more than 35 hours and no one has come to attend the service. I had been told that it will be attended within 24 hrs. I had called 2-3 time today again but no one seems botheres. Pathetic service. I will be escalate this issue with the higher authority.

The worst Service by the Customer Care and the Local Agency in Visakhapatnam.
I have registered a complaint barring with complaint number 93375777 dated on 30.10.2015. For the replacement of the product as it was delivered with the minor damage, and none of them had turned up till date i.e[protected]. When ever I call up to the call centre simply they say that our technical people will get back to you within 24hrs and I really dont know which standard time they follows. Thereafter I tried calling to the Local Authorise Dealer i.e Eureka Forbes and the always excuse by saying tomorrow every time I call. So I suggest people think before you go for Eureka Products. And more over after delivering the product none of them have come to fix.


Note: I brought the product directly from the Local Authorised Eureka Forbes dealer. Not from the agencies/online.

My Customer ID is [protected] i applied for refund on online purchase of aqua guard classic no one is giving response after this now, everytime i call customer care only getting answer we will call you back and i called 10 times atleast. looks like they dont have any backhand team to work these kind of matters you will stuck if you buy for them NO SERVICE AT ALL. looks like fraud company now 8000rs are stucdk for month :( DO NOT BUY ANYTHING FORM THEM

We had taken AMC of 3 years for Aquaguard - Infinity model (Contract receipt no.20749292, Dt. 05/05/2012), Eureka Forbes representative have not completed total no. of service required during AMC, they have not visited even after given reminder for due service. After giving many service request calls Eureka Forbes representative visited, but denied to complete the pending service as per AMC. He was just talking about expiry of service contract. After his visit leakage problem has started. After giving complain Eureka Forbes customer care representative informed me that Company representative will be visiting and completing pending AMC service. Few days back company representative visited but he also denied to complete AMC pending services, even he was unable to stop water leakage.

I bought one water purifier on 03rd august 2015 from aquaguard for rs 24, 235 and paid rs 10, 600 and rest in 3 equal instalment of rs 4, 545.
My customer id is [protected]. After 7days of installation of the machine the adapter has stopped working. After repeated complain one service engineer name, ravi patil came and change it with an old and used adapter and told me to replace it with new adapter within 2days. After that i follow up the sales representatives, field engineer but no one bother to resolve the issue.Initially they were telling that the company has not issued the new adopter but after two/three follow up they stop picking up my phone.In the mean time i lodge a complaint but without any result. By that time i paid my first instalment of rs 4, 545 on 3rd september 2015.

When i saw, they are not willing to change the adapter with new one i ask my bank to stop the cheque payment for my second and final instalment.

I am really frustrated and mentally disturbed the way they are just dragging the case without any result. I purchased the brand new water purifier to have safe and pure drinking water for me and my family but every day i am living with the fear whether the purity is there as they mentioned or not.
As a consumer i am really disappointed with the service and above all i am forced to drink water from a defective purifier. I am not at all getting the value of my money that i spend to purchase the machine from aquaguard but spent some sleepless night.

I would rate you as worst service provider. From past 2 month's I have been trying to get the service call but you system has failed to help me. I have 3 year amc but from past 2.months our machine is not working and I have been trying to contact your service centres but all in waste This is the most ridiculous and bad and worst experience I ever had with anyone in my lifetime. these people are worst... they made me wait for 3 months... never replied my complaints and now when the engineer came for the service on sunday... he was not ready to change the faulty card. he tried to pull wires from here and there and for next 1 hour he did nonsense... and later told me that the machine is now working... but next day when i tried to fill the water .. it was the same. i had taken 3 years AMC and paid them money but these cheaters are robbing us our money. they do not want to spend money and change the faulty card and hence they are sending some stupid engineers and giving the worst service.

I'm a customer of aquaguard my name is avinash kumar s/o prem chand from muzaffarnagar uttar pradesh.we purchased AQUAGUARD DUO in feb 2014.In jan 2015 it suddenly stopped working, we complaint to a service centre in muzaffarnagar, technician came and he made it worked.since then it again stopped working 3 more times till june 2015 and always technician came and somehow made it worked.on 30 sept 2015 we called them to change the filters, they changed it.But on 16 oct 2015 it again stopped working so i went to SHARAD SHARMA(mob. [protected]), the owner of service centre, in personal to file a complaint, he told me that technician will be there in an hour or two.but when technician didn't came i called to ask wether he will come or not because i have some work to do and no one will be available at home.so instead of assuring me he started yelling at me stating that"if you call me again and again.I wont let your work to be done".so on saturday i went to him to ask that what the problem is, so he asked the technician and he replied that there is a problem in PCB, so i asked him till when PCB will be available, instead of answering he started misbehaving with me and when i tried to offend he used abusive language and started pushing me out of his office.then i called the toll free no. and made a complaint.they gave me request number[protected] on oct 18.but our problem is not resolved yet.an official from dehradun called us and told that it will be available within 2 or 3 days.and he is been saying this since past 2 weeks but PCB is not available till yet.so i kindly request that someone provide service to our product. avinash kumar s/o prem chand request number[protected] cust-id([protected]) mob no. [protected]

On 6th October I have booked Aqua guard classic machine. On 13 th October their sales person Mr Praloy ([protected]) sent Mr Pintu to collect the check who was more interested in selling kuchina products than Aqua guard. Anyways, my concern is till date the machine has not been installed. Calling to the customer care was also of no use. Ironically they have already encashed the check.

I have registered complain on toll free no so many times but no buddy reply. Company person comes at my home they check machine but they don't run machine yet. Thane manager is now replying we don't got ur complain and we can't do anything. My water purifier is in AMC contract and this guy's giving worst service to me. My complain no. 83980816. Thanks sagar