Eureka Forbes Complaints & Reviews

My customer is [protected], purchased car air purifier through online with the help of euraka Forbes employ on 5 /11/2015, the next day I have received invoice which the address is incorrect immediately I call to Customer care even I have sent email to company, after 2 days I call back to Customer care to know problem is resolved are not . this time even pincode is changed to another state . now it's more than 3 weeks still I didn't receive the product not even the address was changed by the customer service

AQUA GAURD Waterfilter was not working and I registered a complaint on 13-Nov-15, received complaint number from the service center with an assurance that within 24 hours someone will attend. Today is 18-Nov-15 and no one has turned up yet to resolve the problem. I have follow up daily to the service helpline number 39883333//[protected], every time I get response, sorry for inconvenience and within next 24 hours the service person will call you. It's disgusting that these people are not providing proper service for a AMC customer and while taking AMC their approach was completely opposite. They told they will provide the best service as if they are the genuine people in the world. Pathetic service, I learnt that not to take AMC with these companies.

My aquaguard is not working for past 3 days. i have already registered the complaint but no one has contacted us regarding this issue. my complaint number is 84365737. please do the needful. As, i am not getting any proper response you people.

I have done Aquaguard membrane replacement in the month jan 2015, that costed me 2200. in oct 2015, it got repaired and came to know the membrane is gone. when i have raised a complaint at customer care, a service person came and charged 200rs for checking and said no warranty for products and i need to replace the product again. im pretty sure the membrane that has been replaced in the month was a defective piece or used one. when im trying to reach the customer care, they are not responding properly. one guy has informed servicing is free for one year if any parts have been changed but then the service guy has charged 200rs. could anyone let me know if there is any warranty for the membrane or not. and whom should i contact for resolving this. Kindly help me in this. Thanks in advance

I have purchased a RO system of eureka forbes and it is leaking from day one. I am calling this company every day and registering complaint with them but not getting any response from them from.

This is the worst company i have come across in the name of services. I think they just want to sell their product. they dont care about their customers at all.

Myself Shashwat Kumar Hota, Cell-[protected], Santara, Jajpur Road, 755 019, had purchased 2 units of Aqua guard Reviva RO from your Jajpur Road outlet before 2 years one for my native, Baripada & another one for Jajpur road where i am presently working. In both the units i am facing repetitive problems from the date of installation. Initially the service person of Baripada were reluctant to provide service as the unit was purchased from Jajpur but things were settled on mutual understanding. During the due course i have changed all 5 filter twice in Baripada unit with adapter & level sensor and once in Jajpur road just 2 months back and now came to know from your service person about the failure of adapter, motor & level sensor all at a time. I am completely fed up with your Reviva RO water purifier & plan to switch to some other reputed company if you people will not take proper interest to resolve my issue completely. Further while selling the product you are not giving proper demonstration rather focus on selling the product by any means telling it is one among your best product and trouble free/zero maintenance unit other then timely filter change issue where we agreed to your view. Now i am expecting a quick solution from Eureka Forbes service team to revive the units with minimum costings or proposed buy back option if any.

The people from local service center changed my candle and membrane and from that day it started leaking. No response from the local service center in spite of repeated calls. They are not responding to my calls. Have taken an AMC. Worst service I would say.

Hi. I bought Euroclean wet & dry vaccum cleaner 20 sep 2015 and i have started getting abnormal noise on 9 Nov 2015 and made a complaint through cust care. they said 24 hrs and from that day i have been calling everyday 3 to 4 times in a day but till now nobody from service dept called me. I tried calling area service manager but in vain they were not picking the call. (Raja Lakshmi & Ramesh or Suresh). Then i have called Bangalore Service Manager called Muthu Raj on 12th Nov. He said in a day it will get resolved, but nothing happened. Cust ID : [protected].

I bought this water purifier on 11/11/2014. The water purifier functions very slow and recently stopped dispensing water. I contacted the Customer care n number of times. Finally their technician turned up and serviced the product. After 2 hours of operations post service, the water purifier stopped functioning again. I called their customer care over and over again only to be given false promises of sending a technician to attend the problem. They never turned up. My sincere advice to folks reading this review. Avoid buying Eureka Forbes Water Purifier. They are all ears and hands when you wish to buy their product. Once the deal is done, you will never hear from them for servicing. My product details are below ITEM CODE: GWPDER11000000 PRODUCT NAME: AQUAGUARD ENCHANCE RO+UV MY CUSTOMER ID: [protected] DATE of PURCHASE OF PRODUCT: 11/11/2014 CUSTOMER COMPLAINT NO: 8856380/84257317... There are a lot of complaint numbers, but I will run out of minimum characters... At last, this is what you will hear from Eureka Forbes Customer Care representatives...Apologies, I m sorry for the inconvenience... Words of Wisdom: Avoid wasting your hard earned money buying Eureka Forbes Water Purifier...

Even after complaining to Eureka Forbes thrice my complaint is not being attended to. The technician have come and taken away the photocopy of the AMC receipt thrice. I wish to know the reason, when I have the valid AMC for one year, why it is not being honoured.

My Aquaguard enhance purifier stopped working all of sudden.
Raised a complaint 3 days back but its still unattended. I have called and reminded them more than 5 times but still no one has replied to me yet. Such a poor response from Aquaguard team. They were so pleasing during the time of sale but when it comes to service its pathetic.
NB:- the device is less than 11 months old and it should be a free service which is preventing the team from sending anyone on priority.
complain no :[protected]
Date of Incident :- 11th Nov morning

I have bought aquaguard smart uv water purufier from eureka forbes.
On 8th nov 2015 service boys came for free service of purifier, instead of service, they spoiled my working purifier, its not usable now bcz of leaking.
I have raised a complaint to eureka forbes on 8th nov 2015.
Complaint no : 84274372
They told within 24 hrs they will fix problem . But its been 5 days now and i have called nearly 15 times to customer care number [protected].
Every time they lie today only dey will fix .
Nobody comes to fix.
I have not seen company authorised service guys coming and spoiling working unit.
Eureka forbes cheated me.
And they are fooling me every day i call.

Email from me on 15 Oct 15:-:-:-:- Respected Sir I have placed the online order for purchase of 04 sets of cartridges for my Amrit water filter (Kitanu Magnet), and my credit card has already been debited for Rs. 898x2=449x2+449x2 on 02 of Oct 15. but I could not get any confirmation for delivery date and order Id no. etc. Please sir, do something for me as soon as possible. I am short of cartridges for last two months. My Mobile :- [protected] My add:- Qtr No : 168/10 Naval Base Ernakulam Kochi-682004 Thanking you, , , email from eureka forbes:-:-:-;- Shopping Eurekaforbes 16 Oct to me Dear Shio Singh, We thank you for writing to us. Your order request is under process. You will soon receive the tracking information once the product is dispatched. We thank you for shopping with us at www.eurekaforbes.com. Should you require any further assistance please do write to us at [protected]@eurekaforbes.com. You can also call us on[protected]. Regards, Eureka Forbes Team From: shio singh Sent: 15 October 2015 21:11 To: Shopping Eurekaforbes Subject: Reminder regarding confirmation of my order for e-purchase of 4 sets of cartridge for Amrit Water Filter Respected Sir Inspite of sending e-mail and telephone conversation regarding online order for purchase of 04 sets of cartridges for my Amrit water filter (Kitanu Magnet), and my credit card has already been debited for Rs. 898x2=449x2+449x2 on 02 of Oct 15. but I could not get any confirmation for delivery date and order Id no. etc till date. A madam has spoken to me and promised to confirm my order whether I got my package or not, but she has not turned up with suitable reply. Please sir, do something for me as soon as possible. I am short of cartridges for last two months. My Mobile :- [protected] My add:- Qtr No : 168/10 Naval Base Ernakulam Kochi-682004 Thanking you, , , Shopping Eurekaforbes 23 Oct to me Dear Customer, We thank you for writing to us. Request you to share your scanned bank details so that we can conform the transaction with the payment gateway. We will revert to you shortly on the status of your order. Should you require any further assistance please do write to us at [protected]@eurekaforbes.com. You can also call us on[protected]. Regards, Eureka Forbes Team. and this is my credit card e-statement enclosed here. pls do something. Conversation opened. 2 messages. All messages read. Skip to content Using Gmail with screen readers shio Search in:sent Gmail COMPOSE Labels Inbox (279) Starred Important Sent Mail Drafts (2) Circles [Imap]/Sent Junk select all More Move to Inbox More 1 of 6 Collapse all Print all In new window purchase of 04 sets cartridge for water storage amrit (kitanu magnet). shio singh Attachments5 Nov (7 days ago) to customercareof. Respected Sir/Madam As per phone conversation with your representative, I have been asked to forward the credit card payments detail for my e-purchase of 04 sets above mentioned items, which has not been delivered till now. These items were ordered on 08 Oct 15 and I have been sending email frequently asked by your reps. Please send the items immediately or refund the money in my SBI account no. [protected]. Thanking you... Attachments area Preview attachment CREDIT CARD STATEMENT JP SINGH.pdf PDF CREDIT CARD STATEMENT JP SINGH.pdf shio singh Attachments5 Nov (7 days ago) to customercareof. [protected] Forwarded message[protected] From: shio singh Date: 5 November 2015 at 12:11 Subject: purchase of 04 sets cartridge for water storage amrit (kitanu magnet). To: [protected]@eurekaforbes.co.in Respected Sir/Madam As per phone conversation with your representative, I have been asked to forward the credit card payments detail for my e-purchase of 04 sets above mentioned items, which has not been delivered till now. These items were ordered on 02 Oct 15 and I have been sending email frequently asked by your reps.

I have a 3 year annual maintenance contract in place which is valid till December 4, 2016. The contract receipt number is 22875067 and I have paid Rs.3525 for a 3 year contract.

Under the terms of the service, I am entitled to free service and 1 free filter per year. Till date, I have received no service or filter from Eureka Forbes, I have made multiple requests for service to the customer care help line, online requests on the Eureka Forbes website as well as the area manager. However there is no service till date.

A number of requests have been lodged with Eureka Forbes while following service escalation norms as mentioned in the website. Till date, there is no solution or feedback. The Eureka Forbes ticket number is [protected].

Hope that Eureka Forbes intends or has the decency to look into the complaint. The customer care helpline and the area manager have been making hollow promises over the past several weeks claiming each time that my service request will be attended to in the next couple of days. However, its been a tale of words and no action.

I have purhcased a vaccum cleaner from eurekaforebes company on 15/oct/2015 But I have not received the Invoice and the warrenty card for the product. I have sent several mails immediately and asked them to send it. They said it was enclosed with the parcel of the product sent to me. But I didnot receive no such invoice. I explained them about this. Kindly help me in this to get the invoice and the warrently card. Ref of purchase : my customer ID is [protected] Tr Ref no: 129423 dt of purchase..15/10/2015

Hi

I purchase the AquaGuard water purifiers from snapdeal. after receiving the product raised the installation request(request Number[protected] customer supports team told me like u will get the service with in 24 hours and I awaited for more than 4 working days but yet received any kind of notifications. apart from this I make them call more than 7 time (wastage more than 160 rs. in call).

So I am very unhappy...

I made a complaint regarding the servicing of my purifier and i received the call from technician after 2 days, the time he called up i was busy in the office with a client and i disconnected the call and called him back within 15-20 secs but the way technician reacted was awkward he said, " madam phone utha liya kariye warna apka kaam nhi ho paega ab to maine ladke ko dusri cal p bhej diya aap phir se call register karwaiye".After his words he disconnected the call and i was shocked is this the way they treat their customer.I don't know the name of the technician but the number from which he called up is [protected].

Extremely distressed that my complaint has not been attended to, its 5 th day today!!!
The Aquaguard is not working. Blue light comes on but purified water is not filling into the tank.
Since I m still in guarantee period I would like to return the filter, Since I cannot trust the company anymore where prompt response to complaints is concerned .
I'm sure going to advise people to think twice about buying .

My purifire under contact.All of a sudden water is not filtering totaly since 6th Nov.Immediately i lodge a complain, docket no 84257035.But no onr attended till now, accordingly i have to purchase Bisleri since 6th.Again today i made a complain, docket no84272881.Ihave decided in my mind that will another companyRO+UV purifier after completion of my contact ie march'16.your franchaisee is not giving attention complain.very poor performannce. KSHINATHBARMAN, 92 SANTINAGAR ROAD.BHADRAKALI, UTTARPARA.HOOGHLY.712232. MOB-[protected].

Hi, i have purchased a vaccum cleaner. paid full amount on 31st oct. sales person by name Pratap confirmed me that by 2nd the machien would be delivered to me. I have been calling him since 3rd. he is either not picking the call or telling that it will next day. I have rasied a formal complaint in cutsomer care today. this worst from Eureka forbes. You need to understand the customer problems. If this is not sorted out immedialty, i am rasing a formal complaint in consumer court on 9th.