Eureka Forbes Complaints & Reviews

Even after complaining to Eureka Forbes thrice my complaint is not being attended to. The technician have come and taken away the photocopy of the AMC receipt thrice. I wish to know the reason, when I have the valid AMC for one year, why it is not being honoured.

My Aquaguard enhance purifier stopped working all of sudden.
Raised a complaint 3 days back but its still unattended. I have called and reminded them more than 5 times but still no one has replied to me yet. Such a poor response from Aquaguard team. They were so pleasing during the time of sale but when it comes to service its pathetic.
NB:- the device is less than 11 months old and it should be a free service which is preventing the team from sending anyone on priority.
complain no :[protected]
Date of Incident :- 11th Nov morning

I have bought aquaguard smart uv water purufier from eureka forbes.
On 8th nov 2015 service boys came for free service of purifier, instead of service, they spoiled my working purifier, its not usable now bcz of leaking.
I have raised a complaint to eureka forbes on 8th nov 2015.
Complaint no : 84274372
They told within 24 hrs they will fix problem . But its been 5 days now and i have called nearly 15 times to customer care number [protected].
Every time they lie today only dey will fix .
Nobody comes to fix.
I have not seen company authorised service guys coming and spoiling working unit.
Eureka forbes cheated me.
And they are fooling me every day i call.

Email from me on 15 Oct 15:-:-:-:- Respected Sir I have placed the online order for purchase of 04 sets of cartridges for my Amrit water filter (Kitanu Magnet), and my credit card has already been debited for Rs. 898x2=449x2+449x2 on 02 of Oct 15. but I could not get any confirmation for delivery date and order Id no. etc. Please sir, do something for me as soon as possible. I am short of cartridges for last two months. My Mobile :- [protected] My add:- Qtr No : 168/10 Naval Base Ernakulam Kochi-682004 Thanking you, , , email from eureka forbes:-:-:-;- Shopping Eurekaforbes 16 Oct to me Dear Shio Singh, We thank you for writing to us. Your order request is under process. You will soon receive the tracking information once the product is dispatched. We thank you for shopping with us at www.eurekaforbes.com. Should you require any further assistance please do write to us at [protected]@eurekaforbes.com. You can also call us on[protected]. Regards, Eureka Forbes Team From: shio singh Sent: 15 October 2015 21:11 To: Shopping Eurekaforbes Subject: Reminder regarding confirmation of my order for e-purchase of 4 sets of cartridge for Amrit Water Filter Respected Sir Inspite of sending e-mail and telephone conversation regarding online order for purchase of 04 sets of cartridges for my Amrit water filter (Kitanu Magnet), and my credit card has already been debited for Rs. 898x2=449x2+449x2 on 02 of Oct 15. but I could not get any confirmation for delivery date and order Id no. etc till date. A madam has spoken to me and promised to confirm my order whether I got my package or not, but she has not turned up with suitable reply. Please sir, do something for me as soon as possible. I am short of cartridges for last two months. My Mobile :- [protected] My add:- Qtr No : 168/10 Naval Base Ernakulam Kochi-682004 Thanking you, , , Shopping Eurekaforbes 23 Oct to me Dear Customer, We thank you for writing to us. Request you to share your scanned bank details so that we can conform the transaction with the payment gateway. We will revert to you shortly on the status of your order. Should you require any further assistance please do write to us at [protected]@eurekaforbes.com. You can also call us on[protected]. Regards, Eureka Forbes Team. and this is my credit card e-statement enclosed here. pls do something. Conversation opened. 2 messages. All messages read. Skip to content Using Gmail with screen readers shio Search in:sent Gmail COMPOSE Labels Inbox (279) Starred Important Sent Mail Drafts (2) Circles [Imap]/Sent Junk select all More Move to Inbox More 1 of 6 Collapse all Print all In new window purchase of 04 sets cartridge for water storage amrit (kitanu magnet). shio singh Attachments5 Nov (7 days ago) to customercareof. Respected Sir/Madam As per phone conversation with your representative, I have been asked to forward the credit card payments detail for my e-purchase of 04 sets above mentioned items, which has not been delivered till now. These items were ordered on 08 Oct 15 and I have been sending email frequently asked by your reps. Please send the items immediately or refund the money in my SBI account no. [protected]. Thanking you... Attachments area Preview attachment CREDIT CARD STATEMENT JP SINGH.pdf PDF CREDIT CARD STATEMENT JP SINGH.pdf shio singh Attachments5 Nov (7 days ago) to customercareof. [protected] Forwarded message[protected] From: shio singh Date: 5 November 2015 at 12:11 Subject: purchase of 04 sets cartridge for water storage amrit (kitanu magnet). To: [protected]@eurekaforbes.co.in Respected Sir/Madam As per phone conversation with your representative, I have been asked to forward the credit card payments detail for my e-purchase of 04 sets above mentioned items, which has not been delivered till now. These items were ordered on 02 Oct 15 and I have been sending email frequently asked by your reps.

I have a 3 year annual maintenance contract in place which is valid till December 4, 2016. The contract receipt number is 22875067 and I have paid Rs.3525 for a 3 year contract.

Under the terms of the service, I am entitled to free service and 1 free filter per year. Till date, I have received no service or filter from Eureka Forbes, I have made multiple requests for service to the customer care help line, online requests on the Eureka Forbes website as well as the area manager. However there is no service till date.

A number of requests have been lodged with Eureka Forbes while following service escalation norms as mentioned in the website. Till date, there is no solution or feedback. The Eureka Forbes ticket number is [protected].

Hope that Eureka Forbes intends or has the decency to look into the complaint. The customer care helpline and the area manager have been making hollow promises over the past several weeks claiming each time that my service request will be attended to in the next couple of days. However, its been a tale of words and no action.

I have purhcased a vaccum cleaner from eurekaforebes company on 15/oct/2015 But I have not received the Invoice and the warrenty card for the product. I have sent several mails immediately and asked them to send it. They said it was enclosed with the parcel of the product sent to me. But I didnot receive no such invoice. I explained them about this. Kindly help me in this to get the invoice and the warrently card. Ref of purchase : my customer ID is [protected] Tr Ref no: 129423 dt of purchase..15/10/2015

Hi

I purchase the AquaGuard water purifiers from snapdeal. after receiving the product raised the installation request(request Number[protected] customer supports team told me like u will get the service with in 24 hours and I awaited for more than 4 working days but yet received any kind of notifications. apart from this I make them call more than 7 time (wastage more than 160 rs. in call).

So I am very unhappy...

I made a complaint regarding the servicing of my purifier and i received the call from technician after 2 days, the time he called up i was busy in the office with a client and i disconnected the call and called him back within 15-20 secs but the way technician reacted was awkward he said, " madam phone utha liya kariye warna apka kaam nhi ho paega ab to maine ladke ko dusri cal p bhej diya aap phir se call register karwaiye".After his words he disconnected the call and i was shocked is this the way they treat their customer.I don't know the name of the technician but the number from which he called up is [protected].

Extremely distressed that my complaint has not been attended to, its 5 th day today!!!
The Aquaguard is not working. Blue light comes on but purified water is not filling into the tank.
Since I m still in guarantee period I would like to return the filter, Since I cannot trust the company anymore where prompt response to complaints is concerned .
I'm sure going to advise people to think twice about buying .

My purifire under contact.All of a sudden water is not filtering totaly since 6th Nov.Immediately i lodge a complain, docket no 84257035.But no onr attended till now, accordingly i have to purchase Bisleri since 6th.Again today i made a complain, docket no84272881.Ihave decided in my mind that will another companyRO+UV purifier after completion of my contact ie march'16.your franchaisee is not giving attention complain.very poor performannce. KSHINATHBARMAN, 92 SANTINAGAR ROAD.BHADRAKALI, UTTARPARA.HOOGHLY.712232. MOB-[protected].

Hi, i have purchased a vaccum cleaner. paid full amount on 31st oct. sales person by name Pratap confirmed me that by 2nd the machien would be delivered to me. I have been calling him since 3rd. he is either not picking the call or telling that it will next day. I have rasied a formal complaint in cutsomer care today. this worst from Eureka forbes. You need to understand the customer problems. If this is not sorted out immedialty, i am rasing a formal complaint in consumer court on 9th.

Hi, I purchased Eureka Forbes Dr. Aqua guard Eternity water purifier but nobody had come to install it. I had purchased it online. The product was delivered 5 days before and still I am waiting for the installation. I have called the customer care guys multiple times and every day they say that the technician will call back in half an hour. But their half an hour is never ending. Request you take action against asap. Regards, Poonam

Purchased aqua sure smart uv filter from m/s prakash electronics sagar (mp) ph no.[protected] on 17.07.15, bill number 1484, not working since 31.10.2015, complaint booked on 1.11.2015 and docket number 84187186, subsequently reminded also but no response till date. Consumer's name is Mahesh Kumar Harsh. [protected]. Shri Ram Nagar, Vrindawan Ward, Tili road, Sagar.

Since the purchase of Aquaguard Magna in December 2014, on an average 2-3 complains per month have been registered from my mobile no-[protected]. Thanks to this forum, part of the problem for unrelaibilty and disfunction of machine was taken care off by replacing level sensor. but it is still disfunctioning and every now and then complains are registered. since few times, intermittently machine is not filling up water and "Green" indication glows showing some problem.TDS level is also high. Aquaguard service persons visited and said since warantee period is going to expire so such problem will continue and "Green " indication will keep on glowing. Hence to rectify the problem, some components need to be replaced. But they are not showing any willingness to rectify and accordingly replace the defective components. On enquiring about it, their answer is that since it's warantee period is going to expire soon in Dec 2015 so no parts can be replaced. Such answer and action of Aquaguard is completely against the consumers interest.

My machine is not working .no water is available from output nozel .power supply is coming. Pl. Arrange to rectify the same.I had complained to sales person but no response recd.DC no.25810196 DT. 30.06.15. SL. No. [protected]. Customer I'd is [protected].Pl. arrange to provide service immediate or replace it as I have patient in my house who can't take other water .

i have purchased aquaguard water purifier through online i.E., through snapdeal on 3.11.2015. I have contacted the customercare number in the aquaguard carton but nobody has lifted the phone and all my attempts are in vain. I do not understand why the ser vice of aquaguard eurekaforbes is that much poor. After a long try the lady who lifted the phone told me that they donot entertain installation for online purchased products. I want the installation to be carriedout by the concerned company immediately kindly do the needful r.Muralidaran cell.[protected]

Sir, two years ago I buy one eureka forbes (Easy clean plus )vaccum cleaner The vaccum cleaner is good but after an year the filter of the vaccum cleaner is damaged and the replacement of filter is needed.first I called customer helpline number they told me to contact service centre . Fine . Then I contact service centre they told me that part is not available on our centre, You should contact customer care. Then I again call customer care they again told me to contact service centre. Instead of providing assistance they are making fool of me to contact here and there and the part is not available and without part the cleaner is useless . So why did company manufacture products which donts have there service facilities just once you buy a product and then after it will be throwed out when it is useless.

NEED ATTENTION IMMEDIATELY:

I have purchased an aquaguard magna HD ro+ uv in Nov. 2014, it's not working. It's within warranty period. I have already booked the
complaint 4 time with the customer care. It's more than 48 hours and no one has come to attend the service.

My complaint no. is: 84221547. I have already send my request from SMS but in vain. Eureka Forbes have such a very bad service. I
feel guilty for using this product. I am going to send a communication to all my friends not to purchase your product at any cost.

I had purchased a eurovigil i-see 200 two years back. date of installation- 14/4/2013. there is slight problem in connection as the lock is not opening on pressing the button the 1st time always. while other times its working ok. the service man who came without checking said whole circuit has to be changed and when we refused he charged Rs500 as inspection charge.he didnt even touch the device and said that there is no alternative but to change the whole lcd unit even though its working fine except for a glitch now and again. he said he cant repair anything and whatever happens we have to change the whole unit. so what is the service that he provided for which he is charging Rs 500?? i would like to lodge a complain against eureka forbes regarding this. its just plain extortion of money without providing any genuine service. complain no. 84207640. serviceman- indradev roy, icr no.18110190.

I Installed Eureka Forbes - Aqua guard on date 12/04/2015
I have made the contract for Eureka Forbes - Aqua guard Service for 4 visit every year . They collected Rs 4000 for services from that day onward I have never heard from them whenever we call they make some reason & don't give any response.
People like this make company like Eureka Forbes Bad Name