Eureka Forbes Complaints & Reviews

I have paid Rs.3810/-(Rupees Three thousand eight hundred and ten only) vide SBI cheque No. 813659, dt.29.5.2015 towards Service Contract for servicing of Aqua sure Nano RO water purifier for the period from 29.5.2015 to 28.5.2016. As per the service contract Receipt No.[protected], dt.29.5.2015, for RO based water purifier 3 services are to be done and all the filters..Pre-filter Candle, Sediment Filter, Pre-carbon, Post-Carbon&Membrance...

I had serviced my aquaguard in April, 2015. Then i was out of town for 3 months due to office work and when now I'm back I have found out that the water is a little muddy. So i called up Eureka Forbes, they are saying that i'll have to again pay the maintenance charge but i have already payed Rs 800 in April and clearly they haven't serviced the aquaguard well enough....

Its been more then a months time, I have asked customer care guys to escalated my issue, however still no one has approached me for the solution. I have sent three email reminders on [protected]@eurekaforbes.com. However no response To give the insight on the issue. Registered mobile no.[protected]/[protected] Product : Aqua-guard Water purifier -Gold Nova We had a contract of Rs.3750/- from 20th June 2012 to 20th June 2015. As...

Eureka Reviva RO unit is under repair for the past 3 months, due to hose cut and Water leak from water inlet hose. The problem was reported to local service network and also booked service request using [protected] mobile facility. No doubt the service calls are booked but no one is reporting / attending the unit. In spite of repeated followups the service is denied for the unit under valid AMC till 09/03/2017.Appending AMC contract receipt...

Hi, I buy a product RO + UV Enhance on dated 17th Sep, 2014 and less than a year the product got damage. I buyed the product after making a search in Eureka Forbes site through Find your purifier by entering the Pincode. If the Purifier candle and carbon are getting damaged less than a year than it is false commitments made by the company....

Hello, On 24th April'15 I was paid Rs. 4350/- towards AMC renewal for my iNova Water purifier to one of the service representatives sent my Shimoga city Authorized service centre (Ph:[protected]. He gave me an pink coloured slip in return as acknowledgement. After that he never attended for service till now by himself. last week[protected] I called the Eureka Forbes Shimoga office (Ph:[protected] and requested for a service. they...

Service centre person of sec 15, always send the same person, pramod, who doesn't have a password . They both argue, doesn't listen & understand the problem . When we ask for kishore joshi, a very mannered, executive from aquaguard, the service centre person forces us to let only pramod, solve our complaint otherwise he threaten us ....

In last 1 year this is 12 th time i am calaling to CC. Yesterday i.e 19 July 2015 when i called to CC to register a complain (Her name is Divya). She told she has taken a complain and gave me a complain number. She also told she will arrange a call back from higher authorities. Today i.e 20 Julr 2014 when i called back to CC and gave my complian number they are saying it is not complain this number is for service request. When i asked CC...

Had made the payment on 8/Apr/2015 and machine got delivered on 20/Apr/2015 and installed on 28/Apr/2015 after chasing at least 20 times on customer care. From the very beginning I am facing problem with the machine and even the local service center guys harassed me by charging me Rs 800 for the installation by stating that you have not purchased it from us. I kept telling them that I had purchased the product from Eurekaforbes online not...

hi, I have purchased Aquaguard reviva water purifier under the 2 year contractual service contract. But whenever I made a request for service they close the request automatically without even calling to me. And I have to follow up continuously every time I need to service my product for more than 20 days. Last complaint I registered was on 13th Jul 2015 with complaint No 82461564. But today when I called them for knowing the status of the...

I am using a Eureka Forbes water purifying machine and it is not working porperly. Its been more than a month filing complaints to the customer care but there has been no action to rectify the problem. Also the behavior of the agents and supervisors has been pretty bad. Mr. Nitin who tells to be the the supervisor behaves very badly. Contact No. [protected] Mr. Atul - [protected] Ms. Kumud - [protected] These are the people i have come...

I purchased Dr. Aquaguard Compact from Eureka Forbes official website on 14th June. Product was delivered within a week but the installation engineer visited only after a week that too after chasing at least 10 times on customer care. The engineer told me that this product will not fit in the kitchen due to some technical issue in the product. He advised me to order the higher version of it. He said you have to call customer care to get...

Hi, I purchased DR. AQUAGUARD DR. AQUAGUARD MAGNA HD RO+UV worth 17490 rupees on mont ago over a sales call from Eureka forbes. I made the payment immediately after call itself when the sales executive did many promise about product quality and the delivery as well as free installation in my home. But today i am fully disappointed with my decision as i made the payment on 17th June but still i am awaiting for installation in my home....

Have registered complaint no 82495968 that purifier is not working and under 3 yr contract on 15th July 11.30 AM
till 17 july 6 PM call centre guys struggling to find out about the service response time is 12 Hrs, 24 Hr or 48 Hrs
no response to complaint...

I had logged a service request of water purifier dated 10/7/2015 by request no[protected].I am very sorry to say after 7 days complaint still pending.I call to your customer care number daily from last 5 days but same answer like parrot(tota) ...sorry sir for you inconvience today your complaint should be resolved.But your today is not grow from 7 days. Today I got nodal officer mobile number of Mr paswaan -[protected].But they are too busy...

Dear sir, I purchased the said product on 16/06/15. As explained by the seller I didn't find any changes in water taste or odour, even minerals also. I called rep. & even mailed & asked to do a water test before & after, but till date no reply. Suresh/Hubli...

I have ordered the aquaguard enhance ro product through online on 12th jun 15, but the product was not delivered in time (Till date it was not delivered) and not even single update about the shipment. Due to my urgent requirement i have cancelled this order on 21st jun 15 (My cancellation reference no: #0322) and taken another product from the local market. Subsequently i called customer care on 22nd jun 15 and informed about the cancellation....

I have ordered the AQUAGUARD ENHANCE RO product through online on 12th Jun 15 and 13, 999 was paid, but the product was not delivered in time (till date it was not delivered) and not even single update about the shipment. Due to my urgent requirement I have cancelled this order on 21st Jun 15 (My cancellation reference no: #0322) and taken another product from the local market. Subsequently I called customer care on 22nd Jun 15 and informed...

We purchased a Water Purifier with Unit Serial No: 6002731 After Installation of new product they advised us to purchase Iron remover. So, We purchased. On next service, they advised us to purchase a Candle and a Tap, So, We purchased. On next event they advised us to make an AMC, So, we made an AMC. More than a year elapsed, since then no person from their Centre neither came / enquire nor gave any service to the Product. After a series...

A months back i got leakage @ bottom & mineral is not converting.. then i raised a complaint for this. after one week one person came and see this model. He replied that i didn't see this model so need senior for this. then i call to CC & and ask to send senior guy after 3 week one guy came & checked he does aware how to open that model..with my help he opened then he said its fixed but again fault came with in 2hrs. then i called to CC they...