Eureka Forbes Complaints & Reviews

Name - shailesh customer id - [protected] last 5 days every day has not passed by without cursing myself for buying a eureka forbes water purifier unfortunately i paid for a 2 year service contract ( Rs 7480) and my miseries started from there till this day no one has bothered to attend or service our machine properly in normal case candles are changed every 6 months and it is more than 10 months now . this is not new as the same thing happened last year also when we paid for a 1 year contract . they came on the last date in the month of december and we had to force them to change t5he water filter ( candle ) there is o water oin our house for the last 5 days because i think the candle is fully blocked and water does not pass thru it . complaint generated on 10th october anticipating that someone will at least respond but no luck and the cusotmer service calls at least 12 times int he last 5 days every executive says give us time till today and it will be sorted . in this pricess many names have passed by like razia /sunil/ambara/sweta /etc etc all are the give me some time music. last but one was slightly different she gave me some area managers number . Mr Amarnath whose number does not go thru ( so i guess this is another stunt ) .today i spoke to 5 executives the last one was at 1700 hrs and he gave up by saying that the day is going to come to an end and it can be looked at tomorrow CAN ANY ONE IN THE COMPANY HELP ME TO GET THIS THING SORTED OR GET MY 1 YEAR MAINTENANCE BACK ( OF THE TWO YEARS WHICH I HAVE PAID )SO THAT I WILL LOOK FOR AN ALTERNATE SOLUTION OR TELL SOMEONE TO CALL IMMEDIATELY TO ADDRESS THE ISSUE TILL DATE I HAVE BOUGHT WATER FOR RS 750 ( COURTESY SERVICE OF EUREKA FORBES) DONT EXPECT MUCH AS THIS WILL NEVER BE ESCALATED I AM AWARE OF TILL I TAKE A VERY ADVERSE STAND Shailesh [protected]/[protected]

Name; razik ali
Inv. No. [protected]
Order no.[protected]
Customer id [protected]
Address: e - 97  e block  mmda colony 
             &n...⇄ arumbakkam  chennai - 106
Phone :  [protected]/[protected].
E - mail : [protected]@gmail.com
             &n...⇄

Dear sir/ madam
We bought aquaguard magna for rs. 17000. The machine is defective. At first month itself i start complaining.
Our complaint no. [protected], [protected], [protected], [protected],[protected], [protected], and so on……. I am having so many complaint numbers within seven months. The machine is defective  i complained u  sooo many times. I am struggling this for this 7 months. I talk to higher officials also but no one came to rectify my complaint. Please help me to replace a new machine.

 

Dear Sir, We bought Dr. Aquaguard Magna HD RO on 28.09.2015. within 4 days of installing it, the water started to leak out from the machine & a horrible sound coming from it. Even after they send a person to rectify it, it has not changed. Please replace the defective purifier immediately or return me my money back. Regards, Rajesh [protected]

Product purchased on 29 sep 2015 and delivered on 3rd October 2015.

I raised request for installation daily to sales representative, Customer care in the number[protected].

they give lot of reason to not to take the complaint. either machine is slow we will call back or the complaint will be sms to ur mobile. I wounder is the machines are slow for past 10 days.

at last on 14th, i insisted the customer care team that i shall even wait till evening in the phone call, to get the complaint number and i will not drop the call. and some how i got the complaint number:
Complaint Number: 93081726

but it is of no use. they never bothered about installation. All they need is to Sell the product and get the money.

Sales rep and Customer support team called twice a day for Home demo. once sale is done, they are not picking up the call.

i have spent rs15000 and have the Dr.Aquagurad magna HD RO as expensive show piece.

I have purchased Magna water purifier from eureka forbs in the month of february 2015 for Rs.17, 490-00.My customer id [protected], DC No.24992110 and Order No.[protected], dt.6-2-15. The product No. GWPDMGNRU00000, [protected]. Since then it was hardly worked continuously for not morethan 30 days. Water is not getting filtered though the machine is consuming water and electricity. The service technicins visited and cleaned the filters frequently but of no use. I request the authorities to replace the product with new one as the water purifier is under company warranty. This may be done immediately as the warranty period is quickly coming up. Wating for positive response from the authorities. g.srinivasu, [protected] [protected]@yahoo.co.in

I have purchased magna HD water purifier 4 months and stops working now.They are not servicing also.Their customer care is very bad.I called them multiple times. Everytime they are asking product details and postal address but no one is attending issue.

We had bought Dr. Aquaguard Geneus+ 3 months ago, it never worked - I have tried to call your customer service - which by the way is pathetic (understated) - they keep saying someone will call next morning and nothing happens, as after 90 days of follow up's and chasing you guys and sending numerous emails to you and your teams right from customer service to CEO - no one cared to reply! to add to the frustration your team in customer service still keeps saying we will call you tomorrow morning. Supervisors are in meetings, managers are in meetings and every one in your company is in a meeting every day no matter what time we call. I need my money refunded asap! I would never buy another product from you guys ever. Complaint numbers :[protected], 83064390 and 83166542 and a few dozens too. ( if you need emails that we sent I can send copies to you) I have called your customer care everyday for last few days and only call backs are promised. Moreover you have the audacity to not respect customer calls, time, money, efforts, emails and all communications that have happened.

I have bought the Aqua Sure RO plus UV about four months back. Before the same I was using Kent RO which was far better than this. While purchasing your product I thought that I have bought the best one but I guess I have done the biggest mistake of my life. Reasons are as below: 1. Installation of the product was not done my the company but by the shopkeeper himself. 2. In just months of time the tap got broken and no body turned up yet even after two months of complaint. 3. Ant Colonies inside the tank, the water purifier which I use presuming I am drinking the best water has such a light lid that even ants can enter it. This was discovered when I asked the shopkeeper to come and fix the tap. I am a pure vegetarian and some or the other member of my family is not keeping well after I have bought your stupid product. I am attacking photos for you. Also I do not want this product and get my money back.

My 9 month old Geneus Aqua Guard has brown particles in the water. It was serviced in July. I registered a complaint (#[protected] on 7.10.15 and after 5 days and over 6 calls to your customer care, no one has bothered to call me or rectify my problem!!! What must I do to get drinking water back again!!! I am really shocked at your service

Hello I have complained about my Green RO which i am using at residence, complain no 83858240 made on 10.10.15 at 10:00 am, after many request to your Dimple services one of executive visited to my residence without opening side cover he claimed that you need to changed the filters. which i denied to change because one of the executive from EF has changed all the filters including membrane for which i have paid money in the month of june 2015. person who changed my filters his name is Mr Ganesh, and one of the person is from EF is saying that you need to change the the filters again, why should i pay money after six months, where as your warranty for filters is one year. Request resolve this issue on priority to avoid more argues.

Eureka Forbes is not trustworthy company. Many issues with after sales service. Please do not go for any products or service contracts of this company. I have a 2 yrs. service contract with Eureka for my Green RO water purifier. My last servicing is pending since 1.5 month. After logging proper complaints also the person(mob #[protected]) from Ryan/Rai Enterprises, Mundhwa, Pune is not coming. My registered mobile # is [protected]. Don't know what type of service they will provide in coming 1.5 yrs.

I had taken two years contract from Eureka forbes service center in Bharuch in 2014, sept but during this service contract period of one year only two services had been provided and after several followup also no technician were sent for filter replacement and also for regular service. I had also talked to local representative from eurekaforbes but no satisfactroy answer was given. i am not expecting this type of service from eureka forbes. Please look in to this matter very seriously.

Respected Sir, I have purchased one water purifier from Eureka Forbes - Aqua Sure Shakti on 19 th )June. It worked for two months hardly and started leaking. I called at customer care, registered my contact number and address. They sent one engineer who dint do anything and just reassembled and went. I complaint again, and I was given a complaint number[protected].I have been suffering for two months almost, calling them again and again from different numbers but my grievances went unheard. Please help.

Customer ID : [protected] email : [protected]@jainasafe.com I have bought Dr. Magna Aquaguard direct from the company sales team since the time of purchase i have faced problem with the service and installation of filter. I am continuously making complaints through sms and calls at their call center, but i amazed to hear same response every time i made calls and have false promises of attending the complaint within 24 hours but till date after expiring of almost 35-40 days no one has visited our house to rectify the problem.. It is a matter of same to have a worst service from the company who is having a large number of customer. I humbly request to look into the matter and resolve our problem our product is under warranty. Customer Name : Kamla Jain/ Rahul Jain

CustomerID [protected] Complaint 93011072 raised on Oct 1st, 2015 This is the bring to your notice that we have received a faulty Aquaguard Eterniti product twice from Eureka Forbes. We have raised a complaint already with Eureka Forbes. Getting improper response but no action for initiation of Refund as the policy states that "30 No Questions Asked refund" .. But till now we are only getting questions but no refund unfortunately . Please look into the matter very seriously as we have already elapsed 9 working days

Its purchased two months back aqua booster machine but its not in working condition, continue follow with sales executive and service agency but no response till date, they are just passing from one hand to another hand but no replied . please help me on this scenario, I continues raised the complaints to service number but still no reply and also they closed the call without solved the issue .

Respected Sir,

I am RAJIMOL A Customer ID – [protected] . We have purchased your Dr Aqua guard Magna UV system on[protected]. One of your sales man Saddam Hussin (code no. 9092256) came to our residence and convinced us that, UV system will suit to us and no need for RO system.
After 2 days o[censored]se we came to know that the purification is not satisfactory which is evident by the yellow colour of cooked rice...

I had purchased Eureka forbes Aquaflo DX New water purifier three weeks back (Serial no: [protected]). I was committed free installation of the unit when I purchased the same from Vijay Sales Thane. When the company representative came to install the unit, he was was not fully equipped to install the same and left without installing the water purifier. I had to get my own plumber complete the installation of water purifier, which started leaking within next day of installation by my plumber. I registered a complaint on Eureka Forbes telephonic consumer service number. I was promised that the Eureka Forbes representative will come on 10/10/2015 at 10:00 am, but he did not show up. I tried calling Eureka Forbes customer care number, but apparently their voicemail box is full. I have fallen sick due to consuming normal tap water for the past two weeks, as my new water purifier is not installed yet. I demand a a immediate revert from Eureka Forbes, or else I would be forced tro take legal action against them.

I am trying to get services for RO since august and for that 5-6 times i have complaint but never technician come to my door for resolve my problems.Finaly my RO has stopped working since last15 days but company dont want to understand our problems. Whenever i try to talk with their senior excutive on call all the excutive refuse to transfer the call to their senior. They alwas say that my senior will not talk to customers

I have registered a complaint for Aqua Sure Elagant R.O dated 05/10/15 from my registerd mobile # [protected]. Till date no body has even bothered to call / vist & resolve the problem. I called up for reminder on 9th Oct also & 2 times today on 10th Oct also. But No Resolution till now. We are unable to drink water since last 1 week. This is the type of Service Eureka Forbes is providing. Today on Toll free number one of your Executive gave me the Service Center number also ([protected]), but I have called 6 times since morning & they didn't even picked the phone & no call back. Worst Service. No resolution since last 1 Week. I want it toget resolved today itself. Regards: Jaskaran Singh [protected] Ludhiana - Punjab