Eureka Forbes Complaints & Reviews

We called Eureka Forbes for getting our Aquaguard RO serviced. They send some people who were not from Eureka Forbes. They told us that now Aquaguard has outsourced this to franchise members. They replaced the membrane and filters and sold us an AMC for 4000 rupees. The water has not been tasting normal since then. We also notice black substance inside the RO water container. We have been having stomach ailments. On calling Eureka Forbes again they asked whether the service was done by Eureka Forbes person. We dont understand how these fraud people got our reference. We had called up Eureka Forbes service center. So obviously someone from their company passed on the complaint to these fraud people who not only cheated us with 4000 rupees but also caused threat to our health. We get water supplied by water tankers. And if the RO is not functioning we dont know what kind of dirty water we have been drinking. Eureka Forbes needs to put a strict check on so many people roaming around selling their products forcefully to people and cheating them with their money.

Recently purchased Aqua Sure Shakthi + on 4-Jul-2015, which has a 6 month warranty, within 1 week the filter broke out; post which i had complained and after one month they fixed the problem. Again the same problem of white particles being discharged into the water occurred and till now there is no proper service being offered. I asked for a refund and they said it is not possible as date of purchase has been more than one month. I've written complaint mails but to no avail, the product provides unsafe drinking water there is no support form the company to resolve this problem.

Hi, this is my consumer complaint number [protected]. I am tired to calling customer care for installation, they do not turn up. Everytime, I am told it will be done the same day, but nothing happens. Logged a service request on 21st October, and waiting since then. Looks like Eureka forbes does not acknowledge online sale. Ground staff insists on buying from them.

Eureka forbes installed Dr HD Magna on18/10/2015 .today 22/10/2015 after 4 days the product is troubling daily in new manner. Every day creating a new problem. It was blocked very next day then overflowing, again leakage from bottam of the container. I think compny is no more reliable. Because the parts of the products are of substandrd and Chineese Made. Poor service also .inspite of repeated complaints nobody responding. NOTE.- EUREKA FORBES is making public fool by the way of showing ADD of MADHURI DIKSHIT.

DIWAKAR SHARMA ‏@diwakarhal Oct 19 @EurekaForbes 10 calls in last 10 days, More than 72 hours passed after web complaint no-[protected] but not a single call from service team 0 retweets 1 favorite Eureka Forbes ‏@EurekaForbes Oct 19 @diwakarhal Inconvenience regretted.We have made a note of your complaint number & our team team will get in touch with you at the earliest. Favorite 1 DIWAKAR SHARMA 10:17 PM - 19 Oct 2015 · Details Hide conversation Tweet text Reply to @EurekaForbes DIWAKAR SHARMA ‏@diwakarhal Oct 21 @EurekaForbes Still no call against service complaint. 0 retweets 1 favorite DIWAKAR SHARMA ‏@diwakarhal 9h9 hours ago @EurekaForbes Please act. Height of insensitivity in customer service

We purchased Auagaurd Enhanced UV model in[protected]. From the very second month onwards the water we get is hot water, Once the service person Danesh([protected]) He told us that it is UV coil that is getting heated, He also told that it is not a big issue and serviced it once. Again the same problem started after a month we called for the service in the given number[protected] Karwar region in Karnatake), they told that every body is on leave Through frequent calling, after 3 weeks a guy named Mahesh([protected], who didn't even had an card) by 2.00 pm on[protected]. He dismantled the whole machine and now he does, nt know how to assemble it back. He was asking us where this tube should be and what to do next. Further he phoned many to know the assembling process uptil 5.00 Pm he stayed with the equipment finally he told us he would not be able to do this and will sent some guy after going back. But we insisted him to somehow assemble the parts and leave. We helped him to reassemble the parts further and he took Rs. 150 from us mentioning that it is service charge (Ours was a free service as it was In Warranty also he didn’t repaired the equippment). Afterwards no one came we called the service people for at least 1 month for now No one came to attend the case, We asked them either to change the machine or to do Proper service, Nothing was done. We stays here in KAIGA TOWNSHIP in KARWAR, Karnataka, Majority o[censored]s have this problem We are intended to move to Consumer Court now. Please don't sell these kind of product and its better to purchase TATA products as this company is the worst. Customer name: Sruthysreelesh Email id: [protected]@gmail.com

We have purchased Aquaguard Model: AG I-Nova C 5 from Eureka Forbes Ltd. AMC for the same has been obtained from the company and it was last renewed on 21.11.2013 for 3 years upto 21.11.2016. At present it has service complaint and the same has been lodged on 19.09.2015 and thereafter followed up on 25.09.2015, 01.10.2015 and 15.10.2015 on the helpline. I was also given the number of their Supervisor, Mr. Anand, cell No. [protected] by the helpline. However, despite several calls to him and his promises, the problem has not been resolved. Mr. Anand gave me the mobile number [protected] of their Area Manager, Mr. Abhijit. But despite my numerous calls, he has neither picked up the call, nor called back. The complaint is unresolved till date.

I have called customer care number around 10 times from September 5th till date but I haven't received any response. I have completed one year of my service contract till date and no one has come from Eureka for servicing even I was expecting on completion first year you will be replacing my purifier filters but no one came so far from Eureka. so I called customer care number nearly about 10 time still Eureka executive gave me same answer "our technician will call you on the same day" but no one called so far. Every time I ask for senior person each time they told me no one is available following are my complaint id's. [protected] Sep. 2015) 92956596 93084521 83914592 83994681 This is really unprofessional behavior from such a renowned company who is claiming to be one of the best in water purifier section.Eureka haven't met even single promise which is listed in service contract. I have paid around Rs. 8170 thousand which I feel waste of money and I am feeling I have been dealing with fraud people and company. The representative which came for service contract also suggested don't use this product instead use his local product and this was my big mistake that I took Eureka product.

I have raised a request regarding my aquaguard is not working on 19th Oct docket no[protected]. But its been more than 48 hours no action taken. Also these ppl are so irresponsible never turned up to convey the progress on this ticket. I called more than 10 times, but simply they provide a simple reply that they r just contactng the concern department. Neither they provide their nodal officer number to whom I can escalte nor giving the office addree where I can visit to make it soon. AS its a matter of drinking water, so please take some solid action against these poor service providers.

Customer ID [protected] They had gave defective machine to us . From the date of purchase I am struggling for 8 months. Now I surrender the machine to eureka forbes chennai viliwakkam branch. But now also the company is not giving any respond to us. Because of my children illness I bought this by credit by my friend. We are in middle class family. I don't know what to do. Complaint no.83495748.

I reside near Mettupalayam (Tamil Nadu). My address D/7, Siunnyvale Enclave,
Kumaran Kundru Village, Mettupalayam/Annur Road, Dist. Coimbatore, 641697.
The service light in the water filter was flickering. Therefore their engineer visited my residence on 9th October, 2015 and stated that the flickering of service light is due to the fact that the water filter has the capacity to purify 6000 litres and thereafter the candles inside are required to be changed. He indicated that the customer service in Chennai will let me know when the candles are required to be changed.

The water filter has stopped functioning completely from 19th and I have been in touch with their service center more than 6 times and the latest Complaint No.83959459 dt. 19/10/15.

There has been no response from their field staff despite promises from their customer care unit. I have no drinking water in the house and their response is like "fly by night operator".

Now that the offices are closed for 2 days due to Dussera, they have indicated that they will be able to attend the complaint only on 23rd.

I am a user of Aquaguard for the past 15 years at Mumbai and their service at Tamil Nadu is disgusting and what is the man in charge dong sitting at their T, Nagar office in Chennai!

I am contemplating approaching the Customer grievance cell for the shoddy treatment meted out to me.

How can you help me in this regard.

I have purchased a DR.aquaguard magna hd ro+uv water purifier online on 14th june 2015.when the service person installed it, the upper cover was not fitted properly.he said that it is a manufacturing defect and the company will replace it.but till date there is no response from the company.we are using eureka forbes product for the last 15 years.this is not expected from a bigger brand like eureka forbes.

Customer code [protected]--- ANIL N T; Model: CLASSIC cONTRACT RECEIPT NO. 24689805 I have taken an AMC for service with Eureka Forbes for my water purifier, which starts from 31.03.2015 till 29.03.2017. It is almost one month since I have started complaining about the water purifier which has stopped functioning. Everytime i complain they used to tell me that the person will approach u soon. I might have called almost 15 times. Till date is has not been rectified.

Have contacted 4 to 5 times for getting my 1st free servicing done but no respose from the company. It is more than 15 days from my first service req. None of their facilities ie sms req/ call center/ missed call to certain number and they will call you back is effective. Then their call center is giving some contact no of local vendor and asking you to contact him.

I have bought Eureka forbes water purifier in the year 2013. Its almost 2 years now and for last 2 months i am contineously calling the customer care and logging a call to get the servicing done. Everytime i am calling the customer
care person and asking him to visit my home, but not a single day the
person is turning at my home. Also I have register through SMS 4 times
since last 2 months but no one is turning for the servicing.
Worst part is since last one week the machine has stopped dispensing
water and we are forced to dring boiling water daily.
Eureka forbes website display that the moto for eureka forbes is to
provide purifed and safe water and also provide customer service
within 24 hr. But neither of your promise are kept by you people.
Rather you should display on website that the moto for eureka forbes
is just to sell the equipment and then leave it to customer at high
risk of contaminated water.
Also this is not the first time I have been suffering. last yeat also,
I had to call up the customer service center twice to come for the
servicing.
I would rather publically tell people not to buy the Eureka forbes
products since they are not bothered for the customer service.
Its a very pethetic and horrible service being provided by Eureka forbes.

Request you to kindly guide me on the same.

Name: Yogesh Jadhav
Product: Enhance UV water purifier
Invoice No:[protected]
Date of Purchase: 26.05.2013

Regards,
Yogesh

I have bought Dr Aquaguard Magna HD RO+UV on 15th Sep from the sales person. The response was very good by the sales person til the product was sold. After that i am struggling from last one month to get the original bill of the product and also sales person mislead me by selling the product on wrong promise of giving the free gift along with offline order also. Customer Id - [protected] Order No[protected] Sales Person - Sudhir Singh ([protected]) Complaint no[protected] which i logged on 16th October but yet not got any response. My product is also not showing in my profile on Eureka forbes website. I need immediate action on this concern.

I purchased aquaguard geneus water purifier 2 years before.i spent 4800 +rs per year for servicr contract.from last two months my aquaguard doesn't work.i complained many times on toll free number or as well as local service centre but i am highly disappointed even i have renewed my contract nearly two months before.they provide us too worst service.

I bought a Vacuum cleaner a year back and I do use very rare like once in every three month only. A month back the vacuum cleaner part got broken (i.e connector between machine and dust tube) looks very simple problem would be cast like Rs. 100/- to Rs. 200/-. I gone to Customer care service and Service Center located at T-Nager, Chennai. Seems to be head office for chennai. you guys will not believe, what really happen. The situation is...

I bought Eureka and used for 5 months. Later i asked for service and chased a long time to do the service. more than one month no help from the eureka company as well as from service department.After that one technician came and broke one filter and that also not changed till now. Very bad response.i am attaching the image with full details.

I have purchased one 15 liters Aquasure Shakti Water Purifier on[protected] from snapdeal.But the purifier is not working properly. I have already complained the matter through phone no:[protected] and a lady attended the phone and agreed to register my complaint and arrane the service person on[protected].I am sorry to inform you that no action is seen from your replied company.Kindly do the needful.
G.Sasidharan
Pournami, Sree Bhadra Nagar-14
Uliyakovil, Kollam-691019