Eureka Forbes Complaints & Reviews

My self Neeraj Kukreja from Kota Rajasthan. Mr. Bharat Singh so called proprietor of Extra Services Mob. no. [protected] Having eureka Forbes card visited my home and did not change the filter although it was due to be changed. He argued with my wife and left without providing service in the month of July. Since then I have tried many a times to local service centre lady at RAMPURA BAZAR KOTA but it is regretted today that she agreed to the faults of his person and assured me that she will get the service done. But till date i.e. 20th Sept. no one has come and even they are not bothering to attend my calls. I want to complain this in the forum where strict action against the authorised service dealer as well as the responsible person be taken immediately as due to their defaults we are suffering and bound to drink unhygienic water.

I m take a new conection of water purifier of aquaguard...But at the time of installation the conection is loose by the company setup person...And water continuiosly wasted...For against this problem i have a complainent to eureka forbs..17/09/2015..And they have give me complainet no. 83485608...And they told me this problem is solved in 48 hrs...But they not call me and attend this problem after 60 hrs of complaint... And we buy from which representative..That also not intrested in this matter... Representative no...[protected]

I purchased aqausure shakti from Eureka Forbes 7 months back. We want to change the filters . I am calling the customer care department daily at least twice but all they say is sorry for the inconvenience and we will send our technician shortly. However, even after 5 days of registering complaint, no one has come to check the machine...

I have wet and dry vacuum cleaner. Given to Konankonte service center, Bangalore in Aug 1st week. Motor has to be replaced. It is same tune from your guys - Next 2 days it will be ready. Then they hardly pickup the call(both landline and mobile). They have repeated this from day 1. Height of poor service. Before that, I gave it to Jayanagar service center. They took 6 weeks. Initially they replaced with rusted wire from old equipment. When I complained, they took another 2 weeks to replace with new one. You guys are really pathetic in your after sales service. I cannot believe that you take 6 weeks for replacing wire and take forever to replace motor. Do you think people will have spare vacuum cleaner?

This is my 3rd complaint within 15 days of time. Water is not filling properly. Initially it was working fine for first 6 months and after first service we are facing this problem regularly. I am very much annoyed with the service and product quality. I want to replacement or Refund of my money.

Bought Aquaguard - water filter in July'15. When agent delivered, one part (water tray, tray which should be below water tap of filter) was not available. Agent told that within 2 days, he would bring missing part of filter. After a chase of month with agent & his manager, logged service case with Aquaguard . Chasing with their service team also for a month, not getting benefits. Water coming out of tap, getting collected under tap of filter.

On 12/09 I have lodged SMS complaint.Your Mechanic came promptly on14/09 morning.After checking he informed that one item is to be replaced and he will bring it if it is availale in store or other wise after getting the spare he will attend it. As the spare has to come by courier it may take about a day or two. I am sorry to inform you as on date it is not attended.I have contacted customer care also. My service contact no[protected].service contract valid 02/04//15/ to 01/04/17. .

I needed service for the product, but no response from the company. I try to contact them and lodge complaint. But everytime they could not trace my previous complaint. Some times they call back promise service but nothing materialised. City dehradun Regd mobile no [protected]. I could not lodge complaint on their site too. [protected] was a complaint no I received

Hello I have Aquaguard enhance RO machine at my home and I have been facing problems with it for quite a some time now. I have lodged a complaint regarding repair of Aquaguard RO machine on Wednesday 16th September 2015. I have been called your customer care at least five times since 16th Sep to fix my problem. In spite of repeated complaint no service person is attending the complaint without any reason. It is really hard to understand why my complaint has not been addressed. Kindly help me since drinking water is an essential need. Kindly take strict against them and do the needful. Thanks & Regards Nabendu Paul

Bought purifier on 11/09/2015. Installation happened on 14/09/2015 (Monday) after running 5 or 6 hours product not working. I Complained many times to local (Urapakkam/Guduvancery) Branch, but they are not at all considering the complaint. for the 1 week product simply hanging in the wall. hope i have choosed wrong product, 18000 thousand wasted. a dummy box mouted on wall for showcase. Poor poor customer service. Either replace the product or refund the product. Complaint Id from customer care : 92885163

6 months ago a sales man came my home step, and explain about above this product as two way input connection and sold this product (only shown albums) by EMI basis. After one month the product received by courier and known as the information are fully false, immediately i contact customer care but till now no body solve this problems.

Complaint no. [protected], Shahil Agrawal, Allahabad a executive came on 15/9/15 night and told after inspection that adaptor is faulty and to be replaced. Then on next day a person in office is telling that part is not in store so will be replaced in few days I have to ask why they take 4 days to just visit a service request and tell only that part is faulty Why we should pay for AMC and our AMC period should not be increased to that period company delayed repair of the product

I have purchase eureka forbes aquaguard geneus water purifier water have brought it on aug 25 from paytm.com from the days i have purchased i have called costumer care for installation
After so many follow up they have send a guy for installation he is asking for 350 for installation. We will not do any service why did you buy online. If you purchase from us will will give you free service. . . And for free maintenance if you purchase from us.

Please cancelled the order. And buy from us

Is this a fake product?

After some many days i cannot returns products.
10103832

We have aquaguard reviva at our home & we have been facing problems with it. We renewed amc on may 19, 2015 and since that day its not working properly. We are placing complaints over phone. But no one is coming for service on the day given by them.
We also filed a complaint for the same issue on june 7, 2015. We have more details and complaint numbers ; the list goes on still there is no resolution from your end. People in the service center keeps transferring our calls and they put us on hold for hours.
It is really hard to understand why our complaint has not been taken care of. People in your company are so ill mannered mr rajeev from patel nagar branch do not know how to speak to a woman. Mr. Murari technician from the same branch do not come for service. We have also filed complaint in your head office but no one is interested in solving our problems. The senior officials like mr. Ram paswan is not answering our calls and all the other numbers given to us of other senior officials either do not exist or they do not respond to our calls.

This is to notify that we are filing a complaint against your company in consumer court. We have of all the proof, documents and snapshops to do the same.

I had placed an order for Trendy Wet and Dry Vacum Cleaner through Amazon ..Order No.[protected] amounting to Rs. 7, 999.00 which was delivered on April 30.2015. as stated in the owner mannual it was supposed to be a Wet and Dry vacum cleaner..unfortunately there is no accessory for the wet cleaner. and the water is not sucked in and in for more work the water is left in puddles on the floor.On reporting the matter on eureka forbes toll free nu mber a eureka forbes technician visited the house last week and on inspecting the machine he said it was not for wet cleaning and to report the matter to Eureka forbes service center.2nd floor, Shiv Pooja Bhavan, Above Bank of Baroda, City light Surat395007 Phone number [protected] I went personally with my mother and left the machine at the service center.I was called by Mr. Zumeria on the 3.9.2015 to the service center where he rudely said there was noth ing wrong with the machine and he filled a sink and used the suction to draw the water which he thought was extremely clever but not done to vacum clean a house. He was rude and said we could go and complain to anyone we want . It is really surprising that a reputed company like yours is selling vacum cleaners which do not function at all and charge the full amount. Secondly employing people who have no respect for customers to work in the service centre will only degrade the company further You are requested to look into the matter and sort it out immediately or i would be left with no other option but to seek legal and the media aid. Awaiting a positive and a quick response P.S.The machine is still at the service center.

I had purchased eurekaforbes air purifier on 27 august and got delivered on 28 august
Full time machine shows dust level r high its not doing wasre of money
Acc to terms and condition if i buy online and pay them full money online i get 30days refund gurantee after from 2september i m calling them for refund there r not providing any solution i just get reply that we will contact u in 24 hrs but no one replys

I bought a vacuum cleaner (Eureka Forbes EC health pro Vacuum Cleaner with UV sanitizer) on 03/06/2015 from Ice Skating Rink. It stopped working after 45 days of purchase and on informing the company they sent a man after 15 days who checked and said that the VC was beyond repair and they would have to replace it. However, till date (about 25 days from the date the company sent the man) I have not received any phone call from them. When I called Mr.Santanu Das (head CRC, Eureka Forbes, Kolkata), who had sold the item to me, he misbehaved with me and refused to help me in any way. Also, he said that he will not entertain my request to replace the item and that I could do as I liked. I request the Consumer Complaints to look into this matter and take some meaningful action.

I had lodged a complaint regarding repair of Aquaguard which was attended after ten days after escalating the service request at least five times since 11 Aug 15. The machine was finally repaired and an amount of Rs 2050 was paid for changing the PCB. However just after five days the problem cropped up again and since then no service person is attending the complaint on the pretext that the spare part is not available. In spite of lodging fresh complaints repeatedly with call centre there is no response. Pl help us since drinking water is an essential need.

During the 3 rd week of August your collagues visited Electronic City Phase 1 area and provided Free demo for Vacuum Cleaner. I was very much satisfied with the explanation provided by your sfatt and immediately I book the order by paying Rs.1000 as token advance. But due to some personal reason I force to withdraw order and immediately I called up the representative about the same and ask for the refund. He promised to pay on the next day but till now nothing has happened positively. In spite of repeated reminders and numerous calls his response is not satisfactory. Even till now I am having a very good opinion about your company, in future if I opt of any purchase still I will prefer Eureka only instead of going to your competitors like GEMPURE, KENT etc. I am not able to remember your collagues name but his telephone no is [protected]. Even though the amount is small but your company is losing the reputation and good will for doing these kind of activities. I kindly request to take some immediate action to refund the money.

Dear Sir We had registered complaint regarding aquaguard UV+ model. The machine is under warranty. Complaint no. is 83423931. Service Engineer visited on 13.09.2015 for attending the complaint. He removed two part 1. Ultra filter Cartridge and 2. post Silver activated carbon Cartridge citing the reason that these parts are not necessary and company has stopped providing these parts and the problem to the machine was because of these parts. It is a common sense that every part has some particular function and if it is not necessary then why company installed these parts in machine while selling. And since the machine is under warranty if the said part becomes faulty before end of warranty period it should be provides free of cost. But your service engineer chosen simple path to remove the part which is not expected from any reputed company. After arguing with service engineer he has restored these parts. Your service engineer tried to fool us by giving wrong information. Hence you are requested to kindly view this seriously and provide us these faulty parts free of cost since the machine under warranty. Please find attached screenshots for information.