Eureka Forbes Complaints & Reviews

Hi.I had made a service request on 29 th August, 2015 in the name of Mr.Bijay Singh Baid for My vacuum cleaner X Force which is not working.complaint number for the same is [protected].a technician had come once in the next 2 days and said that there is a motor problem and he will revert.but he has not come back and nothing has happened after that. It is now almost a month and inspite of repeated calls and reminders, no response at all. This is pathetic service especially from a reputed company like yours.I had the same issue the last time my vacuum cleaner stopped working.i had to put in consumer complaints only after which the issue was resolved. Also why is it that I am unable to complain online on your website.It says invalid request number.i also wanted to log in a complaint to Ms.Anu Kotian but it doesn't respond. If this is the state of affairs I will definitely not buy any product of yours in future as Iam completely put off and I'm going ahead and putting a complaint on the internet too. Hoping there is a quick positive action from your side Neeru Baid [protected]

Customer ID [protected] : Order No[protected] The equipment arrived on 7 Sep 2015. The same day I contacted customer care for installation. After 4 repeated requests, the service engineer turned up on 15 Sep 2015. He came without pre-filter. The installation of the equipment was completed. I asked the engineer the bring the pre-filter along with the candle. He promised to come next day. He never turned up. I contacted customer care again on 17 Sep 2015 for installation of pre-filter and for testing quality of water. Till date no one has turned up. I have contacted customer twice afterwards. How the equipment is complete without pre-filter? Why the pre-filter was not included in the installation kit? Why the pre-filter was not supplied even after my repeated requests? When I try to fill up the form in their website for installation (for on line purchase), it rejects my customer ID.

I have Aquaguard RO and have also purchased AMC. I made a request for service on August 10th 2015 (service req #[protected]as it was 6 months since last service, but the product was in good working condition. Even though they say that I would receive a all in 24 hours, service guy came only more than a week later. He was unskilled and he removed one filter, damaged the valve, motor and the tank (it started leaking, overflowing and the taste of the water changed to salty). The containers in which we kept water started forming a while scaly layer due to hardness of the water. After complaining, another service guy came and said that all these things need to be replaced. Since then the agency and the service guy never responded to the calls. I keep calling the helpline/managers/agency everyday and they give me new complaint no.s (old ones they close w/o working on them) assure me that complaint has been escalated but no one has visited since. This is pathetic, the company is cheating people and I feel like making a police/court case against them. Even last year after having AMC also they made me pay for the change of filters. I will suggest all my aquaintainces never to go for this company's products.

I have purchased dr aquaguard magna uv from eureka forbes sales man from chembur locality . machine worked for 2-3 days properly, then complaint started-first storage tank was fully, some service person came repaired ... some 4 days machine is not taking water, , i complained sales person, and he said he will replace the machine .. since last 15 days i am continously calling he, , every time he give new excuse and this going on . in a span of one month, machine worked only 10 days, , , ,

I have purchased mentioned below Items Online from Eureka Forbes on 09/09/2015. Details mentioned below Your transaction id is 72251, Payment Gateway- Visa/Mastercard/AMEX-Airpay Your Customer ID is [protected] Your Order ID is [protected] Your order will be delivered to you in 8 working days. Pin code - 400706 Product Code- GWPDEUVWP00000 Product Name- AQUAGUARD ENHANCE UV + UF Quantity- 1 Amount - Rs.12, 999 Transaction Date- 9/9/2015 8:24:22 PM Till date I have not received the ordered Item (AQUAGUARD ENHANCE UV + UF) even after 13 days of Order date. Regards,

Dear Sir, I registered a complaint with Eureka Forbes on September 16, 2015. Complaint number is 83475288. They promised to look into it and take action within 48hrs. Its been more than 6 working days since I registered a complaint and they havent yet responded. I have made calls to their contact centre on Spetemeber 19, 21 (twice) and again today 22 (twice). They say we have forwarded it but work hasnt been done. This is not the first time they have done it. In July, I faced the same problem and that time also they took more than a week to attend it. This issue has resulted us in buying water where as we are paying for their services. Its water problem and they arent even bothered at all about it. Its like paying "hafta". They are just taking our money with no service at all. I would request you to pls look into it and take action against them Thanks,

Complaint ID: 83533773 Mine is AquaGuard RO+UV. 2 days water inlet is totally stopped. So I called customer care around 8.45 AM in the morning. I mentioned particularly that it is emergency since there is not even single glass of water to drink and send the technician ASAP. I called CC again around 5.30 in the evening until then I did not receive any call/feedback from them. Then called them again at 7.45 and got CC manager Mr. Narayanan ([protected]) number from them. Called him and asked abt the status and he gave an irresponsible answer that it is 8 o clock and no techinicians available and I shld have called earlier. While talking he had cut the call abruptly. Then called CC again and got country head Mr. Saravanan ([protected]) number. He also told the same and finally the reply was that they could arrange the technician next day morning only. We are suffering without water for past 2 days and the response is like this. Until we buy the product they are behind us. Once we have bought it, we have to beg them for service issues. Poor performance, irresponsible attitude from customer care representatives and technicians.

I have purchased online Dr.Aquaguard Magna RO+UV from ecommerce website of www.eureka forbes.com, by making full payment of Rs.17490/- thro credit card on 11th Sept 2015 vide Transaction id is [protected], Payment GatewayHDFC, Customer ID is [protected] Order ID is [protected] order will be delivered to you in 8 working days. with great surprise i got the product home delivered at my home address on 14th sept 2015. I have been chasing their online Ecommerce Tel No for Installation of water Purifier. Only Empty promises made, No one is attending my complaint. Also I made a compliant at Local Chennai Customer helpline No on 19th sep.2015, they hv given the complaint No, stating someone will call and attend your installation needs, till now today is 21st sep 2015. No one has come for installation. I am really frustrated and it is causing a metal tension. After paying full money, not get the rightful service from this great company. I have a lot of high regards about their product quality, but the service part during my first experience itself is disgusting. The Product Purchased in my name Viswanathan

Dear Sir/Madam, i have purchased an aquaguard water purifier on sep 11, 2015. first of all i got the wrong product from salesperson. they replaced that after i requested for replacement. and then they didn''t do proper installation. after few days they solved that issue. but still the product is defective. so finally i decided to go AMOUNT REFUND as per their money back guarantee within 30 days policy. but still i haven''t got my money refunded. no response from both customer care and salesperson. please assist me to solve this issue. complaint number is 92862177. thanks

My consumer id is : [protected] Service agent is Sachin Patil This company have never given service of machine without several calls to them. This is big cheater company, cheating with customers by taking AMC and never giving service. Company does not have any mail I'd for service. Given I'd is wrong. I want to take my amc amount back which they have collected in 6 years from me and not given any proper service.

I have recently bought Aqua guard geneus (previous month), The same day water sensor has stop working( water is not storing in Aquaguard tank at all) i had raised complaint with Aquaguard team and they inform that their is problem with PCB and that need to be replace by them but till now no action has been taken. I have raise multiple complaints( 3 times) This product cost 23K but do Aquaguard team take this much time to replace component. More ever i have no updates from Aquaguard team Is this is the service Aqua guard provides to customer after selling their product

My self Neeraj Kukreja from Kota Rajasthan. Mr. Bharat Singh so called proprietor of Extra Services Mob. no. [protected] Having eureka Forbes card visited my home and did not change the filter although it was due to be changed. He argued with my wife and left without providing service in the month of July. Since then I have tried many a times to local service centre lady at RAMPURA BAZAR KOTA but it is regretted today that she agreed to the faults of his person and assured me that she will get the service done. But till date i.e. 20th Sept. no one has come and even they are not bothering to attend my calls. I want to complain this in the forum where strict action against the authorised service dealer as well as the responsible person be taken immediately as due to their defaults we are suffering and bound to drink unhygienic water.

I m take a new conection of water purifier of aquaguard...But at the time of installation the conection is loose by the company setup person...And water continuiosly wasted...For against this problem i have a complainent to eureka forbs..17/09/2015..And they have give me complainet no. 83485608...And they told me this problem is solved in 48 hrs...But they not call me and attend this problem after 60 hrs of complaint... And we buy from which representative..That also not intrested in this matter... Representative no...[protected]

I purchased aqausure shakti from Eureka Forbes 7 months back. We want to change the filters . I am calling the customer care department daily at least twice but all they say is sorry for the inconvenience and we will send our technician shortly. However, even after 5 days of registering complaint, no one has come to check the machine...

I have wet and dry vacuum cleaner. Given to Konankonte service center, Bangalore in Aug 1st week. Motor has to be replaced. It is same tune from your guys - Next 2 days it will be ready. Then they hardly pickup the call(both landline and mobile). They have repeated this from day 1. Height of poor service. Before that, I gave it to Jayanagar service center. They took 6 weeks. Initially they replaced with rusted wire from old equipment. When I complained, they took another 2 weeks to replace with new one. You guys are really pathetic in your after sales service. I cannot believe that you take 6 weeks for replacing wire and take forever to replace motor. Do you think people will have spare vacuum cleaner?

This is my 3rd complaint within 15 days of time. Water is not filling properly. Initially it was working fine for first 6 months and after first service we are facing this problem regularly. I am very much annoyed with the service and product quality. I want to replacement or Refund of my money.

Bought Aquaguard - water filter in July'15. When agent delivered, one part (water tray, tray which should be below water tap of filter) was not available. Agent told that within 2 days, he would bring missing part of filter. After a chase of month with agent & his manager, logged service case with Aquaguard . Chasing with their service team also for a month, not getting benefits. Water coming out of tap, getting collected under tap of filter.

On 12/09 I have lodged SMS complaint.Your Mechanic came promptly on14/09 morning.After checking he informed that one item is to be replaced and he will bring it if it is availale in store or other wise after getting the spare he will attend it. As the spare has to come by courier it may take about a day or two. I am sorry to inform you as on date it is not attended.I have contacted customer care also. My service contact no[protected].service contract valid 02/04//15/ to 01/04/17. .

I needed service for the product, but no response from the company. I try to contact them and lodge complaint. But everytime they could not trace my previous complaint. Some times they call back promise service but nothing materialised. City dehradun Regd mobile no [protected]. I could not lodge complaint on their site too. [protected] was a complaint no I received

Hello I have Aquaguard enhance RO machine at my home and I have been facing problems with it for quite a some time now. I have lodged a complaint regarding repair of Aquaguard RO machine on Wednesday 16th September 2015. I have been called your customer care at least five times since 16th Sep to fix my problem. In spite of repeated complaint no service person is attending the complaint without any reason. It is really hard to understand why my complaint has not been addressed. Kindly help me since drinking water is an essential need. Kindly take strict against them and do the needful. Thanks & Regards Nabendu Paul