Eureka Forbes Complaints & Reviews

I reside near Mettupalayam (Tamil Nadu). My address D/7, Siunnyvale Enclave,
Kumaran Kundru Village, Mettupalayam/Annur Road, Dist. Coimbatore, 641697.
The service light in the water filter was flickering. Therefore their engineer visited my residence on 9th October, 2015 and stated that the flickering of service light is due to the fact that the water filter has the capacity to purify 6000 litres and thereafter the candles inside are required to be changed. He indicated that the customer service in Chennai will let me know when the candles are required to be changed.

The water filter has stopped functioning completely from 19th and I have been in touch with their service center more than 6 times and the latest Complaint No.83959459 dt. 19/10/15.

There has been no response from their field staff despite promises from their customer care unit. I have no drinking water in the house and their response is like "fly by night operator".

Now that the offices are closed for 2 days due to Dussera, they have indicated that they will be able to attend the complaint only on 23rd.

I am a user of Aquaguard for the past 15 years at Mumbai and their service at Tamil Nadu is disgusting and what is the man in charge dong sitting at their T, Nagar office in Chennai!

I am contemplating approaching the Customer grievance cell for the shoddy treatment meted out to me.

How can you help me in this regard.

I have purchased a DR.aquaguard magna hd ro+uv water purifier online on 14th june 2015.when the service person installed it, the upper cover was not fitted properly.he said that it is a manufacturing defect and the company will replace it.but till date there is no response from the company.we are using eureka forbes product for the last 15 years.this is not expected from a bigger brand like eureka forbes.

Customer code [protected]--- ANIL N T; Model: CLASSIC cONTRACT RECEIPT NO. 24689805 I have taken an AMC for service with Eureka Forbes for my water purifier, which starts from 31.03.2015 till 29.03.2017. It is almost one month since I have started complaining about the water purifier which has stopped functioning. Everytime i complain they used to tell me that the person will approach u soon. I might have called almost 15 times. Till date is has not been rectified.

Have contacted 4 to 5 times for getting my 1st free servicing done but no respose from the company. It is more than 15 days from my first service req. None of their facilities ie sms req/ call center/ missed call to certain number and they will call you back is effective. Then their call center is giving some contact no of local vendor and asking you to contact him.

I have bought Eureka forbes water purifier in the year 2013. Its almost 2 years now and for last 2 months i am contineously calling the customer care and logging a call to get the servicing done. Everytime i am calling the customer
care person and asking him to visit my home, but not a single day the
person is turning at my home. Also I have register through SMS 4 times
since last 2 months but no one is turning for the servicing.
Worst part is since last one week the machine has stopped dispensing
water and we are forced to dring boiling water daily.
Eureka forbes website display that the moto for eureka forbes is to
provide purifed and safe water and also provide customer service
within 24 hr. But neither of your promise are kept by you people.
Rather you should display on website that the moto for eureka forbes
is just to sell the equipment and then leave it to customer at high
risk of contaminated water.
Also this is not the first time I have been suffering. last yeat also,
I had to call up the customer service center twice to come for the
servicing.
I would rather publically tell people not to buy the Eureka forbes
products since they are not bothered for the customer service.
Its a very pethetic and horrible service being provided by Eureka forbes.

Request you to kindly guide me on the same.

Name: Yogesh Jadhav
Product: Enhance UV water purifier
Invoice No:[protected]
Date of Purchase: 26.05.2013

Regards,
Yogesh

I have bought Dr Aquaguard Magna HD RO+UV on 15th Sep from the sales person. The response was very good by the sales person til the product was sold. After that i am struggling from last one month to get the original bill of the product and also sales person mislead me by selling the product on wrong promise of giving the free gift along with offline order also. Customer Id - [protected] Order No[protected] Sales Person - Sudhir Singh ([protected]) Complaint no[protected] which i logged on 16th October but yet not got any response. My product is also not showing in my profile on Eureka forbes website. I need immediate action on this concern.

I purchased aquaguard geneus water purifier 2 years before.i spent 4800 +rs per year for servicr contract.from last two months my aquaguard doesn't work.i complained many times on toll free number or as well as local service centre but i am highly disappointed even i have renewed my contract nearly two months before.they provide us too worst service.

I bought Eureka and used for 5 months. Later i asked for service and chased a long time to do the service. more than one month no help from the eureka company as well as from service department.After that one technician came and broke one filter and that also not changed till now. Very bad response.i am attaching the image with full details.

I have purchased one 15 liters Aquasure Shakti Water Purifier on[protected] from snapdeal.But the purifier is not working properly. I have already complained the matter through phone no:[protected] and a lady attended the phone and agreed to register my complaint and arrane the service person on[protected].I am sorry to inform you that no action is seen from your replied company.Kindly do the needful.
G.Sasidharan
Pournami, Sree Bhadra Nagar-14
Uliyakovil, Kollam-691019

Sir i purchased Eureka Forbs Elegent RO at 9 oct 2015 and i requested for installation on same date. so request no[protected] but no any serviceman came to my home only a call came that no. is [protected]. he said this RO does not work in delhi area for water supply then i requested for repacement but no any process is going on my complain.

Respected Sir/Madam, I had purchased one of your products [Aquagaurd water purifier] in the month of May for my home. Installation details: [protected] T V Pushpavally PK House, Neruvampram Chengal, PO Payangadi. Kannur, Kerala – 670303. Only after our repeated reminders a person came to install it. We had noticed that the water quality from the purifier was very poor since the beginning itself…. Complaint date Complaint Number 27/07/[protected] 01/08/[protected] 13/09/[protected] No one paid any heed to the frequent requests which were made to the customer care. A person had come to check it …he said that this machine was not applicable for the type of water we had. But the person who had installed it didn’t say anything like that, he didn’t even check the water before fitting the purifier. They say we’ll have to fit an extra machine to the purifier to get clearer water. But my doubt is that would the machine be able hold the capacity with an extra fitting? What if the water is still impure? They have no answers to these questions…. My only request is that I would like to change the product and would like to install the upgraded model and are ready to pay the extra amount required for it. I myself & my relatives are using your water purifier for last 9-10 years and are completely satisfied by it. That’s why I suggested the same to my parent’s home & it turned out to be a headache for me. You can check my details in your records. Vinod TV [protected]. B-5, Khadeeja Apts, calicut Road, Manjeri – 676121. (Earlier address was Vaishakh, thekkenada, Kottayam.) My brother Manoj TV ([protected]), in-laws ([protected], Sathyanathan EG) are using your machines just because I suggested the same. I DONOT WANT TO INSTALL THE MACHINE WITH AN EXTRA FITTING……BUT AM READY TO HAVE AN UPGRADED VERSION….AND READY TO PAY THE EXTRA AMOUNT… I hope you will look into this matter seriously.. Regards, Vinod TV [protected]. [protected].

I have purchased AQUAGUARD MAGNA product Online in March 2015 and was promised free Go Personal Purifier It’s been 7+ months now and even after numerous follow-up neither product has been delivered or received any revert from customer care

I have booked one aqua guard classic model online on 10.10.2015 and customer id is [protected]. Consignment was dispatched to gati by you and your verification mailed was came on 13.10.2015. and GATI vide AWB:[protected] is consisment docket number. Several many telephonic conversation with your executives and gati executives. Many wrong round information is being given by you and gati. I just want to know what is the reason ? Why gati executive Mr. Akshay is telling that no service is available at my home town (392001)? Why courier is redirected to another location ? i am not satisfied what explanation given by you and by gati executive ? also some wrong information is giving that misplace of orders, wrong orders and no services available at my place. I am not satisfied by your services please solve the problem on priority basis or else cancel the order and refund the money now . attached shipment details for your reference. waiting for your reply on urgent basis.

My customer id is [protected]. i bought the magna aqua guard in feb-march. and am not at all satisfied with the product. within one month of purchase the product broke down and we had to call the service center. their response was very bad. and though the product we purchased was RO qualified, there was no RO filter in the machine. after this episode we had several issues with the product and have called the service center around 25-30 times which always resulted in another disappointment and another call to the service center. we have paid 17k for the product and hope to get reimbursed as the product is hopeless and so is the company.

I have taken Aququard universal product through online on 5th Oct and paid the total amount of Rs14990. But still i did not reacived the product which is very pathetic and unbearable. During the the call your customer guys told me it will be reach and installed in max 7 days but still not got installed 17th oct, And i call to customer people also on [protected] at leat 10 to 15 times they are not responding. So please refund my amount i will take the product from other company. customer ID:[protected] Name: Suraj Singh Transcation refernce number: transaction reference no. is 123094

Hello, I have been using the Integra7 from more than 10 years and also have been a regular AMC taker which eureka forbes has tie up with one of the WORST and HOPELESS maintenance agent called Pawan enterprises. My contract Receipt No. is 22476325 and its in the name of Johnson. I have been having the below issues after paying a huge sum as AMC. 1.) Pawan enterprise never respond to calls. 2.)When we took the AMC on Aug 14, they said they will do a check up of 4 times in a year, and they post taking AMC they come back saying it would be 3 times a year(Is this the type of service which Eureka forbes give their customers??) 3.) The best part is even after repeated calls or reminders to the Pawan enterprises, they have come only twice for the last AMC taken. Am I paying a huge sum as AMC to get useless and hopeless service ? 4.)Will Eureka take responsibility to do the AMC, which I have lost ? The money I lost when committed for 4 AMC schedule per year and only 2 has happened? 5.)Now they call saying taking an AMC, why on earth will I spend money to get an AMC done for such hopeless service.. I would really need a justification at the earliest for the above points, else I will have to take it up further ahead ! Eurekaforbes is an excellent quality product maker, but the service agents they have chosen is indeed making them go down in the market and to my surpise I see NO action taken to have it rectified. Affectionate Regards Jackson Johnson [protected]

Day before yesterday we made our water purifier service customer I D [protected] after that no improvement in performance still bad we were struggle to get a pot of water in 45 minutes, also the service people entrusted to fix one more filter . we are getting annual service contract and always renewed Regards, K.Rajsekar cell No [protected]

I had purchased Aquaguard genius which is supposed to be electronically controlled water purifier at highest end. The purifier has blockage and the technician states to buy a external filter (machine is 5 months old). I stay in chennai and my water source is metro water, if highest end machine does not work for a common water source I don't understand what Aquaguard is designing machines for. I had raised a complaint asking their product team to give a written response stating even for a common water source machine requires external water source and I am yet to get a answer. Machine is in warranty, just 5 months old and within a week of servicing has same problem of blockage again. Please refer company site on genius model they claim it indicates need for service electronically, it automatically Cleans itself and actual experience is following. I am not sure how to get redressal as the customer service team shares details of service head for chennai Suseedharan and he does not pick calls. Can I be guided to seek compensation from Eurekha forbes

Our society / builder installed new Aquaguard RO to our flats and they are of very poor quality when I compared them with the Kent RO I was using earlier. Anyways the tap of RO started leaking just after the 2 month of installation . I called customer care number for delhi NCR[protected]which I got after calling 3-4 different numbers) but they dont know how to register a complaint . After explaining a lot they finally registered the complaint but refused to provide the service / complaint number, they told me that u will receive that via SMS but again no SMS so I emailed at [protected]@rocareindia.com to get the service number with all my details .Again no response and no one contacted me for service even after 3 days of my complaint and they promised that there engineer will call we within 24 hours, I am completely dissapointed by this behaviour, l request all not to buy this cheap RO from eureka forbs, always go for Kent RO. Regards, Tushar Agrawal [protected]

I purchased Aquagaurd RO UV TDS water purifier on 05/07/2015. From Reliance Digital Outlet In Ambience Mall Vasant Kunj. Product was installed on 9 or 10th date of the month. On the Boucher it was mentioned that it has storage capacity of 8 ltrs.However it was 7 . Reliance told me it is mistake in printing. In the first month I registered the complaint that product has problem. Since then I am in trouble. TDS level in the product is 100 right now when the Input level of TDS is 520. However the product promises 90% reduction in TDS level. I am being harassed by Aquagaurd and Reliance now as they are ready to replace the product with new one. But will not take the responsibility if the same problem persists. My point is that when the same product was a total waste in 2 months then what would if the problem again starts after replacing. All the engineers from Reliance and Eureka Forbes who came to check the product told me that you should have purchased another product as this is not effective in TDS control. Please help me