Eureka Forbes Complaints & Reviews

I am Hitesh Talukdar from Garia, South Kolkata. I have purchased an Aquaguard Enhance UV+UF water purifier from M/s Khosla Electronics Pvt Ltd., Garia, Kolkata (WB) on 14-Sep-2015 and subsequently delivered on 16-Sep-2015. Due to the bad taste since early days we use to avoid the Kolkata Municipal Corporation’s supplied water in our apartment and we started purchasing packaged drinking water. But recently we made our mind to buy a good quality water purifier so that we need not to purchase packaged drinking water further. So we approached the nearby M/s Khosla Electronics in our locality and we made our mind to purchase only a product of Eureka Forbes brand. Since childhood days we believed that Aquaguard is the only machine that gives pure drinking water and we all had earlier used an Aquaguard before. At Khoshla Electronics we were made convinced that the above machine will suffice our need for pure drinking water and we readily bought it on finance from M/s Capital First at a price of Rs 11800/=(excluding interest and processing fees). The machine along with Ironil pre-filter was installed by Eureka Forbes technician on 17-Sep-2015 (evening). I had earlier requested the technician over phone to bring some gadgets so as to check the quality of the purified water as compared with the raw supplied water. Accordingly after installation the technician shown us some parameter called as TDS; the purified water showed a TDS level of 125 when the raw was 625 TDS value. The technician also told us that the TDS level may further get lowered when we use the machine for some time. In this way we were convinced that we had chosen a right product. However within a week we found that we both developed serious digestion problem and bad stomach. When consulted by Physician we realized that we are drinking improper water with high levels of some chemical elements which are dissolved in the purified water. As we never compromised with the drinking water we got socked and readily approached M/s Khosla Electronics for the appropriate remedy on 02-Oct-2015. M/s Khosla Electronics took a stock of the problem and lodged a complaint with you i.e., M/s Eureka Forbes Ltd. A technician from your end visited our place on the very next day i.e., 03-Oct-2015. On observation of the machine the technician stated that we may have procured an inappropriate machine for our water condition. He also clarified that only RO system can solve our problem as we have high level of TDS in the supplied water (i.e., from Kolkata Municipal Corporation). Now we have started procuring packaged drinking water at the rate of Rs 70/= per 20 litre jar from the market like before as we are going through continuous indigestion and stomach problem. In this way we are realizing that we have been highly misguided and invested a lot for nothing but a show piece in our kitchen. In view of the above scenario I request you to consider the case and provide me a wise solution so that the trust of generations is not get eroded. Your sincere and early action in this regard is highly solicited. Hitesh Talukdar Mobile: [protected] / [protected]

Im John from Chennai We bought new machine August 2015 the machine name is Dr. Aquaguard Water Purifiers Magna HD RO+UV it dint even work for a week and we felt the water is not good we called few times to the sales person and the person who installed the Machine both gave lame excuses to come to our house to check teh quality of water and we called one of my friend and request to check the water quality. shockingly he told us the input and output are same and we have been drinking dirty water which was later found the throat issues with my parents were due to this. After that we started calling the sales person and he told us to call customer service. Here comes the worst Customer Support experience ever.. everyday we called and the representative ask for complete story and they promise to send technician by today nobody turned up and I had complained each and every day to finally i spoke to senior technician and he told me that he will arrange Almost a month the technician arrived and he tested and told us this Machine is not suitable for this water and dint even tell his name to my mom and just told her that i will send report to change machine. Now more than 2 months i called call center and i was told that request raised to replace the machine I asked them back will it be new machine or different model the answer is we don't know and we sent request to another team and its pending for approval. so i waited until today 6 Oct 2015 and still same answer I told them that I don't need your service and I need my money back so the senior person raised a request 93039025 and gave me reference number. I'm not sure how many day or months its gonna take. please take action and let know how to proceed. Thanks

I brought a AquaSure Water Purifier and condition is that after 145ltr. water purifying it has required a new kit for water purifying. so I called their service helpline no.[protected] and they give me a complain no, which is 82439141 but I am not get any services from Eureka Forbes end.I am calling several times every times they give me a complain no. and told me that you will got service with in 2 to 3 days.But I am not got any services till now .I am fully disappointed.

I, utpal samanta purchased a aqua-guard neo model :AG Neo on 06/11/2014 but till now no cash memo hasbeen sent nor any servicing has given by your side. css name: Niladri Adhikary code no :9078258 pls do the needfull as early as possible.

Sir, I have a Eureka Forbes make water purifier COMPACT model, which is under AMC with M/s Shripati Services, Bilaspur w.e.f. 23.10.2013 to 22.10.2015 vide SAP No. [protected]. On 26.10.2013, the representative of the service centre told me to provide a SOFTENER to prevent out coming of calcium from the purified water. Accordingly, they provided the same in lieu of Rs. 2200/- on date 26.10.2013. In spite of providing the SOFTENER, calcium / white spot found in the water stored in glass / container. I had repeatedly told the same problem to the Mechanic attended besides informing telephonically to Sri Shripati, owner of the service centre. Sometimes I had also written the complaint in the papers got signed by me by the Mechanic during servicing in my residence. But unfortunately, the complaint continues till date. Again on date (05.10.2015) I ranged Sri Shripati Vishnu Muni on Mob.No. [protected] who advised me to lodge complaint on their Kolkata office over No. [protected]. Accordingly, I lodged a complaint bearing No. 83783817 after conversation with Sukanya who attended the phone call. I want remedy / solution so that I can get purifier water without calcium or get back the money. Thank you, DC Mandal Mob. No. [protected] Add: Rly.Qtr.No. Type-IVB 1/1, Bunglow Yard, Rly.Officers' Colony, Bilaspur (C.G.)-495004 Date: 05.10.2015

I have purchased one Aquaguard water purifier on 1st oct 2014.I contacted repeatedly to your customer care centre for free service.Which is as per contact.They never turned up to do the free service. You may do the needfull in this matter.

Sir, I have Aquaguard Verve water Purifier at my home in Mumbai. For it I have paid AMC charges for two years service contract to Eureka Forbes. Service contract ends on 19th August 2016. It is more than a year since Eureka Forbes changed Carbon and filter in machine. So I have been calling them on their customer care number[protected] for last one month, but no one has come for servicing and Carbon filter change yet. Last I called on customer care number[protected] on 25th Sept. They gave me Service Request no. 83606047 and informed technician will come in 48 hours for servicing and Carbon filter change. 10 days have passed after that but no one has come from Eureca Forbes for carbon and filter change. My customer code is [protected]. It is very disappointing and frustrating that Eureka Forbes is not providing service evenafter taking money for AMC in advance Sir, please see that Eureka Forbes replaces carbon and filter of my Aquaguard Verve water Purifier and does servicing of it AEAP. Thank You. Hiren Shah Mobile # [protected]

The Eureka Forbes Integra-7 that we have in Bangalore, has a 2 year pre-paid AMC. a little over 3 weeks ago the speed of filtering reduced progressively and fully stopped 0n 20th Sept. 2015. We finally managed to file a telephonic complaint and obtained Complaint No. 83628122 on 26 Sept, 2015 and we were assured that the problem would be attended to within 24 hours. However despite repeated reminders everyday, we have only received assurance that help was on the way but no one turned up to restore the product to a working condition.
Being totally frustrated by this callous attitude, I filed a complaint on their Edureka Forbes Website on 30.09.15 at 9:40 pm that was submitted as follows:-

Name: Lubna C. Bhatt
email: [protected]@elsonic.com
Telephone +[protected]

"Despite filing a complaint on the phone on 26 Sept, 2015 regarding my Water Filter (Customer Code:[protected]) and obtaining complaint No.83628122, your staff fail to turn up . Reminders on 29th and 30th of Sept. have also brought no result. We have had the problem of trickling water from the filter for 3 weeks that progressively worsened. Despite buying such an expensive Water Filter and obtaining AMC's from your company, your people are totally unconcerned. We have been forced to buy expensive bottles of water from outside. This is certainly not expected from your company which stresses so much on service. I believe this represents total deficiency of service by your organisation.

Can you please help.

Regards,

Lubna C. Bhatt
+91 [protected]

Got a call frm sec 3 rohini..lady named kumud or komal said servicing is free bt nt informd abt filtrs wil be chargeable..wen i said her why she didnt inform my mom, she shouted on me n said y the hel i bought eureka forbes thn..ths s wat ur customer satisfaction is? I made mistak dat i bought it..i[censored] guys rely beliv in cust satsfaction thn take action against the centr although i go in print media n social sites nt to buy ur ro..pathetic service..take action else des service centr wil ruin ur image..

We are facing severe discomfort with the product and the service team of Eureka forbes. We have raised a complaint for close to a week now and have ended up speaking to the customer help team over five times, between 23rd September to 04th October, but haven't received a closure to our complaint yet. I am compelled to point out the utmost unprofessional approach rendered by the service team. On every complaint call our complaint no. is cited and we are promised of a service executive who would get in touch within 24 hours, but that hasn't happened so far. Our complaint no. is[protected] raised against our product model -Aqua Sure Storage Water Purifier. We have mailed the customer care team separately offering our grievances and contact details. Awaiting a resolve to our problem.

I had lodged a complaint regarding d servicing of my aqua guard on 23 rd September 2015. The company sent an agent the very next. He did the servicing and told to check. But as there was no water supply i could not check the same. Later that, after i got water supply, i checked the machine. To my surprise the jar was completely broken. This wasnt the scenario before he came. He was fidgeting with the jar. But i thought it was routine. And later i find this. I immediately called the customer service and told them to arrange for an agent as my aqua guard is not operating. Till date (5th October 2015) they have not sent any one. I called up several times. Every time i was told that the agent would come by the next day. But no one turned up. Now I am fed up of this kind of behaviour.

I would like to highlight a case of forgery happened with me in the name of Eureka Forbes Routine Service Checkup that was conducted by one person named Sandeep (Mahakali Andheri East) on Sunday 20th September 2015 He visited my home stating that it is a routine service checkup & will tell you if your Aquaguard is working properly or not. Though My Aquaguard was running perfectly fine we allowed him since its rainy days so better be sure He opened the system & cleaned the filter then cut some wires from the circuit board & couldn't re-fix the system back & left stating that its his fault & he will bring a new circuit board to replace. I didn't trusted him so i called Mr. Ajay Yadav ([protected]) from whom i bought this machine in September 2013 & made the technician speak to Mr. Ajay. Mr. Ajay convinced me that he will return back after attending to one more call from RAJ paradise in our area & also take his mobile number for your perusal Since then i am being chasing the technician his number ([protected]) is switched off & Mr. Ajay Yadav routed me to Mr.Krishna Yadav ([protected]) owner of some private service agency. Following which both are claiming that they dont know this person & you now have to log a service complaint & pay to resolve it. I would like to make people aware about a nexus of people from common native one employed with Eureka forbes & Other have service agency(Yadav Surnames all belonging from UP) who try to sell their AMC contract through their service agency by performing such activities Today I received a call from that service person who told me that his agency has removed him from job & now he is catching train for his native which is U.P again common to the people mentioned above & u get ur Aquaguard repaired by paying money now Regards Sagar Singh 304 Shree Shakti Apartment, Marol Military Road, Andheri East, Mumbai 400059 [protected]

This grievance is regarding service contract # 24538113 dated 27/12 /2014 valid till 26/12/2016 made by my son with EUREKA FORBES for servicing RO, their Product / model AG pro plus RO. A sum of rupees7430/+ was paid for the said contract. However company is not honouring the contract. I donot know whom to report/ approach. Will some one please help & forward it to concerning person. [My son has been deputed to a place outside India by his employer multinational co. and I, a person of 72 years, have to encounter vagaries of Indian branch of this co & its service wing.] The RO stopped working. A complaint # 83627181 was given by helpline. One Mr. Anil came. Inspected RO & gave his phone # viz. [protected]. Said pump has stopped working. Will be replaced. As there is a 2 years contract, replacement will be done without incurring any extra expenditure. What remains to be seen is; when that will be done. I think more than a week has already passed. Today, 3/10/15, when I called him he told me, that he has not yet received the pump. He may get that in a week’s time. This is how matter stands. This is the state of affair in Bangaluru. I shudder to think what may be the situation in smaller places. Earlier also, in middle of May this year the RO started leaking. In resonse to my complaint a person came in last week of May, did some thing, took my signature that he has attended & rectified the fault. Asked us to use RO after 2 hours and went back. To our horror we found, later that day, that fault/leakage persists. I again reported this, to their helpline. Comlaint # was given but no one came. This chain of making comlaint, receiving comlaint numbers went on throughout June, I think 6 or sevsn times. In last week of of June I specifically informed them that we will be going out for 2 months on July 1st. Therefore RO should be set right before that day. Inspite of repeated assurances no one came to do the needful. This leads me to think that, some o[censored]s and not all, are what we are.

This grievance is regarding service contract # 24538113 dated 27/12 /2014 valid till 26/12/2016 made by my son with EUREKA FORBES for servicing RO, their Product / model AG pro plus RO. A sum of rupees7430/+ was paid for the said contract. However company is not honouring the contract. I donot know whom to report/ approach. Will some one please help & forward it to concerning person. [My son has been deputed to a place outside India by his employer multinational co. and I, a person of 72 years, have to encounter vagaries of Indian branch of this co & its service wing.] The RO stopped working. A complaint # 83627181 was given by helpline. One Mr. Anil came. Inspected RO & gave his phone # viz. [protected]. Said pump has stopped working. Will be replaced. As there is a 2 years contract, replacement will be done without incurring any extra expenditure. What remains to be seen is; when that will be done. I think more than a week has already passed. Today, 3/10/25, when I called him he told me, that he has not yet received the pump. He may get that in a week’s time. This is how matter stands. This is the state of affair in Bangaluru. I shudder to think what may be the situation in smaller places. Earlier also, in middle of May this year the RO started leaking. In resonse to my complaint a person came in last week of May, did some thing, took my signature that he has attended & rectified the fault. Asked us to use RO after 2 hours and went back. To our horror we found, later that day, that fault/leakage persists. I again reported this, to their helpline. Comlaint # was given but no one came. This chain of making comlaint, receiving comlaint numbers went on throughout June, I think 6 or sevsn times. In last week of of June I specifically informed them that we will be going out for 2 months on July 1st. Therefore RO should be set right before that day. Inspite of repeated assurances no one came to do the needful. This leads me to think that, some o[censored]s and not all, are what we are.

Customer code [protected] we take a amc dated 6- 9-2014 for two years for amc our classic aquagaurdvidereciept dated[protected] receipt no.10 Rs 2600 for two years service but company not provide proper service please take matter our address hit lal mdh 5/18 sector h jankipuram lucknow mobile no [protected]

I am a regular customer of Eureka Forbes since approx. 15 years and I regularly purchase AMC for my water purfer. Currently my Contract No is[protected] dated 11/10/2013 for the period 11/10/2013 to 10/10/2015. My registered mobile no. is [protected] in the name of RAJEEV NARULA R/O 94, CHURCH STREET, MEERUT CANTT- PIN 250001. earlier we use to get the service from the Surya Nagar service centre but since more than 1 year that service centre stoppped providing us service saying that our area does not comes under their territory. After long trouble and lot many problems we came to know that now Shilpi Enterprises would be providing us services but to our shock and surprise that service centre is very very poor in providing service. They take 7 days to respond to the complaint. Since 29/9/2015 we have registered a complaint and they are not providing us any complaint no. but just giving us fake promises that the complaint shall be resolved within an hour or so. After calling them so many times and not getting any response I am writing this mail to the company so that their deaf ears could listen to the misery of their esteemed clients. today i.e. 02/10/2015 I got the complaint registered online bearing the complaint no. 83745160. I would have to take this matter to the Hon'ble Consumer Disputes Forum, Meerut as this is not the fate of the customer who has spent the hardearned money to get the services from the " EUREKA FORBES " Company which claims big words and assurances regarding the services. Moreover it is my humble request to the company that they look into the matter seriously that they should provide the service centre to the persons who are able to provide the services efficiently and they are polite with the customers not like " SHILPI ENTERPRISES "

Registered complaint ref no. 83691109 Dt of complaint 27 sep Was confirmed will be attended in 24h Till DT ie 96 H passes bit complaint not attended One Mr Parameshwar Patil tele no. [protected] rang to confirm arr of tech on 01 Oct bit no one turned up... No concern for speed of attending to complaint s besides time of customers is at mo respect...

Dear CEO, This our third water purifier we have purchased from your company, 1st was a simple purifier 2nd was Aqua Flow 3rd your top of the line product GENEUS WP purchased on 22nd Oct'2014. First I would like to bring to your notice that your company is giving franchise for providing services and I think you don't keep track of them. They just come to us when AMC is due and do not come during the year to provide the service. Your franchise Mr.D.N.Singh came to visit me twice during 2014 when I complained about improper services given to us for our Aqua Flow model. He told me it's not a good model and company has already discontinued it due to which they were unable to give the services.He told me to buy a RO but of some other company for which he is marketing and said Eureka Forbes is just charging for the name and their is no good quality anymore. To which I felt something fishy and told him to go. After that I sent a direct enquiry through web site and your marketing executive Mr.Bhupendra Parasar (Mobile no.[protected]) contacted me and assured me that Eureka has discontinued all franchises and have started providing services themselves. He suggested me for GENEUS model and I also liked the product and paid Rs.22, 990/- (customer Id [protected]) in which he told me that we would be given additional AMC for 1+1 year which will be up to 21st Oct' 2016.. During the last full year I kept calling Mr.Bhupendra Parasar to send me the bill. He kept telling that they have sent the bill and if I have not received it he will send it again. I think I must have called him up not less that 30 times. Once he told me to come down to your office at Sapphire House, A.B.Road, Indore and give him a call and he would send the bill in the parking only. I agreed for the same and as I reached in the parking lot and called him up he said there is a problem with the computer and he himself will come to my place and deliver the bill but until today I have not received the bill. Almost one year has passed not a single person from your company called us up or came for any kind of service I also didn't call up because I was told by Mr. Bhupendra that this Geneus model is very smart and it would give us a alarm if service required. Yesterday 30th Sep'2015 morning a person from your office came to my home saying that today we have received your details and have come for the service / AMC renewal. He said there is a chip inside this model which needs to be replaced every year and I should have been given at least three services last year. He also asked me pay Rs.4000+ some amount for the AMC for which I called up Mr.Bhupendra Parasar they both had a conversation for about half an our argued with each other. In the end service engineer went back doing nothing and told me that he would come today and do the service. Mr.Bhupendra told me that he would talk to his senior Mr.Lokesh Mudgil Mobile no [protected] and will arrange for the services free of cost and straight away refused that he had not made any such commitment for 1 year extended amc. I told him I have this thing in writing from him to which he said let first arrange for the service tomorrow then we will discuss about this. I also reminded him about the bill he told me send him a email id and he would send the bill in 1 hour. Today 1st Oct'2015 Mr.Bhupendra is not answering my calls. I have not received the bill. Services engineer for your franchise Mr.D.N.Singhs office also did not come. Now please tell me what should I do go to polices station / consumer forum or call Mr.Shaporji Palonji. Regards, Rupesh Gidwani [protected]

Dear CEO, This our third water purifier we have purchased from your company, 1st was a simple purifier 2nd was Aqua Flow 3rd your top of the line product GENEUS WP purchased on 22nd Oct'2014. First I would like to bring to your notice that your company is giving franchise for providing services and I think you don't keep track of them. They just come to us when AMC is due and do not come during the year to provide the service. Your franchise Mr.D.N.Singh came to visit me twice during 2014 when I complained about improper services given to us for our Aqua Flow model. He told me it's not a good model and company has already discontinued it due to which they were unable to give the services.He told me to buy a RO but of some other company for which he is marketing and said Eureka Forbes is just charging for the name and their is no good quality anymore. To which I felt something fishy and told him to go. After that I sent a direct enquiry through web site and your marketing executive Mr.Bhupendra Parasar (Mobile no.[protected]) contacted me and assured me that Eureka has discontinued all franchises and have started providing services themselves. He suggested me for GENEUS model and I also liked the product and paid Rs.22, 990/- (customer Id [protected]) in which he told me that we would be given additional AMC for 1+1 year which will be up to 21st Oct' 2016.. During the last full year I kept calling Mr.Bhupendra Parasar to send me the bill. He kept telling that they have sent the bill and if I have not received it he will send it again. I think I must have called him up not less that 30 times. Once he told me to come down to your office at Sapphire House, A.B.Road, Indore and give him a call and he would send the bill in the parking only. I agreed for the same and as I reached in the parking lot and called him up he said there is a problem with the computer and he himself will come to my place and deliver the bill but until today I have not received the bill. Almost one year has passed not a single person from your company called us up or came for any kind of service I also didn't call up because I was told by Mr. Bhupendra that this Geneus model is very smart and it would give us a alarm if service required. Yesterday 30th Sep'2015 morning a person from your office came to my home saying that today we have received your details and have come for the service / AMC renewal. He said there is a chip inside this model which needs to be replaced every year and I should have been given at least three services last year. He also asked me pay Rs.4000+ some amount for the AMC for which I called up Mr.Bhupendra Parasar they both had a conversation for about half an our argued with each other. In the end service engineer went back doing nothing and told me that he would come today and do the service. Mr.Bhupendra told me that he would talk to his senior Mr.Lokesh Mudgil Mobile no [protected] and will arrange for the services free of cost and straight away refused that he had not made any such commitment for 1 year extended amc. I told him I have this thing in writing from him to which he said let first arrange for the service tomorrow then we will discuss about this. I also reminded him about the bill he told me send him a email id and he would send the bill in 1 hour. Today 1st Oct'2015 Mr.Bhupendra is not answering my calls. I have not received the bill. Services engineer for your franchise Mr.D.N.Singhs office also did not come. Now please tell me what should I do go to polices station / consumer forum or call Mr.Shaporji Palonji. Regards, Rupesh Gidwani [protected] Attached copy of the service card of your engineer Signed copy of delivery note by Mr.Bhupendra

I have raise Service Request No 83231677 on 31st Aug 2015 for servicing the product which is under warranty. The request is still open and every time I call in service no [protected] I get false commitment that engineer will visit asap. Its more than 2 months now and with same status. Request body don't go for Eureka Forbes product. As company don't bother to look into 2 months long pending request. Don't wast your money by investing in Eureka Forbes product. This personal experience which I am sharing. Think 2 months is not small time. I am writing this after losing all my patience.