Eureka Forbes Complaints & Reviews

Sir, I have Aquaguard Verve water Purifier at my home in Mumbai. For it I have paid AMC charges for two years service contract to Eureka Forbes. Service contract ends on 19th August 2016. It is more than a year since Eureka Forbes changed Carbon and filter in machine. So I have been calling them on their customer care number[protected] for last one month, but no one has come for servicing and Carbon filter change yet. Last I called on customer care number[protected] on 25th Sept. They gave me Service Request no. 83606047 and informed technician will come in 48 hours for servicing and Carbon filter change. 10 days have passed after that but no one has come from Eureca Forbes for carbon and filter change. My customer code is [protected]. It is very disappointing and frustrating that Eureka Forbes is not providing service evenafter taking money for AMC in advance Sir, please see that Eureka Forbes replaces carbon and filter of my Aquaguard Verve water Purifier and does servicing of it AEAP. Thank You. Hiren Shah Mobile # [protected]

The Eureka Forbes Integra-7 that we have in Bangalore, has a 2 year pre-paid AMC. a little over 3 weeks ago the speed of filtering reduced progressively and fully stopped 0n 20th Sept. 2015. We finally managed to file a telephonic complaint and obtained Complaint No. 83628122 on 26 Sept, 2015 and we were assured that the problem would be attended to within 24 hours. However despite repeated reminders everyday, we have only received assurance that help was on the way but no one turned up to restore the product to a working condition.
Being totally frustrated by this callous attitude, I filed a complaint on their Edureka Forbes Website on 30.09.15 at 9:40 pm that was submitted as follows:-

Name: Lubna C. Bhatt
email: [protected]@elsonic.com
Telephone +[protected]

"Despite filing a complaint on the phone on 26 Sept, 2015 regarding my Water Filter (Customer Code:[protected]) and obtaining complaint No.83628122, your staff fail to turn up . Reminders on 29th and 30th of Sept. have also brought no result. We have had the problem of trickling water from the filter for 3 weeks that progressively worsened. Despite buying such an expensive Water Filter and obtaining AMC's from your company, your people are totally unconcerned. We have been forced to buy expensive bottles of water from outside. This is certainly not expected from your company which stresses so much on service. I believe this represents total deficiency of service by your organisation.

Can you please help.

Regards,

Lubna C. Bhatt
+91 [protected]

Got a call frm sec 3 rohini..lady named kumud or komal said servicing is free bt nt informd abt filtrs wil be chargeable..wen i said her why she didnt inform my mom, she shouted on me n said y the hel i bought eureka forbes thn..ths s wat ur customer satisfaction is? I made mistak dat i bought it..i[censored] guys rely beliv in cust satsfaction thn take action against the centr although i go in print media n social sites nt to buy ur ro..pathetic service..take action else des service centr wil ruin ur image..

We are facing severe discomfort with the product and the service team of Eureka forbes. We have raised a complaint for close to a week now and have ended up speaking to the customer help team over five times, between 23rd September to 04th October, but haven't received a closure to our complaint yet. I am compelled to point out the utmost unprofessional approach rendered by the service team. On every complaint call our complaint no. is cited and we are promised of a service executive who would get in touch within 24 hours, but that hasn't happened so far. Our complaint no. is[protected] raised against our product model -Aqua Sure Storage Water Purifier. We have mailed the customer care team separately offering our grievances and contact details. Awaiting a resolve to our problem.

I had lodged a complaint regarding d servicing of my aqua guard on 23 rd September 2015. The company sent an agent the very next. He did the servicing and told to check. But as there was no water supply i could not check the same. Later that, after i got water supply, i checked the machine. To my surprise the jar was completely broken. This wasnt the scenario before he came. He was fidgeting with the jar. But i thought it was routine. And later i find this. I immediately called the customer service and told them to arrange for an agent as my aqua guard is not operating. Till date (5th October 2015) they have not sent any one. I called up several times. Every time i was told that the agent would come by the next day. But no one turned up. Now I am fed up of this kind of behaviour.

I would like to highlight a case of forgery happened with me in the name of Eureka Forbes Routine Service Checkup that was conducted by one person named Sandeep (Mahakali Andheri East) on Sunday 20th September 2015 He visited my home stating that it is a routine service checkup & will tell you if your Aquaguard is working properly or not. Though My Aquaguard was running perfectly fine we allowed him since its rainy days so better be sure He opened the system & cleaned the filter then cut some wires from the circuit board & couldn't re-fix the system back & left stating that its his fault & he will bring a new circuit board to replace. I didn't trusted him so i called Mr. Ajay Yadav ([protected]) from whom i bought this machine in September 2013 & made the technician speak to Mr. Ajay. Mr. Ajay convinced me that he will return back after attending to one more call from RAJ paradise in our area & also take his mobile number for your perusal Since then i am being chasing the technician his number ([protected]) is switched off & Mr. Ajay Yadav routed me to Mr.Krishna Yadav ([protected]) owner of some private service agency. Following which both are claiming that they dont know this person & you now have to log a service complaint & pay to resolve it. I would like to make people aware about a nexus of people from common native one employed with Eureka forbes & Other have service agency(Yadav Surnames all belonging from UP) who try to sell their AMC contract through their service agency by performing such activities Today I received a call from that service person who told me that his agency has removed him from job & now he is catching train for his native which is U.P again common to the people mentioned above & u get ur Aquaguard repaired by paying money now Regards Sagar Singh 304 Shree Shakti Apartment, Marol Military Road, Andheri East, Mumbai 400059 [protected]

This grievance is regarding service contract # 24538113 dated 27/12 /2014 valid till 26/12/2016 made by my son with EUREKA FORBES for servicing RO, their Product / model AG pro plus RO. A sum of rupees7430/+ was paid for the said contract. However company is not honouring the contract. I donot know whom to report/ approach. Will some one please help & forward it to concerning person. [My son has been deputed to a place outside India by his employer multinational co. and I, a person of 72 years, have to encounter vagaries of Indian branch of this co & its service wing.] The RO stopped working. A complaint # 83627181 was given by helpline. One Mr. Anil came. Inspected RO & gave his phone # viz. [protected]. Said pump has stopped working. Will be replaced. As there is a 2 years contract, replacement will be done without incurring any extra expenditure. What remains to be seen is; when that will be done. I think more than a week has already passed. Today, 3/10/15, when I called him he told me, that he has not yet received the pump. He may get that in a week’s time. This is how matter stands. This is the state of affair in Bangaluru. I shudder to think what may be the situation in smaller places. Earlier also, in middle of May this year the RO started leaking. In resonse to my complaint a person came in last week of May, did some thing, took my signature that he has attended & rectified the fault. Asked us to use RO after 2 hours and went back. To our horror we found, later that day, that fault/leakage persists. I again reported this, to their helpline. Comlaint # was given but no one came. This chain of making comlaint, receiving comlaint numbers went on throughout June, I think 6 or sevsn times. In last week of of June I specifically informed them that we will be going out for 2 months on July 1st. Therefore RO should be set right before that day. Inspite of repeated assurances no one came to do the needful. This leads me to think that, some o[censored]s and not all, are what we are.

This grievance is regarding service contract # 24538113 dated 27/12 /2014 valid till 26/12/2016 made by my son with EUREKA FORBES for servicing RO, their Product / model AG pro plus RO. A sum of rupees7430/+ was paid for the said contract. However company is not honouring the contract. I donot know whom to report/ approach. Will some one please help & forward it to concerning person. [My son has been deputed to a place outside India by his employer multinational co. and I, a person of 72 years, have to encounter vagaries of Indian branch of this co & its service wing.] The RO stopped working. A complaint # 83627181 was given by helpline. One Mr. Anil came. Inspected RO & gave his phone # viz. [protected]. Said pump has stopped working. Will be replaced. As there is a 2 years contract, replacement will be done without incurring any extra expenditure. What remains to be seen is; when that will be done. I think more than a week has already passed. Today, 3/10/25, when I called him he told me, that he has not yet received the pump. He may get that in a week’s time. This is how matter stands. This is the state of affair in Bangaluru. I shudder to think what may be the situation in smaller places. Earlier also, in middle of May this year the RO started leaking. In resonse to my complaint a person came in last week of May, did some thing, took my signature that he has attended & rectified the fault. Asked us to use RO after 2 hours and went back. To our horror we found, later that day, that fault/leakage persists. I again reported this, to their helpline. Comlaint # was given but no one came. This chain of making comlaint, receiving comlaint numbers went on throughout June, I think 6 or sevsn times. In last week of of June I specifically informed them that we will be going out for 2 months on July 1st. Therefore RO should be set right before that day. Inspite of repeated assurances no one came to do the needful. This leads me to think that, some o[censored]s and not all, are what we are.

Customer code [protected] we take a amc dated 6- 9-2014 for two years for amc our classic aquagaurdvidereciept dated[protected] receipt no.10 Rs 2600 for two years service but company not provide proper service please take matter our address hit lal mdh 5/18 sector h jankipuram lucknow mobile no [protected]

I am a regular customer of Eureka Forbes since approx. 15 years and I regularly purchase AMC for my water purfer. Currently my Contract No is[protected] dated 11/10/2013 for the period 11/10/2013 to 10/10/2015. My registered mobile no. is [protected] in the name of RAJEEV NARULA R/O 94, CHURCH STREET, MEERUT CANTT- PIN 250001. earlier we use to get the service from the Surya Nagar service centre but since more than 1 year that service centre stoppped providing us service saying that our area does not comes under their territory. After long trouble and lot many problems we came to know that now Shilpi Enterprises would be providing us services but to our shock and surprise that service centre is very very poor in providing service. They take 7 days to respond to the complaint. Since 29/9/2015 we have registered a complaint and they are not providing us any complaint no. but just giving us fake promises that the complaint shall be resolved within an hour or so. After calling them so many times and not getting any response I am writing this mail to the company so that their deaf ears could listen to the misery of their esteemed clients. today i.e. 02/10/2015 I got the complaint registered online bearing the complaint no. 83745160. I would have to take this matter to the Hon'ble Consumer Disputes Forum, Meerut as this is not the fate of the customer who has spent the hardearned money to get the services from the " EUREKA FORBES " Company which claims big words and assurances regarding the services. Moreover it is my humble request to the company that they look into the matter seriously that they should provide the service centre to the persons who are able to provide the services efficiently and they are polite with the customers not like " SHILPI ENTERPRISES "

Registered complaint ref no. 83691109 Dt of complaint 27 sep Was confirmed will be attended in 24h Till DT ie 96 H passes bit complaint not attended One Mr Parameshwar Patil tele no. [protected] rang to confirm arr of tech on 01 Oct bit no one turned up... No concern for speed of attending to complaint s besides time of customers is at mo respect...

Dear CEO, This our third water purifier we have purchased from your company, 1st was a simple purifier 2nd was Aqua Flow 3rd your top of the line product GENEUS WP purchased on 22nd Oct'2014. First I would like to bring to your notice that your company is giving franchise for providing services and I think you don't keep track of them. They just come to us when AMC is due and do not come during the year to provide the service. Your franchise Mr.D.N.Singh came to visit me twice during 2014 when I complained about improper services given to us for our Aqua Flow model. He told me it's not a good model and company has already discontinued it due to which they were unable to give the services.He told me to buy a RO but of some other company for which he is marketing and said Eureka Forbes is just charging for the name and their is no good quality anymore. To which I felt something fishy and told him to go. After that I sent a direct enquiry through web site and your marketing executive Mr.Bhupendra Parasar (Mobile no.[protected]) contacted me and assured me that Eureka has discontinued all franchises and have started providing services themselves. He suggested me for GENEUS model and I also liked the product and paid Rs.22, 990/- (customer Id [protected]) in which he told me that we would be given additional AMC for 1+1 year which will be up to 21st Oct' 2016.. During the last full year I kept calling Mr.Bhupendra Parasar to send me the bill. He kept telling that they have sent the bill and if I have not received it he will send it again. I think I must have called him up not less that 30 times. Once he told me to come down to your office at Sapphire House, A.B.Road, Indore and give him a call and he would send the bill in the parking only. I agreed for the same and as I reached in the parking lot and called him up he said there is a problem with the computer and he himself will come to my place and deliver the bill but until today I have not received the bill. Almost one year has passed not a single person from your company called us up or came for any kind of service I also didn't call up because I was told by Mr. Bhupendra that this Geneus model is very smart and it would give us a alarm if service required. Yesterday 30th Sep'2015 morning a person from your office came to my home saying that today we have received your details and have come for the service / AMC renewal. He said there is a chip inside this model which needs to be replaced every year and I should have been given at least three services last year. He also asked me pay Rs.4000+ some amount for the AMC for which I called up Mr.Bhupendra Parasar they both had a conversation for about half an our argued with each other. In the end service engineer went back doing nothing and told me that he would come today and do the service. Mr.Bhupendra told me that he would talk to his senior Mr.Lokesh Mudgil Mobile no [protected] and will arrange for the services free of cost and straight away refused that he had not made any such commitment for 1 year extended amc. I told him I have this thing in writing from him to which he said let first arrange for the service tomorrow then we will discuss about this. I also reminded him about the bill he told me send him a email id and he would send the bill in 1 hour. Today 1st Oct'2015 Mr.Bhupendra is not answering my calls. I have not received the bill. Services engineer for your franchise Mr.D.N.Singhs office also did not come. Now please tell me what should I do go to polices station / consumer forum or call Mr.Shaporji Palonji. Regards, Rupesh Gidwani [protected]

Dear CEO, This our third water purifier we have purchased from your company, 1st was a simple purifier 2nd was Aqua Flow 3rd your top of the line product GENEUS WP purchased on 22nd Oct'2014. First I would like to bring to your notice that your company is giving franchise for providing services and I think you don't keep track of them. They just come to us when AMC is due and do not come during the year to provide the service. Your franchise Mr.D.N.Singh came to visit me twice during 2014 when I complained about improper services given to us for our Aqua Flow model. He told me it's not a good model and company has already discontinued it due to which they were unable to give the services.He told me to buy a RO but of some other company for which he is marketing and said Eureka Forbes is just charging for the name and their is no good quality anymore. To which I felt something fishy and told him to go. After that I sent a direct enquiry through web site and your marketing executive Mr.Bhupendra Parasar (Mobile no.[protected]) contacted me and assured me that Eureka has discontinued all franchises and have started providing services themselves. He suggested me for GENEUS model and I also liked the product and paid Rs.22, 990/- (customer Id [protected]) in which he told me that we would be given additional AMC for 1+1 year which will be up to 21st Oct' 2016.. During the last full year I kept calling Mr.Bhupendra Parasar to send me the bill. He kept telling that they have sent the bill and if I have not received it he will send it again. I think I must have called him up not less that 30 times. Once he told me to come down to your office at Sapphire House, A.B.Road, Indore and give him a call and he would send the bill in the parking only. I agreed for the same and as I reached in the parking lot and called him up he said there is a problem with the computer and he himself will come to my place and deliver the bill but until today I have not received the bill. Almost one year has passed not a single person from your company called us up or came for any kind of service I also didn't call up because I was told by Mr. Bhupendra that this Geneus model is very smart and it would give us a alarm if service required. Yesterday 30th Sep'2015 morning a person from your office came to my home saying that today we have received your details and have come for the service / AMC renewal. He said there is a chip inside this model which needs to be replaced every year and I should have been given at least three services last year. He also asked me pay Rs.4000+ some amount for the AMC for which I called up Mr.Bhupendra Parasar they both had a conversation for about half an our argued with each other. In the end service engineer went back doing nothing and told me that he would come today and do the service. Mr.Bhupendra told me that he would talk to his senior Mr.Lokesh Mudgil Mobile no [protected] and will arrange for the services free of cost and straight away refused that he had not made any such commitment for 1 year extended amc. I told him I have this thing in writing from him to which he said let first arrange for the service tomorrow then we will discuss about this. I also reminded him about the bill he told me send him a email id and he would send the bill in 1 hour. Today 1st Oct'2015 Mr.Bhupendra is not answering my calls. I have not received the bill. Services engineer for your franchise Mr.D.N.Singhs office also did not come. Now please tell me what should I do go to polices station / consumer forum or call Mr.Shaporji Palonji. Regards, Rupesh Gidwani [protected] Attached copy of the service card of your engineer Signed copy of delivery note by Mr.Bhupendra

I have raise Service Request No 83231677 on 31st Aug 2015 for servicing the product which is under warranty. The request is still open and every time I call in service no [protected] I get false commitment that engineer will visit asap. Its more than 2 months now and with same status. Request body don't go for Eureka Forbes product. As company don't bother to look into 2 months long pending request. Don't wast your money by investing in Eureka Forbes product. This personal experience which I am sharing. Think 2 months is not small time. I am writing this after losing all my patience.

Hello, It's regarding my Auaguard Magna HD RO+UV, I am using this product last 1yrs 3 month. My experience is very bad with your company, product and service. Till now I understood that your sales person reaches quickly, service person never come on time and don't take care of customer's pain. After this product was delivered, installation took 7 days, but my warranty started since the day product was delivered by courier. This is first weird experience I got, for other vendor warranty starts from the day of installation. For warranty service, technician never came proactively, when problem occurred that service counted as part of 3 warranty service and last warranty service never provided, instead your service person forced me to make AMC contract. That was 1st year experience during warranty period. Now when it's under AMC contract the service is more worse and the product giving problem frequently. 18th September filter was completely down and I registered complain #83497330, I was told that technician will visit within 24hours but no one called me within 24 hours. I had to call customer care again and after that technician visited and resolved the problem by cleaning first candle of filter and suggested me to purchase an additional filter. I understood that it is your business strategy. Within 10 days problem appears again and filter started unusual noise; once again I called customer care and logged complain #83676335 on 29th September; In my call I clearly mentioned that filter will stop working it seems. But till now no one came, it's around 48 hours and by now my filter is completely down. I got a call from service center yesterday 30th Sep and the person told someone will visit within 2 hours, but it's almost 24 hours from that call, no one attended. In this busy schedule it's not possible to call customer care and your support again and again. This is really becoming painful. I want a permanent resolution of this problem and filter should not give any problem in next 6 month. Also ask your technician to provide proper service and support. You guys don't know the commitment and you claim you are leader in this business!!

Myself Dr.Nutan patil, purchased two Aqua sure on[protected] from thane ShriJi shop.for few months we get clear water. but after that we continuously getting impure water with impurity at the bottom of water container. we complaint for that. after so many times your person come for 1st servicing. he also notice that water container was with impurity. he cleans filter and assures for good service. but even that we observed impure water. now we are calling to your service center, also the person who had visited for 1st service, but no one has visited for this problem. this is very bad experience we are facing from such company. if you cannot give service or satisfies my complaint then there is no use to use Aquasure for me. your service is not good. hope you will look into this matter seriously. my contact no-[protected]/[protected]. one aquasure is at Kalyan, and another is at Bhiwandi.

Sir, I purchased vaccum cleaner named as Quick clean Dx of Eureka Forbes company in January 2015 from big bazar, vasant Kunj, New delhi. That vaccum cleaner stopped working after 2 months, then i made complaint about it in month of august wherein the assured me about the repair of the said product as the same was under warranty. then after few days tecnitian came to my residence to see that cleaner and said that it's motor is faulty and they will replace the same. but 1 month passed and i made several calls to customer care and area technician but they didnt chang that motor nor they replaced the product. every time they kept on giving me fake assurances. i want the concerned authority to take strict action against them and ask them to replace the product and pay me damages for causing mental agony in terms of RS 10, 000/-. regards Advocate Puneet Gaba r/o D-6, 6078/8, Vasant Kunj, New Delhi-110070 mno.[protected]

Hi..I purchased "AG ENHANCE RO WATER PURIFICATION SYSTEM" previous year in September 2014 and now its Sep 2015 at which it stopped dispensing water and when I got it checked, I came to know that the candles need to be replaced which are so hefty in amount...PATHETIC piece of System made by Eureka Forbes...so designed that one year after they get the amount what thy want, Absolutely pathetic company and thoughts by the management

Eureka Forbes Executive came to my house, tested the water sample and suggested to go for DR Aqua Guard magna RO+, i also purchased the product for around 19000 on July 18th 2015, within 2 months problem started, water is not getting filtered properly and the water is also had a smell i have raised 2 complaints, Complaint 1 raised on September 21, engineer came to my house and he told dust formed hence water is not getting filtered properly, i have cleaned going forward you will not see any issues, with 4 days the same problem started i have registered another compliant(Customer service guys are having lack of skills and they are telling lies to the customer) with the customer service, this time the executive said they will send a senior engineer to resolve this issues but the same guy came(Junior engineer, Customer executive lied) and cleaned the filters and said your filters are very week so recommending to replace, my question is withing 2 and half months and very less usage how my filters are weak, t his guys gave us a poor quality filters, i am not sure, still fighting with with Aqua guard guys either to replace the product or money back, . Any one had the same kind of experience please help me, my email id is [protected]@yahoo.co.in

I know eureka Forbes is not going to reply but I wanted to keep this Company as far away from potential CUSTOMERS. i was amazed to find that there are other people also being told of different numbers listed in their database which does not belong to the customer.

My case is my machine not getting serviced on time and SADLY I had hoped the customer care would help. They are a bunch of do no gooders. Believe they are outsourced or poorly paid.pity.rqst# 83639170.