Eureka Forbes Complaints & Reviews

I have booked one aqua guard classic model online on 10.10.2015 and customer id is [protected]. Consignment was dispatched to gati by you and your verification mailed was came on 13.10.2015. and GATI vide AWB:[protected] is consisment docket number. Several many telephonic conversation with your executives and gati executives. Many wrong round information is being given by you and gati. I just want to know what is the reason ? Why gati executive Mr. Akshay is telling that no service is available at my home town (392001)? Why courier is redirected to another location ? i am not satisfied what explanation given by you and by gati executive ? also some wrong information is giving that misplace of orders, wrong orders and no services available at my place. I am not satisfied by your services please solve the problem on priority basis or else cancel the order and refund the money now . attached shipment details for your reference. waiting for your reply on urgent basis.

My customer id is [protected]. i bought the magna aqua guard in feb-march. and am not at all satisfied with the product. within one month of purchase the product broke down and we had to call the service center. their response was very bad. and though the product we purchased was RO qualified, there was no RO filter in the machine. after this episode we had several issues with the product and have called the service center around 25-30 times which always resulted in another disappointment and another call to the service center. we have paid 17k for the product and hope to get reimbursed as the product is hopeless and so is the company.

I have taken Aququard universal product through online on 5th Oct and paid the total amount of Rs14990. But still i did not reacived the product which is very pathetic and unbearable. During the the call your customer guys told me it will be reach and installed in max 7 days but still not got installed 17th oct, And i call to customer people also on [protected] at leat 10 to 15 times they are not responding. So please refund my amount i will take the product from other company. customer ID:[protected] Name: Suraj Singh Transcation refernce number: transaction reference no. is 123094

Hello, I have been using the Integra7 from more than 10 years and also have been a regular AMC taker which eureka forbes has tie up with one of the WORST and HOPELESS maintenance agent called Pawan enterprises. My contract Receipt No. is 22476325 and its in the name of Johnson. I have been having the below issues after paying a huge sum as AMC. 1.) Pawan enterprise never respond to calls. 2.)When we took the AMC on Aug 14, they said they will do a check up of 4 times in a year, and they post taking AMC they come back saying it would be 3 times a year(Is this the type of service which Eureka forbes give their customers??) 3.) The best part is even after repeated calls or reminders to the Pawan enterprises, they have come only twice for the last AMC taken. Am I paying a huge sum as AMC to get useless and hopeless service ? 4.)Will Eureka take responsibility to do the AMC, which I have lost ? The money I lost when committed for 4 AMC schedule per year and only 2 has happened? 5.)Now they call saying taking an AMC, why on earth will I spend money to get an AMC done for such hopeless service.. I would really need a justification at the earliest for the above points, else I will have to take it up further ahead ! Eurekaforbes is an excellent quality product maker, but the service agents they have chosen is indeed making them go down in the market and to my surpise I see NO action taken to have it rectified. Affectionate Regards Jackson Johnson [protected]

Day before yesterday we made our water purifier service customer I D [protected] after that no improvement in performance still bad we were struggle to get a pot of water in 45 minutes, also the service people entrusted to fix one more filter . we are getting annual service contract and always renewed Regards, K.Rajsekar cell No [protected]

I had purchased Aquaguard genius which is supposed to be electronically controlled water purifier at highest end. The purifier has blockage and the technician states to buy a external filter (machine is 5 months old). I stay in chennai and my water source is metro water, if highest end machine does not work for a common water source I don't understand what Aquaguard is designing machines for. I had raised a complaint asking their product team to give a written response stating even for a common water source machine requires external water source and I am yet to get a answer. Machine is in warranty, just 5 months old and within a week of servicing has same problem of blockage again. Please refer company site on genius model they claim it indicates need for service electronically, it automatically Cleans itself and actual experience is following. I am not sure how to get redressal as the customer service team shares details of service head for chennai Suseedharan and he does not pick calls. Can I be guided to seek compensation from Eurekha forbes

Our society / builder installed new Aquaguard RO to our flats and they are of very poor quality when I compared them with the Kent RO I was using earlier. Anyways the tap of RO started leaking just after the 2 month of installation . I called customer care number for delhi NCR[protected]which I got after calling 3-4 different numbers) but they dont know how to register a complaint . After explaining a lot they finally registered the complaint but refused to provide the service / complaint number, they told me that u will receive that via SMS but again no SMS so I emailed at [protected]@rocareindia.com to get the service number with all my details .Again no response and no one contacted me for service even after 3 days of my complaint and they promised that there engineer will call we within 24 hours, I am completely dissapointed by this behaviour, l request all not to buy this cheap RO from eureka forbs, always go for Kent RO. Regards, Tushar Agrawal [protected]

I purchased Aquagaurd RO UV TDS water purifier on 05/07/2015. From Reliance Digital Outlet In Ambience Mall Vasant Kunj. Product was installed on 9 or 10th date of the month. On the Boucher it was mentioned that it has storage capacity of 8 ltrs.However it was 7 . Reliance told me it is mistake in printing. In the first month I registered the complaint that product has problem. Since then I am in trouble. TDS level in the product is 100 right now when the Input level of TDS is 520. However the product promises 90% reduction in TDS level. I am being harassed by Aquagaurd and Reliance now as they are ready to replace the product with new one. But will not take the responsibility if the same problem persists. My point is that when the same product was a total waste in 2 months then what would if the problem again starts after replacing. All the engineers from Reliance and Eureka Forbes who came to check the product told me that you should have purchased another product as this is not effective in TDS control. Please help me

I purchased this product on 2 -Oct-2015 when machine is installed, there is water leakeaj i raised complent in call center but still no technisian turn up.. still waiting for same .every time call call center they give same answer wait for one day.. etc ..

I lodged complaint of Vacuum Cleaner (Dry & Wet) not working with local franchisee @Rajahmundry ( A.P) on 12/10/2015. So far no technician is deputed. Service at Rajahmundry centre has become annoying as the franchisee does not care much of complaints. Last three services for vacuum cleaner, and a few services for our Aqua guard were carried out after reporting here. Bad service indeed.

From : N. Shyam Kumar Customer Code : [protected] Complaint No : 83875605 We had registered a complaint on 12th morning and no one has come to service the Water Purifier in the past 4 days. The unit has been constantly giving trouble in terms of overflow and now the quality of water also has deteriorated. This complaint has been a recurring one and in the past 3-4 months it has been attended but remained unresolved. The unit constantly overflows and the service engineer who has been visiting in the past has only one advice, to switch off the unit in the night to avoid over-flow. Now in the past few days the water purifier takes nearly a whole day to even fill up and this complaint was attended to on 5th Oct but it has repeated within a span of 2 weeks. Hope to get a quick reply and your attention to the problems faced by us. Best regards Shyam

Customer id no. is [protected] Aquaguard [protected] This is with regards to the purchase of Aquaguard – Dr. Compact order form regd. No.[protected] date 14.09.2015. Complaint no.83670936/29.09.2015 for leakage. The technician who visited said that here is a fault in the machine part which causes the leakage. There after no one has attended to the machine and we are unable to use the machine purchased so recently, inspite of raising complaints with the dealer several times.. I request you to change the machine since you have provided a defective machine to us. Also kindly schedule the technician visit only between 6 am to 9 am since we have water shortage and there is no water supply after 9 am. We are very disappointed with the product and the services offered by your company.

Dear sir/mam,
One day Eureka agent come to my house at 5 PM for canvas. I dont want this product now, If I want call back you. he not go from ny house . He said that sir you fill up form, if you dont want call me sir I am not forward your application. After two hours I called to agent for cancellation request. My request agreed by the agent and He said that i returned your cheque an early. Furher I also compliant to customer care of chennai for cancellation. They said that your application is not come here if come i cancelled your application . Not only this I also compliant to customer care for cancellation of product (complaint registered). He agreed but he did not given my cheque. ManyMore time call to him, he said that sir don't worry your order cancelled. But he raised my order against my form. Cheque also passed and money debited from my account. After I 100 times call to customer care. No response customers care and agency. Lastly I harreshed and mentally depressed by eureka forbes customer care chennai and guduvancheri agency. The agent name is sridhar.

I said after coversesa tion . The agent is fraud and also irresponsible of forbes customer care and coy. After three months finished money not refunded so far.

Don't purchase

by Nirmala Rajan
[protected]

I have raised multiple complain from past 7 days to Euraforbes customer care regarding servicing of my Aquagaurd but nothing has been done so far. I tried to escalate on website but it's refusing by giving error "it's not a valid ticket number". Either eurekaforbes customer care is inefficient and useless or else their eco system is in big mess. Please help me out here resolving my request. Details are below Activity no.[protected] and complaint [protected]

Don't purchase. Eureka agent come to house at 5 PM. He didn't go and give more speak about His product. He not go from house. I dont want thiės product. If I want call back. But he said that sir you fill up form if you don't want can. After two hours I called to agent for cancellation request. My request agreed. He said that i returned your cheque. Furher I also compliant to customer care of chennai for cancellation . Eureka agent come to house at 5 PM. He didn't go and give more speak about His product. He not go from house. I dont want this product. If I want call back. But he said that sir you fill up form if you don't want cancel this order with two days. I check up price various in online but more difference. After two hours I said to agent for cancellation. Not only this I also compliant to customer care for cancellation of product (complaint registered). He agreed but he did not given my cheque. ManyMore time call to him, he said that sir don't worry your order cancelled. But he raised my order against my form. Cheque also passed and money debited from my account. After I 100 times call to customer care. No response customers care and agency. Lastly I harreshed and mentally depressed by eureka forbes customer care chennai and guduvancheri agency. The agent name is sridhar.

I said after coversesa tion . The agent is fraud and also irresponsible of forbes customer care and coy. After three months finished money not refunded so far.

Don't purchase

by Nirmala Rajan
[protected]

I purchased Aquaguard NOVA 13 years back. I was happy with the required services provided by the company. Three Months back, I felt like the purifeir needs routine servicing and hence I called up for the service.The so called gentlemen a sales men appeared with all his skills convinced me to buy the new Magna UV water purifier. I purchased it. The purifier stopped functioning on 27/09/2015.
I registered the complaint but quite astonishing even after regula rreminders for three to four times, no body turned up.

Finally I finding no other alternative called up the sales man, who had sold the product to me . He took the service number and arranged the service on 01/10/2015. Can the gentlemen of the company just imagine the situation a person managing for three four days without water to drink.

I am quite astonished how come the oldest and I believe the first water purifier manufacturing company is taking service so light and for granted.

Ten days afater the service, the purifier is again dead. After registering the compliant, no body came for the service.

I am determined, , if these doesn't give the service, I will just dismount the purifier and will throw it at their local sales address. You really need a reward.

My water purifier was not working properly . I online registered a complain on 30.09.2015 about it and received a massage with the contents that request no. is [protected] and cust-id is [protected] . I also approached several times eurekaforbes helpline no.[protected] which was not responded.My problem still remain as it is and nothing has been done by the company till now.

Name - shailesh customer id - [protected] last 5 days every day has not passed by without cursing myself for buying a eureka forbes water purifier unfortunately i paid for a 2 year service contract ( Rs 7480) and my miseries started from there till this day no one has bothered to attend or service our machine properly in normal case candles are changed every 6 months and it is more than 10 months now . this is not new as the same thing happened last year also when we paid for a 1 year contract . they came on the last date in the month of december and we had to force them to change t5he water filter ( candle ) there is o water oin our house for the last 5 days because i think the candle is fully blocked and water does not pass thru it . complaint generated on 10th october anticipating that someone will at least respond but no luck and the cusotmer service calls at least 12 times int he last 5 days every executive says give us time till today and it will be sorted . in this pricess many names have passed by like razia /sunil/ambara/sweta /etc etc all are the give me some time music. last but one was slightly different she gave me some area managers number . Mr Amarnath whose number does not go thru ( so i guess this is another stunt ) .today i spoke to 5 executives the last one was at 1700 hrs and he gave up by saying that the day is going to come to an end and it can be looked at tomorrow CAN ANY ONE IN THE COMPANY HELP ME TO GET THIS THING SORTED OR GET MY 1 YEAR MAINTENANCE BACK ( OF THE TWO YEARS WHICH I HAVE PAID )SO THAT I WILL LOOK FOR AN ALTERNATE SOLUTION OR TELL SOMEONE TO CALL IMMEDIATELY TO ADDRESS THE ISSUE TILL DATE I HAVE BOUGHT WATER FOR RS 750 ( COURTESY SERVICE OF EUREKA FORBES) DONT EXPECT MUCH AS THIS WILL NEVER BE ESCALATED I AM AWARE OF TILL I TAKE A VERY ADVERSE STAND Shailesh [protected]/[protected]

Name; razik ali
Inv. No. [protected]
Order no.[protected]
Customer id [protected]
Address: e - 97  e block  mmda colony 
             &n...⇄ arumbakkam  chennai - 106
Phone :  [protected]/[protected].
E - mail : [protected]@gmail.com
             &n...⇄

Dear sir/ madam
We bought aquaguard magna for rs. 17000. The machine is defective. At first month itself i start complaining.
Our complaint no. [protected], [protected], [protected], [protected],[protected], [protected], and so on……. I am having so many complaint numbers within seven months. The machine is defective  i complained u  sooo many times. I am struggling this for this 7 months. I talk to higher officials also but no one came to rectify my complaint. Please help me to replace a new machine.

 

Dear Sir, We bought Dr. Aquaguard Magna HD RO on 28.09.2015. within 4 days of installing it, the water started to leak out from the machine & a horrible sound coming from it. Even after they send a person to rectify it, it has not changed. Please replace the defective purifier immediately or return me my money back. Regards, Rajesh [protected]