Eureka Forbes Complaints & Reviews

I have purchased Wet & Dry vaccum cleaner from eureka forbes website under the guidance of the Employee Mr. Yogesh, i have done the payment using my credit card (EMI Option) on July 9. i was notified that within 8 working days product will be delivered. on 17 July i received call from Gati transport that my product has been received but no payment information updated, eureka forbes people booked the product on COD (Cash on Delivery) actually i have done the payment. I called the eureka forbes ebuy helpline[protected]and explained about the problem and they provided their senior number Mr. Harish ([protected]) and asked to send an email regarding payment details screenshots and documents to the company's email id. i have sent the screen shots and payment details documents to their email id i.e., [protected]@eurekaforbes.co.in, [protected]@eurekaforbes.com. I have called Mr. Harish and he guaranteed me that after 4-5 days i will get my product. its been 20 days Mr. Harish is not picking my call and call center people forwarding call to other department and i have spoke with Mr. Kevin, Mr. Abhilash but use the same repeated story "We will get back to you and update you" and no update on my product. Please consider my problem and take the legal action on them.

Have online ordered Dr. Aquaguard compact on 25th June 2015, as per commitment by Eureka forbes telesales team, the ordered product will reach to me within 7 days. I had continuously followed status delivery status, however had not got satisfactory answer from customer care team. One of Eureka forbes executive has assured that, logistic team will call me within an hour however, a complete day is passed and I had not received any call from them. I had made another n number of attempt, and guess what, I got same answer from new exicutive every time team and I had not received a call from logistic team. Funniest part is I had not got any service request no. for both complaints done on [protected]. I had latter inquired on customer care no. 39883333, which is handle by a gentlemen, who has registered my complaint and provided me a complaint no i.e. 92258552. Finally I had followup with Nagpur team and received products on 7th July 2015 and Nagpur team has helped me out for installation too( though that does't comes under there preview.) I had Not received freebies offered by the telesales team, every time I tried to they they have advice me to contact Mr. Vinit Jain( so called senior officer). I had tried n-number of times to contact him on([protected]) Provided by customer care team. Frankly speaking now my fingers started paining by dialing his number, but that fake person never revived a call. Apart form this I had tried to connect with customer care team, most of the time they put the call on hold for 10-15 mins and latter disconnected the same. What a unprofessional ridiculous customer care approach by a company like eureka forbes. I had made a complaint for freebies on 9th july 2015(complaint no.[protected] which is not resolved by eureka team till date. I already written n-number of mails with respect to this issue on [protected]@eurekaforbes.co.in; [protected]@eurekaforbes.co.in; [protected]@eurekaforbes.com but never got the resolution and revert form the teams. I have online ordered Dr. Aquaguard compact on 25th June 2015, as per commitment by Eureka forbes telesales team, the ordered product will reach to me within 7 days. Finally I had followup with Nagpur team and received products on 7th July 2015 and Nagpur team has helped me out for installation too, though that does't comes under there preview. I had Not received freebies offered by the telesales team, every time I tried to they they have advice me to contact Mr. Vinit Jain so called senior officer. I had tried number of times to contact him on [protected] Provided by customer care team. Frankly speaking now my fingers started paining by dialing his number, but that fake person never revived a call. Apart form this I had tried to connect with customer care team, most of the time they put the call on hold for 15 mins and latter disconnected the same. What a unprofessional ridiculous customer care approach by a company like eureka forbes. I had made a complaint for freebies on 9th july 2015 complaint no. 92309961 which is not resolved by eureka team till date. I already written number of mails with respect to this issue on customercareofficereurekaforbes.co.in shoppingeurekaforbes.co.in customerserviceseurekaforbes.com but never got the resolution and revert form the teams. I personally fill don't buy eureka products.they are incompetent to serve the customer.and also makes fake promotions.

With reference to my customer ID [protected], I had booked online Aquaguard Reviva UV on 29.06.2015. While booking Eureka Forbes had ensured the delivery within 8 days, but till date we have not received the purchased product except Aquaguard On the go as coplimentary. I tried to contact on helpline number, nobody replied properly. After paying the full amount through online, now we are feeling cheated by a reputed company like Eureka Forbes.

I glad to inform that i had purchased a dry type eureka forbes vacuum cleaner, which is still working without any compliant, for which the accessory viz., floor scribber has not been received. The floor scribber revolving joint was designed fitted with screw as and when it was broken the joint only can be changed instead of fully scribber changed, where as i contacted to purchase revolving joint only at KK Nagar, trichy. The representative informed that there is no joint separately. it has to be purchased full scribber which is cost Rs.290/- and not available at present. What is the use of the design?. Please study and make suitable action against sales of eureka forbes spares.

Had purchased Aquaguard pride, from day one we got to knew that it was defective product, but the employee convinced us that if any problem he will solve it, he served us twice but now from past 1.5 months no-one is responding from Eureka forbes have called many times to customer care no.3988 3333, every-time they say that we will receive call within 2 hrs but that haven't took place. Have been calling them since june but no one came yet...

i purchased aquaguard enhance ro+uv 4 months back.till now didn't get water bottler purifier and recipe book as promised. raised many complaints: 80060271 and 91887559 third class customer care with huge waiting. no reponse yet.if i try to raise request from web, it fails for no reason. if this continues, i will make sure no one in my friend circle buys any aquaguard product.damn hopeless service

I have purchased Aquasure. the customer care service is very poor, they are not giving response to our complaints problem is that water is not coming out of purifier and plastic plate on which we keep bottle is broken and its not available yet
please help us by making available good service man and give his phone number immediately my email id is [protected]@gmail.com

Dear Sir/Madam Product - Old FAF DY -Acqua Guard Problem : Unit Not Powered On Complaint No. : 82653762 Status: Engineer visited on 28/07/2015 and informed that he shall visit again with Part which need to be replace. Neither Engineer and nor Customer Care responding - The contact no provided by Customer Care turn out to be[protected] BSNL support no. I had purchased AMC -No.[protected] My Contact No. [protected] With Best Regards Balaji P Rao

I am guna my mobile no [protected], I have logged complained service issue last one and half month for 4 times still no body come and do it service. How the bloody sale their products to public and treat foolish like this kind of service. Please don't buy their products. Use local brand Ro machine its much more better for Eureka forbes.

I have order Dr. aquagaurd compact online through http://www.eurekaforbes.com/Product/, but I haven't got the delivery till date, even after writing to aquaguard customer care they are not replying my mail, and also not giving proper answer on the phone about the product delivery status....

I have order an Dr. Aquaguard compact online through http://www.eurekaforbes.com/Product, on 19 july 2015 but I didn't get the product till date and even after writing mail to aquaguard customer care I haven't got any reply from their side.

CONSUMER ID - [protected] MO [protected] I had submitted a Complain to you MANY TIME ABOUTAquaguard reviva ro+uv +tds controler, not given proper and constant TDS 12 TIME I REGISTERD COMPLENT BUT PROBLEM IS NOT SOLVE PLEASE REPLACE IT OR GIVE MY RS. 14990 BACK TO ME The product was purchased on 25/06/2015 from first day it started giving problem, Every family needs hygenic water after investing in a product, but this company is cheating consumer and making easy money, And they only concern about there money and they think that consumer money is a dustbin paper . I did not get any reply on this neither my problem has been solved . Please look into this and help in resolving . THINKING YOU VIJAY DEULKAR RAMAVIHAR, F 301 NEAR GURUDWARA RLY STATION ROAD, AKOLA MAHARASHTRA

CONSUMER ID - [protected] MO [protected] I had submitted a Complain to you MANY TIME ABOUTAquaguard reviva ro+uv +tds controler, not given proper and constant TDS 12 TIME I REGISTERD COMPLENT BUT PROBLEM IS NOT SOLVE PLEASE REPLACE IT OR GIVE MY RS. 14990 BACK TO ME The product was purchased on 25/06/2015 from first day it started giving problem, Every family needs hygenic water after investing in a product, but this company is cheating consumer and making easy money, And they only concern about there money and they think that consumer money is a dustbin paper . I did not get any reply on this neither my problem has been solved . Please look into this and help in resolving . THINKING YOU VIJAY DEULKAR RAMAVIHAR, F 301 NEAR GURUDWARA RLY STATION ROAD, AKOLA MAHARASHTRA

Hello, I am Atish Ajgekar. I am from Kurla (East), Mumbai. I purchased Aquasure Prime UV+UF water purifier in October, 2014. I had filed a complaint about the WORST service by Aquaguard in October, 2014 as well as in March, 2015. This is my THIRD WORST service experience.

On Wednesday 15th July, 2015 the orange light on the machine started blinking. When I checked the indication it says "End of Life Indication". I placed the complaint on the Aquaguard Service Center No: [protected] on Thursday 16th July, 2015. My service request no on Thursday 16th July, 2015 was [protected] and I was assured that the complaint would be resolved within two working days. On Friday 17th July, 2015 the Aquaguard Technician named Ashish Shukla came to repair the machine. He told me that there was some problem with the circuit and it had to be replaced but it was not in the stock. He said he would place the order and it would be available by Monday 20th July, 2015 and he would replace the circuit. I waited from Friday till Monday evening and called Ashish. The guy tells me that he was on leave and could not come.

I again placed a service request on Tuesday 21st July, 2015. The service Request no on Tuesday 21st July, 2015 was [protected]. Still nobody has shown up to repair the machine.

I called the person at A-1 Services in Chembur who handles the request but they told me that the circuit is not available.

My requests are closed without resolving the issue and that too even without informing me. This is unprofessional and ridiculous for a brand like Aquaguard. I really regret purchasing the Aquaguard purifier and even worse is expecting a good customer service becasue this is the THIRD time that I am experiencing the WORST SERVICE EXPERIENCE.

I purchased aquaguard magna product on 10th july 2015 from official website of eurekaforbes. The amount of product debited instantly but i didn't receive any customer id or order number. After long follow up (7 days) they maild me my order details and said that they will deliver product within 3 days. I was waiting till 5 days but they didn't deliver me product so after 2 days follow up i got my product on 24th july 2015. I called eureka forbnes customer care number for installation they told me that on monday that is on 27th july 2015 our technician will come and will install purifier. Monday is not holiday for me so took leave thinking that technician will come and will do his work. I was waiting for his call till evening but no one called me so i again called customer care; customer care executive told me that technician will come on tuesday (28th july 2015) but as like monday no one called me on tuesday as well. Same thing happned on wednesday and thusday. Csutomer care was telling same thing again and agian. I got number of senior executive hari (Mob no - [protected]) . Since 10 days i was calling on this number but he didn't receive my call. Now i want my money back n tell eurekaforbes to collect item from my home. They are very rude after taking your money. Plz help me below are order details:
Customer number - [protected]
Date of purchase - 10th july 2015
Product - aquaguard magna

Thanks

I have paid 17, 000 + rupees and this system has not functioned at all from the time I have purchased. I have already raised 6-7 compliant, with no action taken so far. 3rdJuly:82327579 7thJuly:82379140 21stJuly:82584890 24thJuly:82468158 over and above the support managers have been very rude in the way they have been responding to the requests. for the amount I had invested on this brand and extend of harassment this brand is becoming worst.

I have purchased a vacuum cleaner from eureka Forbes site on 27 th April 15. However, till date I have not recd the product. Product detail is as under: LITEVAC (vacuum cleaner) Tranc id[protected] Customer I'd [protected] Complaint no. 91836059 Request no. 92250841. Inspite of several request to the company no response. Please help in resolving this issue which is pending for more than three months. This a pathetic service I have ever come across with any type of industry. Regards Praveen S Suvarna [protected] [protected]

I Sahul Ameed R booked an AQUASURE AMRIT WITH KITANU MAGNET CARTRIDGE (2 QTY) online from your site Eurekaforbes.com on 7th April 2015 and made payment through online but I did not receive the product till now. My customer Id is [protected] and my transaction id is[protected]. Regards, Sahul Ameed R. Bangalore-560037 Mobile No:[protected].

Its been over 6months now i had problem with my machine. Ultimately sales person taken machine on may30'2015. And they returned the machine after a 40days. Problem is not resolved yet. I have complained yet again for more than 10 times.
Also the product given was a municipal water purifier but what was asked was a bore well water purifier. The sales person misguided me.
Water leaking at the tap position.
Also the cate - ridge is broken.
Also there was a small crack above the tap body.
If this problem is going to be solved in 48hrs, i shall approach the consumer court or the higher forums.

Hi, I have purchased Aquasure Shakti on 1 July 2015 but after 10 days i have change its location and suddenly water not coming down- its water filter was not working . i tried to logged a complaint On 10th July and executive said within 24 hr our technician will call you and also you will get an sms for complaint no but i didnt get any sms, after waiting for 2 days i got a call from wrong location means my complaint transfer to another city, i called many times finally i got complaint no on 16 July and then after two days engi will come after lot hardwork and found FLOAT SWITCH not working . NOW HOW MANY MONTH YOU WILL REQUIRED TO REPLACE A PART.that your servicing is worst and no one responds properly i made a request. Seriously guyz, the interest & importance which u give to your customers while SELLING is no where seen in your after-sales services. SERIOUSLY FED UP OF YOUR IN-RESPONSIVE. I WANT TO RETURN YOUR PRODUCT WITH YOUR excellent SERVICE ASAP . If i do not get a response in a day. IM GOING TO FILE A CASE in CONSUMER COURT against you. COMPLAINT NO: 82520340 NAME: DILIP MOB NO: [protected]