| Address: Mumbai City, Maharashtra |
​From: Mayur Kewalchandji Nahar
Date: Mon, Aug 10, 2015 at 6:24 PM
Subject: Re: Very Urgent Request / Complain
To: [protected]@eurekaforbes.com
​​
A Highly 3d Grade Services by Aqua guard really, how many calls U'll want me to make, how many emails??
I would like to ask U Do U'll really have Any Corporate Values or customer service levels or Do U really maintain Customer Relationship? or Just make Fake Promises everyday by day? My problem isn't still solved out till date, though promises by Ur Customer Service Executives many times & many emails by me. What sense it makes for U to keep a client calling & waiting?
Hope At-least U'll reply this email
On Sat, Aug 8, 2015 at 9:25 AM, Mayur Kewalchandji Nahar wrote:
Still the same problem persists, It really makes no sense trusting Ur name & Ur services, Ur Guy Laxman had again installed a motherboard as according to him motherboard had got corrupted but it again wasn't working, so 2 days back he again took back the motherboard assuring to replace on the day itself, still he is arriving, have called him several times later but says the same thing & even had called Ur Customer care but no Use.
It's really a horrible experience, Please escalate my request.
On Aug 4, 2015 8:06 PM, "Mayur Kewalchandji Nahar" wrote:
Really a Very Bad Experience or can simply say worst experience with U'll. Worst service seen till date from any co. I guess I had made a real mistake by Trusting Ur so called name aqua guard.
With so many requests, still no guy from Ur end has turned up, though requesting U so many times by calls & emails & all, But no use.
My real Mistake was Trusting Ur name.
On Aug 3, 2015 9:52 AM, "Mayur Kewalchandji Nahar" wrote:
Contract Receipt No. 10 / 23053332
Name - Nahar Consultancy
Add - 209, 2nd Floor, Ashok Bhavan CHS, Bhaji Gali, B. P. X Road No. 3, Bhayander-East. Thane-401105
​Registered Mob No - [protected]​
​Correspondence ​
Mob: +91 [protected]
​Ur Guy Singh had arrived on 29/07/2015, for changing candle & carbon, against req no[protected], he came changed & the machine stopped working, later he says I again need to drop a request to start the machine, I again had dropped a request no[protected] dated 30/07/2015, one o[censored]r gu​y again had arrived office & said he couldn't do anything & needs a higher authority to check, I again dropped a request on 31/07/2015 describing very urgent req no[protected] still nil o[censored]r guy has arrived at ofc.
​My Concern is I had trusted Ur name & hence signed a 3 year contract with U for maintenance, 1st year there was nil maintenance from Ur side, I had to complain when the water I tasted was sour, ​& the candle & carbon was changed after one year after so many calls to U.
​Is it My Mistake​ that I Trusted U & Ur Name called Aquaguard.
​What will U do if any of my ofc guy falls sick or their health is affected, would U answer their Family?
I want this to be improved on Very Urgent Basis.​
Eureka Forbes customer support has been notified about the posted complaint.
NAME: M. V. S. K. KISHORE
PRODUCT: AG BOOSTER (WATER FILTER CUM PURIFIER)
AMOUNT: RS. 9190/-
DATE: 27.10.2014
AMOUNT PAID BY US: RS. 10, 490/- VIDE CHEQUE NO. "512728" dated. 26/10/2014.
I am so on reminding the matter every time regarding the excess payment paid by us and requesting to release the excess amount of Rs.1300/-., But i have not yet received at least any reply from Ur side.
Case:
After so many requests and complaints made on the toll free no. from November, 2014 onwards- The Manager Shri Rajanikanth where we placed the order, informed us in the month of Feb 2015, that they had received the cheque and for that they require A/c no. of the Customer. Accordingly we had informed the same vide e-mail dated Feb 23, 2015 and also called on phone. Even after two months also the amount was not credited. So, We
enquired:
On the first day, they told us that "the office bearer had dropped the cheque in the bank and we don't know whether it is placed or not" and advised us to check the bank a/c.
On the next day, when we informed that we had not received any amount then they said that we will enquire the same.
next on making several calls and mails - they are telling that, they are not the dealing persons, accounts section is the responsible and have given the telephone no. Of accounts section.
After making several calls and talks with so many persons, it is found that Shri Venkat is the authorised person and so on calling and mailing for the response. but neither the reply for the mail nor the person in phone have reached us inspite of several remainders.
Cheque given by us on: 26/10/2014
Today's date: 19/08/2015 hope u understand, it is morethan 10 months.
Hope you understand the worst kind of response provided by your team and at least now this should get resolved.