| Address: Mumbai City, Maharashtra |
From: Mayur Kewalchandji Nahar
Date: Mon, Aug 10, 2015 at 6:24 PM
Subject: Re: Very Urgent Request / Complain
To: [protected]@eurekaforbes.com
A Highly 3d Grade Services by Aqua guard really, how many calls U'll want me to make, how many emails??
I would like to ask U Do U'll really have Any Corporate Values or customer service levels or Do U really maintain Customer Relationship? or Just make Fake Promises everyday by day? My problem isn't still solved out till date, though promises by Ur Customer Service Executives many times & many emails by me. What sense it makes for U to keep a client calling & waiting?
Hope At-least U'll reply this email
On Sat, Aug 8, 2015 at 9:25 AM, Mayur Kewalchandji Nahar wrote:
Still the same problem persists, It really makes no sense trusting Ur name & Ur services, Ur Guy Laxman had again installed a motherboard as according to him motherboard had got corrupted but it again wasn't working, so 2 days back he again took back the motherboard assuring to replace on the day itself, still he is arriving, have called him several times later but says the same thing & even had called Ur Customer care but no Use.
It's really a horrible experience, Please escalate my request.
On Aug 4, 2015 8:06 PM, "Mayur Kewalchandji Nahar" wrote:
Really a Very Bad Experience or can simply say worst experience with U'll. Worst service seen till date from any co. I guess I had made a real mistake by Trusting Ur so called name aqua guard.
With so many requests, still no guy from Ur end has turned up, though requesting U so many times by calls & emails & all, But no use.
My real Mistake was Trusting Ur name.
On Aug 3, 2015 9:52 AM, "Mayur Kewalchandji Nahar" wrote:
Contract Receipt No. 10 / 23053332
Name - Nahar Consultancy
Add - 209, 2nd Floor, Ashok Bhavan CHS, Bhaji Gali, B. P. X Road No. 3, Bhayander-East. Thane-401105
Registered Mob No - [protected]
Correspondence
Mob: +91 [protected]
Ur Guy Singh had arrived on 29/07/2015, for changing candle & carbon, against req no[protected], he came changed & the machine stopped working, later he says I again need to drop a request to start the machine, I again had dropped a request no[protected] dated 30/07/2015, one o[censored]r guy again had arrived office & said he couldn't do anything & needs a higher authority to check, I again dropped a request on 31/07/2015 describing very urgent req no[protected] still nil o[censored]r guy has arrived at ofc.
My Concern is I had trusted Ur name & hence signed a 3 year contract with U for maintenance, 1st year there was nil maintenance from Ur side, I had to complain when the water I tasted was sour, & the candle & carbon was changed after one year after so many calls to U.
Is it My Mistake that I Trusted U & Ur Name called Aquaguard.
What will U do if any of my ofc guy falls sick or their health is affected, would U answer their Family?
I want this to be improved on Very Urgent Basis.
Eureka Forbes customer support has been notified about the posted complaint.
Thank you for sharing your contact details we have made a note of the same. Our concerned team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team