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Eureka Forbes Complaints & Reviews

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Updated: Apr 9, 2026

Complaints 7999

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4419

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Good! Eureka Forbes values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Eureka Forbes step up their efforts to fully resolve all complaints 👍

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Address: Bangalore, Karnataka

Wide our complaint token no 82501901 dated[protected], we had requested for replacement of a tap of aquaguard. In spite of repeated warnings for the last four days, we haven't received any services other than fake promises. If this is not sorted out within the next 24 hrs, we wil have to go to higher forums.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 28, 2015

Verified Support

Hi Mini,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can. We have made a note of your complaint number, our representative will get in touch with you to ensure adequate resolution of your concern. We will try our level best to not disappoint you with our services and look forward to a long-term relationship with you.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

Aug 20, 2015

Verified Support

Hi Mini,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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Address: Pune, Maharashtra

Sir / Madam, Complaint number 82685874 was registered on 25th July morning and we were told that it will be attended within 2 working days. Inspite of numerous calls and follow up no one has come till now. The machine is completely out of order and we are getting water from neighbour's house. Also there was complaint made previously but that was inappropriately handled. Leakages continues.

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 28, 2015

Verified Support

Hi Rahul,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can. We have made a note of your complaint number, our representative will get in touch with you to ensure adequate resolution of your concern. We will try our level best to not disappoint you with our services and look forward to a long-term relationship with you.

Regards,
Eureka Forbes Team

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Address: Hyderabad, Andhra Pradesh

Hi, Am Vamsi Sai, I have registered a service call a month back to change my water filter of my Aquaguard Nano RO Model water purifier and at the time of registering it i have clearly mentioned to put it on High priority and I was told that with in 24 Hours of time I will be getting call from the service guy at it will be resolved after that.But to my surprise till now no one called me and again i have registered for a service call with another mobile number on 23rd of July, even this time no response from the service and when am again making my calls to the customer care they are cutting the calls abruptly in the middle of the conversation. I have been giving mail regarding this situation but, still there is no response Even today(i.e.27.07.2015) i made calls three times to them, to which they reply that it will get resolved by this evening. I would like to know, is this the way you treat your customers? Its been already five days when am i gonna get the call from the service guy and when am i gonna get the problem resolved? How many times we need to follow up? Complaint Number. 82630759

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 28, 2015

Verified Support

Hi Vamsi,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your complaint number; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long-term relationship with you.

Regards,
Eureka Forbes Team

V

Vamsi S

from Mumbai, Maharashtra

Jul 29, 2015

Hi,
Even though you have made a note of my complaint number and replied instantly.Till now I didn't get a call.its been already one month.How many more months I have wait now?

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Address: Bangalore, Karnataka

I bought a air filter (ACTON) from Eureka forbes last week. The new unit did not power up, hence filed a complaint the same day. Till now no response to my complaint. I sent an email to customer care to replace my unit, no response. The response over phone is equally bad, pretty much standard answer (we will respond in 24 hrs) every time you make a call. Eureka forbes is horrible, I think the money back guarantee (30-day) is a false promise.

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 27, 2015

Verified Support

Hi Ranga,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can.Please provide us with your contact details, our representative will get in touch with you to ensure adequate resolution of your concern.We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

D

deepmala solanki

from Delhi, Delhi

Nov 12, 2015

I m deepmala Krahera I have purchase aeroguard with action on 1sst Nov I still I don't get it installation done .. Even my freebie is missing as they committed on online purchase. A sipper will be free but I don't get .. I put request for that they gave me docket no 93485812. .. But I don't get call from anyone from eureka Forbes...

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Address: Ludhiana, Punjab

I have a Aqua Guard RO, for which AMC was done by us by paying requisite amount to the company, since about 8-9 months RO is giving problems, as it is not filling water, even after repeated complaints nothing was done, then almost after 3 months it was repaired, it worked for couple of weeks and again it conked out, now for almost three weeks or more it is not working, I tried all means of lodging complaints, but of no use, then on 25th of July I logged in a sales request, this was replied by sales team not once but three times, but still no one has contacted regarding service, this shows care they take and level of commitment.

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 27, 2015

Verified Support

Hi Sammellan,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

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Address: Mumbai City, Maharashtra

My Eureka Forbes Acquaguard Nova water purifier has not been working since the last 1 month. Despite repeated phone calls to the call centre and the aurhorised dealer Hirai Enterprises in Mulund, they have failed to repair the machine. I had called the local Eureka Forbes office and Mr Joseph responded to the call. Despite his assurances, no one has turned up. They came and changed the candle 10 days back but the machine is still not working. The technician was unable to resolve the issue. Instead of rectifying the problem, they are complaining about the model being old. If the model is old, then why did they renew the contract. COMPLAINT DATE :[protected] SERVICE REQUEST NO. [protected] CONTRACT RECEIPT NO.[protected] CONTRACT DATE : 7-7-2013 CONTRACT PERIOD :[protected] TO[protected] NAME : S.V. RAMAN ADDRESS : B-3-, FLAT NO. 802, LOK EVEREST APARTMENTS, JSD ROAD, MULUND (WEST), MUMBAI - 400080 MOBILE : [protected]

Eureka Forbes customer support has been notified about the posted complaint.

Jul 29, 2015

Updated by RAMAN VENkAT This is to bring it to your notice once again as to how Eureka Forbes has been handling this case. After the above complaint, there was a call from one Mr. Amarnath from local Eureka Forbes office in Mulund[protected] within 24 hrs. Again on Tuesday, i.e,[protected], Mr Amarnath called me again in the morning asking me whether anyone had come to repair. I said no. I was in office when I got a second call in the evening at aroudn 4.30 pm. The same question was asked and I said no one had come till now. Since I was in office, I didn't get to cross check with my family at home. During that period, a technician by the name of Vilas or Vikas had gone to my house. He spent close an hour and a half diagnosing the machine. He was unable to resolve the issue. He went back saying that he will come back on Wednesday at 10 am with one Mr. Amit who is a field coach. It is quarter past 11 as I am writing this mail, and still no one has come.

We have gone through enough and is causing us mental trauma. We are unable to move out of the house, waiting for someone from Eureka Forbes to come and repair the machine. It is not possible to wait any further. This is to bring it to your kind notice that I will approach the consumer court in due course if my problem is not resolved within this week.

Meanwhile there was a call from no.[protected]. The person said that he is Aryan and calling from Eureka Forbes Head office in Gurgaon. I got the call the first time as soon as I registered my complain in this forum on Monday. Today[protected] while writing this mail) he called me again at 11.10 am. He started giving me options of taking the machine back and refunding me the amount & giving me vouchers. He has asked me to provide me my email id, which I have forwarded to his number. I want to know whether this person is authorised to deal with me like this.

COMPLAINT DATE :[protected] SERVICE REQUEST NO. [protected] CONTRACT RECEIPT NO.[protected] CONTRACT DATE : 7-7-2013 CONTRACT PERIOD :[protected] TO[protected] NAME : S.V. RAMAN ADDRESS : B-3-, FLAT NO. 802, LOK EVEREST APARTMENTS, JSD ROAD, MULUND (WEST), MUMBAI - 400080 MOBILE : [protected]

Jul 29, 2015

Updated by RAMAN VENkAT COMPLAINT DATE :[protected] SERVICE REQUEST NO. [protected] CONTRACT RECEIPT NO.[protected] CONTRACT DATE : 7-7-2013 CONTRACT PERIOD :[protected] TO[protected] NAME : S.V. RAMAN ADDRESS : B-3-, FLAT NO. 802, LOK EVEREST APARTMENTS, JSD ROAD, MULUND (WEST), MUMBAI - 400080 MOBILE : [protected]

Compalint has not been resolved yet. Technician failed to rectify the problem.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 27, 2015

Verified Support

Hi Raman,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

R

RAMAN VENkAT

from Mumbai, Maharashtra

Jul 29, 2015

If my complaint is not resolved within this week, I may approach the Consumer Court for redressal.

Meanwhile, one Mr Aryan, claiming to represent Eureka Forbes, called me. He called from this no. [protected] and said that he is calling from Eureka Forbes head office from Gurgaon. He offered to take the machine back and provide me with refund of the entire cost of the machine or provide with vouchers. He also offered me discount of 25% if I opt for a new Eureka Forbes water purifier. I asked for an official communication regarding this. Mr Aryan asked me to send my email id which I gave him.

The first call from this no. [protected] was on Monday,[protected] hr after I registered my complaint on this forum ).
The second call was today[protected] at 11-10 am.

I would like the company to clarify whether an individual, claiming to represent the company, can offer me such a solution.

raman
[protected]

Eureka Forbes Customer Care

from New Delhi, Delhi

Aug 20, 2015

Verified Support

Hi Raman,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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Address: Mumbai City, Maharashtra

Dear Sir/Madam, I had purchased the Aquasure Xpert RO Water Purifier last year in August and have been getting serviced at proper intervals. Now again when the water quality degraded I called for service and on checking the person said that the membrane needs to be changed but for that you will have to buy an AMC costing Rs.4, 800/-. When I asked that this is included in Initial Warranty by the company and since the product is still in warranty, I should get the membrane replaced with a new one. To this they are saying that you would get it replaced by an old recharged one, and that too when available with them. (Please Note: I also have purchased the extended Warranty for the product while purchasing the machine which they are saying is void and cannot be claimed. Even though I have proper bills and documents.) (Complaint No: [protected]), Mobile-[protected]. Best Regards, Lokesh Amlani

Eureka Forbes customer support has been notified about the posted complaint.

Jul 29, 2015

Updated by Lokeshamlani Dear Sir,

There is still no response.

I need my hard earned money back from this fraud organisation.

Regards,
Lokesh Amlani

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 27, 2015

Verified Support

Hi Lokesh,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can. We have made a note of your contact details, our representative will get in touch with you to ensure adequate resolution of your concern. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

Lokeshamlani

from Mumbai, Maharashtra

Jul 29, 2015

Dear Sir,

I don't know why, but still I did not received any call from Eureka Forbes. And also nobody even tried to come for the resolution of the issue.

I am afraid I can not trust this company anymore and would request if I could get my hard earned money back and get relieved of the torture of everyday.

Request for an early resolution of the issue.

Regards,
Lokesh Amlani
[protected]

Lokeshamlani

from Mumbai, Maharashtra

Jul 29, 2015

Dear Sir,

I don't know why but I have received no call from Eureka Forbes office after the last update and no one even tried to come for the resolution of the issue.

I am afraid I can not trust this company anymore, as even after this level of conversation there is no response.

I would request to kindly refund my hard earned money and relieve me of the daily torture of the follow-up.

Waiting for early resolution of the issue.

Regards,
Lokesh Amlani
[protected]

Lokeshamlani

from Mumbai, Maharashtra

Jul 29, 2015

Dear Sir,

I have not yet received any response.

Request to kindly refund my money as I am pissed off by Following-up with no response from the company.

Regards,
Lokesh Amlani
[protected]

Lokeshamlani

from Mumbai, Maharashtra

Aug 1, 2015

There is still no response,

I don't understand whether this complaint system even works? Received only one message from the company but yet not resolved the issue.

Regards,
Lokesh Amlani.

Eureka Forbes Customer Care

from New Delhi, Delhi

Aug 20, 2015

Verified Support

Hi Lokesh,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

Lokeshamlani

from Mumbai, Maharashtra

Aug 21, 2015

I have not received any response from your service team yet and I am surprised how could you claim that my issue is been resolved even without anyone visiting me.
Kindly do the needful.
And one more thing there is also no response from the customer support as I have not received any revert on the email sent to the email I D mentioned above.

Lokesh Amlani.

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Address: Pune, Maharashtra

There has been no service of my product since I have brought it (9 months now). You can the call center they just give the assurance. You try to raise the request online, it doesn't work. You try to escalate the request online, it doesn't work! What a pathetic company !!! I am going to put the feedback on every social media as I can. There is no one to listen. They just took the money for the AMC and never turned up. The product is not installed properly. Finally I gave up following up for that!!

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 27, 2015

Verified Support

Hi Sushant,

We are sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have. Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.

Regards,
Eureka Forbes Team

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Address: Bangalore, Karnataka

A complaint was registered in toll free number on 23/7/2015 for replacement of damaged water tap of Duo model water purifier through telephone to[protected], when the concerned official had promised to repair the same yesterday. The matter was reminded today also when it was assured to service the same by evening. In the mean time, we contacted the service centre, Bangalore at[protected] and they informed they do not have spares and complaint has to be registered. It is unfortunate that the response of your service centre is not satisfactory. It may be noted that the machine is covered under warranty for 4 years. The machine was purchased in 2012 and the parts are coming out one by one and hence we are doubtful of the quality of the product. In view of this, please exchange the product immediately so as to avoid frequent repairs. Thanking you, A S RAJEEV FLAT NO. 202, A2 BLOCK, GANGA NATIONAL GAMES VILLAGE, KORAMANGALA, BANGALORE MOB [protected]

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 27, 2015

Verified Support

Hi Rajeev,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

Aug 20, 2015

Verified Support

Hi Rajeev,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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Address: Hooghly, West Bengal

Product name- AQUA GUARD CLASSIC, Water Purifier AMC Type -Silver Details of AMC: Contract receipt no.10/22184148, dated 23.05.13, Period- 25.05.13 to 24.05.15, Amount paid Rs.2300/- Company made another contract before expiry of aforesaid, details of which - Contract receipt no.10/23535824, dated 26.05.14, Period -26.05.14 to 24.05.16, Amount paid Rs.2500/- The above details clearly shows overlapping of AMC period for a single product installed at single premises at 96, Parmar Road, Po-Bhadrakali, Uttarpara, Hooghly-712232, West Bengal. We communicated the company representative several times and customer care executive verbally as well as by letter but no initiative has been as yet taken by the company to rectify the said anomaly. The necessary documents are attached.

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 24, 2015

Verified Support

Hi pramaniks.cma,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long-term relationship with you.

Regards,
Eureka Forbes Team

P

pramaniks.cma

from Kolkata, West Bengal

Jul 25, 2015

Contact no.[protected]; [protected]; [protected]

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Address: Visakhapatnam, Andhra Pradesh

I have purchased a Water Purifier in Dec 2014, replacing old Innova(failure mode) with a new UV model but we are having trouble from day one when we send sms REQ to their no. the engineer comes and cleans but of no use. Next itself our problem starts.NOw when i am trying to contact their marketing people( Vasudeva Rao/Shekar) nobody answers the phone. The service itself is very bad, the marketing person never understands the situation or acts according to the consumer requirement.

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 23, 2015

Verified Support

Hi Satya,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

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Purchased product on 4/07/15. Product has been delivered on 11/07. Despite repeated calls no one came to install it. The agents did not connect the call to supervisor upon request as well. They say they do not have supervisors. Today is 23/07/15. If there is any technical issue, I think the service will be even worse. I can't even submit an online request to set up a return. If I would have purchased from a local store, at the most it would have taken 2 days to get it installed. I wasted 22k for this product.

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 23, 2015

Verified Support

Hi GladysW,

We are sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have. Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.

Regards,
Eureka Forbes Team

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Address: Mumbai City, Maharashtra

I booked compact purifier on 04th July 2015 and even received alert on 09th July that order has been booked ( order Number :- [protected] ). but not received machine. complaint in customer care on 20th July (no.[protected] but no response. on 23rd July money got dedicated from my account as well. even after multiple calls to sales representative and there managers no proper response..

Name :- Rajesh S. Sure
Contact number:- [protected]
Address:- D/204, K.panchgan CHS, near Vallbh yog tower, Pushpa park Malad ( E )Mumbai :- 97 Maharashtra, India

Complaint marked as Resolved

Provided my machine on 23rd July 2015. It require lot of phone calls and internet. Thanks to all people who put efforts for Machine delivery.

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 23, 2015

Verified Support

Hi Rajesh,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

Aug 20, 2015

Verified Support

Hi Rajesh,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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Address: Chennai, Tamil Nadu

Yesterday your chennai service representative named Ganesh for service area choolaimedu performed my first free servicing. He replaces the external filter for Rs 375. Today my aquaguard keeps on beeping but does not switch on. You should not have given free servicing. My water purifier was working fine prior to servicing.Your representative confirms that first servicing is free and next servicing is Rs 400. Free servicing is useless. Your free servicing is of no use and in fact done to damage my water purifier for subsequent servicing. This gives serious negative impression about the brand and its representative.

Complaint marked as Resolved

Finally your service engineer balu resolved it.But still water has odour and taste is not good.However I am happy that finally some how the aquaguard is in working condition

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 23, 2015

Verified Support

Hi Sourav,

We are sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have. Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.

Regards,
Eureka Forbes Team

S

sourav2348

Jul 23, 2015

Hi Eureka CC,

The name of your executive is Ganesh Mobile Number [protected]

Bill Date 22-July-2015 Bill No 18068030, Pincode-600094(Chennai India).

I had shared my registered mobile number through facebook and email.

very poor experience with free servicing done to damage my equipment. However we payed Rs375 for 10" candle.

S

sourav2348

Jul 23, 2015

CIN:U27109WB1931PLC007010

S

sourav2348

Jul 25, 2015

I had raised service request with no 82660798.Please do needful.

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Address: New Delhi, Delhi

I have purchased one Aquagard Elegent RO+UV (S/N-[protected]) from Ranjeet Electrical&Electronics Uttam Nagar New Delhi 110059. During the installation engineer did not check Pre and post check of my MCD water although i requested them but he refused our suggestion. Therefore after filtration of water TDS value remain 5 that is not good for health. TDS value should be 50-70 for better heath as per health recommendations however water test was also effected like distil water. No wrath for me with good health which is suggest Agaurdgard. I raised my concern many times to companyâ€™s Engineer and Area Manager(Akhilesh M-[protected]) as well Dealer although dealer agreed to change my product but Area manager is dined my request but why I donâ€™t know and he is suggest to change your memoran I donâ€™t have idea on it and he/she donâ€™t comment to TDS value above the 25 after filtration water. So many request sent to Dealer( Ranjeet Electronics) after that he changed my product now I got Aquagard Enached which is related to UV, UF and told me raise a SR to company for installation same I did but till the date no one attend my SR and product installation still pending. Itâ€™s long pending issue since 11th July. Aquagard service is too bad and do not care customerâ€™s money and health. Aquagard customer service very cheap and very painful for all customerâ€™s and no one take any ownership from aquagard. Follow up Call Number was provided by Aquagard call center:[protected]

Aug 6, 2021

Complaint marked as Resolved

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 23, 2015

Verified Support

Hi Sunil,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can. We have made a note of your complaint number, our representative will get in touch with you to ensure adequate resolution of your concern. We will try our level best to not disappoint you with our services and look forward to a long-term relationship with you.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

Aug 20, 2015

Verified Support

Hi Sunil,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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Address: Chennai, Tamil Nadu

I had purchased this XFORE Vacuum cleaner on June 27th 2015 ( transaction id is 61043, Customer ID is [protected] ). This was delivered by Mr. R.Sathish Agent-Code:9078419 on July 5th 2015. R.Sathish initially came for a demo with some other vacuum cleaner for which I didn't request a demo call. That was fine since I knew about the vacuum cleaner and have been using Eureka Fobes vacuum cleaner for more than 15 years ( i.e. from the first model.) But this time the product which I received was damaged, the cord was auto-winding and was not holding/locking in one position. Since then I had called them R.Sathish and the branch manager Mr.Senthil Murugan Pallavaram service centre, many times. But this issue is still not resolved. This would be my third vacuum cleaner from Eureka Fobes, it was never like this before. The integrity and service of Eureka is long gone. This ticket[protected] was raised with customer care two days back on 20th July 2015 ( via live chat )and it was said it will be resolved in 24 hrs MAX. But when I tried to escalate this via the site http://www.eurekaforbes.com/Product/Escalate-Your-Service-Request it says "Input ticket number is not valid". I don't know what to do now.

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 23, 2015

Verified Support

Hi Shivram,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long-term relationship with you.

Regards,
Eureka Forbes Team

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i had purchased euroguard water purifier in Nepal. I have also made maintenance contract. I would like to get some informatio from the main office of Eureka Forbes in India. . which is the authorized dealer in Nepal ? what are the facilities and information should that company provide to the customers? Every year it is increasing its maintenance cost, actually what is the rate of increment? Does the main office come to Nepal regularly to know what is the dealer actually doing to the customers in the name of the main company Eureka Forbes ? Thank you. 7/22/2015

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Address: Kolkata, West Bengal

We have a 2005 Aquaguard Inova model and have been maintaining a regular AMC with Eureka Forbes. Due to the water being hard, we have also taken an external sediment candle and Miracle which is supposed to be a heavy metal remover. The AMC has just been renewed in June 2015 for a period of two years and after servicing, the machine has been pronounced to be perfect by the service man, Mr Tanit Majumdar. Today another person, Mr Aniket Roy from Eureka Forbes visited and stated that the TDS in the tap water is less than the TDS in the water coming from the machine and said that due to calcification and sedimentation, the UV lamp has stopped functioning. When we contacted Mr Tanit Majumdar, he said that the UV lamp cannot be replaced and the whole machine will require replacing. When we enquired as to why this was not brought to our attention at the time of renewal of the AMC no satisfactory answer was forthcoming. Mr Roy further told us that the Miracle only stops iron and not the other heavy metals such as lead, arsenic etc. whereas even the user guide provided by Eureka Forbes states otherwise. We are completely confused and flummoxed. It is clear that Eureka Forbes and its service men are out to cheat the customers. Beware before buying their products. We further demand that the AMC be returned as we have lost complete faith in the Company and its products and service.

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 22, 2015

Verified Support

Hi Anshumala,

We are sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have. Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.

Regards,
Eureka Forbes Team

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Address: Vadodara, Gujarat

With reference to customer ID [protected] an on line purchase from Eureka Forbes site was made on 27.06.2015 for a Dr Aquaguard Genius+ amounting Rs 22, 990/ During first installation their technician could not install due to some defect in the unit. So many calls and mails have been sent but no action has been taken from the company.

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 22, 2015

Verified Support

Hi tkumar59,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your customer ID; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long-term relationship with you.

Regards,
Eureka Forbes Team

T

tkumar59

from Mumbai, Maharashtra

Jul 23, 2015

Dear sir,

Regretfully it is informed that we are facing lot of problem due to your defective unit vide customer ID [protected] it is taking more than 5 hours instead of 45 minutes to fill up its inbuilt tank. And its drain water continues falling after filling of its tank even after when the unit electrical supply is switched off. Water is falling from the top of the unit. Since the unit is installed today itself by your representative and not working properly it is requested that either paid amount to be refunded or replace the product at the earliest. We are facing water crises in such a rainy season as old water purifier has been removed today and your Dr Aquaguard Geneus+ is not working too. I'm fed up with working of your team.

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Address: East Godavari, Andhra Pradesh

I have paid Rs.3810/-(Rupees Three thousand eight hundred and ten only) vide SBI cheque No. 813659, dt.29.5.2015 towards Service Contract for servicing of Aqua sure Nano RO water purifier for the period from 29.5.2015 to 28.5.2016. As per the service contract Receipt No.[protected], dt.29.5.2015, for RO based water purifier 3 services are to be done and all the filters..Pre-filter Candle, Sediment Filter, Pre-carbon, Post-Carbon&Membrance are to be replaced. But, on 5.6.2015 only Membrane filter has been replaced and a message to my mobile no.[protected] has come stating that eureka forbes have replaced MEMBRANE FILTER ASSLY.ATOM/NANO MRP.Rs.1915/-. The local eureka technician/officer told that they would replace remaining filters as they were out of stock. Till now, eventhough One month time has been elapsed, the remaining filters have not been replaced as per the service contract. Because of this, in the absence of remaining filters, we are unable to drink pure water from the system. Further, the response of the eureka local staff here in this regard and in attending timely service also is very poor and not satisfactory. It is not meaningful and justifiable collecting Contract Amount of Rs.3810/- from me without availability of the all the filters. The supply of all the parts which are to be replaced as per the service contract should be done before initiating the contract. I request necessary help in this regard. From: B.V.Ramanamurthy, Superintendent, Customs, Central Excise&Service Tax, Kakinada. MOBILE NO.[protected]

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 22, 2015

Verified Support

Hi B.V.Ramanamurthy,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can. We have made a note of your contact number, our representative will get in touch with you to ensure adequate resolution of your concern. We will try our level best to not disappoint you with our services and look forward to a long-term relationship with you.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

Aug 20, 2015

Verified Support

Hi B.V.Ramanamurthy,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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