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Eureka Forbes Complaints & Reviews

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Updated: Apr 9, 2026

Complaints 7999

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Good! Eureka Forbes values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Eureka Forbes step up their efforts to fully resolve all complaints 👍

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Address: Gurgaon, Haryana

I had serviced my aquaguard in April, 2015. Then i was out of town for 3 months due to office work and when now I'm back I have found out that the water is a little muddy. So i called up Eureka Forbes, they are saying that i'll have to again pay the maintenance charge but i have already payed Rs 800 in April and clearly they haven't serviced the aquaguard well enough.

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 22, 2015

Verified Support

Hi Saraan,

We are sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have. Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.

Regards,
Eureka Forbes Team

Lokeshamlani

from Mumbai, Maharashtra

Jul 25, 2015

I had purchased the Aquasure Xpert RO Water Purifier last year in August and have been getting serviced at proper intervals.

Now again when the water quality degraded I called for service and on checking the person said that the membrane needs to be changed but for that you will have to buy an AMC.

When I asked that this is included in Initial Warranty by the company and since the product is still in warranty, I should get the membrane replaced with a new one. To this they are saying that you would get it replaced by an old recharged one, and that too when available with them.

(Please Note: I also have purchased the extended Warranty for the product while purchasing the machine which they are saying is void and cannot be claimed. Even though I have proper bills and documents.)

(Complaint No: [protected]), Mobile-[protected].

Best Regards,
Lokesh Amlani
[protected]

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Address: Pune, Maharashtra

Its been more then a months time, I have asked customer care guys to escalated my issue, however still no one has approached me for the solution. I have sent three email reminders on [protected]@eurekaforbes.com. However no response To give the insight on the issue. Registered mobile no.[protected]/[protected] Product : Aqua-guard Water purifier -Gold Nova We had a contract of Rs.3750/- from 20th June 2012 to 20th June 2015. As per the contract, one filter per year needs to changed. However the filters are not changed as per agreed contract. However the technician says that he had changed. Also it very strange that no receipts are given any time the service/ filter are provided. As per call center the technician should provide some receipt book or some document while signing the contract. I fail to understand that nothing was given to us during the contract renewal. And now we are told that contract is over and we have to renew. I don't mind renewing the contract however the services are not given to us as per agreed contract. The technician is just showing some cards which are signed by us. We do not agree on those cards, the sign part is just stick to some other cards and matter can be written later which is not acceptable at all. I request you to provide the services for next three years with proper documentation and receipts. We have already paid the contract money for which the desired services are not given. Hence request you to escalated this issue to high level and provide the solution. After several Service request and complains, my case is not yet resolved, I am forced to file a case against eureka Forbes in consumer forum and claim the damages Looking forward for support. I had escalated on 17th, however no response is received. I do not want excuses that my contract is expired on 20th June. Had given reasonable time for team to check and revert Resolution required : Either give me the refund of Rs.3750/-, else provide/replace the filters for next three years. Regards Ravi Guwalani [protected]

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 22, 2015

Verified Support

Hi Ravi,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can. We have made a note of your contact details, our representative will get in touch with you to ensure adequate resolution of your concern. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

R

Ravi Guwalani

Aug 6, 2015

You are just sorry to hear about my experience, but this is not yet resolved. I have just received the call, but no one attended the complain. Request you to look into the matter and revert.

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Address: Chennai, Tamil Nadu

Eureka Reviva RO unit is under repair for the past 3 months, due to hose cut and Water leak from water inlet hose. The problem was reported to local service network and also booked service request using [protected] mobile facility. No doubt the service calls are booked but no one is reporting / attending the unit. In spite of repeated followups the service is denied for the unit under valid AMC till 09/03/2017.Appending AMC contract receipt for your quick reference. I am seeing Eureka team is very aggressive in sales, interested in making AMC but denying service, keeping the customer requirements as a secondary priority. The simple service request is being delayed for the past 3 months, and due to this inaction, we are forced to buy bottled water from market, putting us in trouble.

Jun 6, 2017

Complaint marked as Resolved

I switched over to a new machine of the same brand.

Eureka Forbes customer support has been notified about the posted complaint.

Jul 27, 2015

Updated by ArunAdhi Alike complaints, There seems to be No response to Service requests too.

Arun
[protected]/[protected]

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 22, 2015

Verified Support

Hi Arun,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long-term relationship with you.

Regards,
Eureka Forbes Team

A

ArunAdhi

from Chennai, Tamil Nadu

Jul 27, 2015

Thanks for your comment on my complaint.
But wherever I complain, I get standard replies.
I initiated a service request( A free service/ 3 months under AMC was in due).
I got a reply that the technicians will attend to the request within 2 days.
But I've not got any call. I request you to please take note of my contact numbers, so that your valuable service initiative doesn't get misdirected due to miscommunication.

Arun
[protected]/[protected]

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Address: Mumbai City, Maharashtra

Hi, I buy a product RO + UV Enhance on dated 17th Sep, 2014 and less than a year the product got damage. I buyed the product after making a search in Eureka Forbes site through Find your purifier by entering the Pincode. If the Purifier candle and carbon are getting damaged less than a year than it is false commitments made by the company.

Eureka Forbes customer support has been notified about the posted complaint.

Jul 21, 2015

Updated by BijayL Inspite of sending mails calling Customer care...no response at all.
So fine.Will return back your product to your office at Mumbai and file a consumer complain against this issue at nearest consumer forum court.

Thank you.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 20, 2015

Verified Support

Hi Bijay,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your complaint number; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team.

B

BijayL

from Lonavla, Maharashtra

Jul 20, 2015

Hi,

The problem is due to problem of purifier we have to boil the water on gas and then use it.

B

BijayL

from Lonavla, Maharashtra

Jul 21, 2015

Hi,

Today i talked to escalation head of navi mumbai, As per our discussion that i have to pay for the parts of the purifier which is not acceptable from my side after spending a huge amount to purchase a product then additional amount to be paid to replace the parts.I purchase the product and know the situation is i have to boil water on gas then use it.
So, If the solution is a problem then no issues i will send ur useless product to your mumbai branch(lower parel) by this saturday.

Thank you for the worst service provided till date.

Regards,

Eureka Forbes Customer Care

from New Delhi, Delhi

Aug 20, 2015

Verified Support

Hi Bijay,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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Address: Shimoga, Karnataka

Hello, On 24th April'15 I was paid Rs. 4350/- towards AMC renewal for my iNova Water purifier to one of the service representatives sent my Shimoga city Authorized service centre (Ph:[protected]. He gave me an pink coloured slip in return as acknowledgement. After that he never attended for service till now by himself. last week[protected] I called the Eureka Forbes Shimoga office (Ph:[protected] and requested for a service. they sent an service person he checked the acknowledgement copy given by last guy for AMC renewal and said it's not valid. I was Shocked! he left the house without providing the service by redirecting it to his manager. I tried to contact his manager but he's not responding properly. So I decided to write here once before lodging a complaint against Eureka Forbes in Police station. My contact details : [protected]

Eureka Forbes customer support has been notified about the posted complaint.

Jul 21, 2015

Updated by Harsha Hr My apologize, I have written the wrong date of the AMC renewal. It must be 24th April 2014 instead of 2015.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 20, 2015

Verified Support

Hi Harsha,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team.

Eureka Forbes Customer Care

from New Delhi, Delhi

Aug 20, 2015

Verified Support

Hi Harsha,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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Address: Gurgaon, Haryana

Service centre person of sec 15, always send the same person, pramod, who doesn't have a password . They both argue, doesn't listen & understand the problem . When we ask for kishore joshi, a very mannered, executive from aquaguard, the service centre person forces us to let only pramod, solve our complaint otherwise he threaten us .

Eureka Forbes customer support has been notified about the posted complaint.

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In last 1 year this is 12 th time i am calaling to CC. Yesterday i.e 19 July 2015 when i called to CC to register a complain (Her name is Divya). She told she has taken a complain and gave me a complain number. She also told she will arrange a call back from higher authorities. Today i.e 20 Julr 2014 when i called back to CC and gave my complian number they are saying it is not complain this number is for service request. When i asked CC to connect me to Divya to whom i spoke yesterday they are saying she is not available. Somebody reading this please dont buy any product from Aquaguard. When i bought this i got leakeage problem in one month itself when i called to CC nobody responded this problem persisited till 2 months. Afyter six months water is not flowing into the machine again when i reached CC they did not respond properly that persisited for 2 months. Now again i got the same problem. Please note in last one yaer no one from higher authority approcahed me it is always CC executive who always says they dont know etc... Worst compnay they are just looting customers. I paid 16000 for this product and suffering like hell.

Eureka Forbes customer support has been notified about the posted complaint.

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Address: Khordha, Odisha

Had made the payment on 8/Apr/2015 and machine got delivered on 20/Apr/2015 and installed on 28/Apr/2015 after chasing at least 20 times on customer care. From the very beginning I am facing problem with the machine and even the local service center guys harassed me by charging me Rs 800 for the installation by stating that you have not purchased it from us. I kept telling them that I had purchased the product from Eurekaforbes online not from any other online site. They returned back without installation (Pradeep Tudu : [protected]) and it got installed after 3days after chasing the customer care. Now the machine is not working and I am not getting water from the machine from last 25days. I called to the local area manager number ([protected]) provided by the customer care personnel but the call is not going as incoming call is not allowed to that number. I got the Kolkata customer care number after chasing on the customer care toll free number. After falling to get the support from local Eurekaforbes service center and logged the complain on 4th July (Complain #[protected] but no technician has came. I spoke to so many executives(Somu Mohanta, Somdutta, Romi, Ansari, Aaakash, Apurva) and every time they were telling you'll get the service within 24hrs-48hrs. After chasing them 5times/day on 16/July/2014 Apurva told me you'll get the service before Saturday with very rude attitude but nobody contacted me till today when I called them for knowing the status of the same, the customer care executive (Sandeep) told me that it's status is completed. When I asked him to connect me to their senior executive, he didn't able to do so as nobody was available. I request you to please take up this issue with the company and help me in resolving this problem. My contact No. is [protected] / [protected]. Please find below the person details with whom I have contacted. Kolkata Executives: [protected]------ Somu Mohanta Somdutta Romi Ansari Akash Apurva Sandeep Bhubaneswar Executives: [protected][protected]--- N. C. Biswal : [protected] Pradeepm Tudu: [protected] Mihir: [protected] Ashutosh: [protected]

Eureka Forbes customer support has been notified about the posted complaint.

Jul 18, 2015

Updated by LeenashreeBehera Had purchased the Aquaguard AG - MAGNA RO+UV water purifier with Customer ID: [protected] and made the payment on 8/Apr/2015 and machine got delivered on 20/Apr/2015 and installed on 28/Apr/2015 after chasing at least 20 times on customer care. From the very beginning I am facing problem with the machine and even the local service center guys harassed me by charging me Rs 800 for the installation by stating that you have not purchased it from us. I kept telling them that I had purchased the product from Eurekaforbes online not from any other online site. They returned back without installation (Pradeep Tudu : [protected]) and it got installed after 3days after chasing the customer care. Now the machine is not working and I am not getting water from the machine from last 25days. I called to the local area manager number ([protected]) provided by the customer care personnel but the call is not going as incoming call is not allowed to that number. I got the Kolkata customer care number after chasing on the customer care toll free number. After falling to get the support from local Eurekaforbes service center and logged the complain on 4th July (Complain #[protected] but no technician has came. I spoke to so many executives(Somu Mohanta, Somdutta, Romi, Ansari, Aaakash, Apurva) and every time they were telling you'll get the service within 24hrs-48hrs. After chasing them 5times/day on 16/July/2014 Apurva told me you'll get the service before Saturday with very rude attitude but nobody contacted me till today when I called them for knowing the status of the same, the customer care executive (Sandeep) told me that it's status is completed. When I asked him to connect me to their senior executive, he didn't able to do so as nobody was available. I request you to please take up this issue with the company and help me in resolving this problem. My contact No. is [protected] / [protected]. Please find below the person details with whom I have contacted.

Kolkata Executives:
[protected]------
Somu Mohanta, Somdutta, Romi, Ansari, Akash, Apurva, Sandeep

Bhubaneswar Executives:
[protected][protected]---
N. C. Biswal : [protected], Pradeep Tudu: [protected], Mihir: [protected], Ashutosh: [protected]

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 19, 2015

Verified Support

Hi Leenashree Behera,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

L

LeenashreeBehera

from Pune, Maharashtra

Jul 20, 2015

Eureka Forbes Team,

It has been more than 17 days the purifier is in dead condition and I am chasing the Eureka Forbes every day to get it resolved but the issue has not been addressed till yet. It's under warranty and still I am getting this kind of service. I have spoke to number of executives including the manager as well but no results.

Thanks,
Leenashree

Eureka Forbes Customer Care

from New Delhi, Delhi

Aug 20, 2015

Verified Support

Hi Leenashree Behera,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

L

LeenashreeBehera

from Pune, Maharashtra

Aug 26, 2015

Hi,

I have returned back the product and wrote a letter for the refund money in return of the machine that but didn't get any call from the Eurekaforbes company till yet on the same. The personal who had taken the product had told me that the concern department will call me to process the refund money. Need a quick action on this.

Thanks,
Leenashree

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Address: New Delhi, Delhi

hi, I have purchased Aquaguard reviva water purifier under the 2 year contractual service contract. But whenever I made a request for service they close the request automatically without even calling to me. And I have to follow up continuously every time I need to service my product for more than 20 days. Last complaint I registered was on 13th Jul 2015 with complaint No 82461564. But today when I called them for knowing the status of the same, the Customer care executive told me that it's status is completed and thus closed on 13th July itself. And told me that she is registering new request. When I ask her to connect me to their senior executive, she refused simply saying that nobody is available. I have my local area manager number [protected], which whenever I call is busy or they don't pick up the phone. I have tried more than 20 times atleast, but still it's not reachable. This is a real harassment as I need to go for this whole process just for getting my RO serviced and to keep on drinking the untreated water for long periods. I request you to please take up this issue with the company and help me in resolving this problem. My contact No. is [protected] and address is 55-B, 4th floor, main road, Bhola nath nagar, shahdara, delhi-110032

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 19, 2015

Verified Support

Hi Mukesh Kane,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

M

M. D. Kakkad

from Rajkot, Gujarat

Jul 19, 2015

I have purchased water purifier from Euraka Forbes from their Sales Office Jamnagar on 27.05.2008 Bill No.[protected]). Since inception, I am availing Service contract under AMC. Last AMC Contract Receipt No.is[protected] dated:13.092014 for two years. Contract is current still 12.09.2016.
On 09.07.2015, My above purifier has stopped working. I contacted the Manager of their Sales Office at Jamnagar. But he bluntly refuse to provide immediate service. He rudely talked to me that he cannot send mechanic immediately.
As a result, since than my family is compelled to drink dirty water with germs and bacteria
particularly in this rainy season when purification of water is badly needed.
M. D. Kakkad, Ex. Bank Manager

M

mukeshkane

from Pune, Maharashtra

Jul 21, 2015

I am still waiting for your executive to visit or call me.
I have raised my request again and again to your customer center but nothing is happening. I am really fed up with your service.

Eureka Forbes Customer Care

from New Delhi, Delhi

Aug 20, 2015

Verified Support

Hi Mukesh Kane,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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Address: New Delhi, Delhi

I am using a Eureka Forbes water purifying machine and it is not working porperly. Its been more than a month filing complaints to the customer care but there has been no action to rectify the problem. Also the behavior of the agents and supervisors has been pretty bad. Mr. Nitin who tells to be the the supervisor behaves very badly. Contact No. [protected] Mr. Atul - [protected] Ms. Kumud - [protected] These are the people i have come in contact with. And they have replied in the worst ever manner. They seem to have no solution to the problems. I have been pathetically behaved by these people and still not come to the solution. Infact Ms. Kumud working at the service center tends to say that we are creating problems for her, which seems to be a funny thing as i am the one who is calling them from past one month to get the Water Purifier i.e. Aquaguard i-nova repaired. All these people have created problems for me as well as my family. I made almost 50 calls to get it done, but there was no action taken. and now the limits have crossed. I find no way to get my problem solved. Kindly take the necessary action against these people and get my machine repaired. Thanks Jatin Anand [protected]

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 19, 2015

Verified Support

Hi Jatin Anand,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

Aug 20, 2015

Verified Support

Hi Jatin Anand,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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Address: Mumbai City, Maharashtra

I purchased Dr. Aquaguard Compact from Eureka Forbes official website on 14th June. Product was delivered within a week but the installation engineer visited only after a week that too after chasing at least 10 times on customer care. The engineer told me that this product will not fit in the kitchen due to some technical issue in the product. He advised me to order the higher version of it. He said you have to call customer care to get the product replaced. It took me 3 days to get the right contact number. Again after continuous chasing my product was taken back on 4th July with a commitment that new product will be delivered within 5 working days. Since then I have not received even a single call from Eureka Forbes.I have called several customer care numbers since then but every time I get a standard response that we have escalated it to sales department. They gave me 2 contact numbers who are supposed to be sales head. Vineet Jain ([protected]) and Bharat Motwani ([protected]). Both of them never pick up the call or reply on message. I am unable to express the trauma that I am going through. It takes at least 30 mins to connect to customer care and even if I manage to connect they dont have any satisfactory response. I am on the verge of lodging a legal complaint against Eureka Forbes. Details, Customer ID: [protected] Transaction ID: [protected] Name; Anjana Beswal Mobile: [protected]/[protected]

Eureka Forbes customer support has been notified about the posted complaint.

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D

DayalA

from Mumbai, Maharashtra

Jul 18, 2015

Please read the issue stated above.

Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 18, 2015

Verified Support

Hi DayalA,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

Aug 20, 2015

Verified Support

Hi DayalA,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

A

Ameyask

from Pune, Maharashtra

Apr 14, 2016

Ha ha this seems to be Eureka Forbes team's usual business that seems. I have been dealing with similar problem. I bought a vacuum cleaner on 5th april and got a message that its delivered on 11th but I have not yet received and its 14th Apr 16. I made about 12-13 calls and spend so much to time logging complaints and Eureka forbes does not even show the courtesy to address or reply to my calls and emails. Such a pathetic service.

A

Ameyask

from Pune, Maharashtra

Apr 14, 2016

Its funny that Eureka forbes team is asking to contact you on their emails address whereas they dont respond if you send any email there :-)

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Address: Sikar, Rajasthan

Hi, I purchased DR. AQUAGUARD DR. AQUAGUARD MAGNA HD RO+UV worth 17490 rupees on mont ago over a sales call from Eureka forbes. I made the payment immediately after call itself when the sales executive did many promise about product quality and the delivery as well as free installation in my home. But today i am fully disappointed with my decision as i made the payment on 17th June but still i am awaiting for installation in my home. Free delivery and the complete installation are the part of the new product sale as per company and what same was committed to me. After given assurance to me only i made my mind to purchase the product. But in reality i am still awaiting for installation. Their customer care no. are always busy. Initially the product even was not delivered for around month but again called many times and requested them to deliver, finally they given me product but not at the home address in fact we had to receive at location which is 30 kilometers far from my home.Anyhow i received the product but still its not installed at my home. I spoke many persons, giving names few which i am able to remenmber here: Aditya Panwar(Salesman who called to sell the product), Ajay(sales supervisor), yusuf, Sagar etc. Below are the reference customer and installation ID for the purifier: Customer ID: [protected] Installation request no.[protected] Below is copy paste from the payment mail: ================================================================ Dear customer, Thank you for shopping with us. We have received the payment.Your Customer ID is [protected] Your order will be shipped to you shortly..For any further queries you can reach us on [protected] or email us at [protected]@eurekaforbes.com The details of the order you placed are mentioned below: Billing Address Shipping Address First Name SATYENDAR First Name SATYENDAR Last Name SAINI Last Name SAINI Address1 DABLA, TEHSIL-NIMKATHANA Address1 DABLA, TEHSIL-NIMKATHANA Address2 DIST.-SIKAR (RAJASTHAN) Address2 DIST.-SIKAR (RAJASTHAN) Landmark N/ A Landmark N/A State Name RAJASTHAN State Name RAJASTHAN City SIKAR City SIKAR Pincode 332718 Pincode 332718 Mobile [protected] Mobile [protected] Email satyendra.[protected]@gmail.com Email satyendra.[protected]@gmail.com Employee ID [protected] AirPay ID 76612 Product Name DR. AQUAGUARD DR. AQUAGUARD MAGNA HD RO+UV Quantity 1 Amount(in Rs.) 17490.00 Total Amount (inclusive all) 17490.00 Transaction Date 17 Jun 2015 13:41:58:187 Please note that should you choose to pay offline and ask for a refund on this transaction applicable ban k charges of 2.5%, Service Tax 10% on the bank charges and ECESS of 0.3% on service tax would be deducted. Warm regards & sincere thanks The Eureka Forbes Team =================================================================== I just want to escalate the matter to a highest level against the harassment done from such a famous product company to the consumer who just purchase such a costly product on call itself and company make thousands of fake promise and post doing the payment customer just wait for a miracle to be happen that the product will be delivered and installed at home. Today on 18th July i am still awaiting for the update if the installation will be done or not at my home. I want immediate installation of the purifier. I am fully frustrated and hoping for an immediate action for my complaint. Also looking to go as per legal process to take action against the company if still its not resolved.

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 18, 2015

Verified Support

Hi satyendra2015,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your complaint number; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

Aug 20, 2015

Verified Support

Hi satyendra2015,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

S

satyendra2015

from Bengaluru, Karnataka

Sep 2, 2015

I am still awaiting for the product to work for me!!!

See below mail sent to Customer care officer - Eureka Fobes:-

==============================================================================

Hi CC Officer,

I know i have made the mistake to purchase this product, i can feel the learning after continuous follow-up of around 3 months but you guys are not at all addressing the issues. The product is still not completely installed and from the partial installation also its not working at all due to leakage issues. Also the free product with the the purifier is not delivered.

This is here i am noting down each and every pending issue which persist till now (definitely not including what i already faced during delivery of the product).

Hope i have spoke many of you about my complaint, giving you in details description again about the issue for which i am waiting to resolve since the day of purchase of this MAGNA product.

This product i bought on 17th June, your people did not deliver at home also but any how my parents received the product from Nimkathana which is around 25 km from my home (address given during the purchase). They received the same after 25 days about. Post that after many follow-ups team partially installed this at my home, major problems start from here.

Below are the outstanding issues:

01 . Firstly personal water purifier worth 595rs which supposed to be free with the product is not yet delivered. already registered complaint for this.

02. Team did not complete installation of the product, saying that they came only near by visit only and they dont have all the equipment along with them. committed they will complete the installation in few days, will send some other technician, I did many follow-ups since last 1.5 months with them but no one addressed at all, They just fitted the product into wall and plugged the pipe but remaining wall fixing and all are pending. Also they suggested to purchase an additional filter to safe guard the Magna purifier. On suggestion i purchased that too but that is also just hanging on wall side. Wall installation of that too is still pending.

03. After that the most important issue the product started leaking water at the bottom of it. I raised many complaints but as usual no response. I am suspecting the product is faulty. When we just leave it switch ON running continuously after fill of the upper tank of the purifier, it starts continuously leaking at bottom side near the product lining. For your reference i took many snapshots(attached here) and circled where exactly the water is leaking. Due to this problem we are on STOP point to use this product at all.

Customer ID: [protected]

Many times i raised complaints/installation requests, few reference numbers are given here:92671341, 92344462

I spoke many times with many guys including Mr. Ajay (supervisor), Aditya Panwar(who made all the false promises and sold it to me), yusuf(Sales team), Nakul, vijay, Ashwini, , Kevin, (Service team), Mr. Kailash (Jaipur AQAUA team, Narendra (who has done the partial installation of the product at home, kept in CC here) and many more. but till now struggling to make it work finally.

This is a highly worst experience i ever get from such a reputed product company, you can pretty much understand from this mail that how many issues i have faced due to you guys and till now product is not working for me. People gives different contact numbers every-time me to coordinate and resolve .

Please address these all through this single chain only and let me know your response. Please let me know if you really can help, if not please arrange the return of this product and let me take my entire amount refund back.If this time these are not resolved, not sure who is the accountable but i am sorry to say, frustrated with the numerous follow-ups, I would like to carry forward the issues to consumer court because i have no other way left.

Also request you to share me further escalation matrix to follow if you have any.

Regards,
Satyendra Saini
+91-[protected]

S

satyendra2015

from Bengaluru, Karnataka

Sep 2, 2015

Issue still now addresses!!!

See below mail sent to CC.
==========================================================

Hi CC Officer,

I know i have made the mistake to purchase this product, i can feel the learning after continuous follow-up of around 3 months but you guys are not at all addressing the issues. The product is still not completely installed and from the partial installation also its not working at all due to leakage issues. Also the free product with the the purifier is not delivered.

This is here i am noting down each and every pending issue which persist till now (definitely not including what i already faced during delivery of the product).

Hope i have spoke many of you about my complaint, giving you in details description again about the issue for which i am waiting to resolve since the day of purchase of this MAGNA product.

This product i bought on 17th June, your people did not deliver at home also but any how my parents received the product from Nimkathana which is around 25 km from my home (address given during the purchase). They received the same after 25 days about. Post that after many follow-ups team partially installed this at my home, major problems start from here.

Below are the outstanding issues:

01 . Firstly personal water purifier worth 595rs which supposed to be free with the product is not yet delivered. already registered complaint for this.

02. Team did not complete installation of the product, saying that they came only near by visit only and they dont have all the equipment along with them. committed they will complete the installation in few days, will send some other technician, I did many follow-ups since last 1.5 months with them but no one addressed at all, They just fitted the product into wall and plugged the pipe but remaining wall fixing and all are pending. Also they suggested to purchase an additional filter to safe guard the Magna purifier. On suggestion i purchased that too but that is also just hanging on wall side. Wall installation of that too is still pending.

03. After that the most important issue the product started leaking water at the bottom of it. I raised many complaints but as usual no response. I am suspecting the product is faulty. When we just leave it switch ON running continuously after fill of the upper tank of the purifier, it starts continuously leaking at bottom side near the product lining. For your reference i took many snapshots(attached here) and circled where exactly the water is leaking. Due to this problem we are on STOP point to use this product at all.

Customer ID: [protected]

Many times i raised complaints/installation requests, few reference numbers are given here:92671341, 92344462

I spoke many times with many guys including Mr. Ajay (supervisor), Aditya Panwar(who made all the false promises and sold it to me), yusuf(Sales team), Nakul, vijay, Ashwini, , Kevin, (Service team), Mr. Kailash (Jaipur AQAUA team, Narendra (who has done the partial installation of the product at home, kept in CC here) and many more. but till now struggling to make it work finally.

This is a highly worst experience i ever get from such a reputed product company, you can pretty much understand from this mail that how many issues i have faced due to you guys and till now product is not working for me. People gives different contact numbers every-time me to coordinate and resolve .

Please address these all through this single chain only and let me know your response. Please let me know if you really can help, if not please arrange the return of this product and let me take my entire amount refund back.If this time these are not resolved, not sure who is the accountable but i am sorry to say, frustrated with the numerous follow-ups, I would like to carry forward the issues to consumer court because i have no other way left.

Also request you to share me further escalation matrix to follow if you have any.

Regards,
Satyendra Saini
+91-[protected]

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Have registered complaint no 82495968 that purifier is not working and under 3 yr contract on 15th July 11.30 AM
till 17 july 6 PM call centre guys struggling to find out about the service response time is 12 Hrs, 24 Hr or 48 Hrs
no response to complaint

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 18, 2015

Verified Support

Hi mahalalit,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your complaint number; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

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Address: New Delhi, Delhi

I had logged a service request of water purifier dated 10/7/2015 by request no[protected].I am very sorry to say after 7 days complaint still pending.I call to your customer care number daily from last 5 days but same answer like parrot(tota) ...sorry sir for you inconvience today your complaint should be resolved.But your today is not grow from 7 days. Today I got nodal officer mobile number of Mr paswaan -[protected].But they are too busy .they dont pick up the phone .I send sms to them but waiting for any answer.

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 18, 2015

Verified Support

Hi jitender1969,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your complaint number; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

Aug 20, 2015

Verified Support

Hi jitender1969,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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Address: Dharwad, Karnataka

Dear sir, I purchased the said product on 16/06/15. As explained by the seller I didn't find any changes in water taste or odour, even minerals also. I called rep. & even mailed & asked to do a water test before & after, but till date no reply. Suresh/Hubli

Aug 9, 2021

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

View replies

S

Suresh Appachanda

from Chennai, Tamil Nadu

Jul 17, 2015

Dear sir, I purchased Eureka Forbes - Water filter Dr. Aquaguard Magna UV Bitron on 16/06/2015. As explained/Assured by the seller, I didn't find any changes in water taste or odour, even minerals also. I called rep. & even mailed (07 & 10 July'15) & asked to do a water test before & after, but till date no reply. Suresh/Hubli

Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 18, 2015

Verified Support

Hi Suresh Appachanda,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

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Address: Mumbai City, Maharashtra

I have ordered the aquaguard enhance ro product through online on 12th jun 15, but the product was not delivered in time (Till date it was not delivered) and not even single update about the shipment. Due to my urgent requirement i have cancelled this order on 21st jun 15 (My cancellation reference no: #0322) and taken another product from the local market. Subsequently i called customer care on 22nd jun 15 and informed about the cancellation. They said that due to server problem the confirmation was not sent. Within a short span i will receive a call from eureka forbes and money will be returned in 3 working days. But till date no call was received from eureka forbes and even several follow-ups made over mail and phone. At last they given their in charge mr.Harish no: [protected]. But very poor response and worst behaviour from mr. Harish, because at the very first time he responded my call and said that within 30min he will check and comeback. But he was not turned up. So i send the mails on 26, 27 and 30th jun 15 to [protected]@eurekaforbes.com and [protected]@eurekaforbes.com, but the customer care officer (Mr. Harish- not a customer care officer) deleting the mails without reading. The customer care executives no:[protected] are giving an update that is mr. Harish will call you within 30 min (I spoke with many executives all are given a recorded message) and sometimes the call is disconnecting automatically. I called customer care as follows: 22nd to 26 – almost 4 times 26th – 4 times 27th – 4 times 27th – 4 times (Harish) 30th – 1 time 4th jul-2 times customer support team ask me to contact technical team on the following nos[protected] / [protected]. No one is picking the calls on these nos. Now i require my money back…..

Today i given a mail to customer care officer to reshipment of this product but he deleted the mail without reading it.

In this form i already registered the same compliant on 9th july 2015 and eureka forbes acknowledge with the standard message. But after that no progress / update from that company.

This company is not giving any value to customers.

Kindly provide me the solution / next level escalation to resolve this issue.

Eureka Forbes customer support has been notified about the posted complaint.

Jul 17, 2015

Updated by J.Sudhakar1 Customer ID : [protected]
Product : AQUAGUARD ENHANCE RO

Contact information

J.Sudhakar
2nd East Cross street
Ganesh Nagar
Arakkonam
Vellore Dist
Tamil Nadu

Mobile: [protected] / [protected]

Jul 31, 2015

Updated by J.Sudhakar1 No response/ action taken against this compliant. Very very poor customer service.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 17, 2015

Verified Support

Hi J.Sudhakar,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can. We have made a note of your contact details, our representative will get in touch with you to ensure adequate resolution of your concern. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

A

Arhanth Ab

from Bengaluru, Karnataka

Jul 21, 2017

Customer ID : [protected]
i had booked reviva water purifier on 17th July 2017 and i got a mail that i will get the delivery on 21st july 2017, so today beeing 21st july i called the customer care and was surprised to know that they dint have the stock of the product and they asked me to fill the form online for refund, hope i get the refund soon

Eureka Forbes Customer Care's response, Jul 22, 2017

Verified Support

Dear Arhanth,

I have forwarded your concern to my team. They'll surely get back to you with an update at the earliest.

Regards,
Priya

Eureka Forbes Customer Care's response, Jul 28, 2017

Verified Support

Dear Arhanth,

Basis the feedback from my team, I understand that your issue has been resolved. Thank you for your support. Do let me know if you require any further assistance.

Regards,
Priya

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Address: Mumbai City, Maharashtra

I have ordered the AQUAGUARD ENHANCE RO product through online on 12th Jun 15 and 13, 999 was paid, but the product was not delivered in time (till date it was not delivered) and not even single update about the shipment. Due to my urgent requirement I have cancelled this order on 21st Jun 15 (My cancellation reference no: #0322) and taken another product from the local market. Subsequently I called customer care on 22nd Jun 15 and informed about the cancellation. They said that due to server problem the confirmation was not sent. Within a short span I will receive a call from Eureka Forbes and money will be returned in 3 working days. But till date no call was received from Eureka Forbes and even several follow-ups made over mail and Phone. At last they given their in charge Mr.Harish no: [protected]. But very poor response and worst behaviour from Mr. Harish, because at the very first time he responded my call and said that within 30min he will check and comeback. But he was not turned up. So I send the mails on 26, 27 and 30th Jun 15 to [protected]@eurekaforbes.com and [protected]@eurekaforbes.com, but the customer care officer (Mr. Harish- Not a customer care officer) deleting the mails without reading. The customer care executives no:[protected] are giving an update that is Mr. Harish will call you within 30 Min (I spoke with many executives all are given a recorded message) and sometimes the call is disconnecting automatically. I called customer care as follows: 22nd to 26 â€“ almost 4 times 26th â€“ 4 times 27th â€“ 4 times 27th â€“ 4 times (Harish) 30th â€“ 1 time 4th Jul-2 times Customer support team ask me to contact Technical team on the following nos[protected] / [protected]. No one is picking the calls on these nos. Now I require my money backâ€¦.. I registered the same compliant on this forum on 9th July 15 and Eureka forbes commented on the same day with standard message. But no Progress / Update afterwards. today I given a reshipment request also but again your customer care officer deleted that mail without reading it. Kindly provide me the solution / next level escalation to resolve this issue.

Eureka Forbes customer support has been notified about the posted complaint.

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Address: Birbhum, West Bengal

We purchased a Water Purifier with Unit Serial No: 6002731 After Installation of new product they advised us to purchase Iron remover. So, We purchased. On next service, they advised us to purchase a Candle and a Tap, So, We purchased. On next event they advised us to make an AMC, So, we made an AMC. More than a year elapsed, since then no person from their Centre neither came / enquire nor gave any service to the Product. After a series of contacts with them a person came and advised us to change again this or that costing nearly Rs:5, 000/= May We humbly ask, what is AMC for ? If for every visit We have to pay then please change the name of product from PANI KA DOCTOR to MONEY SNATCHING DOCTOR.

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 17, 2015

Verified Support

Hi Nazib,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long-term relationship with you.

Regards,
Eureka Forbes Team

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Address: Kanchipuram, Tamil Nadu

A months back i got leakage @ bottom & mineral is not converting.. then i raised a complaint for this. after one week one person came and see this model. He replied that i didn't see this model so need senior for this. then i call to CC & and ask to send senior guy after 3 week one guy came & checked he does aware how to open that model..with my help he opened then he said its fixed but again fault came with in 2hrs. then i called to CC they said will get back soon then after 3 weeks 1 person came & seen that model then he said you're purifier is gone need to change..really scared about this...then every time they closed my call and ask me to register new one..if i track CC then they are giving one CC number but no use...waste of money, time...etc...:( really & worst CC network Eureka forbes Aquaguard Don't Buy..Beware Of cheaters...

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 16, 2015

Verified Support

Hi Balu,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

N

nazib2015

from Kolkata, West Bengal

Jul 16, 2015

The Worst service and the product is "Money taking Doctor" not PANI KA DOCTOR.

B

Balu1301

from Chennai, Tamil Nadu

Jul 16, 2015

Dear Eureka Forbes Team,

Ok i'll trust with another changes...
here my contact details : [protected]

Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 17, 2015

Verified Support

Hi Balu,

Thank you for sharing your contact number with us, we have made a note of it.

Our customer care executive will get in touch with you and resolve your issue at the earliest.

Regards,
Eureka Forbes Team

B

Balu1301

from Chennai, Tamil Nadu

Jul 23, 2015

??????????????

Still Not rectified...
See really worst...worst...worst...worst...worst...worst...worst...worst...worst...

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Address: Kanchipuram, Tamil Nadu

Eureka Forbes - Aquaguard Water Purifier Geneus Model Aquaguard Water Purifier Service is Worst Don't Buy Aquaguard Product...Because i have purchased this model on 29th october 2014. 1. Still(July 16th 2015) I didn't receive invoice for the purchased product... if i raise complaint then customer care is telling that it will come via courier.but still not..i think it will come buy walk..even by walk i can't get...but still not...:( 2. A months back i got leakage @ bottom & mineral is not converting.. then i raised a complaint for this. after one week one person came and see this model. He replied that i didn't see this model so need senior for this. then i call to CC & and ask to send senior guy after 3 week one guy came & checked he does aware how to open that model..with my help he opened then he said its fixed but again fault came with in 2hrs. then i called to CC they said will get back soon then after 3 weeks 1 person came & seen that model then he said you're purifier is gone need to change..really scared about this...then every time they closed my call and ask me to register new one..if i track CC then they are giving one CC number but no use...waste of money, time...etc...:( really & worst CC network Eureka forbes Aquaguard Don't Buy..Beware Of cheaters...

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Jul 16, 2015

Verified Support

Hi Balu,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

N

nazib2015

from Kolkata, West Bengal

Jul 16, 2015

The Worst service and the product is "Money taking Doctor" not PANI KA DOCTOR.

B

Balu1301

from Chennai, Tamil Nadu

Jul 16, 2015

Dear Team,

Lets give another chance to prove u r the best lets see...
contact: [protected]

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