Eureka Forbes Complaints & Reviews

Hi Leenashree Behera,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

Eureka Forbes Team,

It has been more than 17 days the purifier is in dead condition and I am chasing the Eureka Forbes every day to get it resolved but the issue has not been addressed till yet. It's under warranty and still I am getting this kind of service. I have spoke to number of executives including the manager as well but no results.

Thanks,
Leenashree

Hi Leenashree Behera,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

Hi,

I have returned back the product and wrote a letter for the refund money in return of the machine that but didn't get any call from the Eurekaforbes company till yet on the same. The personal who had taken the product had told me that the concern department will call me to process the refund money. Need a quick action on this.

Thanks,
Leenashree

Hi Mukesh Kane,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

I have purchased water purifier from Euraka Forbes from their Sales Office Jamnagar on 27.05.2008 Bill No.[protected]). Since inception, I am availing Service contract under AMC. Last AMC Contract Receipt No.is[protected] dated:13.092014 for two years. Contract is current still 12.09.2016.
On 09.07.2015, My above purifier has stopped working. I contacted the Manager of their Sales Office at Jamnagar. But he bluntly refuse to provide immediate service. He rudely talked to me that he cannot send mechanic immediately.
As a result, since than my family is compelled to drink dirty water with germs and bacteria
particularly in this rainy season when purification of water is badly needed.
M. D. Kakkad, Ex. Bank Manager

I am still waiting for your executive to visit or call me.
I have raised my request again and again to your customer center but nothing is happening. I am really fed up with your service.

Hi Mukesh Kane,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

Hi Jatin Anand,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

Hi Jatin Anand,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

Please read the issue stated above.

Hi DayalA,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

Hi DayalA,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

Ha ha this seems to be Eureka Forbes team's usual business that seems. I have been dealing with similar problem. I bought a vacuum cleaner on 5th april and got a message that its delivered on 11th but I have not yet received and its 14th Apr 16. I made about 12-13 calls and spend so much to time logging complaints and Eureka forbes does not even show the courtesy to address or reply to my calls and emails. Such a pathetic service.

Its funny that Eureka forbes team is asking to contact you on their emails address whereas they dont respond if you send any email there :-)

Hi satyendra2015,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your complaint number; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

Hi satyendra2015,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

I am still awaiting for the product to work for me!!!

See below mail sent to Customer care officer - Eureka Fobes:-

==============================================================================

Hi CC Officer,

I know i have made the mistake to purchase this product, i can feel the learning after continuous follow-up of around 3 months but you guys are not at all addressing the issues. The product is still not completely installed and from the partial installation also its not working at all due to leakage issues. Also the free product with the the purifier is not delivered.

This is here i am noting down each and every pending issue which persist till now (definitely not including what i already faced during delivery of the product).

Hope i have spoke many of you about my complaint, giving you in details description again about the issue for which i am waiting to resolve since the day of purchase of this MAGNA product.

This product i bought on 17th June, your people did not deliver at home also but any how my parents received the product from Nimkathana which is around 25 km from my home (address given during the purchase). They received the same after 25 days about. Post that after many follow-ups team partially installed this at my home, major problems start from here.

Below are the outstanding issues:

01 . Firstly personal water purifier worth 595rs which supposed to be free with the product is not yet delivered. already registered complaint for this.

02. Team did not complete installation of the product, saying that they came only near by visit only and they dont have all the equipment along with them. committed they will complete the installation in few days, will send some other technician, I did many follow-ups since last 1.5 months with them but no one addressed at all, They just fitted the product into wall and plugged the pipe but remaining wall fixing and all are pending. Also they suggested to purchase an additional filter to safe guard the Magna purifier. On suggestion i purchased that too but that is also just hanging on wall side. Wall installation of that too is still pending.

03. After that the most important issue the product started leaking water at the bottom of it. I raised many complaints but as usual no response. I am suspecting the product is faulty. When we just leave it switch ON running continuously after fill of the upper tank of the purifier, it starts continuously leaking at bottom side near the product lining. For your reference i took many snapshots(attached here) and circled where exactly the water is leaking. Due to this problem we are on STOP point to use this product at all.


Customer ID: [protected]

Many times i raised complaints/installation requests, few reference numbers are given here:92671341, 92344462

I spoke many times with many guys including Mr. Ajay (supervisor), Aditya Panwar(who made all the false promises and sold it to me), yusuf(Sales team), Nakul, vijay, Ashwini, , Kevin, (Service team), Mr. Kailash (Jaipur AQAUA team, Narendra (who has done the partial installation of the product at home, kept in CC here) and many more. but till now struggling to make it work finally.


This is a highly worst experience i ever get from such a reputed product company, you can pretty much understand from this mail that how many issues i have faced due to you guys and till now product is not working for me. People gives different contact numbers every-time me to coordinate and resolve .

Please address these all through this single chain only and let me know your response. Please let me know if you really can help, if not please arrange the return of this product and let me take my entire amount refund back.If this time these are not resolved, not sure who is the accountable but i am sorry to say, frustrated with the numerous follow-ups, I would like to carry forward the issues to consumer court because i have no other way left.

Also request you to share me further escalation matrix to follow if you have any.


Regards,
Satyendra Saini
+91-[protected]

Issue still now addresses!!!

See below mail sent to CC.
==========================================================

Hi CC Officer,

I know i have made the mistake to purchase this product, i can feel the learning after continuous follow-up of around 3 months but you guys are not at all addressing the issues. The product is still not completely installed and from the partial installation also its not working at all due to leakage issues. Also the free product with the the purifier is not delivered.

This is here i am noting down each and every pending issue which persist till now (definitely not including what i already faced during delivery of the product).

Hope i have spoke many of you about my complaint, giving you in details description again about the issue for which i am waiting to resolve since the day of purchase of this MAGNA product.

This product i bought on 17th June, your people did not deliver at home also but any how my parents received the product from Nimkathana which is around 25 km from my home (address given during the purchase). They received the same after 25 days about. Post that after many follow-ups team partially installed this at my home, major problems start from here.

Below are the outstanding issues:

01 . Firstly personal water purifier worth 595rs which supposed to be free with the product is not yet delivered. already registered complaint for this.

02. Team did not complete installation of the product, saying that they came only near by visit only and they dont have all the equipment along with them. committed they will complete the installation in few days, will send some other technician, I did many follow-ups since last 1.5 months with them but no one addressed at all, They just fitted the product into wall and plugged the pipe but remaining wall fixing and all are pending. Also they suggested to purchase an additional filter to safe guard the Magna purifier. On suggestion i purchased that too but that is also just hanging on wall side. Wall installation of that too is still pending.

03. After that the most important issue the product started leaking water at the bottom of it. I raised many complaints but as usual no response. I am suspecting the product is faulty. When we just leave it switch ON running continuously after fill of the upper tank of the purifier, it starts continuously leaking at bottom side near the product lining. For your reference i took many snapshots(attached here) and circled where exactly the water is leaking. Due to this problem we are on STOP point to use this product at all.


Customer ID: [protected]

Many times i raised complaints/installation requests, few reference numbers are given here:92671341, 92344462

I spoke many times with many guys including Mr. Ajay (supervisor), Aditya Panwar(who made all the false promises and sold it to me), yusuf(Sales team), Nakul, vijay, Ashwini, , Kevin, (Service team), Mr. Kailash (Jaipur AQAUA team, Narendra (who has done the partial installation of the product at home, kept in CC here) and many more. but till now struggling to make it work finally.


This is a highly worst experience i ever get from such a reputed product company, you can pretty much understand from this mail that how many issues i have faced due to you guys and till now product is not working for me. People gives different contact numbers every-time me to coordinate and resolve .

Please address these all through this single chain only and let me know your response. Please let me know if you really can help, if not please arrange the return of this product and let me take my entire amount refund back.If this time these are not resolved, not sure who is the accountable but i am sorry to say, frustrated with the numerous follow-ups, I would like to carry forward the issues to consumer court because i have no other way left.

Also request you to share me further escalation matrix to follow if you have any.


Regards,
Satyendra Saini
+91-[protected]

Hi mahalalit,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your complaint number; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

Hi jitender1969,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your complaint number; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

Hi jitender1969,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

Dear sir, I purchased Eureka Forbes - Water filter Dr. Aquaguard Magna UV Bitron on 16/06/2015. As explained/Assured by the seller, I didn't find any changes in water taste or odour, even minerals also. I called rep. & even mailed (07 & 10 July'15) & asked to do a water test before & after, but till date no reply. Suresh/Hubli

Hi Suresh Appachanda,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

Hi J.Sudhakar,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can. We have made a note of your contact details, our representative will get in touch with you to ensure adequate resolution of your concern. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

Customer ID : [protected]
i had booked reviva water purifier on 17th July 2017 and i got a mail that i will get the delivery on 21st july 2017, so today beeing 21st july i called the customer care and was surprised to know that they dint have the stock of the product and they asked me to fill the form online for refund, hope i get the refund soon

Hi Nazib,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long-term relationship with you.

Regards,
Eureka Forbes Team

Hi Balu,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

The Worst service and the product is "Money taking Doctor" not PANI KA DOCTOR.

Dear Eureka Forbes Team,

Ok i'll trust with another changes...
here my contact details : [protected]

Hi Balu,

Thank you for sharing your contact number with us, we have made a note of it.

Our customer care executive will get in touch with you and resolve your issue at the earliest.

Regards,
Eureka Forbes Team

??????????????


Still Not rectified...
See really worst...worst...worst...worst...worst...worst...worst...worst...worst...

Hi Balu,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

The Worst service and the product is "Money taking Doctor" not PANI KA DOCTOR.

Dear Team,

Lets give another chance to prove u r the best lets see...
contact: [protected]

solve problem

Hi jvram,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your complaint number; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

Hi Madhavi,

We are sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have. Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.

Regards,
Eureka Forbes Team

The attached file consist of the sign and thumb impression of the sales person which we took from him after his second visit and no satisfaction stating that he has no knowledge of the product and using the match stick for repairment.after long harassment OF 3 TIMES COMPLAINTS LAUNCED IN 1 MONTH
And for this we also have the video recording as an evidence.

CM NAME:ABU TALIB ANSARI
BILL NAME: AZAAN ASSOCIATES
DC NUMBER:25575923
ORDER NO:[protected],
LAST COMPLAINT NUMBER:82289016

The attached file consist of the sign and thumb impression of the sales person which we took from him after his second visit and no satisfaction stating that he has no knowledge of the product and using the match stick for repairment.after long harassment OF 3 TIMES COMPLAINTS LAUNCED IN 1 MONTH
And for this we also have the video recording as an evidence.

CM NAME:ABU TALIB ANSARI
BILL NAME: AZAAN ASSOCIATES
DC NUMBER:25575923
ORDER NO:[protected],
LAST COMPLAINT NUMBER:82289016

Hi Talib,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your cocnern details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long-term relationship with you.

Regards,
Eureka Forbes Team

Hi Talib,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team