Eureka Forbes Complaints & Reviews

Sir, My Customer ID is [protected]. I placed an order for aquaguard reviva on 22/06/2015 for Rs.14990/-. At the time of booking their representative said that the product will be delivered within 7 days but even after 7 days my product is not yet delivered. I have repeatedly called their customer care but still i haven't got satisfactory results. Even i have tracked the product through GATI courier services but its last destination shows undelivered due to address not found. From last seven day i am continuously contacting the company by mail/Call but no response has came from their side neither about my product nor about my money refund.now they are not receiving my phone.i just want my money back .

Your service men Mr.Shailesh Singh visited our home on 04/07/2015 morning to see the machine not working. He told us that filter is jammed of dirty water. He cleaned the filter & told us he will visit again on Sunday i.e. on 05/07/15 to fit the white filter in water purifier. He also made a Service Receipt of Rs. 1850/- for one year on 04/07/15. But still today he has not visited our home. We contacted you on your numbers provided on receipt. But not positive response from your side. Kindly send your service men at our home at the earliest.

I bought the dr Aquaguard Magma on 20th of June. They forced me to buy a pre filter which I did. They charged me 850 for this but the actual Mrp is 700. This is cheating. The pre filter consumes lots of power and takes an hour time to fill 6 liters of water. I had made a complaint on 30 th June to check & change the pre filter but yet after 1 week there is no response. Complaint number is [protected] Name Sadiq Somani [protected] If you are friends for life its better to have enemies.

My customer id is [protected] i bought aquaguard compact in the month of feb an its still lyonglying in my house as i had called customer care for a change in product but no i has contacted me den after so many call to customer service my issue is not resolved yet as i want to change my product to booster

Dear Sir / Madam, I had made payment for 2 year AMC contract for my acquaguard last year. As per contract all the filters etc to be changed each year & the 2nd year was due in April-May-2015. Non of your service men visited for changing the same as per AMC. I had raised a complaint with your customer care delhi for change of filters against complaint no. [protected] and follow up activity no. [protected]. I had also received phone call from your Mumbai office on 28th of June-2105. I had explained the same thing to u cc Mumbai they assured that the same will be attended. But till date even after 8 days no one attended for change of filter as per AMC. On follow up with u r Delhi customer care they have given no of your GM Noida. I am calling your GM Noida [protected] since past two days but sorry to he is not lifting the phone. The details of my calls with date and time are :- Sr No. Date call time remarks 1) 03/07/2015 10:59 Full bell rang but not lifted 2) 03/07/2015 11:09 Full bell rang but not lifted 3) 03/07/2015 12:45 Full bell rang but not lifted 3) 04/07/2015 13:19 Full bell rang but not lifted again called 4) 04/07/2015 13:19 Full bell rang but not lifted again called 5) 04/07/2015 13:19 Full bell rang but not lifted again called 6) 04/07/2015 13:20 Full bell rang but not lifted again called 7) 04/07/2015 13:21 Full bell rang but not lifted again called 8) 04/07/2015 13:22 Full bell rang but not lifted 9) 04/07/2015 14:35 Phone was busy 10) 04/07/2015 14:37 Full bell rang but not lifted again called 11) 04/07/2015 13:19 Full bell rang but not lifted after failing 11 attempts I had no other option but to raise this issue via mail. I am sorry to say if your esteemed companies GM's response is so poor of not lifting any calls what service should I expect from your other service personnel. May take up the matter with your GM Noida and my case and send your authorised trained person immediately today to change the filter and other parts as per AMC. Regards, Rajan K

Aqua guard person came and changed the catridge .But it deposits black carbon. When i complaint against it, there is no action from Aquaguard. Always we get reponse as we will take action as early as possible . I do have kids which affect their health also.

Please do not go for Aquaguard since the service is pathetic in Pune. There is no assurance that they give genuine parts.

Hello, Incident Location:Sector-17, Vashi, Navi Mumbai. This is to inform you that ur company is full of frauds. On 15th july ur installation guy(rather CHOR)SANTOSH KADAM ([protected])came to my house and took advance installation free, gave me Reciept and told product will be installed in 2 days. After that he is not picking call, I called up higher management as well so after 10 days he told he will come tomorrow but since then he is absconding and not picking call. Take some proper action against him and i want my advance payment refund as soon as possible.I[censored] din't take any action.I will go to police to lodge complain this week. Regards, Sasmit [protected]

I have placed order online for Air purifier Dear Team on 30th June, payment made via using credit card .No confirmation received yet whether my order is confirmed or not.Amount has been debited . I am trying to call customer care but no response .Was reading the reviews of other customer seems your company is fraud.Once payment received after that no revert from your end.Please let me know what can we do next, whether i will received my product or not. Regards Akash Solanki [protected]

i raised a complaint on the Branch Manager Satish, Ambattur, Chennai Branch and the ID is 1095107 on 29th june. Till now, no action has been taken. Eureka forbes is the worst in customer service the persons who are working there are worst in characters. i pirchased DrAquaguard jst 2 months back and the product is making so much of problem. Waste of money to buy Dr. Aquaguard. Not worth. i need the following complaints to be rectified immediately. Pls refer to my complaint dated 29th June. Till now no proper response on the below complaint The branch manager threatened us to give the letter that we will return thr complaint given against executive Manoj Kumar and he was talking so rubbish and indecent language. Immediate action should be taken The Branch Manager, Mr. Sathis didn't gave respect to a customer and he is telling that we had got benefit of Rs.1000 and Bcoz o[censored]s the executive had lost his money and job. More over, he is asking us whether do u have any record of this discount, have u got any written letter from the executive abt the discount. Will any customer get this type of letter From the executive? without knowing this simple thing how can he be a branch manager? Once he came to our home for payment collection, he came directly and said we are from eureka forbes am the branch manager, pls make the payment for the product. We asked them, how to believe u are from eureka forbes, do u have ur visiting care or any id card for verification. Even after asking thrice, he was nt ready to give us his visiting card nor id card and informing us that he doesn't have his visiting card with him. How to believe him that he's from eureka forbes? So we refused to make the payment. I can't understand y eureka forbes are recruiting such kind of persons. He was so arrogant. He was insulting us a lot for this discount. No one got such type of discount, only u got it. Will I build a bungalow with this Rs.1000 discount? The branch manager was threatening us to give a written letter stating that we got the discount, bcoz of his compulsion we wrote a letter and gave it. This s not the way to treat a customer. We need a apology letter from the Branch manager, Mr. Sathish Kumar, Ambattur, Chennai Branch. Kindly take necessary action

I replaced my old Aquaguard purifier last year. The new model is pathetic. Based on advice from sales person, I have fixed an external filter also. once in 2 weeks, the filter stops working and there is no drinking water. when I lodge a complaint, the technician comes after 2 days. I am forced to buy 'can water' even after having Aquaguard filter. I am totally dissatisfied with the service. Yesterday, my filter failed again. I lodged a complaint in toll free number. Then I have to call local technician again informing about the same. Not even once, I got a call from them after lodging a service request. there is a lot of follow up needed from my side. Please change the service centre or let me know an alternate service center number where I can expect better service. I stay in K.K nagar, Chennai. I think my request is picked up by valasaravakkam branch. please remove such centres from your authorized list as it results in poor customer satisfaction.

After the Demo request booked on your site & the demo done last week, your visiting executive after testing the Tap Water sample advised to upgrade the present Aqua Guard INOVA Water Purifier installed on 09.08.2004 with Aqua Guard MAGNA UV model with 07 Ltr. storing capacity. Accordingly the advised model was booked under buy back scheme on 03.07.2015 vide Eureka Forbes Ltd. Advance Receipt no. 268 / 22039 with assurance to install the machine positively by lunch on sunday i.e. today . When there was no information / response till A/N today, your executive Mr. Jagesh Kumar, Code no. 9074432 was called on the no. given by him [protected] & he told to inform / update shortly.But, there after all calls to him went non- responded & now his phone is switched off . There is no information / update on the pending installation of the booked machine. Kindly look into the matter & do the needful .Also please advise / train your Executives not to be so Irresponsible & uncourteous in their professional behaviour with the customers. Thanks.Indu Varma, B-3, Balajee CGHS Ltd., Sector -3, Plot no.-7, Dwarka, New Delhi-110078. M- [protected].

i n.lakshmi holder of eureka forbes product reviva ro ordered it online order no.[protected] and invoice no.[protected] is not satisfied with the installation done by the service person and raised a complaint no. is 82270394 .but no one turned up since 5 days i'm calling the customer care but no one is responding properly .and the machine is lying idle t my place .

I am raman sharma from amritsar. I am having a ro of aqua guard make model nova me and i have it's amc for two years. Since last one month i am regularly contacting eureka forbes for replacement of it's filters but every time customer care gives me a new complaint number and a fake assurance that within 48 hrs it will be done (Last two complaint no's are [protected],[protected] but things are still at square one. If nothing happens even after this mail i will highlight this matter in social media and eventually i will go to consumer court. So look into this matter seriously and take urgent steps.
Stop checking patience of your customers. Contract no. 23498506
Raman sharma
19, diamond avenue
Majitha road amritsar, punjab
Mob.[protected]

I am eureka forbes holder and i have transferred to shujalpur district shajapur m. P. And i tried to fitting of forbes. We are request to the fitting but expired of 2 month no any service provider came to us. This very rubbis. Please immediatly resolve my problem

Dear Sir/Ma'am, I Kabita Nayak, customer of your product "Aquaguard Enhance RO+UV water purification" . Order date of product 06/06/2014 with advance amount, receirt no[protected], Address of the receipt: 6-3-789, 507, pavani prestige, Ameerpet, Hyderabad and Date of Installation on 21/6/2014. After some month ( 2 month before) I find out the the out side damage(crack in front ) with this product. Unfortunately, i was not complain in the particular date due to missing the receipt. As per your terms and condition mentioning in the booklet/Brochure ;12 month from the date of installation or 15 months from the date of sale. But our date from the installation 21/6/2014 to 04 07 2015 @ 12 month 13 days only. Please consider the situation and send the person to identify the particular damage(Crack) and kindly replace the product as soon as possible. I request you do the needful. Thanks & regards, Kabita Kukatpally, Hyderabad Contact no: [protected] Email id : [protected]@yahoo.com

Hi, I bought water purifier from the Eureka in the month of Nov 2014 but it got problem in the may 2015, it is different story i dont want to compain on that. To rectify the problem i register complain on 13th June 2015 for service. also they said technician will clear the issue within 48 hours but they came on 3th July 2015. thanks sabarirajan T chennai - 600 016.

My customer ID is [protected]. I live in Chennai Ambattur and my pin code number is 600053. I have made an online purchase of Dr.Aquaguard HD RO water purifier on 26/6/15. I have made the full payment of Rs.15, 490 /- for the same. Sales person from T Nagar Chennai office Mr.Sampath ( Employee code : 904968, contact number : [protected]) has assisted me for the above purchase. He had delivered the product to my residence on 27/6/15 evening. On 30/6/15 evening, service technician Mr.Saravanan [ contact number : [protected]] visited my house for installation. During the process of installation, he founds the machine to be defective. The problem is the filtered water not coming inside the tank after the filteration process. He spent about an hour and made some adjustments in the machine and for some time the water comes in the tank and again it stops. Finally he told the machine has to be replaced because it has some manufacturing defect. He told me he will escalate this to his senior Mr.Suseekaran, Service manager from Ambattur [contact number : [protected]]. On Wednesday, I have spoken to Mr.suseekaran and explain the problem, he told he will confirm and send the mail to the sales team T Nagar. Immediately, I have spoken to the sales manager at T nagar office Mr.Gunasekaran [ contact number [protected]] and he told me he has received the confirmation from the service manager stating the product is defective, and he will arrange me for a replacement of entire product. But unfortunately till now there is no response from his side and I have left with no clues after purchasing this product. I have been waiting for a week now after the delivery of this product. For getting a good quality water, we customer selects a good brand for our house. But I have been left with a very bad experience and poor customer after sales service. Will I get an immediate response for this ….. I am waiting for an immediate action for my above problem. Will you need any other details, please confirm… Regards, V.Hariharan. cell no : [protected]

2 years service contract on 16/09/2013 for Rs 2400/- for my aquaguard model no. ST- 2000 for the period 16/09/2013 to 15/09/2015.Contract receipt no.[protected]. Whenever any person comes from Eureka Forbes for servicing after due checking he says that the filter candle could not be changed due to non availability.I have contacted the concerned office, head office, customer care and lodged complain but no action has yet been taken.it appears that in the name of service contract they are collecting money but actual servicing is not done. since yesterday my wife is suffering from acute diahrrea. In this rainy season I can not wait further.

I have purchased Eureka Forbes Aquaguard on 10.05.2014 of Rs 13996/- having unit Serial Number [protected] in the Name of Mr.Tapan Kumar.Subsequently the aquaguard damaged so many times and after giving so many calls they are serviced the system .After proper investigation i came to know that the above unit serial number is issued to another person Named as Bulu Mohanty for Rs 8990/-.Then agian i investigated the same at Forest Park, Ground floor, Bharati Tower, Bhubaneswar-751001, Eureka Forbes Aquaguard office they said that the waranty of the machine is expired and simultaneously issue another invoice having same unit serial number i.e [protected] and invoice no-[protected] for Rs 8990/-.I am facing so many problems as the machine not working properly.Though the waranty of 1 year already crossed on 09.05.2015 Kindly let me know how your company collects amountt of Rs 13996/- insteaded of giving bill invoice of Rs 8990/-.The duplicate machine completely damaged .Kindly lookinto the matter on priority .Mob No-[protected]

The said request is yet to be closed & now we don't want this to close anymore. Your replacement unit arrived yesterday & your service person today whom did not let do anything. We have been practically begging your service from last 14 days...Not anymore!! Your service persons visited once only & did nothing to solve the problem or replace the defective unit. We in continuous touch with your people but they have promising dates only & doing nothing to solve the problem from last 14 days. There have been no replies to my emails from your customer care!
The unit was installed hardly one month back when it started showing problems. Is this famous eureka brand quality!! Not to mention your service (If it can be called such) which is pathetic to say the least.
Now, there had been enough of phone calls & requests...I demand money back..Take away your crap units immediately or i will take legal action in consumer forum.
Plz note that i[censored] don't heed to this i will take legal recourse.

Regards,
Basanta kumar barman
Guwahati