Eureka Forbes Complaints & Reviews

Dear sir, I purchased the said product on 16/06/15. As explained by the seller I didn't find any changes in water taste or odour, even minerals also. I called rep. & even mailed & asked to do a water test before & after, but till date no reply. Suresh/Hubli

I have ordered the aquaguard enhance ro product through online on 12th jun 15, but the product was not delivered in time (Till date it was not delivered) and not even single update about the shipment. Due to my urgent requirement i have cancelled this order on 21st jun 15 (My cancellation reference no: #0322) and taken another product from the local market. Subsequently i called customer care on 22nd jun 15 and informed about the cancellation. They said that due to server problem the confirmation was not sent. Within a short span i will receive a call from eureka forbes and money will be returned in 3 working days. But till date no call was received from eureka forbes and even several follow-ups made over mail and phone. At last they given their in charge mr.Harish no: [protected]. But very poor response and worst behaviour from mr. Harish, because at the very first time he responded my call and said that within 30min he will check and comeback. But he was not turned up. So i send the mails on 26, 27 and 30th jun 15 to [protected]@eurekaforbes.com and [protected]@eurekaforbes.com, but the customer care officer (Mr. Harish- not a customer care officer) deleting the mails without reading. The customer care executives no:[protected] are giving an update that is mr. Harish will call you within 30 min (I spoke with many executives all are given a recorded message) and sometimes the call is disconnecting automatically. I called customer care as follows: 22nd to 26 – almost 4 times 26th – 4 times 27th – 4 times 27th – 4 times (Harish) 30th – 1 time 4th jul-2 times customer support team ask me to contact technical team on the following nos[protected] / [protected]. No one is picking the calls on these nos. Now i require my money back…..

Today i given a mail to customer care officer to reshipment of this product but he deleted the mail without reading it.

In this form i already registered the same compliant on 9th july 2015 and eureka forbes acknowledge with the standard message. But after that no progress / update from that company.

This company is not giving any value to customers.

Kindly provide me the solution / next level escalation to resolve this issue.

I have ordered the AQUAGUARD ENHANCE RO product through online on 12th Jun 15 and 13, 999 was paid, but the product was not delivered in time (till date it was not delivered) and not even single update about the shipment. Due to my urgent requirement I have cancelled this order on 21st Jun 15 (My cancellation reference no: #0322) and taken another product from the local market. Subsequently I called customer care on 22nd Jun 15 and informed about the cancellation. They said that due to server problem the confirmation was not sent. Within a short span I will receive a call from Eureka Forbes and money will be returned in 3 working days. But till date no call was received from Eureka Forbes and even several follow-ups made over mail and Phone. At last they given their in charge Mr.Harish no: [protected]. But very poor response and worst behaviour from Mr. Harish, because at the very first time he responded my call and said that within 30min he will check and comeback. But he was not turned up. So I send the mails on 26, 27 and 30th Jun 15 to [protected]@eurekaforbes.com and [protected]@eurekaforbes.com, but the customer care officer (Mr. Harish- Not a customer care officer) deleting the mails without reading. The customer care executives no:[protected] are giving an update that is Mr. Harish will call you within 30 Min (I spoke with many executives all are given a recorded message) and sometimes the call is disconnecting automatically. I called customer care as follows: 22nd to 26 – almost 4 times 26th – 4 times 27th – 4 times 27th – 4 times (Harish) 30th – 1 time 4th Jul-2 times Customer support team ask me to contact Technical team on the following nos[protected] / [protected]. No one is picking the calls on these nos. Now I require my money back….. I registered the same compliant on this forum on 9th July 15 and Eureka forbes commented on the same day with standard message. But no Progress / Update afterwards. today I given a reshipment request also but again your customer care officer deleted that mail without reading it. Kindly provide me the solution / next level escalation to resolve this issue.

We purchased a Water Purifier with Unit Serial No: 6002731 After Installation of new product they advised us to purchase Iron remover. So, We purchased. On next service, they advised us to purchase a Candle and a Tap, So, We purchased. On next event they advised us to make an AMC, So, we made an AMC. More than a year elapsed, since then no person from their Centre neither came / enquire nor gave any service to the Product. After a series of contacts with them a person came and advised us to change again this or that costing nearly Rs:5, 000/= May We humbly ask, what is AMC for ? If for every visit We have to pay then please change the name of product from PANI KA DOCTOR to MONEY SNATCHING DOCTOR.

A months back i got leakage @ bottom & mineral is not converting.. then i raised a complaint for this. after one week one person came and see this model. He replied that i didn't see this model so need senior for this. then i call to CC & and ask to send senior guy after 3 week one guy came & checked he does aware how to open that model..with my help he opened then he said its fixed but again fault came with in 2hrs. then i called to CC they said will get back soon then after 3 weeks 1 person came & seen that model then he said you're purifier is gone need to change..really scared about this...then every time they closed my call and ask me to register new one..if i track CC then they are giving one CC number but no use...waste of money, time...etc...:( really & worst CC network Eureka forbes Aquaguard Don't Buy..Beware Of cheaters...

Eureka Forbes - Aquaguard Water Purifier Geneus Model Aquaguard Water Purifier Service is Worst Don't Buy Aquaguard Product...Because i have purchased this model on 29th october 2014. 1. Still(July 16th 2015) I didn't receive invoice for the purchased product... if i raise complaint then customer care is telling that it will come via courier.but still not..i think it will come buy walk..even by walk i can't get...but still not...:( 2. A months back i got leakage @ bottom & mineral is not converting.. then i raised a complaint for this. after one week one person came and see this model. He replied that i didn't see this model so need senior for this. then i call to CC & and ask to send senior guy after 3 week one guy came & checked he does aware how to open that model..with my help he opened then he said its fixed but again fault came with in 2hrs. then i called to CC they said will get back soon then after 3 weeks 1 person came & seen that model then he said you're purifier is gone need to change..really scared about this...then every time they closed my call and ask me to register new one..if i track CC then they are giving one CC number but no use...waste of money, time...etc...:( really & worst CC network Eureka forbes Aquaguard Don't Buy..Beware Of cheaters...

Receipt no.26099 dt 07.09.2014 i was paid money by chq.no.885976 Rs.2750/- purchase eureka forb uv water purify but some problem i was cancelled my order very next day but senior customer sales specialist was not cancelled my order and some day go machine was come my home by home delivery or courier and than after senior customer sales specialist was come my home and machine was collected and told me your money refunded with in 15days after 1 or 2 month are gone i just called that person they told me i talk my boss and his boss was told me your money was not refunded without 24month why. and after i just go his office and told they also given promise but still my money not refunded from eureka forb company and they not given may machine also. so please help and solve my problem pinesh ray mobile no, [protected] vadodara

Aquasure Springfresh Water purifier is under AMC and it needs a service. We have made three complaints so far. Complaint numbers[protected], 82313093, and 82384519. Every time we call the customer service, they will take the full story from the beginning and give a complaint number and that's where it ends. There is no person seems to coming to service the purifier though it has been three weeks since the first complaint. This is the worst service I have ever seen. I don’t want the standard response of 'we apologize for the inconvenience... etc', but I want the service person to come tomorrow.

Our contract is to be renewed in Jul. But I have a query if for any purpose one service is pending for the last service contract, what is the compensation? Also if we go out of town then how are thecservices arranged. I want satisfactory answers before I renew my contract. Rgds.

This is a very shocking behavior of such a brand aqua guard with all false commitments and all misguidance, i had purchased the product on 26/05/2015 that was riviva ro+uv which after few days started giving us sour water, when we launched a complaint first we were not treated seriously then we were told by the service people that this machine is not needed for mumbai water the sales guy name is kailasnath tiwari from mumbai kurla, then after serious arguments we were given with a replacement of a new machine who forced us to buy dr.Magna ro+uv by the sales head of kurla mumbai he is shalimar, again which after 15 days started giving us problem, it stop giving us water, after complain again launched its been the third time today that the machine is been stopped working a real big harassment and we are ashamed of you'll to whom we trusted as a brand and suffering a lot from the service and sales department, i need a replacement with the good machine within 24 hours or else even i am going to file the complain in consumer court.
There is a very bad service given from sales and service plus call centers of mumbai

i had purchase a aqua guard GREEN RO machine for my residence vasai(E) (where we use tanker water) by salesman mr ajit singh. they delivered me a machine( which was another machine) when technician came for installing the machine he said me that this machine is not for this area because there is tanker water high tds . i called to mr ajit singh and said him all situation but not agree for same. then i called his sales manager mr manoj jha they agree for wrong sell and said to me that i know that area there is high tds water i arrange for you green ro machine and he delivered me green ro machine in sep2015.after two month a technician came for service and told me that memron of machine is not proper i am comming back after two days with proper memron but not came. i again called to mr manoj jha he said it is our mistake i solve later. in February 2015 my machine fully stop working.i called mr manoj jha he said tomorrow your problem will be solved .again said i got approval tomorrow sure...tomorrow ...tomorrow till today i am waiting for tomorrow

I bought a new purifier, it has leakage, leaving my kitchen cabinet wet. raised complaint with customer care 5 days before, technician should have visited in 48 hours. no one has come, been calling customer care every day, does not get through to technical team. Sales team calls back everyday!!!I need this fixed, i paid 18K for this product.

It has been about a month and a half, i bought an aquaguard water purifier. The company guaranteed a free installation of the product since then but i think all my efforts of contacting the dealer went in vain. Even after purchasing the product for such a long time back, my water purifier remains uninstalled at my home and i've none other choice than drinking the tap water. . . And the company would be with - held responsible if any member of my family catches any water - borne disease. . .
I won't recommend any of my friends to have any deal with eureka forbes. I don't want anybody else to suffer this stressful situation.

our water system is install in our office at patna ROV water purifier is not working from 01.06.15. i have lodge complain many time in patna office but till date no any work don. so, please help. for pawansut servangin vikas kendra chandpur bela patna bihar [protected]

We purchased a new water purifier branded as MAGNA on14/11/2014from Eureka Forbes vide their Delivery Challan No 24558834 dt 14/11/2014 while we were at at Bangalore and on my son's transfer out of Bangalore we shifted to Chennai on 10/05/2015 The change of address was promptly informed to them 0n 12/05/15 to one Mr.Rajesh who gave our customer I.D as[protected].Since the unit is under warrenty we requested for service of the unit on the same day on 12/05/15. But the service staff called us only on 20/05/15 to make the unit defective.Within 30 minitues we observed a different noise from the motor and the water purifed and stored in the tank was very warm unusuallly.Immediately we called the customer care center and infomed the same to them with a request to send the service staff to attend to the problem.But till date nobody turned up even though we made atleast 25 to 30 calls to customer care and to the managerial cadre persons from 22/05/15 onwardes.We sent an e.mail to them on 07/06/15 and followed by a reminder on 18/06/15.But all in vain.The copy of the e, mail is pasted hereunder for your perusal Today it is 12/07/15 and ifail to understand how much more time they want.Is it till 13/11/2015 the last day of the WARRENTY DATE so that they can conveniently say the unit is NOT UNDER WARRENTY. Is this the way the Eureka Forbes treats the customer? Do they really require to have such unit called CUSTOMER CARE SERVICE? Sir under this circumstances i have no other alternative except to seek your good office to look into this complaint and render Justice to me. Thank You Your's Sincerely s/d (M.SELVARAJ) copy of email letter dt 07/06/15 pasted copy of reminder e.mail dt 18/06/15 pasted To M/S Eureka Forbes K/A Chief of customer Relations& Public Relations sir, with deep regret it brought to your notice the casual, callous lethargic&don't care attitude of your service personnal, Agency&managersof your organisation at chennai.I purchase your Magna producton 14/11/2014 against the sincere advise of my friends and well wishers who suffered alot at hands of your service staff.The unit was purchased at Bangalore and subsequently shifted to chennai on 10/05/2015.The change of address was promtly informed to your staff Mr.Rajesh at chennai on12/05/2015 and the customer ID was given by him as [protected].Since it was shifted from Bangalore I called your customer Service staff ob 13/05/2015 for a service request.it was PROMPTLY attended on 20/05/2015 against the 24hrs promise.The result is the unit hitherto was working normal was packed up the same day evening. Now the real story starts.Inspite of my repeated request everyday to your c.s and managers the person came on 30/05/2015 to say that they have to change the filterseven for which I have agreed eventhough the unit is under warrenty.But I am sorry to say that till date nobody turned up.Please answer the questions that follows. 1.Is it the way that a reputed firm Eureka Forbes functions? 2.Is there any punitive action initiated against such erring staff? 3.what is the role of your supervisory staff? I am retired sr.Executive at the level of Dy.Gen.Manager from a National Corporate Organisation with 35years of service and I never come across such type of staff and if found would not have been spared It is learnt that the Agency who covers my area at chennai is closely related to one of your sr.officer and they take advantage of his position.I had the same bitter experience on earlier occasion with same Agency and when this brought to the notice NO ACTION ws taken.Now my request to you is How you are going to solve my problem? I am leaving for U.S on 11th june. I shall appriciate if you could solve my problem before 10th june and also arrange to change my agency to somebody who is closer to my area NANGANALLUR, CHENNAI Thanking you in anticipation Your's sincerely sd (M.SELVARAJ) No.42.Civil Aviation Colony Nanganallur Chennai Pin Code:600 061 Mobile No:[protected] cc to;M/S eureka Forbes, Corporate Office Mumbai cc to M/S eureka forbes, Regd Office, KolkataH Dear selvaraj1947: You've received a New Message in your MouthShut.com Inbox from Eureka_Forbes on Jun 09, 2015 MouthShut Message Service™ From: Eureka_Forbes Eureka Forbes Please check out our response Eureka Forbes Thanks, Eureka_Forbes Click here to reply to this message on MouthShut.com See you there. MouthShut.com Team www.mouthshut.com Follow us on Facebook Follow us on Twitter www.mouthshut.com MouthShut.com Jun 7 to me MouthShut.com Dear selvaraj1947: MouthShut.com member Eureka_Forbes has added you to his Trusted Circle. You can be assured that your reviews, blogs and postings on MouthShut.com will now have more impact, especially when Eureka_Forbes visits MouthShut.com See you there. MouthShut.com Team www.mouthshut.com Follow us on Facebook Follow us on Twitter Selvaraj M Jun 18 to MouthShut.com On Thu, Jun 18, 2015 at 11:58 AM, Selvaraj M wrote: fantastic response from Eureka Forbes till today no soul responded this is the way the Eureka Forbes works On Sun, Jun 7, 2015 at 10:47 PM, MouthShut.com wrote: MouthShut.com Dear selvaraj1947 You can be assured that your reviews, blogs and postings on MouthShut.com will now have more impact, especially when Eureka_Forbes visits MouthShut.com See you there. MouthShut.com Team www.mouthshut.com Follow us on Facebook Follow us on Twitter Selvaraj M Jun 28 to com Now Eureka. Forbes is entering its 40th day to respond to my complaint This is the way they function. Keep it up Eureka. Forbes if this the way u earn appreciation from the customer

We have been calling the customer care to book a general service for our aqua guard unit for past 1 month, but there is no response form.

We have an amc for 3 years and for past 2 years none of them have come or asked for a service, hence we called for a service.

The worst ever service we have seen ever. (Sorry that i was not able to avoid this as i am extremely frustrated)

We have been calling for this like mad and till

I will never recommend any one to go with aqua guard!!!

We have entered into AMC contract for two years with Eureka Forbes ( customer ID:[protected]) with AMC NO:23136477 for the period[protected] to[protected]. our aquaguard model is Compact. As per the agreement, the company were to replace 2 candles per year during the AMC period. the company changed the candle in september 2014 and the next change was due in March 2015. We were out of country from January 2015 to June 10, 2015 and hence could not take the service. on returning in June 2015, we called for the service. They came after lodging the complain twice but didnot change the candle. On asking the reason they told us that according to their records the candle was changed in March 2015 and there is also a entry in the service card with our signatures on it. Since we were not in India at that time we didnot take the service. the executive ( Anil Jha) who had come for service in March 2015 forged our signatures on the card saying the candle is changed. We contacted the zonal office head Ram Paswan ( phone: [protected]) and asked for a action but as expected no reply from his side. request your help.

My water purifier (RO+UV) is not working over many days. I have complaint on 02-Jul with ticket number [protected] and since than following up the request on daily basis but not result. Service center is continuously promising the resolution without any result. I am getting fed-up now and don't know what to do.

Dear Concern, I am highly upset to say that I was astonished to see the bumpy behavior of your service center where your concerned already proved their commitment for customer satisfaction globally. So, I am sharing my bitter experience & doing lodge a complaint against excruciating behavior of the proprietor of the franchicse of the khardah unit ( Kolkata, B.T.Road, Kolkata 700119). I went to the mentioned service unit along with my Aqua Guard water purifier for replacing the cartridge(Filter) & repairing a little fault on 6th July, 2015. The technician of the service unit checked the device in presence of their in charge/proprietor accordingly. Afterwards the in charge /proprietor told me that the machine circuit & others are ok. But only solenoid valve & cartridge are required to be changed & cost to given Rupees 850 only. I agreed to pay it . Subsequently, he said further one PCB( circuit board) is found defective & cost to be given Rs 1750.Then I asked him to understand me about defective of PCB which was found ok at the primary stage. He replied to me that we are not in a position to understand you & if require then you will have to pay more money for it. I clearly told the dissatisfaction of myself then he replied “Taka Din Satisfy Hoben”. Such type of painful behavior is not desirable from your reputed organization.I think this type of attitude is not acceptable & is doing smash up your reputation where Consumer wants always Service & satisfaction ..Please look into this matter & try to prevent such mode of activities. I wait for your fine response . I am keeping all related documents for further reference. Regards, Nirmal Kumar Ghosh Phone:[protected], Mail:[protected]@gmail.com

Eureka Forbes Aqua guard Total Infinity Water Purification System is not working Properly and lodged a service request for Customer Id [protected] days back. I contacted several times, But Not Yet solved the Problem. Customer Id [protected].