Eureka Forbes Complaints & Reviews

From 15 june 2015 I am reporting this issue .support executive will call as you have raised the ticket and without solving they will close ticket, coz they have been asked to call and closed the tickets without resolving issues .more than 10 times I have raised the ticket but no action, I am unable to find the escalation matrix. web site step 1 and 2, 3, 4 are written that are of no use. before 72 hrs plus I have raised request through online portal but still issue is not attended and when now I am trying to go for level 2 escalation it says follow the step 1 whereas I have already raise the ticket already [protected]

Respected Madam/sir my complaint no is [protected] which was registered on 13/6/15. Water is leaking from the RO system and the pump is not functioning properly. One of the company engineer came to attend the complaint with head phones in his ears so that he was deaf to my complaint, told me that the pump needs replacement and will be back within 24 hours. repeated reminders to the company and also repeated calls to the Amritsar head office all fell on deaf ears as everytime i was promised resolution in the range of half to four hours but the promises have not materialised till date. If Aquaguard is unable to provide service to the existing customers then there is no need to launch new products with false services. Either the standard has deterirated or the company does not have sufficient no of engineers to attend to complaints of the customers. I think the inefficiency of aquaguard should be publised widely so that new customers can think of alternatives.

Dear sir / madam, my complaint id no :[protected]my customer id no: [protected]this mail is to bring to your immediate notice that your eureka forbes service center people (Including manager mr. Vvs rao and technicians : chandrashekhar and akhbar) of hyderabad city is becoming worse day by day to be deal with. They are just making fool out of customer and inspite of their fault instead of appologizing they are taking nonsence to your customers without a fear of gettingsacked. So with much pain and grief i have to draft a mail regarding same so that immediate actions are taken to rectify the mistake these people are commiting on regular basis. To start with my name is mahesh gupta and i am being harrassed by your service center for giving no service and no replacements of filters inspite of making repeated calls to their technicians specially mr. Chandrashekhar rao and mr. Akhbar as well as the manager mr. Vvs rao of hyderabad branch is behaving in ill manner on the same. Mr. Vvs rao has told me straight forwardly that please go ahead and lodge any complaint anywhere as if he is not afraid of it and like its his regular way of misbehaving with customers. . To start off with the irony i am an amc customer who was fool enough to take 1yr amc from mr. Chandrashekhar rao an agent / employee of your service center in feb 2015 with an assurance that within 2 months he will come and change the filters as well as do the servicing of my ro nano  but no body turned up for the same and after making repeated calls from june 2015 till 7th july 2015 ie today  to them as the taste of water has gone sour and rewuested to change the filters immediately they are not bothered to come and change the filters they have just one excuse that they are out of inventory since last 1 month or they are busy. So i lodged a complaint on 4th july with bangalore branch to which technic7an named mr. Akhbar called that he would be coming but till date ie 7th july he is constantly making execuses of either having lunch or is busy and today he has stopped receiving the calls even. So after making repeated calls at your call center and all your executives giving same statement of arranging a call from their senior and resolving this issue but till now all in vain neither got a call nor any technician came and to my surprise they have not even raised my complaint. . . How is it possible on earth that a company with such repute and primarily manufacturing ro and purifiers are not having filters. . ??What if that filters need to be changed immediately??Whom to held responsible if drinking this sour water could result in some medical condition?? is just selling your purifiers is a responsibility and what about after sale service. . ??Must say the people you have hired are pathetic, insensitive and have no manners whatsoever to talk to customers and they are posing a threat to the company's repute and name and with such behaviour things are getting worse only. I am going to formally lodge a police complaint against them as well as your company and also report to media houses for cheating misbehaving and conducting fraudulent activities if no actions will be taken from company side asap. Seeking immediate actions and a reply from your end at the earliest. . . With issue resolved. . . Thank you
Mahesh gupta
[protected]
[protected]

not respond on my calls my register mobile no : [protected].
complaint no:81556576 on 15/05/2015
complaint no:81867551 on 05/06/2015
complaint no:92304569 on 08/07/2015
i have call recording company sales person kundan having mobile no: [protected] abusing me, and say now cant do anything against me or company.product is saled out thats why take advance payment.

I purchased Aquaguard by paying 17000/- Rs and it started giving complaints within 15 days of purchase and service people come and say problem in your pump & change the filters add pre filter. which are very costly
and each month one has to pay 2500/-Rs for service ie just to change filters. Aquaguard people will come and advice to change filters and pay the money. If filters are not changed they say that presser is less and output is less. These filters are very costly and every time they blame metro water which is spoiling the filters and need to change frequently. Never depend on aquaguard drinking. in my neighbour all local made running ok.

Reproduced below is a e-mail that I had sent on 26th June 15 to customer care, Eureka Forbes. No response till now (8th July 15). This is Eureka Forbes - A TATA ORGANISATION - customer care!!! "I spoke to your Visakhapatnam Office ([protected]) after obtaining the number from your Bangalore office on 16th June 15 and placed a request for supply of a hose for my vaccum cleaner. I was promised that the item will be delivered within a week's time. Yesterday, around 10 am I called up the same office to follow up on the request and, apparently, the Vizag Branch Manager has not come to the office by then and so I left a message in the office that I may be contacted after indicating the background of calling him up. I did not get a response to my call. I called up twice and the calls went unanswered. I expected the Branch Manager to call back, atleast looking at the "missed calls". It did not happen. Perhaps, this gentleman does not have the word "courtesy" in his vocabulary... strangly. So, I called up your Bangalore office again and given the background for my calling them. I was assured by the helpline officer that she would inform the zonal Incharge and see that he (or she) speaks to me positively before the day ends. Well! again this did not happen till now. Naturally, he should be busy because he is incharge of an area, which, politically is being looked after by three CMs!! My purpose of writing this mail to you is very simple - is it the way you support your customers. The Branch Manager is busier then the Zonal Inchage and he, in turn, is busier than the your CEO or even your Chairman. How long you think you can fool the customer like this. Don't you have moral and ethical responsibility for supply of spares for the item you have sold to the customer, that too, by an organisation which is carrying the TATA logo? Is it that you are trying to sell the fruits by quoting the name of the tree? If so, how long, you think, you can do this. Let you - at the customer care level - and your seniors in the marketing and other functions think about it. As far as I am concerned, if I do not get the spare required - certainly I am not going to beg or bleed for it, but, would certainly dispose the item off (if necessary in the "exchange" bargain) and buy another brand vaccum cleaner."

I purchased Aquaguard by paying 17000/- Rs and it started giving complaints within 15 days of purchase and service people come and change the filters which are very costly and are not covered under warrenty and each month one has to pay 2500/-Rs for service ie just to change filters. Aquaguard people will come and advice to change filters and pay the money. If filters are not changed they say that presser is less and output is less. These filters are very costly and every time they blame metro water which is spoiling the filters and need to change frequently. Never depend on aquaguard drinking water which is very dangerous and I recommend not to buy these aquaguards and waste your money as they are sitting for making money in the name of changing filters and annual contracts. some one need to take up with consumer court as the quality of machine is poor of filters are of poor quality.

Hi, On 6th July I called your Mahalakshmi layout office for a new machine demo. I was given [protected] Mr gangadhar's number . I called the number and was connected to a call center. I informed them that I needed a demo. Call and come in the evening I am out of house .the person said ok. After that I received 10 calls from various sales people for the demo. I was in the hospital -kept telling people that I can't meet today as the doc came late.many sales people continued to call. Yesterday 7th July morning one lady called .took appointment for 7:30pm. I specified that I need a call St 6 pm then confirm and come. No one came. I called one of the numbers from whom I had received calls on 6th July. Sudhakar picked the phone and said sorry I was on leave so I didn't come. I said call and come tomorrow. This morning within 30 minutes 3 people manjunath, Prashant and sudha kar have called me for the appointment 5 times. If your sales people continue to call and bother me -I will log a police complaint against your company with phone numbers for harassment. Call your sakes people and ask them to stop calling right now. Regards Mrigya

Dear Sir/Madam, I own a water purifier from Eureka Forbes. I am writing this letter to you after making a thousand calls to the branch here in Jharkhand. People in this branch just don't give a damn to the customers. I have been calling since a long time now and they do not answer to my calls. And if they answer, they make absolutely dumb excuses. They are very prompt and active when they want a contract/agreement done between then and the customer. But they are terribly lazy at providing the service. My aqua guard needs a proper servicing and have to replace some parts. As as result I can not use it. This is the height and I am just fed up of their behaviour. Please, I urge you kindly to please look into the matter and do the needful or I would be forced to take a strict action against them. Thanking you, Arihant Jain

Dear Team, My self Sumit Pawar, I have Aquaguard Reviva RO+UV product on my home. I have purchased this product from your official online site on 17th May & received product by courier on 23rd May. Following are some details regarding this- Cust.ID- [protected] Mob.no.[protected] Order no.[protected] Inv no.- [protected] DC no.- 25527461 After many many followups by call on following phone no's my installation done on 9th June. -[protected] -[protected] -[protected] -[protected] -[protected] To buy this product there was many calls i received & assurance given me for best quality of water with respect to TDS removal & Taste enhancing. But after using this product i & my family members very disappointed because the product is decreasing only TDS level & not enhancing its Taste. I am saying this because My friends using other manufacturer product & it is having great taste of water with same specification provided in your product i.e RO+UV+ TDS regulator & Taste Enhancer Cartridge. When I received calls to buy this product, at that time also i mention this concern of taste & your team member assured me for great quality of taste since Eureka forbes is well known firm from many years in Water purifiers, but again i am saying i am very very disappointed regarding too slow customer service & quality of product. There is one other issue regarding Complimentary products i.e While purchasing product your team member told me that there is -Aquaguard on go personal water purifier & -Book o[censored]nique mocktail recipe. but i don't received any of this product despite of mails on [protected]@eurekaforbes.com. And I have not receive any reply from this mail. By customer care no. i have got service request no. 92064177, but from this also i don't get any reply & response. For product returning i have made complaint on 18 th June & service request no.92138237 provided me & still no service person visited my home. There are too many issues so please please do the need full as quick as possible to solve these. Hope now you will respond me quickly. Please resolve it soon..

I have recently purchased Dr Aquaguard Magna UV from Aquaguard website.But its been more than 30hrs there is no intimation or any information on my shipment status from Eureka Forbes team.Multiple email and multiple times they have been contacted but no help as of now. My user id is [protected] and my transaction id is 62757.The item was booked in the name of TapanKumar Jana. In other cases they are very prompt and repeatedly make promotion calls.But when it comes to this problem there is no call back or reply over mails.Very regrettable of company like Eureka Forbes.

I have purchased a product online on the 11th of June 2015 under the guidance of Eureka sales person Raju. My Customer ID is [protected] My Transaction id is 57811 Product Name: EUROCLEAN WET & DRY Order Form No. [protected] Name: Sandeep PinCode: 577201 Place: Shimoga Mobile: [protected] email: sandeep.[protected]@gmail.com Employee Code: 9080086 I was assured that I would get the product within 7 days. And it's been almost 1 month and I am running from pillar to pillar just to know the status of my order and no one has the answer. I have called up the customer care several times, and the response I get was "we're taking a complaint and someone would call you within 24 hours". But so far, nobody has called me up. I was also given a number to call ([protected]), but nobody answers it. Because of this irresponsible attitude, I cancelled my order and it's been over a week and yet they don't have any status of my refund. Each time I call they say the same thing, "someone would approach me". I have neither got the product nor the refund.

Poor service and even their technicians Specially Mr. Chandrashekhar rao and mr. Akhbar as well as the manager Mr. VVS rao of hyderabad branch is ill mannered .Mr. VVS RAO has told me straight forwardly that please go ahead and lodge any complaint anywhere as he is not afraid of it.. to start off with the irony I am an AMC customer who was fool enough to take 1yr AMC in FEB 2015 and after making repeated calls from june 2015 till 7th july 2015 to them as the taste of water has gone sour they are not bothered to come and change the filters they have just one excuse that they are out of inventory since last 1 month. How is it possible on earth that a company primarily manufacturing RO and purifiers are not having filters.. they are pathetic and the company's repute and name is in dumb hands which will make it only worse. I am going to formally lodge a police complaint against them and also report to media houses for cheating and conducting fraudulent activities if no actions will be taken from company side ASAP.

Sir, My Customer ID is [protected]. I placed an order for aquaguard reviva on 22/06/2015 for Rs.14990/-. At the time of booking their representative said that the product will be delivered within 7 days but even after 7 days my product is not yet delivered. I have repeatedly called their customer care but still i haven't got satisfactory results. Even i have tracked the product through GATI courier services but its last destination shows undelivered due to address not found. From last seven day i am continuously contacting the company by mail/Call but no response has came from their side neither about my product nor about my money refund.now they are not receiving my phone.i just want my money back .

Your service men Mr.Shailesh Singh visited our home on 04/07/2015 morning to see the machine not working. He told us that filter is jammed of dirty water. He cleaned the filter & told us he will visit again on Sunday i.e. on 05/07/15 to fit the white filter in water purifier. He also made a Service Receipt of Rs. 1850/- for one year on 04/07/15. But still today he has not visited our home. We contacted you on your numbers provided on receipt. But not positive response from your side. Kindly send your service men at our home at the earliest.

I bought the dr Aquaguard Magma on 20th of June. They forced me to buy a pre filter which I did. They charged me 850 for this but the actual Mrp is 700. This is cheating. The pre filter consumes lots of power and takes an hour time to fill 6 liters of water. I had made a complaint on 30 th June to check & change the pre filter but yet after 1 week there is no response. Complaint number is [protected] Name Sadiq Somani [protected] If you are friends for life its better to have enemies.

My customer id is [protected] i bought aquaguard compact in the month of feb an its still lyonglying in my house as i had called customer care for a change in product but no i has contacted me den after so many call to customer service my issue is not resolved yet as i want to change my product to booster

Dear Sir / Madam, I had made payment for 2 year AMC contract for my acquaguard last year. As per contract all the filters etc to be changed each year & the 2nd year was due in April-May-2015. Non of your service men visited for changing the same as per AMC. I had raised a complaint with your customer care delhi for change of filters against complaint no. [protected] and follow up activity no. [protected]. I had also received phone call from your Mumbai office on 28th of June-2105. I had explained the same thing to u cc Mumbai they assured that the same will be attended. But till date even after 8 days no one attended for change of filter as per AMC. On follow up with u r Delhi customer care they have given no of your GM Noida. I am calling your GM Noida [protected] since past two days but sorry to he is not lifting the phone. The details of my calls with date and time are :- Sr No. Date call time remarks 1) 03/07/2015 10:59 Full bell rang but not lifted 2) 03/07/2015 11:09 Full bell rang but not lifted 3) 03/07/2015 12:45 Full bell rang but not lifted 3) 04/07/2015 13:19 Full bell rang but not lifted again called 4) 04/07/2015 13:19 Full bell rang but not lifted again called 5) 04/07/2015 13:19 Full bell rang but not lifted again called 6) 04/07/2015 13:20 Full bell rang but not lifted again called 7) 04/07/2015 13:21 Full bell rang but not lifted again called 8) 04/07/2015 13:22 Full bell rang but not lifted 9) 04/07/2015 14:35 Phone was busy 10) 04/07/2015 14:37 Full bell rang but not lifted again called 11) 04/07/2015 13:19 Full bell rang but not lifted after failing 11 attempts I had no other option but to raise this issue via mail. I am sorry to say if your esteemed companies GM's response is so poor of not lifting any calls what service should I expect from your other service personnel. May take up the matter with your GM Noida and my case and send your authorised trained person immediately today to change the filter and other parts as per AMC. Regards, Rajan K

Aqua guard person came and changed the catridge .But it deposits black carbon. When i complaint against it, there is no action from Aquaguard. Always we get reponse as we will take action as early as possible . I do have kids which affect their health also.

Please do not go for Aquaguard since the service is pathetic in Pune. There is no assurance that they give genuine parts.

Hello, Incident Location:Sector-17, Vashi, Navi Mumbai. This is to inform you that ur company is full of frauds. On 15th july ur installation guy(rather CHOR)SANTOSH KADAM ([protected])came to my house and took advance installation free, gave me Reciept and told product will be installed in 2 days. After that he is not picking call, I called up higher management as well so after 10 days he told he will come tomorrow but since then he is absconding and not picking call. Take some proper action against him and i want my advance payment refund as soon as possible.I[censored] din't take any action.I will go to police to lodge complain this week. Regards, Sasmit [protected]

I have placed order online for Air purifier Dear Team on 30th June, payment made via using credit card .No confirmation received yet whether my order is confirmed or not.Amount has been debited . I am trying to call customer care but no response .Was reading the reviews of other customer seems your company is fraud.Once payment received after that no revert from your end.Please let me know what can we do next, whether i will received my product or not. Regards Akash Solanki [protected]