Eureka Forbes Complaints & Reviews

I had purchased one water purifier (Aquaguard Enhance RO+UV) online from your website on 17th June 2015, Wednesday, and the payment was also made through net banking on the same date. My customer ID is : [protected] I was told that the product will reach at my address within 7 days and the details of the transportation will be given soon. I waited for one week but there was no response from your side. So on 22rd June 2015 I tried to call you, but I did not have any of your number. I searched on you web and found your number[protected] but which never got connected. I tried other numbers also but they were always busy (as per your IVR) and I wasted my about 4 hrs. As I couldn't connect at any of your number as you were always busy I put up a demo request and showed interest to purchase a new water purifier through your web request form. Immediately I received a call from your office. This means that you are only interested in trapping new customers but not in attending previous customers. I explained my problem to the the person who called me and he assured me that I will definitely receive a call from your office and my problem will be solved. Nothing Happened. Again on 23th June 2015 I repeated the same trick as your attendants are always busy. I got a call from a lady suggesting me a new model for water purification. I again explained the whole story but this time I had a strong conversation with her and next day I received the purifier through courier service.. Again on 24th June 2015 I repeated the same trick as your attendants are always busy. I wanted to know the installation status. I got a call from a lady suggesting me a new model for water purification. I again explained the whole story and she assured me that some one from your office will definitely call me for the installation and will be done immediately. BUT as expected nothing happened. Now the machine is still lying at home waiting for someone to come and do the installation. IT seems that you are only interested in collecting money and forgetting the customer. Because on the day of payment I had received more that 15 long calls from your office explaining me about the payment process.

I had purchased Aquaguard Reviva RO+UV+TDS Controller from your website on 8th June 2015, customer id [protected] with full payment have been made online through credit card. Firstly the product was delivered after 10 days with no updates being provided for tracking numbers and delivery status. Secondly, there was no automatic installation services provided. I had to go and request for installation service. This was not all, the installation team said we cannot install the product as it is as there is no hanging stand provided, hence I had to purchase the same from the installation agent for Rs. 500. The music does not stop here, post this the installation guy told, product is faulty as the motor is leaking and hence installation cannot be done. Post this I had called, the service head o[censored]P – Vijay Patel, who told me that he is putting an internal email that product is faulty. Even then there was no call from Eureka Forbes. I would have called at least 10 times to talk to some senior person, but all the time they had told, someone from technical team would in an hour / 5 mins but no calls were made. Firstly, you customer care helpline is horrible as it puts you on hold for 10 mins and thereafter no one has a solution. Regards, Vivek Agarwal, +91 [protected] On behalf of Mrs. Shraddha Agarwal

I purchased your Aqua sure water purifier & requested for installation from last two to three weeks. In this period, 3 to 4 times I registered a request for installation, No positive response received from your side. This is the worst service provider I ever seen…… Below are the request numbers for your reference. [protected] [protected] [protected]

I duly order a aquaguard water purifier on 25.05.15, through online with online trasaction.After one month company not delivered the above product I collect transaction details from my bank and sent to company by email.They are not replying my mail, and over phone also not getting positive response.I am residing bangalore city and online shopping contact office for eureka forbes is mumbai.The anount which trasfered to forbes is 14990/rs.This is RO+UV+TDS water purifier from forbes. Pls help in these issue.

Service Engineer broke body of aqua gold in the amc. Maqsood [protected] smooth talked sold magna aquaguard. Took money to deliver on 25th. Begged for delivery. And now for installation for last two days. Mr razzak not responding nor anyone cares in call centre or in mumbai office...you should have repaired machine if broken by your service eng

With reference to the complain on the Executive, Mr. Manoj Kumar. The Executive returned the balance amount of Rs. 500 along with the stand. He apologize for his mistake. Thank u so much for Ur immediate action But the Branch Manager, Mr. Sathis didn't gave respect to a customer and he is telling that we had got benefit of Rs.1000 and Bcoz o[censored]s the executive had lost his money and job. More over, he is asking us whether do u have any record of this discount, have u got any written letter from the executive abt the discount. Will any customer get this type of letter From the executive? without knowing this simple thing how can he be a branch manager? Once he came to our home for payment collection, he came directly and said we are from eureka forbes am the branch manager, pls make the payment for the product. We asked them, how to believe u are from eureka forbes, do u have ur visiting care or any id card for verification. Even after asking thrice, he was nt ready to give us his visiting card nor id card and informing us that he doesn't have his visiting card with him. How to believe him that he's from eureka forbes? So we refused to make the payment. I can't understand y eureka forbes are recruiting such kind of persons. He was so arrogant. He was insulting us a lot for this discount. No one got such type of discount, only u got it. Will I build a bungalow with this Rs.1000 discount? The branch manager was threatening us to give a written letter stating that we got the discount, bcoz of his compulsion we wrote a letter and gave it. This s not the way to treat a customer. We need a apology letter from the Branch manager, Mr. Sathish Kumar, Ambattur, Chennai Branch. Kindly take necessary action

On 07/06/2015 Customer ID [protected] I was insisted to buy a aquagaurd reviva water purifier by the sales team for INR 14999/- with promises of 7days installaion. I bought the product and it was promised to be delivered with 6 working days however the product reached after 8 working days. When i contacted Harish TL mobile no [protected] enquiring about the product delivery he mentioned that once the product is reached I need to message him for Installtion process. I had messaged him on the mobile no given to at 15/06 time 20.59hrs. There was no reply from the TL. I waited till 18th June and applied by the company website for product installaion request code 100284 and got a message of the service engineer coming by 3 working days. However i have not yet recivied a call from the service person. I waited till 23rd june and forwarded a mail to [protected]@eurekaforbes.co.in were I got a revert from them on the same day that they will be sending a service person on urgent basis but nobody turned back. on 26th june I called the sales team on [protected] a number of times mostly in vain and spent nearly 223/- rupees in call charges waiting for a response but none to answer. Finally i got to a sales team member Bhagyasree on 26/06 at 16:16hrs and the team member promised me that the service person will be there on 27/06 as always there was nobody come in the whole day. On 29/06 i contacted [protected] at 10:07hrs a number which was provided to me at the time of product booking I accidentally got bhagysree online in knowing that it was me she had disconnected the call. My concern here is that I had bought the product on an EMI basis with the credit card company. where i am paying a monthly EMI of INR 1499/- for 12 months. I have recivied the product but till today 29/06 i am not able to use the product for my purpose due to the companies incompetency. I want a full refund on the product money along with interest charges and call charges made to the call center a numerous times with installation to be done urgently as compensation for this delay even being in a city like Bangalore where service cannot be a delay. Rohit Mathew [protected] Email Communications Eureka Forbes - PAYMENT GATEWAY: Visa/Mastercard/AMEX-Airpay - Customer ID: [protected] - Bangalore, Karnataka Inbox x Eureka Forbes Jun 7 to me Dear customer, Thank you for shopping with us. We have received the payment. Your transaction id is 56935, Payment Gateway- Visa/Mastercard/AMEX-Airpay, Authorization Code is Customer ID is [protected] Your order will be shipped to you shortly. Please note that the product availed in the offer – Aquaguard On the Go Personal Purifier will be shipped to you separately. For any further queries you can reach us on +91 [protected] or email us at [protected]@eurekaforbes.com The details of the order you placed are mentioned below: Billing Address Shipping Address First Name Rohit First Name Rohit Last Name Mathew Last Name Mathew Address1 house no 19 2nd floor 4th main nataraja layout Address1 house no 19 2nd floor 4th main nataraja layout Address2 jp nagar 7th phase Address2 jp nagar 7th phase Landmark behind brigade millinuim Landmark behind brigade millinuim State Name Karnataka State Name Karnataka City Bangalore City Bangalore Pincode 560078 Pincode 560078 Mobile [protected] Mobile [protected] Email [protected]@gmail.com Email [protected]@gmail.com Employee Code Order Form No. Proposal No. A1001 Product Code Product Name Quantity Amount(in Rs.) Transaction Date GWPDREVRU00000 AQUAGUARD REVIVA RO + UV + TDS CONTROLLER 1 14, 990 6/7/2015 3:58:01 PM Total Amount (inclusive all) 14, 990 Please note that should you choose to pay offline and ask for a refund on this online transaction applicable bank charges of 2.5%, Service Tax 10% on the bank charges and ECESS of 0.3% on service tax would be deducted. Warm regards & sincere thanks The Eureka Forbes Team Rohit Mathew Jun 7 to telesales Dear Vishal / Eric kindly find the below payment done for the product. please instruct your service personal to do the installation on 13/06/2015. Regards Rohit ********************************************************************************...⇄ Print all In new window Eureka Forbes - Installation Request - Request ID: 100284 Inbox x Eureka Forbes Jun 18 (11 days ago) to me Dear Rohit, Thank you for your Installation Request. Your Request ID is 100284 Your product installation will be completed within 2 – 3 working days. In case of any query, please call us on[protected]. You can also email us at [protected]@eurekaforbes.com Thanks, Eureka Forbes Team Click here to Reply or Forward 1.28 GB (8%) of 15 GB used Manage Terms - Privacy Last account activity: 8 minutes ago Details ********************************************************************************...⇄ Print all In new window Eureka Forbes - Installation Request Inbox x Eureka Forbes Jun 20 (9 days ago) to me Dear Customer, We have already received your Installation Request. Your product installation will be completed within 2 – 3 days. In case of any query, please call us on[protected]. You can also email us at [protected]@eurekaforbes.com Thanks, Eureka Forbes Team Click here to Reply or Forward 1.28 GB (8%) of 15 GB used Manage Terms - Privacy Last account activity: 9 minutes ago Details ********************************************************************************...⇄ Collapse all Print all In new window Product Installation Cust Id [protected] Inbox x Rohit Mathew Jun 23 (6 days ago) to shopping Dear Customer Care, I have still not got my product installed even after Informing your supervisor Mr Harish ([protected]). Later i have request through your website on 20/06/2015. But no result please advise if you want me to return the product were I have multiple options. Regards Shopping Eurekaforbes Jun 23 (6 days ago) to me Dear Mr. Mathew, We thank you for writing to us. Your installation request is under process. Our installation team at Bangalore will contact you shortly and complete the installation. We thank you for shopping with us at www.eurekaforbes.com.​ Should you require any further assistance please do write to us at [protected]@eurekaforbes.com. You can also call us on[protected]. Regards, Eureka Forbes Team From: Rohit Mathew Sent: 23 June 2015 14:20 To: Shopping Eurekaforbes Subject: Product Installation Cust Id [protected] Rohit Mathew Jun 28 (1 day ago) to Shopping Dear Sales Team, Kindly cancel my installation and I would like to have my refund back on the product as I am not satisfied with your services. I had spoken to Bhagayashri on 26th June at 1630 hrs and she had stated that the team will come for installation on 27th June but however i am yet to see someone. Since your team is quite busy and has not yet contacted me. Kindly refund my cost and take your product back without any delay. I have already wasted 4 weeks in this process. Please note that this is the worst service even from the call center and the sales team. Regards Rohit [protected] Click here to Reply or Forward 1.28 GB (8%) of 15 GB used Manage Terms - Privacy Last account activity: 9 minutes ago Details People (2) Shopping Eurekaforbes Add to circles Show details

Dear Sir, Really I am very sorry to say that as such a MNC company & highly demand company, we are suffering the commissioning of our CLASSIC water purifier. Since last one month, nobody are attending to do the job from your side. Recently, your service provider not responding our call also. I am feeling very bad to purchase the purifier as such company. Your costomer satifaction is totallu nil. I do not know, how you are doing appointment this type of service engineer. I think, I will have to file in consumer court. For this cause of delay, we are all family are suffering in medical ground. I think, your early action will be appreciable. Regards, Anup Das, 21, Bapujinagar-751009

On 11 june 2015 i had booked one dr aquaguard eterniti through onlie portal vide transaction no [protected], and its payment was done by credit card amounting rs 12490/-, but regret to inform that the same has not been delivered to me as aon date.Inspite of my repeated requests/enquiries your response is totally nill.
Hence i request your good self to kindly cancel the said order immediately and refund my money immediately.

Requested to attend the problem of non working of my water purifier on 26.07.2015 under my customer id [protected]. Repeated reminders fell into deaf ears.Being assured every time that technicians would be attending in no time.Just now I am told that it would not be possible before tomorrow (28.06.15) since service is provided up to 6.30 p.m.Unable to purchase so much drinking water. please help me out.

We have RO Filter - entered into 2 year AMC in July 2013 - basically quarterly service and 2 times Candle replacements. 2nd Candle replacement was done in Feb 2015 - in May 2015, Filter stopped working - Technician says it has to be replaced - but it is less than 3-4 months. he says sorry - some candles are like that. we thought it has atlas 6 Months of warranty - but technician says No. I paid 8K, 2 years back without doubting, but now Eureka Forbes is cheating me on its promise. I'm very disappointed. how do we get redressal -Going to Consumer Court is the only solution now?

I wanted to return the product I purchased from online. I had sent lot of mail to customer care but I didn't get any reply from them. I am really frustrated by calling and sending mails to them. But I didn't get any reply for my mails. Here is my order details : Customer ID is [protected] Product Code GWPDDRMRU00000 Product Name DR. AQUAGUARD MAGNA HD RO + UV I am totally exhausted with all the enquirys. Finally I will have to go knock the consumer court. I purchased through a sales representative. But he is also not responding. The after sales service is so pathetic from eureka forbes. Here is my contact : [protected]

Sir My name is Mr: Joy from Chennai address F1 block No: 1 Ansika apartments, Srinath nagar. Nemilicherry Chennai, Thirunindravur, Thiruvallur (dist) Tamil nadu. pin 602024 i purchased one unit Enhance Ro + and installed by your company staff at 19/06/2015 but with in 6 days its gone out of order i already registered complaint no: 82176392 but till now not any proper response from your company. please do the needful. Regards: JOY Mob: [protected] Email: [protected]@gmail.com

I purchased a Eureka Forbes Dr. Aqua Gaurd in April 2015 and placed a return request within 10 days. The cancel and refund request was placed even before the product was delivered to me. It has been more than 2 months now and I have called Eureka Forbes customer care for at least 50 times now and have also visited local customer care office. Every time the response from customer care is that my request has been escalated and I will get refun within a day or two. Two months have passed by with same response but no action. This is absolutely non ethical and unprofessional service. Even complaints that I logged are unheard. I tried to use the escalation process online in Eureka web site but the application has some technical problems it won't let me proceed. I am feeling stranded after making full payment. Planning to head to consumer forum and send a legal notice asking for quick action.

Complaints…. Eureka forbes vacuum cleaner…cheating the customer
Sub:fraudulently cheating and seling it out the vacuum ceaner given for service job order no 53901, , ,
I dr. T. Anandamoorthy handed over a sparingly used eureka forbes vacuum cleaner, otherwise in a good working condition, for rectification of a minor defect of not recoiling of the power cord, on20 / 04 / 2015, to your service centre at ramavaram, chennai. One mr. Karthy technician (His mobile no[protected]) of that unit received my piece and told me that there is some plastic part of it has just melted and it has tobe replaced at a cost of around rs. 700 / = and i accepted his statement, and he assured me it will be returned in 2to 3 days. He assured me that he will call me back as soon as the problem is solved, but he never did it and even when i call his no he put my mobile no in his black list so that i couldn’t contact him. This such a cheating attitude of one who is working for a reputed concern like eureka forbes. After all these things on 11 / 05 / 2015 i personally went there to collect my vacuum cleaner and this fraud no1 the technician karthy handed over one condemned demo piece and pressurizing me to accept that one, but i refused since because i have written my name in my piece using permanent marker. This fellow started abusing me and in the mean time the service centre supervisor mr, saravanan (His mobile no [protected]) intervened and asked me to accept the piece and make use of it for the time being and my original piece will be delivered to me at my home, and with the hope i received that condemned demo piece after writing on the counterfoil that i am receiving only the condemned demo piece showing all my dissatisfactions and all my displeasures.
After that regarding this matter i tried to contact this service centre technical supervisor mr. Saravanan to his cell no[protected], but he also not responded satisfactorily and after some time this fraud no2 also put my mobile no in his black list it seems. Finlly the loss is to me apart from the mental agony and torture i suffered. The work shop of your company (Ramavaram service centre @chennai) has sold my very sparingly used vacuum cleaner fraudulently and cheated me and harassed me by making me running from pillar to post.
I request you to direct them to return my vacuum cleaner immediately and to pay a compensation of rs. 10, 000 / for deficiency in service, selling item fraudulently and causing me mental agony and harassment.
If above conditions are not fulfilled within 15 days from the date of receipt of this message, i shall be forced to approach appropriate forum to get the remedy.
Thankingyou
Dr. T. Ananda moorthy (Mobile no [protected])
17 / 22, 79th street, 18th avenue,
Ashok nagar, chennai. . 600083

Service Request number 82074383 19th June: I registered a service request via IVR as per my AMC. 20th June: Your technician Mr Vinay attended the request, cleaned the filter. When asked why the flow is less, he informed it will be all right after the 1st purification. 21st June: The product stops working. I call up customer care and register a complaint. 22nd June: After constant follow up with your call centre, Mr Vinay comes again. He was not able to find the fault and called up Mr Kishore. They seem to fix it at it started purifying. 23rd June: I noticed that the water from the out-led pipe is not stopping even after the water tank is full. Its not even stopping even if we cut off the power. I call up Mr Kishore again. He told me to stop the main tap and assured someone will attend it. 24th June: After repeated calls to Mr Kishore (mob: [protected]) he gave me Mr Vinay’s number [protected]. He was not available. Then I call up customer care again. They assure me an escalation has been made and they will attend to it ASAP. 25th June: I call up again and again to customer care. No resolution only ‘assurances’ that it will be resolved. 26th June: Morning I speak to Ms Maheshwari who committed to me she will call me back within 15 mins with the details. After waiting for more almost 1.5 hours I call up customer care again and Ms Dhanalakshmi made me talk to the floor supervisor Ms Supriya. She also assured me it will be done in a day. And she told me that she will be available on the floor in case I need to talk to her. 26th June Afternoon: I get a call from number [protected] at 1 PM and was told that by 4.30PM technician will visit my place. I waited till 5:30PM and call back to that number. One lady picks up and told my details has already been given to the technician and they will visit me today. Till 6:30 when no one comes, I call back to the number again and again and no one picks it up. 26th June Evening: I call up customer care again and was flatly denied my request to talk to Supriya. Then I was given Mr Kishan Kumar’s number [protected] and was assured he will surely attend the call and explain me the details. When I called the number was switched off ! I call back customer care again and was given Mr Ramesh number [protected] and was told by executive Mr Tarkash ( I am not sure how to spell it) that Mr Ramesh will definitely attend my call. He even told me “ If the number doesn’t work not call us back and we will take care”. All incoming calls were barred in this number. I call up customer care again and the told by 27th June Morning 1st half it will be attended. Now my question to you is have I done a crime by choosing Eureka Forbes ? When a sales request is made its attended in hours. And when a complaint is made this is how the customer gets treated? Its drinking water, and I have been denied the basic right to drink purified water even if I pay for it. Pathetic service centre and customer care who doesn’t even have correct mobile number or the assigned person like Mr Kishan Kumar and Mr Ramesh not doing there jobs. I have spend a good amount of money in making these calls already and don’t know how much more I need to spend. Leave aside the waste of time and mental agony. What you have to say/do about this now? - Rimita Basak Mob: [protected] UNIVERSAL PICTURES INTERNATIONAL Rimita Basak Email: rimita.[protected]@nbcuni.com Tel: +[protected] Ext : 25674

I am using Genius model RO in Panchkula for the last two years.Every time after service, the water leakage starts in1-2 hours period. I regret to say that after repeated requests the persons addresses the complaint in 7-10 days & charge us without our fault. This had happened twice in the past. Now this time today, same has happened. I have requested again to address the complaint. No body is responding. Our complaint no. is [protected] from registered Mobile No.[protected]. I am your premium client and don't like the nasty things every time. You are requested to solve this problem at the earliest.

Sir/Madam, My name is Maneesh Chaudhary. I stay in Uttam Nagar, New Delhi. I bought my Aquaguard Reviva 50 RO on 18/01/2015 from DBS Technology, Shop No.144, Plot No. 8, Dwarka. This RO worked properly only for 2 months. After that a problem developed and it filter a very small quantity of water in a day. I complained about it through the Aquaguard helpline no. A person came from the Aquaguard office, checked it, told that its membrane is choked and it hadd to be replaced, and he will return after bringing its membrane. But he never returned back. I again coplained about it, another person from Aquaguard office came. He told that he would come again with the membrane, but he never came back. A few days later I again put a complaint through the Aquaguard helpline no. They gave me the complaint number but no person has arrived after that. It has been over a month since I put my last complaint and contacted them many times for the problem. They say they will send someone but till date no one has arrived. It has been 4 months si ce my RO is not functioning. Initially when I bought this product I was convinced that it is a very nice company and is always ready to look after its customers. But I find the exactly opposite. I request you to look into my RO problem and rectify it as soon as possible. The following are the details about my product: Model: Aquaguard Reviva RO 50 Purchase date: 18/01/2015 TIN No: [protected] My Address: B-64, Old Janki Puri, Uttam Nagar, New Delhi - 59 My mobile no: [protected]

Dear Team, I bought new Eureka forbes- I Shakti1500 Litres, in Nov 2014 from kings electronics in kamothe Navimumbai. were it stopped working after a month, which I notified to the custome care. They used to provide the complaints number, however no actions are taken. Now from last one month I got number of complaints from customer care, and they were saying i'll be charged 100 Rs as a visiting charges, which I was ok with that. Then I got a call from one of the guy Mr Gupta ( [protected] ) which he came twice at my home, he answered their is nothing issue with the cartride, he needs to just clean it, so he will come next day. Now, wenever I am calling him he is giving me the date, and asking he will charge me 200 Rs, visiting charges, but he is not present, wenever he is promising me to come. Below are the complaints number raised by Eureka forbes:- [protected] raised on 12th may [protected] follow up activity no raised on 18th may. IS IT KIND OF SERVICE FROM SUCH A BRANDED NAME. I just want my problem to be resolved, if nothing action will be taken, then I'll lodge a police complaint against the company and the person Mr Gupta who always promise to come, but even he dont bother to inform me, what is the reason that he is not able to come. Regards, Ajay Kushwaha [protected]@gmail.com [protected]

Hi All, Please be informed you that Aquaguard Reviva RO system was not working properly from 14.05.2016 but i have complaint on 16.05.2015. some one will attend again issue yesterday (24.06.2015)I have booked complaint customer support said waiting for parts you ticket will open .(I ask reference number but customer care representative said ticket still open waiting for parts).but today late evening some attend and said we need to paid Rs 3500 .(its still under warranty ) is not acceptable we are use very minimal . 16.06.2015 water rate below 45 said but today person said above 100 ? I need look at the issue and service my machine with good condition. My contact number [protected] last complaint number is[protected]dated 1606.2015)