Eureka Forbes Complaints & Reviews

Subject : Very poor service I am trying to get service for my water purifier. I have also log request on last thursday(25th june 2015) then again I did it for two times as I haven't get any call from your side and no one come to my home for the service. Two of the request number are as follow [protected], [protected] (as far I remember) last request number :[protected]today 1st july 2015) I also tried to log the request by your web service but no replay. My register mobile number is [protected] Please help me out and provide me service asap.

We bought aquaguard hot and cold through online after talking to their representative in phone.He encouraged us to pay online and send us payment link through mail we ordered online on March 30th and our Customer ID: [protected].The product itself took 1 month to reach our doorsteps.After installation we found the piece is defective.Water is leaking from inside and very less water we get in bottles.More water goes out than we get in bottle.We talked to customer service and local managers but no one came to fix it or provide a solution for replacement.And we talked to our area manager he told us since we bought the product online its not their responsibility to replace the defective piece.Nearly called customer service more than 50 times and my complaint number with them is 81517877.Talked to customer services managers srikanth, supriya and shakshi.Local managers in chamrajpet vineeth, Bharath, Gajendra.Till now we got no response.All we receive reply from local managers is product bought online cant help.I dont know why they are selling it online if they cant support it.The product cost is Rs 27, 990.I want someone to fix the problem or replacement of this defective piece.They were talking nice till my 30 days refund period got over.Now customer service person says he got no solution for this and he dont know what to do in my case.Local team cant help as they didnt receive commission on my product.The product is 2 months old and has warranty.

We raised a complaint on the Branch Manager Satish, Ambattur, Chennai Branch and the ID is 1095107. We need the solution at the earliest. Thanks & Regards, Kavitha [protected] Pls refer to my complaint dated 29th June. Till now no proper response on the below complaint With reference to the complain on the Executive, Mr. Manoj Kumar. The Executive returned the balance amount of Rs. 500 along with the stand. He apologize for his mistake. Thank u so much for Ur immediate action But the Branch Manager, Mr. Sathis didn't gave respect to a customer and he is telling that we had got benefit of Rs.1000 and Bcoz o[censored]s the executive had lost his money and job. More over, he is asking us whether do u have any record of this discount, have u got any written letter from the executive abt the discount. Will any customer get this type of letter From the executive? without knowing this simple thing how can he be a branch manager? Once he came to our home for payment collection, he came directly and said we are from eureka forbes am the branch manager, pls make the payment for the product. We asked them, how to believe u are from eureka forbes, do u have ur visiting care or any id card for verification. Even after asking thrice, he was nt ready to give us his visiting card nor id card and informing us that he doesn't have his visiting card with him. How to believe him that he's from eureka forbes? So we refused to make the payment. I can't understand y eureka forbes are recruiting such kind of persons. He was so arrogant. He was insulting us a lot for this discount. No one got such type of discount, only u got it. Will I build a bungalow with this Rs.1000 discount? The branch manager was threatening us to give a written letter stating that we got the discount, bcoz of his compulsion we wrote a letter and gave it. This s not the way to treat a customer. We need a apology letter from the Branch manager, Mr. Sathish Kumar, Ambattur, Chennai Branch. Kindly take necessary action

I have shifted my residence from Mhow, MP to Mumbai recently. Since 29 June morning I have been submitting my request for reinstallation of RO at my new home. But even after 48 hours no technician has turned up to address my complaint. Every time I call up the customer care they assure me of sending somebody but it is just a false promise. For two days I'm having to manage drinking water from outside for self and family.

Respected sir . my name is Deepu S R . My employee code is 9079061. I have worked this company in 7 or 8 month. I resigned from this company in November. But I don't get my bending salary . I am complaint to regional office but no use full. So many employees are like same issue. Plz help me sir

I had purchased one water purifier (Aquaguard Enhance RO+UV) online from your website on 17th June 2015, Wednesday, and the payment was also made through net banking on the same date. My customer ID is : [protected] I was told that the product will reach at my address within 7 days and the details of the transportation will be given soon. I waited for one week but there was no response from your side. So on 22rd June 2015 I tried to call you, but I did not have any of your number. I searched on you web and found your number[protected] but which never got connected. I tried other numbers also but they were always busy (as per your IVR) and I wasted my about 4 hrs. As I couldn't connect at any of your number as you were always busy I put up a demo request and showed interest to purchase a new water purifier through your web request form. Immediately I received a call from your office. This means that you are only interested in trapping new customers but not in attending previous customers. I explained my problem to the the person who called me and he assured me that I will definitely receive a call from your office and my problem will be solved. Nothing Happened. Again on 23th June 2015 I repeated the same trick as your attendants are always busy. I got a call from a lady suggesting me a new model for water purification. I again explained the whole story but this time I had a strong conversation with her and next day I received the purifier through courier service.. Again on 24th June 2015 I repeated the same trick as your attendants are always busy. I wanted to know the installation status. I got a call from a lady suggesting me a new model for water purification. I again explained the whole story and she assured me that some one from your office will definitely call me for the installation and will be done immediately. BUT as expected nothing happened. Now the machine is still lying at home waiting for someone to come and do the installation. IT seems that you are only interested in collecting money and forgetting the customer. Because on the day of payment I had received more that 15 long calls from your office explaining me about the payment process.

I had purchased Aquaguard Reviva RO+UV+TDS Controller from your website on 8th June 2015, customer id [protected] with full payment have been made online through credit card. Firstly the product was delivered after 10 days with no updates being provided for tracking numbers and delivery status. Secondly, there was no automatic installation services provided. I had to go and request for installation service. This was not all, the installation team said we cannot install the product as it is as there is no hanging stand provided, hence I had to purchase the same from the installation agent for Rs. 500. The music does not stop here, post this the installation guy told, product is faulty as the motor is leaking and hence installation cannot be done. Post this I had called, the service head o[censored]P – Vijay Patel, who told me that he is putting an internal email that product is faulty. Even then there was no call from Eureka Forbes. I would have called at least 10 times to talk to some senior person, but all the time they had told, someone from technical team would in an hour / 5 mins but no calls were made. Firstly, you customer care helpline is horrible as it puts you on hold for 10 mins and thereafter no one has a solution. Regards, Vivek Agarwal, +91 [protected] On behalf of Mrs. Shraddha Agarwal

I purchased your Aqua sure water purifier & requested for installation from last two to three weeks. In this period, 3 to 4 times I registered a request for installation, No positive response received from your side. This is the worst service provider I ever seen…… Below are the request numbers for your reference. [protected] [protected] [protected]

I duly order a aquaguard water purifier on 25.05.15, through online with online trasaction.After one month company not delivered the above product I collect transaction details from my bank and sent to company by email.They are not replying my mail, and over phone also not getting positive response.I am residing bangalore city and online shopping contact office for eureka forbes is mumbai.The anount which trasfered to forbes is 14990/rs.This is RO+UV+TDS water purifier from forbes. Pls help in these issue.

Service Engineer broke body of aqua gold in the amc. Maqsood [protected] smooth talked sold magna aquaguard. Took money to deliver on 25th. Begged for delivery. And now for installation for last two days. Mr razzak not responding nor anyone cares in call centre or in mumbai office...you should have repaired machine if broken by your service eng

With reference to the complain on the Executive, Mr. Manoj Kumar. The Executive returned the balance amount of Rs. 500 along with the stand. He apologize for his mistake. Thank u so much for Ur immediate action But the Branch Manager, Mr. Sathis didn't gave respect to a customer and he is telling that we had got benefit of Rs.1000 and Bcoz o[censored]s the executive had lost his money and job. More over, he is asking us whether do u have any record of this discount, have u got any written letter from the executive abt the discount. Will any customer get this type of letter From the executive? without knowing this simple thing how can he be a branch manager? Once he came to our home for payment collection, he came directly and said we are from eureka forbes am the branch manager, pls make the payment for the product. We asked them, how to believe u are from eureka forbes, do u have ur visiting care or any id card for verification. Even after asking thrice, he was nt ready to give us his visiting card nor id card and informing us that he doesn't have his visiting card with him. How to believe him that he's from eureka forbes? So we refused to make the payment. I can't understand y eureka forbes are recruiting such kind of persons. He was so arrogant. He was insulting us a lot for this discount. No one got such type of discount, only u got it. Will I build a bungalow with this Rs.1000 discount? The branch manager was threatening us to give a written letter stating that we got the discount, bcoz of his compulsion we wrote a letter and gave it. This s not the way to treat a customer. We need a apology letter from the Branch manager, Mr. Sathish Kumar, Ambattur, Chennai Branch. Kindly take necessary action

On 07/06/2015 Customer ID [protected] I was insisted to buy a aquagaurd reviva water purifier by the sales team for INR 14999/- with promises of 7days installaion. I bought the product and it was promised to be delivered with 6 working days however the product reached after 8 working days. When i contacted Harish TL mobile no [protected] enquiring about the product delivery he mentioned that once the product is reached I need to message him for Installtion process. I had messaged him on the mobile no given to at 15/06 time 20.59hrs. There was no reply from the TL. I waited till 18th June and applied by the company website for product installaion request code 100284 and got a message of the service engineer coming by 3 working days. However i have not yet recivied a call from the service person. I waited till 23rd june and forwarded a mail to [protected]@eurekaforbes.co.in were I got a revert from them on the same day that they will be sending a service person on urgent basis but nobody turned back. on 26th june I called the sales team on [protected] a number of times mostly in vain and spent nearly 223/- rupees in call charges waiting for a response but none to answer. Finally i got to a sales team member Bhagyasree on 26/06 at 16:16hrs and the team member promised me that the service person will be there on 27/06 as always there was nobody come in the whole day. On 29/06 i contacted [protected] at 10:07hrs a number which was provided to me at the time of product booking I accidentally got bhagysree online in knowing that it was me she had disconnected the call. My concern here is that I had bought the product on an EMI basis with the credit card company. where i am paying a monthly EMI of INR 1499/- for 12 months. I have recivied the product but till today 29/06 i am not able to use the product for my purpose due to the companies incompetency. I want a full refund on the product money along with interest charges and call charges made to the call center a numerous times with installation to be done urgently as compensation for this delay even being in a city like Bangalore where service cannot be a delay. Rohit Mathew [protected] Email Communications Eureka Forbes - PAYMENT GATEWAY: Visa/Mastercard/AMEX-Airpay - Customer ID: [protected] - Bangalore, Karnataka Inbox x Eureka Forbes Jun 7 to me Dear customer, Thank you for shopping with us. We have received the payment. Your transaction id is 56935, Payment Gateway- Visa/Mastercard/AMEX-Airpay, Authorization Code is Customer ID is [protected] Your order will be shipped to you shortly. Please note that the product availed in the offer – Aquaguard On the Go Personal Purifier will be shipped to you separately. For any further queries you can reach us on +91 [protected] or email us at [protected]@eurekaforbes.com The details of the order you placed are mentioned below: Billing Address Shipping Address First Name Rohit First Name Rohit Last Name Mathew Last Name Mathew Address1 house no 19 2nd floor 4th main nataraja layout Address1 house no 19 2nd floor 4th main nataraja layout Address2 jp nagar 7th phase Address2 jp nagar 7th phase Landmark behind brigade millinuim Landmark behind brigade millinuim State Name Karnataka State Name Karnataka City Bangalore City Bangalore Pincode 560078 Pincode 560078 Mobile [protected] Mobile [protected] Email [protected]@gmail.com Email [protected]@gmail.com Employee Code Order Form No. Proposal No. A1001 Product Code Product Name Quantity Amount(in Rs.) Transaction Date GWPDREVRU00000 AQUAGUARD REVIVA RO + UV + TDS CONTROLLER 1 14, 990 6/7/2015 3:58:01 PM Total Amount (inclusive all) 14, 990 Please note that should you choose to pay offline and ask for a refund on this online transaction applicable bank charges of 2.5%, Service Tax 10% on the bank charges and ECESS of 0.3% on service tax would be deducted. Warm regards & sincere thanks The Eureka Forbes Team Rohit Mathew Jun 7 to telesales Dear Vishal / Eric kindly find the below payment done for the product. please instruct your service personal to do the installation on 13/06/2015. Regards Rohit ********************************************************************************...⇄ Print all In new window Eureka Forbes - Installation Request - Request ID: 100284 Inbox x Eureka Forbes Jun 18 (11 days ago) to me Dear Rohit, Thank you for your Installation Request. Your Request ID is 100284 Your product installation will be completed within 2 – 3 working days. In case of any query, please call us on[protected]. You can also email us at [protected]@eurekaforbes.com Thanks, Eureka Forbes Team Click here to Reply or Forward 1.28 GB (8%) of 15 GB used Manage Terms - Privacy Last account activity: 8 minutes ago Details ********************************************************************************...⇄ Print all In new window Eureka Forbes - Installation Request Inbox x Eureka Forbes Jun 20 (9 days ago) to me Dear Customer, We have already received your Installation Request. Your product installation will be completed within 2 – 3 days. In case of any query, please call us on[protected]. You can also email us at [protected]@eurekaforbes.com Thanks, Eureka Forbes Team Click here to Reply or Forward 1.28 GB (8%) of 15 GB used Manage Terms - Privacy Last account activity: 9 minutes ago Details ********************************************************************************...⇄ Collapse all Print all In new window Product Installation Cust Id [protected] Inbox x Rohit Mathew Jun 23 (6 days ago) to shopping Dear Customer Care, I have still not got my product installed even after Informing your supervisor Mr Harish ([protected]). Later i have request through your website on 20/06/2015. But no result please advise if you want me to return the product were I have multiple options. Regards Shopping Eurekaforbes Jun 23 (6 days ago) to me Dear Mr. Mathew, We thank you for writing to us. Your installation request is under process. Our installation team at Bangalore will contact you shortly and complete the installation. We thank you for shopping with us at www.eurekaforbes.com.​ Should you require any further assistance please do write to us at [protected]@eurekaforbes.com. You can also call us on[protected]. Regards, Eureka Forbes Team From: Rohit Mathew Sent: 23 June 2015 14:20 To: Shopping Eurekaforbes Subject: Product Installation Cust Id [protected] Rohit Mathew Jun 28 (1 day ago) to Shopping Dear Sales Team, Kindly cancel my installation and I would like to have my refund back on the product as I am not satisfied with your services. I had spoken to Bhagayashri on 26th June at 1630 hrs and she had stated that the team will come for installation on 27th June but however i am yet to see someone. Since your team is quite busy and has not yet contacted me. Kindly refund my cost and take your product back without any delay. I have already wasted 4 weeks in this process. Please note that this is the worst service even from the call center and the sales team. Regards Rohit [protected] Click here to Reply or Forward 1.28 GB (8%) of 15 GB used Manage Terms - Privacy Last account activity: 9 minutes ago Details People (2) Shopping Eurekaforbes Add to circles Show details

Dear Sir, Really I am very sorry to say that as such a MNC company & highly demand company, we are suffering the commissioning of our CLASSIC water purifier. Since last one month, nobody are attending to do the job from your side. Recently, your service provider not responding our call also. I am feeling very bad to purchase the purifier as such company. Your costomer satifaction is totallu nil. I do not know, how you are doing appointment this type of service engineer. I think, I will have to file in consumer court. For this cause of delay, we are all family are suffering in medical ground. I think, your early action will be appreciable. Regards, Anup Das, 21, Bapujinagar-751009

On 11 june 2015 i had booked one dr aquaguard eterniti through onlie portal vide transaction no [protected], and its payment was done by credit card amounting rs 12490/-, but regret to inform that the same has not been delivered to me as aon date.Inspite of my repeated requests/enquiries your response is totally nill.
Hence i request your good self to kindly cancel the said order immediately and refund my money immediately.

Requested to attend the problem of non working of my water purifier on 26.07.2015 under my customer id [protected]. Repeated reminders fell into deaf ears.Being assured every time that technicians would be attending in no time.Just now I am told that it would not be possible before tomorrow (28.06.15) since service is provided up to 6.30 p.m.Unable to purchase so much drinking water. please help me out.

We have RO Filter - entered into 2 year AMC in July 2013 - basically quarterly service and 2 times Candle replacements. 2nd Candle replacement was done in Feb 2015 - in May 2015, Filter stopped working - Technician says it has to be replaced - but it is less than 3-4 months. he says sorry - some candles are like that. we thought it has atlas 6 Months of warranty - but technician says No. I paid 8K, 2 years back without doubting, but now Eureka Forbes is cheating me on its promise. I'm very disappointed. how do we get redressal -Going to Consumer Court is the only solution now?

I wanted to return the product I purchased from online. I had sent lot of mail to customer care but I didn't get any reply from them. I am really frustrated by calling and sending mails to them. But I didn't get any reply for my mails. Here is my order details : Customer ID is [protected] Product Code GWPDDRMRU00000 Product Name DR. AQUAGUARD MAGNA HD RO + UV I am totally exhausted with all the enquirys. Finally I will have to go knock the consumer court. I purchased through a sales representative. But he is also not responding. The after sales service is so pathetic from eureka forbes. Here is my contact : [protected]

Sir My name is Mr: Joy from Chennai address F1 block No: 1 Ansika apartments, Srinath nagar. Nemilicherry Chennai, Thirunindravur, Thiruvallur (dist) Tamil nadu. pin 602024 i purchased one unit Enhance Ro + and installed by your company staff at 19/06/2015 but with in 6 days its gone out of order i already registered complaint no: 82176392 but till now not any proper response from your company. please do the needful. Regards: JOY Mob: [protected] Email: [protected]@gmail.com

I purchased a Eureka Forbes Dr. Aqua Gaurd in April 2015 and placed a return request within 10 days. The cancel and refund request was placed even before the product was delivered to me. It has been more than 2 months now and I have called Eureka Forbes customer care for at least 50 times now and have also visited local customer care office. Every time the response from customer care is that my request has been escalated and I will get refun within a day or two. Two months have passed by with same response but no action. This is absolutely non ethical and unprofessional service. Even complaints that I logged are unheard. I tried to use the escalation process online in Eureka web site but the application has some technical problems it won't let me proceed. I am feeling stranded after making full payment. Planning to head to consumer forum and send a legal notice asking for quick action.

Complaints…. Eureka forbes vacuum cleaner…cheating the customer
Sub:fraudulently cheating and seling it out the vacuum ceaner given for service job order no 53901, , ,
I dr. T. Anandamoorthy handed over a sparingly used eureka forbes vacuum cleaner, otherwise in a good working condition, for rectification of a minor defect of not recoiling of the power cord, on20 / 04 / 2015, to your service centre at ramavaram, chennai. One mr. Karthy technician (His mobile no[protected]) of that unit received my piece and told me that there is some plastic part of it has just melted and it has tobe replaced at a cost of around rs. 700 / = and i accepted his statement, and he assured me it will be returned in 2to 3 days. He assured me that he will call me back as soon as the problem is solved, but he never did it and even when i call his no he put my mobile no in his black list so that i couldn’t contact him. This such a cheating attitude of one who is working for a reputed concern like eureka forbes. After all these things on 11 / 05 / 2015 i personally went there to collect my vacuum cleaner and this fraud no1 the technician karthy handed over one condemned demo piece and pressurizing me to accept that one, but i refused since because i have written my name in my piece using permanent marker. This fellow started abusing me and in the mean time the service centre supervisor mr, saravanan (His mobile no [protected]) intervened and asked me to accept the piece and make use of it for the time being and my original piece will be delivered to me at my home, and with the hope i received that condemned demo piece after writing on the counterfoil that i am receiving only the condemned demo piece showing all my dissatisfactions and all my displeasures.
After that regarding this matter i tried to contact this service centre technical supervisor mr. Saravanan to his cell no[protected], but he also not responded satisfactorily and after some time this fraud no2 also put my mobile no in his black list it seems. Finlly the loss is to me apart from the mental agony and torture i suffered. The work shop of your company (Ramavaram service centre @chennai) has sold my very sparingly used vacuum cleaner fraudulently and cheated me and harassed me by making me running from pillar to post.
I request you to direct them to return my vacuum cleaner immediately and to pay a compensation of rs. 10, 000 / for deficiency in service, selling item fraudulently and causing me mental agony and harassment.
If above conditions are not fulfilled within 15 days from the date of receipt of this message, i shall be forced to approach appropriate forum to get the remedy.
Thankingyou
Dr. T. Ananda moorthy (Mobile no [protected])
17 / 22, 79th street, 18th avenue,
Ashok nagar, chennai. . 600083