Eureka Forbes Complaints & Reviews

Hi, I've purchased a aquasure shakthi water purifier for rs 1500/- 4 days ago. I'm facing problem with the product, it is giving very bad smelled water. I went to the dealer where I purchased the product, but the response is not at all good from the dealer. Actually, I want to replace the product or otherwise it should be modified..

1. AFTER LODGING COMPLAINT ON 17/06/2015 AND 19/06/2015 FOR AMC, IT WAS ATTENDED BY TECHNICIAN MR. SAI KUMAR (CHINTAL BR, HYDERABAD) ON 22/06/2015. BEFORE CHANGING THE FILTERS ON PRESENT AMC, PRODUCT WAS MAINTAINING TDS RANGING FROM 60 TO 70 AGAINST GROUND WATER TDS 812 SINCE INSTALLATION AND AFTER AMC IN 2014 EVEN. ON PRESENT AMC AFTER CHANGING THE FILTERS ON 22/06/2015 THE TDS INCREASED TO A RANGE OF 115 TO 120 WITH A BAD TASTE OF WATER. ON THE SUBJECT I APPRISED TO THE MANAGER, CHINTAL BRANCH, HYDERABAD, MR. SRIKANTH REDDY ON TELEPHONE AND HE REPLIED THAT “I CAN NOT DO ANY THING ON THE TDS IF YOU ARE NOT SATISFIED RETURN MY FILTERING ELEMENTS CHANGED ON AMC”. THEN I ASKED HIS SUGGESTION FOR SUITABLE AGENCY TO CARRY OUT THE AMC ON MY PRODUCT AND HIS ANSWER WAS NEGATIVE. 2. ON 24/06/2015 MR. SAI KUMAR (TECHNICIAN, CHINTAL BRANCH, HYDERABAD) AGAIN VISITED FOR RECTIFICATION, BUT INSTEAD OF DECREASING OF TDS FURTHER INCREASED TO 160. WATER DISPENSED BY THE PRODUCT IS NOT AT ALL ACCEPTABLE FOR DRINKING. THE HIGH TDS AND AS THE PRODUCT TAKING LONG HOURS TO FILL ITS TANK DUE TO HUGE LOSS OF WASTE WATER THROUGH EXHAUST WATER PORT HAS FORCED ME TO SHUT DOWN THE PRODUCT AND PRESENTLY PURCHASING DRINKING WATER FROM MARKET. THE INCONVENIENCE CAUSED TO ME IS NOT AT ALL SERIOUSLY VIEWED BY THE COMPANY AND ALSO THE WAY THE WAY MANAGER REPLIED ME AND NOT ATTENDING MY ISSUE TILL DATE INDICATES, ONCE THE PRODUCT IS SOLD TO THE CUSTOMER, COMPANY JOB IS OVER AND DOES NOT CARRY ANY RESPONSIBILITY FOR FUTURE SERVICING LIKE, AMC AND OTHER TECHNICAL PROBLEM ARISES ON PRODUCT. 3. FURTHER ON-LINE COMPLAINT LODGED ON 25/06/2015 VIDE SERVICE REQUEST NO. [protected] AND NO BODY HAS TURNED BACK/ RESPONDED TO RESOLVE THE ISSUE TILL DATE. KC MAHAPATRA, KOMPALLY, HYDERABAD, PIN-500100 MOB: +91- [protected] (OR) [protected] E-MAIL: [protected]@gmail.com

I have been ordered Dr.Aquaguard booster(product code:GWPDDRBST00000) on 16/06/15 with online payment by SBI atm as Rs.10490. Aquaguard has been delivered on 19/06/15 without free personal purifier.I have informed to your executive Mr.Saurabh[protected]Ph no.[protected]) on 19/06/15 for installation, but nobody still not arrived for installation and your executive Mr.Saurabh[protected]Ph no.[protected]) not received my call. So, i request to you, please arrange to send your technician for installation and also to be sent free free personal purifier bottle immediately your's, Rustam Singh Customer id: [protected] address.: 706, Anandi Avenue Near Mohan Greenwoods, Manjarli, Badlapur(w), Thane- 421503 contact no.:[protected]

Sir Iam from Sri Ganganagar 335001 Rajasthan I have complained about my aquaguard to local office of eureka at Sri Ganganagar on basic ph no.[protected] . No one had came for service for three days then I again called on same number yesterday to remind them again the staff recived the phone talked very rudely with a slang with my mother and yet complain not resolved I want you to take this matter seriously other wise I have to knock consumer courts door. I further request you to update me with the steps taken by you in this regards . Iam an old customer of you eureka and my product is in with extended warranty but the way they behaved is ridiculous the conversation is recorded in my mothers ph . So if you want any proof I can provide you. But I want strict action for this misbehave.

last year our company purchase a vacuum cleaner wet and dry now the vacuum cleaner motor carbon bush damage when i contact the service center he inform to me the company not provided the carbon bush if you want to carbon bush you have purchase complete motor .dear sir this is not logical method beacuse my requirment only bush not the motor my motor is ok condition.the carbon bush is special size so not available the markit.so please help...

I'm from Hyderabad. I bought Dr Aquaguard Geneus + more than 10 days ago online. They did not deliver the product till now and above that no one is picking up phone or responding to the request. I paid ₹22, 990 online trusting the company and now I'm not getting my product delivered. When I send them an email they called me and said they will get back to me in couple of hours after contacting logistics team and even after 2 days they did not get back to me. Their sales team were behind me while buying the product, they said there were some exclusive offers if I buy online and now after I paid they are not reachable. I'm seriously worried about my money now.

We purchased Dr. Aquaguard RO 2 months back. The Executive who contacted us was Mr Manoj Kumar, Ambattur, Chennai Branch. His mobile no. [protected] During the purchase, he promised us to give Rs.1000 discount + cover + stand for free of cost. when his manager came to our residence for collection, they were asked us to pay the full amount of Rs. 15500 (without discount). When I asked the executive, he said, he will return Rs. 1000 by cash in a couple of days! In the bill the discount details cannot be mentioned and he further requested that this discount shouldn't be informed to his office. Whereas, till this date, he haven't yet returned the cash and we are calling him everyday, he is giving us different reasons. One of my friend contacted the executive and he is telling the same dialogues to them also & he is cheating the customers We need our money back. Bcoz of this kind of executives, the brand name is getting spoiled. Eureka forbes has valuable customers and Bcoz o[censored]r brand many people are willing to buy ur products. I got a bad opinion Bcoz of this kind of employees, hence, I will never recommend ur product to anyone. we planned to buy vacuum cleaner, but now I dropped my plan in buying this product from eureka forbes I request you to kindly look into this issue and take necessary action against the executive Thanks & Regards Kavitha [protected]

WE ARE JAIPUR BASED BUILDER. EUREKA FORBES JAIPUR SALES REPRESENTATIVE Mr. SACHIN MATHUR ( [protected] ) & BRANCH HEAD Mr. HUKAM SINGH ( [protected] ) APPROCHED ME FOR SALES OF VIDEO DOOR PHONE. AFTER NEGOTIATION WE PURCHASED 3 PCS. WE WERE DELIVERED VIDEO DOOR PHONE AGAINST ADVANCE PAYMENT. DETAILS MENTIONED BELOW. ADVANCE PAYMENT DATED 06.10.14 CHEQUE NO. 74898 BANK PNB AMOUNT 10500 DELIVERY DETAILS DATED 08.10.14 DC NO. 24368974 ORDER NO. [protected] CUSTOMER ID 9072531 QUANTITY 1 PCS ADVANCE PAYMENT DATED 05.03.15 CHEQUE NO. 690612 BANK PNB AMOUNT 21000 DELIVERY DETAILS DATED 23.03.15 DC NO. ORDER NO. [protected] CUSTOMER ID 9072531 QUANTITY 2 PCS EVERY TIME THE VIDEO DOOR PHONES WERE INSTALLED AFTER SEVERAL REQUEST. AFTER MY SEVERAL REQUESTS TO SACHIN MATHUR ( [protected] ) & HUKAM SINGH ( [protected] ), I HAVE NOT YET RECEIVED ANY INVOICES OF BOTH THE DELIVERIES. NOW I AM PLANNING TO TAKE LEGAL ACTION AGAINST " EUREKA FORBES " & ALSO GOING TO INFORM SALES TAX PEOPLE FOR THIS BILLING ISSUE.

Since last one month i am trying to get done service of my RO that is under AMC but no final action has been taken by company. While selling product they come several time but when service is required they do not like to listen. It's like a dream come true if there toll free no responded. It is really disappointing.

We had a problem with the water handle of Aqua guard Magna for which we had raised complaint on 19---June-2-015 There was absolutely no response whatsoever and after numerous phone calls to customer service. funking service and now on service centre numbers are telling not reachable

I have purchased Aquaguard Reviva RO+UV Water-Purifier in online on 14 Jun 2015 by making payment 14990 Rs, And got the payment details receipt in mail. Customer care executives promised that installation will happen within 7 days. i called them many times, there is no proper response. Details as below. Customer ID : [protected] 14990.00 Rs against Invoice Number : #425868 Transaction reference Number: 75445 Date: 14 Jun 2015. Eureka Forbes customer care registered complaint number : 92136671

I booked Magna HD RO +UV on May 3rd through online channel and paid the full amount. And they delivered a wrong product ~10th May (got Enhance product) and then after I am following up daily with Customer care and most of the times they don;t pick up and when they do they give false promises saying " we will call you back in few mins" and so far never got a single call back after 1 month of following up. Very frustrated and WORST customer care / service provider in the world. I STRONGLY recommend people to NOT but their products. COMPLETE WASTE OF TIME AND MONEY.

Eureka Forbes is the worst company you can buy the products from and, worst customer service ever. A sales executive named Deekshith Gowda never answered the calls after he took the whole sum of money 17, 490 for a water purifier acqua guard with the order number[protected]. So many calls and complaints were made to get it installed. Finally a month and after constant follow ups we got the product. This water had the plastic smell and contamination rate was still high (not consumable range) unlike what the company promised. Using such fancy words like magnet action, you are fooling people. No one has addressed to this issue till date. Made hundred calls to register the complaint, every other person says no complaint has been made. really frustrated with this company. Its been more than 2 months, we still haven't had a glass of water!!!

I have complaint to your Local office in Dehra Dun to change REGIN of the Softner which was due on16.02.2015.They have always informed me it out of stock.I am under AMC till 13.03.2016.Contract NO. IS 23033131 .kindly arrange to send REGIN of Softner to your Dehra Dun branch. Also kindly arrange to extend my AMC by four months. Prem Varma, C/O V.K.VARMA, 21 Old survey Road, Dehra Dun. Phone[protected], mob.[protected]

Hi, I had submitted my service and amc renewal request on 20th of june 2015 and since then no one had attended it. My registered no. is [protected] Everytime the service request by me is not attended promptly and i have to escalate it to sort things out. The eureka customer service team if they check my account, will know the history .

We had a problem with the water handle of Aqua guard Magna for which we had raised complaint on 14-Jun-2015 (complaint num [protected]). There was absolutely no response whatsoever and after numerous phone calls to customer service, a representative came after much insistence and promised to come and replace within two days. However we came to know that the complaint was closed without any resolving the issue post which we were given another complaint number for tracking[protected]. We have been directed from pillar to post and have ended up calling 3-4 people everyday. However the problem still remains unattended. Even though the product is under warranty, this is kind of service we are receiving. Eureka Forbes should stop giving false promises on their products and services. I can see a similar complaint logged on the same Magna model which shows the poor quality of the product as well as the lack of response for the registered complaints.

We purchased - Megha, water purifier on 20 January 2015. We have had constant issues with the product since purchase. Your service people have visited us thrice in the past few months, but they have not been able to resolve the issue with permanency. Request replacement or refund. Severe actions shall be taken in case of no response.

i have called the customer support continuous 7 days for service ..and everyday they says that the person will visit today.bt its 7 day today bt nobody came for the service, and even not any call from their side i got..still the problem is unresolved..worst rxperience with aquaguard ..customer care no is alwayz busy..sometimes we have to call 5-6 times continuosly then they pick up the phone at last..i must say very bad service by aquaguard

DEAR SIR, WE HAVE PURCHASED AQUA-GUARD WATER PURIFIER MODEL GENIUS UNIT SERIAL NUMBER 3004689 VIDE INVOICE NUMBER 022364 DATED 11.03.2014. THE DAY IT WAS INSTALLED WE ARE NOT SATISFIED WITH THE SYSTEM AND WHEN WE ARE LODGING THE COMPLAINT THE COMPANY EXECUTIVE ARE SAYING THAT YOU HAVE PURCHASED WRONG PRODUCT AND YOU WILL FACE THE PROMBLEM REGULARLY WITH THIS PRODUCT. WE HAVE LODGED COMPLAINT OF OUR SYSTEM SIX MONTH BEFORE AND MECHANIC FROM YOUR LOCAL OFFICE VISITED AND HE TOLD THAT 500 HOURS ARE COMPLETED AND YOU HAVE TO PAY 2100 RUPEES TO START THE SYSTEM AGAIN . WE HAVE PAID 2100 RUPEES TO THE MECHANIC FOR STARTING THE SYSTEM . AT THE TIME OF PURCHASE COMPANY EXECUTIVE HAS NOT GIVEN SUCH TYPE OF INFORMATION REGARDING THE ABOVE PRODUCT . AGAIN THE SYSTEM STOPPED WORKING IN THE MONTH OF JUNE 2015 THE MECHANIC VISITED OUR PERMISES ON 09.06.2015 AND HE REPAIRED THE ABOVE PRODUCT AND HE TOOK A PAYMENT OF RUPEES 790 AGAINST INVOICE NUMBER 7500146 DATED 09.06.2015 . FOR LAST TWENTY YEAR WE ARE KNOWING THAT EUREKA FORBES IS A VERY REPUTED COMPANY AND WE ARE USING ALL THE PRODUCT OF YOUR COMPANY FROM LAST TWENTY YEAR . WE ARE UNABLE TO KNOW THAT WHY YOUR LOCAL EXECUTIVE ARE NOT GIVING PROPER SERVICES TO SUCH A VALUABLE CUSTOMER . HOPING FOR POSTIVE ACTION IMMEDIATELY .

I bought Magna in the month of January 2015 and the tap got loosened 5 days back.I made a request for service on 15-06-15 and no response whatsoever.Thereafter I called customer care and filled complaint on 17-06-15. They said service engineer will attend in 24 hours. I waited for 2 day and then called back again, they gave same answer with the promise that they elevate the complaint. Once again i called today and response was same fake promise. These people are not responding to service calls like they responded for demo or purchase. Becasue of those fake promises i didn't purchase mineral water thinking some will come everyday. We are drinking the tasteless water for 5 days. They troubled us for 5 days. This is the worst reponse to service call in the history. Please do the needful.