Eureka Forbes Complaints & Reviews

AFTER REGISTERING A COMPLAINT (NO. [protected]) REGARDING A FAULTY AQUAGUARD MACHINE. A MECHANIC CAME TO INSPECT THE MACHINE ON 4TH JUNE 2015. HE SAID THAT THE CONTROL BOARD NEEDS TO BE CHANGED. SINCE HE DID NOT HAVE THE SPARES WITH HIM, HE PROMISED TO COME THE NEXT DAY. NOW FOUR DAYS HAVE PASSED AND AFTER MULTIPLE COMPLAINTS TO THE HELPLINE NUMBER, NO MECHANIC HAS COME TO REPAIR THE MACHINE. I RECENTLY (IN APRIL 2015) PAID RS. 4800 FOR THE AMC. BUT EVEN AFTER PAYING SO MUCH, MY MACHINE IS NOT BEING REPAIRED.

Sir, My old machine Account Details Customer Code: [protected] Title: Mr. Name: ASHOK KUMAR Email: [protected]@gmail.com View All Telephone No: Mobile No.: [protected] Address: BAGH-2 BADLI KHERA JAGRATI NAGAR JAGRATI NAGAR City: LUCKNOW State: Uttar Pradesh Pincode: 226001 Note: Please ensure your email id is updated & is valid. All future correspondence related to your Service Request will be made on this Email Id. Your Product Details Component Number: [protected] Product Code: GWPDCLASI00000 Product Description: AG CLASSIC (WATER FILTER CUM PURIFIER) Located At: AMC Status: IW AMC Renewal Date: [protected] AMC Start Date: [protected] AMC END Date: [protected] Edit Note-: old machine return to Mr. Vijay kumar & cash paid Rs 8000/- So request to you kindly install new machine.

Dear Sir/Madam, I have a complaint raised on dt.3/06/2015, request ID 81847873 but your service engineer haven't yet attended despite several complaints. We are all sorts of water problems since then and if not attended quickly then will have to move to a different vendor.

I bought a aquaguard on 26.05.15 at Burdwan and was installed on 27.05.15. 1st I logged a complaint, 81764375 for discontinuous flowing of reject water. Technician resolved the problem creating another problem. I logged a complaint, 81787904 on 30.05.15. But no technician has come to resolve the Problem. Again I logged another complaint, 81824469 on 01.06.15 as emergency basis for the same. Complaint was on flow rate of reject water. In manual it is written that it should be 400ml/min, but flow rate of my aquaguard is 200ml/min. After instalation it was ok. To resolve the 1st problem technician created this problem. Repeatedly I called to customer care. They only did escalate my conlpaint. But till now problem is unresolved. Plz take the necessary action and send good technician.

We have RO Nano installed at our place and have continuous problems. Customer care are always late and have been very rude. In spite of the contract now they are asking for money. I really feel helpless now. Request you to help asap. My Registered Mobile No: [protected] Customer Care(Contract): [protected] (Amisha) I want all money back RO Nano + contract amount OR get my issue solved asap.

My self Nemish mehta from morbi. I am water purifier Costumer Pls want change parts and contact For annual mantance Pls tell to your representative repaly our number.take matter urgently basis Regards Nemish mehta [protected] Navkar.[protected]@gmail.com

This is my worst customer service experience. I bought Dr. AquaGuard Magna HD RO online and the telesales guys helped me. Got it delivered almost after 7 days and still no installation. No mater ho many times you call and where you call no go. No one knows my details. huh! My frustrating customer ID is [protected]. Lets hope you can help.

Dear Sir/ Madam, My name is Archana Patil and I am the Eureka Forbes Customer for iNova water purifier since 7/8 years and my customer code is [protected]. I had purchased this water purifier for my father’s house for his convenience, as he is 68 years old person living with my 63 years old mother. I had done the 3 years AMC contract via contract receipt no. 10, Sr. No. 20958625 on 8th Jun 2012 with Eureka's Vasai Road, Dist. Palghar branch. Nevertheless, I am very sorry to say that this branch is giving very bad service until date. Servicing has not done on given schedule and after continuous follow-up also. They had changed the filters once in year 2012 and last one on 03rd June 15 that also single filter only after my continuous follow-up from last 3 months. Their Vasai Branch Manager Mr. Peremce is not a reliable and responsible person and he is not having any manners to talk with customer. I had visited to this branch as he has not giving any response to my father’s call, that time he has gave very in-responsible reasons and not ready to show the log sheet for the services carried out to my purifier. We do neither have any intimation for the change in system (service request by mobile phones) nor for the change of address of branch. My father has gone through many troubles and mental harassments during this AMC period. there is no result after done a complaint on Eureka's Customer Care help line. I am expecting an immediate action from you on this subject. Regards Archana Pati Mob. [protected] / [protected]

I bought a AquaGuard RO+UV Enhance model march 2014, sales person said it works fine till 12000 ltrs, but after buying the product it says only 6000 ltrs. When I asked him again still he says the same, the service person says AMC Rs/- 4800 is needed for the product to run .sales people have to speak the truth before selling the product. I hope some positive reply from Eureka Forbes. kind regards Dr. Sushil Sharma 91-[protected] [protected]@gmail.com

Machine was good for 3 months now its not working properly because of that all family member suffering from illness and nobody revert on complaint no. like i have to complaint no 1 is dated on 13th may no is [protected] and 2 one is dated on 28th may no is [protected]. so kindly please look in to this.

1.toll free no [protected] justification _ as per your website this no is toll free but after dialing i have to pay . reason behind this transparency. 2. on my amc peper help line no [protected] .it is paid no. 3.each dialing i have to pay minimum two rupees. your voice recorder convey no is engaged.

hi, I had given complaint to repair my water filter (crystal ) almost 2 months back. * Two times person has come to repair but he is unable to do the same, why such inexperience staff has been send do even doesn't know the job properly. Is that they are learning work with our equipment's. * This is under AMC for 3 years, we paid 3800 rs for the same, and such pathetic service has been offered and still the machine is not repaired. (valid up to oct. 2016) * We made several calls to rectify the same, but always with wrong commitments. this is not the service expected from Eureka Forbes. Don't want any comfort calls but rectify the machine immediately. * This need to be looked immediately otherwise we are forced to give complaint & post the same online. * Our complete address and phone no as given below - Valsama Thomas Oonikalil House. Nr.Sub power station Kodi nattaumkunnu Thrikodithanam PO Changanacherry 686105 Mobile no. [protected]/ [protected]

I have purchased a Eureka Forbes Wet and Dry Vacuum Cleaner on 21st of May 2015 worth 13, 990/-. Until now, no one is bothered to call and update about the until delivery nor the status. Technician named Venkatesh, Mobile No. - [protected] was at home and sold it to me. I called the customer care and logged a complaint# 92020666 about the unit delivery on 2nd June 2015. Customer Care Executive says i will get the unit in 24 hrs... very funny answer by her.. I don't know with what confidence she said this. Obviously as a frustrated customer called again on 6h June 2015, now its 72 hrs.. same story.. no update.. i have logged a complaint # 92038298 for cancellation - Reason is as a customer why should i follow-up? if this is just with the sales.. imagine what pain should we go through the service. Now they say that it will take 48 hrs to get a call back for the cancellation.. lets see.. This not a problem with a customer care executives, its purely viable that Eureka Forbes is not able to service the customer.

I have purchased Dr. Auqaguard Magna HD RO+ UV via eurekaforbes online portal with following details on 4th-May-2015. Order id : 50800, Customer id: [protected] With continuous follow-ups for 15 days of purchase it was installed by some new service personal who doesn't know when product Dr. Auqaguard Magna HD RO+ UV has been launched by Eurekaforbes. Please Installation Complaint Number: 91899954 While installation service personal has damaged the product I.e. Some leakage from impure water outlet valve and he told us that leakage is because of slow water pressure, that was some what hilarious. On the very next day machine stopped working, it was giving directly inlet water flow from pure outlet tab due to which my whole family suffered from gastro. Following is complaint number for same : 81765912. After that I am calling on customer care number once or twice in a day. Customer care representative were raising the daily request for service but I didn't hear anything from there side. With so much frustration I have placed return request for the product with complaint Number : 92023046 on 2nd-Jun-2015, but on 3rd-June morning I again call for follow-up and representative said that due to technical issue return request might not get placed. I again raised a return request from online portal with reference number #00276 till I didn't hear anything from customer services. I have attached all my previous mails sent to customer services, customer sales and shopping team in below mail chain which is again a one way traffic cause I haven't received a single acknowledgement mail from any of the team. Overall I had very bad experience with eurekaforbes which I was hearing and reading in review in various online portals but that was my mistake to got with the big brand name. They are really robbing customers by their white collar business. I will never go with eurekaforbes again in my life and will ask all my friends and family peoples to do so, in fact I will be launching one portal which will help customers with reason not to buy Eurekaforbes products. A frustrated customer, M.T Sonawane, Bhor, Pune-412206.

Hi Its proved again, promises are made to break .The enthusiasm company has while selling the product will last only till I make the payment, once the payment done that's it am in your trap. Very Disappointing service. I Just gave my number for inquiry and from that day till I purchase product your sales executive called me N number of times and need to appreciate his time sense, he use to call at my give time but as said it lasted till my payment . Once I made the payment I followed up N times to get the product delivered . After seven day I just gave call to check the status of delivery and I get to know that Product is Out of stock and I wont receive until 1 week of June But later don't know what made them to change there mind they delivered it to me on 29-May-2015 . purchase was made on 21-May-2015. At last Product reached home now the installation story begins, as per the sales executive once the product is delivered it will be installed in two working days and I Dont need to follow up but bitter truth is even after following daily its not installed till today and every time I call there customer care I get an answer it will be done in next two days(for which they are trained to say so ) but no action taken only promises. Hope if you can help .My Customer ID is [protected] .

I have ordered an Aquagaurd Ehance via online Eureka forbes via customer executive she sent me an link in my mail id and i booked it and made payment, she confirmed me the product will be delivered by maximum 5 working days. And from 5th day onwards i am calling them and everyday they are saying me new new stories. Some one gave me a (complaint number #[protected] and promised me delivery within 24hrs, next day some other one promises with some other(3rd june, 2015) story saying my order has now been placed and it will take another 4-5days. Today (4th June, 2015) they are repeating the same thing, someone from Hyderabad customer care (name Preethi, #[protected] gave me my area sales manager phone no. Mr NagaWardhan Reddy, i called him up he explained me saying he can't do anything since the order is placed through online and they only process physical orders, and i am left with no solutions rather filing a complaint hope it gets resolved.

I have made an AMC of Rs2400/- with your company for my Aquaguard Classic water purifier-from 20/07/13 till 19/07/2015 in the name of Geeta Sharma.I have bought a new Aquaguard Purifier for my home and installed the old purifier at my office. The sales person told me that he will do the needful and change the address, Its been more than three months, I have been calling Aquaguard and they are not willing to give me the services. They have every excuse of not giving me the service.Its really surprising despite paying in advance such companies are not giving the required services.My Annual Maintenance Contract receipt no is[protected].My residence is in Kanke Road and my office is in Ashok Nagar. Whenever I call Aquaguard Office at Kanke Road, they inform that they have transferred the documents to Aquaguard's Kadru Service centre and Aquaguard Office Kadru informs that they have not received any particulars. I really fail to understand their unwillingness to work.I think people like me who trust Aquaguard and their employees should stop buying its products because of very poor quality service and incompetent staff.

This is lakshmi subhash, from bng btm one day salesman came to our house from eurokaforbes he rounded our house no of times and called us to take waterpurifier. we purchased the aquaguard magna hd ro uv on 21-05-15.during the demo and purchase of product he told he deliver it with in 48hours. from that day onwards there is no response.we called to customer care, sates man and company also there is worst response.lot of time is wasted and phone bill is wasted for waiting and the delivery of the product, they delivered it after 13 days.even for installation also we called no of times there is no response.we felt very bad for this.

A month back i have registered a complaint that leakage is found in the water purifier and once the technician attend the issue but not properly cleared. from the next day the leakage started again when i make call they are saying we don't have spares, we can change when it arrives, we are waiting for this for a month ..

Sir, Tkt No.–[protected] My Cust Id : [protected]. We have logged a service request on 8th May and no one has turned up till now. It is more than a year that the carbon and the candle are not changed and we are using the same. I am afraid that it may lead to some health problems. Everytime we need to keep following the customer care and after 'N' no. of followups they turn up. Please look into this matter on priority and request you to arrange for service immediately.