Eureka Forbes Complaints & Reviews

I have been taken a round from Eureka Forbes service team and customer care. Its just frustrating and irritating for a customer from couple of weeks to just get a solution/fix for my water purifier. Till now made many-many follow-ups. I really don't know how such a big company as a pathetic service. Ticket Number - [protected]/[protected]

I purchased Auqasure Prime by online from Eureka forbes Website as on 20th May 2015 of Rs.8199/- through Credit card on( EMI basis). On the website they written that product will be deliver within 5 days but my product not yet delivered to me.After that I following/Call to their customer service (call centre[protected] from 10 to 12 days but they answering me your product will deliver to you within 2 days.I call then still...but same reply and they also give me on line sales executives mb no [protected](Mr vinit Jain) this person received my phone once (before 12 days) and told me that your product will deliver to you tommarrow. But not got it..After that I call him daily but he not receiving my mb. I also sent them 3 emails for to solve my problems but no reply from them.(email [protected]@euekaforbes, com & [protected]@eurekaforbes.com) I am very frustrating about this such behaviour of this reputed companies employees. They does not responding to customer.Even no one there to sort out my problem.And I don't know about the cancellation of this product, not given any information about the cancellation of product on their Website.Even call centres executive not giving any information about the cancellation procedure. Please suggest me something.What I do? I attached here invoice of purchase which is they send on mail id. Dear customer, Thank you for shopping with us. We have received the payment. Your transaction id is [protected], Payment Gateway- HDFC, Authorization Code is 002442 Customer ID is [protected] Your order will be shipped to you shortly. Please note that the product availed in the offer – Aquaguard On the Go Personal Purifier will be shipped to you separately. For any further queries you can reach us on +91 [protected] or email us at [protected]@eurekaforbes.com The details of the order you placed are mentioned below: Billing Address Shipping Address First Name Milind Last Name Kapse Address1 C2/702, Charms Heritage, Behind Water Filtration Plant Address2 Godrej hill Road, Khadakpada, Kalyan west, Thane Landmark Behind Water Filtration Plant State Name Maharashtra City KalyanWest. Pincode 421301 Mobile [protected] Email [protected]@gmail.com Employee Code Order Form No. Product Code Product Name Quantity Amount(in Rs.) Transaction Date GWPDASPRM10000 AQUASURE PRIME UV + UF 1 8199 5/20/2015 8:58:40 AM Total Amount (inclusive all) 8199 Please note that should you choose to pay offline and ask for a refund on this online transaction applicable bank charges of 2.5%, Service Tax 10% on the bank charges and ECESS of 0.3% on service tax would be deducted. Warm regards & sincere thanks The Eureka Forbes Team

Dear Sir / Madam, I have booked the Eureka Forbes, Water Purifier - Model Name -Aqua guard Enhance Green RO WP on dtd.10.04.15 and made the full payment through online. He assured to deliver the machine on 14.04.15 but till date not resolve my problem because your water purifier Adaptor not Ok and i have not received the same, even after following up with all concerned persons & booking complain on net, by telephone & by mail and asked to return my money. But no one from the Eureka bothers to even call & clarify the matter. Note: - Delivery Challan No.25334633 Dtd.10-04-15 / Order No.[protected] Dtd.10-04-15. Complain ID-[protected]/81146963/91703795/81650217/81905731/81905731/92074126. Regards, SUDHIR SINGH MOB.[protected]

Latest complaint No.[protected]. While registering complaint I requested your people very clearly that " I need TDS checking" while servicing my infinity purifier. Two times I have given the same request. But your technician approaching me without TDS meter. They says nobody instructed them to carry TDS meter to my home. This is very clear that you offcials are neglecting my complaints regularly. Being a genuine customer of Eureka Forbs, Can I solve my request through you? Hope you will reply as early as possible. Thanks Girish

I have bought a an Water Purifier a year back. It is the top end Model - AquaGuard Geneus. I thought that it will solve my water problem. But the main pain point I realized when Service Required LED started glowing. I tried to raise a request, call the customer care. To my surprise none of the approach worked. No One responded. I am really frustrated with this.

This is my worst customer service experience. I ordered AquaGuard Clasic UV through sales person in coimbatore and paid advance 2000 INR on 02/06/2015. They said after 2 days you will get installed. but after two days no response from their side... If i called they are giving new number then i called to the new number they also giving new number to call...its just looping like this..in some cases they are said "I will call you in 2 min". Its really frustrated... till today 9/6/2015 No one giving proper response for product delivery.. I have a doubt that even for new product delivery they are not responding properly after installation how they will resolve technical problems or services..

complaint made thru REQ [protected] on 7th reg water leakage remains unattended despite several telephonic assurances.4 months Advance cheque for Rs.8880/- given for renewal of 2 years AMC wef 16.10.2015 of no use except harassment to the Customer.If the service remains so poor, there seems no option than to install other brand purifier and seek return of cheque mentioned above which please note. Shanta Koshal Vadodara Cust.Code [protected]

We purchased the "Aquasure Xpert RO" dated 09 Mar-14 one of the biggest retail Chain. and basis recommendation of Eureka Forbes associate we have purchased the extended warranty for 02 Years till March-2016 and Rs. 8000/- for 02 years. Unfortunately since 20 -May-2015 our RO shows the message with Beep. Its been 2 weeks that we have been placing complaints over phone thru toll free No. [protected], We made first Compliant dated 23rd May-2015 and Complaint No.[protected] and second Complaint dated 30-May-15 and complaint No. 81777301. Every time we were assured that your complaint will be addressed and problem will sorted out in 02 working days.still Our problem has not been resolved till date. Atrocious service by eureka forbes. There is nobody to listen Customer problems in Eureka Forbes. I do not know what to do or whom i should contact get things sorted out our problem gets resolved. Last 10 days my kids are having stomach problem Doctor suggested to check the drinking water availability. If somebody can help to sort it out & I am feeling helpless. Can anybody suggested me how to approach Consumer forum to file a case against the Company. We have all original Documents invoice from retailer and Invoice of Extended warranted. Vivek Kumar [protected]

we have aquaguard reviva at our place and we've been facing problems with it. We renewed our AMC on MAY 19, 2015 and since that day its not working properly. since then we've been placing complaints over phone.. Everyone in our family is a working professional and its difficult for us to take leave every other day.technicians who come for service do not come on the date provided to us And when we call and ask them the reason for not showing up they give us lame reasons like... "WE WERE BUSY", " OH SORRY WE FORGOT" like we have nothing else to do but to stay at home and wait for the service engineer to show up!!! EUREKA FORBES - FRIENDS FOR LIFE!!! i guess not, better change it to "PROBLEMS FOR LIFE " Its really hard to understand why you ppl are ruining Co's name like this BY NOT RESOLVING CUSTOMER'S COMPLAINTS!! WHEN ITS TIME FOR OUR AMC RENEWAL WE RECEIVE ENDLESS CALLS FROM YOUR END AND EVEN AFTER PAYING IT NO SERVICE IS PROVIDED HOPING FOR A QUICK RESOLUTION FROM YOUR END

Its been 2 weeks that i have been placing complaints over phone, via online complaints, personal complaints to the technician, still my problem hasnt been resolved. Atrocious service by eureka forbes. This is the last time i'll be buying a product of eureka forbes. Total cheats these people are, they charge you AMC service contract for the entire year and do no service our the year unless called upon and begged to come and do the service. Now when the purifier has gone bad, its been 2 weeks, This bunch of worthless people have not done anything to resolve the issue. The machine is not working at all. It is an RO+UV water purifier. Utterly rubbish service and claims of good service to the customer. Never in life buy an aqua guard product if you really want service. They are pathethic at it.

Dear team, I have raised a complaint for my water purifier as it was not working at all. we are getting the problem since last friday dated 29th May 2015. I have comlaint the issue same day. But the technician came after 4 days. Despite this, after 2 days, the same problem occured with the purifier. I have again raised the complaint on 4th June 2015. but nobody is there to attend the problem. And we are having a great water problem. my complaint No. is [protected] raised on 4th June 2015. and my address is - c/o Mr.Naresh Bhatia, F9/1235, Gali No.7, Tandon Nagar, Near Gurudwara, Batala Road, Amritsar, Punjab.

AFTER REGISTERING A COMPLAINT (NO. [protected]) REGARDING A FAULTY AQUAGUARD MACHINE. A MECHANIC CAME TO INSPECT THE MACHINE ON 4TH JUNE 2015. HE SAID THAT THE CONTROL BOARD NEEDS TO BE CHANGED. SINCE HE DID NOT HAVE THE SPARES WITH HIM, HE PROMISED TO COME THE NEXT DAY. NOW FOUR DAYS HAVE PASSED AND AFTER MULTIPLE COMPLAINTS TO THE HELPLINE NUMBER, NO MECHANIC HAS COME TO REPAIR THE MACHINE. I RECENTLY (IN APRIL 2015) PAID RS. 4800 FOR THE AMC. BUT EVEN AFTER PAYING SO MUCH, MY MACHINE IS NOT BEING REPAIRED.

Sir, My old machine Account Details Customer Code: [protected] Title: Mr. Name: ASHOK KUMAR Email: [protected]@gmail.com View All Telephone No: Mobile No.: [protected] Address: BAGH-2 BADLI KHERA JAGRATI NAGAR JAGRATI NAGAR City: LUCKNOW State: Uttar Pradesh Pincode: 226001 Note: Please ensure your email id is updated & is valid. All future correspondence related to your Service Request will be made on this Email Id. Your Product Details Component Number: [protected] Product Code: GWPDCLASI00000 Product Description: AG CLASSIC (WATER FILTER CUM PURIFIER) Located At: AMC Status: IW AMC Renewal Date: [protected] AMC Start Date: [protected] AMC END Date: [protected] Edit Note-: old machine return to Mr. Vijay kumar & cash paid Rs 8000/- So request to you kindly install new machine.

Dear Sir/Madam, I have a complaint raised on dt.3/06/2015, request ID 81847873 but your service engineer haven't yet attended despite several complaints. We are all sorts of water problems since then and if not attended quickly then will have to move to a different vendor.

I bought a aquaguard on 26.05.15 at Burdwan and was installed on 27.05.15. 1st I logged a complaint, 81764375 for discontinuous flowing of reject water. Technician resolved the problem creating another problem. I logged a complaint, 81787904 on 30.05.15. But no technician has come to resolve the Problem. Again I logged another complaint, 81824469 on 01.06.15 as emergency basis for the same. Complaint was on flow rate of reject water. In manual it is written that it should be 400ml/min, but flow rate of my aquaguard is 200ml/min. After instalation it was ok. To resolve the 1st problem technician created this problem. Repeatedly I called to customer care. They only did escalate my conlpaint. But till now problem is unresolved. Plz take the necessary action and send good technician.

We have RO Nano installed at our place and have continuous problems. Customer care are always late and have been very rude. In spite of the contract now they are asking for money. I really feel helpless now. Request you to help asap. My Registered Mobile No: [protected] Customer Care(Contract): [protected] (Amisha) I want all money back RO Nano + contract amount OR get my issue solved asap.

My self Nemish mehta from morbi. I am water purifier Costumer Pls want change parts and contact For annual mantance Pls tell to your representative repaly our number.take matter urgently basis Regards Nemish mehta [protected] Navkar.[protected]@gmail.com

This is my worst customer service experience. I bought Dr. AquaGuard Magna HD RO online and the telesales guys helped me. Got it delivered almost after 7 days and still no installation. No mater ho many times you call and where you call no go. No one knows my details. huh! My frustrating customer ID is [protected]. Lets hope you can help.

Dear Sir/ Madam, My name is Archana Patil and I am the Eureka Forbes Customer for iNova water purifier since 7/8 years and my customer code is [protected]. I had purchased this water purifier for my father’s house for his convenience, as he is 68 years old person living with my 63 years old mother. I had done the 3 years AMC contract via contract receipt no. 10, Sr. No. 20958625 on 8th Jun 2012 with Eureka's Vasai Road, Dist. Palghar branch. Nevertheless, I am very sorry to say that this branch is giving very bad service until date. Servicing has not done on given schedule and after continuous follow-up also. They had changed the filters once in year 2012 and last one on 03rd June 15 that also single filter only after my continuous follow-up from last 3 months. Their Vasai Branch Manager Mr. Peremce is not a reliable and responsible person and he is not having any manners to talk with customer. I had visited to this branch as he has not giving any response to my father’s call, that time he has gave very in-responsible reasons and not ready to show the log sheet for the services carried out to my purifier. We do neither have any intimation for the change in system (service request by mobile phones) nor for the change of address of branch. My father has gone through many troubles and mental harassments during this AMC period. there is no result after done a complaint on Eureka's Customer Care help line. I am expecting an immediate action from you on this subject. Regards Archana Pati Mob. [protected] / [protected]

I bought a AquaGuard RO+UV Enhance model march 2014, sales person said it works fine till 12000 ltrs, but after buying the product it says only 6000 ltrs. When I asked him again still he says the same, the service person says AMC Rs/- 4800 is needed for the product to run .sales people have to speak the truth before selling the product. I hope some positive reply from Eureka Forbes. kind regards Dr. Sushil Sharma 91-[protected] [protected]@gmail.com