Eureka Forbes Complaints & Reviews

Hi, I have purchased wet and dry vacuum cleaner 29.01.2013. Exactly after one year(end of warranty) the motor stopped working. When we raised a complaint, service engineer suggested to change the motor(Rs.3000 for motor). We argued for quality of the motor and finally we agreed to pay for the motor. After that we raised request for change the new motor(complaint number :[protected]. I am really amazed with reply from eureka forbes reply, Currently they don't have the motor stock and we have waiting for more than two months. still their reply is Motor is not available. I am really fed up with their after sales service. We had spent Rs.12000/- for this wet and dry cleaner(Really worst product). hardly used and motor life is very poor. We are ready to pay for the new motor and company is not ready to change the motor. Please help on this issue. Regards A.Sathish Kumar +91 [protected]

I have an Aqua Guard RO system with two years AMC. I had lodged a complaint & service request on 31 May 2015 complaint No 81802671. No one responded, so i reminded them again on 02 June & only got a complaint No as 81839185. Till now no one has responded to the complaints. This is the 2nd time such it responsiveness is noticed with this company.

I have ordered one Euroclean litevac vacum cleaner from Eureka Forbes official website. I have got only one mail regarding the receipt of payment. I have called them more than 50 times. Initially they told simple excuses like out of stock, will get it delivered soon and later they are not picking the phone. Worst experience. Here is the order details Date of order: 5th may 2015 Customer Id: [protected] Payment type: online

I PURCHASED AQUAGUARD ENHANCE RO+UV A MONTH BACK.TILL NOW DIDN'T GET WATER BOTTLER PURIFIER AND RECIPE BOOK AS PROMISED. RAISED COMPLAINTS: 80060271 AND 91887559 THIRD CLASS CUSTOMER CARE WITH HUGE WAITING. NO REPONSE YET.IF I TRY TO RAISE REQUEST FROM WEB, IT FAILS FOR NO REASON. IF THIS CONTINUES, I WILL MAKE SURE NO ONE IN MY FRIEND CIRCLE BUYS ANY AQUAGUARD PRODUCT.HOPELESS SERVICE.

Dear sir, Hi, I had made payment for your product via online for Dr Aquaguard Compact on 15th of May 2015. I haven't received the product nor been followed up by any of your officials on the delivery, hence I had raised complaint with your customer care 3+ times and still there was no response, so I cancelled my product and asked for the refund. Customer care told me they have cancelled and will process the refund, I am calling customer care again 3 + times to get my money back. following are the details, Name :- VISHAL SANGPAL Customer ID [protected] Transaction id 52691 Area pincode :- 422004 Order form no. :[protected] Mobile no. :-[protected] Employee Code :- 9060727 so you are requested to cancel my Dr. aquagauard compact water purifier & refund get my money back in my credit card account.as earlier as possible . pl. do needful & give reply back Thanks& Regards vishal sangpal mobile no. [protected]

Hi, I am absolutely appalled at the lax attitude of this company. The helpline numbers have huge waiting and it never seems to get through. To sell the products, you are ever ready, but during service, you have such pathetic feedback systems and helplines. Awful Experience !

My name is Elango. i have opened a RO service ticket saying that my machine is not working properly. the customer care executive promised that the issue will resolve in 24 hrs. Ticket no :: 81683450 Ticket Opened date ::[protected] Daily i am calling twice to check my ticket status. the executive is keep saying it will resolve in 24 hrs. i got couple of area manager numbers for next level escalation but those numbers are switched off or no answer. i tried more than 100 times. i am not sure why the customer care executive given this number. ([protected], [protected]) Worst and pathetic response and service from eurekaforbes. i never seen this kind of irresponsible people from service department. I am Under AMC. my humble request is cancel my AMC and pls return my money back. i lost all my hope. worst worst worst service. and complete cheating

We (Customer ID [protected]) have purchased AG Classic (Water Filter Cum Purifier) through your sales person Indresh(Mobile No. [protected]). We have negotiated with him for 1.5 year warranty and replacement of Candle (Invoice attached for your reference). We have received the same through your Invoice No.[protected]. Till date, only once water purifier have been serviced. We have not received 2nd service as per schedule. The person from private service provider have come to service, however, we have refused him as the same was chargeable and have informed us need to replace as Candle and demanded money to replace the same. We have informed as per agreed with your sales person, candle need to replaced free of cost. Our request was gone unheard. Then we have approached your sales person Indresh with request look into the matter on above issue. More than a month passed, we have not received call from your office. We have observed that smell and taste of water have been changed as candle was not serviced and replaced in time. We have made various complaint to Eureka Forbes. All are in vain We request you to look into the matter and resolve the matter at the earliest. Nainesh Shah

Mfg. name - Eurekaforbes Ltd. Brand Name - Aquagaurd Online order from the website http://www.eurekaforbes.com/Product/Locate Under 30 days money back guaranty (Date of Purchase 16/5/15) Problem: I have Purchased a product called "DR. AQUAGUARD MAGNA HD RO + UV" worth Rs. 17490. I received defective product and they repair it 2 times Now as per their 30 days money back guaranty, I need replacement of this product or cancel my order and refund the money I have complained this to local office, state capital office and number given in email while receiving acknowledgement of online order, many times. They are not acting and my order already passed 17 days from 30 days guaranty

I had purchased a Euroclean Iglide on 16/05/2015 online vide customer ID [protected] Transaction ID[protected] and made full payment by Credit Card. However till date I have not received any product. Your Helpline [protected] is constantly on recorded message and has not been reachable in 20 days. 05 emails sent to [protected]@eurekaforbes.com has been unattended so far. So would highly appreciate your kind cooperation to resolve this issue at the earliest.

Hi team, I have made a service request for my 8 months old aquaguard on 26th May, post that I have made 3 complaints but no one is attending, first why there is a issue in a 8 month old product which is serviced some 2 months back, also even on my repeated requests of sending some one to come and visit my machine no response, this is ridiculous I dont understand how this can be done from a company known for there service quality. Request ID: 26th May[protected] 28th May[protected] 1st June[protected]

Two weeks before we have lodged a complaint for non functioning/erratic functioning of water filter at your Kannur centre( their Tel Nos 2769999/2769988) till now no body responded to attend the call. AMC No: 21365058 dt 29.10.2012. Kindly arrange to attend the call at your earliest. Thanking You, Truly yours, M.A.Ravindran. 02 Jun2015. Cell No: [protected].

Dear Mr. Goklaney, MD - i have placed order and its more than 2 weeks but i have not got the order. You sales guys were harrowing me to place the order. i have paid online and its been more than 2 weeks and i have not got my order. i hae also logged complaint twice nut no resolution not even a revert. it is disgusting. my customer id is [protected] transaction id is [protected] and complaint number are 28051016 and 91981797. please revert to me urgently.

Each and every time when I book a complaint about my water purifier I need to fight to fix the issue. They never attend the calls in 24 hrs like they are saying in customer care, They will took at least 10 to resolve the simple problem. The whole service department is like that, they won't give any value to their customers. Once if they sell the products that's it!! Customers has to die for there services, VERY VERY WORST AND POOR SERVICE FROM THE EUREKA FORBES. They should have to take the necessary action to retain their customers.

No response till date. Have wasted my money by taking AMC for 3 years and following up for last 1 year. Very poor customer handling and nobody reverts. I was told that my data is not available to them as they have changed their system to SAP etc. From last 1 year i am following up for doing the servicing of the product as per AMC contract but have not recieved any response. have filed serrvice request in june last year and have been escalating it to next level till date. Service request no. 6F1F972574

Dear Sirs, I am an SBI executive I have been using water purifier of Eureka Forbes for more than two decades. My present complaint is about the product model REVIVA {RO} which is now seven years old. During the first four years of renewal of AMC every year, candles were being replaced and the old candles returned to me, But for the last three years, the service provider took away the old candles while new ones were replaced. They said that that the rules have changed and the old candles are returned to Eureka Forbes. Recently, on 27.05.2015, I renewed my AMC for two years, i, e, up-to 26.05.2017 and as usual, the service-provider took away my old candles stating that those were o be returned to you instantly. I do not understand the reason as to why our properties will be taken away by you when we make big payments for those. This arouses suspicion in my mind that the candles were reused as even the labels were never removed during installation or extraction. I have paid Rs 8270/- on 27.05.2015 for a two-year AMC, Only three candles were fitted into the system as against four on the material day and the fourth one they said was in short supply and the Post Carbon Candle will be fitted as and when supplied by you. It is the old one that is functioning now. The service provider is: "SWASTIKA SERVICES, GURU VIHAR, P.O. & DIST- PURI, ODISHA STATE, PIN- 752001". Its contact # is [protected]. I the problem will be solved soon by you as you did last time. My details are: MADHAB MEKAP AT- SALABEGA LANE HOSPITAL SQUARE BACK-SIDE OF HOTEL SRI RAMA P.O. & DIST- PURI ODISHA STATE PIN- 752001 EMAIL- [protected]@gmail.com Mobile No. [protected] Please take immediate steps to return my old candles illegally taken by the service provider and install the canle due to me without further loss of time and advise the concerned to pay heed to my needs whenever required to maintain the continuity of our relationship, With Regards, Madhab Mekap 01.06.2015

My name is Smit Vasudev and I had ordered a vaccum cleaner from Euerka forbes website on 05/04/2015 and till date I have not received the product. I called Eureka Forbes customer care number many times a all I could get is "We"have forwarded your request to concerned department and it will be resolved within 24 hrs". Eventually I got call from courier service and they said we have your product and invoice says Cash on delivery when I had already paid for the product online. I have called Eureka Forbes customer care many time to send a mail or contact the courier service ant rectify the mistake but still no response has been received. Customer id [protected] and contact detail is [protected].

Hi, I have purchased Aquasure Shakti on march 9th but now after 2 months its water filter was not working . On 24th may i logged a complaint and after waiting for 6 days Even after being told by everyone that your servicing is worst and no one responds properly i made a request. I was told that within 1 day our Aquasure technician will contact me. but no technician contacted me.. Seriously guyz, the interest & importance which u give to your customers while SELLING is no where seen in your after-sales services. SERIOUSLY FED UP OF YOUR IN-RESPONSIVE. is this how u take care of your valuable customers? I m never gonna buy another AQUASURE in my entire life & will advise each & everyone all through my life not to buy from you. . If i do not get a response in a day. IM GOING TO FILE A CASE in CONSUMER COURT against you. How can you take us for granted ?

Hi, i am logesh, bought Magna HD RO + UV Aquaguard through online, it has been installed on 11th May, after that we checked the TDS level its more than the Machine level and so that the water taste is also very bad not only that service engineering is saying that can consume the water, regarding this complaint raised on 22nd May and followed by many phone calls, till now no response from Eureka Forbes side, please do the needful ASAP. Pathetic service starting from Sales team to Service team in Eureka Forbes Customer ID: [protected] Complaint ID : 91936361

Hi, Today morning i booked a service request and after waiting for 5 minutes on the line on ur 39883333 number finally some one picked. Even after being told by everyone that your servicing is worst and no one responds properly i made a request as a final call. I was told that within half an hour ill be receving an sms and Aquaguard technician will contact me. but no sms received till now & no one contacted me from Aquaguard. Seriously guyz, the interest & importance which u give to your customers while SELLING is no where seen in your after-sales services. SERIOUSLY FED UP OF YOUR IN-RESPONSIVE. is this how u take care of your valuable customers? Im never gonna buy another AQUAGUARD in my entire life & will advise each & everyone all through my life not to buy from you. and NOW AGAIN im trying to your number[protected] NO ONE IS RESPONDING. If i dont get a response in a day. IM GOING TO FILE A CASE in CONSUMER COURT against you. How can you take us for granted ?? WORST OF THE WORST!! you people are!! I also tried for AQUAGUARD DEMO - number - i GOT A VERY QUICK RESPONSE. wow. the same is not seen for booking a service request.