Eureka Forbes Complaints & Reviews

I have placed an Online order on 29th April 2015 as per Eurek Forbes tele sales guidance and they have confirmed me that the product will be delivered in 5 days along with free gift + receipe book but as on today nothing happen when i contact the local customer care sales team they says that it is handled by Mumbai office and they gave me the contact number which is no one answering. There is no tracking for product in online like other online website are providing. My customer ID :[protected]

After purchasing a Nano RO on 14th Feb, 2015, barely a week later the Water purifier was not working. We have called on the helpline. The service personnel came 4 times and finally their effort went in vain. They have expressed their agony on the manufacturing defects. The machine has been laid inoperative. We launched complain this time to Khosla Electronics and on 8th Apr, 2015 a new machine was installed. We found a ray of hope that the defective one finally replaced. Unfortunately, the second machine again got non-functioning since 21st Apr, 2015 and on 22nd Apr, 2015 I launched a complaint through the helpline number. They have given me a docket bearing no. 81214763. I have requested that as drinking water is not available, the service engineer should be sent earliest. We have to drink water from the deep water reservoir which is a highly risky prone to various micro organism and arsenic. Not responded to my call, I again called on 24th Apr, 2015 quoting the docket no. and requested for urgent solution of the same. It is a great irony that till today neither it is attended for replacement/repair nor Eureka Forbes expressed their concern for the customer’s discomfort. Only one call has been received by my wife, however as she was in her office, she told the caller to attend after 6 pm of any day. However, nobody turns up till date. It is an unfortunate and surprising matter that company like Eureka Forbes can behave with their customers in this way. We are staying in a residential flat in Batanagar, Mahestala, Kolkata : 700139 and everyday morning before going to office myself and my wife have to stand in long queue for a bottle of water supplied by Municipality. It is so embarrassing to stand which ultimately lead to late attendance in office for both o[censored]s, resulting poor performance in respective professional arena. Even after completion of hard toil in corporate and my wife in outdoor sites we make queue in the night. Our humble question to Eureka Forbes : • what we did wrong in buying their nano ro product? • Who gives the Authority to Eureka Forbes to harass customer in this manner? • Are we supposed to stand in queue for water from municipal waterline over the years after purchasing Eureka Forbes Product? • What social status now we have as we stand in queue for a bottle of non-purified water? • Who will be responsible if anyone of our family members get affected due to non-purified water? Our request to your goodself please take the product back immediately and compensate us as deemed fit else we have no other way but to move as per the law of the land regarding our harassment.

A) Recently I brought an "Aquaguard Reviva RO + UV + TDS Controller" from your authorised dealer "Euro Aqua Solution, Mathura, UP. But during installation it was found that the it was found that " Electronic Membrane Life Enhancer" is missing. b)The model no. [protected] mentioned in the machine. Is it a genuine machine???/ b) Does Electronic Membrane Life Enhancer controlled electronically or mechanically?? Pl treat this message as urgent regards P K Mandal [protected]@gmail.com [protected]

Correcting date: On Dec 8, 2014 I had perchaged water Purifier online. I was suppose to receive a bottle with it, in a week or two. The water purifier was delivered however, I am still (Today is 10th May, 2015) following up with Eureka Forbes guys. I called local saleman also who gave us Demo; I called call centre ; Sent email to sales people . Even one of the person called and told me that It was delivered to me. I asked him to check to whom it was delivered because I perchaged the product from Eureka Forbes, If courier guy delivered to some their place then I am not responsible. After some day, One guy called and said its dispatched and I will receives on some days. I am still waiting and haven't got any clear answer on what happened and ETA. The same product I had recommended toof my friend and he is also waiting. It's very unprofessional and frustrating. I thought to buy Vaccum cleaner but I dropped the plan after my experience with Eureka Forbes. I know it will be inconvenient but I am planning to file official complaint in Pune local consumer court for all its lies and metal harassment. Nikhil Singh Eureka Customer ID: [protected]

On Dec 48, 2014 I had perchaged water Purifier online. I was suppose to receive a bottle with it, in a week or two. The water purifier was delivered however, I am still (Today is 10th May, 2015) following up with Eureka Forbes guys. I called local saleman also who gave us Demo; I called call centre ; Sent email to sales people . Even one of the person called and told me that It was delivered to me. I asked him to check to whom it was delivered because I perchaged the product from Eureka Forbes, If courier guy delivered to some their place then I am not responsible. After some day, One guy called and said its dispatched and I will receives on some days. I am still waiting and haven't got any clear answer on what happened and ETA. The same product I had recommended toof my friend and he is also waiting. It's very unprofessional and frustrating. I thought to buy Vaccum cleaner but I dropped the plan after my experience with Eureka Forbes. I know it will be inconvenient but I am planning to file official complaint in Pune local consumer court for all its lies and metal harassment. Nikhil Singh Eureka Customer ID: [protected]

Hi, Myself Gyanendra Kumar Mishra had purchased Eureka Forbes Water Purifier on the date of 13th may 2014.At the date of purchase we are told that we will get 3 free services. On 20th Aug 2014 we called for our 1st servicing and they came and the person came and after doing 1st free servicing he told me that he will come after 3 months for second service, However after that they never visit our home for any services. Further as on 9th may 2015 we requested for our pending free services due to us and the person told that they will come within 2 or 3 days. On 10th of May (being Sunday) one technical person called me that our all 3 free services has been done and now we have to renew our AMC.I asked him for the dates of 2nd and 3rd services which are not utilized by me then he told that he came on 20th November 2014 and 20th Feb 2015 at 2Pm in afternoon and as door was locked he marked the services as completed. Now I want some clarifications: 1-Is the way Eureka Forbes gives services to Customers 2-The service man never intimate me before coming for free services but for renewal they call again and again even on Sunday also. 3-they marked free services as completed if the client is not at home. 4-Eureka Forbes Service person talks in a very abusing manner and give stupid excuses like("hamko kya sapna ayega ki ghar me koi nai hai"). 5-The service man threaten me that do whatever you want and can complaint to anybody you want, nobody can do anything to us. The mobile no from which I got call is [protected].(when I asked his name he denied and told me that he don’t want to give name and suddenly disconnected the phone. I am very disappointed by the services provided by Eureka Forbes. Waiting for a quick Response. Thanks in Anticipation. Gyanendra Kumar Mishra Mob – [protected] Custmer ID-[protected]

Hi there, Last year in the month of July, 2014 I had purchased the following product. S.R. No.: [protected] RO Water Purifier Name: AG Total Reviva I was told that this product would be able to bring down the TDS level of water from 2000 to 100-150. It is not able to do that, and water is not consumable. Moreover, it has a problem of processing very slowly, at a rate of 6-7 hours per capacity. It seems like it is not continuously working but stops for 2 seconds and then works for 1 second. It is giving me pathetic experience to deal with and I am seriously going to take a serious action if this problem is not fixed. P.S. : The product is under warranty. Hoping to get a fix ASAP. Regards Vishal Guleria +91-[protected] House No. 4335 IP Colony Sector 49. Faridabad

Hi my name is chethanraj, I am from Bangalore I had installed all security systems what all u marketing guy said BUT after 2 years 2 camera's r gone if we ask about this they say they have installed old version so for this I am not responsible & Video DVR is gone they say it cant be repaired because its old version u don't get parts, IS THIS THE WAY U GIVE SERVICE, the QUALITY for product is very BAD I believed upon Eureka Forbes that they have there own product, after seeing that product I came to know that they will buy the product & they will do service BUT NO they r not doing it & Eureka Forbes have well trained u r marketing person so that the customer must not say NO to u r product VERY BAD I dint except this from Eureka Forbes if there is no Quality r Service Why Do U Do MARKATING Ur PRODUCT...

I was staying at kolhapur. I called eureka forbes number for a new water purifier. One of sales executive viz. Mr Shivaji Kamble (his code9047629) visited my home, tested water and suggested for AG Classic Model. I told him that my transfer is due in 3-4 months. He said not a problem sir, you can change it within one year by installing new RO by making difference payment. However on transfer to Delhi when i contacted for RO as here the TDS level was very high, it was told me that there is no such company policy and you may get only rs. 2000 for your product. And if you want to buy RO only 2000 max 2500 will be lessed. Sir I spend rs. 8990 on this product on 02.07.2014 undet invoce no. [protected]. In Nov 14, I shifted to Delhi and the product is in its Box till now. If the sales person gives the correct information i would have purchased RO. Please look into the matter. Yogesh Dosodiya [protected] [protected]@gmail.com

Hi, I had purchased Geneus water purifier on 23/12/2013, initially I booked some other higher model and paid the full money later changed to the Geneus model. Till date I have not got the return of the extra money I paid despite following up your team. The sale guy name is Naveen, ( Mobile no [protected], [protected] ), also I spoke to his manager but no use. Also I had long term service contract for the old machine, when I bought the new the balance money they said will transfer to the new machine, nothing has been done, and from last one year I am trying for service and no one is coming. This is very bad company having no procedure. I have not got even one single free service from the date of purchase, now the unit is not working properly, pls resolve my issue urgently, else I will file case against your company.

HI, I am using Aquaguard Ro+uv. I lodge the complaint as on 27, April15 due to not working and after one week one of executive examine & verify that due to adapter default it’s not working . Now today is 8th, May15 no one is called & visited for replacement. We called on daily on customer care & they assured us that as of today it’s going to replace but nothing is happen. We use aquaguard for water & from last 10 days we purchase the water can from the market to drink the water. Actually it’s in Warranty may be that is the reason for non- replacement. We are in very deep trouble please help us. Please do the needful. Rajeev Juneja [protected]

I booked Eureka forbes aquaguard magna online by paying rs 17490 on 26th April. I was assured that though usual delivery takes a week, ill get it even before that since i made a specific request for urgent delivery. But now its almost 2 weeks and everyday i call the customer care @[protected] i get the same response that it will be delivered within 7 days and that they will check the status and call me back in 2 hours. But no one calls back. Nowadays i can even track a product costing rs100 ordered online, but here after giving close to 20k ive no idea if and when ill get the product and whats the status of myorder. When i wanted to submit a complaint i was shocked to see so many similar complaints. Im seriously doubting of eureka forbes/aquaguard has changed to spamming or swinding to make quick money. Im not even bothered about the delay if there is some genuine reason or atleast they are transparent enough to say whats the actual status. Eureka Forbes, please take immediate action to solve my complaint. Customer Id [protected]

i have booked a eureka forbes magna on 1st of May2015. the representative visited my place with 30 mins, as the office is opposite to my apartment. they offered me a product and i booked it. I made the payment immediatly trusting on him. person name: Balavant(91-[protected]). He promise the installation will be done on 3rd of may. But i never received a call from him, on 4th i called him atleast 20 times. He did not pick a call once. I contacted the service centre, they said i will get the service on 4th itself, a person visited my place and gave me a broken piece, of eureka forbes, front part pasted with cello tape. since 4th i have been raising compalint everyday ref no.[protected]. 5th, 6th, 7th everyday i have called for the service and everyday they promised me to give service, which has still not happened. so finally i have asked for the refund on 7th. ref no.91837204. I have been extremely harrased by eureka forbes. Expecting atleast i will get my refund of rs.17, 490 without any more hassles.

I, Chhaganlal R Patel contract no. [protected], had given a request for relocation and service of my Aquagaurd water purifier on 30th April 2015 and the TAT given to me was 28 hours. But it has been a week no one has visited my place nor given me a cal.. I am calling everyday to customer care and making complain for the same but nothing has helped me.. later i got a no of Mr.Rajnath Tiwari from customer care stating that he is the head for the area.. i spoke to him and he gave me time of 24hrs.. but its been more then that nothing has happen.. Everyday i have to bring 2 Bisleri can of 20 ltrs each for drinking for my family members.. my money is wasted in this.. All the records have been recorded in my phone. Requesting you to kindly solve this immediately on urgent basis to avoid any legal consequences..

Respected Sir, We regret to inform you that my water purifier is not working properly your helpers have been working for 1 month and I am not satisfied with your service. I am purchasing water from outside for last 1 month it is not proper. I have purchased your water purifier highly model then also I can not get proper water from purifier. So I eagerly say to you that please replace me purifier model because I am not satisfied from you service. FROM : TEJAS C. SHINGALA 93 KAILASH KEVALAM OPP. PRADHUMAN GREEN CITY VRINDAVAN 80 FOOT ROAD, KALAWAD ROAD, RAJKOT. MOBILE NO. : [protected] Customer ID : [protected] INVOICE No. : [protected] ORDER NO. :[protected] PURCHASE DATE : 21/08/2013 ITEM CODE : GWPDGENUS00000 ITEM : AQUAGUARD GENEUS WATER PURIFIER [protected]

Hi, I have a complaint against Eureka Forbes. I have purchased a water purifier from Eureka Forbes in month of September 2014. In april 2015 the water purifies stopped working due to some unknown reason. The product is under warranty. I registered a complaint with Eureka Forbes customer care on 15 of apripril 2015. Complaint no. is 81317079. Its been over a month registering my complaint. Event after repeated calls to the customer care, my complaint is not getting addressed. Since April 23, I am calling daily to Eureka Forbes customer care and getting same answer daily that the complaint will be resolved today. But till today it is not resolved. I am very much fed up the service provide by this company. Kindly help in resolving my complaint.

I Sahul Ameed R booked an AQUASURE AMRIT WITH KITANU MAGNET CARTRIDGE (2 QTY) online from your site Eurekaforbes.com on 7th April 2015 but I did not receive the product till now. My customer Id is [protected] and my transaction id is[protected]. Regards, Sahul Ameed R. [protected].

I HAVE PURCHASED AQUAGUARD DEO WATERPURIFIER IN 2012 AND EVERY YEAR I USED TO CHANGE ALL FILTERS, SO THIS YEAR 2 MONTHS AGO I PAID RS 3000 TO CHANGE ALL FILTER WITH TRICHY LOCAL COMPANY SERVICE PEOPLE IN KK NAGAR, THEY SENT THE GUY TO CHANGE, AFTER CHANGING THE ALL FILTERS THE NEXT DAY THE MACHINE WAS NOT WORKING, SO IMMD AFTER MY COMPLAINT, THEY CAME AFTER MANY CALLS/10 DAYS LATER, THEY CAME AND SOLVED, BUT AGAIN THE NEXT DAY, THE MACHINE HAS STOPPED WORKING, AGAIN I VE CALLEDTHE SERVICE GUY IN HIS PLMOBILE, HE IS NOT BOTHERED TO COME, EVEN I HAVE CALLED THE COMPANY TOLL FREE SERVICE NO 39883333 MANY TIMES THEY GAVE ME SWEET TALK/THEY PROMISED THAT THEY WILL SEND, BUT NOBODY BOTHRED TO COME FOR SERVICE.AFTER PAYING HUGE AMOUNT TO PURCHASE AND PAID RS 3000 NOW FOR THE SERVICE, THE MACHINE IS NOT WORTH FOR A SINGLE RUPEE. WE ARE DRINKING NORMAL TAPE WATER.PLS DONT BUY ANY EQUIPMENT IN EUREKA FORBES, THEY ARE CHEATING. RENGASWAMY TRICHY ATTD-RECEIPT

We have raised 3 service requests so far for RO Purifier. Everytime someone visits but the problem doesn't get resolved. Arvind Kumar from Gurgaon has been attending this complaint and says that he will replace the defective machine. Even after several follow-up, the repair work hasn't taken place.

I Gaurav Suri got installed a water purifier ( Aquaguard Geneus RO) from Eureka Forbes authorised dealer: Mark Enterprises ( Near JMD Garden, Sohna Road, Islampur, Gurgaon-122001) Bill No:14423 on 19/04/2015 and it stopped working on 02/05/2015 ( ie within 12 days). No one keen on after sales services and delegating us to others.We registered our complaint on Eureka Forbes Customer Care to customer care executive Asif Ansari under Request No: 81400612 on 03/03/2015.We are really dissatisfied with the services and want the money refunded/ machine replaced.Looking for support.