Eureka Forbes Complaints & Reviews

To: Eureka Forbes We have purchased Total Enhance UV Water purifier system Eureka Forbes which was delivered vide Delivery Challan (DC) No. 25333461 dtd. 09.04.2015. This model was purchased after discussion with your sales person, Mr. Sunil Pal. From the date this model was installed we are facing one problem after another. Initially mechanics from your end attended the problems. The problems remain recurring but now no one is attending the problems in spite of making repeated calls. Even, the person who was behind my blood to sell one machine probably to achieve his year end sales target i.e. Sunil Pal also didn't pick up the phone after seeing my no. On 7th. of this month I received a call from a lady of your Borivali address when I narrated all theagony that we are facing since installation of this model. I requested her to connect me some one senior or Mr. Sunil Pal. Inspite of assurance I didn't get any calls from them. Mr. Sunil Pal also was not responding when my cell no was appearing on his handset. This week on 19th. I called him from a landline no of Pune, when he picked up the phone. After lot of deliberations he assured nme that he will visit us along with a technician on 23rd. i.e. today at 12 noon. Morning at 10 am today when I called him again to remind about today's visit, he informed me that within 10 minutes he will call me. When he didn't call me till 11.30 am, I again called him and then he informed that he will come at 4.30 pm today along with a technician without any fail. At 4 pm again I reminded him and he confirmed me his visit at 4.30 pm. Till 4.45 pm neither did he come nor did he call. When I started calling him from 4.51 pm (5 calls) he didn't even bother to show the courtsey of picking up the phone. Finally I have sent him a message at 5 pm stating that I am lodging complaint againt him to Eureka Forbes top management, even then he didin't bother to call till the time I am writing this complaint (now it is 6.00 pm). All these are available in my phone records. To make his sell, during March he was calling me throughout the day and one day even I got his call at 10.30 PM. Now, since he has done with his sells, he even do not bother to pick up the phone and better not to talk about providing the service. I am now looking into the option to inform our Society to bar Sunil Pal to enter our Society premises. I am using Aquaguard since last 13 years. I never dream that I will have to go through this pain this time. Had it been so, this time I had several better options available. I am sure after getting this complaint, someone responsible from Eureka Forbes Sales department will call me on my cell [protected]. If I do not receive the call by 26th. May'15 or if someone do not attend the issue or replace the machine, I will be constrained to take other appropriate action. J.Ghosh CC to: Indian Consumer Complaint Forum

To: Eureka Forbes We have purchased Total Enhance UV Water purifier system Eureka Forbes which was delivered vide Delivery Challan (DC) No. 25333461 dtd. 09.04.2015. This model was purchased after discussion with your sales person, Mr. Sunil Pal. From the date this model was installed we are facing one problem after another. Initially mechanics from your end attended the problems. The problems remain recurring but now no one is attending the problems in spite of making repeated calls. Even, the person who was behind my blood to sell one machine probably to achieve his year end sales target i.e. Sunil Pal also didn't pick up the phone after seeing my no. On 7th. of this month I received a call from a lady of your Borivali address when I narrated all theagony that we are facing since installation of this model. I requested her to connect me some one senior or Mr. Sunil Pal. Inspite of assurance I didn't get any calls from them. Mr. Sunil Pal also was not responding when my cell no was appearing on his handset. This week on 19th. I called him from a landline no of Pune, when he picked up the phone. After lot of deliberations he assured nme that he will visit us along with a technician on 23rd. i.e. today at 12 noon. Morning at 10 am today when I called him again to remind about today's visit, he informed me that within 10 minutes he will call me. When he didn't call me till 11.30 am, I again called him and then he informed that he will come at 4.30 pm today along with a technician without any fail. At 4 pm again I reminded him and he confirmed me his visit at 4.30 pm. Till 4.45 pm neither did he come nor did he call. When I started calling him from 4.51 pm (5 calls) he didn't even bother to show the courtsey of picking up the phone. Finally I have sent him a message at 5 pm stating that I am lodging complaint againt him to Eureka Forbes top management, even then he didin't bother to call till the time I am writing this complaint (now it is 6.00 pm). All these are available in my phone records. To make his sell, during March he was calling me throughout the day and one day even I got his call at 10.30 PM. Now, since he has done with his sells, he even do not bother to pick up the phone and better not to talk about providing the service. I am now looking into the option to inform our Society to bar Sunil Pal to enter our Society premises. I am using Aquaguard since last 13 years. I never dream that I will have to go through this pain this time. Had it been so, this time I had several better options available. I am sure after getting this complaint, someone responsible from Eureka Forbes Sales department will call me on my cell [protected]. If I do not receive the call by 26th. May'15 or if someone do not attend the issue or replace the machine, I will be constrained to take other appropriate action. J.Ghosh CC to: Indian Consumer Complaint Forum

Customer ID: [protected], I have purchased Dr. Aquaguard Magna HD UV on 29th April and have got this installed on 2nd May'15. From the day first i am getting issues with the unit like Leakage issue next to the tap in the filter which was sort out by the engineer. Then the unit started showing other issues like after filling its tank to its fullest and once the main line water is gone, exactly after 1 hour the water from the tank goes somewhere (approx amount is 750ml, can be more). Which again i raised a service request and engineer visited along with Mr. Manoj & Ravender since this happens only when the fresh water is on and the tank fills itself so this issues did not occur in front of them. But since i am already using Enhance in Gurgaon (almost when it was launched in Delhi NCR) which is again another model of Eureka Forbes and i have never face such issue. I requested all of them here in Chandigarh to replace the unit since it is giving these much issues in its 1st few week. But seems like nobody is trying to trust the Customer when the Customer himself purchased it online and even plugged out its old water purifier have no options without a water purifier. Also if i wanted my money back only i would not have requested for the replacement. I have followed up with almost everything, tried calling every of your number[protected], +[protected], [protected], [protected]). Even tried filling the refund, exchange form in the website. But none of them work or land me somewhere who says this will be done on the website only. I have also dropped an email to [protected]@eurekaforbes.com that too 2 times but no response till today. I am sure Eureka Forbes is a Customer oriented organization, but I am too harassed this time by following up so much, faced wired expressions like I am doing some fake. Since i feel like being cheated by Eureka Forbes and knowing the fact that I have purchased this machine online so I am covered under 30 days Money Back Guarantee “With no questions asked” (however I explained everything). I request you to spare some time for me and arrange a call back to help me getting my money refunded as soon as possible. Or i will proceed further to Court to file a criminal case against Eureka Forbes Mumbai and will make sure to party Chandigarh office as well for doing a fraud with me. Below are the details of my purchasing which you might need for your process. Should you have any questions, please feel free to contact me on [protected].

getting calls from the bellow numbers [protected] telling that they are calling from askme buzzer customer care and asking ATM card number validity date ATM pin number and CVV number dear friends don't give any ATM number and Pin code and CVV number

I am a customer of Aquaguard water purifier ST 2000 for the last 15 years and have regularly renewed my service contract since the begining. But during the service contract last time for the period 30.04.13 to 29.04.15 servicing has been done only twice - first time on renewal of the service contract and second time in September, 2014. We have lodged service request in early April, 2015 for change of filter candle but nobody has attended so far during the service contract period ended on 29.04.15. Every time the Behala service centre has assured us to attend for servicing but all are proved to be bluffs and lies. The company is propagating in the name of Shapoorji Palonji group only to befool the customers. The service meen are more interested to renew the contract than attending to the customers' problem. I apprehend whether the service department activities are fraudulent and cheating. I strongly demand proper redressal of the negligence by the Aquaguard service department. S.Mukherjee E-mail: sumanas.[protected]@gmail.com

I have been using Eureka forbes water purifiers for the last ten years. they collected AMC every year from us. currently i use protec model water purifier . I paid Rs 4230/- silver type AMC in trichy. i got shifted to chennai. now we had a problem in water filter it seems. what this cheap fellow did was he replaced the filter without our concern with a used one from another customer. he argued that this is their procedure. always they use to replace with used product not with new one or good product. in bill it is given eureka forbes will do 2 periodical services, and they will replace one pre filter candle, sediment filter, pre carbon, post carbon, and membrane. now only we came to know how fraud this eureka forbes people... I am strongly against this action.pls dont prefer AMC in Eureka Forbes .. they are fraud people

I PURCHASED A WATER PURIFIER ON[protected] WIDE RECEIPT 331/38877, through MR.PRAFFUL ACHARYA CODE[protected] WHICH IS NOT WORKING FROM THE LAST 8 DAYS, SERVICE REQUEST SENT FROM 14thMAY to 18TH may 2015 consecutively, but no response, i also got a phone call on 20th May 2015 via [protected] at 15:46 but still no response.

I have undergone an AMC contract with Eureka forbes Authorised service Partner M/s Maa Kali Enterprises, Daltonganj, Jharkhand for my Aquaguard Protec Plus water purifier. I have been engaged with such services since the completion of warranty period and it is now the second year of so. But I am not being delivered any services despite of several complaints. the agency once came during AMC renewal and afterwards never turned back for any kind of maintenance.

I have purchased aqua guard classic water purifier under Emi Scheme on19.12.2014 Rs 1000 was collected As advanced amount And was said that the Emi 919 would deducted from bank from the month of jan 2015 to oct 2015 ( ten Dues ) And cheque was collected from me . On the month Of Jan 16/1/2015 amt.919 was deducted On the month of Feb & march amount Rs. 1319 was deducted instead of Rs. 919 after making several calls & complaining in account dept cbe branch Mr. Vinoth the amount was rectified As Rs.919 from the month of april he also promised to refund the excess amount Rs 800 with in 15 day till today no amount has been refunded . May month due is also been deducted, again i have to contact Mr. VInoth for refund past one week he promise to callus back with 10 minutes with details he never calls us back he also blames his office staff Mr.ravi that he is not responsibile for it . today when i called him again he said he is in ooty he could not response us .really fed off such thing . When i contacted higher authority chennai office he said so the amount has refunded idon't know what mess is going on kindly make us to get the refund amount COUSTMER ID [protected] COUSTMER NAME BALESHWAR

Sir/mam I purchased eureka forbes aquaguard water filter in the year 2000 keeping in mind that the company is very reputed.I usw to renew the AMC of the unit withut break and i was fully satisfied with the services till[protected] and after that due to unsatisfactory services by the franchise i managed to take the machine as and when required to company's repairing centre at w.e.a karol bagh Delhi. But now the company stopped providing this facility and i again forced to take A.M.C for the same on 06/09/2014 by paying Rs 2700/- but now i think that i committed a miatake by chosing this branded co.The service provider are not attending the phone calls.I make the complaint on your helpline no.39883333 on 19/3/15 compaint no. 80728061 followed by reminder on 12/05/2015 complaint no. 81519320. But sorry to say that both the complaints are pending till date. This type of services are providing by your side with a good slogan 'You are friend for life'.

I purchased aquasure xpert yesterday I was told that we would not require any service for the first two years and after that we need to change the RO membrane which would cost Rs.2000. Today a person from EF has come to install the product. He says we need to change the filtersand membrane every year which costs Rs. 4000 which is too high and unaffordable. I want to know the procedure to return the product as we are misguided by the sales team at Adishwar Electronic bannerghatta road bangalore. I want to know how I can return the product.

I have entered into a service contract as per receipt No.[protected] for the period from 08/12/2012 to 07/12/2015. The service being rendered is utterly poor and disappointing. Unless we call for the service to be done, no technician is sent by your concerned department. The above complaints relate to servicing the machine and refilling the filter with charcoal aids for filtration. However despite waiting for your technician to come and attend the job, till date nobody has reported. I am thinking of taking up the matter with Consumer Guidance Society, if the complaint is not attended to at an early date.

Dear Sir, We have been facing the problem of overflowing of water from our SENSA RO MODEL from last 1-2 months. We lodged the complaint for the same at customer care as mentioned above the complaint no's for your reference. After repeated follow up’s with concern service people & repeated complaints, We were advised by customer care to directly call the company officials at Delhi to resolve the issue. So, we contacted the Area service Manager/ Area service executive--Mr. Deepak/ Mr. Bisht but the response from their end has been pathetic and most of the time their mobile no's are not reachable. They promised us the date/ time that our complaint will be attended soon and they are tracking engineer for attending our complaint. In fact, our complaint remains unattended & nothing has been done so far . I am highly dissatisfied with the behaviour of your company official. We have done AMC of RO right from the beginning and annually renewing the same from last 4- years. Do you think after paying for services in advance to your organisation we are begging for the services and suffering undesired mental pressure from your end. Do you think we did mistake by buying your product and paying for services? Please respond asap otherwise we will left with no option but to lodge complaint in consumer forum.

I have lodged a complaint with eureka forbes for my water purifier. They turn up immediately for AMC, as its a source of revenue, But at the time of service, even after 10 calls they do not respond. I called up Chand Shaikh [protected]. Phone is switched off. These people are making me mad. NO response at all. Eureka forbes is worst.

I have purchased water purifier SENSA Blue G 5 years back. The item is under AMC. I requested the company for service/attend fault through customer care at Chennai (Tel. No. [protected]) on 22/4/15 vide complaint No.81215632, thereafter I requested more than 4 to 5 times till date but no one is detailed/reported. It is not understand as to howmany days we need to wait. Kindly advise further course of action on the issue/ poor responsibility. A.S.MAHAMOODABE, tel. 25587697, FLAT NO. 1, AAKASH MADURA APARTMENT, NO. 75/1 MADURAI SAMY MADEM STREET, PERAMBUR, CHENNAI-11.

I am using aquagard gold nova model for last few years without any complaint but few day back my machines outer cover has broken and it i tilted rt side.i have given one complaint few days back unfortunately i have lost the no .and today since morning i am trying to give another complaint but the local no line is busy .as i am a working woman i could not give much time to repeatedly call the service no.so kindly consider my problem as early as possible.

I have purchased an Aerogaurd air purifier with action from Eureka Forbes through on line.Since it delivery it is not working. My customer id is [protected]. My mobile no is [protected]. Kindly replace the product or refund my money of Rs 12990.

Dear Team, I would like to express my utter disappointment towards the standard of service rendered by Eureka Forbes- Kolkata service team. I hv purchased a product (Water Purifier) 2 days back where the sales person were Mr.Satyajit Ray ([protected]) & Pintu Das ([protected]) and since last evening the water filter isn’t working. The info. was shared immediately with both the sales persons and then after I hv been continuously following up to get the same fixed at the earliest as because I hv a kid and so need to purchase packed water bottles. The approach from these people are found to be unhelpful & unpromising and moreover complete falsehood statement they were making throughout all conversation taken place with me. Later Mr.Pintu has provided me the contact details of some senior, so called the Area Head – Mr.Tapas Bose ([protected]) where I’m surprised as how this type people gets recruited with the organization who doesn’t have the basic moral as how to interact with some other person forget of the customer who is believed to be dealt with a friendly approach. It’s truly astonishing as how come an employee disconnects the phone call abruptly while in conversation with a customer. Anyway it’s a matter of complete dismay on my part & I regret for my decision to purchase a Eureka Forbes product, so I don’t wish to continue such relationship further. I have been using EF product since last 13 yrs which I have got exchanged with this new purchase but never encountered with such horrible experience by a company like this. Well, I tired expressing my feeling knowing people with such characteristic will remain into this type company as they gets encouraged by the culture maintained at the organization or else they wld have a better team with erudite approach. So, in order to cut it short, I request them to arrange taking return of the said item & subsequently I would make stop payment of the advance POD cheque I have handed over to their sales person.

On 13th May, your executive(Ram Prakash) came for servicing but broke our aqua guard, in spite of complaining several times they haven't repaired it yet, it's been a week but we are ordering water from outside. I spoke to area manager as well( Sunil) but his tone was so rude and not tolerable. I don't understand if they are the ones who broke our aqua guard then why are we suffering. They don't even follow up, plus when I said I will complain they were okay about it. What kind of service is that? I want some action to be taken for such a unbearable and unreasonable service. We still order water from outside, did they send the service guy to torture us ? Why did I purchase purifier if this is what happens. Why don't they live without water if they are the ones who broke it !!!

I have purchased Aquaguard total duo wp at a cost of Rs.17000/- + accessories Rs.1000- per stand, Rs.500/- per cover + Rs.1500/- for two tap connections connecting from water supply taps. Total Rs.20000/-. on 08.03.13. After that they charged Rs.2095/- for membrane and annual maintenance contract Rs.4500/-. From the day of purchase it is giving trouble. After several calls wasting lot of money on phone calls, the customer service is very poor. Totally it is a dead investment. I have lodged a complaint No.91848368 on 09.05.15 after wasting lot of money on phone calls, no one has attended till date. The AMC is due, water is not filtering tank is not filling, water out let water is not coming. Company is giving deaf year. When you are not able properly service why you are selling this type of defective products and cheating the public in the open market. We are suffering without drinking water, Since we are expecting the customer care people will attend. It is very sad thing. my phone no.[protected]. Customer ID is [protected].