Eureka Forbes Complaints & Reviews

Hi, I had purchased Geneus water purifier on 23/12/2013, initially I booked some other higher model and paid the full money later changed to the Geneus model. Till date I have not got the return of the extra money I paid despite following up your team. The sale guy name is Naveen, ( Mobile no [protected], [protected] ), also I spoke to his manager but no use. Also I had long term service contract for the old machine, when I bought the new the balance money they said will transfer to the new machine, nothing has been done, and from last one year I am trying for service and no one is coming. This is very bad company having no procedure. I have not got even one single free service from the date of purchase, now the unit is not working properly, pls resolve my issue urgently, else I will file case against your company.

HI, I am using Aquaguard Ro+uv. I lodge the complaint as on 27, April15 due to not working and after one week one of executive examine & verify that due to adapter default it’s not working . Now today is 8th, May15 no one is called & visited for replacement. We called on daily on customer care & they assured us that as of today it’s going to replace but nothing is happen. We use aquaguard for water & from last 10 days we purchase the water can from the market to drink the water. Actually it’s in Warranty may be that is the reason for non- replacement. We are in very deep trouble please help us. Please do the needful. Rajeev Juneja [protected]

I booked Eureka forbes aquaguard magna online by paying rs 17490 on 26th April. I was assured that though usual delivery takes a week, ill get it even before that since i made a specific request for urgent delivery. But now its almost 2 weeks and everyday i call the customer care @[protected] i get the same response that it will be delivered within 7 days and that they will check the status and call me back in 2 hours. But no one calls back. Nowadays i can even track a product costing rs100 ordered online, but here after giving close to 20k ive no idea if and when ill get the product and whats the status of myorder. When i wanted to submit a complaint i was shocked to see so many similar complaints. Im seriously doubting of eureka forbes/aquaguard has changed to spamming or swinding to make quick money. Im not even bothered about the delay if there is some genuine reason or atleast they are transparent enough to say whats the actual status. Eureka Forbes, please take immediate action to solve my complaint. Customer Id [protected]

i have booked a eureka forbes magna on 1st of May2015. the representative visited my place with 30 mins, as the office is opposite to my apartment. they offered me a product and i booked it. I made the payment immediatly trusting on him. person name: Balavant(91-[protected]). He promise the installation will be done on 3rd of may. But i never received a call from him, on 4th i called him atleast 20 times. He did not pick a call once. I contacted the service centre, they said i will get the service on 4th itself, a person visited my place and gave me a broken piece, of eureka forbes, front part pasted with cello tape. since 4th i have been raising compalint everyday ref no.[protected]. 5th, 6th, 7th everyday i have called for the service and everyday they promised me to give service, which has still not happened. so finally i have asked for the refund on 7th. ref no.91837204. I have been extremely harrased by eureka forbes. Expecting atleast i will get my refund of rs.17, 490 without any more hassles.

I, Chhaganlal R Patel contract no. [protected], had given a request for relocation and service of my Aquagaurd water purifier on 30th April 2015 and the TAT given to me was 28 hours. But it has been a week no one has visited my place nor given me a cal.. I am calling everyday to customer care and making complain for the same but nothing has helped me.. later i got a no of Mr.Rajnath Tiwari from customer care stating that he is the head for the area.. i spoke to him and he gave me time of 24hrs.. but its been more then that nothing has happen.. Everyday i have to bring 2 Bisleri can of 20 ltrs each for drinking for my family members.. my money is wasted in this.. All the records have been recorded in my phone. Requesting you to kindly solve this immediately on urgent basis to avoid any legal consequences..

Respected Sir, We regret to inform you that my water purifier is not working properly your helpers have been working for 1 month and I am not satisfied with your service. I am purchasing water from outside for last 1 month it is not proper. I have purchased your water purifier highly model then also I can not get proper water from purifier. So I eagerly say to you that please replace me purifier model because I am not satisfied from you service. FROM : TEJAS C. SHINGALA 93 KAILASH KEVALAM OPP. PRADHUMAN GREEN CITY VRINDAVAN 80 FOOT ROAD, KALAWAD ROAD, RAJKOT. MOBILE NO. : [protected] Customer ID : [protected] INVOICE No. : [protected] ORDER NO. :[protected] PURCHASE DATE : 21/08/2013 ITEM CODE : GWPDGENUS00000 ITEM : AQUAGUARD GENEUS WATER PURIFIER [protected]

Hi, I have a complaint against Eureka Forbes. I have purchased a water purifier from Eureka Forbes in month of September 2014. In april 2015 the water purifies stopped working due to some unknown reason. The product is under warranty. I registered a complaint with Eureka Forbes customer care on 15 of apripril 2015. Complaint no. is 81317079. Its been over a month registering my complaint. Event after repeated calls to the customer care, my complaint is not getting addressed. Since April 23, I am calling daily to Eureka Forbes customer care and getting same answer daily that the complaint will be resolved today. But till today it is not resolved. I am very much fed up the service provide by this company. Kindly help in resolving my complaint.

I Sahul Ameed R booked an AQUASURE AMRIT WITH KITANU MAGNET CARTRIDGE (2 QTY) online from your site Eurekaforbes.com on 7th April 2015 but I did not receive the product till now. My customer Id is [protected] and my transaction id is[protected]. Regards, Sahul Ameed R. [protected].

I HAVE PURCHASED AQUAGUARD DEO WATERPURIFIER IN 2012 AND EVERY YEAR I USED TO CHANGE ALL FILTERS, SO THIS YEAR 2 MONTHS AGO I PAID RS 3000 TO CHANGE ALL FILTER WITH TRICHY LOCAL COMPANY SERVICE PEOPLE IN KK NAGAR, THEY SENT THE GUY TO CHANGE, AFTER CHANGING THE ALL FILTERS THE NEXT DAY THE MACHINE WAS NOT WORKING, SO IMMD AFTER MY COMPLAINT, THEY CAME AFTER MANY CALLS/10 DAYS LATER, THEY CAME AND SOLVED, BUT AGAIN THE NEXT DAY, THE MACHINE HAS STOPPED WORKING, AGAIN I VE CALLEDTHE SERVICE GUY IN HIS PLMOBILE, HE IS NOT BOTHERED TO COME, EVEN I HAVE CALLED THE COMPANY TOLL FREE SERVICE NO 39883333 MANY TIMES THEY GAVE ME SWEET TALK/THEY PROMISED THAT THEY WILL SEND, BUT NOBODY BOTHRED TO COME FOR SERVICE.AFTER PAYING HUGE AMOUNT TO PURCHASE AND PAID RS 3000 NOW FOR THE SERVICE, THE MACHINE IS NOT WORTH FOR A SINGLE RUPEE. WE ARE DRINKING NORMAL TAPE WATER.PLS DONT BUY ANY EQUIPMENT IN EUREKA FORBES, THEY ARE CHEATING. RENGASWAMY TRICHY ATTD-RECEIPT

We have raised 3 service requests so far for RO Purifier. Everytime someone visits but the problem doesn't get resolved. Arvind Kumar from Gurgaon has been attending this complaint and says that he will replace the defective machine. Even after several follow-up, the repair work hasn't taken place.

I Gaurav Suri got installed a water purifier ( Aquaguard Geneus RO) from Eureka Forbes authorised dealer: Mark Enterprises ( Near JMD Garden, Sohna Road, Islampur, Gurgaon-122001) Bill No:14423 on 19/04/2015 and it stopped working on 02/05/2015 ( ie within 12 days). No one keen on after sales services and delegating us to others.We registered our complaint on Eureka Forbes Customer Care to customer care executive Asif Ansari under Request No: 81400612 on 03/03/2015.We are really dissatisfied with the services and want the money refunded/ machine replaced.Looking for support.

Hi, I have a complaint against Eureka Forbes. I have purchased a water purifier from Eureka Forbes in month of September 2014. In March 2015 the water purifies stopped working due to some unknown reason. The product is under warranty. I registered a complaint with Eureka Forbes customer care on 30th of March 2015. Complaint no. is 80930647. Its been over a month registering my complaint. Event after repeated calls to the customer care, my complaint is not getting addressed. Since April 23, I am calling daily to Eureka Forbes customer care and getting same answer daily that the complaint will be resolved today. But till today it is not resolved. I am very much fed up the service provide by this company. Kindly help in resolving my complaint ASAP.

Dear Sir, 1. It is submitted for your info that I filed a request for service of my Aquagard compact catridge model with change of candle on 16th Apr 2015.After repeated reminder a rep came from your side and tried to service the equpt.He changed candle but what he did I donot know, unfortunately the equpt stoped working which was working.earlier.On enquiring he said that flow was less which he tried to improve but unable to find the defect. He said that he will come next to take equpt to be repaired at service center and will return in evening. 2. The man didnot turned up so far and initially on contacting on his mob he used to say that he will come tomorrow which tomorrow never came and now he even didnot pick up the phone.I am unable to use my equpt since last more than 15 days now. 3. I am in army and never come across such problem where ever I was posted but sorry to say this episode has ruin my faith in eureka forbes. 4. May I request you to look into the matter and do needful please. warm regards Lt Col S K Singh Mob No [protected]

Hello, I am having problem with my Aqua guard (Green RO model, Eureka Forbes) for around 3 weeks now. I have registered complaints on your customer care number multiple times. One technician came after 10 days of follow up, but could not repair and went back. After that he did not reply or came back. I have called customer care center about this and registered multiple complaints after the visit of technician but of no use. I have to order Bisleri every second day. There is no response from Eureak forbes. This is the worst kind of customer service I have experienced for long.. I think one should switch to Kent RO to avoid such hassles. Pls help me in resolution of issue. I was staying in panchkula (haryana) before. I used to get service from Eureka Forbes technicians in 24 hrs. But here in Manpada, Thane (W), Maharashtra service levels are really pathetic. I would have called atleast 10-15 times in your service center . I always get the standard answer that it will get repaired by today/tommorow. But nothing has happend for last 20 days. Thanks Saurabh Sehgal 91-[protected]

[protected] is the machine number of new aquaguard machine purchased by my parents in jodhpur, Rajasthan. The new piece did not function at first so another piece was changed which initially was non functional but engineer mad it functional .The Machine is off road again since Yesterday . If this is the state of new piece and new models then company needs to seriously check its quality and service it provides.being The important part company claims to provide service 24 Hrs, but today being sunday is not able to do needful action. The bill has also not being given by Vendor.

Hello sir, I Saurabh Choudhary booked a Aquasure Aayush online from your site Eurekaforbes.com on 11th April 2015 at 5 pm but I did not receive the product till now. My customer Id is [protected] and my transaction id is 47729.Everytime I call the customer care, they give us a new date and promise to deliver or refund but no action has been taken from their side. so plz help me in getting my money back. Regards Saurabh Chaudhary [protected]

Aquaguard Geneus WP (NEW) – ITEM CODE – GWPDGENUS 10000, INVOICE NO :[protected] Dated 04.11.2014. Customer ID – [protected]. SALES OFFICE : RAMAPURAM Chennai – 89. After collecting the water after 4 Hrs there is layer of brown sediment at the bottom.This complain has been there from the beginning. After repeated Complaints your Technician has not been able to solve this problem. If the machine is faulty I would like you to replace it. Address: No. 858, Poonamallee High Road, Kilpauk, Ch-600010.

. I am in warranty period. wastage water not come out. but purifier water comes very hot. i complaint madras office more than 15 times but complaint acceptable. no service till date now. iam buying water can daily 2 cans. iam calling service centre daily but service people cut my phone iam thinking daily. today iam stress now. what can i do. tilll date no solution. my investment is18000. iam not a rich man. euraka reps. brain wash to me so i am purchasing this total sensa model. i dont want this eureka forbes products. iwant my money back with double payment from company. this is lesson for all people in world thankyou

sir, I have been harrased by these AQUAGURD service personell. I have logged complain on 24 apr 2015 & 27 apr2015 (doc[protected] that in my model AF the sediments or the iron guard may be change by paying. iam under service contract, but service centre NARENDRAPUR KOL-103, they refuse to send services till date.several times ihave talked to executive of aquaguard. pl look into the matter, these issues have cost us medically &emotionally harassment. moloy pandit mob-[protected] kolkata-103

When I came across a sales agent's phone number on justdial.com, I gave a call right away and the sales person asked me to order it online through www.eurekaforbes.com and mention the employee code number and order number[protected] on the order form, promising me that the product would be delivered and installed on the day of order: Saturday, 25th April, 2015. However, the order was delivered on Monday, 27th April 2015, after calling him atleast 20 times during Saturday, Sunday and Monday. After it is delivered, they forgot about the installation. I made several calls every day to enquire on installation of the product since its delivery (27th April 2015) and I was always told that the product will be installed soon and on the same day. Today is 30th April 2015 and 6th day after I ordered the product, and still it was not installed yet. They kept postponing the installation. . So far, my experience as a customer has been extremely poor due to neglected response of Eureka Forbes on the product delivery and installation. I WILL NOT BUY ANY PRODUCT RELATED TO EUREKA FORBES EVER AGAIN AND WILL ASK THE PEOPLE I KNOW TO DO THE SAME BY SHARING THIS EXPERIENCE.