Eureka Forbes Complaints & Reviews

Dear Sirs, I am an SBI executive I have been using water purifier of Eureka Forbes for more than two decades. My present complaint is about the product model REVIVA {RO} which is now seven years old. During the first four years of renewal of AMC every year, candles were being replaced and the old candles returned to me, But for the last three years, the service provider took away the old candles while new ones were replaced. They said that that the rules have changed and the old candles are returned to Eureka Forbes. Recently, on 27.05.2015, I renewed my AMC for two years, i, e, up-to 26.05.2017 and as usual, the service-provider took away my old candles stating that those were o be returned to you instantly. I do not understand the reason as to why our properties will be taken away by you when we make big payments for those. This arouses suspicion in my mind that the candles were reused as even the labels were never removed during installation or extraction. I have paid Rs 8270/- on 27.05.2015 for a two-year AMC, Only three candles were fitted into the system as against four on the material day and the fourth one they said was in short supply and the Post Carbon Candle will be fitted as and when supplied by you. It is the old one that is functioning now. The service provider is: "SWASTIKA SERVICES, GURU VIHAR, P.O. & DIST- PURI, ODISHA STATE, PIN- 752001". Its contact # is [protected]. I the problem will be solved soon by you as you did last time. My details are: MADHAB MEKAP AT- SALABEGA LANE HOSPITAL SQUARE BACK-SIDE OF HOTEL SRI RAMA P.O. & DIST- PURI ODISHA STATE PIN- 752001 EMAIL- [protected]@gmail.com Mobile No. [protected] Please take immediate steps to return my old candles illegally taken by the service provider and install the canle due to me without further loss of time and advise the concerned to pay heed to my needs whenever required to maintain the continuity of our relationship, With Regards, Madhab Mekap 01.06.2015

My name is Smit Vasudev and I had ordered a vaccum cleaner from Euerka forbes website on 05/04/2015 and till date I have not received the product. I called Eureka Forbes customer care number many times a all I could get is "We"have forwarded your request to concerned department and it will be resolved within 24 hrs". Eventually I got call from courier service and they said we have your product and invoice says Cash on delivery when I had already paid for the product online. I have called Eureka Forbes customer care many time to send a mail or contact the courier service ant rectify the mistake but still no response has been received. Customer id [protected] and contact detail is [protected].

Hi, I have purchased Aquasure Shakti on march 9th but now after 2 months its water filter was not working . On 24th may i logged a complaint and after waiting for 6 days Even after being told by everyone that your servicing is worst and no one responds properly i made a request. I was told that within 1 day our Aquasure technician will contact me. but no technician contacted me.. Seriously guyz, the interest & importance which u give to your customers while SELLING is no where seen in your after-sales services. SERIOUSLY FED UP OF YOUR IN-RESPONSIVE. is this how u take care of your valuable customers? I m never gonna buy another AQUASURE in my entire life & will advise each & everyone all through my life not to buy from you. . If i do not get a response in a day. IM GOING TO FILE A CASE in CONSUMER COURT against you. How can you take us for granted ?

Hi, i am logesh, bought Magna HD RO + UV Aquaguard through online, it has been installed on 11th May, after that we checked the TDS level its more than the Machine level and so that the water taste is also very bad not only that service engineering is saying that can consume the water, regarding this complaint raised on 22nd May and followed by many phone calls, till now no response from Eureka Forbes side, please do the needful ASAP. Pathetic service starting from Sales team to Service team in Eureka Forbes Customer ID: [protected] Complaint ID : 91936361

Hi, Today morning i booked a service request and after waiting for 5 minutes on the line on ur 39883333 number finally some one picked. Even after being told by everyone that your servicing is worst and no one responds properly i made a request as a final call. I was told that within half an hour ill be receving an sms and Aquaguard technician will contact me. but no sms received till now & no one contacted me from Aquaguard. Seriously guyz, the interest & importance which u give to your customers while SELLING is no where seen in your after-sales services. SERIOUSLY FED UP OF YOUR IN-RESPONSIVE. is this how u take care of your valuable customers? Im never gonna buy another AQUAGUARD in my entire life & will advise each & everyone all through my life not to buy from you. and NOW AGAIN im trying to your number[protected] NO ONE IS RESPONDING. If i dont get a response in a day. IM GOING TO FILE A CASE in CONSUMER COURT against you. How can you take us for granted ?? WORST OF THE WORST!! you people are!! I also tried for AQUAGUARD DEMO - number - i GOT A VERY QUICK RESPONSE. wow. the same is not seen for booking a service request.

I bought the Aquaguard through online website on May28 : DR. AQUAGUARD AQUAGUARD REVIVA RO+UV. Till I bought the Aquaguard, there were numerous calls from their team. But after I made the online payment, there is no response from them. I am not sure if I had made wrong payment. Is the website or these people cheats? I want to know what happens now, will I ever get my aquaguard? The details are : Billing Address Shipping Address First Name Deblina First Name Deblina Last Name Biswas Last Name Biswas Address1 C1004 Brigade Metropolis Mahadevapura Whitefield Road Address1 C 1004 Brigade Metropolis Mahadevapura Address2 NA Address2 Whitefield Road Landmark Area Landmark Near Phoenix Mall State Name KARNATAKA State Name KARNATAKA City Bangalore City Bangalore Pincode 560048 Pincode 560048 Mobile [protected] Mobile [protected] Email soumajit.[protected]@gmail.com Email soumajit.[protected]@gmail.com Employee ID [protected] Product Name DR. AQUAGUARD AQUAGUARD REVIVA RO+UV Quantity 1 Amount(in Rs.) 14990.00 Total Amount (inclusive all) 14990.00 Transaction Date 28 May 2015 18:43:53:923 Please note that should you choose to pay offline and ask for a refund on this transaction applicabl e bank charges of 2.5%, Service Tax 10% on the bank charges and ECESS of 0.3% on service tax would be deducted. Warm regards & sincere thanks The Eureka Forbes Team

निवेदन है क़ि प्रार्थी ने दि. 13.05.2015 Aquaguard enhance R O को ऑनलाइन खरीदा था जो की मेरे पास दि. 24.05.2015 को डिलीवर हुआ। जिसकी Customer ID [protected] व transaction ID 62469 है। डिलिवरी के बाद Aquaguard team उसका installation free करवाता है और समय पर करवाता है इसके installation के लिए मुझे मोबाइल नंबर दिया गया जो कि [protected] शिव कुमार Aquaguard head incharge का है। ये मुझे पिछले 24 तारिख के बाद दे ये कहकर परेशां कर रहे है की मै आज install करवा दूंगा और आज 30 मई हो चुकी है इनकी टीम के पास केवल 1 व्यक्ति installation करने वाला है जो कि रवि है जिसका मोबाइल नंबर [protected] है जो की instaal करने के पैसे की मांग कर रहा है और रोज रोज टालता रहता है। मुझे इस समय RO के पानी की बहुतावश्यक्ता है। Aquaguard की सर्विस बहुत ख़राब है जो कि समय पर कार्य न करवाके अलग से पैसो की मांग करते है मुझे इन सब से बेहद मानसिक पीड़ा हुई है कृपया इस R O को वापस कर मुझे पूरा पैसा दिलवाने की कृपा करे और उचित कार्यवाही करे जिससे अन्य ग्राहक को ऐसी दिक्कत न हो। धन्यवाद राहुल राजपूत([protected]) अम्बेडकर स्कूल के बगल में, प्रेमनगर थाना रोड. खेरा. नगरा, झाँसी 284003

I mr Sunil R Patel residing at above address have your RO system wich is under AMC with your authorised BNP Services Anand. One person from BNP Services, Mr. Rajesh, visited my house on March 23, 2015 and insist me to renew AMC for further two years i.e. from April 17, 2015 to April 16, 2017 at old rate and also shows me letter from your compny stating not to renew any contract on post dated cheque as rates are going to rise.By the way I renew my contract for two years on March23, 2015 with effect from April 17, 2015 and pay a cheque of amount ` 7, 430/-. However, I do not want to make my contract for two years. So on very next day morning at 11.00 am, I contect BNP Services, Anand. One lady from account department inform me that yes, you can change your contrct to one year, after conferming that cheque has not punched. On the same day, in the evening at 4.30 pm, I again contect to know when I replace my cheque. The same person Mr. Rajesh, told me that your cheque has been punched and now it is not possible to change contract.I refused to do so, but they people do not responded my request, hence I wold not like to cover my RO system with AMC. I had alrady complain before two months to BNP Services, Anand and Compny office at Anand, but nobody responded me till todate. I would like to request you to interfere in the matter, to pay back my monry. Thanking you,

My Aquagaurd RO purifier is under breakdown for more than 15 days. The RO system is under AMC till May 2016. No response from service branch and poor service history in current particular Service branch. Unable to get help from nearest branch. So i want to cancel the AMC and get the refund for the useless product and Support. Regards, Venkatesan.N.J Mob:[protected]

i have services contract receipt for providing after sale services from 25/02/2014 to 24/02/2016 and contract number is 22996797. Nobody have come for servicing of Aquasure (aquaguard) . i have tried to contact them for last 3 weeks and nobody is coming. i have contact number of [protected] of mohan naik and [protected] of mr Lal. I have called them every two days in last 3 weeks and they are giving me different reasons for not coming. Initially they were telling me that my contract details was not there in the system and for 4 days they are telling me that they don't have filters of my aquasure . they will get it next month by 5th of June. could you please advice why its taking so much time to providing services. please provide some solution to it asap and if you cant provide service in next two days. please give my money back.

Problem facing since December'14;- Water leakage at Bottom of the unit ( repeated issue) Unit is Totally dead (Water is not getting filtered) We are buying water from outside !!! Killing out time in lodging complaint, following-up & waiting for service person by leaving rest of works Junior service person/ senior service person visited & serviced but, still the Unit is DEAD only. Some of complained number which we have in our records:- Complaint number: [protected] Complaint number: [protected] Complaint number: [protected] More the 8 to 10 times called your service centers from land line of[protected] not received any complaint number) We are sick with the DEFECTIVE UNIT & we strongly appeal for cancel of this sale. Highly appreciated your positive reply. Thank you for your valuable time. Regards, Mrs. Pushpasrinath Contact number;- Mr. Sreenath[protected] Mrs.Pushpasrianth[protected]

My customer Id is : [protected] I recently purchased Dr Aquaguard Magna. I was told that on full epayment i will be entiled for 2 gifts i.e. One Water purifier bottle and one Mocktail recipe. About 20 days elapsed but I have not received my gift items

i have given 5-6 times service request but no one is coming for service. i have a valid amc but still there is none. my family is planning to buy another water purifier. aquaguard only belieaves in sellling not in service. asit kumar banerjee [protected] apcar garden, asansol

I have purchase enhance green r o on dt 18.2.2015. Vide invoice no, [protected] dt 18. O2 2015.my custmer i d [protected] account gangasingh shakyawar md 2 / 71 mig duplex bajrang nagar indore m p .at the timeofpurchase mr ajay khanndelwal told me i will give you full time service . But nobody suggess me to how cleane the machine, and when, secondaly ll t d s has not counted till dt. And, no any services provide by them . So, pl look into the matter, &do the needful Thank's Ganga singh shakyawar [protected]

Hi All, I purchased this product called Aquaguard Magna RO-UV-UF 3 months back in Bangalore. The worst thing has happened is that it is not working as there is no water supplying to the machine. Even worst part is before buying this product the sales guy called me 100 Times to se'll this and now when there is a problem they are least bothered to respond to my calls. I am assuming that they are cheating the public by offering second hand or faulty products to the consumers as it's just been 3 months that I purchased this product. I would request one and all to not to purchase any products of aquaguard. I would the respective officers to take a strict action towards this sales guys who gives false statements to the customers by offering us a product which is not worth it.

Your representative turned up after 5 days from complaint on 22/05/15 and left half done which are clearly shown in the pictures attached My Customer Code-[protected] and under AMC cover validity upto 20/11/2015 Please look into the matter considering gravity of negligiency in such condition of reeling Heat Wave throught out the city and left Water filter without repairing

Eureka Forbes water filter model ‘Eternity’ On March 14th, I had the misfortune of buying a Eureka Forbes water filter model “Eternity” ( Order No.[protected]. Ever since buying the water filter, the machine has been giving us continuous problems and it has not worked properly and even today the problem continues. I was informed that this is a high technology water filter and the company sales person (who incidentally has not shown his face ever since) persuaded me to buy the machine in replacement for my existing Nova water purifier from the same company. I find that the company salespersons are not trained to handle this new machine as many of them have been struggling for hours to rectify the machine whenever there was a problem. The machine has been fully dismantled many times and major parts like the photo resister, UV Lamp and software have been replaced without any result as the machine continues to give problems even today. Incidentally, the company does not have a system of giving any receipt for the jobs done, so one can’t be sure of what all parts they have changed in the machine. The parts mentioned above are what we have seen the technicians change in our presence. Repeated complaints to the company call center has not resulted in any concrete action. I have therefore asked the company to take back the water filter and give me full refund of the money paid. Inspite of repeated follow up, the company is yet to take a decision and in the mean time my problems continue. There has also been no response to the numerous calls I have made to their call centre. I will never recommend anyone to buy this water filter. B.K.Rajkumar Mob. [protected]

I have purchased Aqua guard Genius from Eureka Forbes 2 years ago. Over a period of time (1.5 years approx) the adapter was not working properly. So I have given the service request for the same. Till date they have not turned for services. I have communicated through e-mail also, but did not get any responses. The details of the complaint are furnished below Complaint No : 81639788 Requested On :[protected] I would like to lodge a legal complaint against Eureka Forbes.

Hi, I had made payment for your product via online for Dr Aquaguard Compact on 7th of May 2015. I haven't received the product nor been followed up by any of your officials on the delivery, hence I had raised complaint with your customer care 3+ times and still there was no response, so I cancelled your product and asked for the refund. Customer care told me they have cancelled and will process the refund, I am calling customer care again 3 + times to get my money back. They are simply asking me to call some personals in kerala, and when I contact them they are saying they can do nothing for products purchased online. This is a ridiculous event, where you are making customer to keep calling all over india to check the refund status. Please give back my money. All the details including complaint number are provided below. My customer id - [protected] My complaint number[protected] My cancellation number[protected] Transaction number - 54495 Invoice - 351629 Regards, Rajiv

I have not been provided the service by the said company despite of complaining them 15 times till date (26.05.15) for my R O system which by purchased by me has been a nightmare for me. Complainant name - Satyapal contact no. [protected]