Eureka Forbes Complaints & Reviews

Hi All, I purchased this product called Aquaguard Magna RO-UV-UF 3 months back in Bangalore. The worst thing has happened is that it is not working as there is no water supplying to the machine. Even worst part is before buying this product the sales guy called me 100 Times to se'll this and now when there is a problem they are least bothered to respond to my calls. I am assuming that they are cheating the public by offering second hand or faulty products to the consumers as it's just been 3 months that I purchased this product. I would request one and all to not to purchase any products of aquaguard. I would the respective officers to take a strict action towards this sales guys who gives false statements to the customers by offering us a product which is not worth it.

Your representative turned up after 5 days from complaint on 22/05/15 and left half done which are clearly shown in the pictures attached My Customer Code-[protected] and under AMC cover validity upto 20/11/2015 Please look into the matter considering gravity of negligiency in such condition of reeling Heat Wave throught out the city and left Water filter without repairing

Eureka Forbes water filter model ‘Eternity’ On March 14th, I had the misfortune of buying a Eureka Forbes water filter model “Eternity” ( Order No.[protected]. Ever since buying the water filter, the machine has been giving us continuous problems and it has not worked properly and even today the problem continues. I was informed that this is a high technology water filter and the company sales person (who incidentally has not shown his face ever since) persuaded me to buy the machine in replacement for my existing Nova water purifier from the same company. I find that the company salespersons are not trained to handle this new machine as many of them have been struggling for hours to rectify the machine whenever there was a problem. The machine has been fully dismantled many times and major parts like the photo resister, UV Lamp and software have been replaced without any result as the machine continues to give problems even today. Incidentally, the company does not have a system of giving any receipt for the jobs done, so one can’t be sure of what all parts they have changed in the machine. The parts mentioned above are what we have seen the technicians change in our presence. Repeated complaints to the company call center has not resulted in any concrete action. I have therefore asked the company to take back the water filter and give me full refund of the money paid. Inspite of repeated follow up, the company is yet to take a decision and in the mean time my problems continue. There has also been no response to the numerous calls I have made to their call centre. I will never recommend anyone to buy this water filter. B.K.Rajkumar Mob. [protected]

I have purchased Aqua guard Genius from Eureka Forbes 2 years ago. Over a period of time (1.5 years approx) the adapter was not working properly. So I have given the service request for the same. Till date they have not turned for services. I have communicated through e-mail also, but did not get any responses. The details of the complaint are furnished below Complaint No : 81639788 Requested On :[protected] I would like to lodge a legal complaint against Eureka Forbes.

Hi, I had made payment for your product via online for Dr Aquaguard Compact on 7th of May 2015. I haven't received the product nor been followed up by any of your officials on the delivery, hence I had raised complaint with your customer care 3+ times and still there was no response, so I cancelled your product and asked for the refund. Customer care told me they have cancelled and will process the refund, I am calling customer care again 3 + times to get my money back. They are simply asking me to call some personals in kerala, and when I contact them they are saying they can do nothing for products purchased online. This is a ridiculous event, where you are making customer to keep calling all over india to check the refund status. Please give back my money. All the details including complaint number are provided below. My customer id - [protected] My complaint number[protected] My cancellation number[protected] Transaction number - 54495 Invoice - 351629 Regards, Rajiv

I have not been provided the service by the said company despite of complaining them 15 times till date (26.05.15) for my R O system which by purchased by me has been a nightmare for me. Complainant name - Satyapal contact no. [protected]

I had complained to Eureka forbes service centre on 15.04.2015 for service of my R O system. Since then I have made 15 calls to their Cust. care no. 39883333. But no effort has been made by the above said company to either contact or call me regarding the subject till date (26.05.2015). Finally applicant made the call to private service provider for the service of my RO system and paid Rs. 1500/- despite of my right of 3 free services as said by the company. Its the worst service experiece I have had with a service provider. Contact no. of the Applicant-[protected]

Dear all. i purchased Eureka forbes vacum cleaner. I paid first advance amount 2000. after that i paid full amount through cheque. that sales person still not giving money. that guy name is ramesh still not paid the money to me. But every day he is telling different story.

I have done the AMC 2 months back. Now when my Eureka Forbes water purifier stopped working, I raised a compliant 5 days back. No communication from Eureka Forbes Service Support since then. When I call the Service Support number, they assure me that by 5 PM same day technician will come to my door to fix the issue but no one came or called me. I have contacted 4 times until now, each time I am being told that my complaint has been escalated and soon the issue will be rectified. I am feeling helpless and cheated. Please look into this matter, I have proof of every thing that I stated on this Customer Forum.

i have a service contract with eureka forbes for 1yr validatity . The contaract begins on 29 july 2014. I am facing some problem with the aquaguard so filed a complain with the company . complain number 81571099. it was filed on 11 may 2015 .As per the rule the complain will be address within 48hrs . I have called the helpline 3 times to resolve the issue and wrote to them as well but the issue is not solved . I feel cheated .Water is the basic need and after paying for the product and the service contract the problem is not resolved . Please help me

Dear Sir, I think i did blunder while ordering through u people. First of all i got product in 01 month instead of 07 days that to without any free gift. Now i am struggling for installation of same.I have incurred more than RS 200 and a lot significant time while taking to ur no [protected], every time they will ask many details and finally say that i will forward ur request and u will receive a call. But when i will get that call that day is yet to come. You people are totally lier and i think now i will start advertise your poor customer care policy in public. Adesh Kumar Jain [protected]

On Monday may 25th 2015 I purchased a refill cartridge of Aquasure Amrit online through the eureka forbes site. Shockingly the transaction was not completed, but the money Rs.449/- was debited from my account. The transaction ID on my bank statement is[protected] I tried calling the main eureka forbes number, who refused to register my complaint and instead gave me #[protected] which no one picks up (tried 7 times). I want this money reversed back into my account by Eureka Forbes, else I won't hesitate approaching the consumer court even if it is for 449/- JEEVPRAKASH S. Mobile: [protected] Landline: 25971920

I had lodged a service request with Eureka Forbes on Wednesday, May 20, 2015 for getting my aquaguard (Aquaguard Enhance model) serviced. I was told that I would get a service within 48 hours of lodging the service request. The service request number is [protected]. However no one has turned up for doing the job. I have called up 3 times at the customer care for sending someone to service my aquaguard, but it is of no use. It is getting frustrating for me. I am supposed to get 2 free services within one year of purchasing the product, and Eureka Forbes is least bothered about providing me the service. Please help.

I have entered into an annual maintenance contract for the water purifier model classic at my house located at flat No.B/403, Sita Kutir, Veena Nagar Phase II, Off L.B.S. Marg, Mulund West, Mumbai 400080, Maharashtra, under contract receipt No.[protected], which is valid till 7/12/2015. Despite repeated complaints no technician is being deputed to service the machine and replace the used carbon granules. My complaint No. is [protected] original which has been subsequently updated thrice with difference numbers. This matter is very serious and unless action is taken by the department responsible, I will be forced to take up the matter with Consumer Guidance Society. Regards/C S Ramanathan Customer ID [protected]

I bought a water purifier from Eureka Forbes during March 2015 [just 2 months back]. Though I was warned by so many well-wishers that Eureka Forbes is one of the worst customer service company, I still bought it thinking that atleast inside Chennai their service would be better. But it turned out to be true that it is pathetic in terms of customer service. For over 1 month the instrument was working fine, but in the beginning of May 2015 it started giving problem. The instrument started making lots of noise and vibrating a lot. Thinking that its better to fix an issue at the starting stage itself, I called the customer care number and registered a service request[protected] on May 11 2015. The person promised that it will be attended on the same day. But nothing happened for two days and so I called again on May 13. I stated the service request no, the person apologized for delay and again promised that it will be attended the same day. But nothing happened, so I called the next day on May 14. Again they apologized and this time created an escalation request[protected]. This time too the same 'false' promise of same day service was given. I waited for the call from the technician or atleast the customer care person, but nothing happened till May 21. This time I thought of raising a request in their web site, thinking they would respond atleast to that. Infact they took the preferred date [25th May] and time of service [10 AM], in the request - [protected]. But as usual nothing happened. After waiting for few days, I called up today [May 25] and stated the entire history. They bluntly apologized and said the same dialogue that 'service will be done by today evening]. I really got frustrated and asked what kind of service they are rendering. I demanded to talk with the superior but they bluntly told no superior was there. Then I asked what if the service [as promised each time by them] is not done today? Will they take back the instrument and refund the money? For this, she said yes and she just started blabbering that the service will be done by today evening, tomorrow evening and so on. 1. I've spent Rs.20000 for the instrument and now I'm buying water from outside for the past 5 days. 2. I know for sure that if the service person doesn't come today, they won't take back the instrument [as the customer care person promised] and Eureka Forbes will have 1000 reasons for not doing this. 3. Its really pathetic to see such namesake customer care service. They are least bothered about actually serving the customers and only giving fake apologies and fake promises. 4. Is there any government body that is taking these complaints seriously or atleast regulate such pathetic companies? I'm still not positive about getting this instrument repaired and really don't know what to do about it. The only mistake I did was to spend my hard-earned money of Rs.20000 to buy this pathetic product from this pathetic company - Eureka Forbes.

request no. [protected] has been lodged one month ago and as on date it is not resolved and when contacted the hyderabad head Ms. Bina Khan[protected] she is not able to solve the problem and tried to contact her boos Mr. Natraj ([protected]) but I am not able to contact him and always the mobile is switched off and sent many sms regarding the complaint and till not no one is responding.

I have booked service for Aquaguard RO 3 days back. And it is 72 hours no one has attended the machine. I have been assured that some one will come today and attend the machine, but it was a total lie. After first service, one novice engineer came and messed up the machine. Now my RO is just like normal aquaguard. I have verified with local engineer and they examined and told that some machine is not working. I believe that the reason for changing the machine (Cost around 1800 INR) service center is not going to attend the machine until next AMC renewal. It is frustrating.

Since last 7 days back I lodged a compliant low water to tank, and after continuous follow up and complaints to customer by difficulty it was attended last 5 days back and replaced the filter and since that the water not drinkable for good and safer health, in this regard many complaints and mail to eureka, but no action, , still the problem is persists and main important is the product is under AMC ... And customer care not helpful best of my experience in this regard further continue calling me is only wasting of time to wait on queue with out solution After replacement of filter the TDS from filter is 500 ppm, but the incoming water tds un changes since the years And in AMC they never visit as per contract and not completed as per norms and always through customer care by service request only they attending the compliant that after continuous follow up And visitation Technicians not had any experience result the service being rendered is utterly poor and dis appointing and the mangers contact numbers are Non reachable and they not responding even our SMS

I have purchased an aquaguard magna HD ro+ uv on[protected].it does not work till 21 may 2014. I have already complaint 5 times BT no one can response. Technician does not visit at home for checking. We are in very much trouble with out water. My complaint number is 81644132. BT no one can response.they said today come BT no one can I already send my request from SMS BT no..eureka Forbes have such a very bad service.I feel guilty for using product of eureka Forbes aquaguard if we know about your service we don't purchase your product at any cost.

Being an old customer of Eureka Forbes, I had purchased Aquaguard Geneus water purifier on August 2013. I have also enclosed the invoice of my purchase. After only two days, I asked the supplier to change the machine for the reason that it was producing excessive sound. The sales office at Dehradun replaced the machine after examining the problem. Later, after one year, on October 2014 to be precise.. The machine stopped working. Eureka Forbes technician repaired the machine. But since after the first service, the machine is not working properly. It is working intermittently and showing service indicator. After complaining repeatedly, the technicians are not able to fix the issue. Considering this problem, I bought AMC (Contract Enclosed) on December 2014. Despite registering complaint again and again, there were hardly any assistance given by your side. Though, the technicians visited several times..but they are unable to resolve the issue. Last time I registered a complaint on 5th of May 2015, but no action have been taken till now. So i again registered a complaint after 10 days and customer support of Eureka Forbes assured me that they will send senior technician, as no one is able to resolve the problem, despite visiting more than 25 times. Yours being a reputable company doesn’t seem to look after your customer. Customer support is always unwilling to help. Most of the customer support number doesn't work. I am very much frustrated from the issue. It’s been 9 months, I am looking for a solution. I have wasted so much of my time and money on the purifier to get it fixed.