Eureka Forbes Complaints & Reviews

Hi, I have placed an order in eurekaforbes.com for AQUAGUARD ENHANCE RO + UV after paying 17999 using Credit card on 4/30/2015 10:30:14 PM. As they advertised and committed to give the product within 5 days I was convinced and gave the order. But even after 16 days they did not ship the product and it has not yet received in my shipping address. I usually followup on regular basis and created ticket in their helpdesk with 91827654 Complain number. With my strange no one helping me and at last I got a number from them of Mr Vinit ([protected]) who even not picking my phones. So I sent mail and asked them to give back my money as they unable to give the product. But now they neither giving my money back nor the product. Please help me to get rid of this and also help me on the legal action that can be taken against them for giving wrong advertisement (5 days delivery) and take off my money and not giving the product. My Customer id is [protected] and below is full transaction details. Product Code Product Name Quantity Amount(in Rs.) Transaction Date GWPDERUWP00000 AQUAGUARD ENHANCE RO + UV 1 17999 4/30/2015 10:30:14 PM Total Amount (inclusive all) 17999

I have an AMC for Aquaguard for 3 years. I lodged a complaint for water leakage on 26 March- Comp No: 80837001. Thereafter I lodged several reminders and complaints and the numbers are 25 April 81272107 and 81278610 2 My Web complaint 91806945 14 May 81547866 I have called several induviduals and their names are Jeevan, Avinash, Balakrisna of Pooja Ent. I am tod Mr. Satish Iyengar is in charge. He is cacooned in an ivory tower and customers can never reach him as the lower staff block access. If this is the case how will he know the reality with a pack of courtiers feeding him with falsehood. I have no other option but to take my case to the consumer redressal forum. I want to make an example of Eureka Forbes as odrinary people who have paid for an AMC should not be taken foe a ride

Dear Sir, My self Kaushal staying in Bangalore (Karnataka) I am using your company product Euro clean vacuum cleaner from some months recently last month I got a problem with Electric power cable Its automatically getting winded . my complain no is Complain no [protected](registered through mobile) I called customer care 4 to 5 times & 3 weeks they make me fool saying complain is registered & technician will visit shortly after so many efforts at last one of the customer care executive Sandeep connect me to technician with mobile no [protected] & after calling him 2 to 3 times he visited on sat & he told we have to change power cable assembly & he need to check whether it comes under warranty or not I told customer care executive told me to come under warranty then he told he need to check & he will update me next day once office open & that day date was 10-5-15 again Monday I called he said tomorrow & till date that tomorrow not came . I need u ask one question why you people sell your products if you can’t give service properly. we are not asking you anything free & its shame for the company & the senior people if they don’t know what is happening or our customers are happy or not. Why so big company like eureka Forbes does not have some SOPs or system to handle customers request or to know whether complain has been rectified or not. after At last trying everything I am writing you to get some help or support expecting you will take some action to solve my problem. Rgds Kaushal

Dear Team, As I have bought your RO machine from your company office at (New CG Road Chandkheda Ahmedabad-382424) branch I was being told that bill copy will be sent to me by post within a week. But till time I have not received my bill copy. If this nominal thing is not managed well by company then as an customer what service should I expect from company. Its more then three week I have purchased your machine. Is there anybody responsible to dispatch a bill copy. Kindly do needful to resolve my problem.

Sir I have booked Eureka Forbes product aqua guard Magna water purifier in www.eurekaforbes.com through onlinesbi net banking dated on 13/05/2015 at 10:07pm amount deducted from my account Rs.17490 but order not confirmed. So I request to get refund from eureka forbes company. Amount is debited debited from my account and credited toeureka forbes company. My Name: Chandrashekara.N Mobile No.[protected]. Area code:560013

I have brought Aquaguard water purifier ( Enhance RO+UV) around 4 months ago from Priti Aqua Solution, Angul, Odisha ( Authorized dealer). They told me 3 free services in one year warranty period. I have called customer care for servicing after four months. 1st time technician called me but he did not come for service. Customer care complaint reference nos. are 81282995,[protected]dated: 7.5.2015),[protected]dated: 9.5.2015),[protected]dated: 12.5.2015). But, till now I have not got any result. I am facing problem. My Name: Argha Dhara Ph No. [protected]

Purchased said product on 7th May on commitment that the same product will be delivered by 10th May 2015 but as on 14th May, not received my product. After calling on customer care No. and they are telling me to cancel the product and deduction will be made against the payment.

Dear Sir/Madam, I have purchased Aquguard Magna RO on 10th January 2015. Since then I have been gone several issues regarding product which is yet to resolved. I have made several complaints to the sales representative and service advisors. My latest complaint no. 81172676. Below were the issue I had to go through last 15 days: 1. My water purifier stopped working since 18/04/2015, same day i have made a complaint and the customer excecutive promised that my issue will be attended and sort out within 48 hrs. However, till today my waterpurifier is not working and i am not seeing any hope in near future. 2. After several follow-up a techinician visited on 22/04/2015, and he identified the issue as motor pump problem. And he has promoised me he will replace the pump on next day evening. 3. Further, the technician have not visited next day as he promised. After much follow-up again he has visited today with a new pump. He stated reason for his dealy, as euroke forbes has not given them a pump and today only he has received the same. 4. After, replacing the pump also issue is not sorted out. Now he claims that issue could be "PCP" board (if i am correct). How can a new waterpurifier of not even 3 months could have all these issues? I strongly believe that you have delivered me an old piece. Now i am in a dilemma. He has not told by when the issue will be sorted out. I am buying water for last 12 days because issue of aquaguard water purifier. I have chosen Aquaguard over KENT/ZEROB thinking of better quality product with better customer support. Also after reading good review from some of the websites. However, you have proved me wrong and day by day I regret about my purchase. Please give me any of the following solution for this issue: 1. Request you to please return my money back and take back the water purifier. 2. Request you to replace my exsisting aquaguard manga with a new piece. I am strongly believe that you have cheated me by delivering an old piece. Hope you will take my concerns in right spirit and thank you for the same.

Susant Sahani E1-802 Ganga Constella, Near EON IT park Kharadi Pune Model : Green RO Receipt number: 24065586 Product is not working. After making calls and complains No action is being taken. Complaint number: [protected] [protected]

On 2nd of may i had purchased a product online (enhance green ro). They have promised that the product will be delivered within a week but till date I havn't received the product and when i call to customer care executive they are not responding me in a good way.

To whom so ever concern, This is with respect to the complaint regd no.[protected] logged on 3rd May 2015 Is pending for addressal till date.Have been speaking to multiple and senior people like Mr.Lalchand Yadhav and have also msged complaints to Mr.Manoj, however the same is not been noticed and addressed.Mr.LalChand and Mr.Manoj whom seem to be senior people in the organisation have stopped responding to any calls and messages. A well known and esteemed organisation of yours can provide such a pathetic service and can have such ir-responsible people at the senior level.Sir/Madam may I please request you to personally look into the complaint and provide a resolution at the earliest to avoid the feeling of being cheated.looking for your help and support.Thanking you in anticipation. From, Kamal Vijan A6, 401/402 Sai co-op Hsg society.Kalpak Estate, Antophill. ([protected], [protected])

I bought euroclean wet and try, due to sales executive wrong commitment i raised the cancel (Req#[protected] on 24/04/2015. still i don't get any response from their side. i have called their helpline# more than 10 times. but simply they said like "today we will send the engineer to pickeup the device", but no action taken. Kindly help to cancel the order.

I have a Aqua Guard and I also have an AMC for it. The Aqua Guard is not working since April 2015. The complain numbers are 80965414, 81148164, [protected], [protected] Call centre does not help in any way. My customer no 23590441 so please refund my AMC amount.

Dear Sir, I have purchased a water purifier "enhance UV" model from Prabir traders of west midnapur through an executive Mr.Santanu(cell no-[protected]) in the month of March 2015. Initially I had made a down payment of Rs.4000 and gave 6 cheques for the next 6 months installment of Rs.1775 each . But due to my medical problem the installment for the month of April was not cleared from my side as the cheque was dishonoured . More over I was not able to contact Mr.Santanu for further communication as I lost my cell phone, where his number was saved. Even he was trying to contact me over my phone . Worst part happened yesterday, he came to my home at Bankura and I was out of station for my official work. He shouted rigorously at my mother and threatened her in many ways . In a nutshell he misbehaved with my mother literally for Rs.1775 . Now today in the morning I returned home and came to know all the happenings from my mother . I rang Mr.Santanu asked the reason for his misdeed . He bluntly denied the fact . I requested him to uninstall the machine and take away the thing from my home . And I have made up my mind not to keep the machine and hence I have put a stop paymenzt to all the remaining cheques. Hence request you do the necessary for removing the machine from my home as soon as possible. Regards Amit Mandal [protected]

Sir I buy aquagurd magna HD RO+ UV, in the date of 9th may 2015, in the online and installed on date, my customer id [protected], but your not send invoice bill from my mail Id, plz as early as possibel send to my id Regards Shivakumar.HM [protected] Cu.id [protected] Order no 51525

From the first day machine not working even from the date of installation till today, we have not drink a drop of water from that machine and they have detect the money from account. I never seen a such bad product in my carrier. Customer ID :- [protected]

I purchased Eureka Fobes Magna Water purifier in Dec 2014 and their sales person Mr Vijayakumar informed that if we also purchase Vaccum Cleaner then there is a LIFE TIME FREE SERVICE for BOTH. The person who came for FIRST TIME DEMO of vaccum cleaner demanded and took Rs. 150/-. I kept on calling Vijayakumar to give the written communication of the LIFETIME FREE SERVICE but he started becoming evasive. Right from the starting water purifier was giving problems and everytime someone came and rectified in a very hotch potch manner. Then few days back again it became faulty and again another person came and repaired. When enquired about lifetime warranty all of them CATEGORICALLY DENIED any LIFETIME FREE SERVICE. Today when I caught up with Vijayakumar he said the scheme is over and that I had purchased after the scheme !!! So the person Mr Vijayakumar has clearly CHEATED ME.

I have complained one month back for my Aqua reviva system for leakage. AFter 10 times calling the customer care, the engineer's came and ask for the nature of the complaint. Then they came and told us the pump is not working but they don't have spares, will come back again. Another 2 weeks gone. After calling customer care / shouted / cried / pleaded, they could give me the team leader name and number Mr. Premnath. After 5 times he could attend my call and again asked the same question, and he was complaining that I am not giving the exact nature of the compliant.??? Why I should explain, to him, he is supposed see the last log book of the call visited / or come and inspect the machine. Instead he was Sarcastically satiring me, unless I tell the nature of the complaint, he cannot take action.bring spares, then with my knowledge I was inform the nature, then he said it is a pumb problem, but the sapres is not availble, and informed me by today he will do the needful, But till now he has not visited, neither called me. now it is exactly 1 month, and we are without water, but paid 2 years AMC. Is the company is having any respect to the customer, or not. Please take action or otherwise repay my AMC fully with the one month suffereing loss. V shankar. [protected]. New no 26, SIngari street, Mylapore, chennai 600 004.

Dear Sir, I purchased the product Dr Megna (Aquaguard) water purified month ago. dt march 29th 2015. the product was getting installed on April 20th 2015 only . Still now am not able to use the product . i registed the complaint against the product via customer care many times but no use. and also they representative told so many false promise.I try to conduct the representative they are not response properly still now my problem was not rectify. my complaint nos are 91692930 & 81427034 & 81377139. i need to resolve my issue. its really worst service.

Sales person Murugesan[protected] has sold the Aquaguard Reviva - 50 purifier on 15-Mar-2015. After the payment is completed he is not even responding for any of my query. Process is not explained. I have not received a receipt for my order. Also I checked with other Aquaguard technician & the TDS is very high around 192. So I want to get it rectified & need a warranty card along with receipt. The worst sales person I had seen & never expected this from Eureka Forbes. Please resolve my issue. Since my mobile number is not registered I am not able to file a service request also.