Eureka Forbes Complaints & Reviews

This is S.V.R Reddy belonging to visakhapatnam. I have purchaced a water purifier long back and paid "three years service contract". the valid period of the contract is from[protected] to[protected]. There is no service from u since past 8 months. My coustmor code is [protected] . i request u to please send the person to do service. My contact number is [protected]

1. Complain no 81628020 dated 23 apr 15, given by executive on tele [protected].till 1800 on 27 apr 15.nobody has attended the complain 2. marathahalli area executive ([protected]) has assured to send mechanic on 25 apr 15. 3. i contacted on 27apr15 to [protected] at1000hrs, he told that machanic will come within two hrs, after 1400 hrs phone is engaged. 4. at 1700 hrs i contacted 39883333, she told that within two hrs mechanic will reach .till 1816 nobody has come. 5.amc contract receipts no 23633441 on 30 jun 15. thanks

Aqua guard expert, less than 6 months old. First problem: within 1 month: Leakage of water from the panel: reason for the same: Poor assembly Current problem: LCD chip not working- hence machine not working: Complaint lodged on 15th April. Still not sorted out inspite of repeated calls to Mr Sukumar service engineer (+91 [protected]). No proper update and customer service. Feel stupid to invest so much money and then have to beg you guys for service. It is your duty to render service and dont treat like a headache. If a machine should create problems so frequently- replace the machine and own responsibility. If this is not done on an urgent basis- I'll be forced to sue your company. +91 [protected] Dr Rajasekar.T

Hi, This is to bring in your notice about the several calls I made to your various Sales Specialists on the various dates and I got the NO SHOW from your so- called technicians. I bought a Water Purifier on 11th Apr 2015, but it delivered on my address on 16th Apr 2015, for which I paid 15, 490 INR from the cheque no: 576775, 576776, 576777 respectively . After paying the amount i expected quick service, which never happened. Masroof (dr. aqua guard) his contact no: [protected], visited my home 110/3, Zakir Nagar, Okhla. Delhi and assured me that everything is fine even he checked the water pressure and gave his consent to fix the machine in my kitchen. after few days Bashir- a plumber from aqua guard, visited and denied to fix the machine saying space crunch, on being told that Masroof has already checked the place, Bashir spoke in the most attitudinal voice that you better call masroof . I called Gaurav Kr. Singh- Sr. Sales Representative ( contact : [protected]) and Mr. Shanawaz but in vain. Now i simply request for the refund of my money at the earliest possible, failing to which i am forced to go with the legal proceedings. I am not at all in mood of entertaining your rude plumbers/technician/ dr. aquaguard at any cost. Kindly let them complete all the parameters of customer relationship training. Eureka Forbes has disappointed me so deeply now I will think before recommending it to anyone. Lastly, I would request you to refund my money and train your low-graded plumbers how to communicate with the customers and not to fall into arguments with customers, as one of them has already tried my patience. My Concern: When you don't have to provide services then why make a propaganda of No-Show? It only irks the customer and also make us lose our valuable time. I would no more entertain any illiterate gross speaker from your end. Lastly, Would appreciate if i would get my refund of 15, 490 at the earliest possible. Regards, Aurain Zakir [protected]

I am extremely disappointed with the care taken on a AMC customer. I have raised the complaint on 13th April 2015 for the 2nd term AMC service request. And discussed with the customer care team every other day. For all the conversation, they mentioned that the service will be completed on that day itself. But so for no one attended the service. After struggling a lot, our customer care executive gave the team members contact numbers and instructed me to contact them directly. I have given the contact detail below. But no help from these numbers. They are not responding the calls. I tried to raise the online escalation with the shared ticket in the 'log your service request' portal which is provided in the linkhttp://www.eurekaforbes.com/Product/Log-Your-Service-Request# link but i got the invalid ticket message. For your reference, i have attached the same. I discussed with the next level customer care executive. They do not have a proper answer for my request. They suggested to send a mail to the [protected]@eurekaforbes.com address. I had shared the phone conversation. If required, i shall share the other phone conversations i had with the customer care center executives. Product Detail: Water Purifier, . Model enhance RO+UV. Cost is Rs. 17, 000. My Mobile Number:[protected]. AMC ICR: 23960582 Service ticket shared by the customer care executive: [protected] I had spent nearly RS.3000 for AMC and RS 228 to contact the customer care center to track this request. Even after spending this much amount, i do not know whether my family is drinking the right water due to insufficient service made by your company. This is one of my bitter experience with Eureka Forbes. Kindly help me to resolve the issue asap.

Dear sir, I am sorry to state that after paying the full amount ie15490/-on 6/04/15, the above item has not supplied to me up till. now.People sitting on helpline numbers are making me fool and giving false assurance.Kindly look into and resolve my problem and supply the item at an earliest. Aslam Alvi customer id[protected] invoice no.322539 Complaint registered no. 91717038

I purchased a water filter online for the sum of 2, 499 on the 8th of April 2015. I have not received the product and none of my emails have been answered regarding when it will be delivered. I have written to the company again requesting a refund but have not heard any reply from them. my transaction ID is[protected] Customer ID[protected]

Hi, I Purchased on 8/4/2015 through Online Mode, my customer id [protected], One of Your executive will call me an he suggested wrong Product. The product name is ENHANCE UV, so my water will be very hard and TDS also 800. this product is not suitable For my water. I sent more mails to Ur Customer Care .But No Reply, Please give me the correct person details and contact me Immediately who will Handel those On-line payment issues and all. I don't wont any Sales person and Local Dealers Contacts .All ready i Spoke with them also But they can't solve my Problem. They told me u ask customer Care only. Finally i asked please give the concern person who will Handel the Online payment issues .I am trying to contact Ur customer care service from 13 days, but they are not give proper response also. Note: Please Refund my Amount. I raised many complaints and many times. so that i am suffer with lot .I spoke with Shusma, Devaraj, Shivam, Preethi, Harish, and Vineeth. Still They also not solve my problem.For mobile Bill only Rs.1000 is over from last 12 Days. there are complaint numbers are 91668411, 9166154, 91713316. so i don't want this product. please take it back. And Refund the money Immediately.Even if i hope you will be taking as Serious Action . Thanks&Regards Ravi Kumar [protected]

DT.22.04.2015 SIR, I BOUGHT ACQUAGARD WATER PURIFIER SEVEN YEARS BACK. I HV DONE AMC AFTER WARANTY PERIOD. THIS TIME ALSO I HAVE DONE AMC UP TO 2016. IT IS MY MISTAKE I HV DONE THIS. EVERY TIME I WANT SERVICE, I HV TO CALL UR PERSON THROUGH CUSTOMER CARE NO. BUT UR PERSON IS TAKING THEIR OWN TIME. SOME TIME THEY WILL COME, SOME TIME THEY WILL NOT COME. I AM GIVING YR SERVICE RATING AS (- MINUS 100%). PL NOTE THAT I HV CALLED THIS TIME SERVICE FROM MONDAY ONWARDS. TILL DT. NO BODY ATTENDED MY CALL. TODAY I HV CALLED CUSTOMER CARE. THEY HV GIVEN ONE PERSON NAMELY MR. PREMNATH. I HV CALLED HIM HE SAID I WILL NOT COME I WL GIVE BASKAR NAME. I TRIED MR. BASKAR, HE SAID I WILL NOT COME. PL RESPOND IMMEDIATELY OTHERWISE I WL GO TO CONSUMER COURT R.S. NATARAJAN [protected]

Hi Sir/Madam, I Purchased 8/4/2015 my customer id [protected], i buy enhance UV, so my water will be very hard. this product is not suitable. i am trying to contact to customer care service from ten days, but they are not give proper response.I raised many complaints and many times. so that i am suffer with SHusma, Devaraj, Shivam, Preethi, Harish, and there are complaint numbers are 91668411, 9166154, 91713316. so i don't want product. please take it back.Even if i hope you will be taking a ction.Thanks&Regards

Hi I am Hanuamntagouda Patil Customer id : [protected]. Mobile no [protected] We purchased AQUAGUARD GENEUS on 12th April 2015, but still the product is not delivered at my home. Sales person was told me that product will be delivered within 7 days but still it is not delivered. I called customer care number provided in the company website many times but there was no proper response. I wrote mails to [protected]@eurekaforbes.com what was the problem. Eureka forbes company services so poor.dont purchase them my friend.

The service technician (Kalpesh Sodye, Id no. 54036) from Sai Siddhi Services was very rude. After replacing the filter he asked for payment, but refused to give a receipt saying they never give a receipt. I refused to pay without receipt so he removed the filter and took it back. I have forwarded the complaint to area manager Lalchand Yadav. EUREKA FORBES SERVICE IS CONSISTENTLY THE WORST.

Dear sir I had purchased a aquaguard total enhance ro on dated 24-09-13 having customer id-[protected] and invoice no-[protected]. Three days back i found its water storage tank bottom got cracked and it started leaking, while no external harm done to it.so i lodge a service request no-[protected] on 18-04-15 and today i got call from your service centre and they are asking total amount 0f 1200 rupees for replacement. But i suggest it is a manufacturing defect which leads to cracking of water tank .technically it was just passed your warranty period but having such problem so early is a rare case so it should be replaced free of cost. Rahul Gupta [protected]

SIR, I BOUGHT A WATER FILTER ON 29/9/14 AND AS PER THE TERM THE MACHINE NEEDS A GENERAL SERVICE. I WAS AKSED TO CALL AT YOUR CUSTOMER CARE BUT FOR 10 DAYS THEY DIDNT ENTERTAIN MY CALL AND LATER THEY ASKED THAT THE MACHINE HAS NOT BEEN REGISTERED YET. I ASKED THEM WHAT IS THE SOLUTION BUT THEY DIDNT HELP ME. I M HAVING THE ORIGINAL BILL WITH ME YET HOW COME THE MACHINE HAS NOT BEEN REGISTERED. THIS KIND OF SERVICE WAS NEVER EXPECTED FROM EUREKA FORBES MY FAMILY HAS BEEN A PART OF YOUR CONCERN FROM PAST 5 YEARS.. THIS IS THE FIRST TIME I M GOING THROUGH SUCH PROBLEMS AND YOUR STAFF MEMBERS ARE NOT HELPING.. I HOPE YOU WILL LOOK AFTER IT. THANKING YOU SULTAN SINGH CHAUHAN

I had purchased Eureka forbes Expert water purifier -RO eight months back and within guarantee period. Now its not working and LCD screen shows blank. Still water is filled in the tank. I have tried to call on the call centre, nobody is picking up the phone and subsequently i called Mumbai number and still no response. I have paid Rs.21000.00 to the water purifier. Worst customer service i have ever seen. Hence take action against such company simply grabing money from the customers.

I was given wrong commitment and after payment Eureka Forbes has not delivered the product yet!!! Here is the mail thread. Pl do the needful to solve the issue. [protected] Forwarded message[protected] From: Bharath Kumar S T <[protected]@gmail.com> Date: 17 April 2015 at 16:26 Subject: Fwd: Eureka Forbes - PAYMENT CAPTURED - Customer ID: [protected] PUNE, MAHARASTRA To: [protected]@eurekaforbes.co.in Cc: [protected]@eurekaforbes.com, [protected]@eurekaforbes.com Dear Ms.Anu Kotian, Greetings! With difficulty I finally succeeded in finding your email address to bring this issue to your notice. I am your customer who is yet to receive the product inspite of doing the payment! Pl find the details of my order: Customer ID: [protected] Transaction Date: 09 Apr 2015 Amount Paid: 17, 940 INR Product: Aquaguard AG - MAGNA RO+UV Issue: I am yet to receive the product and yet to receive any response from your company Payment link was sent by your Sales Manager Mr.Ajay. On 13-Apr-2015, I received a call from Mr.Yogesh from your Confirmation Dept[protected] to tactically inform me that the delivery will be further delayed by 10 days, because of no stock! I wrote to Mr.Ajay to respond and escalate. I got no response. On 14-Apr-2015 I got a call again from Ms.Amruta from your Confirmation Dept[protected] saying that the delivery will be further delayed 10days because of out of stock! I wrote to Mr.Ajay to respond and escalate. I got no response. On 15-Apr-2015, I got a call again from Ms.Poonam from your Confirmation Dept[protected], I was told that there is some stock and hence it will be shortly delivered. I wrote to Mr.Ajay to respond with the delivery date or escalate. I got no response. PFA mail thread to [protected]@EurekaForbes.com for your reference. I have written to your twitter account believing that someone from ur head office note this and take action on these delays. I have also given the contact details but no one is yet to contact me from your company on this regard. Nowadays I am not getting any calls. Not even a single response from your sales department. I am fedup and already lost patience...! And because of some technical issue at your side, why should the customer wait and suffer? What is the compensation for the delay caused? I hope you will understand the issues being on the shoes of the customer. I need the product to be delivered immediately and I need the compensation for every delayed day. Pl do the needful and take necessary action IMMEDIATELY. Thanks & Regards, Bharath Kumar S T [protected] [protected] Forwarded message[protected] From: Bharath Kumar S T <[protected]@gmail.com> Date: 17 April 2015 at 15:49 Subject: Re: Eureka Forbes - PAYMENT CAPTURED - Customer ID: [protected] PUNE, MAHARASTRA To: Eurekaforbes <[protected]@eurekaforbes.com> Dear Sales, Pl respond!!! Regards, Bharath Kumar S T [protected] On 16 April 2015 at 17:17, Bharath Kumar S T <[protected]@gmail.com> wrote: Kind Attn: Mr.Ajay, Sales Supervisor, Eurekaforbes, Mobile: [protected] Dear Mr.Ajay, I am awaiting your response for the below mail. And today was the last date of 1 week post payment, and the product is still not delivered. Meanwhile, yesterday I got a call again from Ms.Poonam from your Confirmation Dept[protected], I was told that there is some stock and hence it will be shortly delivered. But I do not know the actual situation when will it be delivered. Today I was expecting some call from your delivery dept. But no calls. When is the delivery? What is happening at Eureka? Pl respond, I already lost patience...! It is really pathetic. Regards, Bharath Kumar S T [protected] On 14 April 2015 at 13:59, Bharath Kumar S T <[protected]@gmail.com> wrote: Kind Attn: Mr.Ajay, Sales Supervisor, Eurekaforbes, Mobile: [protected] Dear Mr.Ajay, I am awaiting your response for the below mail. Meanwhile, today I got a call again from Ms.Amruta from your Confirmation Dept[protected] saying that the delivery will be further delayed 10days because of out of stock! Day by day you are calling me and saying that delivery will be delayed by 10 days. Having already paid, now I do not know when are you going to deliver me the product! Won't you check that the item is out of stock before seeking for the payment from the customer? Your business is simply unethical. I lost hope on EurekaForbes! I need compensation for all these delays caused by EurekaForbes. Pl treat this issue under high priority and forward it to the concerned department or escalate, so that I get both the delivery and installation of this product and the compensation for this delay. Else I will have no other option but to escalate this issue in social networking sites and media. Requesting your prompt response in writing by today. Thanks & Regards, Bharath Kumar S T [protected] On 13 April 2015 at 17:51, Bharath Kumar S T <[protected]@gmail.com> wrote: Kind Attn: Mr.Ajay, Sales Supervisor, Eurekaforbes, Mobile: [protected] Dear Mr.Ajay, Just now I received a call from Mr.Yogesh from your Confirmation Dept[protected] to tactically inform me that the delivery will be further delayed by 10 days, because of no stock! And when I asked him why it was not known earlier he said that it is because of some technical issue at your end. When there was no stock, pl let me know before i made the payment why it was committed by you that you will make sure that you will deliver by today? Was it just to close my order? I never expected this from EurekaForbes! And because of the technical issue at your side, why should the customer wait and suffer? What is the compensation for the delay caused? Requesting proper justification and compensation for this delay from your end positively. DO respond. Regards, Bharath Kumar S T [protected] On 13 April 2015 at 16:54, Bharath Kumar S T <[protected]@gmail.com> wrote: Kind Attn: Mr.Ajay, Sales Supervisor, Eurekaforbes, Mobile: [protected] Dear Mr.Ajay, I am yet to get any call for installation. And I tried to reach you through the above no and pressing 1, but no one picks my call, and finally when someone picked, she asked me all the details and slapped the call neither providing any info nor connecting to you. Pl call back to my no by TODAY. Thanks & Regards, Bharath Kumar S T [protected] On 13 April 2015 at 13:20, Bharath Kumar S T <[protected]@gmail.com> wrote: Dear Ajay, Greetings! I am yet to get any call from your installation and delivery team. Pl do the needful to expedite the installation and delivery as discussed. Regards, Bharath Kumar S T On 9 April 2015 at 14:45, Eurekaforbes <[protected]@eurekaforbes.com> wrote: Dear Sir, Be rest assured you will get all the free gifts and delivery as promised by me. Regards, Ajay S Team Eureka Forbes From: Bharath Kumar S T [mailto:[protected]@gmail.com] Sent: Thursday, April 09, 2015 1:34 PM To: [protected]@eurekaforbes.com Subject: Re: Eureka Forbes - PAYMENT CAPTURED - Customer ID: [protected] PUNE, MAHARASTRA Kind Attn: Mr.Ajay, Sales Supervisor, Eurekaforbes, Mobile: [protected] Dear Mr.Ajay, Thanks for acknowledging the payment. As discussed over phone, pl provide me the following: 1. Invoice in PDF and Hardcopy Invoice 2. Confirmation on Free aquagaurd water bottle Also as committed by you, pl arrange and ensure that the delivery & installation is completed by Monday 13-Apr-2015. Awaiting for your kind response, Regards, Bharath Kumar S T On 9 April 2015 at 13:30, Bharath Kumar S T <[protected]@gmail.com> wrote: Kind Attn: Mr.Ajay, Sales Supervisor, Eurekaforbes, Mobile:[protected] Dear Mr.Ajay, Thanks for acknowledging the payment. As discussed over phone, pl provide me the following: 1. Invoice in PDF and Hardcopy Invoice 2. Confirmation on Free aquagaurd water bottle Awaiting for your kind response, Regards, Bharath Kumar S T On 9 April 2015 at 12:55, <[protected]@eurekaforbes.com> wrote: Payment Details Dear customer, Thank you for shopping with us. We have received the payment.Your Customer ID is [protected] Your order will be shipped to you shortly..For any further queries you can reach us on [protected] or email us at [protected]@eurekaforbes.com The details of the order you placed are mentioned below: Billing Address Shipping Address First Name BHARATH First Name BHARATH Last Name KUMAR S T Last Name KUMAR S T Address1 B 4 502 WHISTLING PALMS, Address1 B 4 502 WHISTLING PALMS, Address2 WAKAD-AUNDH ROAD, MANKAR CHOWK, WAKAD Address2 WAKAD-AUNDH ROAD, MANKAR CHOWK, WAKAD Landmark OPP YASHODA MANGAL KARYALAY Landmark OPP YASHODA MANGAL KARYALAY State Name MAHARASTRA State Name MAHARASTRA City PUNE City PUNE Pincode 411057 Pincode 411057 Mobile [protected] Mobile [protected] Email [protected]@gmail.com Email bharathkumarst.[protected]@gmail.com Employee ID [protected] Product Name Aquaguard AG - MAGNA RO+UV Quantity 1 Amount(in Rs.) 17490.00 Total Amount (inclusive all) 17490.00 Transaction Date 09 Apr 2015 12:54:06:947 Please note that should you choose to pay offline and ask for a refund on this transaction applicable bank charges of 2.5%, Service Tax 10% on the bank charges and ECESS of 0.3% on service tax would be deducted. 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I HAVE GIVEN MY JET CLEAN VACCUM CLEANER FOR SERVICE AT THE CONCERNED SERVICE CENTER ON 10/04/2015. SERVICE PERSONNEL SAID THAT THEY WOULD CALL ME WITHIN TWO DAYS. TILL DATE I HAVE NOT RECEIVED ANY INFORMATION ABOUT THE PRODUCT. I HAVE A COPY OF THE SERVICE REQUEST INVOICE AND NUMBER. WHEN I ENQUIRED, THEY TOLD ME THE SERVICE TECHNICIAN IS ON LEAVE FROM 15/04/2015. THIS IS PURELY CREATING CONFUSION IN MY MIND. IF THIS IS THE CASE, HOW COULD ANYONE TRUST THE BRAND EUREKA FORBES.

Dear Madam/Sir, Aquaguard sells their product door to door trapping the consumers with propaganda of benefits of new machine. This year 2015 in January, Aquaguard sales person appeared at my door and sold me "Aquaguard Magna" describing the health benefits of this new machine.Since the purchase of this one, five times there were snags.Again today i have lodged the complain with the ref-[protected]. Sine it is in warranty period, so they will repair it free of cost.But i am worried, seeing the frequency of snags, when warranty period is over how many times i have to pay for such repair. I had purchased "Aquaguard Reviva" four years back still it is working fine but "Aquaguard Magna", though both are installed adjacent to, has stopped working many times within the span four months only. It is being requested to kindly look into the matter. Regards Kausar Ali [protected]

[protected]@eurekaforbes.com Hi All, I have purchased Aqua guard nector - R.O on 06/06/2014 of 14, 500/ ( Serial no. [protected] / TIN no. [protected] / Receipt no. 820). Since 10/07/2014 i m facing issue with indication of "filter replacement" as well as water is not purifying. We found insect and dirt in the purifier, we have complaint to local service center ( Sahyadri complex, near bhadbada road, Bhopal M.P) - Mrs. Usha Nair and contact number[protected], as per them PVC / Circuit Board is faulty and need to replace but no one have came to replace it under warranty till now they just come clean the purifier with water call it "service done" against my complaint. But after several complaint no one have rectified the issue even no complaint number / reference number against our complaint is provided. Please look into the issue and replace our aqua guard nector R.O. Hope i will hear from your customer care team soon else i will take necessary legal action against the company for this faulty product.

Hi I am avinash kuware Customer id :[protected] Mobile no [protected] We purchasing aquguard green ro on 7 /4/2015 But still the product was not delivered at my home. Sales parson was told me product will deliver within7 days but still it was not deliver. I will call customer care hi will not give proper answers what was the problem. Eureka forbes company services so poor.dont purchase them my friend.