Eureka Forbes Complaints & Reviews

Hello,

I registered a Service Request No. is: [protected] on 14th April 2015, which was answered by your Franchisee Technician Mr. Amit Acharekar of M/s. Vivel Services Employee ID 50969 at 1630 hrs.

The problem was that the filtered was clogged.

I have to complain about his behavior which was extremely rude, because he was speaking on the phone half the time that he was servicing the filter - he broke one of trays while NOT paying any attention to the job.

After some how he finished servicing the filter was still clogged and he was NOT ready to listen to my reasoning that it is still clogged, but when I refused to sign his work order did he reluctantly opened the filter once again with brute force as to try to break it as a retaliation.

When I demanded his ID, he didn't want to give it - but I insisted and he handed it to me - when I took a photo he used abused language.

We have owned Aqua Guard filter for a long time and even signed up an AMC, because the previous technician Mr. Salim always visited our home to servicing and was very cordial and courteous, we never had any problems with him.

But Mr. Amit Acharekar is the worst type of person that could be working for your brand and it's reputation.

I would like to know what action you have taken against him for this misdemeanor.

Sincerely,

D. R. Chopra

PS: I have attached a photo of his id.

I bought a an Aquasure from Aquagaurd UV UF Prime water filter from Adeshwar Vijaynagar on 27th of March. The technician came next day and installed the filter only to find the water filter was faulty and the technician visited 2 or 3 times but the problem was not fixed, After that they told us they would give a replacement, They came to my house and dismantled my purifier and kept it in a box. Now i haven't got my replacement yet they are just delaying. When i called the Manager of Aquasure by the name Prakash with the phone number [protected] he was very rude and told me that " You can do whatever you want, go file a complaint if you want, you have to wait until we give you a replacement" Now i'm just wondering if this is how a customer support manager would talk in such an unprofessional manner. It reflects the whole company. After paying 9000/- rs i don't have a water filter now. Aquagaurd is not helping out they are very rude and immature.

My mom have continued AMC service date (11/01/2014) till (10/1/2015) last service was remaining and when my mom called that guy who regularly use to come Naming Srinivas he said he left job and if he left then organisation must keep track whom they must replace and when my dad asked them to do that person who is local head of Eureka Forbes in Panvel he said guy will b there in coming Monday then number got changed

Existing SR no: 81094971. I live in Dankuni Housing, Hoogly, kolkata, west bengal. I am using aqua guard magna model for 4 months. Last 1 week, i am facing some issues and complaint with local servicing center. After 3 days they have suddenly identified that there is a problem in the sensor, so it is not working. They confirmed that they will resolve the issue. But very next day they have stopped taking call and after several tries when the call has been received by them they are saying company will take care this we have nothing to do. Who is the company, what is role of local service center, this is not expected at all from a company like this. Request logged for 4 days, no phone call, no executive visit to check even where the problem is. I don, t know whether this compliant will go to the company or not. But please do something as in dankuni water problem is severe and that's why we went for aquaguard.

Worst service in eureka forbes...i have been callng many times for service these people not responding also mr .kathir in avadi worst service in avadii ...please dont buy it vry vry poor servicee worst eureka worst please take this people out of your company (kathir) hate it dam bul ...please guy dnt buy thisssss worst many problem acquring plz avoid thesee my kind request

Dear Sir, I have an Integra 7 water filter. Hand the AMC also. 2 year back, your service Engineer replaced the filters and never returned to to the 2 follow up services. Then the AMC expired. Inspite of the follow up they never responded. Last 20 days they are promising to come, but never comes. the service agency and the service engineers stopped taking call. Need your attention! Regards, Lalesa Mulla +91 [protected]

I lodged a complain on 1st April for the broken water tab of my water purifier. Docket no is 81006358. It is said that within 24hours I will get service.Since then till today, I did not get a single communication from their side.Its only me who is contacting them. I have called on 6th, 8th, 11th, 13th(today). Every time they said, we have put it on higher priority /within 24hrs you will get service . But, result is I'm not getting fresh water since last 2 weeks, and nobody bothers. Very bad service of Eureka Forbes. Didn't expect that. I will never buy a product of this company.

I bought ST 2000 in 90s and it is throughout under maintenance contract. My multiple requests for non functioning of booster motor pump have not been attended to properly. The last being REQ [protected]. Before that Motor was replaced but it was not working. There was no response to repeated phone calls. It was found by me that electric connections were not properly joined. It is evide4nt that your service boys are not properly trained. What is the use of having a contract if I had to get it rectified the faults myself by spending further money? Who will pay this cost? My vital particulars like my name, my phone number in your record are all incorrect. My earlier contract was valid till March 2015. It was renewed in Dec. 14 for three years but it does not record correct expiry date. It should be valid till March, 2018. Please correct your record immediately.

I registered a complaint on 06 Apr 15 regarding problem with the RO+UV purifier, the complaint no.being 91625559. I have been calling the Aqua sure helpline number consecutively from the day I lodged the complaint.The response is that they will be sending someone to look into the matter but till date nobody has showed up. Being a defence establishment with rigorous day-to-day jobs, we are facing difficulties due to insufficient supply of drinking water.

The water purifier was bought on17/03/15 receipt no :143 no - 010382, till now it is not installed.As we are working people .When we call them for follow up our calls are diverted for many persons start from manager level, team lead, technician and so on.Even after repeated instruction asking not to report during working hours(8 A.M - 4 P.M), they a make a point to do so just to record customer not available. When we call them to attendend the issue either our phone call is not responded or we are getting reply that the technicians are busy.We are very unhappy about your service.

Hi I am Raghavendra Kumar PGV and booked a Eureka Forbes Aquaguard Magna Order # [protected], through a sales person Mohan Kumar Mobile# [protected] on 4.4.2015. My mobile no [protected] and email id is raghavendra.[protected]@gmail.com. He said that the product will be delivered by Tuesday 7th April 2015 and took an amount of Rs.17990/-, the amount online for the same product is Rs.17490/-. No details of additional Rs. 500/-. I did not get any confirmation from the company side and started to follow up. Then the actual problem started, he told me that it will be delivered by 13th April 2015 as the audit is going on. When I questioned why did you say that it will be delivered by 7th April 2015, no answer for the same. Why did you took the amount when you know the product will be delayed, you could have taken it after the product is received - no answer for the same. The only answer from him is that he will be delivering the product by 13th April 2015. When I asked to canel the order and refund the amount, he gave me a number of person Yogesh with mobile # [protected]. This person tells that you will receive the amount after 20 or 30 days if you cancel it now. Don't know the reason for delay again? I got Mr. Manoj Area manager number from one of the offices with mobile # [protected] and had to wait for almost half an hour to speak with him (mobile busy). Later he says that it will be delivered by Sunday[protected]. I asked him why should I believe in Eureka Forbes after all these mess, answer is you have to believe me and later he preteneded that he is not able to hear me (before my call spoke for half an hour and he could not hear me for 4 mins) and disconnected the call. I had to call almost 5 to 6 times again for this Sir to answer me. I don't know what kind of service you are giving to customers by taking premium amount for products (similar products are cheaper in market). Please let me know how to cancel the product and how to get my money back. Awaiting reply. Thanks, Raghavendra Kumar

I had raised a re-installation request on 28-Mar. SR #91565187. Nobody called or attended after that. Called twice later and complained, but executives only gave false hopes. Raised a complaint in website. SR #[protected]. This also is not attended yet Customer care gave a Branch manager no. Ms.Sudha Raj and the no. is not reachable or no response. This shows their very poor service and no value to customers. My request to any new buyers - PLEASE DON'T BUY

I have never seen such a ridiculos service as of Eureka Forbes. They take the service request and never send anyone. Keep calling the customer center, many a times none pick the call and you get a message all customer service executives are busy. i am due for a filter change more than 4 months but these irresponsible guys do not turn up. Wureka has pathetic service! NEVER BUY IT!

Hi, We had ordered for eureka forbes water purifier, one of your representatives had come home and accepted the complete payment for the product promising delivery of it in 3 business days(order number:[protected].It has been 12 days since and i have not received the product .Each time i call i hear some or the other excuse but have not got the product delivered home. We have registered two complaints with your customer care center and have not got any response for either?(Complaint number:91616119 on 4th april, 91641292 on 9th of april) We really unhappy with the kind of response we have received from the company representatives in spite of calling and follow up.I cant believe that we have to go through this after making the payment upfront.

Hi, I live in Choithram Hospital campus, Manik baug road, Indore. My water filter is Forbes Aquaflo Designa, purchased in Pune in the year 2006/7. Its filter candle was last changed in July'14. It is to be replaced after 6 months. I have been calling Mr. Ram kunwar, local, Eureka Forbes, service in charge. He promised to come many times but never turned up. Some weeks ago, I got a call from the company. I told this matter to them. They gave a local EF care taker's (Mr.Babu) number_[protected]. Today, when I called him he said he would forward this to your Bhopal office (no.[protected]. However, he advised me to ring up to them and tell this problem. When I called them, instead of promising me to send someone to give me a service they kept on asking me my old Pune contact number, which is not in use and I forgot a long time ago. This is strange. Will my filter candle be changed or not? Please note the filter is functioning very well. Only its candle needs to be changed. Please help me. Regards, Mr. Nand Dani

I would like to inform you, you & your team only interested into sale your product instead provide services. after many calls, reminders your executive Ramesh Jaiswar has no time to provide demo for vaccum cleaner yet. he is making excuses only to not to provide services to his customers. he has commited me many times to reach my place for demo service but did not reached yet. I purchased 2 products from him on 12th Dec 2014 without any demo with trust his words to provide demo service when i require. I am chasing him past complete week's of time but he has no time to give service to his customers. he is busy into new product sales. I have called him to purchase more 2-3 products, but definetly yes I will never buy any product with same guy. If you people can provide services to your custome.rs than only sale your product else shut down your shop. your prompt reply would be appreciated. Thnx Meenakkshi kain Mobile- [protected]

I have first complained about not proper functioning of my Purifier ( Enhance RO) on 28.03.2015 through customer care then repeated calls & also Through SMS but till date not attended by any one. Complaint nos. [protected], [protected], [protected], [protected], [protected] Jitendra Kr. Gupta

I bought Aquaguard Compact a year back (technically it was forced on us as their representative begged, cried and did everything to sell that product). As promised there was supposed to be a free servicing and change of filter within a year, which never happened. Now finally when I succeeded to reach out to them they are saying that I will have to pay for it. The best was their technician (Pramod Mandavade - [protected])who very clearly mentioned that do whatever I want to do, nothing gonna happen. Pay and use it further or forget it. Absolutely pretty confident with the fact that there is nobody who can do anything against them...Missing my pureit marvella. Any help?

Sir, I wish to bring to your notice as a last recourse after making frantic efforts in reaching the concerned in the subject regard. It may be observed that the request bearing # [protected] has been made on[protected] and to anyone’s dismay, it has not been resolved till now. The Hyderabad telephone[protected] of Eureka Forbes is continuously out of reach and even the corporate office number of[protected] does not respond to the calls. I was given the telephone numbers of Mr Vikram Reddy – [protected] who installed UV Aqua guard water purifier at our residence at Flat-101, Neeraja Apartments, 1-9-328/1, Vidyanagar, Hyderabad- 500044 (local Tel#[protected] and Mr Praveen [protected] for services and it is disgusting to bring to your notice that both the persons are unreachable till date. The product of water purifier installed at my above address in Hyderabad is not working since morning hours of 03rd April, 2015 and all the persons at Hyderabad are despairingly unresponsive and request you to arrange for immediate attention and rectification. Regards, Ch. Sree Rama Sarma

I have placed many complaints so far through your phone number but I disgusted, disheartened and annoyed with your brand and service. This is not only because there's no response from your service end but also your product needs some check as it faults n number of times. I am very honest your brand has dissatisfied me thoroughly and also your service executive are pathetic. I am very sorry to say if you people want good publicity then please stop playing with your customers patience and empathise with them.