Eureka Forbes Customer Care

CANDLES OF MY RO HAS TO BE CHANGED

I have experienced the same problem with as far as the customer service is concerned. MY brand new machine is not working and no one has turned up to replace it from Eureka forbes. I have fired the hell out of BIG BAZAAR who is selling Eureka forbes products. Draged them in the night to replace mine on the spot. They themselves found it difficult to install a replacement peice.
I bought the machine on 22 OCT today is the 4th Nov 2008. Best way is go to their office either the retailer or Eureka forbes and make sure it is done DONT LEAVE THEM!

Eurekaforbs does't concentrate in After sale service. I purchesed Water purifier (RO) Unit Number 8039233. One Rep (SR's Name Mr M. Kannan, code no[protected] Came to my house last year many times to convince me to purchase the water purifier. On 05/02/08 with advance payment of rs 3000/ RO Water purifier instaled in my house. Total Amount of Rs14500/ Settled in another two instalments. He (Mr M. Kannan) came to collect the instalment payment & Check the water PH Value. In the month of june i tried to contact the rep through phone. He does't attend my call. Now i am trying to go for AMC. The other Dealer (From Vellore, Tamilnadu) needs Rs 3650/ Per annum for AMC. I dont know the amount offerd by the dealer is correct & will do the fruit full service.

Sairam.G

Dear Sir,

I have been notifying the complaint for servicing of the aquaguard filter purchaes from your group at Thane, Mumbai. Everytime I call the cutomer care centre, I am being told that the complaint has been registered and the service engineer shall visit within 24 hours but no body turns.

my complaint no. is 50481740 dtd. 15.01.08

Appreciate a quicj response from your side.

regards
Naveen Virmani
[protected]

I was also looking forward to buy AQUAGUARD TOTAL I-NOVA but on I have to think twice, well no need to worry you can call their superviror or head incharge and tell them that if they will not replace the machine then you can go to the NEWS channel and really if you do soo that they have a very bad advertisment.. which will efect their production. Donot argue with everyone reach the top level person who is educated enough.

any one can call me for aquaguard at [protected]

Forbes Crystal water purification system — Not working

The Managing Director
Eureka Forbes Limited
Your Friend for life
Bhupesh Gupta Bhavan,
85,Sayani Road,
Prabhadevi,
Mumbai 400 025
Tel.2430 1725

Dear Sir,
RE: Purchased two Forbes Crystal Water Purification Systems from A.P.Lotlikar and Sons,in Margao,Goa. On the 18th.Oct.2007,along with lots of other electric household equipments for our new Villa in S.Goa.

• Ten days later water taps for the purification were installed.
• Week later installation completed ,but not working.
• On November 11th. One of your service technician from Eurosmile declared that both the machines are broken and not working.
• Informed Lotlikars, about our frustrations and would like to return the systems, since new and under warranty. Refused when I sent them back thru our driver.
• Hence we write to you for help, angry and frustrated and taken advantage of our situation, since we are new in this country.
• Have learnt that you have better system called Inoah or something like that.
• We would very much like to return our above systems to be replaced with the latest and best water purification systems that you sell ASAP. At no further cost to us.
• We are buying Bisleri bottled water every week, additional expense and more frustrations.
• Trust you will be able to abide with your logo.
• WE GO MILES FOR YOUR SMILES
• YOUR FRIEND FOR LIFE
• Thanking you in anticipation,
• Sincerely,
• Jatindar S. and Karin Mac
• E-mail : [protected]@gmail.com
• Our address in S. Goa
• Villa “SATWANT”
• Sector IV Type
• Villa No.B-01-101,Colonia Jose Menino (C.J.M.)
• Zalor Beach,Fatrade,Varca
• Salcete,
• S.Goa 403-721
• Tel.No.[protected]
• Mob: [protected]

I am also a victim of above said problem - eureka forbes have employed some stupids as service personals they don't even understand the problem. They have actually connected the inlet to backflush in my case. Some bad odour comes every time even after the problem was rectified. Even the tap water is better and odourless.

This is a good co. Given in the hands of fraudsters...
Has requested for candle change and service on 22nd jan 2015.. Since then, i have personally followed the matter more than 15 times til date, but customer care executives are daily making excuses and request for one day to solve my problem. They always say that my problem shall be resolved within a day. . We will arrange a technician. . We are arranging a callback from our senior management. . And blah blah.
CComplaint references are 79965166 on 22.01.2015 and 91240737 on 13.02.2015. Last reference is for the request to reimburse charges made for AMC contract of 3 yrs due to deficiency and negligence of service from eureka forbes.

Rhe service engineers come see open and go away. The machine remains idle for days. Planned to change into other machine this time. Service going bad to worse.

I bought a Eureka Forbes water Purifier 4 days back. They had mentioned at the time of sales that they provide the best service to the customer. In my case nobody came for the installation of the Eureka Forbes water Purifier. I have not been to office for the past 3 days and still waiting for the installation man to arrive who promised will arrive at 11 am in the morning. This is what eureka claims as friends for life.. worst experience. Never trust Eureka again. Will tell my friends as well

I am also suffering form pathetic service of Eureka Forbes, I recommend no one go for it, I purched water purifier and since 12 days I am awaiting for instalation to be done any one can imagine what a worst service provider they are. So if you dont want to make your life meserable DONT BUY EUREKA FORBES PRODUCT

EUREKA FORBES SPRING FRESH — R.O. NOT WORKING IN GURANTEE PERIOD

I PURCHASED EUREUKA FORBES SPRING FRESH R.O. SYSTEM ON 21/05/2007 VIDE BILL NO. 1327 FROM NEW ANUBHUTI ELECTORNICS, NEW DELHI-45. IT GIVES ME A LOT OF TROUBLE WATER IS NOT COMING OUT. SEVERAL TIMES I LODGE A COMPLAINT BUT COMPANY DID NOT SEND ANY MECHANIC. LATES COMPLAINT NO. IS 80141346 DATED 8/1/2008. COMPANY ENGINEER SAYS THAT MEMRANCE AND OTHER CANDLES REQUIRED REPLACED, BUT COMPANY REFUSED TO CHANGE THE MEMRANCE. I HAVE PAID RS.13200.00 FOR THAT.EUREKA FORBES COMPANY IS CHEATING PEOPLE IN THE DAY LIGHT.

EUREKA FORBES SPRING FRESH RO — Poor Service

It is to bring in your notice that I had purchased EURKA FORBES SPRING FRESH RO from DABUR INTERNATIONAL, SADAR MARKET, GURGAON 50 days back.But since then I am facing lot of problem in its operation due to poor service.Within this period 4 times Service Enginner has attended the fault from GURGON EUREKA SERVICE CENTER, NISHA INTERPRISES, SEC7 but due to lack of knowledge of these engineer my product is malfunctioning.Every time whenever service engineer comes he detaches some accessories from this system and says it will work without this.If different accessories like SV/pipes/flashing box is not required for its operation then how it will work.When I have to go for another RO in home town I perefer Kent instead of Eureka because of EUREKA forbes poor service.My RO is still
not working properly and I am afraid that if I will call service engineer again my RO will be of no use.I request you to please arrange to replace my RO as it is in warantee period.The visits has been done in the following steps
1>After purchasing it from the dealer its installtion was delayed by 48 hours and this installation was done on chargable basis.
2>Water taste was very poor, service engineer has installed TDS adjuster and he charged for it.
3>Filtered water was not coming, service engineer detached some Flashing black color box along with some pipes and threw these accessoried and told us that this system will working without these accessories then question is why company equips these accessories.
4>This time SV system gone faulty but service engineer was not having this system with him
5>Again complaint was logged for problem in 10 inch ligamnet fileter and SV but visit is still pending.

Above incident happened within 50 days of purchase.I request to look into my matter and ask the company to replace with new one as this is in warantee period.


Regards
Naveen Jha
[protected]
H.No-1553, SEC-7 EXT.
Gurgaon, India

I had purcahse eureka forbes total RO on 22/05/09. After a week Ro stopped workking .After making sevral calls at last service engineer vist my house. He told that problem is in adaptor of RO. Whem i asked him to replace he was not able to replace as they dont carry any acccesory with them which they can change on the spot.He told me that he will arrange the adaptor But after making many calls to the service department no output come so far. Its really shocking that brand companies are provide such type of product which even cant work for a week regulary. Moreover I get this RO under the scheme life time free maintenance but still i am waiting for that card. I had talked sevral time with Team Leader Furnish jha but always no positive response. So if some responsible person from Eureka forbes who really cares for compny read this comment plz take some action for the image of your compny .

Regards
Arun Chhillar
[protected]