Eureka Forbes Complaints & Reviews

I purchased a water filter online for the sum of 2, 499 on the 8th of April 2015. I have not received the product and none of my emails have been answered regarding when it will be delivered. I have written to the company again requesting a refund but have not heard any reply from them. my transaction ID is[protected] Customer ID[protected]

Hi, I Purchased on 8/4/2015 through Online Mode, my customer id [protected], One of Your executive will call me an he suggested wrong Product. The product name is ENHANCE UV, so my water will be very hard and TDS also 800. this product is not suitable For my water. I sent more mails to Ur Customer Care .But No Reply, Please give me the correct person details and contact me Immediately who will Handel those On-line payment issues and all. I don't wont any Sales person and Local Dealers Contacts .All ready i Spoke with them also But they can't solve my Problem. They told me u ask customer Care only. Finally i asked please give the concern person who will Handel the Online payment issues .I am trying to contact Ur customer care service from 13 days, but they are not give proper response also. Note: Please Refund my Amount. I raised many complaints and many times. so that i am suffer with lot .I spoke with Shusma, Devaraj, Shivam, Preethi, Harish, and Vineeth. Still They also not solve my problem.For mobile Bill only Rs.1000 is over from last 12 Days. there are complaint numbers are 91668411, 9166154, 91713316. so i don't want this product. please take it back. And Refund the money Immediately.Even if i hope you will be taking as Serious Action . Thanks&Regards Ravi Kumar [protected]

DT.22.04.2015 SIR, I BOUGHT ACQUAGARD WATER PURIFIER SEVEN YEARS BACK. I HV DONE AMC AFTER WARANTY PERIOD. THIS TIME ALSO I HAVE DONE AMC UP TO 2016. IT IS MY MISTAKE I HV DONE THIS. EVERY TIME I WANT SERVICE, I HV TO CALL UR PERSON THROUGH CUSTOMER CARE NO. BUT UR PERSON IS TAKING THEIR OWN TIME. SOME TIME THEY WILL COME, SOME TIME THEY WILL NOT COME. I AM GIVING YR SERVICE RATING AS (- MINUS 100%). PL NOTE THAT I HV CALLED THIS TIME SERVICE FROM MONDAY ONWARDS. TILL DT. NO BODY ATTENDED MY CALL. TODAY I HV CALLED CUSTOMER CARE. THEY HV GIVEN ONE PERSON NAMELY MR. PREMNATH. I HV CALLED HIM HE SAID I WILL NOT COME I WL GIVE BASKAR NAME. I TRIED MR. BASKAR, HE SAID I WILL NOT COME. PL RESPOND IMMEDIATELY OTHERWISE I WL GO TO CONSUMER COURT R.S. NATARAJAN [protected]

Hi Sir/Madam, I Purchased 8/4/2015 my customer id [protected], i buy enhance UV, so my water will be very hard. this product is not suitable. i am trying to contact to customer care service from ten days, but they are not give proper response.I raised many complaints and many times. so that i am suffer with SHusma, Devaraj, Shivam, Preethi, Harish, and there are complaint numbers are 91668411, 9166154, 91713316. so i don't want product. please take it back.Even if i hope you will be taking a ction.Thanks&Regards

Hi I am Hanuamntagouda Patil Customer id : [protected]. Mobile no [protected] We purchased AQUAGUARD GENEUS on 12th April 2015, but still the product is not delivered at my home. Sales person was told me that product will be delivered within 7 days but still it is not delivered. I called customer care number provided in the company website many times but there was no proper response. I wrote mails to [protected]@eurekaforbes.com what was the problem. Eureka forbes company services so poor.dont purchase them my friend.

The service technician (Kalpesh Sodye, Id no. 54036) from Sai Siddhi Services was very rude. After replacing the filter he asked for payment, but refused to give a receipt saying they never give a receipt. I refused to pay without receipt so he removed the filter and took it back. I have forwarded the complaint to area manager Lalchand Yadav. EUREKA FORBES SERVICE IS CONSISTENTLY THE WORST.

Dear sir I had purchased a aquaguard total enhance ro on dated 24-09-13 having customer id-[protected] and invoice no-[protected]. Three days back i found its water storage tank bottom got cracked and it started leaking, while no external harm done to it.so i lodge a service request no-[protected] on 18-04-15 and today i got call from your service centre and they are asking total amount 0f 1200 rupees for replacement. But i suggest it is a manufacturing defect which leads to cracking of water tank .technically it was just passed your warranty period but having such problem so early is a rare case so it should be replaced free of cost. Rahul Gupta [protected]

SIR, I BOUGHT A WATER FILTER ON 29/9/14 AND AS PER THE TERM THE MACHINE NEEDS A GENERAL SERVICE. I WAS AKSED TO CALL AT YOUR CUSTOMER CARE BUT FOR 10 DAYS THEY DIDNT ENTERTAIN MY CALL AND LATER THEY ASKED THAT THE MACHINE HAS NOT BEEN REGISTERED YET. I ASKED THEM WHAT IS THE SOLUTION BUT THEY DIDNT HELP ME. I M HAVING THE ORIGINAL BILL WITH ME YET HOW COME THE MACHINE HAS NOT BEEN REGISTERED. THIS KIND OF SERVICE WAS NEVER EXPECTED FROM EUREKA FORBES MY FAMILY HAS BEEN A PART OF YOUR CONCERN FROM PAST 5 YEARS.. THIS IS THE FIRST TIME I M GOING THROUGH SUCH PROBLEMS AND YOUR STAFF MEMBERS ARE NOT HELPING.. I HOPE YOU WILL LOOK AFTER IT. THANKING YOU SULTAN SINGH CHAUHAN

I had purchased Eureka forbes Expert water purifier -RO eight months back and within guarantee period. Now its not working and LCD screen shows blank. Still water is filled in the tank. I have tried to call on the call centre, nobody is picking up the phone and subsequently i called Mumbai number and still no response. I have paid Rs.21000.00 to the water purifier. Worst customer service i have ever seen. Hence take action against such company simply grabing money from the customers.

I was given wrong commitment and after payment Eureka Forbes has not delivered the product yet!!! Here is the mail thread. Pl do the needful to solve the issue. [protected] Forwarded message[protected] From: Bharath Kumar S T <[protected]@gmail.com> Date: 17 April 2015 at 16:26 Subject: Fwd: Eureka Forbes - PAYMENT CAPTURED - Customer ID: [protected] PUNE, MAHARASTRA To: [protected]@eurekaforbes.co.in Cc: [protected]@eurekaforbes.com, [protected]@eurekaforbes.com Dear Ms.Anu Kotian, Greetings! With difficulty I finally succeeded in finding your email address to bring this issue to your notice. I am your customer who is yet to receive the product inspite of doing the payment! Pl find the details of my order: Customer ID: [protected] Transaction Date: 09 Apr 2015 Amount Paid: 17, 940 INR Product: Aquaguard AG - MAGNA RO+UV Issue: I am yet to receive the product and yet to receive any response from your company Payment link was sent by your Sales Manager Mr.Ajay. On 13-Apr-2015, I received a call from Mr.Yogesh from your Confirmation Dept[protected] to tactically inform me that the delivery will be further delayed by 10 days, because of no stock! I wrote to Mr.Ajay to respond and escalate. I got no response. On 14-Apr-2015 I got a call again from Ms.Amruta from your Confirmation Dept[protected] saying that the delivery will be further delayed 10days because of out of stock! I wrote to Mr.Ajay to respond and escalate. I got no response. On 15-Apr-2015, I got a call again from Ms.Poonam from your Confirmation Dept[protected], I was told that there is some stock and hence it will be shortly delivered. I wrote to Mr.Ajay to respond with the delivery date or escalate. I got no response. PFA mail thread to [protected]@EurekaForbes.com for your reference. I have written to your twitter account believing that someone from ur head office note this and take action on these delays. I have also given the contact details but no one is yet to contact me from your company on this regard. Nowadays I am not getting any calls. Not even a single response from your sales department. I am fedup and already lost patience...! And because of some technical issue at your side, why should the customer wait and suffer? What is the compensation for the delay caused? I hope you will understand the issues being on the shoes of the customer. I need the product to be delivered immediately and I need the compensation for every delayed day. Pl do the needful and take necessary action IMMEDIATELY. Thanks & Regards, Bharath Kumar S T [protected] [protected] Forwarded message[protected] From: Bharath Kumar S T <[protected]@gmail.com> Date: 17 April 2015 at 15:49 Subject: Re: Eureka Forbes - PAYMENT CAPTURED - Customer ID: [protected] PUNE, MAHARASTRA To: Eurekaforbes <[protected]@eurekaforbes.com> Dear Sales, Pl respond!!! Regards, Bharath Kumar S T [protected] On 16 April 2015 at 17:17, Bharath Kumar S T <[protected]@gmail.com> wrote: Kind Attn: Mr.Ajay, Sales Supervisor, Eurekaforbes, Mobile: [protected] Dear Mr.Ajay, I am awaiting your response for the below mail. And today was the last date of 1 week post payment, and the product is still not delivered. Meanwhile, yesterday I got a call again from Ms.Poonam from your Confirmation Dept[protected], I was told that there is some stock and hence it will be shortly delivered. But I do not know the actual situation when will it be delivered. Today I was expecting some call from your delivery dept. But no calls. When is the delivery? What is happening at Eureka? Pl respond, I already lost patience...! It is really pathetic. Regards, Bharath Kumar S T [protected] On 14 April 2015 at 13:59, Bharath Kumar S T <[protected]@gmail.com> wrote: Kind Attn: Mr.Ajay, Sales Supervisor, Eurekaforbes, Mobile: [protected] Dear Mr.Ajay, I am awaiting your response for the below mail. Meanwhile, today I got a call again from Ms.Amruta from your Confirmation Dept[protected] saying that the delivery will be further delayed 10days because of out of stock! Day by day you are calling me and saying that delivery will be delayed by 10 days. Having already paid, now I do not know when are you going to deliver me the product! Won't you check that the item is out of stock before seeking for the payment from the customer? Your business is simply unethical. I lost hope on EurekaForbes! I need compensation for all these delays caused by EurekaForbes. Pl treat this issue under high priority and forward it to the concerned department or escalate, so that I get both the delivery and installation of this product and the compensation for this delay. Else I will have no other option but to escalate this issue in social networking sites and media. Requesting your prompt response in writing by today. Thanks & Regards, Bharath Kumar S T [protected] On 13 April 2015 at 17:51, Bharath Kumar S T <[protected]@gmail.com> wrote: Kind Attn: Mr.Ajay, Sales Supervisor, Eurekaforbes, Mobile: [protected] Dear Mr.Ajay, Just now I received a call from Mr.Yogesh from your Confirmation Dept[protected] to tactically inform me that the delivery will be further delayed by 10 days, because of no stock! And when I asked him why it was not known earlier he said that it is because of some technical issue at your end. When there was no stock, pl let me know before i made the payment why it was committed by you that you will make sure that you will deliver by today? Was it just to close my order? I never expected this from EurekaForbes! And because of the technical issue at your side, why should the customer wait and suffer? What is the compensation for the delay caused? Requesting proper justification and compensation for this delay from your end positively. DO respond. Regards, Bharath Kumar S T [protected] On 13 April 2015 at 16:54, Bharath Kumar S T <[protected]@gmail.com> wrote: Kind Attn: Mr.Ajay, Sales Supervisor, Eurekaforbes, Mobile: [protected] Dear Mr.Ajay, I am yet to get any call for installation. And I tried to reach you through the above no and pressing 1, but no one picks my call, and finally when someone picked, she asked me all the details and slapped the call neither providing any info nor connecting to you. Pl call back to my no by TODAY. Thanks & Regards, Bharath Kumar S T [protected] On 13 April 2015 at 13:20, Bharath Kumar S T <[protected]@gmail.com> wrote: Dear Ajay, Greetings! I am yet to get any call from your installation and delivery team. Pl do the needful to expedite the installation and delivery as discussed. Regards, Bharath Kumar S T On 9 April 2015 at 14:45, Eurekaforbes <[protected]@eurekaforbes.com> wrote: Dear Sir, Be rest assured you will get all the free gifts and delivery as promised by me. Regards, Ajay S Team Eureka Forbes From: Bharath Kumar S T [mailto:[protected]@gmail.com] Sent: Thursday, April 09, 2015 1:34 PM To: [protected]@eurekaforbes.com Subject: Re: Eureka Forbes - PAYMENT CAPTURED - Customer ID: [protected] PUNE, MAHARASTRA Kind Attn: Mr.Ajay, Sales Supervisor, Eurekaforbes, Mobile: [protected] Dear Mr.Ajay, Thanks for acknowledging the payment. As discussed over phone, pl provide me the following: 1. Invoice in PDF and Hardcopy Invoice 2. Confirmation on Free aquagaurd water bottle Also as committed by you, pl arrange and ensure that the delivery & installation is completed by Monday 13-Apr-2015. Awaiting for your kind response, Regards, Bharath Kumar S T On 9 April 2015 at 13:30, Bharath Kumar S T <[protected]@gmail.com> wrote: Kind Attn: Mr.Ajay, Sales Supervisor, Eurekaforbes, Mobile:[protected] Dear Mr.Ajay, Thanks for acknowledging the payment. As discussed over phone, pl provide me the following: 1. Invoice in PDF and Hardcopy Invoice 2. Confirmation on Free aquagaurd water bottle Awaiting for your kind response, Regards, Bharath Kumar S T On 9 April 2015 at 12:55, <[protected]@eurekaforbes.com> wrote: Payment Details Dear customer, Thank you for shopping with us. We have received the payment.Your Customer ID is [protected] Your order will be shipped to you shortly..For any further queries you can reach us on [protected] or email us at [protected]@eurekaforbes.com The details of the order you placed are mentioned below: Billing Address Shipping Address First Name BHARATH First Name BHARATH Last Name KUMAR S T Last Name KUMAR S T Address1 B 4 502 WHISTLING PALMS, Address1 B 4 502 WHISTLING PALMS, Address2 WAKAD-AUNDH ROAD, MANKAR CHOWK, WAKAD Address2 WAKAD-AUNDH ROAD, MANKAR CHOWK, WAKAD Landmark OPP YASHODA MANGAL KARYALAY Landmark OPP YASHODA MANGAL KARYALAY State Name MAHARASTRA State Name MAHARASTRA City PUNE City PUNE Pincode 411057 Pincode 411057 Mobile [protected] Mobile [protected] Email [protected]@gmail.com Email bharathkumarst.[protected]@gmail.com Employee ID [protected] Product Name Aquaguard AG - MAGNA RO+UV Quantity 1 Amount(in Rs.) 17490.00 Total Amount (inclusive all) 17490.00 Transaction Date 09 Apr 2015 12:54:06:947 Please note that should you choose to pay offline and ask for a refund on this transaction applicable bank charges of 2.5%, Service Tax 10% on the bank charges and ECESS of 0.3% on service tax would be deducted. 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I HAVE GIVEN MY JET CLEAN VACCUM CLEANER FOR SERVICE AT THE CONCERNED SERVICE CENTER ON 10/04/2015. SERVICE PERSONNEL SAID THAT THEY WOULD CALL ME WITHIN TWO DAYS. TILL DATE I HAVE NOT RECEIVED ANY INFORMATION ABOUT THE PRODUCT. I HAVE A COPY OF THE SERVICE REQUEST INVOICE AND NUMBER. WHEN I ENQUIRED, THEY TOLD ME THE SERVICE TECHNICIAN IS ON LEAVE FROM 15/04/2015. THIS IS PURELY CREATING CONFUSION IN MY MIND. IF THIS IS THE CASE, HOW COULD ANYONE TRUST THE BRAND EUREKA FORBES.

Dear Madam/Sir, Aquaguard sells their product door to door trapping the consumers with propaganda of benefits of new machine. This year 2015 in January, Aquaguard sales person appeared at my door and sold me "Aquaguard Magna" describing the health benefits of this new machine.Since the purchase of this one, five times there were snags.Again today i have lodged the complain with the ref-[protected]. Sine it is in warranty period, so they will repair it free of cost.But i am worried, seeing the frequency of snags, when warranty period is over how many times i have to pay for such repair. I had purchased "Aquaguard Reviva" four years back still it is working fine but "Aquaguard Magna", though both are installed adjacent to, has stopped working many times within the span four months only. It is being requested to kindly look into the matter. Regards Kausar Ali [protected]

[protected]@eurekaforbes.com Hi All, I have purchased Aqua guard nector - R.O on 06/06/2014 of 14, 500/ ( Serial no. [protected] / TIN no. [protected] / Receipt no. 820). Since 10/07/2014 i m facing issue with indication of "filter replacement" as well as water is not purifying. We found insect and dirt in the purifier, we have complaint to local service center ( Sahyadri complex, near bhadbada road, Bhopal M.P) - Mrs. Usha Nair and contact number[protected], as per them PVC / Circuit Board is faulty and need to replace but no one have came to replace it under warranty till now they just come clean the purifier with water call it "service done" against my complaint. But after several complaint no one have rectified the issue even no complaint number / reference number against our complaint is provided. Please look into the issue and replace our aqua guard nector R.O. Hope i will hear from your customer care team soon else i will take necessary legal action against the company for this faulty product.

Hi I am avinash kuware Customer id :[protected] Mobile no [protected] We purchasing aquguard green ro on 7 /4/2015 But still the product was not delivered at my home. Sales parson was told me product will deliver within7 days but still it was not deliver. I will call customer care hi will not give proper answers what was the problem. Eureka forbes company services so poor.dont purchase them my friend.

Hello,

I registered a Service Request No. is: [protected] on 14th April 2015, which was answered by your Franchisee Technician Mr. Amit Acharekar of M/s. Vivel Services Employee ID 50969 at 1630 hrs.

The problem was that the filtered was clogged.

I have to complain about his behavior which was extremely rude, because he was speaking on the phone half the time that he was servicing the filter - he broke one of trays while NOT paying any attention to the job.

After some how he finished servicing the filter was still clogged and he was NOT ready to listen to my reasoning that it is still clogged, but when I refused to sign his work order did he reluctantly opened the filter once again with brute force as to try to break it as a retaliation.

When I demanded his ID, he didn't want to give it - but I insisted and he handed it to me - when I took a photo he used abused language.

We have owned Aqua Guard filter for a long time and even signed up an AMC, because the previous technician Mr. Salim always visited our home to servicing and was very cordial and courteous, we never had any problems with him.

But Mr. Amit Acharekar is the worst type of person that could be working for your brand and it's reputation.

I would like to know what action you have taken against him for this misdemeanor.

Sincerely,

D. R. Chopra

PS: I have attached a photo of his id.

I bought a an Aquasure from Aquagaurd UV UF Prime water filter from Adeshwar Vijaynagar on 27th of March. The technician came next day and installed the filter only to find the water filter was faulty and the technician visited 2 or 3 times but the problem was not fixed, After that they told us they would give a replacement, They came to my house and dismantled my purifier and kept it in a box. Now i haven't got my replacement yet they are just delaying. When i called the Manager of Aquasure by the name Prakash with the phone number [protected] he was very rude and told me that " You can do whatever you want, go file a complaint if you want, you have to wait until we give you a replacement" Now i'm just wondering if this is how a customer support manager would talk in such an unprofessional manner. It reflects the whole company. After paying 9000/- rs i don't have a water filter now. Aquagaurd is not helping out they are very rude and immature.

My mom have continued AMC service date (11/01/2014) till (10/1/2015) last service was remaining and when my mom called that guy who regularly use to come Naming Srinivas he said he left job and if he left then organisation must keep track whom they must replace and when my dad asked them to do that person who is local head of Eureka Forbes in Panvel he said guy will b there in coming Monday then number got changed

Existing SR no: 81094971. I live in Dankuni Housing, Hoogly, kolkata, west bengal. I am using aqua guard magna model for 4 months. Last 1 week, i am facing some issues and complaint with local servicing center. After 3 days they have suddenly identified that there is a problem in the sensor, so it is not working. They confirmed that they will resolve the issue. But very next day they have stopped taking call and after several tries when the call has been received by them they are saying company will take care this we have nothing to do. Who is the company, what is role of local service center, this is not expected at all from a company like this. Request logged for 4 days, no phone call, no executive visit to check even where the problem is. I don, t know whether this compliant will go to the company or not. But please do something as in dankuni water problem is severe and that's why we went for aquaguard.

Worst service in eureka forbes...i have been callng many times for service these people not responding also mr .kathir in avadi worst service in avadii ...please dont buy it vry vry poor servicee worst eureka worst please take this people out of your company (kathir) hate it dam bul ...please guy dnt buy thisssss worst many problem acquring plz avoid thesee my kind request

Dear Sir, I have an Integra 7 water filter. Hand the AMC also. 2 year back, your service Engineer replaced the filters and never returned to to the 2 follow up services. Then the AMC expired. Inspite of the follow up they never responded. Last 20 days they are promising to come, but never comes. the service agency and the service engineers stopped taking call. Need your attention! Regards, Lalesa Mulla +91 [protected]