Eureka Forbes Complaints & Reviews

I have purchased 1 Aquaguard Classic Water Purifier on 18/04/2014. the product was under warranty upto 17/04/2015. The product when purchased was delivered by one of the sales representatives.naed Mr. Prosenjit Bose Lord's Appartment, 21/2, Khetra Mohan Banerjee Lane, Mandirtala, Howrah - 711 102, Mobile No. [protected]. Recently this guy called me and ask me change the filter and the ironguard as it has already been due for a change. I agreed to change the same. Today this guy Mr. Prosenjit Bose came with another guy and replaced the same which was a duplicate product and took Rs 1600/- from me. I came to know about the same, when today evening another official from Aquaguard came and informed me that the products supplied to me are duplicate and not a product of Eureka Forbes. I repeatedly tried to contact them but unable to do so as he is not attending my calls . He has also not supplied any Bills for the replacement done. Hope to get a resolution soon.

Purchased water purifier in 2009 (Model-Crystal), Now in AMC period up to march 2016, Water purifier was partially complaint since November 2014 and informed the franchisee over phone.After the repeated calls, in January 2015 a Technician came at home, checked the purifier and informed that sensor to be replaced, then there was no response from their side, so after the repeated calls another technician came at home with a sensor on 23/03/2015, inspected the purifier and telling that the purifiers board has complaints and it should be replaced, and he is guaranteed that within two days he will come with board and replace it. As there was no response from their side we registered a complaint with company's toll free number on 27/03/2015, surprisingly they also confirmed that "your problem will be solved on Monday(30/03/2015), Nobody came on that day. On Wednesday 01/04/2015 again made a call to the toll free number and got a reply that our problem will be solved today itself. Today is 05/04/2015, not even a call we received from the company or authorised persons.

AG Total Nova Water filter back frame has become brittle and fallen off. The unit was due for service on 26-MAR-2015 under AMC in force. My complaint is registered under No [protected] dated 13-MAR-2015 and inspite of several calls on mobile No: [protected] of Goa area (Mr Mathran) no action is forthcoming. This is second complaint for Most unreliable after sales service/AMC. Pls keep that in mind when you buy any product from Eureka Forbes. While they are very quick to collect Amcs, they are very unresponsive to any complaints. I am suffering from their inaction since 13th March 2015. If not attended, I have decided to put my remarks on all groups in GOA. Sebastian DCruz

I have purchased Eureka Forbes Crystal Water purifier and enrolled for Maintenance contract from Oct 2013 till Oct 2016. In the past 18 months only 1 Service is done and there is no proactive calling for Reminder ( every 6 months) from the Franchise. Please take a note of this and extend my Lapse services by further 6 months. Customer Code: [protected].

I have register my complaint 20 days back with Eureka Forbes since Security System not functioning. The complaint was closed without attending. Once again i registered my complaint on 28/03/2015 vide complaint number 80880855 unfortunately till today nobody attended. I am calling them every day to find out status of the complaint but there is proper response and nobody attending to sort out the same. I invested around 40000/- to get this system in place but unfortunately it's not working and totally my investment is became useless. I humbly requesting through this form please resolve my complaint immediately since security is the one of the key for any resident. Eureka Forbes help line number is [protected]

Hi, This is to inform you that I, R K Gupta (Customer Code: [protected]) had renewed the annual AMC (Platinum) on 25/10/2014 by giving Citibank cheque no 036250 to Prashanth (+91-[protected]) working with JP Services Jayanagar. I was told at the time renewal that every four months service shall be done automatically. I waited till Feb end 2015 (4 months from Oct, 2014) and thought that the service will be done automatically but nobody from Eureka Forbes called me. Then I had raised a complaint on 21st March, 2015 (Complaint Number:[protected] and did not receive a single call from the technician till 28th March, 2015. I again called customer care on 28th March and asked them the reason for not attending my complaint and was told that they are extremely sorry and will be done ASAP. I said it is fine and got a call from Prashanth (+91-[protected]) this week during one weekday and he told that he can come that day. I was at office at that time and told that he can come at 5:30pm same day and I will come early to home that day. He then said that he does not work after 5pm on any week day and will come on Saturday (i.e. 4th April). Then I called Eureka Forbes to find out what are the working hours of technicians from Mon-Sat every week. I was told that the timings are from 9:30-6PM daily. Now I want to know how can a service person refuse to come at 5:30PM on a week day, he is paid for the service and is a employee of Eureka Forbes. This is not at all acceptable. Also I tried to call his Manager from JP Services Jayanagar (Umesh - +91-[protected]), he does not even pick up the call. I had sent him SMS also but there was no response. As a customer first of all we are not getting services on time and on top of that when we try to reach the concerned people there is no response from them also. We are helpless. This is the worst ever service I have seen from Eureka Forbes. I am not at all satisfied with the service. As a customer even after doing AMC we have to call to the customer service to remind them of the due service. Now I am going to Consumer Court and will put forward my case to them. Regards, R K GUpta Mobile: +91-[protected]

I had purchase Enhance machine in October 2014...When the service technician came...the machine was fill with cockroach...we request him to please the change the machine immediately..but he said the seal was not proper and he has adjusted with a sealant...next day my son again spot the cockroaches...after I have being only given false promise ...I am horrified by this act of the company, , , , , I shall sent pictures to all our whats up and...

Dear Sir / Mam, I have got enhanced UV+ installed and got the AMC renewed today from Eureka authorised service centre. However earlier in the machine the "Miracle" metal remover was installed was of big size but newly installed "Miracle" filter size is less than half of what was installed earlier (pics attached). Please confirm for its genuineness and whether it will work on same lines as was installed earlier and I understand now the filteration process will not be as good as was earlier. Further out of 4 filters replaced one of the filter was not duly packed in Eureka's cover but engineer said it comes this way only with which I am not satisfied. Please confirm.o Regards Vineet Rajpal [protected]

I took AMC in Oct 2014 for 2 years and paid ~Rs. 9500/-. That time the technician told there will be 4 yearly services and if there is any complaint, they would attend with in 24 hrs. Once they changed all the filters in Oct/Nov.14. Since then there is leakage of water and I am very much fed up with these bloody people, neither they are calling back nor they are sending anybody to rectify this issue. Now its switch does not come in automode and the tap is totally burst. Nobody is there to hear my concern. I want my money back and I will call some good technician from outside to rectify it. Eureka forbes are cheaters. Don't believe them. I will not suggest anybody to buy their product. Govt should take a stern action against them. Comp No. 80851436 dt.[protected]I reminded them 4 times after that).

We have bought Auqa Sure Nano RO Water Purifier in Online Dated. 20/10/14. But We didnt get the purity of Water till now & Not even used the product. We have complainted through Customer care for several times. A Person from you side came and told problem in membarine and it will be changed under warrenty. But then onwards no response from the Aqua Guard. Finally I have decided to suggest to dont buy these Eureka Forbes any products because of the poor response in resolving as i am facing from last 5 Months.

THIS IS TO BRING TO YOUR KIND NOTICE THAT I, DR GURMEET SINGH CHABBRA, AT PRESENT RESIDENT OF FARIDABAD, HARYANA, HAD BOUGHT AIR PURIFIER AMCOR AIR PROCESSOR 2000, SLNO[protected]B CODE-10151), PRODUCT CODE112, MONTH /YEAR 03/03. WE HAVE BEEN REPEATEDLY COMPLAINING FOR ALL FILTERS AT LOCAL AND HELPLINE NUMBERS BUT NEVER GOT ATTENTION. PLEASE LET US KNOW IF ANY THING CAN BE DONE OR NOT. I EXPECT A POSITIVE ANSWER FROM A WORLD KNOWN COMPANY EUREKA FORBES.

I had purchased Aqua Guard RO+UV on 28 Feb 2015 (customer id: [protected], transaction no. 33953 ). I proceeded for cancellation since they could not deliver on time. After multiple interactions with different customer executives for cancellation both on email and telephone, they have not proceeded on this. Neither they are confirming if they have cancelled the product nor giving a reference no. for this grievance. The cancellation was request was sent on [protected]@eurekaforbes.in and to one of the customer service executive's direct email. the cancellation request was done 2-3 weeks back. I have no acknowledgement or confirmation from their end. All i hear is the complaint has been escalated. On top of it i got a call today asking if the product has been delivered. The entire refund has been stuck due to this ridiculous behaviour on their part. I advise the consumers never to go in for eureka forbes product ever. The complaint process is one of the worst I have seen or action to be taken on the complaints. - Deepak [protected] PS I had posted a complaint for non delivery earlier as well in this forum. A service fellow called me up and asks when should he do installation. These people do not also understand the problem posted as well.

I am calling eureka forbes costomer care since 19th March and registered my complain 5 times with service request no 80738856, 80914301, 71968639 But till date no one turned to me for service, not even a single call i have received regarding my complain. I dont know what to do as the customer service team on phone are mindless and ask again and again the same questions and they are not able to communicate properly. This is the situation of Eureka Forbes. God forgive me for buying their Enhance RO. bad product and worst service or no service at all. Can anyone help me with the service of my product. regards kamlesh kaushik

sir, i have purchased eureka forbes water purifier duing the year 2014 in the month of april but regret to say that nobody has attended for 2 nd serivice however one phone call received you have to change the water filter sir and get it maintenance contract hence you verify we have purchaed on 29 th April 2014 let they finish 2 nd service and then we think what to do or not to do please instruct your people do the necessary thing and my address is M SATYANARAYANA B COM M A JOURNALISM EDITOR AND PRESS REPORTER 42/1 1ST A CROSS A R COMPOUND CHAMARAJ PET BANGALORE 560018 PHONE [protected]

This is to notify that I have purchased an Aquaguard Magna product on 26th of March, 2015. But the product has yet not delivered. Your representative is not picking up the phone and no one is able to give me the exact delivery date. I am fully frustrated with your service. Please do some needful. Otherwise I will complain in consumer forum. Customer ID-[protected] Ph No-[protected]

At the time of purchasing the Aquaguard product their Executive told me that if I purchase the product online I will get Aquaguard On the Go worth Rs. 595/- free. Then I purchased Acquaguard product online on 27th Sept 2014 about 6 months passed and still Aquaguard On the Go bottle not received to me I contacted executive many times but no luck. I wrote 3 mails to [protected]@eurekaforbes.com, esther.[protected]@eurekaforbes.com and rajesh.[protected]@eurekaforbes.com but no reply on my mails. My Cust ID [protected] Order Form No[protected] Transaction Date-27th Sept 2014 Thanks, Amol Sakhalkar

Dear Sir / Madam, I have complained about service AMC of purifier (product Booster) at my home. I have three year contract till 05.10.2016. Have called them on Friday 27.05.2015 for service and got complaint no.80873704 and then after calling every day but getting only assurance no service being done. Have also done complaint online vide complaint no.80873900 but still no response.

i have a water purifier for which the AMC was made for the period b/n dec 2012 to dec 2015.as per the agreement every 6 months filter cleaning to be made and every year carbon and filter will have to be changed.the last change of these filters were made on 18/01/2014, that too after several follow ups.this time again when i contacted your karkala local dealer mr.roshan d'mello ([protected]) he expressed his unwilling ness to do so citing the reasons that last year changed filters were not given to him till date.then i called mr.vijay o[censored]dupi ([protected]).he promised to attend with in 2 days and after that started avoiding the calls.later i contacted mr.bharath shetty([protected]), who promised to attend the problem immediately.4 days over and nothing happened.today when i called him, he said he is out side and call me back with in 30 minutes.i never received his call.in the whole pursuit imust have made 15 calls and 2 visits to the local agent.my simple question to u is how true are you to your customer satisfaction policy mentioned in your customer care page? do the above mentioned persons desreve to be in jobs?even after paying Rs=3350/- i need to under go such a agony and humiliation?do you expect me to buy your product when i have to go for a replacement?-john s.d'cunha karkla [protected]

I have purchased a new Aquaguard reviva 8L from Amazon...before purchasing the product the customer care told me that the installation will be free and you will be charged for stand only. I have than lodged a service request [protected] for installation than the guy told me that the installation will not be free. I have recorded both the calls and would like to know the way I can take this forward. Really dissatisfied with the way these company works. I am thinking of returning the product to amazon and rather purchase Kent.

Had purchased a aqua guard around 4 years back and the last time I got a service contract for 3 years. Now the concerned person has left the company and no one is responding to my calls for the last month. I was in constant contact with the service provider of my area but of no use. My contact no is [protected].