Eureka Forbes Complaints & Reviews

sir, i have AMC contract period from 26/03/2014 to 25/03/2016 but the owner money kalia service centre amritsar punjab has not provided me any service and candle of my water purifier till today. on contact she refuse to provide me the same. which is cheating and fraud with the consumer. please help me. my contract no is[protected]

My Aqua Guard has to be serviced but when we call the Porvorim(Goa) office they dont pick up the phone. If they pick up the phone they will only give some mobile nos. of technicians who don't pick up the phones. After repeated calls they only assure us that they will come in the evening which never happens. This seems to be the speciality of Eureka forbes. In my locality I had recommended at least 5 nos. Aqua Guards because we were assured of good service. These people come complaining to me that the service is very very bad. I had registered a complaint on the 16th of March '15 but till date no one has attended. When I read the complaints I can understand that Eureka Forbes service is bad all over India. My mobile No. is [protected] and my email id is [protected]@rediffmail.com. Please give me the phone no. of your concerned manager in Goa. If this complaint is not attended within 24 hrs, I am taking up this matter with the Consumers Forum in Goa.

▼ Hide quoted text [protected] Forwarded message[protected] From: "abhay kumar" <[protected]@gmail.com> Date: Mar 26, 2015 5:52 PM Subject: Complain To: <[protected]@eurekaforbes.com> Cc: Dear eureka team I have facing problem again and again I have talk with your local team in muzaffarpur Bihar many times but no one give me proper solution before two months your local service provider ishika service no give me proper solution then I have talk with Mr sudhir choudhary four times he is service group leader in muzaffarpur but no one give me solution my contact receipt no is 23920636 my contact no is [protected] so please provide me proper solution thanks. Regards Bablu mishra

Dear Sir, I purchased an aqua guard RO - Reviva for 14, 000/- from you, for my own use at my residence at Flat No.10, Plot No.45, Kailash Appartment, I.P.Extension, New Delhi 110092, by calling at your Bombay office. The payment was collected by Mr. Pandey (Mob. No. [protected]) who called himself that he was Sr. Manager of the company, of this locality. I made the payment through Credit card. During he sale, he delivered the RO, but He has not send me any executive to fit it. Not has he send My Bill/invoices. It is more than 20 days passed. i am still waiting him. he is avoiding my call on one pretext to another. I felt cheated. therefore, it is requested that strict action must be taken. He is tarnishing your reputation and consumer base. Secondly, kindly deliver my invoice at my address. His no. is [protected]. Regards, Ashok K Singh, advocate, [protected]

Hi, I bought a eureka Forbes aqua sure UV Prime filter in October 2014. From the month of November it started giving bad smell in water. I complained many times, they service many times but till date it is not resolved. Due to that my family suffering from gastric problem. On insisting they given a lab test that there filter is ok but still that bad smell is coming. Now when I asked for replacement then the area manger is saying that he can provide only service so I did not understand what is the meaning of service if problem is not getting resolved. They are just passing the time for my warranty period. I need replacement Please help on this. Below is the Item details: Model: AS-Prime UV Sr.No:[protected] Date of Purchase: 10/2014

Earlier i had an issue with product deliverance. Finally I had received the product after one month.. Now after receiving the product the purified water's TDS level is more than 300.. Service person came home & checked the device, this device's maximum capacity seems to be this for my area. But this wasn't told by Mr.Punithan (Emp Code: 9029736).. Also i enquired about the AMC charges for the device. He bluffed saying that it wont cost more than 1500Rs. But i got to know that the AMC for this device is 4000Rs.. Mr.Punithan also told that the UV lamp wattage is 45 Watts.. (45 watts can actually burn the device) He didnt have any idea about the product.. He also told me that the product regularly scans the storage tank with UV light to disinfect.. this facility is not available in the MAGNA.. that was suppose to be Genesus product's feature.. YOUR SALES GUY TOLD THAT WHO RECOMMENDS ONLY WATER WHICH HAS TDS BELOW 150, NOW I'M GETTING 300.. WELL DONE EUREKA.. WHY SO MANY LIES TO SELL THIS PRODUCT? I DONT WANT THIS PRODUCT.. PLEASE TAKE IT BACK.. AS I BOUGHT IT ON INSTALLMENT, I'M STOPPING THE CHECQUE PAYMENT FROM MY SIDE.. I'VE RAISED A REQUEST FOR REFUND.. COMPLAINT NUMBER IS 91508330 MY NEIGHBOUR SEEMS TO BE USING AQUAGUARD PRODUCT, SOON YOU MIGHT HEAR A CANCELLATION FROM THEM TOO... ALL THE BEST EUREKA FORBES FOR CREATING SUCH TRUTHLESS LIARS IN THE NAME OF SALES PERSON..

Dear sir, I am using Aquaguard Reviva RO water purifieri n between there was pump problem And my machine is in off condition from September 2014 and have Five complaint numbers are 78136135/78252116/78287939/78477911/80677256/80759804 and first complaint under Warranty but today my machine in paid but my complaint from 12/September/2014 is not resolving so Sir, please resolve my problem under Warranty. Thanks & Regards, [protected]

Got cheated by Sales Person named Shiva(Ph. [protected]). He said its the best product, AQUAGUARD MAGNA HD RO+UV WATER PURIFIER and launched into market 2 yrs back, but from the service person we came to know it was launched 2 months back. It started with water leakage immediately after installation, now it is water never gets filled in the tank. After repetitive complaints that there is no water coming. Rather for half litre of water it pumps out 3 buckets of water. Utter wastage of Municipal water. Want a replacement with basic model and remaining money back. Headoffice guy at Kudlu gate Bangalore Mr. Padmanabhan( Ph.[protected]) is also pathetic never answers the call. Called up service centre head Mr. Surya Prakash (Ph [protected]) who could not get the problem rectified. Will Goto CONSUMER COURT if problem is not resolved within 3 days.

I lodged complain/ service request no. [protected] dated 09.03.2015 but till date no one attended. My customer ID [protected]. I had contacted several times to the phone no. 39883333 but did not get any suitable reply. I cannot understand what is the problem. Eureka Forbes is harassing me last 15 days. It is not expected from Eureka Forbes.SHAME for your service. SHAME, SHAME.

23rd March, 2015 To, The Chairman, Eureka Forbes Subject : Complaint for non service of aqua guard machines. Customer Code : [protected] & [protected] Dear Sir/Madam, This is with regard to services which were supposed to be rendered to us according to the contracts but were not given. In spite o[censored]s having a three year service contract for Costumer Code No. [protected], which ended on 31st August, 2011, for the one & half year of the period, no service had been made. Even after making calls to the respective people-in-charge & going personally, nobody came to service the machine. We were then told that due to changes of service centres this problem had occurred. When we contacted the new service centres, they said that the papers had not yet been received by them. After complaints, we were told that the period in which they did not service, they would extend the contract which has not been done till date. Also for Customer Code No. [protected], our three year contract is till 4th July, 2015, yet for the last two years, we have been serviced just once. When it was transferred to the new service centre, after repeated requests, they came to service the machine; the service man in fact spoilt our machine as he was new, which took them a month to repair. When asked why we were not being serviced we were told we were being serviced & after checking the service card, our signatures had been forged & written as door closed. This proved that everything the service centre was saying was absolutely false. They had done so also during our last contract the copy of which we have I went to the Eureka Forbes office on Sadhu Vaswani Chowk, near Hotel Woodland & met the people-in-charge, yet no one has come to do the needful. We also went to the Koregaon office to no avail. During the service, the plastic cover of the aqua guard had been broken by the service attendant, which was to be replaced but has not happened for the last four years. We were given the Area Leader’s no. By your service centre & also spoke to him Mr. Ramnath Rathod. He put us on to his assistant Yogesh Mali but yet nothing had been done. If yet nothing is done, we will be left with no other alternative but to go to the Consumer Court. Therefore, I request you to please check the respective service cards & see when & how many services were made & how many are officially supposed to be made, how many times the candle & carbon were changed, I request you to please attend to this at the earliest or otherwise as said earlier, I would be left with no other alternative but to go to the Consumer Court. Yours Sincerely Raju Nebhnani

Dear Service provider: We had contacted Eureka through[protected] for aquaguard. After two days of contact the sales team sent a guy named Naik emp code: 9055202 to residence . We paid in full for the product through Credit card. Voucher number: 054653. He gave his contact number as: [protected]. Now the product has not been delivered. His number says "it does not exisist". Eureka Forbes cheated us. The customer care was very rude and no help was offered. If any senior official is reading this mail please help us to get the money back and change your service team head.

I have bought a Nano Pure 11 stage purification with 3 stage production on 7th April 2013. It was not even worked for 5 months where as the first complaint given to the customer care on 26th August, 2013 and the complaint number for the same given to me is 27639. They have sent so many engineers for servicing it and so many spares were changed and even after it is not working. There are nearabout 4 to 5 service person had visited my home and they have shown multi number of faults and the faults are given below for your ref. 1) Memberance Issue - They Have added some powder like thing to solve the issue and collected some Rs.150 for the same. (Service Eniner No.[protected] - Manikandan) 2) Filter issue - They have taken the filter twice to change the filter but the hardness of the water not changed at 3) Water pumping issue - Motor Fault. They have taken a motor for chcking it and they have confirmed that the motor is an issue which not pumping enough water. I have totally fed up with the service done onthis issue and contacted Mr. Murugan, Service Manage on his mobile number [protected] and reqeusted him to replace the machine since the machine has given enough complaints within 4 months of purchase. He has refuced to accept any thing and not even bother to listen anything. He made it very clear that he cant able to change the device and proceed with whatever way I want. There I have stopped entertaining any people from Aqua Guard and waited for almost 2 years. Now I am planning to file a Consumer Complaint with consumer forrum and writing this to inform about the issue, since I want to give a notice to escalation to the people who is over and above Mr Murugan. Waiting to hear from soon from some responsible persons. Thanks & Regards Vijaya Raghavan [protected] / [protected]

Complaint lodged telephonically vide no. 80749784 dated 20.3.2015 with Eureka Forbes for Aqua Guard R/O. No response yet. Water dropping continues from unit serial no. 11864 of R/O. Customer code [protected]. Eureka Forbes is good in offers/promises for maintenance but worse in keeping the contract promises. O. Prasad I 403, Laburnum Park Magarpatta city, Pune 411013. Mob [protected]

Dear Sir/ Madam, I have Aquaguard i-nova water purifier at my home which is under AMC. It's on-off switch Button which is on front panel of machine has become loose and not working properly. Once water was not coming from purifier even after starting Aquaguard. Technician from Eureca Forbes had come in the month of January. He temporarily fixed button using cello tape. He told me that threads for fitting switch button sub-assembly on front cover of machine are worn out, so front cover needs to be replaced for permanent solution of the problem. He asked me to call Aqua Guard customer care and log a request for replacement of front cover. I logged request number 79967027 on 22nd January 2015. No one from Eureka Forbes came to replace front cover, so I created another request 80361326 on 22nd Feb 2015. Yet no one from Eureka Forbes has come to replace front cover of my i-nova. This is very bed experience. Eureka Forbes takes AMC money from customers like me, but not solving customer's problem even after multiple requests. Please see that my Aqua Guard problem gets fixed AEAP.

Dear Sir, Kindly tell me the acceptable level of TDS level range minimum and maximum for Eureka Forbes Water filter of RO+UV model. What is the problem if it goes below minimum and if it goes above the maximum level. No body clarifies in your company. Whether they don't know or they try to avoid. Being a company you cannot avoid the me the customer. I want the clear cut answer from your end. Being the Eureka forbes filter customer, it is your duty to satisfy the doubts. Hope you will take this letter seriously and reply me immediately. Moreover I am getting municipal water and bore well water in different pipes. When connecting to water purifier, they say that it is better to connect to borewell water. Why not to connect to corporation water, which is already pure. Either you can reply to my email or call me over phone. Thanks with regards, Thanks with regards, R. Parameswaran. [protected] [protected]@yahoo.com

Respected Sir / Madam, I had purchased one EUROCLEAN STORM HIGH PRESSURE CLEANER [protected], ITEM CODE : GFCDEHPST00000 vide Inv. No. [protected] & Order No.[protected] on 06.02.2014. No paper was handed by the sales executive Mr. Parth Patel at the time of delivery. The Gun of the M/C started leaking badly hence I called Service Deptt. & a representative was sent by the deptt. to my residence. He collected the Gun on 09.11.2014 saying that he will have to get it examined by his seniors. The Gun malfunctioned just after 8 months of purchase, hence was handed over within the Warranty period (1 Year). On enquiring the Service Supervisor, Mr. Hemant Patel a No. of times, the replies given were that the case is being processed. As soon as 1 year from the date of purchase was over, the reply received was that the warranty has expired & you will have to purchase a new one. Kindly do the needful at your end & resolve this issue at the earliest & oblige. As a long time has elapsed after handing over the Gun, my cleaning work has got held up. Hoping for a favourable reply from your side. Yours sincerely, JAYABEN S MAKWANA W/O SHASHIKANT M MAKWANA 1, SAI GARDEN SOCIETY-II OPPOSITE ADITI VIDYALAYA MANJALPUR VADODARA 390011 Mob. [protected] / [protected] Res Ph.[protected]

I have one Nova model Aquaguard.My Customer ID [protected]. I had lodge a service request No. [protected] dated 09.03.2015 at around 9.15 A.M for changing the block since earlier AMC has already over.

But in-spite of several phone call to your customer care, I only received the assurance and no representative attended till date.

Can you send your representative to resolve the problem immediately without any further delay.Iam very much upset for your performance at Kochi/ Kerala.

In March 2013 I had paid an Annual Maintenance Contract fee of Rs.7430/- to Mr.Vinayagam-Poonamallee-Chennai branch to Eureka Forbes for a period of 2 years. No one has turned up for the servicing in Mar'14 till date. Your AMc payment receipt No. is 21492584. I have already booked a complaint and no response to that also. complaint no.[protected]. Kindly change/extend the AMC period to 2015 to 2017 and arrange to send your executive immediately.

In March 2014 I had paid an Annual Maintenance Contract fee of Rs.3800/- appx to Eureka Forbes for a period of 3 years. Its been a year and noone has turned up for the servicing which should have been done twice in the past year. However, I had received a call from the executive Mr. Vikas on 11th March inquiring about the availability at my residence, I had informed him to come on saturday 14th March. Till afternoon as he did not turn up, I called and informed him and he said he would be there in half an hour. Till today no one has come for the servicing. Thereby indicating to me that you have many customers to service and one customer is not of importance. Hence I need the refund of the entire amount of Rs.3800/-

Order details: Order number:[protected] Customer ID: [protected] Last week we have ordered your product AQUAGUARD BOOSTER through the branch ''P NO 2B SAMA MOHAN REDDY COMPLEX 3RD FLOOR SRI ‘GANESH NAGAR COLONY PANNAMAGUDA VANASTALIPURAM OPP PANNAMA GODOWN, For Sales Enquiries: [protected]'' (we paid total amount in cash on delivery. ) Details of your Employ: Anil, Employer ID: 907325 Unfortunately the product is faulty and since after 1 day, technical people have been visiting and trying to fix the issue but couldn't resolve still, but we don't want faulty piece, I was promised that they would replace the whole booster kit with new one. Sorry to say but your company representatives who installed the booster instrument at my home have shown very poor customer service with rude behavior of talking. I just had a word with your company guy, he said he would just replace the faulty part and not the whole booster kit (2 days earlier he promised to replace with new booster kit in couple of days) but now changed his words and saying he will replace only faulty part. I am not satisfied with their customer service and requested him to return the money according to your ''No Questions Asked Return Policy'' . I told him that since water contamination is severe issue and want to provide my parents good drinking water hence ordered this kit but now not satisfied and want money back, the guy replied in a harsh way saying that there is a water problem since ages then why did I ordered now only?? . I wasn't expecting this kind of service from your guys who represents your company reputation. I have taken the employer ID of another guy, Anil : 907325 . Please look after this issue as soon as possible, its been almost a week without any result.