Eureka Forbes Complaints & Reviews

I have purchased 2 Year AMC with Eureka Forbes last year for the water purifier (Enhance Green RO) in Bangalore. I have contacted them for changing the filter and service the unit for couple of weeks in all possible modes but no one had come to service. I have 1). Logged a request in their website and escalated to Step-3, 2)Called customer care and registered the service request and 3).Logged service request by sending SMS. I am left with no other option to get the service done. I have been calling the customer care almost everyday and get the standard answer that technician will come on the same day but no one calls or comes for the service. The customer care representative I spoke with yesterday informed me that I can contact Consumer Complaints forum if I want but she can't help much. Looks like buying the AMC with them is waste of money as they do not care to support the customer request. Best option would be to get the service on need basis as we contibue to get calls from them when we are not under AMC. Can someone help with the service request or atleast to get my money back for pending 1 year.

I have purchased 2 Year AMC for the water purifier (Total Enhance Green RO) in my Bangalore home. I have called the customer care team multiple times and also registered through online and escalated to Step-3 for the service request to be addressed but no one turned for the service. I have been calling daily and everyday I get the same answer that someone will come by today and service but no one comes for the service. The customer care person I spoke with today afternoon informed me that I can go to Consumer Complaints form if I wish to but she can not help. I am not sure why do they sell the AMC when they can not do the service. They call us regularly for servicing when we do not have AMC but after purchasing the AMC, we have to run after them. I regret the decision to go ahead with the AMC and looking at my options to see get the service request. Can someone help me with suggestions.

I have been calling the Customer Care for replacing the filter and servicing the Water Purifier I have it in my Bangalore home. I registered the service request through online and escalated to Step3 and called the Customer Care center. Someone called on Saturday and informed that they would come on the next day. I called again yesterday morning and they said some one would come but no one turned up. I have called again today and informed that someone could call by noon but no one called. I have called agin in the afternoon and the service person started giving excuse and said that I can go to the consumer complaints for if I want. I understood today that going with AMC is waste of money and we should go for filter replacement on need bassis instead of running after them.

I had called for Service assistance for re installation of Aquaguard crystal model after moving cities. This was done after repeated reminders over 1.5 months...in 2 installments. & then, I found that the fitment IS LEAKING!! On trying to complain back, I realize that an un - authorized person (a non Eureka Forbes person) was sent, who didn't even give me a proper receipt, did not provide the AMC as asked and now for past 2 weeks I have been repeatedly calling the AREA LEAD, Mr. venkat reddy to have the leakage rectified and though he assures me daily that he's sending someone, nobody has even bothered to call me. My kitchen has been flooded daily He then passed me to Mr. Ali after I spoke sternly to him after trying to get the resolution for over 2 weeks. He assured me yesterday that he'd send someone but till TODAY, nobody has contacted us. Please do something to call me on [protected] & send someone to fix that leakage.

Bought a new aquaguard duo in Nov end. Since then I have hardly effectively used it for a month or so only.Started with water leaking from the device. The filters then got jammed. The sensor was not working. Evn after being in the warranty persiod I have spend around 4000 (excluding the phone calls and time spent). Pathetic customer support.Pathetic product.They installed a external filter and again after few weeks now the filter is not working. They say the water is not suitable.They expect a pure filtered water. What kind of filters they manifacture I dont know.I have argued requested the max I can but aquagauard people just want more money and more replacement of filetrs.This company has taken 19, 000 rs from me and I feel completed cheated. If you are in chennai please do not buy aquaguard filter. They say chennai water does not filter in their filters only after you pay them.Reuqest them to stop selling filters in chennai..I have purchased a kent filter 4 years back and no issues for atleast 1.5 years. here even after buying this costly filter I am still spending 100 rs every day buying water.Pathetic service. Pathetic product. eureka forbes are cheaters dont buy their products. They must be banned from selling products.Some references of persons who cheated me:Customer Id: [protected]Saleman who sold the aquaguard: V.Viji : [protected]Unit sl no: 6006672Saravanan: [protected]Robin enterprises: [protected]

To, The General Manager, Eureka Forbes, Aquaguard. Dear Sir/Madam, I enquired about the Aquaguard Product for water filtering in my new home in Mira Road, Thane. I got a call within 2 days from the date of enquiry and a meeting was setup with the Sales person at my home. "Mr. Prashant Jadhav [Contact No. [protected]]" along with another sales representative showed up in the morning in formal attire wearing ties. He spoke to me about the Aquaguard Enhance Green RO and how well this product works even with the worst water supplies. He ensured that Eureka Forbes is known for the best customer support and products and we trusted him. I bought the product after he presented all its benefits. We treated these salesmen very well, offered them cold drinks and respect. I gave him a cheque of 14990/- Rs. right away. The cheque was cleared. As promised the machine was couriered to my home. The technicians installed the machine within 2 days and Mr Prashant had told us that once the machine is installed I would come and visit the home and check for the water hardness. [In Short, Pre-Sale was awesome] 12 Days after the installation, the machine stopped working. I asked my sister to give Mr Prashant Jadhav a call and ask if he can arrange for someone to check what might be wrong and also, he had promised to come and check the machine after it is installed, but he didnt come. He did not talk in a good way with my sister. He said I am not responsible for anything which happens now and that I should contact the Service center. It is agreed, we know its not his job to take complaints but as a human and the treatment he showed on the day he came to visit us, we thought of him as a friendly guy. The most difficult statement, which made me file a complaint against him is that he said - "The water in your area is very bad and I knew the machine would not work after few days". Here is my question to Eureka Forbes. When this guy came to meet us and sell the product, I asked him to check the hardness of the water and suggest accordingly if the machine would be good enough to filter the problem. He checked and he suggested that "Aquaguard Enhance Green RO" is the best machine and can filter out any kind of water. He also said that he has installed the same machine in the nearby area and it works fine. He knew that the machine would not work and still he sold us the machine for the benefit of his own incentives and target made me feel cheated. This is fraudulency. When I spoke to him on phone he was shouting on top of his voice and called me Fraud instead when I cross questioned him on why you sold the machine when you knew the machine wont work in few days. He said do you even know what you are talking, are you literate? On hearing these words I lost my temper. Is this the way to talk to customers? Doesnt Eureka Forbes believe in customer base building? Is it such a lame company where the Salemen are not taught how to behave with a frustrated customer? Is this how you cheat people just to complete your targets and then you dont even talk nicely to them once the machine is sold??? We asked him to help us with the complaint but he very very rudely replied that this is not my concern and spoke very badly showing his true nature. He also said that do whatever you want I dont care. After this incident we raised a complaint in the service center [on 10th July 2014] and we got the complaint ID: [[protected]]. We were told that Eureka Forbes service is very good, but we now experienced what Eureka Forbes Is after their product is sold. Once the product is sold they dont care about the customer satisfaction or the problems customers face. Its 5 days now and yet not a single person from the technical team has come to the place to fix the machine. Eureka Forbes promised that the customer service would be done within 24Hrs. We do not have filtered drinking water even after spending a huge 15000Rs. We have to buy Bisleri bottles now. Who would pay for these bottles? It feels so frustrating to know that a Brand as big as Eureka Forbes, which claims to be so good in salesmanship and customer service is such bad in reality. "Your advertisements says - We have a water purifier for each condition so that you get pure and safe drinking water" How true is this? Mr Prashant Jadhav has been the worst Salesman i have ever encountered, even though we treated him like our own guest when he came home, this is how he treats us once his target of selling the machine is achieved. Such people should be sacked and sued. It is very late now and some action should be taken by Eureka Forbes to rectify the machine or replace it. We would never recomment Aquaguard to any other person who needs a water filter. The local copied machines and their salesmen are far better than the Eureka Forbes ones. Atleast they display manners while they talk to customers. An Unsatisfied Customer. Bhavesh Agarwal. bhavesh.[protected]@hotmail.com

Respected Madam, Sir; I the undersigned Raj koli 4 (four days)back informed your representative about my product contract receipt no[protected] .And my register complaints no is 77158379, Its is very ridiculous that every time we register complaints they assured us that with in 48 hours your problems is going to solve .No body have courtesy to follow up from your department, plus every time when we call you your lines are busy, same phrase your call has been important to us plz stay on line.For every call we have to spent 8RSI request you plz follow up my complaints no 77158379 as early as you can...No need to say Thanks

Sir, I am very disappointed with your kind of service which you gave to me. I would like to complain about the person executives who claims to be head of eureka Forbes (Jaipur). I would like to tell you the whole incident which happened to me from the last four month. I have an machine called Invisipure. The machines was installed on the month of January 2013. I purchase this machinery because of the side by side refrigerator( to make ice and water). I only purchased this because i was made sure that this is the only machinery which have a pressure pump and can work with your kinds of needs by your company. The machine worked fine for a year and a month but on february 2014 i was asked to replace the adapter of the machines as it has been faulty. After that i was told that you should take the AMC of your unit as it is out of warranty by a person named Amit.(Eureka Forbes, City Jaipur, Mansarovar) so i took the AMC ON 14th March 2014, When the person came to fix the adapter after a month. After That the whole of my problem arose. The machinery never auto cut itself when the refrigerator took water for ice. It was contionously running day and night. I reported several times (50-60 times) but i was only given hope that by tomorrow it will be fixed. The person who claims to be head of mansorvar jaipur ( Rajeev Agarwal) use to come at evening after finishing his work from office. Used to pretend that he is working but couldnt find solution. Then he used to say problem in hindi ( bhaiya probelm mil gayi hai npv lagega bas) after that i dont know what happened he never came. Also he never picked up the phone ([protected]) . There is more of the complain but i cant say anything now.Please i want to have a talk with the higher authority so that my probelm should be undertood and the person who's fault is should be punished. Thanking You, Prateek Goyal +91-[protected]

I am Satyanarayana.Ch, Manager operations at State Bank of India purchased a water purifier, Aqua guard Enhance UV+ from Eureka Forbes in the month of June 2014. On the third day of purchase itself it started leaking, which on reporting to the representative that had installed, was rectified. On the seventh day the valve fitted to the water tap was pumped out which spoiled my kitchen totally. Again the representative, Mr. Vasu from Visakhapatnam, regional dealer office of Eureka Forbes turned up after calling for around five times on the day leaving the water continuously flown upto an hour to drain and finally forced to stop by closing the total apartment's water connection. Further a technician was sent by Mr. Vasu, who fixed the problem and said that the valve got broken because of pressure and its fixed. After that the water purifier starts working slow as the purified water which accumulates into the tank of water purifier is not being collected soon as before. Now since a week, the water purifier stopped working totally. Power indicator is showing the unit is getting power on. But water is not being purified, not being accumulated into the tank. My trail of intimating the representative Mr.Vasu to arrange for a technician gone vain as he had not attended to me promptly, Resulting a total loss of time and money I had invested in the water purifier. Further to this, I was informed that my invoice of purchasing the water purifier will be sent by the company soon which I had not obtained and even no intimation of the fate of the same till date. Expecting that my queries be answered soon and the problems may got fixed through this forum, which if not, I may be constrained to file a suit against the company and the people related for leaving me and my precious time along with my money at loss. Please arrange to resolve at the earliest. yours faithfully, Ch.Satyanarayana. 303, MVV Happy Home, Near Alluri Sitaramraju Statue, Seethammadhara, Visakhapatnam. Mobile: [protected] (personal) (preferably note to call on this always) [protected](official)

Dear Team, We are using Eureka Forbes Aquagaurd from last couple of years. We took an AMC from Local Sales and service auth in the name of Dinesh Enterprises Yamuna Nagar. We are facing problem with our Aquagaurd and local authorised dealer is not helping us. Every time they say they will come and wont turn up. If they come then give temprary solutions. Auth Dealer used to say they dont have a part to change in a aqua and its being pending from last couple of weeks. Really disappointed with the services. Need an immidiate action. Thanks

Bought under sink filter 6 months ago, never worked keeps on leaking, complained so many times to the fitters of the company. And your complaints line. They make false promises, no one comes to fix. This is a very bad company with very poor service. I will never recommend to anyone. My number is[protected] my house is vill sangatpur, tensile philaur, dist jalandhar. Punjab

Dear Sir, I am Pradosh staying in Payyanur, Kerala. I have a Aquaguard i NOVA machine, for which have taken 02 Years service contract and my contract receipt number is 22855400. My contract is valid upto 21/02/2016. My machine is not properly for past 10 days, for which i have called your helpline[protected] twice. It come as a shock to me that customer service of Eureka Forbes is so pathetic, i am appending few points:- a) Customercare promised your machine will repaired within 24 hrs (twice), which never happened till now inspite of 10 days. b) customercare promised that you receive complaint number through SMS, which never happened. It is really sad that inspite of paying Rs 2725 no one has come to repair the machine. The service center at Payyanur called only once on my landline number, which my maid picked up and told them to call in evening or call on my mobile number( which they have), but i did not received call from them thereafter. Being a company of repute i request you to take action against your Payyanur service center and i want Rs 2725 to be returned to me, as no services are being provided for that money. I hope to receive a good response with respect to this complaint. Thanking You PRADOSH

Dear Sir, We wish to inform you that we made 3 times complaint about my AG Infinity. Request number are as given below : June 30 : E512B75758 July 04 : [protected] July 09 : [protected] After complaining so many times to you but i recd only one call from your side on July 05 by Mr.Rajendra Singh (Code : 50466). He told us that In two year AMC period (start from Aug 2012) filter change only 2 times. As in my record we changed filter only once in Year 2012.. But he told he changed in year 2013 also when i asked a signed copy of that he told he does not have. That show that he misguide us and give us wrong information.. We are very unsatisfied with your service engineer after again complaint on July 09 we did not recd any call from you..This shown total negligence from your side.. So we request you to please go through this complaint. And immediately attend this service request...and also take a necessary action on service engineer.. Thanks Lalit Maheshwari Cust ID: [protected] Mob: [protected]; [protected]

We own a Euroclean Star Vaccum cleaner, which needs paper dustbag, Visited nearest office at Rajajinagar for the same. Service people at this center intimated that they dont have any stock of it, but refused to answer when the stock will come, also insisted to visit Magadi Road office for the bags, which is not feasible for us. Call center people are asking 375 Rs to send the Dust bag of 165 Rs. It is responsibility of Eureka Forbes to keep the stock at its office (Promised during sales, the stock will be available at Rajajinagar Office). Improper response from call center and office people of Rajajinagar.

Annual service contract was made for the Product: Aquagard, Model: Compact, for the period 6.06.2013 to 5.06.2014 through authorised service franchise M/S Chitta Ranjan Jena, Shree vihar, Hata Tota Talcher, ph- [protected].

It is to mention that not a single service was rendered inspite of repeated requests over telephone throughout the contract period.
Now the contract period has been expired on 5.06.2014, therefore please forward us the names of the other reliable franchises who are providing services in Talcher area.


Please enquire why no services were rendered throughout the AMC contract period and action to be taken against the above franchise may be intimated at the earliest.


JAHOR DAS
QTR.NO- C-127, PTS, NTPC KANIHA
PO- DEEPSHIKHA, DIST- ANGUL
PIN- 759147
e-mail- [protected]@msn.com

I am waiting for technician for more then a month, he visited once and did something and told that machine need membrane replacement if problem reoccur. As my purifier is under warranty he will get approval and come back. same problem started next day in fact one another that it started overflowing also. Again lodged second complaint (that to 20days back) hence he was not responding but till date no one visited. Gave many calls to customer care but only one response that our technician will visit you mam for sure today. Don't think writing a complaint will help us, was being fooled to hear about good customer support and bought this product. One more thing that I want to highlight about the horrible English language this support people speak, we start fumbling after talking to them, they don't even understand what you try to say. Please put them to local language department and hire someone who can speak in good English and hindi.

I complained to customer care and the company service professional visited too, but he told me the body of vacuum cleaner need to be changed, he took the vacuum cleaner and returned with the same vacuum cleaner without the body changed and informed me that there is no body present in the company service centre and will contact as soon as the body is available, 2 months have gone and nothing happened.

For last two months the inlet hose of the purifier got damaged. I have contact the Suri (West Bengal) dealer over phone and also the technician who provide the service in our area, but none of them provide any service to me . Whether they are everytime saying the problem will be solved within two days. My purifier is out of service for these two months. I have faced a very bad customer service from the dealer.

I have problem with my Aquagaurd TOTAL RO enhance and it giving bad smell, I booked my first compliant on 2n July 2014, Again I called on 5th but no response, again I called on 7th no response. Every time I call they will say will send the engineer today but it never happens. There is no point in having customer care number as there is no response. You can say that our product is use and throw..

I had registered a complaint on 29th June 2014 about the machine not working properly. No one turned up for a week now. I had called up the customer care 5 times and the reply was always that someone would turn up tomorrow or today. My complaint number is 77036465. The machine seems to have gone bad since past few months. It keeps of restarting when I turn it ON. It was committed by the sales executive that the machine takes only half hour to fill up. But since past 1 month the machine either does not function or takes about 5-8 hours to fill up. It continuously keeps on getting restarted all the while its ON. I think Eureka Forbes is taken its customers for granted. There are tons of options available in the Market for water purifiers. I used to trust Eureka Forbes but I have changed my thinking now. They don't care for their customers anymore. Looking at the large amount of complaints in this forum I feel its waste of time and energy to even think that the issue will get resolved. Not a happy customer, Sachin Nair [protected]