Eureka Forbes Complaints & Reviews

I had purchased Aqua Guard RO+UV on 28 Feb 2015 (customer id: [protected], transaction no. 33953 ). I proceeded for cancellation since they could not deliver on time. After multiple interactions with different customer executives for cancellation both on email and telephone, they have not proceeded on this. Neither they are confirming if they have cancelled the product nor giving a reference no. for this grievance. The cancellation was request was sent on [protected]@eurekaforbes.in and to one of the customer service executive's direct email. the cancellation request was done 2-3 weeks back. I have no acknowledgement or confirmation from their end. All i hear is the complaint has been escalated. On top of it i got a call today asking if the product has been delivered. The entire refund has been stuck due to this ridiculous behaviour on their part. I advise the consumers never to go in for eureka forbes product ever. The complaint process is one of the worst I have seen or action to be taken on the complaints. - Deepak [protected] PS I had posted a complaint for non delivery earlier as well in this forum. A service fellow called me up and asks when should he do installation. These people do not also understand the problem posted as well.

I am calling eureka forbes costomer care since 19th March and registered my complain 5 times with service request no 80738856, 80914301, 71968639 But till date no one turned to me for service, not even a single call i have received regarding my complain. I dont know what to do as the customer service team on phone are mindless and ask again and again the same questions and they are not able to communicate properly. This is the situation of Eureka Forbes. God forgive me for buying their Enhance RO. bad product and worst service or no service at all. Can anyone help me with the service of my product. regards kamlesh kaushik

sir, i have purchased eureka forbes water purifier duing the year 2014 in the month of april but regret to say that nobody has attended for 2 nd serivice however one phone call received you have to change the water filter sir and get it maintenance contract hence you verify we have purchaed on 29 th April 2014 let they finish 2 nd service and then we think what to do or not to do please instruct your people do the necessary thing and my address is M SATYANARAYANA B COM M A JOURNALISM EDITOR AND PRESS REPORTER 42/1 1ST A CROSS A R COMPOUND CHAMARAJ PET BANGALORE 560018 PHONE [protected]

This is to notify that I have purchased an Aquaguard Magna product on 26th of March, 2015. But the product has yet not delivered. Your representative is not picking up the phone and no one is able to give me the exact delivery date. I am fully frustrated with your service. Please do some needful. Otherwise I will complain in consumer forum. Customer ID-[protected] Ph No-[protected]

At the time of purchasing the Aquaguard product their Executive told me that if I purchase the product online I will get Aquaguard On the Go worth Rs. 595/- free. Then I purchased Acquaguard product online on 27th Sept 2014 about 6 months passed and still Aquaguard On the Go bottle not received to me I contacted executive many times but no luck. I wrote 3 mails to [protected]@eurekaforbes.com, esther.[protected]@eurekaforbes.com and rajesh.[protected]@eurekaforbes.com but no reply on my mails. My Cust ID [protected] Order Form No[protected] Transaction Date-27th Sept 2014 Thanks, Amol Sakhalkar

Dear Sir / Madam, I have complained about service AMC of purifier (product Booster) at my home. I have three year contract till 05.10.2016. Have called them on Friday 27.05.2015 for service and got complaint no.80873704 and then after calling every day but getting only assurance no service being done. Have also done complaint online vide complaint no.80873900 but still no response.

i have a water purifier for which the AMC was made for the period b/n dec 2012 to dec 2015.as per the agreement every 6 months filter cleaning to be made and every year carbon and filter will have to be changed.the last change of these filters were made on 18/01/2014, that too after several follow ups.this time again when i contacted your karkala local dealer mr.roshan d'mello ([protected]) he expressed his unwilling ness to do so citing the reasons that last year changed filters were not given to him till date.then i called mr.vijay o[censored]dupi ([protected]).he promised to attend with in 2 days and after that started avoiding the calls.later i contacted mr.bharath shetty([protected]), who promised to attend the problem immediately.4 days over and nothing happened.today when i called him, he said he is out side and call me back with in 30 minutes.i never received his call.in the whole pursuit imust have made 15 calls and 2 visits to the local agent.my simple question to u is how true are you to your customer satisfaction policy mentioned in your customer care page? do the above mentioned persons desreve to be in jobs?even after paying Rs=3350/- i need to under go such a agony and humiliation?do you expect me to buy your product when i have to go for a replacement?-john s.d'cunha karkla [protected]

I have purchased a new Aquaguard reviva 8L from Amazon...before purchasing the product the customer care told me that the installation will be free and you will be charged for stand only. I have than lodged a service request [protected] for installation than the guy told me that the installation will not be free. I have recorded both the calls and would like to know the way I can take this forward. Really dissatisfied with the way these company works. I am thinking of returning the product to amazon and rather purchase Kent.

Had purchased a aqua guard around 4 years back and the last time I got a service contract for 3 years. Now the concerned person has left the company and no one is responding to my calls for the last month. I was in constant contact with the service provider of my area but of no use. My contact no is [protected].

We have purchased a spy camara o[censored]reka Fobes last year and now it is not working properly now when we have done complain for this in the company the executive are delaying the work and they are not responding to us .Right now it is under warrenty period also, on april 5 its warrenty will be over after that thay will be having a reason of charging extra money from ous. We want to take a strick action against them and to replace our spy camara.

We had purchased Eureka Forbes Water Purifier - ENHANCE RO + UV model last year in January/ February 2014. The model was suggested by one Mr. Washim and Abhaya of your company after prolonged technical discussions. Now that we have completed one year, based on the recommendations from your office, we have entered into Annual Maintenance Contract (AMC) on 24th March 2015. The technician have changed the filters and candles last week but the quality of water is very bad and we are getting hard water. The water taste is very bad and not drinkable. We had informed the technician about this and we were told that proper type of high TDS membranes/ filters have not been replaced. The original filters were good and we were getting soft water. Please note that the water supply in our society is through tankers and bore well water. In spite of repeated complaints to call center no action has still be taken from your end. Looking forward to a quick response. My address IV. Srinivasan, Flat no. 3A-2001, 20th Floor, Whispering Palms, Lokhandwala Township, Kandivali (East)Mumbai - 400101

I have bought my product (Aqua guard Magna) via online and its delivered on 27th March. I tried accessing the online portal for requesting for installation but it displays me an error message as "Please enter valid customer id". My Customer id is [protected]. I have called the customer care and raised a request 28th March. They told with in 24 hours a person will come for installation but no one has come. Today(29th March) again called and informed them but I got a response as today is holiday for service. I have filed a complaint as well and the number is 91566947. Very worst service. I have never seen like this any of the companies. While buying alone Aqua guard executive calls me for 10 times a day until I buy the product but after buying no one has turned up. What the hell you are thinking about. If my product is not installed with in tomorrow(30th March) then please take back your product and return back my money. Apart from above I should be provided with the free product as mentioned in the website but I was not given that product as well. The product is "Aqua guard on the go with 2 catridge". I have dropped mail as well but no response. Don't make fake promise and don't cheat it. I need all my issues to be resolved with in 24 hrs if not take your product an give back my money.

Customer ID is [protected] My transaction id is[protected] On Mar 24, 2015 Online i placed order at http://www.eurekaforbes.com/ for AQUAGUARD ENHANCE GREEN RO and the payment was successful But till date i didn't get any recent update from their end for the time of delivery. Because they supposed to deliver the item on 29th March 2015. I don't want anymore item from them because they have taken my money and not delivering the item on time So it's a request to you kindly help me to get my hardly earned money from this company Looking for your prompt reply on this.

Eureka forbes customer care service is not responsive. I dialed their number twice[protected] . Both times the automated voices asked me to dial some number to talk to customer care executive and both time they kept me on hold for a while then automatically rejected my call. I have been charged for these calls as Eureka forbes have no tollfree number. i have internet so i applied online finally. but what about those who don;t have internet at their home?

I had purchased one aqua guard and Eureka XForce machile to clean my home in the month of January 2015. After telling a lot of times not to put my check on or before 2nd February 2015, they put both my checks before 30th January 2015. We had to arrange money by lending from outside as we had to give rent and car loan. Secondly, my new Aqua Guard needed a minimum repair of 10-15 times as the machine was defective. I made calls after calls making them understand that if the machine is defective then to please change the machine. but they did not agree and repaired it several times. The service was also delayed and not done in proper manner. as I have two small kids at my home we had to literally buy water from outside for more than 15 days which costed a lot.Thirdly, the Eureka Forbes, said me at the time of selling the product that I will be getting a gift voucher, where there are several gifts and we can get one of those assured gifts the day we get that machine.From January until March I have not received any gift voucher. After a lot of follow up with the guy who sold the machine Mr. Debjit Patnaik ([protected]), his Manager Mr. Abhijit Dutta ([protected]) and Mr. Anirban ([protected]), regarding my gift voucher and Rs.1000 which they committed to pay on the exchange of old Aqua Guard machine. I am still waiting. I will be giving my last instalment for both on March end. Now I come to know from the Manager of Eureka Forbes that my voucher has expired and I am not eligible to get any more vouchers. They want to give us a bag. I can gift the same bag to him but I strictly want to attend to the issue of lack of commitment, customer harassment and negligence towards service. I want that this should be dealt strictly and I want a compensation for the same Thanks Soma Chakraborty

I, Vikram Rajoria, am holding Aquaguard NOVA and under AMC wef 04 Sep, 2013 to 03.Sep.16 vide contact Receipt No.[protected], My mechine is due for service but no body reported for serving. All contact nos noted from various source are not working not attending inspite of reporting the matter through internet. Kindly look into the matter and get my machine service immediately to avoid unhygienic of drinking water. My home address is as under : Colony No.6, Ganesh Nagar, Bopkhel, CME PO, Pune-411031.

Hello, I am Atish Ajgekar. I am from Kurla (East), Mumbai. I purchased Aquaguard Prime UV+UF water purifier in October, 2014. I had filed a complaint about the WORST service by Aquaguard in October, 2014. This is my second WORST service experience. On 25th March, 2015, a person came to my house from Aquaguard. His name is Manjunath ([protected]). He said that the free service checkup is done after 6 months of purchase. I am surprised why he came a month earlier. He opened it, did some servicing work and he was having a very hard time replacing the assembly the way it was. He even told me that he had no idea regarding the structure of that purifier. I wonder why he even touched it if he was not qualified to do the work. I asked for his contact no. but he refused to share it and assured me that the purifier was working fine. He said the servicing was done and he left. I switched on the purifier and when it filled completely (4 Ltr. capacity), it started leaking. I couldn't reach Manjunath I didn't have his no. He had asked me call the 1800 in case of any service request. I called the customer care and told them about the issue. They registered my complaint. Following are the details: Request No. [protected] Complaint No. 80818965 The same night another person named Ashish Shukla came from Aquaguard. Even he had hard time dealing with the damage caused by the Aquaguard Employee Manjunath. He said Manjunath was his friend. I asked for his no to Ashish and he kept saying me that mistakes happen and I should wait for the service. This is the worst experience that a product is damaged by their own employee. This is not expected from a brand like Aquaguard who claim to put customer ahead of everything. Now the purifier is damaged. It's leaking. It has scratches. I can't keep it on. In short, my 8000 Rs. is wasted under a brand name like Aquaguard. BEWARE from aquaguard products.Their own service persons don't know how to handle the product. I really regret purchasing the Aquaguard purifier and even worse is expecting a good customer service.

With my hard earned money, I bought a Trendy Steel Vacuum cleaner few months back. It is still in warranty. I used it twice but now the suction power is less. I complained to the helpline and a person Harish checked and told that the hose pipe needs to be changed. After that since 2 months, every time I call him, he says that the hose pipe has not yet come.I am tired of calling up the helpline again and again and complaining. I can't even vacuum my house due to this. The first two times when I called the helpline, they never gave a complaint number. Next time, I asked them to share the complaint no. It is 80836180. Like this, the warranty will expire and then these people will be interested to service as they will get money.They are cheating gullible people with no after sales service. I request people to not buy such products.

sir, i have AMC contract period from 26/03/2014 to 25/03/2016 but the owner money kalia service centre amritsar punjab has not provided me any service and candle of my water purifier till today. on contact she refuse to provide me the same. which is cheating and fraud with the consumer. please help me. my contract no is[protected]

My Aqua Guard has to be serviced but when we call the Porvorim(Goa) office they dont pick up the phone. If they pick up the phone they will only give some mobile nos. of technicians who don't pick up the phones. After repeated calls they only assure us that they will come in the evening which never happens. This seems to be the speciality of Eureka forbes. In my locality I had recommended at least 5 nos. Aqua Guards because we were assured of good service. These people come complaining to me that the service is very very bad. I had registered a complaint on the 16th of March '15 but till date no one has attended. When I read the complaints I can understand that Eureka Forbes service is bad all over India. My mobile No. is [protected] and my email id is [protected]@rediffmail.com. Please give me the phone no. of your concerned manager in Goa. If this complaint is not attended within 24 hrs, I am taking up this matter with the Consumers Forum in Goa.