Eureka Forbes Complaints & Reviews

Address: Coimbatore, Tamil Nadu

I am using Eureka Forbes Total Enhance RO. water taste changed, I complained in customer service and I asked to check my unit .No one coming to service.80567211, 80605030, 80633067, 80657229, these are my complaint number.I dont no how to get service

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Eureka Forbes Customer Care

from New Delhi, Delhi

Mar 17, 2015

Verified Support

Dear sureshkumarA

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your concern details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team

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Address: Satara, Maharashtra

Since the last FOUR WEEKS I have been calling the Service centre at Satara. I must have made AT LEAST 20 TO 30 phone calls to your office. Your Service centre executive Mr. Dhananjay is a LIAR, he informs me that he will come and visit me but REFUSES to do so. From yesterday, I have called him up NO LESS than 7 times. Each time he responded saying that he will visit me shortly. IS THIS THE KIND OF SERVICE EUREKA FORBES PROVIDES TO A LOYAL CUSTOMER WHO HAS BOUGHT- Two Vacuum Cleaners, One Water Purifier and one Storm machine? I am thoroughly disgusted with you people, if this complaint is not addressed, I will step up my complaint to the Consumer Redressal Forum. I dont know how you employ such in your organisation, who are so UNPROFESSIONAL.

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Address: Bangalore Urban, Karnataka

The so called GREAT eureka Forbes were all nice until tehy did the sale of Water purifier but once the payment was promptly made THEY NEVER TURNED UP TO EVEN Install the machine..which they were supposed to do the next morning...we patiently waited for 2 days, ..then when we called the person...for which they came and conveniently dropped the machine and again DISAPPEARED!!! IT is solid 10 days... and it is still not installed and they bloody don't evn pick the phone... WISH I HAD OPTED FOR A BETTER SERVICE LIKE KENT!!! Now the money is paid, , , they don't do anything... can something be done???WHOEVER PLAN TO BUY EUREKA FORBES PLS DONT DO!!!

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Eureka Forbes Customer Care

from New Delhi, Delhi

Mar 17, 2015

Verified Support

Dear gangez,

We are sorry to hear about your experiences and regret the inconvenience caused to you.
We request you to give us another chance to serve you.
Please provide us with your contact details, our executive will fix an appointment at your convenience and install your machine at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

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Address: Pune, Maharashtra

I purchased Aqua guard Green RO on[protected] from PUNE. MAHARASHTRA. I was told that I will be getting 3 servicing in first year under warranty. The machine was serviced only once ie on[protected]. No service was given after that till date. Complaint was registered on Toll free number . No.is [protected] . I was told the Agency was shifted from one person to another.Is it my fault ? . The company doesn't bother for its customers.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Mar 17, 2015

Verified Support

Dear karnibv

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your concern details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team

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Address: Amroha, Uttar Pradesh

Customer Care Department, Eureka Forbes Limited, B1/B2, 701, 7th Floor, Marathon Innova, Marathon – NextGen, Off Ganpatrao Kadam Marg, Lower Parel, Mumbai- 400 013 Dear Sir, Since 27th Nov. 2014 our R.O., which we purchased in the M/O August 2014, stopped working. We lodged our complaint through mail on 01 Dec. 2014, but till the date no solution is offered to resolve the issue. Being one of the repudiated R.O. manufacturers we do not accept such type of negligence of not attending our issue. We are attaching all print out of our mails exchanges with your local office and customer care center. Kindly take the necessary action within 15-days or otherwise we may take legal action for refund of the paid amount for the purchase of R.O. The total cost incurred in legal proceeding will be born by you. Thanks & regards For & On behalf of The New India Assurance Company Limited, Sr. Divisional Manager Authorized Signatory

Aug 7, 2021

Complaint marked as Resolved

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Eureka Forbes Customer Care

from New Delhi, Delhi

Mar 17, 2015

Verified Support

Dear sarvesh puthia,

We are sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have. Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.
Regards,
Eureka Forbes Team

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Address: Bulandshahr, Uttar Pradesh

Dear Sir/Madam, We bought the product two weeks ago but nobody is bothered to come here and install the product after informing two to three times. Such a bad service they are providing to customers. I heard that this is a good company but witnessing all this i think this is a very third class company providing third class service. company is not bothered about customers what they are going through really bad impression. I have to put all this on social websites so others should not get troubled. please do something about this.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Mar 17, 2015

Verified Support

Dear Vaibhavi Sawant Chinchole,

We are sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have. Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.
Regards,
Eureka Forbes Team

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Address: Kolkata, West Bengal

To Coordinator Jago Grahak Jago Subject: Complain about Eureka Forbes Make Water Storage Purifier (Aqua Sure) Dear Sir, I have purchased 1no. Water storage purifier from Canteen Stores Department- Armed Forces And installed on 27/10/2009 at my residence NP-2/47, Ballygunge Maidan Camp, Kolkata on 01 Jan 2015. I am facing the problem from day one as water is not filtering properly and when i saw the filter, it is broken in parts. I have contacted too many times but but till i have got no response from his side. The complaint docket Number are given below:- 80550430 dated 05 Mar 15, 80579354 dated 07 Mar 2015, 91408431 dt 08 Mar 2015, 9145820 dt 09 Mar 15, 80626305 dt 11 Mar 15, 80636751 dt 12 Mar 15 So I kindly request you to please look into my problem and take proper action against them. And also provide me the beneficial . Thanks and Regards. Yours truly Rakesh Kumar Sharma NP-2/47, BALLYGUNGE MAIDAN CAMP, KOLKATA MOB-[protected]

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Eureka Forbes Customer Care

from New Delhi, Delhi

Mar 13, 2015

Verified Support

Dear rk01121980,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your concern details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team

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Address: Hyderabad, Andhra Pradesh

Loud sound is coming after filling just 1liter water bottlel(while waster is running into tank ) Please rectify this as it is disturbing small children and old people like us. Attend to this immediately Customer ID. [protected] DcNo.2513454

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Address: Thoothukudi, Tamil Nadu

Dear Sir, I'm a scientist working under Dept of Atomic Energy Govt Of India.Presently I'm stationed at Heavy Water Plant, Tuticorin. I purchased two itemssuch as Water purifier & Vacuum cleaner from Mr C Saravanan the sales representative of Eureka forbes Tuticorin/Tirunelveli. I'm happy to convey that both the Items are working well. But as the prefilter of water purifier purchased on 08.07.2014 has not been cleaned since its installation, I have been calling them since a week. But it is deeply regretted that in spite of calling them several times no one has turned up to help me out of this problem. I want to go for AMC for which a budgetary offer is required from the representative. Therefore, it is requested to direct your representative to this task at the earliest. We are not able to utilize the water purifier since a week.My residencial address is as follow and you can contact me only after 1700hrs on all working days. K.Rajendran D-18, Heavy Water housing colony SPIC nagar, Tuticorin Phone [protected] Mobile [protected]

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Eureka Forbes Customer Care

from New Delhi, Delhi

Mar 13, 2015

Verified Support

Dear waterpurifier,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you and give us another chance to serve you with the best we have. We have made a note of your contact details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team

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WILL SOME COMPANY HELP ME GET THE DUST-BAG REFILL FOR MY EUREKA '' TRENDY STEEL VACUUM CLEANER. MY BAG GOT TORN ONE YEAR AGO. THE VACUUM CLEANER IS LYING IN AN UNUSABLE CONDITION. IAM FED UP SEARCHING FOR THE BAG. CALLING EUREKA FORBES HAS PUT ME IN A BIG LOOP. IT IS EASIER TO PURCHASE AN ADULT DIAPER BAG OR A LARGE SIZED UNDERWEAR. IT IS A DIFFERENT MATTER WHEN IT COMES TO BUYING A DUST-BAG REFILL. PUBLIC IS WARNED TO HUNDRED TIMES BEFORE PATRONSING SUCH BUSINESS ENTERPRISES THAT DO A ONE-TIME SHORT-SIGHTED BUSINESS SALE AND LEAVE CUSTOMERS IN THE LURCH FENDING FOR THEMSELVES.

Complaint marked as Resolved

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Address: Thane, Maharashtra

I HAVE PURCHASED EUROCLEAN WET & DRY VACCUM CLEANER MODEL ON 06/02/2015 ORDER NO[protected] FROM KALYAN BRANCH. FROM DAY ONE THE PRODUCT ENCOUNTERD PROBLEMS AND 3 TIMES SERVICE PERSON VISITED FOR SAME ISSUE & FOUND CODE VINDING PARTS TO BE REPLACED AFTER SO MANY FOLLOWUPS BUT NO UPDATE FROM SALES & TECHNICAL TEAM 35 DAYS LEFT TILL I HAVE NOT RECEIVED REPLACEMENT & TOTALLY UPSET WITH PATHETIC SERVICE OF EUREKA FORCE . MY EARNEST SUGGESSTION IS PLEASE THING 1000 TIMES BEFORE BUYING ANY PRODUCTS FROM EUREKHA FORCE.

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Address: Udaipur, Rajasthan

e lodged complaint for our RO on 09th March'2015 but nobody has turned up since so far inspite of several phones to yr local person mohd Ali. He made several false promises but nobody turned up till now. We took two years annual maintenance last year. Kindly look into it, as it's very bad... Thx Vandana Jain 15/16, Amrit Nagar, Bedla Road, Near siphon, Udaipur - 313011. +91 [protected]

+1 photos

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Eureka Forbes Customer Care

from New Delhi, Delhi

Mar 13, 2015

Verified Support

Dear Mahendra Mutha,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you and give us another chance to serve you with the best we have. We have made a note of your contact details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team

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M

mahen61

Mar 13, 2015

Thx for sending your service staff.
But it was very bad on Eureka Forbes that in spite of paying two years advance against annual service contract our problem of RO was rectified after 48 hours from the time of complain.
Kindly look into it why delayed services provided to us.
Mahendra

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Address: Pune, Maharashtra

I have been using Inova for past 7 years. Every time we have to remind the service person to carry out the timely maintenance of the equipment. The services of the company has really deteriorated. In 2013 and 2014 i had to speak to a No of dealers and literraly get after them. My AMC ccontract receipt No 24161410 for 3 years started on 4 October 2014. Now i will have to get after the comany representative for maintenance! regards Jaswant Singh Nayal

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Eureka Forbes Customer Care

from New Delhi, Delhi

Mar 13, 2015

Verified Support

Dear Jaswant Singh Nayal,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your concern details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team

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Address: Jabalpur, Madhya Pradesh

A big disappointment from eureka forbes.on 24/01/2015 a sales manager Named vijay bhardwaj, branch: jabalpur (M.P) who does door to door service, visited out home & began telling us about the aquaguard enhance green RO. on day 1 he was coaxing us to exchange our old aquaguard & buy this new model.we told him that we need time to think over this but he was adamant on selling the model of which we had no clue.he immediately handed us the advance receipt Rs. 1000/- & was confusing & bluffing us the whole time!! next day he visits our home & gives a description of the enhance RO model..it was the responsibility of this man to tell us about available models but he very cunningly diverted the whole topic.he did not gave details on warranty extension, servicing, other versions & TDS meter . i googled up & asked him questions relating to these queries he lied that he will check the TDS level & stuff!! he also said he would give a demo & if the model does not suits us he will pay back the money.HE THOUGHT I AM A KID & WAS EXPLAINING ABOUT REVERSE OSMOSIS & STUFF!! i am an engineer & i knew how foolish was he!! i pretended i did not knew about technical stuff!! next day he disappears & a technician comes & installs the unit.the sales manager never told us how will he connect the unit with our corporation tap!! the machine filters very slowly & our corporation water is available for 1 hour only at evening!! the technician fitted the pipe with corporation tap!! this model is useless for us!! there's no difference between this 1 & our old model..!! after this 2 new guys visited our home & were bugging us badly to buy a vaccum cleaner & we clearly yelled NO!! this man VIJAY BHARDWAJ very cunningly made false claims & is now acting busy!! repeated phone calls have been made but the whole staff lies all the time! this man is not uninstalling the unit & returning our money!! also he did not gave us the warranty card & is making excuses!! after 100 calls they sent us the bill through courier!! I WANT MY MONEY BACK!! THE CUSTOMER SALES SPECIALIST " PRABHAT KUMAR SISODIYA " ALSO WAS COAXING US TO BUY MORE PRODUCTS !! I FEEL CHEATED !! I DON'T WISH TO TRUST THIS BRAND AGAIN!!

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Eureka Forbes Customer Care

from New Delhi, Delhi

Mar 13, 2015

Verified Support

Dear techie28,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your concern details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team

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S

Sanjay Ramdas Borse

from Nashik, Maharashtra

Feb 3, 2017

Recently, I have purchased a Classic + models from Aquaguard [Sales Officer Shri. Patil, mobbile No. [protected]] at Indira nagar, Nashik (Bill No. 1220168 ddated 30.01.2017]. After 2 days, machine came and after few time plumber came. He fitted the machine in presence of may son. Earlier aquaguard Nova was fitted. The plumber used old diversion tap and tube and connected new tube to old tube and very badly fitted the machine. In the evening, I saw the bad fitting and called to Mr. Patil and ask him why the plumber has used old diversion tap and old tube. He said that, he will tell the plumber to fit new diversion tap. However, the plumber not fitted the same on 02.02.2017. Instead, he call me on mobile and told that the diversion tap is not supplied with machine. However, 10 such taps are being received from ahmednagar on 03.20.2017 and tomorrow i.e. on 03.20.2017 he will fit the new tap. The plastic bag supplied with the machine, it is specifically mentioned that diversion tap is supplied with the machine. VERY BAD EXPERIENCE OF EUREKA FORBES LIMITED. I told Mr. Patil, that I wiil filed compliant about ii traetment given by the company to the customer. Now, on 03.02.2017, one phone call received from unknown person (cell No. is [protected]) and he told me that he is calling from the Aquaguard and he has been directed to fit the diversion tap accordingly he went to home and fitted the same but the diversion tap seems to be very low quality. Now, can anybody responsible person of Eureka Forbes Ltd. as to whether
1. Diversion tap is supplied with CLASSIC+ machine
2. Wheteher diversion tap fitted afterwards is genuine or otherwise.

I just hope that reply will be received from You. VERY VERY BAD EXPERIENCE.

My cell No is [protected] and email id is [protected]@ gmail.com

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I bought air purifier from Eureka Forbes on 15 February 2015 and from day one it is not working. tried contacting the sales person but he did not attend calls. On 21st Feb2015 I called the customer care and lodged a formal complaint no. 80376462 dated 21st Feb 2015. Since then many calls from my side evoked no response. I feel cheated. Please help.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Mar 13, 2015

Verified Support

Dear K S BAJWA,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your concern details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team

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Address: Chennai, Tamil Nadu

The so called Eureka forbes is ultimately a big 0 in customer service. I have purchased a top end RO+UV only before a month, there was some leakage in the line, we have called their customer service, we have mailed them, but this is of no use, nobody has turned up yet. My earnest suggestion is pls do not engage in buying products from this company. My name is Ashwanth [protected]

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Address: Udaipur, Rajasthan

Hi. This is with regard to the complaint registered 5 days back with the reference number[protected]. This is with regard to some repair work in the device and rhere has been no satisfactory response from the company on this complaint. Please take it on priority.

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Address: New Delhi, Delhi

Executive named "Vishal" from 'pure water solutions' having contract on company basis abused me on phone and told"jahan margi complaint kar de" and hang up the phone. Kindly resolve my complaint. and kindly cancel such person contract with company. I have already filed a complaint on company customer care then only his executive came and problem was not resolved. again i called up then he started abusing. Kindly help to resolve as my r o is not working and we are in trouble. Executive phon no is [protected] on which the person misbehaved.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Mar 13, 2015

Verified Support

Dear tarush,

We are sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have. Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.
Regards,
Eureka Forbes Team

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Address: New Delhi, Delhi

I purchased a air purifier DETOX from Eureka Forbes on 15 Feb2015. From the very first day, the machine is not working. I tried contacting their sales person but no one answered the phone. Thereafter I lodged a complaint with their customer service no.80376462 dated 21/02/2015. I have sent another complaint on their web site also but NO RESPONSE so far. I again contacted twice their customer service but despite promise o[censored]rgent action, there is no response. I feel cheated and do not know what next should be done. Please HELP.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Mar 13, 2015

Verified Support

Dear K S BAJWA,

We are sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have. Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.
Regards,
Eureka Forbes Team

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Address: Tirunelveli, Tamil Nadu

Bought a water purifier (model - Crystal) from Vasanth &amp; Co, Tirunelveli on 16.01.2015. The purifier was installed on 19.01.2015. The engineer who cam for the installation could not make the product work. He called his superiors for help, who guided him on the call, end of which the purifier started dispensing water. However, the water dispensed by the machine emitted a plastic smell. A complaint in respect of the same was made to area service centre the same day. An executive visited and checked the product and confirmed that the water developed a foul smell after it passed through the purifier. He stated that he shall escalate the complaint. Thereafter after multiple follow ups, an executive landed up to collect the water samples (both the normal tap water and the water dispensed from the purifier) on February 2015. After this is there was no further communication from the service centre. On following up after a week later on 20.02.2015, we were told (by one Mr. Sasikaran from Chennai service center) that the product was defective and shall be replaced in a week's time. Now even after two weeks we are yet to receive the replacement. Mr. Sasikaran is not attending to calls, and the local service centre is not giving a satisfactory response. Bought the water purifier trusting the high standards of customer service of Eureka. It is sad that the Company has broken my trust in it. I am seriously considering to approach the consumer forum to get my grievance addressed. Request all to be careful and outright return a defective product, since once you accept it, you are stuck with it and have to run (unsuccessfully) pillar to post to get it replaced.

Eureka Forbes Complaints & Reviews

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Eureka Forbes reviews & complaints page 295

Water taste changed ,complained in eureka forbes customer care no one responed.

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Only Lies from your Service centre

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NOT INSTALLING

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NO SERVICE AFTER PURCHASING AQUAGUARD.

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R.O. not working since Nov. 2014 purchased in the M/O Aug-2014

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About the service of eurekha forbes

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REPLACEMENT OF WATER FILTER OR CHANGE THE FILTER

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Horrible sound while the water is running into tank

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Regarding not attending the service before warranty period

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EASIER TO FIND A DIAPER OR AN UNDERWEAR. BUT BUYING A DUST-BAG REFILL CALLS FOR MIGRAINE

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Defective Machine Received/ NO Replacement / NO REfund/ Pathetic Service

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RO ANNUAL MAINTENANCE

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insensitivity towards timely maintenance promised in AMC.

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aquaguard enhance RO purifier complaint

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Purchase of DETOX AIRpurifier; Not working from day one and no response from company

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Worst service ever seen from a reputed company

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Resolution for complaint number - 80522389

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regarding misbehavior of company amc executive

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NON FUNCTIONING OF AIR PURIFIER DETOX

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Non replacement of Defective Water Purifier

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