Eureka Forbes Complaints & Reviews

our AQUAGUARD RO (silver) has stopped refilling since yesterday early morning.we spoke to local eureka forbes personnel who asked us to send sms REQ to a number.we received confirmation of complaint registration as well.
It also seems that our change of address in january( from secunderabad to vizag) has'nt been upgraded in your records.i then called your toll free number and they quoted our present address correctly (although they denied the knowledge of change in address initially).the customer care person ensured 24hrs service but we are yet to find help.since its a matter of drinking water should'nt it be resolved ASAP?and yes the product was reinstalled by your firm personnel.

Extremely disappointing behaviour.Not at all expected from your firm.
our present address is
44-25-1/8;
Ratnadeep residency-s3;
Railway new colony;visakhapatnam-530016
AP

Dear sir, this is mohd shoaib khan from delhi i have order one of aqua guard enhence UV in first november 2014 but machine still not delivered at the home address, regarding this i have contected many people in delhi but no one solved the problem and machine was ordered at the ECS basis and first down payment of Rs 1500 has been deduct from my A/C i have requested and contected to eureka forbes karkarduma branch in delhi and gave them a details they all said that we ll solve your problem but nothing was done the forward to one another, now i want refund my money back as soon as possible : get back to me soon contact no : [protected]/ [protected] name : mohd shoaib khan add : 443 St No 9 shakti vihar delhi 110094

I have purchased aqua guard compact purifier on 13 Feb 2015 online with a transaction id- [protected], Authorization Code- 054571 and Customer ID is [protected] Till now that product has not been delivered, At the time of purchasing sales executive Ravi told me that they will deliver that product within 7 days. And when I call to customer care they also are unable to provide details, and when I ask for complaint number they are not giving any. i have written mails but with no use. Will the product be ever delivered? if not pls refund the money my no. is [protected]. Email [protected]@yahoo.com

Dear Eureka Forbes, I am a customer using your water purifier product. ITS ALREADY 7 DAYS AM I OVERHEARD???????????????/ U DON'T VALUE YOUR CUSTOMER...I have an Aquaguard, which I am using it from long time. I have made a complaint on 17th February. [Req No - [protected]]. Nobody attended the request till today. So I called up Area Manager Mr. Siddharth ([protected]), Then after that got call from Radheashyam, said will be coming on the next day, He came but went back that certain part to be replaced and said will come back next day, But till today he DIDN"T . I called the STATE MANAGER Mr. MAHINDRA ([protected]), he said the technician will come shortly. TILL TODAY NO ONE CAME.Again I ESCALATED a CALL oon Your WEBSITE. Till TODAY NO BODY RESPONDEDTHIS is Not My First Experience, Before also IT HAPPENED so MANY Times That had To CALL the Area MANAGER then ONLY the PROBLEM get resolved. Your service sucks. And more over the customer care doesn't even respond.I never expected this kind of service from a company like EUREKA FORBES. Why do you have such irresponsible people, who neither can work properly.Please look into this. And let me know about a solution to this issue.

I have purchased aqua guard compact purifier on one weak Till now that product is not installed, At the time of purchasing these sales executive lied to me that they will install that product within two days.They also lies within two days we will install.

Recently I had a problem with my Aqua Guard water filter RO which was bought before 5 years. I contacted a service executive in Chennai and he shared a mobile number [protected]. This person is Damodharan who worked with Aquaguard before 2 years. He visited my home and replaced all my filters and the taste of the water didn’t change even 10%. On installing the filters there was a leak and he was unable to repair / replace a small part. He informed us he will be back and upon repeated times of reminder he didn’t turn up. After 15 days I called the customer care, they informed this guy is not from Aquaguard. The filter he replaced is not original it was local duplicate. He has charged me 4800 Rs and now it’s a lost. I replaced the original filters with the company person and it was not working excellent.

Respected Sir(s) Greetings from "A" Square Foundation Please be informed that Mr. Srinivas (Mobile No:[protected]) sold UV + RO machine in January'2014 in the name of my wife Ms. Deepa . R (Registered mobile no:[protected]) Following commitments were given by your sales executive at the time of selling the machine: 1. 3 months once they will service the machine for one year (4 times) ( Only 3 Services completed so far) 2. On installation the water sample will be taken and a report will be given (Water sample taken no report was given) Please look in this and get back to us at the earliest.

I HAVE AN INOVA AQUAGUARD MACHINE WHICH I PURCHASED ABOUT4-5 YEARS AGO. I HAVE THIS UNDER ANNUAL MAINTENANCE CONTRACT. THE SERVICING DONE IS OF EXTREMELY POOR STANDARD. I AM NOT AT ALL HAPPY. THE PEOPLE ARRIVE WITHOUT FIRST CALLING. MY MACHINE HAS FUNGUS GROWING IN THE COMPARTMENT TO BE CLEANED ONLY BY THE COMPANY- PEOPLE. IT HAS STOPPED WORKING NOW- NO WATER GOING IN AT ALL!!! I WOULD DISCOURAGE OTHERS FROM BUYING THIS PRODUCT BECAUSE OF POOR AFTER-SALES-SERVICE.

Details- Model No: Pro(+) Unit No: 6002507 Dealer Name: Dharani enterprise Order No: 599 Dated: 17/8/12 Issues Faced- 1. From the very first day TDS is 100 2. Within 3 months 2 times filter changed 3. 10th month - malfunctioning of pump reported and was changed only after several request that too after a long time 4. On 12th month external filter was provided, but within next 3 months membrane also changed. And in the span of next 6 months membrane has been changed thrice. We spent around Rs.6000 for the above. 5. Now TDS was above 200, once again they are asking to change membrane and pump 6. Machine was dismantled on 26/9/14 and they didn’t even bother to come and reassemble it Kindly provide a solution for this.

i am R.Thulasidoss from HOSUR. We made AMC for 2012 (2years), I have paid ~7500Rs for the same. After that nobody taking care for AMC from EF, They are focusing only on Money .. We frequent / Forced called for AMC, Then only they will come.. They visit 2 ~ 3 visit only. And Now they are asking to Another AMC for the same. And i purchased new D&W vacuum cleaner from EF, During that time i have asked the Rep to attend the WATER also, they are committed to do . Based on this i have paid 1000Rs and 13000rs as DD. Then i called many time to contact, There is no response . So that I am going to Block DD which i given, Till EF come back..

I am R.Thulasidoss from HOSUR. We made AMC for 2012 (2years), I have paid ~7500Rs for the same. After that nobody taking care for AMC from EF, They are focusing only on Money .. We frequent / Forced called for AMC, Then only they will come.. They visit 2 ~ 3 visit only. And Now they are asking to Another AMC for the same. And i purchased new D&W vacuum cleaner from EF, During that time i have asked the Rep to attend the WATER also, they are committed to do . Based on this i have paid 1000Rs and 13000rs as DD. Then i called many time to contact, There is no response . So that I am going to Block DD which i given for Vaccum Cleaner, Till EF come back..

Dear Sir I am Jayprakash from Chattarpur New Durga ashram road New Delhi-74, Mob-[protected].I have purchase RO+UV before 6 month, but I cannot receive my bill and routine service also.I have call fore times on[protected] from 12-Feb-2015, but no any person attend my service as of now.

Sir, I regret to inform you that I am facing a lot of problem of drinking water for last 20 days since i am been taken for a ride by your pathetic service department.My name is Mr.Anjani Kumar Goel and i am a customer of your esteemed company for last several years.My latest AMC contract no is 24241677 dated 20/12/2014 which i have renewed for 2 years. Your service engineer visited my place on around 2nd Feburary 2015 after I registered my complain on your online complain registering system.He inspected the water purifier and informed us that the Pump needs to be changed.But to our utter surprise he told us that due to the month end the spares will not be issued for replacement due to stock taking.I ant to know is it our headache that its month end and the spares will not be issued? As a customer i would like my problem to be solved as soon as possible.He asked us to raise another complain so that he will come back and replace the faulty part. We registered the complaint the very next day on your online system but we didnt get any response for about 10 days which forced us to lodge another complain again on your online system but still there was no response from your engineers. Since there was no response for about 15 days from your company I contacted Mr.Sai Ram from Banglore at [protected] and appraised him about my problem.He was quick to respond and the engineer visited my place today. But again the explanation given by him for replacing the faulty part surprised me.He told us that we need to contact some lady and gave her number to me (I will share the number in my subsequent mail) without which my faulty part will not be replaced.Is this the procedure followed by your company.That means i will have to rum from pillar to post to get my problem solved.Even when we informed your engineer that the taste of the water is bitter, he saw the level with the meter as was trying to hide the facts about the level of toxicity which I could see invariably and it was 143. I am very much disappointed by the service provided by your company inspite of renewing my contract with in time.This is not the first time I am contacting you for service issues.After all its a mater of drinking water and after shelling out money for te same i am still running around to have drinking water for my family. I hope my problems will be taken care off immediately both the faulty part replacement and the water taste issue. Awaiting a quick and positive reply from your end. Regards Anjani Kumar Goel 21-2-750, Rikab Gunj, Hyderabad 500002 [protected]

I have purchased aqua guard compact purifier on 2 Feb 2015 online, Till now that product is not installed, At the time of purchasing these sales executive lied to me that they will install that product within two days. And when I call to customer care they also lies within two days we will install it, and when I ask for complaint number they are not giving any.

Hi I am Amit Chugh, resident of Flat No. 1203, Tower 14A, Orchid Petals, Sohna Road, Sector 49 – Gurgaon. I have purchased RO from your esteemed Company and not to mince with my words, I am terribly disappointed with your sales and after sales service. To explain my agony, I would like to give you a background of Sale and Installation first…. Sale I got to know of a sales executive [Naresh [protected]] through someone known to me. I was told by Naresh that some executive would visit us to test the quality of water for suggesting the model to be purchased. Your executive came at 9.30 PM knowing fully that we do not stay in the flat and work is not permitted beyond 6.30PM in the society. However, I still arranged through some neighbours and was suggested a particular model since my refrigerator had a water dispenser. I was told that there is only one model which is available for such a refrigerator. I relied on your executive for the same. Installation The person who came for installing after due examination of placement of refrigerator and other things, suggested that model be fitted in the balcony adjoining the kitchen. He even charged installation fee of INR 500. Then the problems began. In 3 months of installation one of the candles turned completely green like ‘Algae’ and suddenly one day it stopped working in December 2014. All this while I had no one coming for service, wherein I was told that service is free in the first year. On calling the executive who came in to examine the problem, came the real shock. I was told the following: The model should not have been fitted outside. It resulted in mal-functioning of the adaptor. Candle had to be replaced as it had actually had algae. Imagine, me and my kids were having water coming through algae. I was told that there are no installation charges and they should not have been paid. He charged me for the candle, wherein in the first year the product was under guarantee [INR 400]. Worse, I have been told that candle shall require replacement every 3 months! My address was wrong in Company records and hence there was no service over the period. Since it was not a very huge amount and we were facing problems due to water not being there, I paid the amount and asked him to have my address changed in the system. I thought my problems are resolved but that was not the case. The candle that was replaced in December 2014 has again turned green and I am afraid it looks like algae again. And worse my address in your records has still not changed. I was told that Invoice would be couriered to me witin 7 to 10 working days. However, I still do not have the invoice. I just have the delivery challan. Can someone please advice me what needs to be done. I would like to have this model changed as soon as possible as I am clearly not happy with the current one that I have. Awaiting your response. Sincerely yours Amit Chugh #[protected] Flat no. 1203, Tower 14A Orchid Petals Sohna Road, Sector 49 – Gurgaon 122018, Haryana

Dear Team, I had purchased a Enhance RO+UV from your Varanasi Sales Office on 07.11.13 It's found that no doubt your sales representative were efficient enough in satisfying the customer in purchasing the product. Soon after one year as soon as the warranty period got over the product started creating numerous problem. Due to shifting of my place from Varanasi to Pune I was charged installation charges from your Pune technician which I had paid of amt Rs 450/- Later on I had renewed AMC from 13.12.14-12.12.15 and still the actual problem of "Red light indication " was never solved by your Pune technician. I had lodged numerous complaints for last 4 months but sometimes complaints gets closed without attending the site. As per your technician guidance I had executed all solutions by again adding "Pre Filter Base" of Rs 700/- to my unit-6020249 I had seen one of the worst post follow up from Eureka Team. After investing amt.of Rs 17000/- today I purchase drinking water from water. Please stop fooling your customers by providing ad.when your team can't solve the problems It's also found any complaints done through SMS mode never gets solved and nor there is any call back from your team. No complaints get resolved within 3 days, I don't know what service policy you had framed I had kept all purchased bill of drinking water from the market and I need a reimbursement of such amount from Eureka Forbes. Technician always visit sites after 7 pm and never able to resolve the problem. If my today's complaint no[protected] doesn't gets resolved by today 10 am I am going to file a fraudulent suit against your company. Thanks Dhruba Debnath Delivery has failed to these recipients or groups: [protected]@eurekaforbes.co.in The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly. The following organization rejected your message: EFL-MAIL-CAS1.eurekaforbes.co.in. 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The sender, however, shall be subject to such lawful supervision of the said message as the sender deems necessary in order to protect its information, interests and reputation. ********************************************************************************...⇄ Final-Recipient: rfc822;[protected]@eurekaforbes.co.in Action: failed Status: 5.2.2 Diagnostic-Code: smtp;554 5.2.2 mailbox full; STOREDRV.Deliver.Exception:QuotaExceededException.MapiExceptionShutoffQuotaExcee...⇄ Failed to process message due to a permanent exception with message Cannot open mailbox /o=EFL/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EFL-MAIL-CAS1/cn=Microsoft System Attendant. 16.55847:7E000000, 17.43559:0000000050010000000000000F[protected], 20.52176:000F4F[protected], 20.50032:000F4F[protected], 255.23226:000F4F83, 255.27962:FE000000, 255.17082:DD040000, 0.26937:00000000, 4.21921:DD040000, 255.27962:FA000000, 255.1494:80030400, 0.50608:05000780, 4.29904:DD040000, 5.29818:0000000038336565306136382D[protected]D[protected]D[protected]D3936303434...⇄ 1.29920:03000000, 7.29828:3E5C[protected], 7.29832:000000400000000005000780, 4.29880:DD040000, 4.29888:DD040000, 1.56872:FE000000, 4.42712:DD040000, 5.10786:[protected]E30302E[protected]E3033303A45464C2D4D41494C2D434153 31000000 00, 255.1750:00000000, 0.26849:00000000, 255.21817:DD040000, 0.26297:000F4F83, 4.16585:DD040000, 0.32441:000F4F83, 4.1706:DD040000, 0.24761:9E000000, 4.20665:DD040000, 0.25785:00000000, 4.29881:DD040000 [Stage: CreateSession] Remote-MTA: dns;EFL-MAIL-CAS1.eurekaforbes.co.in [protected] Forwarded message[protected] From: dhruba debnath <dhruv.[protected]@gmail.com> To: <[protected]@eurekaforbes.com> Cc: Date: Thu, 19 Feb 2015 08:46:52 +0530 Subject: FREQUENT INTERNAL PROBLEM IN ENHANCE RO+UV Dear Team, I had purchased a Enhance RO+UV from your Varanasi Sales Office on 07.11.13 It's found that no doubt your sales representative were efficient enough in satisfying the customer in purchasing the product. Soon after one year as soon as the warranty period got over the product started creating numerous problem. Due to shifting of my place from Varanasi to Pune I was charged installation charges from your Pune technician which I had paid of amt Rs 450/- Later on I had renewed AMC from 13.12.14-12.12.15 and still the actual problem of "Red light indication " was never solved by your Pune technician. I had lodged numerous complaints for last 4 months but sometimes complaints gets closed without attending the site. As per your technician guidance I had executed all solutions by again adding "Pre Filter Base" of Rs 700/- to my unit-6020249 I had seen one of the worst post follow up from Eureka Team. After investing an amt.of Rs 17000/- today I purchase drinking water from water. Please stop fooling your customers by providing ad.when your team can't solve the problems It's also found any complaints done through SMS mode never gets solved and nor there is any call back from your team. No complaints get resolved within 3 days, I don't know what service policy you had framed I had kept all purchased bill of drinking water from the market and I need a reimbursement of such amount from Eureka Forbes. Technician always visit sites after 7 pm and never able to resolve the problem. If my today's complaint no[protected] doesn't gets resolved by today 10 am I am going to file a fraudulent suit against your company. Thanks Dhruba Debnath

and so i want refund of one extra year's money he took, or a revised contract that pushes the contract year ahead by one year.

The local customer care arent picking up the phone. This place is
Bhopal, that executive's name is Rajiv Sharma, Contract receipt no.of
2013 to 2015 is 21689449. Contract No. of 2014 to 2016 is 23207430.
Connection is in name of Mrs. Meena Vyas. Address and Phone no: M-8/8,
Ankur Complex, phase -4, shivaji nagar, bhopal. [protected].

I had requested for re installation and service as i shifted my house to Marthahalli. Since then, I have personally followed the matter more than 10 times till date, but customer care executives are daily making excuses and request for one day to solve my problem. They always say that my problem shall be resolved within a day. Technician called and told me that he is not in charge for that area and he has given another number. I called to that number but he also said that he is not in charge for that area. Service request# 91240423.

Since last fortnight my family facing acute water base health problem (Bronx's, fever, disentry cold cough) On Advise i have check PH /TDS/Hardness Result is beyond imagination / un belivable PH 8.80 TDS 7000 Hard 140. This results are from QC lab of reputed limited company

Product : Aquaguard Sensa In the month of September 2014 Eureca Forbes changed the main filter. In the month of January 2015 when the service request was lodged, the service person came inspected and again asked to change the main filter (just within four months). This time I carefully observed the filter he pulled out from his bag. There was no seal/packaging to believe that it is brand new. It just looks like the one removed from another unit. I suspect the filter which they have put in September 2014 was not the original one and must be an recycled one, otherwise how can it go bad within four months? On the filter it is clearly printed the expected life is 12 months. Note - This year I have not taken AMC. Last year I had taken AMC and situation was just reverse.Even when the AMC was expiring, the service person was reluctant to change the filter.