Eureka Forbes Complaints & Reviews

Dear Sir I am Jayprakash from Chattarpur New Durga ashram road New Delhi-74, Mob-[protected].I have purchase RO+UV before 6 month, but I cannot receive my bill and routine service also.I have call fore times on[protected] from 12-Feb-2015, but no any person attend my service as of now.

Sir, I regret to inform you that I am facing a lot of problem of drinking water for last 20 days since i am been taken for a ride by your pathetic service department.My name is Mr.Anjani Kumar Goel and i am a customer of your esteemed company for last several years.My latest AMC contract no is 24241677 dated 20/12/2014 which i have renewed for 2 years. Your service engineer visited my place on around 2nd Feburary 2015 after I registered my complain on your online complain registering system.He inspected the water purifier and informed us that the Pump needs to be changed.But to our utter surprise he told us that due to the month end the spares will not be issued for replacement due to stock taking.I ant to know is it our headache that its month end and the spares will not be issued? As a customer i would like my problem to be solved as soon as possible.He asked us to raise another complain so that he will come back and replace the faulty part. We registered the complaint the very next day on your online system but we didnt get any response for about 10 days which forced us to lodge another complain again on your online system but still there was no response from your engineers. Since there was no response for about 15 days from your company I contacted Mr.Sai Ram from Banglore at [protected] and appraised him about my problem.He was quick to respond and the engineer visited my place today. But again the explanation given by him for replacing the faulty part surprised me.He told us that we need to contact some lady and gave her number to me (I will share the number in my subsequent mail) without which my faulty part will not be replaced.Is this the procedure followed by your company.That means i will have to rum from pillar to post to get my problem solved.Even when we informed your engineer that the taste of the water is bitter, he saw the level with the meter as was trying to hide the facts about the level of toxicity which I could see invariably and it was 143. I am very much disappointed by the service provided by your company inspite of renewing my contract with in time.This is not the first time I am contacting you for service issues.After all its a mater of drinking water and after shelling out money for te same i am still running around to have drinking water for my family. I hope my problems will be taken care off immediately both the faulty part replacement and the water taste issue. Awaiting a quick and positive reply from your end. Regards Anjani Kumar Goel 21-2-750, Rikab Gunj, Hyderabad 500002 [protected]

I have purchased aqua guard compact purifier on 2 Feb 2015 online, Till now that product is not installed, At the time of purchasing these sales executive lied to me that they will install that product within two days. And when I call to customer care they also lies within two days we will install it, and when I ask for complaint number they are not giving any.

Hi I am Amit Chugh, resident of Flat No. 1203, Tower 14A, Orchid Petals, Sohna Road, Sector 49 – Gurgaon. I have purchased RO from your esteemed Company and not to mince with my words, I am terribly disappointed with your sales and after sales service. To explain my agony, I would like to give you a background of Sale and Installation first…. Sale I got to know of a sales executive [Naresh [protected]] through someone known to me. I was told by Naresh that some executive would visit us to test the quality of water for suggesting the model to be purchased. Your executive came at 9.30 PM knowing fully that we do not stay in the flat and work is not permitted beyond 6.30PM in the society. However, I still arranged through some neighbours and was suggested a particular model since my refrigerator had a water dispenser. I was told that there is only one model which is available for such a refrigerator. I relied on your executive for the same. Installation The person who came for installing after due examination of placement of refrigerator and other things, suggested that model be fitted in the balcony adjoining the kitchen. He even charged installation fee of INR 500. Then the problems began. In 3 months of installation one of the candles turned completely green like ‘Algae’ and suddenly one day it stopped working in December 2014. All this while I had no one coming for service, wherein I was told that service is free in the first year. On calling the executive who came in to examine the problem, came the real shock. I was told the following: The model should not have been fitted outside. It resulted in mal-functioning of the adaptor. Candle had to be replaced as it had actually had algae. Imagine, me and my kids were having water coming through algae. I was told that there are no installation charges and they should not have been paid. He charged me for the candle, wherein in the first year the product was under guarantee [INR 400]. Worse, I have been told that candle shall require replacement every 3 months! My address was wrong in Company records and hence there was no service over the period. Since it was not a very huge amount and we were facing problems due to water not being there, I paid the amount and asked him to have my address changed in the system. I thought my problems are resolved but that was not the case. The candle that was replaced in December 2014 has again turned green and I am afraid it looks like algae again. And worse my address in your records has still not changed. I was told that Invoice would be couriered to me witin 7 to 10 working days. However, I still do not have the invoice. I just have the delivery challan. Can someone please advice me what needs to be done. I would like to have this model changed as soon as possible as I am clearly not happy with the current one that I have. Awaiting your response. Sincerely yours Amit Chugh #[protected] Flat no. 1203, Tower 14A Orchid Petals Sohna Road, Sector 49 – Gurgaon 122018, Haryana

Dear Team, I had purchased a Enhance RO+UV from your Varanasi Sales Office on 07.11.13 It's found that no doubt your sales representative were efficient enough in satisfying the customer in purchasing the product. Soon after one year as soon as the warranty period got over the product started creating numerous problem. Due to shifting of my place from Varanasi to Pune I was charged installation charges from your Pune technician which I had paid of amt Rs 450/- Later on I had renewed AMC from 13.12.14-12.12.15 and still the actual problem of "Red light indication " was never solved by your Pune technician. I had lodged numerous complaints for last 4 months but sometimes complaints gets closed without attending the site. As per your technician guidance I had executed all solutions by again adding "Pre Filter Base" of Rs 700/- to my unit-6020249 I had seen one of the worst post follow up from Eureka Team. After investing amt.of Rs 17000/- today I purchase drinking water from water. Please stop fooling your customers by providing ad.when your team can't solve the problems It's also found any complaints done through SMS mode never gets solved and nor there is any call back from your team. No complaints get resolved within 3 days, I don't know what service policy you had framed I had kept all purchased bill of drinking water from the market and I need a reimbursement of such amount from Eureka Forbes. Technician always visit sites after 7 pm and never able to resolve the problem. If my today's complaint no[protected] doesn't gets resolved by today 10 am I am going to file a fraudulent suit against your company. Thanks Dhruba Debnath Delivery has failed to these recipients or groups: [protected]@eurekaforbes.co.in The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly. The following organization rejected your message: EFL-MAIL-CAS1.eurekaforbes.co.in. Diagnostic information for administrators: Generating server: EFL-MAIL-CAS1.eurekaforbes.co.in [protected]@eurekaforbes.co.in EFL-MAIL-CAS1.eurekaforbes.co.in Remote Server returned '554 5.2.2 mailbox full; STOREDRV.Deliver.Exception:QuotaExceededException.MapiExceptionShutoffQuotaExcee...⇄ Failed to process message due to a permanent exception with message Cannot open mailbox /o=EFL/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EFL-MAIL-CAS1/cn=Microsoft System Attendant. 16.55847:7E000000, 17.43559:0000000050010000000000000F[protected], 20.52176:000F4F[protected], 20.50032:000F4F[protected], 255.23226:000F4F83, 255.27962:FE000000, 255.17082:DD040000, 0.26937:00000000, 4.21921:DD040000, 255.27962:FA000000, 255.1494:80030400, 0.50608:05000780, 4.29904:DD040000, 5.29818:0000000038336565306136382D[protected]D[protected]D[protected]D3936303434...⇄ 1.29920:03000000, 7.29828:3E5C[protected], 7.29832:000000400000000005000780, 4.29880:DD040000, 4.29888:DD040000, 1.56872:FE000000, 4.42712:DD040000, 5.10786:[protected]E30302E[protected]E3033303A45464C2D4D41494C2D[protected], 255.1750:00000000, 0.26849:00000000, 255.21817:DD040000, 0.26297:000F4F83, 4.16585:DD040000, 0.32441:000F4F83, 4.1706:DD040000, 0.24761:9E000000, 4.20665:DD040000, 0.25785:00000000, 4.29881:DD040000 [Stage: CreateSession]' Original message headers: Received: from EFL-MAIL-CAS2.eurekaforbes.co.in (192.168.3.222) by EFL-MAIL-CAS1.eurekaforbes.co.in (192.168.3.224) with Microsoft SMTP Server (TLS) id 15.0.847.32; 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The sender, however, shall be subject to such lawful supervision of the said message as the sender deems necessary in order to protect its information, interests and reputation. ********************************************************************************...⇄ Final-Recipient: rfc822;[protected]@eurekaforbes.co.in Action: failed Status: 5.2.2 Diagnostic-Code: smtp;554 5.2.2 mailbox full; STOREDRV.Deliver.Exception:QuotaExceededException.MapiExceptionShutoffQuotaExcee...⇄ Failed to process message due to a permanent exception with message Cannot open mailbox /o=EFL/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EFL-MAIL-CAS1/cn=Microsoft System Attendant. 16.55847:7E000000, 17.43559:0000000050010000000000000F[protected], 20.52176:000F4F[protected], 20.50032:000F4F[protected], 255.23226:000F4F83, 255.27962:FE000000, 255.17082:DD040000, 0.26937:00000000, 4.21921:DD040000, 255.27962:FA000000, 255.1494:80030400, 0.50608:05000780, 4.29904:DD040000, 5.29818:0000000038336565306136382D[protected]D[protected]D[protected]D3936303434...⇄ 1.29920:03000000, 7.29828:3E5C[protected], 7.29832:000000400000000005000780, 4.29880:DD040000, 4.29888:DD040000, 1.56872:FE000000, 4.42712:DD040000, 5.10786:[protected]E30302E[protected]E3033303A45464C2D4D41494C2D434153 31000000 00, 255.1750:00000000, 0.26849:00000000, 255.21817:DD040000, 0.26297:000F4F83, 4.16585:DD040000, 0.32441:000F4F83, 4.1706:DD040000, 0.24761:9E000000, 4.20665:DD040000, 0.25785:00000000, 4.29881:DD040000 [Stage: CreateSession] Remote-MTA: dns;EFL-MAIL-CAS1.eurekaforbes.co.in [protected] Forwarded message[protected] From: dhruba debnath <dhruv.[protected]@gmail.com> To: <[protected]@eurekaforbes.com> Cc: Date: Thu, 19 Feb 2015 08:46:52 +0530 Subject: FREQUENT INTERNAL PROBLEM IN ENHANCE RO+UV Dear Team, I had purchased a Enhance RO+UV from your Varanasi Sales Office on 07.11.13 It's found that no doubt your sales representative were efficient enough in satisfying the customer in purchasing the product. Soon after one year as soon as the warranty period got over the product started creating numerous problem. Due to shifting of my place from Varanasi to Pune I was charged installation charges from your Pune technician which I had paid of amt Rs 450/- Later on I had renewed AMC from 13.12.14-12.12.15 and still the actual problem of "Red light indication " was never solved by your Pune technician. I had lodged numerous complaints for last 4 months but sometimes complaints gets closed without attending the site. As per your technician guidance I had executed all solutions by again adding "Pre Filter Base" of Rs 700/- to my unit-6020249 I had seen one of the worst post follow up from Eureka Team. After investing an amt.of Rs 17000/- today I purchase drinking water from water. Please stop fooling your customers by providing ad.when your team can't solve the problems It's also found any complaints done through SMS mode never gets solved and nor there is any call back from your team. No complaints get resolved within 3 days, I don't know what service policy you had framed I had kept all purchased bill of drinking water from the market and I need a reimbursement of such amount from Eureka Forbes. Technician always visit sites after 7 pm and never able to resolve the problem. If my today's complaint no[protected] doesn't gets resolved by today 10 am I am going to file a fraudulent suit against your company. Thanks Dhruba Debnath

and so i want refund of one extra year's money he took, or a revised contract that pushes the contract year ahead by one year.

The local customer care arent picking up the phone. This place is
Bhopal, that executive's name is Rajiv Sharma, Contract receipt no.of
2013 to 2015 is 21689449. Contract No. of 2014 to 2016 is 23207430.
Connection is in name of Mrs. Meena Vyas. Address and Phone no: M-8/8,
Ankur Complex, phase -4, shivaji nagar, bhopal. [protected].

I had requested for re installation and service as i shifted my house to Marthahalli. Since then, I have personally followed the matter more than 10 times till date, but customer care executives are daily making excuses and request for one day to solve my problem. They always say that my problem shall be resolved within a day. Technician called and told me that he is not in charge for that area and he has given another number. I called to that number but he also said that he is not in charge for that area. Service request# 91240423.

Since last fortnight my family facing acute water base health problem (Bronx's, fever, disentry cold cough) On Advise i have check PH /TDS/Hardness Result is beyond imagination / un belivable PH 8.80 TDS 7000 Hard 140. This results are from QC lab of reputed limited company

Product : Aquaguard Sensa In the month of September 2014 Eureca Forbes changed the main filter. In the month of January 2015 when the service request was lodged, the service person came inspected and again asked to change the main filter (just within four months). This time I carefully observed the filter he pulled out from his bag. There was no seal/packaging to believe that it is brand new. It just looks like the one removed from another unit. I suspect the filter which they have put in September 2014 was not the original one and must be an recycled one, otherwise how can it go bad within four months? On the filter it is clearly printed the expected life is 12 months. Note - This year I have not taken AMC. Last year I had taken AMC and situation was just reverse.Even when the AMC was expiring, the service person was reluctant to change the filter.

I purchased Eureka Forbes AquaSure RO+UV on 18th Jan 2015. On 6th Feb I realised that the water faucet is leaking. I raised a complain on 7th Feb 2015 - Request No. 80192036. Its 9 days today and no one has bothered to attend to the request. I have atleast called the Customer Service Centre 12 times and the agent is incapable of handling the request. Also, they do not escalate the call to the manager and say Manager is not available. I am seriously disappointed with AquaGaurd and now I am thinking I should have gone for Kent for Hindustan Lever purifiers. Can any of the deaf ears in Eureka Forbes pay attention to this issue asap. Thanks Ramkrishnan [protected] Flat 402, Arun Enclave Bhagyalakshmi Colony, Shaikpet Hyderabad 500089

complaint dated 12 Febuary 2015, 13 Febuary 2015 and 14 febuary 2015. Registered mobile number:- [protected] of Mr. F C Juneja residence of House no. E-13, MCD Flats, Kamla nagar, Delhi-110007 TILL NOW NO ACTION HAS BEEN TAKEN.

I had requested for candle change and service on 22nd jan 2015.. Since then, I have personally followed the matter more than 15 times till date, but customer care executives are daily making excuses and request for one day to solve my problem. They always say that my problem shall be resolved within a day. . We will arrange a technician. . We are arranging a callback from our senior management. . And blah blah. CComplaint references are 79965166 on 22.01.2015 and 91240737 on 13.02.2015. Last reference is for the request to reimburse charges made for AMC contract of 3 yrs due to deficiency and negligence of service from eureka forbes.

Hello Sir, this is Prasun Kumar Ganguly from Kolkata and I am lodging this complaint against Eureka Forbes Aquaguard Kolkata service for cheating me and not providing the service under AMC. Sir, I am a very old customer of Aquaguard and I was using Aquaguard Royal and was quite satisfied with the service. On 17th Feb 2014 Sales Executive Sajal Malakar and Marketing in charge Pralay Dutta came to my place and insist me to exchange the Aquaguard...

EXHAUST WATER OF MY PRODUCT (AQUAGUARD GENIUS) HAS BECOME DEAD SLOW AND THE TDS HAS INCREASED DRASTICALLY. THE WATER DISPENSED BY THE PRODUCT IS NOT AT ALL HEALTHY FOR USE. SUBJECT SERVICE REQ. LODGED ON 10/02/2015. THOUGH THE PRODUCT IS UNDER AMC AND MORE THAN 72 HRS PASSED NO RESPONSE FROM CUSTOMER CARE IN RESPECT OF THE COMPLAINT, WHICH INDICATES THE CASUAL ATTITUDE TOWARDS CUSTOMER COMPLAINT.

My name rachakonda kameswararao 86-9-4/2 tilak road rajahmundry andhrapradesh
[protected][protected][protected][protected][protected][protected][protected]f[p...⇄
I have paid amount for warranty for two years .Inspite of my repeated phone calls
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Staff are reluctant to change the refills even after 11/2 years
[protected][protected][protected][protected][protected][protected]---.
Kindly register my complaint and arrange for refilling immediately
[protected][protected][protected][protected][protected][protected][protected]
Please treat this as urgent
R.Kameswararao [protected]

I had very bad experience with your sales lead, when I Enquired about Eureka water filter ( Enhanced Environment RO). When I Asked for exchange offer of my old Eureka filter and discount, he Started behaving badly and started saying Eureka does not sell stolen Products, and secondly you can buy from second hand products or damaged Products etc.. and all sort of nonsense.. I have 2 products already products form Eureka at home (Water filter and Vacuum cleaner). Is this the way to talk to customers, how can I expect after buying product they will not abandon the customer. I head about bad service from Eureka, but this is heights of arrogance. Hope u fix this issue, I know I dont want to buy products from Eureka rather go with better service provider Sales person name: Mounesh Contact number: [protected]City: Bangalore Thanks and Regards Mahaveer [protected]

I bought this Aquaguard Geneus on 30/11/2014. A person called Raj Anbarasan (id[protected] came and installed it. On 4/2/2015 I called Raj Anbarasan to tell that my RO has stopped working. he promised to come and check in the morning of the next day. he didnot come. I called him a lot of times but he stopped picking my calls. i complained at customer care centre on 5/2/2015 at 3:18 pm with complaint number[protected]. No one turned up for two days to check my RO. i spoke to yuvraj, vela(106327) but no one came. On sat morning, raj shekar came and told that motor is not working. he will come in theevening and repair it. he did not come. i called bevan-(kodambakkam manager) but till now no one has come to repair. i have got no water to drink or cook. everybody is fooling me. i regret of purchasing eureka forbes

We have a RO based water purifier installed at our home. The Customer code for the same is [protected]. It's registered on the behalf of Namita Rajvanshi here in Ludhiana. My contact number is [protected]. Now the AMC for this expires 10 Feb. or 27 Feb. as I've been told although it's 17 Feb. 2015 on the contract. The problem we are facing is that our filter has been needing servicing continuously for the last 5-6 months as the filter would stop functioning or the water would start tasting different or the flow would be erratic or the filter would start making a lot of noise but everytime the servicing guy put it on the the electronic components like adapter etc. We've continuously told them that it has to do something with those inner components like membrane or the carbon filter as the water would start tasting unpleasant but they wouldn't listen. I talked to his senior today to Mr. Rajesh and he told me that the contract covers the replacement of these components only for the first 6 months or so which sounds totally ridiculous to me. He vaguely pointed out that they don't even do that, it's just in goodwill that we'll replace your components and that they're not liable to do so. He further said that since your AMC is coming to an end, there's no way they will replace any component and we would have to get a new AMC. Now it is clearly written that in the contract that the liability for the replacement of any worn out or exhausted components which include Pre filter candle, sediment filter, pre carbon, post carbon and the membrane would be on Eureka Forbes for the entire year. The servicing guy today did confirm that they would need to replace these components in our case. Now I've called to your Mumbai customer centrer twice now and both of the times, I was put on hold once by some lady named Vijaya and I don't recall the name of the gentleman now that I would be speaking to their senior which never happened as the call got disconnected. This has been my worst experience with your company as I've been your customer for quite a number of years now and I didn't expect you to ignore your customer like this. I can't help but feel cheated today because clearly they'r trying to put me off so that they don't have to replace any components. I would like you to replace the worn out components in the purifier at the earliest and talk to an executive too to address my grievance! Reach me at [protected].

They have a very bad servicing facility. Even after calling them so many times and asking for a service visit, there's no one to help. The machine dose not work for months and still they dont come and repair it even after complaining so many times. I have a 3 years signed contract for regular checking and servicing and for changing filter, even that does not happen on time. No one comes on time from their company and the machine does not work for months. Eureka forbes Aquaguard company does not care about their costumer.

To, The Managing Director Eureka Forbes Ltd Lower Parel, Mumbai Consumer Name & Address : Mr K K S Srivastava, LIG 73 Indra Nagar Kanpur Your Product installed Aqua Guard UV Classic Sl.No.5614345 Under AMC (P-194) wef 14.07.2014 to 13.07.2015 Complaint :-On late night / early Morning of 29.Jan.2015 we found water filter unit got badly bunred in spite of Power Switched off and same was not operating . Due to fire complete burning machine got totally damaged (refer enclosed PIC of same )and entire kitchen got badly damaged. Enclosed pls Details of machine and AMC and status of damage in machine for reference. Complaint was made in morning to Eureka and verified by your representative but response of Sr Staff was highly objectionable where they try to shift their product failure on our operation. Today Service Supervisor Mr Pawan visited to site and try to push entire machine failure on mis operation (As he aware that machine was under AMC) by stating useless arguments that some family member might be using Candle in night at 4 am if power was not (Was not aware that house is having alternate arrangements of Invertor / Generator) Or secondly there might be earthing bypass in electrical switch board that may cause short circuiting . With this communication i would like to warn service team to stop it immediatly else i will lodge FIR towards poor equipment quality, Third class maintinance and danger to cosumer life . Due to poor product quality and poor services which inturn cause to damage of my property and danger to life of family with this i am demanding Eureka Forbes to 01. Replace New Machine Free Of Cost 02. Arrange for immediate repair of damaged property 03. Send apology due to unprofessional response of Sr Management staff . In case i will not get responded within 3 days of lodging this complaint ie on 30.01.2015 (9.30 am) i will suite legal case against Eureka Forbes for compensation of INR 500, 000.00 . Thanks Regards, K.K.S.SRIVASTAVA LIG 73 INDRA NAGAR KANPUR-26 +91-[protected]