Eureka Forbes Complaints & Reviews

AquaGuard classic — bad response

Dear Sir/Madam,
I paid AMC for one year in Vijayawada and at that time I have been assured that I can get my AMC transferred to any where in India.We shifted to Bangalore and I am trying to get service for my aquaguard since 10 days . I am calling up the customer care no. [protected] daily and getting fake promises like, we will keep ur request in top priority, we will surely send a person today. I am exhausted by all these things. I[censored] don't have a provision of AMC transfer why do u trouble the customers ? Now I am confirmed that people are dead in euro service and you can have a caption of 'service with greif' instead of 'service with smile'. Hope I will get service if anybody is alive till tomorrow.
My permanent account no. [protected].
ph.no [protected].
Complaint no 52305428

AquaGuard classic — Replacement of top panel

complaint number:83391105 was lodged through yor 24 hour helpline to replace top panel as the same had decayed & as aresult the machine had fallen. The I was assured promt service no technician called to fix the problem. After getting in touch with your Ghatkopar( east) franchisee m/s A.K.P.Enterprises telphone 6450924 a techician called on17/08/2010 who informed that as machine is old to go for replacement and booked order for new aquagaurd model INFINITY through sales specialist Mr Natvar Choudhary(Employeecode9035392) of team Mukand-I,team leader Mr.SSR who promised that in case any delay in supplying and fixing new machine, panel of the old machine shall be replaced to enable us to get filtered water for drinking purpose. Despite assurances to supply new machine by 19th or 20th , yor people are avoiding to responding to telephone calls giving silly excuses. You agree that need of the machine is very much felt in this season particulary when the city is reeling under monson born deseases.May I request immediat intervention and resolve the issues in company's interest if not customer's interest to retain its fair reputation?
>vpkamath tel 21021540

AquaGuard classic — No service person is coming. Bad service

I stay in davangere. they have a sales and service office here. Broght aquagurd classic 6 months back but it stopped working suddenly. Called the service persons daily since 4 days no one is attending this. No pure water to drink . This is bad Really they are only intending to sell the product not to service. I will not recomment aquagurd to anyone they have poor service and staff.

Aquaguard-ST 2000 — Service contract

I am having service contract since last 18 years with the company and last on 8.10.2009 i have renewed for two years vice Service Contract no; 17196002 dt 1.10.2009. Since yesterday i am not geting water supply in Aquaguard and contact no: 2641898 is not responding and inform that now contact no changed. Kindly instruct some one in Vadodara office and instruct to atten the complain as I am not geting water. Please treat this most urgent.
Thanks lalit N shah

for the last 10 tend i have lodged complaint on 39883333 that they have taken 1850/- rupees for services charges on Augs.2009 for next two year. They informed that every six months they will change the carbon of aquaguard and after one year year they will change the drum of the aquaguard They informed that the complaint will be resolved on the same day. but sorry to inform you they did not attend the complaint. More than 10 months have passed they did not change the carbon of the aquaguard.
so you are requested to look into my complaint and chang the carbon.

my email address are - [protected]@yahoo.co.in
mobile no. - [protected]

suresh kumara
626-B, Mahaveer Nagar
Tonk Road
JAIPUR-302018(RAJ.)

dear sir,
i have an annual service and maintenance contract with your company but after my repeated complaint i have not got any service from your company.
Kindly do the needful and oblige

Name: Eastern Book House
Contract Receipt No :[protected]
Date: 17.04.2011 to 16.04.2012
Mode of payment: By Ch. No. 086951 on SBI for Rs 950.00

I have a similar issue. I sent a mail a month ago but no response as of now from the company. And calling the customer care is no use. I'm attaching the same mail here.


"" Hello Sir/ Madam,
Good Afternoon!!! I'm Shyam( cust no:[protected]) from Hyderabad. I purchased an Aquaguard Total Reviva unit for about 9900/- on 31st May, 2010.
==> During the demo the sale associate( Chandra sekhar Reddy) has informed us that the Unit will be under WARRANTY for a period of one year. Specifically I asked does the Unit as a whole comes under warranty, for this he said everything will be under warranty. Only thing he said that I have to replace some parts for every year or their life.
Everything was fine for 4months. We loved the taste of water from the filter.
==> But after 4th month the purifier wasn't working properly. I raised a complaint with Euro Helpline. A service technician had come after 10 days of my complaint (unlike the two working days promise). By introducing his name as Mr.Raju, he checked the unit and said that its not working properly because of the low water pressure. I told him that there is no chance of decrease in water pressure since installation as we didn't do any change to our water supply. I asked him if its water pressure issue then how the purifier worked properly for 4 months.. he didn't had any answer for it and left.
==> I again called Euro helpline so many times but only after 5th time I got a request raised again with a request number provided to me at this time [protected].(23rd october, 2010) but no one has turned up till 9th of november (15days). Thenl I went to office in Eurekha Forbes Office in Hyderabad Personally to verify the status, one manager by named Mr. Krishniah has assured me that he will send the technician and as said technicians by name Mr.Satish and Mr.Raju([protected]) have come and checked to finally inform me that a something called RO Membrane is not working and to replace it I need to pay for it. I got shocked as with no fault of mine if the item is defective and in warranty I'm asked to pay for the repair.

Sir/ Madam my concern is why should I bear loss when there is no fault of mine. Please kindly help me to get the defective part replaced or the entire thing to be replaced.

Thanking You,
Your Sincerely,
Shyam Sunder Reddy Kanthakatla,
Cust ID : [protected]
Address:
18-13-17/A/3, Bandlaguda
keshovgiri, Hyderabad-500005

Phone No: [protected] / Alternate no:[protected].""


so all buyers be-careful before purchasing Aquaguard water purifiers.

Eureka — Filter Malfunctioning

This email is in regards to Aquasure that I purchased in the month of November.

I purchased Aquasure for Rs 1300 INR from Big Bazaar Ameerpet, Hyderabad. It worked fine for about a month. Now water is leaking and is not able to purify it. Sometimes water is not flowing and sometime it is overflowing. Now a days water is tasting very hard and a very bad taste is coming.

I would request you to send your executive as soon as possible to my below given mailing address. I would request you to please take back the product and I would like to buy UV product from Eureka.

AquaGuard — No one come

BEEP SOUND CONTINOUSLY

THERE IS CONTINOUS BEEP SOUND WHEN MACHINE STARTED
TASTE OF WATER CHANGED...

Eureka forbes/ Aquaguard — Improper service

Dear sir, I am having an one year service contract with the above mentioned franchisee of eureka forbes for maintainance of my aqua guard water filter. But one month back the back panel of the filter broke down making the filter unusable. Inspite of my repeated requests for almost a month they have not repaired it till date. I also called the Eureka forbes helpline number , but they also gave false assurances without any action. Please consider my complaint and do the needful. Thank you.

Eureka Forbes / RO System — No customer service

We bought an RO system and from the Day 1 it was overflowing. Technician came twice and there was no way they could handle the problem. they dilly dallied for a month and now its like no chance of getting it right.
The worst complaint grievance system I have seen

Eureka Forbes RO system — RO has defects under warranty not even service has been done in spite of repeated complaints

Purchased in March2009 with one year warranty. there is lekage in the system, no service done water supply very slow. needs immediate servicing. In spite of repearted telephone calls to CCC, authorised service centre, lodging complaints at company's websiteand even at your site, there is no response. They give the assurance but do not send service engineer. perhaps they are waiting for the warranty to expire. can you help me

Eureka Forbes/ RO system — Service response

I Have purchased ro system from eureka forbes before one year. It was working fine . I called customer care for just service. After service it is not working at all and i am calling the customer care and same technician but they are not responding and my system is gone now. I think i have to throw it. Service technicians has spoiled my system and they are not responding at all.
Two times two technicians came and spolied my working system . Now No one is responding for this.
First person just serviced and system stopped working. Second person told coil has gone bad so he will bring new one. But he took that coil and not came still.

yes what they say is absolutely 200% right

Eureka Forbes/ RO system — no product support

Dear Sir,
I had purchased RO system ( aquagaurd Reviva) from Eureka Forbes in 2005 .
One year ago , I had a lot of problem for getting its filter elements changed even after paying full amount of Annual Maintenance contract .
Now again there is nobody in the company ,who is willing to listen the complaint. The problem is as mentioned below.
I had problem with my RO system as the water coming out after filtration is salty .
I complained on customer care number [protected] on 27th May,2011 , The complaint number is 62368987.
On 28th, one person turned up & checked the system & said the pump is defective.
This pump was changed by him last year also .He told us that he would come back with a new pump.
But when he did not come back , I complained again on 4th June.
The person from the call centre said ,he would forward the complaint on priority basis.
NOTHING HAPPENED.
Again I called up customer care on 9th June. I received the same answer from the call centre.
NOTHING HAS HAPPENED SO FAR .
STILL NOT ABLE TO USE THE WATER & PURCHASING BOTTLED WATER FROM MARKET FOR THE LAST 15 DAYS EVEN WITH THE RO SYSTEM INSTALLED WITH AMC DONE FROM EUREKA FORBES.
I HAVE NOT SEEN SO BAD SERVICE FROM ANY OF THE COMPANY IN MY LIFE OF 45 YEARS.
KINDLY HELP IF POSSIBLE.

THANKS & REGARDS,
GC SHUKLA
[protected]

I have taken AMC of my RO and call to attend service but no any service personnel attended for service SR71635573. Again i request on 02/06/13 and email on 06/06/13, product is good but very bad response from service provider.
Manmohan Gupta/CISF Complex/RGI Airport, Shamshabad, Hyderabad 500005/Phone no.[protected]/[protected]

Eureka forbes/vacuum cleaner — Demo on product

We are in Bangalore.

We have purchased Eureka Forbes Vaccum Cleaner in the month of August 2008. The marketing people were at the roadside, we asked for the demo and purchased the product. That was their last visit. No demo. The product is sitting idle right now.

The marketing person, Manjunath is not at all picking the call nor sending anybody for demo.

Could anybody from the company arrange for a demo on the product, so that we can start using it.

Regards
Sandhya

EurekaForbes Vacuum cleaner — Quality concerns

1. Vacuum cleaner tube broke within 10months o[censored]sage.
2. The tube is not covered under warranty
3. Had to talk to their reps several times for me to get an answer that it is not covered under warranty and that i should go to their office to buy a new one
4. No stock at the office

Poor customer service ! poor quality of product.

The door that u need to open to clear the dust sucked is flimsy and at times opens up while u r vacuuming thus leading to the dust blowing all over your house.

Extremely unhappy with the product.

Eureka Forbes / Wet And Dry Vacuum Cleaner — no after sales service or proper training by the salesman

I purchased Eureka Forbes water purifier and wet/dry vaccuum cleaner in December 2008. The water purifier created some problems, but the service personnel immediately attended to it, my personal thanks to Mr. Mayur Kulkarni for that.
But, as regards vaccuum cleaner, all the salesman Mr Vishal Kedar was interested in, was selling the products, so as he may collect bonus points and maybe get a salary hike or more commission, etc. etc. He did not give me proper training of the product. Only once did he call and briefed me on it. Later on, on umpteen ocassions I contacted him and also left message to contact me to give proper training so as I may use the product without damage to it. But no, he has not shown up so far! Moreover, my documents are not delivered. I was informed that the VC required servicing twice a year and also that I was signed for a life-time free service! I do not know, whose life time! Please tell the gentleman that if I do not at all use the product, it is going to last for centuries!
Please deliver my message to Mr. VISHAL KEDAR of Eureka Forbes, Dhule branch (Maharashtra State).
I personally recommend promotion for Mr. Mayur Kulkarni, for that matter!

eurekha forbes/ vacuum cleaner model wet and dry — irresponsible service

i have purchased a vaccum cleaner model wet and dry which is not working currently.i have complained four times . first on 4.10.11 complaint number 85644014, next on 18.10.11 complaint number 64099002, next on 15.11.11 complaint number 85889152, 22.11.11 complaint number 85919992, but still i didnt get any response from your company ,please contact C.AJITH - [protected]

I acknowledge your complaint as I also faced the same issue and just gave up calling these guys and looking for another vaccum cleaner now rather than wasting my money in calling the Eurekha Forbes. It is really a frustating and cheating for the company to sell product with life time guarantee and now not even ready to send anyone. The complain numbers are neither addressed OR they call us.

Ravi.

Eureka forbes (Wet and Dry vacuum cleaner) — Poor service and product.

hi
i've purchased on Wet and Dry vaccum cleaner on Dec 2011. The product got the motor problem and some body came and changed the motor by Feb 2012 month. After 3 weeks of changing the motor, the same problem came back. Now in eureka forbes they are asking to pay the money and get service even though it is in Warranty period. Customer care person "Noorjahan" talking very rude and service person "Babu" not at all picking the call. Its very annoying and also irresponsible company. i wont suggest any Aquaguard product to anyone.

Dear Mr. Bala,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Was there a solution offered or not?

installation and service of auqu guard classic model

till now complaint is pending wef/[protected] complaint dt[protected],[protected],[protected] again dt[protected]