Eureka Forbes Complaints & Reviews

The laches of the connector that locks the pipe to the main unit has been broken.. pls provide with the same. The vaccum cleaner that I own is eureka forbes trendy nano.

UV Enhance model upgraded to RO. Pesently not working. Under AMC.

The matter was pointed to the service representative after the last servicing. Initially the leakage was intermittent but now it is continuous

Ihabe a Dr Aquaguard Compact. I wish to replace the cartridge myself. I srr that the cartridge is not available online on Eureka Forbes website.

They force customers to contact the customer care where only option available is pay for the hefty sum of AMC which is total waste. Or pay for one time cartridge replacement from their representative which is also waste of money as they charge too much for visiting.

Customer should be able to buy their own cartridges and replace them as they like. This malpractice by Eureka Forbes should be stopped.

I bought a RO from Eureka Forbes. My 2nd AMC was due and accordingly I lodged service request on customer care call on 27 Feb, 2021. Till date no technician arrived despite there continuous assurance of sending technician in next 24 hours. From last 4 days I am continuously calling to customer care and getting same reply that we have taken your complaint on serious basis and will send technician within 24 hours. Later, when I again called then I was informed that the technician has come and repaired my RO which is totally a lie and no one arrived. This situation was explained to the customer agent and requested to take action against such technician who did not arrived for service but reported that he has provided the service. This is nothing but a scam. I think I am not alone who got scammed like this. Again, I provided my all details about the RO malfunctioning. Again, they assured me of sending technician within 24 hours.

Fed up with these replies, I decided to talk to the Sr Executive but despite my several request no sr officials available on call neither they call backed despite their assurance.

I am totally shocked by this response by the company and don’t know what to do now!! Feeling deceived!! Now, I have decided to put my grievance on this platform for warning of future buyers. So that they don’t buy any product from this company. I am certainly not buying anything. Further, I am waiting for final response from the company and later will decide to raise the grievance at competent platform if I was not provided any service!!

Extremely disappointed with Service levels from Eureka Forbes as logged a complaint with Sales Representative Mukesh Shukla ([protected]) and Darshan ([protected]) from your office towards end of December with reference of expired AMC messages received from my new Doctor+ Unit bought in 2019 for which additional Extended AMC costs was already paid at the time of purchase.

Have been given to understand that the same has been escalated to accounts team for Reconciliation and same would be attended in some days and another some days and another days...Buy to No Revert as I write to you guys..

Now trust the matter has exceeded more than 3 months now and I'm yet to hear from anyone from your office.. appalled with a way a customer of more than 10 years is being treated upon like this.. Best part is the Executive as well as Rep have stopped responding to calls and Texts messages.

Dear Sir,

I have signed an annual contract with your company as per enclosed contract in the month of June 2020. The contract was taken up by Mr. Piyush Wankhede, his mobile number is +91 [[protected]]. I have paid an amount of Rs. 4890 for the same.

Our RO filter has been down from the past 1 month and we have lodged many complaints but no one has even bothered to attend to our machine. We have no drinking water at our house. In these times of lock down we are just dependent on the company for services.

This is the most atrocious service possible. Mr. Piyush wankhede does not take our calls and refuses to talk. He did promise on 4_5 occasions to come and rectify the machine but never turned up.

I have Eureka Magna HD RO. I am your many years old customer & also purchase every year AMC subscription/service.
My complaint number is [protected] (Raised on 25th Feb 2021 at 09:35AM). Once a technician (Vikas Yadav) visited but the problem was not resolved ..
I am regularly calling Mr. Amit Kumar (Service Head-Kanpur) - [protected] but he is not picking up my call...
Nobody is picking a call on Numbers ([protected], [protected]) given on a website.
Not able to find Ms. Vinath Hegde's mail id & Ms. Anu Kotian's mail id...
I am very fed up with this kind of service..

I want to ask you, me & my family about drinking Bisleri/Aquafina, daily expenses is around Rs.200-300, Till date i have spent Rs. 2800-/-, who will pay ??????? I need revert from you...

I have all the call logs & recordings.
It's requested of you for the first & last time, solve my problem

I was purchased an aquaguard expert after 10 days pcb board started mulfunction then i call the customer service they didn't change the pcb they promised 4 time service they don't serve after that 1 year completed and many of the parts of this machine got defective like led display, motor pump, filters, membrane etc.I don't recommend anyone to buy this type of product.

Hi
i've aquaguard water purifier which is not functioning, after lodging a complaint at customer care toll free no. nobody showed up even after 48 hrs.Water is a basic necessity still the service is so poor here in Gwalior, nobody responds to the call even if they they respond nobody shows up, every time i've to get a service i've to call a local mechanic to fix a water purifier . if the issue is not resolved i've to take further action as necessary .
Surendra Sharma
51, ravi nagar
GWALIOR
M.P

No agent is sent for changing the filters even after taking AMC . It been more than 24 hours the complaint is raised, till now there is no response from the agents. I am facing same issue every time since 3 to 4 years . Aquaguard service is so pathetic.

My request to instal purifier at my new address is booked on 23-2-21 having docket No.[protected]. But so far not done. Pl. look into it urgently.
regards
sankaran
Ph.[protected]

I have the water filter called Dr. Geneus which was under warranty till Dec 2020. In between tap is not working i have complained and replaced by the technician and charged for replacement of part. My question is when the system is under warranty paying huge amount for amc (compare to other branded water filter) why i should pay the parts of system. it is inbuilt. Of course i have paid only hundreds and not extended the warranty because of this reason. Every year the system value will be depreciation and amc charges will increasing more than 20 %. It is very shame of the company

We had raised a service request for my Eureka forbes. There was no response from the service center. So, repeatedly kept calling every 2-3 days and escalated. This happened for more than 40-45 days.
Then suddenly one person called me up saying from Aquaguard service center. He came to the house(with proper Aquaquard uniform) and told some issue with the motor and the whole unit has to be taken to the service center to fix it. Since we had waited such a long time and assuming how a random person would just call up and ask for aquaguard service, without checking for the ID card, we allowed him to take the unit. After a day or two he responded to our calls and said it sitll needs to be fixed But later he is not responding and its been almost 25 days now. So, I am doubting if the person came to my house was authorized or we got cheated?

This would not have happened if there was service attended the moment I lodged a complaint. After continuous complaints for 40-50 days there was no resolution.
I may end up losing the unit and got cheated because of your long delay.

I would need this to be resolved(if its not a theft) or I would need a compensation if its a theft.

I have logged my complain no [protected] on 8 Feb 2021for water purifier but not yet any action from Eureka Forbes.
I have followed up daily with customer care and every day I will get answer like your issue will be get it resolve in next 24 hrs.
I'm very disappoint about it and can say only thing about Eureka is one of most worst service provider who really don't care about the customer.

Hi,

I had logged a request for reinstallation and service for the above-mentioned product on 10th February 2021 and also received a request number - [protected].

I had reached out to your customer care number [protected] several times and only get an assurance saying our engineer will be visiting your place within 24 hours.

Regret to state that to date none of the engineers had been visited my place.

Please let us know whether the product will be reinstalled and serviced or we need to go for a different companies' product.

Will be waiting for your valuable response. Thanks.

Whenever I have contacted the Eureka Forbes to raise a request regarding my Aquagaurd water purifier, I'm flooded with calls from so many technicians. Why can't there be a proper channel from the company to arrange the technician. Over the phone, how do I recognise who is the genuine technician?
We rely on the company's service before we choose any brand and I'm so disappointed with this service handling by Eureka Forbes. I wrote an email regarding this to the help desk and guess what? I have so far received 5 calls in just 1 hour asking for an appointment to service my water purifier! How are they getting the customer information?

I purchased Dr Aquaguard, Rs 11690/- PO no SO11240407, 11.08.2020. during COVID-19.I received the product by Courier 0n 16th August. On 18th August the team Eureka from Indore installed the machine but insisted that to install an additional purifier of Rs 800/, which will help to increase the life of Dr Aquaguard; and the service to change of filters will be extended for 12 month from 6 month. They didn't give bill on my demand. Replied that they are helping you to reduce your forth-coming expenses on repairs.
Within a week of installation I found that the water flow is very thin. On 26th Aug 2020 after complaint the service expert came and exercised some tricks on the product and got filled the feedback "OK". But the problem remained same. In First week of September another expert came and opened the whole machine, interchanged the place of filter but no improvement. He suggested to install a Tullu pump to increase the water force from filter. Further I checked the water purified from Dr Aquaguard, it was 220 and lose its purity within 8 hours But the water purified in Copper and brass pot is also at 220 ph and will never loose its purification in the pot.
I send emails to the Company to return and refund the product on 9 Sept. 17 Sept, 20 Sept, 8 Oct, 10 Nov, 11 Nov, 17 Dec 2020, 29 Jan, 8 Feb 2021. in every reply the Eureka Forbes is asking to provide service and use genuine parts but not ready to process Refund.
in the personal talks Eureka Forbes Consumer Executive unofficially said that Company will never refund and accept return.It is he strict policy of Company.
I request Consumer Forum to help me for return and refund of Rs 11690 +800 = 12490 from Eureka Forbes along with the Rs .1 Crores claim of stress and use of time of a Academician . I
Please help.

Dear all

I am suggesting all of you not to purchase any product from Eureka forbes. I am calling customer care from November 2020 and today is 18th of February 2021 for Repair my water purifier which I purchased in the month of course September 2020.It damaged in between 2 months but still no one is responding for my problem. This is purely a fake company and product also. They only know how to sell the product. After selling they forget to give you service. Please please spread this message to all your near and dear to stop purchasing any product from Eureka forbes. They are doing only scam in India. I have already shared this with 10000 people. Please help me to reach this message at least 1 crore people.

I have purchased aquasure from aquaguard desire ro on last week of January 2020 in jaunpur (UP)from flipkart and from May onwards the sound of beep is coming from it since then I have complained several times with different modes and with different no. The service engineer came and said uv lamp is malfunctioned then again he came and said chip is not working and the issue not resolved yet...9 months of warranty period is gone in calling and...