Eureka Forbes Complaints & Reviews

I bought eureka forbes superb water purifier and right after installation it started leaking.
Now I have shaky confidence on whole product as the basic quality assurance tests are failing.
Please replace the unit or take it back with full refund.
Repairing the machine on very first day should not be an option.

Service request number: [protected]
EmailId: 95.[protected]@gmail.com

Date of purchase: 12th Dec, 2020
Date of delivery: 13th Dec, 2020
Date of installation: 14th Dec, 2020
Date of incidence: 14th Dec, 2020

I bought aquaguard machine on July 17 2020 from vijay sales jetalpur road vadodara.
In September machine got out to service so we changed candel and now on 1st December machine needs to change candle again so we showed up to vijay sales we contacted aquaguard customer care too but they said complain will solve in 24 hours but it's 11th today I have tried to vist store (vijay sales) 3 times and also I have complained to eureka forbes online too but no response I want to take some legal action against eureka forbes what should I do?

Kindly find the images the damage occurred during aqua guard installation by the EUREKA FORBES plumber on 09/12/20.

Customer Code: [protected]; AMC :[protected] at Kolkata.
Customer name: Mrs Tapati Sircar, regd. mob: [protected], alt. mob:
[protected]. Above unit was last renewed on 28/11/2019 for 1 yr at 1/53, Dover Place, gr. floor, Kolkata 700019 by Service Provider Mrs Karabi Chakrabarti.
Consequent to shifting, reinstalled around 08or09/12/2019 at Flat No: C2/7, Payamanti chs, Kolkata 700I07, Service Provider Mr Subasis Chakrabarti, mob :[protected]. Re-installation was at the initiative of Mrs K. Chakrabarti by Eureka Forbes Technician who was paid Rs 450/. Mr S. Chakrabarti over phone on 08/12/20 assured to transfer data to his area & provide online linkage for 1 yr
renewal.
Husband & self are above 75 yrs with co-morbidity staying at Indore, MP. Unable to visit Kolkata before 2021 end due to pandemic. Seek your help for early online renewal for 1 yr.
Regards

Eureka Forbes ticket no: [protected].

Ticket was opened on 15th Nov and technician left stating that he would have to get approval to replace the part and once approval is received, he would come and replace the part.

Post that there was no communication either from technician or from local body. No one bothered to even pick up the phone for week(s).

I have called and mailed support and there has been same answers with every reply :

"We have received your concern & tried reaching you however we could not connect over the call. We have taken a note of your issue & escalated to our concerned team.
Your concern will be addressed by the team as soon as possible”.

Now another local body stating that you would have to pay around 2.5K for replacement. (Even though we are covered in AMC).

If I read at the terms of contract : https://www.eurekaforbes.com/amc-terms-and-condition/
AMC Terms and Conditions - Eureka Forbes

"The Contract covers replacement of worn-out / exhausted parts, including Ultra Violet Lamp with new / rectified spares for all products / attachments:"

Why are we getting charged for parts that are wornout/exhausted?


There is no damage caused (by us) in any circumstances. The contract covers replacement of worn-out / exhausted parts for all products / attachments. I do not see a reason for me being charged for this replacement.

If customer must pay for product fault/issue it nullifies the purpose of having AMC. This amount should not be charged.

I would request you to intervene and have machine get working again without any additional cost. Looking for your help and co-operation as we are without water for almost a month now.

Complain of the Air Purifier not being attended since last one year. I am a liver transplant patient with three airpurifiers with none working. No service has been provided by any service center till date since they have been sold to me and installed.
Cell No. [protected]
Name - Dr. Shivaji Chavan.

Inspite of so many follow ups and calls... Nobody hs turned up for the service... Will not suggest anyone for the AMC ... Waste of money and time. We have to be online for hours to get connected to the service or complaint after that also no one will turn up for the service... And just in case if you don't lift their phone call they will close the complaint as it is done . Very very very bad service . instead you can go for urban clap or any other outside service providers

I have paid full amount as the sales person assured to deliver the product robo vac cleaner. He forced to pay on spot without giving time to think also

After paying no one is attending my calls and if I call the customer care they are taking complaint but no one is contacting after raising several complaints and customer care executives are escaping with stories and not taking any responsibility of the sale

I am not aware whom to contact to get a refund on the amount paid

Myself Tushar Budke, presently living in Penkar pada, Miraroad East. We are using aquaguard since long time but service which eureka forbes is giving now is very pathetic, they are totally not bother about their customers.

My wife Mayura Budke made complaint on 25 th sept 2020

"" Dear friend your complaint no. is [protected]. Due to the Govt restrictions to contain Corona outbreak please expect a delay in our response. For future requests, visit www.eurekaforbes.com""

Later nobody bother to call even for 4-5 days and No one come to check what is wrong with aquaguard. Later after calling so many time one person came name sanjay (mangesh Tiwari) on 7th Nov 2020 he said some problems with filter which he rectify in 2 days then later on nobody called to check status.

I again put complaint on 30th Nov 2020

""Dear friend your complaint no. is [protected]. Due to the Govt restrictions to contain Corona outbreak please expect a delay in our response. For future requests, visit www.eurekaforbes.com""

Then some person Rohit Tiwari called that he will rectify complaint in 2 days but still no any response till todays date
I called Rohit Tiwari to ask when he is coming to rectify he said your AMC is expired. It is very unfortunate to know that Eureka forbes does not have any data about our AMC. Our AMC is valid till 19.12.2021. Then he said his company doesn't have any copy and ask to send copy.

today i called again Tushar Gangurde to ask about about complaint, and he said that he doesn't have any data for complaint.

It's really very pathetic the way eureka forbes customer service people making fool to their customers and delivering very bad service, letting their reputation down. these people should be held responsible for such services.

I have 1 year twins at my home and they need only clean water because of this issue I'm ordering everyday 20.litrs of bisleri water from outside.
Already passed more than 2 amd half months but still Eureka forbes can not solve such small problem giving different reasons everyday even after having valid AMC.

Please find attached AMC for your reference.

Tushar Budke
Mayura Budke

I purchased water purifier enrich copper on 21st nov2020. The sales team promised me to give 3 years amc free like kent. I asked then to mention in the invoice but they have not mentioned.
I feel cheated and send mail customer care for past one week yield no result.
Their sales team is giving false promise to get more incentive.
All conversations recorded and to Crm but no response

Tushar Patel here from Bharuch, Gujarat, India. I have Eureka Forbes water purifier machine and it is under two years AMC. This machine is not working from 31st Oct' 20 and i have raised the online complain, my complain number is [protected]. My customer number is [protected]. Till the date my complain has not been resolved. I am paying 8000 INR for two years as an AMC charges. I an attaching complain number screenshot and mail screenshots.

My Aquaguard Nrich HD RO+ UV+ MTDS is not working from last few months, even though i had called multiple times nobody from Aquaguard addressed this issue.While installing new machine itself it didn't come up, he had to replace filter at the beginning itself. Within few months of installation this aquaguard did stopped working, service person came and did service, after 1 month again the issue started appearing, even though i had raised complaint earlier from the website, nobody contacted from the company.
Then i followed up via email-Deepa.[protected]@eurekaforbes.co.in as it suggested in the website, i got reply with service Ref- EFL1569580. But, nobody called me from company again it went in the same state and it is open from last 2months. Overall this process has started almost 6months back but not yet serviced, around this time my warranty also ended.
I am really fed up with the kind of support i am receiving for this product, just within few months of installation i am seeing this kind of issue is a big concern for me.

Your invoice No.[protected] dated 09.11.20
Sales order No.[protected] / 09.11.20 & Delivery No.33017551

I bought a new Aguaguard Classic Plus Water Purifier on 9th November, 2020 after making payment online. Although I received the product the very next day by courier it took more than 10 days for installation.
After installation your technician found water was not flowing and he ascribed that to a defective coil. He said he would ensure that the coil is replaced in a day or two. Another technician by name Aditya came and discovered that it was not the coil but the valve that was defective.
He said he would arrange to send a mail to your office, request for a new valve and then replace the defective valve with a new one no sooner that it is received.
It is now more than ten days since that happened and whenever I call Aditya, he tells me that the mail has been sent but he has not received the new valve till date. It is thoroughly disappointing and shocking to find a company like yours which claims to have a super efficient customer service system can be so indifferent and insensitive to customer needs .
I would request you to ensure that the job gets done within twenty four hours of receipt of this mail and also give me a discount of Rs.1500/= as compensation for not being able to use your new product for about 3 weeks after purchase.
I hope you will treat this as most urgent and take immediate action failing which I would be forced to lodge a complaint in the consumer forum and escalate it to a higher level.

Yours Sincerely,

Venkat

My product is eureka forbes Aqua sure water purifier have 12 month warranty in which two times free service is available we intimate for free service from date 13 Sept 2020 but company does respond for any any home service yet.There customer care said that our technician will be attend shortly but no any service provide by these company engineers. They are such alyre .
The company not responding any service we are need to drink non...

My product is eureka forbes Aqua sure water purifier have 12 month warranty in which two times free service is available we intimate for free service from date 13 Sept 2020 but company does respond for any any home service yet.There customer care said that our technician will be attend shortly but no any service provide by these company engineers. They are such alyre .
The company not responding any service we are need to drink non purifier water so we will may be suffer from illness this condition does not understand the company service dept
Encloser
Complaint number is
complaint no. is [protected].
On date 13 sept 2020
Complaint number document proof shown in photo

I had purchased an AMC for 2 years for my product and was given to understand that I would get cartridge replaced twice in the two year contract along with free service.
I have raised a request twice for servicing. The first time no one turned up and the ticket was closed. The second time a person visited her opened my machine asked me to make a video and send it to his boss. He then without doing anything closed the ro system and said he would cover back once the cartridge arrives.
A month passed and I followed up on the phone number in which he had asked me to send them video. When I called the person whom I had sent the video I got to know that the service ticket was closed. When I asked about the replacement I was told that the replacement was already done under amc which is good true. There is some goo[censored]p as your service centers have changed without proper handover and I'm suffering because my ro isn't working
I have been following up multiple times following up on email with subject line Re: Ref- EFL1777795: Bad Service/ product
I have escalated it to their Escalations teams that includes [protected]@eurekaforbes.co.in with no luck. Everytime they callback assure that the relevant team would get back and go ahead and course the ticket without resolution.

Installation of aqua guard water purifier Due to transfer from one place to another.

The locking mechanism (Latches) are broken and the hose pipe no longer gets fixed to the machine.in my view, these latches are too delicate to be a part of a vacuum machine, which gets dragged around during cleaning. The problem, once the latches are gone, the entire machine is useless.

Spares are unavailable even through internet.

We had placed an order for Dr. Aquaguard nrich RO model on 10th July, 2020 and the order number is [protected] and we made the payment of rupees 18, 490/- through a Eureka Forbes dealer in Coimbatore. After that we thought of cancelling the order because of negative reviews about the product in public forums.

But anyhow, the dealer convinced us to buy another product of lower cost and also promised us that the remaining amount will be refunded. So, we ordered aquaguard reviva RO priced at ₹14, 000 from the same dealer in the month of August, 2020.

It's been 4 months till now the refund amount of ₹4000 was not at all initiated and we frustrated with the dealer. Kindly help us on getting the refund amount.

Product bought: Aquaguard Reviva
Paid amount: ₹18, 490
Actual amount:₹14, 000
Refund needed:₹4, 000

Payment method: credit card
Paid to : Eureka Forbes
Payment reference number:21362081

I have made AMC for the above product for 2 years (04.9.2019 to 03.9.2021). As per Terms & Condition, I am elligible for a free replacement of a set of candles/filters/membrane sometimes during Aug/Sep 2020. Seeing that nobody is coming, I lodged a complaint (No [protected] dated 20.10.2020). A Technical Person named Mr Tushar Pandit came on the same day, replaced 3 candles but did not replace the membrane which is most essential and costliest too. I endorsed my remark in the work order sheet (CS-[protected]) as "work incomplete". He explained that the material is not available in store and he will replace as and when it is available. 3 months have elapsed from the due date but I did not receive the service which I paid one year back.
Please investigate the matter and intimate me the action taken against the person for misleading me and not communicating me the progress further. Also, please intimate as to how you will compensate the loss to me.
With regards
Suman Khara