Eureka Forbes Complaints & Reviews

We have been raising complaint for past 10 days. But the person who comes is unable to solve the problem. We have repeatedly mailing and what's app to the company to send a senior technician but they are not sending. We are in AMC and they are wantedly not solving the problem bcoz they have to interchange the parts which are covered under AMC contract.

I purchased water purifier from Amazon on[protected] and the product delivered on[protected] after 2days I got a call from technician and he told me he can’t come to my place for installation and asked me to return the product . I raised complaint regarding same but till now the issue is not resolved and they are still following up the issues with no proper solution.

I have taken AMC for my RO for two years in 2019 in Gurgaon, Sector 46, Haryana. As per AMC document any part failure will be replaced without any cost during the AMC period. Now i have moved to Bangalore.

But Eureka Forbes Bangalore team is saying part replacement is not covered in AMC and will be charged.

Whereas Gurgaon team is ready to replace the part free of cost. Part replacement is costing around 5000/- for me.

Need your intervention for this.
Anil Kumar
+91 [protected]

There has been noshow by the technician, a month has been already passed since I raised the service requests Ticket no [protected].

Escalated to deepa.[protected]@eurekaforbes.com, but no resolution yet.

Eurekaforbes need to refund the AMC amount if they can't service.

My RO machine with supply order No. SO 1193486 dated 11.06.2020 has been purchased from eureka forbes. Since its installation, the machine has issue of blocking of water with zero output within every 15 days. Everytime complaint has lodged with eureka forbes, technicians had visited and everytime provided with different advices and the problem never rectified fully, and same problem persists after every 15-20 days, Till October 2020, now from last 6 months, machine is unserviceable (No use/Not working). We have complaint many times but issue never resolved . RO remained unserviceable.

We are very disappointed with the services of eureka forbes and this has created mental and physical problems in my family life.
In view of this, there may be some defects in the RO machine at the time of installation, which was never highlighted and suggested by technicians .

Even no technician visited the house for attending complaint. This is poor state of affairs from them.

Aqua-guard AG ENHANCE NXT UV+ is installed in the in between 20.10.2020 to 26.10.2020 is out of order. LED 1, 4, 6, is on when current is supplied led 3, 4 is lonkin in every 3 second

Pathetic service its been 19days but no person has come for repairing my product.
I have raised a complaint ([protected]) on 14 May 2021, as my water purifier has stopped working.
No response till known from the service end.
Please look into the matter and resolve the issue as soon as possible.

No water
from last 25 days I am giving complain no 1 solve my problem after I paid also 10380
May contact number - [protected]
When calling customer care no of eureka forbs no satisfactory answer
i also tweets @VikramSurendran
@MarzinShroff
@EurekaForbes
no respond
also give mail to [protected]@eurekaforbes.co.in,
deepa.[protected]@eurekaforbes.com

they also not responding

My complaint no. [protected] dated 10.5.21 and [protected] dated 17.5.21.

I lodged a complaint first on 10.5.21. The technician came but he failed to resolve the issue since the problem occurred again within three days. Thereafter, I again lodged the complaint on 17.5.21 but no one is coming to attend the fault. I am facing problem as the acquaguard machine is not working.
I am afraid I never expected such poor service from you. Could you attend to the issue forthwith!
Alka

Purchased a RO in January 2021 and the same stopped working in March after my complaint it was repaired by technician.

But its stopped working again, RO is defective, and company have cheated me by selling it.

Ro is not working.
Wasting too much water.
Taste is not good.

I have sent email to Deepa.[protected]@eurekaforbes.co.in and
Complaint reference number is[protected] which they closed without doing anything.

Another complaint number is [protected]

I also called at their customer service several time on [protected]

I have purchased a RO in January 2021 and the same stopped working in March after my complaint it was repaired by technician.

But its stopped working again, RO is defective, and company have cheated me by selling it.

Ro is not working.
Wasting too much water.
Taste is not good.

Water leak from nozzle.

Customer- NIROD KISHORE PANDA
Customer code- [protected]

I purchased the purifier on 31 jan 2021 and on 27 may 2021 the purifier light is blinking for filter replacement. I called customer care and they sent a technician who said filter needs to bs changed and will cost 3000 rs. I said its just 4 months filter is gone where there are only 4 people in my house. He then said it is due to pressure of water and u need to fit booster pump which will cost 2500 rs. So i asked him if there is a water pressure problem then while installation why the service men did not check and why its is being said now. He is saying the installer might be plumber and not engineer which was sent by aquagaurd. I am using aquagaurd crystal nxt uv purifier. If i have to pay 3000 to 4000 in 4 months whats the use of it i will better buy 25 ltr tanks every alternate days.

I have purchased AURA 7L UV & UF water purifier on 23 feb 2021 from Amazon its under Warranty.

I have raised a complaint ([protected]) on 14 May 2021, as my water purifier has stopped working. I have contacted many times but due to Pandemic it got delayed i also understand.

No response till known from the service end.
Please look into the matter and resolve the issue as soon as possible.

My Aquaguard's complaint is logged by my father who is a senior citizen on 18th of May but still no one has come to address it. He has to bring Bisleri water during lockdown situation which is causing him incovenience. We have paid for a yearly maintenance but the service is hopeless. Every day the customer support promises to send an engineer but no one turns up. This is a harassment and despite paying the maintenance the service is so bad.

Hi, This is Palash Chakraborty and my registered mobile number with Eureka Forbes is [protected]. I purchased Dr AQUAGUARD NRICH HD UV (Asset ID[protected] and Serial Number* :[protected]) last year June 2020 along with 2nd year extended AMC (till June-22). But suddenly I am getting message now that my first year warrenty is going to expire and I need to take AMC again for 2nd year. I logged a complaint - [protected] with the company and followed up multiple times with customer care. But till date it is not yet resolved and I am still getting reminder message for pending 2nd AMC. I have the receipt of 2nd year AMC with me taken from direct employee during purchase. Kindly support this matter to get it resolved at the earliest.

Hi Concerned Team,
I was purchased Water Purifier from Amazon at 21st May. Also i got service installation request from Eureka Forbes. Ticket number is [protected].
After giving lots of call to your so called customer care, i didn't get any call for installation.

So because of you pathetic service, i want to return your product and for my call cost and my wastage of time. I need my call cost and my time spent cost.
My email id: kr8.[protected]@gmail.com
mob : [protected]

Earlier i had taken a two year amc in 2019 may. when i had asked for replacement of cartridges on 15th may 2020 and Eureka forbes technicians did not turn up on time and after regourous follow up and escalation they came and replaced the cartridges on 23 june 2020 giving reasons due to covid they have limited staff.

Today on May 23 2021 when my two year AMC expired 10 days later the technician called up and came to service and charged me Rs 4900 for 1yr AMC.We suspected the amount charged and asked why the amount is high technician told me that the charges are increased this year.
But he never mentioned about any first time service charge, since service was already done, I paid the amount by cheque.
After that i got the message from Eureka forbes that Rs 530 was charged to me as first time service charge since the AMC is expired 10 days ago.
I have escalated the matter with the Eurekha forbes but the response they cannot reduce Rs 530 service charge. why should one pay for lack of service from eurekha team.

Aquaguard machine not fixed properly on last servicing

Customer ID: [protected]
Complaint Service: [protected]

I have purchased a Dr. Aquagaurd Nrich HD UV from Eureka Forbes sales man Sayan (+91 [protected]) on 15th May, 2021. He said he will exchange our old Aquagarud Nano RO with the new one. We paid Rs. 14740 via BHIM UPI (Transaction ID:[protected]. They gave me a temporary handbill.

But when they send me a digital e-receipt, it was with wrong amount and wrong mode of payment. During the purchase time we asked them that lockdown will get started will you serve during that time, or we will purchase later or arrange alternatives.

But they convinced us that as its an essential service so we will deliver and install your product within 48 hours or maximum 5 days.

But now 5 days over they didn't deliver my product neither sent me the corrected e-receipt.

When I called their customer service and the salesperson Sayan and other representatives ignored our request and delay it.

They told me they can deliver after lockdown. Under these uncertain circumstances, we can't guaranty that lockdown will not extend. So my money is basically locked with this fraud company that cheats people with essential goods in this situation.

Rs.14740 a big money for middle-class people like us. We need our money back during this situation if they can't deliver the product.

I hereby request the government authorities to take action against them. If they can't deliver then why they took the sale with false claims, why they are allowed to sell ?!

i want a refund of my money, they have a 30days money-back policy. Return my Rs. 14740!