Eureka Forbes Complaints & Reviews

Hi.

Kindly respond to the complaint number: [protected].

It has been launched early this year, but we haven't received any sort of response.
Thank you....

Brand new aquaguard geneus ro plus uv filter bought from bajaj electronics kothaguda, hyderabad in jan 2020 developed sensor problem within 2 months of buying then giving water with white jelly suspensions since july. Company refuses to replace unit despite several complaints. Repair not possible as cause not known. Demand immediate replacement or compensation. Wasted lot of money buying bottled water. Aquaguard service very bad in hyderabad....

My above said water purifier comes under amc from 7.10.2019 to 7.102020 which comes under two times services. Due to lock down, it was given only once and when i asked one mr. Sasi (Ph.[protected] he says he cannot do anything and its hand of god. Since the service has to done once in 6 months and my last done service was in june, i requested him to extend the warranty. This is highly unjustice...

Had raised a complaint about water not filling on 4th. On 5th it was replaced but was defective. Tried calling the executive, customer care no response. New service request raised. Have been calling Customer care daily, the Manager in charge, escalated the issue, mailed the CEO too., Registered a new complaint again. But in vain. After having taken AMC for 2 years, they are refusing to fix the issue. Need to be taken to court for taking money...

Efl1481115: unsolved complaint [protected] dt 28aug2020

Dear sir
The service call [protected] was booked on 28th aug 2020
After several follow up - 7 days later the call was closed and asked to open a fresh call.
Raise the issue an escalated service number was issued efl1481115
The vaccum cleaner was picked by service agent in kurtigate sarjapura bangalore on 4/9/20.
Service agent informed...

Hello there,

We purchased the aquaguard classic+ from eureka forbes on 9th december 2018 costing rs 10, 190/- and the machine has worked for a week. Now since the machine was in guarantee their representative came and rectified the issue and this process was being repeated until the next year. On 15th december 2019 we purchased an extension of annual maintenance contract amounting to rs 2140/-. Now unfortunately the pandemic...

Sir,
I have ordered one no. Vacuum cleamer model: ecwdx2+ec steam cleam mop on 23.06.2020 on line.
Consumer id: [protected]
Order id: [protected].

Order is acceped on 25.906.2020.

Delivery is not recieved till date.

Contacted on line many times but to no avail.

Anil kumar chaudhary
[protected]@powergridindia.com...

I am from hyderabad, my aquaguard genius water purifier stops working every 3 months, after every 3 months the technician needs to visit and repair it for it to work for another 3 months.

The problem now is no one knows when the technician will come after giving a complaint, last time when a gave a compliant the technician came after 40 days, i waited for 4 weeks got fed up and got my water purifier repaired by a technician...

After sales service is pathetic. I had to follow up for 2 weeks to get water drain issue. They were prompt to collect the AMC money post that they will never showed up. When ever I call they will mention as short of manpower due to COVID. But to my surprise eurekforbes emp itself visited when I booked repair on Urbanclap.@livpure seems to better option. I lost 9k for annual maintaince plus repair charges on urbanclap....

I took 2 years amc for maintenance for my aquaguard water purifier on 14/06/2019. I paid around 8000/- + gst for same. After register the amc no body visited our place for do the service. I can understand the covid -19 lock-down period from march to july. But i am trying to contact some body through their customer care for a service. I book the service request two more time also through eureka forbes web site. But still no response from their...

Continuous water leakage observed in the RO enhance water purifier. A few days ago, the agent installed a new filter and within a week, leakage is observed....

We have purchased a vaccume cleaner long back nearly about more than 20 days back but so far no body has turn out for demonstration of how to use it was promised us that next day the person will come please look into the matter...

Dear sir,
I would like to draw your attention towards your staff behaviour, i was thinking of buying vacuum cleaner from sometime i found your advertisement on fb on sunday[protected] so i gave my details, got a call and a person name pradeep kumar singh and he came and showed us the demo.
He asked me to buy the product so i told him give me some day time will review fully and will order he started forcing at the same time...

Brought a new water softener from eureka forbes and its not working after a month o[censored]se and i have been chasing after the service center for the repair of it but no one is attending the product for repair....

I purchased dr. Aquaguard water purifier from eureka forbes website on 11th aug 2020, i received a defect piece with sensor problem, next day we came to know that maintenance cost is 5800rs from technician at the time of installation. But sales person misguided about maintenance cost and told that maintenance cost comes below 2000 every year & after that i raised a request on 12th aug 20 to return that product & refund amount as per company...

I had purchased a Vaccum cleaner model trendy steel against bill dated[protected]
This Vaccum Cleaner is not working since january 2020, i had made several complaints on customer care number : [protected]
complaint no. [protected] dated: 07/02/2020
[protected] dated: 23/02/2020
[protected] dated:[protected]
[protected] dated: 21/07/2020
[protected] dated: 06/08/2020

complaints on mail ID...

I have purchased one aquaguard geneus dx ro+uv+uf+tg in dec 2019 and the pain started.

1. January 20 : 1st complain logged with no error.
2. 25 feb 20 : 2nd complain logged : no water
3. 16th march : 3rd time complain logged : no water
4. 18th april 20 : 4th complain logged : no water
5. 27th aug 20 : 5th no display no water

The above record shows that the product is defective.br...

I paid for a mop n vac on 14 Aug 2020 for rs. 20990. Attached is the payment receipt. This was a prepayment for delivery on 22 august, 2020. The product is not delivered yet. When I called the nos given, I only get a call back from the call center assuring me of the product. But no news from their local offices. Days are going by. I need to know whether I have been duped off my money or there is a delay in the delivery....

We took Eureka forbes water purifier nearly 10 years back. We pay AMC of rs. 8000 every 2 years. They will change all filters twice and will replace any part if damaged within this 2 years. They changed the filter candles while paying the amc on aug 2018. For changing the 2nd., time as per amc. rules, they are saying that they have already changed our filters 5 months back, which they didn't do at all. We wrote to customer care, call customer...

Dear sir/ madam,
This is to introduce myself as a costumer of eureka forbes ro. My mobile no. [protected]. This is to bring to your kind attention, how much i have suffered due to the irresponsible behaviour of the costumer service provider of eureka forbes.
I have been siviourly cheated by socalled service technician of eureka forbes. The technician took rs. 9000 from me in the month of march 20, as service charges. However...