Eureka Forbes Complaints & Reviews

After taking AMC no proper response for service issue, as few parts has to be replaced for free, they are delaying the service, from past 2 weeks product is not working, Due to pandemic it is very tuff situation for senior citizens to go out and stand in queue for filtered water, even after multiple communications, escalations mail we are not getting the issue solved .

Promising daily for within 24 hrs resolution by every customer, representative, local agents are so rude they are saying come and visit the office if you are calling us and troubling daily, we are not going to replace.

I request kindly help us get back the AMC amount so that we can go for some other filters .

Taking AMC has caused us so much issues, if without AMC they would visit us every 2 months to clean and service the filter.

Filter maintenance and repair was scheduled for 7th April, but no one has still arrived to do the maintenance. The technician is repeatedly saying nothing has been assigned to him and customer complaint is saying they have escalated but no action appears to have been taken. The water has practically turned filthy and unconsumable. We have a 3 year AMC with Eureka Forbes and this is a recurring problem.

Please have someone look into this immediately.

I’m a resident of Metropolis building, Mumbai and we have an Aquaguard Water purifier. I must say that the quality of the product is very poor. We have renewed the service contract, so technically the company should provide us with no cost services for smooth functioning of the product.
Recently, the service guy came to fix the pressure valve since the filter started leaking and told us to pay for Rs1000 for purchasing the pressure valve. Isn’t the company liable to purchase/replace the pressure valve and fix the problem?
The customer care people are saying that no one will be able to come and fix the solution and we’ll have to wait till May to get it fixed.
This is a serious concern and I would request the company to take this matter into consideration and send someone to fix the matter asap.
Email - [protected]@gmail.com

Purifier is not working, the light is blinking, water is not getting purified and getting a knocking sound

Company become arrogant, not interested in customer satisfaction because it has been 5 days since delivery of product no one came for installation and not asked for installation from company..

Poor service
Poor customer feedback.
Bad in talk
Delaying to increase the maintenance
Customer care is bad in providing satisfaction

Our product is Aquargurd superb
We bought that in 2019 it didn't even worked properly for 1 month. For every 2-3 months a new repair. We are fed-up with this product . I'm not at all satisfied with this product, I personally give ZERO rating for this product.
Machine gets paused for every 2 mins. Service boy repaired it and kept a new filters and he took ₹5000-₹6000 . Within 2 days it went to the same position. It is not working now.

The mtce. services provided are poorest and I am yet to come across any other organization which could match their acumen in this regard. I had purchased Aquaguard geneus in September-2016 and my customer ID is [protected]. Since then, the machine was under AMC till October2020. I had lodged one complaint on 19th August, 2020 on [protected]@eurekaforbes.com which was neither acknowledged nor attended to. The issue was deliberated in detail on company

Hi sir/madam,
My Eureka Forbes aquaguard asset id:29096689
Name :Rajith kumar

Iam from chennai kundrathur..this is regarding my aquaguard magna purifier amc renewal...I have put 2years amc for my aquaguard water filter on 17-apr-2019...one set of filters changed on starting of the amc ...another set of filters changed on jul 2020...last month they came for service and told our filters got damaged...carbon filter got opened.. within 8 months how it's possible I don't know...and other thing ...we are having amc till this 17 th of April 2021...he supposed to replace as that filter alone...but that technician asking me to renew that amc now...I cpmpalined in customer care also...but they are not speaking reponsibly...he is asking us to do as per technician advice...I informed him clearly we bought this because of Eureka Forbes not for that technician...but not proper reply...he is telling that he will arrange technician but not sure about carbon filter change...iam having call recording proof also...please check this issue and solve my issue ...I wanted my filter to be changed without any charge...but sure I will renew my amc after my present amc date...kindly resolve my issue...

My complaints no [protected], for vacuum cleaner repair . Your technician attended and will be delivering on 5.04.2021 when I called he is telling the spare part has not been received as we need very urgently vacuum cleaner otherwise please return the vacuum cleaner tomorrow.

We have no source of drinking water for past three days in this summer. The so called tech managed to ruin a perfectly working device(aquaguard) with their inexperience. There was no issue with it, I don't understand why would they schedule a service and send an inexperienced and underage boy masquerading as a service tech.

I have a water purifier machine from Eureka Forbes, which I got from the company representative after returning my old machine and paying the difference amount. They never updated the product on the account linked with my phone number. Recently (Apr 01, 2021) I renewed my AMC using the Eureka Forbes website, and accidentally purchased the AMC for the old machine, as the new machine was not getting displayed in the product list. I am trying to get in touch with the Eureka Forbes team to update my AMC to the new machine but till date no response. I am not able to get in touch with them via phone or WhatsApp. Please request you to either process the refund, or transfer my AMC. I will pay the difference if any.

My AMC Contract No.: [protected]

Dear Sir
I have sent at least 17 reminder email to customer care and CEO for refund of my money for wrong product supplied by them. I had paid the money to them in advance before the product being delivered. However for the same money they are making me run pillar to post for which due to be paid by them to me. I am really getting tortured by Eureka Forbes for the legitimate money paid to them for which i have not received any service till date nor any refund despite being agreed by them. Complain id [protected] 28.02.2021

Bought new filter Aquaguard Amaze one of the most expensive model end March. Installation was done and water leakage detected. It was repaired by putting teflon and some mods. Again after a week the leakage started and have raised a complaint unattended. Since 10 days are over I cant raise replacement too through flipkart. Now it's been a week I have logged complaint as well as escallation as well as talking to customer care, but no action taken yet. I have to put utensils below the filter so that my cabinets do not spoil.
It is a defective product and Eurèka Forbes should replace it.

Customer name Jagdeo singh
Contact no [protected]
I have submitted request for ro installation on 23 /03/2021 and again on 29/03/2021 and 03/04/2021.
Till now installation is not done. Customer care executive giving 48 hours timeline repeatedly.

I've purchased aquaguard classic uv+ and I've not received any gift from your side. I've even submitted the complaint by calling your call center and even though no response from there side. The sales person who delivered the product is also making one or other reasons and simply dragging time. Sales person Ramesh : [protected], Vijayapura Karnataka.

I've paid amount of ₹11690/- and according to the eureka forbes website...

I am your customer and bought vacuum cleaner 3 years back and recently bought water purifier. I am writing this complaint against your service center in Vellore district, Tamilnadu. We have given the vaccum cleaner motor for repair 4 months back, till date there is no proper response from the center, and they are not polite with customers. We have agreed to change motor with payment. Please take immediate action against the service center and get repaired our vaccum cleaner motor, will pay the cost of motor ( approximate cost Rs. 2000/-). Thank you, sumitha.

Hi,

We have taken Aquaguard on May 2020 and it got delivered in June.It worked exactly for 5 months and then the problem started.Almost every month I have to call customer care and raise a complaint.Initially they say within 48 hrs technician will come home. Even after 48hrs, nobody will come I have to make repeated calls to customer care and they keep on asking me to wait. So this happens every month from the month of December.I called the escalation department and they connect me to Area manager Mr.ChandraShekar and Franchaise Manager Pratap Reddy. They always make fake promises and say that issue will not repeat but some or the other issue will be repeated almost every month. And the response I receive from Pratap Reddy is my number is not registered in there system for warrenty please check with customer care and customer care says they have forwarded to technician. I am so much frustrated calling them everymonth and following up with them.I asked to replace my product or give the permanent solution.I wonder within an year how cum product goes for so many issues.And surprisingly one of the technician says I am using is more so it is giving more issues.I brought water purifier to use and to put it a side it is minimum common sense and the other technician says this model has so many issues please talk to your sales guy and escalate on him.Here nobody takes the owner ship.
Below are different complaints raised by me.

[protected] - 6th December' 2020
[protected] - 30th December' 2020
[protected] - 28th Jan'2021
[protected] - 17th Feb'2021
[protected] - 27th Mar'2021

Water supply is distributed. It may be problem of pump

We have an active AMC till this year end, the unit stopped working and have raised a complaint on 15th March ([protected]) and there was no response from the service team, We have tried to escalate using all the options and nothing worked. Today I noticed that the complaint date they have changed to 28th.

There was spark in the split AC and it tripped for a while. I fear this may repeat. Kindly do the needful.