Eureka Forbes Complaints & Reviews

We have been suffering from a lot of problems with your product and being harassed by your mechanics from last 8 months. After contacting the customer care a lot of times, we couldn't have got rid of the problems.
Every time a mechanic from your company comes and mind the problems temporarily and wants the satisfaction code. But after a single day, all the problems return.
We have already lodged complaints many times, but haven't got any solution after having AMC of 2 years.
We are very much dissatisfied with your product and service.
Please look into this matter and do the needful at the earliest.

Barnali Mukherjee
Contact No. - [protected]
E-mail: [protected]@gmail.com

Purchased Aquasure - Delight water purifier from Amazon and Installation request (#[protected]) was raised from Eureka Forbes for the same. After the request was raised, no technician turned up for installation. Its been 6 days since the request was raised and no call from any one in Eureka Forbes.

Tried reaching their sloppy customer care who don't have a clue on where the request is and who is handling the request. I escalated multiple times couldn't get hold of customer care escalation team. The repeated response from customer care team is escalation manager is busy and you will get a call back. No one bothered to call.

Hello, i have been looking for a replacement for hose pipe for my trendy nano vacuum cleaner.

The locking mechanism (Latches) are broken and the hose pipe no longer gets fixed to the machine. I went to service center they don't have the part. While looking through the company's website, i couldn't locate the part there too.

Please help me with this issue.

I have booked a service contract for 2 years for my ro (contract receipt no[protected] and recd a redemption code for festival dhamaka with a link for redeem my gift. on opening the link not able to login and redeem my gift even the consumer care people were not able to help. i request you to resolve this

Have Lodged complaint No. [protected] on[1st October) for not functioning of water purifier, company Technician visited on[2nd October) and informed that a part named PCB requires change and will be replaced in 6 days. After that company is not bothered to replace the part and till today machine is not working. In spite of calling several times and sending several escalation emails company is not responding. I have AMC with the company for the period from 13/07/20 to 12/07/21. My customer code is [[protected]).

The RO installed at my house is not working. It could not be repaired by your technician as he has not been given P. C. B for replacement. My customer code: [protected]. Complaint aiready registered with you. My wife sick and bed ridden. Causing lot of hardship to over 80 yr old persons.

Complain of water purifier dated 20.10.2020 not yet resolved. Customer care service is useless. I have reminded about 10 times but no action is being taken. Machine under amc.
Service request no.[protected]

Vacuum Cleaner Pipe is disjoint. After sales nobody came to demonstrate also, We need replacement of the pipe.

I had purchased an Aquaguard water purifier in August 2019. The product came with a one year warranty with 2 free services. The first service was due in February '20 but was not done despite repeated requests made on their customer care number. After persistent follow up and email to their customer care service at last, it was done in June'20. The second free service due before the warranty period ends, too was not done despite numerous phone calls to their customer care number. After the warranty period ended, I started getting many phone calls to go in for AMC. When I asked them, why my free second mandatory service due to me, was not done, they had no answer. It looks like Eureka Forbes is only interested in extracting money from customers, without giving them services due to them. I regret buying their products and do not recommend their products to anyone.

We purchased the Zero Bend + Steristeam Vacuum cleaner from Eureka Forbes in Feb 2020. The SteriSteam started leaking water and also not heating from May. After multiple complaints for 2 months they took the Steristeam to the service center and returned after a month saying they have replaced the heater. But after 2 weeks o[censored]sage it is having the same problem.

The zero bend worked for 6 months and 2 months back the wheels...

Hi,

I bought MAgna RO-UV water purifier in 2017, In 2018, representatives from Ion Exacense (Aquacare) came and said they are from Aqua guard and asked for renewal of contract. I thought it was from aquaguard and later to realise they are partners of the Eureka Forbs. They are cheating and spoiling the name of your company. I took AMC for 2 years by paying 8000+. During this time they have not changed the spare parts as per the contract. I had to call them for service literally.

Fed up with this, I have decided to buy Kent or AO Smith. I am dropping this message to safe guard your business from such fraud companies.

Very poor after service. Our water purifier was working fine, one find day aquaguard executive dropped in for the free annual service post which our purifier stopped working. On raising a complain multiple times spoke to the head of Jorhat Branch Mr Ashish to save his face - he conveniently lied saying the executive was not from eureka, double harassment to a troubled customer. i did enlighten him that there is no water from the time they opened the purifier and we do not have water to drink and need immediate service. No rectification till now. Eureka Forbes just lost a loyal customer with this bad service and harassment.

Recepted sir madam. Complain about the product and service we have purchase eureka clean mop n vac date 14/08 /2019 rupees 21990/- by feeling genuine about product as consider by sales executive Mr Dayanand tiwari who assured any complaint regarding service company will give Immediate service we are sorry to say past 5 mnth we are complaining repeatily on on your compain portal as a well as Mr dayanand tiwari. Sales employee 09109062. Date of the compain you can check on your compain portal we one again request to take immediately action on this in this pandemic we are not domestic helper only the we are depending on this product

No one can contacted me still. Really regretting to Prefer Eureka Forbes over other brands. Installation Req Number - [protected]

Water is not coming, i raised the complaint on 1st Oct, they closed ticket without resolving issue, whenever i called customer care service, after explain my issue, they are disconnecting my call, i fed-up with your service.

My complaint details:
Service Request Number: [protected]
Date: 08-July-2020

Service Request Number: [protected]
Date: 30-July-2020

Service Request Number: [protected]
Date: 01-Oct-2020

i have taken AMC for two years, i do not want to continue your service.

it is too bad, i will raise my voice in all platforms.

This is regarding mop'n'vac vacuum cleaner we bought about 3 months back and it was delivered after a month but within 10 days it was unusable as it was blowing the electrical fuse for the entire flat. A complaint was logged at that time and we got a replacement product about 20 days back. We started using that new replacement machine and since 2 days, We started to get the same issue this time in a different flat. New Complaint # [protected].

A Eureka Forbes engineer visited us today and he had no clue as the moment we plugged it in, it's blowing off the mains. It's not a flat issue as this is a different flat now and another old vacuum cleaner with all other electronics are working perfectly fine. Engineer escalated the issue and apparently had to order some replacement parts for which he had no ETA for resolution.

What kind of products are you selling with these dangerous usage conditions? Don't you test them properly? Spent Rs. 22, 000 with worst product, 3 months and 2 complaints, 1 replacement later, Still unable to use it. Need a clear ETA and need quick resolution of the issue ASAP.

Guys I have been calling the helpline number & everyone is committing that the next day it will be replaced but no one has still called nor arrived. I have installed a water purifier on 26th Oct but later found this to be defective & on the very same day called up the service number and asked for a replacement but no one from the comany has called or turned up at my place.

Pls address the issue imm.

My email id is [protected]@gmail.com

The red light on the aquaguard is blinking and the flow of water has stopped.
Also we have observed irregular service for the cleaning and changing the candles.

I am Having Regular Problems with the Euroclean Steri Steam Product which I have Bought From You on 14th Feb 2020.
After a Lot of Follow-Ups The Product was taken for service sometime in July 2020 and Returned after Repairing Last week only after a long time.Now again the same has stopped Working.
This Product supplied is having a defect for sure. Invoice Copy I am Once again attaching.
I am Requesting Now for the Immediate Replacement of this Product without any further Delay from Your side.If You are unable to do the Replacement please do Refund My Payment as I do not want to keep Following Up Like This.There are a lot of Products available in the Market and I shall Immediately be able to get the same.
I am expecting an Immediate Reply to my Mail as I have been troubled Enough on this Matter.I am Regretting the Choice I have made to buy your Product.

Dear sir,

I purchased euroclean wdx2 on 23.10.2020 from the salesman mr.Dhanapal, [protected] & product received on 24.10.2020 he explained the product details, but after using the product we had a complaint on damage product & not working after 10 minutes while machine is on process, raised a complaint with customer care & shared a complaint no on 25.10.2020, but till date no one is responding even shared the details to mr.triumal [protected] sales manager as informed by mr dhanapal. kindly replace the product at the earliest .the attachment contains the bill & damage product snap shot for reference .

Regards

SACHIN JOHN THOMAS
[protected]