Eureka Forbes Complaints & Reviews

Hi, This is Palash Chakraborty and my registered mobile number with Eureka Forbes is [protected]. I purchased Dr AQUAGUARD NRICH HD UV (Asset ID[protected] and Serial Number* :[protected]) last year June 2020 along with 2nd year extended AMC (till June-22). But suddenly I am getting message now that my first year warrenty is going to expire and I need to take AMC again for 2nd year. I logged a complaint - [protected] with the company and followed up multiple times with customer care. But till date it is not yet resolved and I am still getting reminder message for pending 2nd AMC. I have the receipt of 2nd year AMC with me taken from direct employee during purchase. Kindly support this matter to get it resolved at the earliest.

Hi Concerned Team,
I was purchased Water Purifier from Amazon at 21st May. Also i got service installation request from Eureka Forbes. Ticket number is [protected].
After giving lots of call to your so called customer care, i didn't get any call for installation.

So because of you pathetic service, i want to return your product and for my call cost and my wastage of time. I need my call cost and my time spent cost.
My email id: kr8.[protected]@gmail.com
mob : [protected]

Earlier i had taken a two year amc in 2019 may. when i had asked for replacement of cartridges on 15th may 2020 and Eureka forbes technicians did not turn up on time and after regourous follow up and escalation they came and replaced the cartridges on 23 june 2020 giving reasons due to covid they have limited staff.

Today on May 23 2021 when my two year AMC expired 10 days later the technician called up and came to service and charged me Rs 4900 for 1yr AMC.We suspected the amount charged and asked why the amount is high technician told me that the charges are increased this year.
But he never mentioned about any first time service charge, since service was already done, I paid the amount by cheque.
After that i got the message from Eureka forbes that Rs 530 was charged to me as first time service charge since the AMC is expired 10 days ago.
I have escalated the matter with the Eurekha forbes but the response they cannot reduce Rs 530 service charge. why should one pay for lack of service from eurekha team.

Aquaguard machine not fixed properly on last servicing

Customer ID: [protected]
Complaint Service: [protected]

I have purchased a Dr. Aquagaurd Nrich HD UV from Eureka Forbes sales man Sayan (+91 [protected]) on 15th May, 2021. He said he will exchange our old Aquagarud Nano RO with the new one. We paid Rs. 14740 via BHIM UPI (Transaction ID:[protected]. They gave me a temporary handbill.

But when they send me a digital e-receipt, it was with wrong amount and wrong mode of payment. During the purchase time we asked them that lockdown will get started will you serve during that time, or we will purchase later or arrange alternatives.

But they convinced us that as its an essential service so we will deliver and install your product within 48 hours or maximum 5 days.

But now 5 days over they didn't deliver my product neither sent me the corrected e-receipt.

When I called their customer service and the salesperson Sayan and other representatives ignored our request and delay it.

They told me they can deliver after lockdown. Under these uncertain circumstances, we can't guaranty that lockdown will not extend. So my money is basically locked with this fraud company that cheats people with essential goods in this situation.

Rs.14740 a big money for middle-class people like us. We need our money back during this situation if they can't deliver the product.

I hereby request the government authorities to take action against them. If they can't deliver then why they took the sale with false claims, why they are allowed to sell ?!

i want a refund of my money, they have a 30days money-back policy. Return my Rs. 14740!

My customer id and register mobile no. with the company is [protected] and [protected] respectively. I have register a service request vide request no. [protected] on 08/05/2021. Next day two technicians one of them is named as Mehdi Husain(M. No. [protected]) came for service and replaced all the filters of the purifier under AMC given by them(Details of payment is as under; Payment Reference No.388884 dtd. 09.05.21 of Rs.9850/- vide transaction id[protected]. But the technician has left out a wire outside of the filter. I have registered a complain for the same on 10.05.21 on customer care no but till date no one has visited for the same. During this period I have also register4-5 time escalation request for the same. On 20/0/21 when the machine has stop to function, I have registered one another complain on website of the company and mailed my concerns to Deepa.[protected]@eurekaforbes.co.in. But till date no one has visited to repair the same. Further one more concern, the company has massaged a link to download the AMC documents but the format is not supported by the apps commonly used in PC or Mobile. I have registered these service request through my register mobile no or one another no. i.e. [protected]. As shown by the company's app after repeated complains since last 13-14days(from first complaint date), yet the status of the complain is open. Within this period I have received two calls from their technicians(as said by them) but no one has attended the same.

We was purchase aquagurd classic + on 08/02/2021
Suddenly it stop functioning after 3 months, now they are suggesting replacement of filters, which may cost around 2500 rupees.
Worst company. Do not buy any products from eureka forbes.

I have bought Aquaguard Active Copper from the company directly. However, I got a call for AMC and I did AMC with Aqua Care. Later some one from Aquaguard called me for AMC and they told me that, Aqua Care is not from Eureka Forbes, but they are authorized dealer. So, my question is how Aqua Care got my number and product details, unless it is provided by Euroka Forbes. The person who came to change the filters was very fishy. I am not sure whether he changed the filters with new ones, as I was busy with a meeting. He was taking the old filter even after I asked him leave it. When I confronted him, he had no excuse. I asked him to open the filter and show me the filters are new. But the filters he changed had no date/time on it. Now after few months, the filter is showing red light, they are not even registering the complain.
Euroka Forbes should take the responsibility of this and correct the situation. For now, they should attend to my filter;s problem.

I’m using aduaguard magna water purifier from Eurekha Forbes. It’s under AMC. Service is not done properly. I have raised my concern to their team and no response. 4th time in a row from last three months I have raised service request. Service not done properly. Now the unit is fully stopped and no response from their side after escalating to the concern team

Asset ID: 32436170. 5 Days back my water filter stopped working. Completely. No lights nothing. Called up the usual technician who comes for servicing the unit. He checked the unit. He called his superior and told him the problem. The superior told him that he will send someone to fix that problem.

We are still waiting. I called[protected] and[protected] everyday since then. No one picks up. I called [protected]. The number is not toll free. And I had the pleasure of listening to computer telling me to press 1 or maybe 2 or hey go ahead and press 5 and let's see what happens. And then I was told by the same computer that the executive is busy please hold. I held on. Not daring to breathe.

And It got irritated and cut me off.

I was informed by my mobile service that the pleasure of following a computers instructions had cost me Rs. 8.27

On top of paying for the AMC now I have to pay for trying to lodge a complaint on the customer care number

I am still waiting if anyone at Eureka is interested.

Camc services not extended even after 5 months of payment and follow up

I had raised reinstallation and filter replacement request on 30th April. But executive came for it only on 5th May. Reinstallation and filter replacement was done too. We renewed our AMC too. Later we noticed the RO was leaking and informed executive who came as well as Karapakkam customer care centre too. He again came on 6th May and informed us that tank was overflowing and some part needs to be replaced. On 8th May he replaced it but no luck RO is still leaking and TDS is 700. Pls look into the ASAp.

It has been two years of complaints now. And they just don't revert. They don't call. Don't pick up our calls. And no service provided. And this is when my product is covered under 2 year AMC. Worst company.

Dear eureka forbes my complaint number is [protected]. Does eureka forbes company has any shame left? you people have made a habbit of harassing customers. this is my last conversation with you people, next time i won't even think twice before suing the company for harassment. you people have become insane. due to your company's delay in service/ repair, gallons of water has been wasting from the day complaint was registered. have some shame. and your technicians are hopeless without any knowledge of work. And moreover your company's technician asvised me to stop the leakage on my own. And the softerner is not even making the water soft. Told your technician to check the hardness and he did not perform any test. If the company cannot not fulfill the service requirements or repairs please refund my money and take your machine back. Kent systems are more reliable and their services are efficient and their technicians are more sound and knowledgeable than yours. So please do look into this matter.
Regards-
A harassed customer since day 1 of installation of machine, you can check my previous mail too.
It was because of previous interaction with you and the solution to my issues. I did not take any harsh step. But now your company is testing a customer's limits and patience.

Hi,

My name is Avinash, i am from Chennai on 30th march 2021, i bought Mopnvac zero bend product on name of my mom (Mrs.P.U.Nithya ph# [protected]) and it got delivered on 31st march 2021, sales person B.Saravanan sold the product to me and paid him the total amount of 24000 rs cash (1000 advance & 23000 final payment), and we started using the product and suddenly it dint work, i requested for a service to helpline and registered a complaint (011B090430).

I dint get any response regarding the complaint from your organization, and, i reached many times to few other people by google search no one is responding to my request, called multiple times to B.Saravanan ([protected]) he dint pick my phone.

I am badly treated by your organization and very very poor service from your end, you have cheated me by selling this useless product and stole my 24000 rs.

Please return my amount and take back this product.

Bill no
Eureka Forbes Limited 040933 & 061247

It is flashing fault no 4 from last two days, dont know whether water is safe to drink or not, kindly help us asap

Dear sir
We have aquasure xpert from auqaguard, it is flashibg fault no 4 from the last two days and We are unable to do anything due to lockdown in indore mp, , , , We are facing problem and dont know whether the water is safe to drink or not, pls help us out asap

I went to official website of eureka forbes and put enquiry of softner and after which sales person Siddaraju([protected]) visited my place and got a 2000 litre softner installed but he has cheated me frauded 4000 rupees

i have all whatsapp messages with me and i am sending complaint to eureka forbes but they are not doing any thing.

Suresh
[protected]

I have ordered Aquaguard but no one has come yet to install. I have been waiting for installation for more than a week now.
I received a call from this number [protected] and asked if Installation is done, when I said No, they instantly disconnected my phone and.they do not have courtesy to pick the call again or reply back

I purchased a Aquaguard water purifier based on the suggestion from Eureka Forbes sales executive on Apr 23, 2021.

An RO model was suggested for me, while the input tds was only 350 PPM and also informed me that wastage water would be less than 1/3 rd of input water.

After installation I saw that the wastage water was more 3/4 of input water, which is not suitable for me as we live water scarcity area.

When complained about it, the technical team was very keen to prove their product is working correct and blamed me back saying I should have researched about the RO technology and water purifier.

I requested for return of the product and they say that they cant do that.

What is the point of having return policy in your website, when you cant do that.

When requested for live demo to see the wastage water, you told it is not possible.

As per National Green Tribunal, how can you sell RO water purifer for areas having water source less than 500 TDS. Is it that you dont follow the directions by government.

Are you telling customers should be aware of these directions before purchasing your product. If yes, then why do you have sales team.

Please take your product back. I am ready to bear the losses also and but dont want this tension.