Eureka Forbes Complaints & Reviews

Dear sir
We have aquasure xpert from auqaguard, it is flashibg fault no 4 from the last two days and We are unable to do anything due to lockdown in indore mp, , , , We are facing problem and dont know whether the water is safe to drink or not, pls help us out asap

I went to official website of eureka forbes and put enquiry of softner and after which sales person Siddaraju([protected]) visited my place and got a 2000 litre softner installed but he has cheated me frauded 4000 rupees

i have all whatsapp messages with me and i am sending complaint to eureka forbes but they are not doing any thing.

Suresh
[protected]

I have ordered Aquaguard but no one has come yet to install. I have been waiting for installation for more than a week now.
I received a call from this number [protected] and asked if Installation is done, when I said No, they instantly disconnected my phone and.they do not have courtesy to pick the call again or reply back

I purchased a Aquaguard water purifier based on the suggestion from Eureka Forbes sales executive on Apr 23, 2021.

An RO model was suggested for me, while the input tds was only 350 PPM and also informed me that wastage water would be less than 1/3 rd of input water.

After installation I saw that the wastage water was more 3/4 of input water, which is not suitable for me as we live water scarcity area.

When complained about it, the technical team was very keen to prove their product is working correct and blamed me back saying I should have researched about the RO technology and water purifier.

I requested for return of the product and they say that they cant do that.

What is the point of having return policy in your website, when you cant do that.

When requested for live demo to see the wastage water, you told it is not possible.

As per National Green Tribunal, how can you sell RO water purifer for areas having water source less than 500 TDS. Is it that you dont follow the directions by government.

Are you telling customers should be aware of these directions before purchasing your product. If yes, then why do you have sales team.

Please take your product back. I am ready to bear the losses also and but dont want this tension.

Sir/madam

I have bought Amaze model water purifier from Amazon in February
since I have purchased there has been constant problems coming in purifier.My purifier is not working over a month now.and we are so much harrased and depressed due to this.

I have made several complaints on eureka forbes mobile application.somehow they close it everytime without solving my problem or without even contacted.
one of their employee engineer Hemdutt mobile number [protected] ensured me several times to replace the product.its been over a month now
now I have called him over 100 times he is not taking my calls.
it's very annoying, disrespectful behaviour and very unprofessional.i have been tortured mentally and harrased so badly.
Elders and kids in the house are getting effected but this company is paying no heed to my problem.
please solve my problem as soon as possible.and help me replace the product .and for compensation for harrasment

Jatin Manocha
house no 55 Kartar Shah Nagar.
Panipat
[protected]

HI, I made a call to your customer care no[protected] on 7 th April about my vaccum cleaner WD X2 not working . One Mr Prasanth {[protected]} from Madhanagar, Chennai visited on 8 th April and informed that the wire had gone and to be replaced . That would cost ₹ 1200 /-, he said and will order for the spare, will be replaced in a week ...
Till now .nothing has happened and I phoned your customer care no 4 days back and I was told that they would inform the dealer .
SO far no service or a call or a reply from the great Eureka Forbes .
I am surprised to see such a worst after sales service in my life . Dont bother about the customer .
Now, I expect you to kindly look in to the complaint and do the needful ...
Further delay from your side may invite unnecessary actions .

Regards
C S Nanthakumar

Date of incident: 20.04.2021
Complain Id : [protected]
Client Number: [protected]
date of complaint- 19.04.2021
Full Description of the incident:
The service mechanic of the aquaguard dealer of Puri of Odisha came to repair the fault of the machine on my personal complant to Mr. J. Jena, the proprietor of M/S Swasthika Servces, Area Franchisee of Eureka Forbes, Guru Vihar, Lane- 1, Puri. His mechanic Mr. S. Paul came for repair and showed me that some water was coming and he told that flow will increase with passage of time. However, after 10 minutes, no water was flowing and the motor ceased functioning altogether.
Having been felt cheated, I complained to the Eureka Forbes Helpline . After about 4 hours of complaint, I received a mobile call from Mr. Jena by whom I was shouted out and shouted down. He was very much agitated that I had a complaint against him. He bluntly refused to attend to my call and. Being asked as to what I would do to get drinking water as I have AMC valid upto 19/06/2021, he replied that he was not responsible for it as the Eureka Forbes is responsible for it squarely. I was non-plussed and worried as we are a family of five which comprises me(71), my wife(65), my son(47), my daughter(45) and her son(6 years).
Then I had to contact the customer servce centre in their emal.
Somebody, Mr. Simon Behera(as he told me) from Bhubaneswar contacted me and requested me to reach out to Mr. Jena. Accordingly, I telephoned to Mr. Jena and he had decided? to ignore my six calls already.
Till now, no effective repairing and restoration work has been undertaken and we are forced to take undiluted and undstilled water risking our lives to pandemics for which M/S Eureka Forbes and Mr. Jena are squarely responsible. Upto the time the restoration s made, am eligible for compensation including untoward happenings, if any.

We have an active AMC till[protected], the Water Purifier not working and have raised a complaint on 26th March-2021 ([protected]) and there was no response from the service team, We have tried to escalate using all the options and nothing worked. I had called so many times to customer care and they told technical will come in 24 hrs and resolve the issue. Till now nobody come for repairing the water purifier. I asked to customer care so many times, but they don’t helping on in this regards.
Name: Dinesh Shrivastava
Customer Code-[protected]
Mobile: [protected]
AMC DETAILS- Service Product Code- ASX0RSC12

After taking AMC no proper response for a service issue, a few parts have to be replaced for free, they are delaying the service, from past 3 weeks product is not working, Due to pandemic, it is the very tuff situation for senior citizens to go out and stand in queue for filtered water, even after multiple communications, escalations mail we are not getting the issue solved.

Promising daily for within 24 hrs resolution by every customer, representative but no one visiting to fix the issue. Every two days ticket expires and customer service provide new tickets. Here is the list of renewed tickets -
[protected]
[protected]
[protected]
[protected]

I request kindly help us get back the AMC amount so that we can go for some other filters.

Taking AMC has caused us so many issues, if without AMC they would visit us every 2 months to clean and service the filter.

After taking AMC no proper response for service issue, as few parts has to be replaced for free, they are delaying the service, from past 2 weeks product is not working, Due to pandemic it is very tuff situation for senior citizens to go out and stand in queue for filtered water, even after multiple communications, escalations mail we are not getting the issue solved .

Promising daily for within 24 hrs resolution by every customer, representative, local agents are so rude they are saying come and visit the office if you are calling us and troubling daily, we are not going to replace.

I request kindly help us get back the AMC amount so that we can go for some other filters .

Taking AMC has caused us so much issues, if without AMC they would visit us every 2 months to clean and service the filter.

Filter maintenance and repair was scheduled for 7th April, but no one has still arrived to do the maintenance. The technician is repeatedly saying nothing has been assigned to him and customer complaint is saying they have escalated but no action appears to have been taken. The water has practically turned filthy and unconsumable. We have a 3 year AMC with Eureka Forbes and this is a recurring problem.

Please have someone look into this immediately.

I’m a resident of Metropolis building, Mumbai and we have an Aquaguard Water purifier. I must say that the quality of the product is very poor. We have renewed the service contract, so technically the company should provide us with no cost services for smooth functioning of the product.
Recently, the service guy came to fix the pressure valve since the filter started leaking and told us to pay for Rs1000 for purchasing the pressure valve. Isn’t the company liable to purchase/replace the pressure valve and fix the problem?
The customer care people are saying that no one will be able to come and fix the solution and we’ll have to wait till May to get it fixed.
This is a serious concern and I would request the company to take this matter into consideration and send someone to fix the matter asap.
Email - [protected]@gmail.com

Purifier is not working, the light is blinking, water is not getting purified and getting a knocking sound

Company become arrogant, not interested in customer satisfaction because it has been 5 days since delivery of product no one came for installation and not asked for installation from company..

Poor service
Poor customer feedback.
Bad in talk
Delaying to increase the maintenance
Customer care is bad in providing satisfaction

Our product is Aquargurd superb
We bought that in 2019 it didn't even worked properly for 1 month. For every 2-3 months a new repair. We are fed-up with this product . I'm not at all satisfied with this product, I personally give ZERO rating for this product.
Machine gets paused for every 2 mins. Service boy repaired it and kept a new filters and he took ₹5000-₹6000 . Within 2 days it went to the same position. It is not working now.

The mtce. services provided are poorest and I am yet to come across any other organization which could match their acumen in this regard. I had purchased Aquaguard geneus in September-2016 and my customer ID is [protected]. Since then, the machine was under AMC till October2020. I had lodged one complaint on 19th August, 2020 on [protected]@eurekaforbes.com which was neither acknowledged nor attended to. The issue was deliberated in detail on company

Hi sir/madam,
My Eureka Forbes aquaguard asset id:29096689
Name :Rajith kumar

Iam from chennai kundrathur..this is regarding my aquaguard magna purifier amc renewal...I have put 2years amc for my aquaguard water filter on 17-apr-2019...one set of filters changed on starting of the amc ...another set of filters changed on jul 2020...last month they came for service and told our filters got damaged...carbon filter got opened.. within 8 months how it's possible I don't know...and other thing ...we are having amc till this 17 th of April 2021...he supposed to replace as that filter alone...but that technician asking me to renew that amc now...I cpmpalined in customer care also...but they are not speaking reponsibly...he is asking us to do as per technician advice...I informed him clearly we bought this because of Eureka Forbes not for that technician...but not proper reply...he is telling that he will arrange technician but not sure about carbon filter change...iam having call recording proof also...please check this issue and solve my issue ...I wanted my filter to be changed without any charge...but sure I will renew my amc after my present amc date...kindly resolve my issue...

My complaints no [protected], for vacuum cleaner repair . Your technician attended and will be delivering on 5.04.2021 when I called he is telling the spare part has not been received as we need very urgently vacuum cleaner otherwise please return the vacuum cleaner tomorrow.

We have no source of drinking water for past three days in this summer. The so called tech managed to ruin a perfectly working device(aquaguard) with their inexperience. There was no issue with it, I don't understand why would they schedule a service and send an inexperienced and underage boy masquerading as a service tech.

I have a water purifier machine from Eureka Forbes, which I got from the company representative after returning my old machine and paying the difference amount. They never updated the product on the account linked with my phone number. Recently (Apr 01, 2021) I renewed my AMC using the Eureka Forbes website, and accidentally purchased the AMC for the old machine, as the new machine was not getting displayed in the product list. I am trying to get in touch with the Eureka Forbes team to update my AMC to the new machine but till date no response. I am not able to get in touch with them via phone or WhatsApp. Please request you to either process the refund, or transfer my AMC. I will pay the difference if any.

My AMC Contract No.: [protected]