Eureka Forbes Complaints & Reviews

My Aqua Guard purifier is having water leakage since May 20th. I raised a complaint (# [protected]) on 25th May 21 by calling their customer support # [protected]. They informed me due to corona situation there will be delay in service. I said I was OK if it was a matter of 1 week of wait. But now 11 days have passed by there is no response from their end. I escalated to Deepa and their CEO's email id since then. They have also not responded.
Strangely When I try to escalate to Ms. Anu Kotian or Ms. Vinath Hegde or to their ombsman at https://www.eurekaforbes.com/ombudsman/ it says my ticket is not valid. But I do have the whats up message from Eureka Forbes [protected] with the complaint # [protected] opened on 25th May.
Only on Apr 2021, I renewed my AMC contract with them for 1 year for Rs 5000. Sadly after pocketing the money they show no inclination to address my issue. Very disappointed with their service. Either they should refund my AMC amount or provide me service in a timely manner.

RO not working

I have AG CLASSIC MODEL Of water purifier from Eureka Forbes & there is problem in water purifier & water is not coming out & have registered complaint on their helpline & have been given complaint no [protected], we have taken 3 years AMC which is valid till date till July 2021, I have been repeatedly calling on their helpline & getting follow up number but no person came for service till June 4th that means from last 8 days suffering badly & have to buy potable water from market, I have never seen such poor response from any company despite of having paid AMC active. i have been contacting their helpline number [protected] & again they had given me follow up no [protected], finally when i have not received any update & called local person & paid Rs1500 to change filter, which is supposed to be changed by company service person as it was under AMC

Bought the +Eureka Forbes Robo Vac N Mop on 18.02.2021 vide you Invoice No.[protected] dated 18.02.2021. Using the machine regularly for cleaning and mopping at my home. Today (05.06.2021) while the machine was working (vacuum cleaning the floor) suddenly it stopped. There was a voice recorded message as 'fault' and didn't work. On visual inspection, we could find that the Bumper has given away from its position and the machine is not moving/working. Hence, I request you to kindly depute your service engineer to attend/rectify the fault immediately. Matter urgent.

P. Rajagopal

This is regarding my service request placed on 4 May 2021 for Aquaguard classic for which I have made multiple follow ups till date but of no avail. All the time your cusotmer support person is saying that issue is escalated, delay due to pandemic and so on but the service engineer has not visited my place till date and it is a month now. I called yesterday and insisted on reason for the delay for which your customer support person has said that she will arrange a callback but i have not recieved any call till now and almost a day have passed. I am not sure what is prompting your staff to make fake promises and no concrete action.

Kindly look into it and take positive action . Also looking forward of a positive response from you.

We have been raising complaint for past 10 days. But the person who comes is unable to solve the problem. We have repeatedly mailing and what's app to the company to send a senior technician but they are not sending. We are in AMC and they are wantedly not solving the problem bcoz they have to interchange the parts which are covered under AMC contract.

I purchased water purifier from Amazon on[protected] and the product delivered on[protected] after 2days I got a call from technician and he told me he can’t come to my place for installation and asked me to return the product . I raised complaint regarding same but till now the issue is not resolved and they are still following up the issues with no proper solution.

I have taken AMC for my RO for two years in 2019 in Gurgaon, Sector 46, Haryana. As per AMC document any part failure will be replaced without any cost during the AMC period. Now i have moved to Bangalore.

But Eureka Forbes Bangalore team is saying part replacement is not covered in AMC and will be charged.

Whereas Gurgaon team is ready to replace the part free of cost. Part replacement is costing around 5000/- for me.

Need your intervention for this.
Anil Kumar
+91 [protected]

There has been noshow by the technician, a month has been already passed since I raised the service requests Ticket no [protected].

Escalated to deepa.[protected]@eurekaforbes.com, but no resolution yet.

Eurekaforbes need to refund the AMC amount if they can't service.

My RO machine with supply order No. SO 1193486 dated 11.06.2020 has been purchased from eureka forbes. Since its installation, the machine has issue of blocking of water with zero output within every 15 days. Everytime complaint has lodged with eureka forbes, technicians had visited and everytime provided with different advices and the problem never rectified fully, and same problem persists after every 15-20 days, Till October 2020, now from last 6 months, machine is unserviceable (No use/Not working). We have complaint many times but issue never resolved . RO remained unserviceable.

We are very disappointed with the services of eureka forbes and this has created mental and physical problems in my family life.
In view of this, there may be some defects in the RO machine at the time of installation, which was never highlighted and suggested by technicians .

Even no technician visited the house for attending complaint. This is poor state of affairs from them.

Aqua-guard AG ENHANCE NXT UV+ is installed in the in between 20.10.2020 to 26.10.2020 is out of order. LED 1, 4, 6, is on when current is supplied led 3, 4 is lonkin in every 3 second

Pathetic service its been 19days but no person has come for repairing my product.
I have raised a complaint ([protected]) on 14 May 2021, as my water purifier has stopped working.
No response till known from the service end.
Please look into the matter and resolve the issue as soon as possible.

No water
from last 25 days I am giving complain no 1 solve my problem after I paid also 10380
May contact number - [protected]
When calling customer care no of eureka forbs no satisfactory answer
i also tweets @VikramSurendran
@MarzinShroff
@EurekaForbes
no respond
also give mail to [protected]@eurekaforbes.co.in,
deepa.[protected]@eurekaforbes.com

they also not responding

My complaint no. [protected] dated 10.5.21 and [protected] dated 17.5.21.

I lodged a complaint first on 10.5.21. The technician came but he failed to resolve the issue since the problem occurred again within three days. Thereafter, I again lodged the complaint on 17.5.21 but no one is coming to attend the fault. I am facing problem as the acquaguard machine is not working.
I am afraid I never expected such poor service from you. Could you attend to the issue forthwith!
Alka

Purchased a RO in January 2021 and the same stopped working in March after my complaint it was repaired by technician.

But its stopped working again, RO is defective, and company have cheated me by selling it.

Ro is not working.
Wasting too much water.
Taste is not good.

I have sent email to Deepa.[protected]@eurekaforbes.co.in and
Complaint reference number is[protected] which they closed without doing anything.

Another complaint number is [protected]

I also called at their customer service several time on [protected]

I have purchased a RO in January 2021 and the same stopped working in March after my complaint it was repaired by technician.

But its stopped working again, RO is defective, and company have cheated me by selling it.

Ro is not working.
Wasting too much water.
Taste is not good.

Water leak from nozzle.

Customer- NIROD KISHORE PANDA
Customer code- [protected]

I purchased the purifier on 31 jan 2021 and on 27 may 2021 the purifier light is blinking for filter replacement. I called customer care and they sent a technician who said filter needs to bs changed and will cost 3000 rs. I said its just 4 months filter is gone where there are only 4 people in my house. He then said it is due to pressure of water and u need to fit booster pump which will cost 2500 rs. So i asked him if there is a water pressure problem then while installation why the service men did not check and why its is being said now. He is saying the installer might be plumber and not engineer which was sent by aquagaurd. I am using aquagaurd crystal nxt uv purifier. If i have to pay 3000 to 4000 in 4 months whats the use of it i will better buy 25 ltr tanks every alternate days.

I have purchased AURA 7L UV & UF water purifier on 23 feb 2021 from Amazon its under Warranty.

I have raised a complaint ([protected]) on 14 May 2021, as my water purifier has stopped working. I have contacted many times but due to Pandemic it got delayed i also understand.

No response till known from the service end.
Please look into the matter and resolve the issue as soon as possible.

My Aquaguard's complaint is logged by my father who is a senior citizen on 18th of May but still no one has come to address it. He has to bring Bisleri water during lockdown situation which is causing him incovenience. We have paid for a yearly maintenance but the service is hopeless. Every day the customer support promises to send an engineer but no one turns up. This is a harassment and despite paying the maintenance the service is so bad.