Eureka Forbes Complaints & Reviews

The above said purifier is having power supply problem. Technician came and checked and instead of repairing the PCB is asking for replacement of PCB which is technically not correct. Water purifier is lying unattended. May be looked into and suggest for repair in stead of replacement of PCB.
Contact No. [protected]
e mail:[protected]@yahoo.co.in

The Eureka Power Speed vacuum is the worst piece of junk vacumn I have ever had the terrible experience of dealing with. It takes some of the dirt you thought you picked up in the front and blows it out the back while billows of dust fly off the front while you vacuum. You don't have to worry about frequent dumping of the canister because it takes forever to fill it since the damn thing doesn't pick up much at a time. The only relief or pickup help I get is using a part off of my old machine by attaching it to the nozzle. I will never purchase a Eureck vacuum again in my life time and would advise all my friends, relatives and anyone else I know or run into to avoid that product at all costs. Always thought Eureka had a good reputation guess I was wrong or the product has degenerated big time.

We are using eureka products since 2007 like cleaner n water purifier. Upto the istallation of doctor classic +, we were fully satisfied with the products and its use. But upon purchase of Dr. Classis +, we lost our satisfaction. Upto the free service of this unit there was no any problem of replacing the filters. After a year, the issue of free replacement of filters arised. In that case since I have no any other option other than to make a service contract with the company. I have made a service contract of two years. After 3 months, the technician was called for replacement of filter. At that time technician told that you have to pay Rs. 2500 for replacement of filter eventhough there is a live service contract. Means every three months We have to pay for replacement of filters. In this way this unit become more expensive than its unit price and even having a service contract. Considering the above facts, we were compelled to go for other option than using this unit. Therefore we have compromise ourselves to purchase a lower value product other than eureka. Now this unit is idle lying with us.
We give you two options:
1. Take away this unit and refund our money.
2. Provide free replacement of filter ant time during service contract.
Hooe for proper reoly. Oterwise We will be persude to discuss in the eureka family also.

I am writing this email with very painful. I have requested for customer support to fix an water leakage issue. They are not helping and behaving rudely. So don't purchase this product. My humble request.

Dear sir mere pass eureka forbes ka super ro hai main last 2 mahine main 10 complaint kar chuka eureka forbes ko parantu ye log mere ro ko thik nahi kar rahe hain aur baar baar complaint ko resolve kar diya aisa kahkar close kar de rahe hain inke responsible person ko call karne par wo kahte hain ki company ke pass saman nahi company saman nahi bhej rahi hai kabhi kahte hain humne compnay chhod di hai

Worst service by Eureka Forbes, i raised complaint on 17th February 2021 via complaint no [protected], also escalated complain after a week via no [protected] but there is no response from Eureka Team. They do not have courtesy to even contact customer for any delay or to provide any update. Had word with their HO and their office in Pune but no response from anyone. I have recommended to my friends to purchase this product but now onwards i will not recommend anyone to purchase this Eureka Forbes machine.
Note : Raised complaint to change Wheels and Dust filter.
Following up since long with many people but no one is even responding to my calls.

I am V NAGESWARA RAO
201 SIDHARTHA APT
NEAR VIJAYNAGAR COLONY
OPPO VENKATESWARA TEMPLE
HYDERABAD 57
MOBILE [protected]

SINCE YOU ARE A REPUTED MULTINATIONAL I TEMPTED TO ORDER.
For my requirement of two cameras I waited one month for each camera after paying. some five six persons visited or contacted me claiming he is chief. They dont have ids or brochures. they didnt give any receipt or paper ..both the cameras failed in one
month. finally one technician moin found the defective adapter.
both adapters failed. they didnt replace. they doest take 128 gb cards. I didnt receive any cash receipt. I dont know password or how to fix it.
similar products are available at less than half price.
I feel i have done a mistake.

Hi,

I raised a ticket for aquasure not working. Technician visited twice and could not able to fix it. They are keep telling they are waiting for extra spares. Its been 43 days. I have called their customer care for almost 20 times and tried to reach technician. No response from their side.

Hi, I submitted service request [protected] on 4th March. Technician visited and said motherboard needs to be replaced.
The product is under AMC. Everytime you call them they say it would be done in 1-2 days, but it has not happened in last 12 days. We are surviving on mineral water because of this. No response inspite of multiple escalations. Can I submit complaint here?

Recently I bought a vacuum cleaner from eureka Forbes. As we are interested in paying in installments, the seller gave us a gift offer of providing a spyker watch worth 3000 rupees as a gift by paying the whole money once. So we pay the whole money, accepting the gift offer.
As per the salesman the watch will be delivered via courier within 15 days. And I get nothing so I contacted their service executive, they assured me to wait for the gift.
Finally I got the watch after waiting for one and half months from then. The brand name of the watch received by me is "Firstrank SONA". This is the scam happened with me.
I hope this complain help me.

Sir I am sanjoy a disabled person my aqua guard is not working from 11/03/2021 and my complaint number is [protected] but no body is attending my complaint since last 5/6 days though my aqua guard is under AMC till January 2021 what to do sir please help me as you helped me earlier

One of your franchise supplied water softener in the Month of January 2021 and the same is remaining uninstalled since then with no service engineer giving proper advice and solution nor the money has been refunded which amounts to Rs. 32000/- PO No. S01639035 Dated 17.01.2020. Kindly give the email id of yours so that i can forward the additional details to process my refund

Complaint no. [protected].

The service centre here in Bhubaneswar are named by two persons Saimon Jena and Satyajit Barik who have been giving false assurance since yesterday and now after about 40 hours they are doing we have no technician available. Why sell products if proper service can't be given. Fed up of the Eureka Forbes products.

Very Very unhappy with your service. my complaint is pending since 28th feb 21

Ref no [protected]. escalation request no [protected]

Hi, Myself Dr. Amit kumar and I am writing this after so much dissatisfaction and disappointment about Eureka forbes services.
I purchase their best water purifier Genius plus after 1st year completion when i go for AMC it's not working well. I have paid 6000 for AMC. Inspite of my several request to their customer care they have not responded. From last 10 days we are running post to pillar and their is no solution to it.
Services and behaviour of engineers are really pathetic. Engineers have no knowledge about machine parts. They blame each other.
Hope this time we got some solution.

Brand logo scratch

Hi Team,

Sorry to write this but your service have really gone worst.
I have brought aquagard in Dec and it stopped working on 13th Feb.
So I raised complaint on 14th Feb and after 3 days technicial came and said its issue with some internal part. Company will send another pasrt and we will fit and he went to come in 2 days.
After that am calling customer care daily and still its not fixed. Sometimes they just hang or say your voice is not audible and all. When I ask to connect with higher authorities they just transfer and after 30 min also its not connected.

If anyone can help me please do.

Hi Team,
On 14th Feb I have raised complaint related to my aquaguard water purifier. One tecnicion came and said some issue with machine will need to contact company and get new part.
After this he never came back. I called on customer care no [protected] but always same update tecnician will contact in 24 hrs but no one contacts. Till todays I have called 14 times but same response.
Really not happy with such service.
my contact no [protected]

We bought eureka forbes water softener before 5 months ...till now we didn’t get any results of soft water from hard water for daily use...and service is very poor and their response is very poor..so we kindly request you Look after our problem and please rectify as soon as possible...if there is any option of returning the product..we are ready ...because this machine is useless to us ...service is very poor .they are not even responding to phone cal also

I have purchased eureka forbes trendy steel model vacuum cleaner from Vijay Sales Nizampet Hyderabad. I made the purchase in July 2020 with a thought that it will be helpful for us (when maids do not come due to covid). However it was used once or twice and it failed to function. I have raised a complaint in September. I was informed that the technicians may take time to attend due to covid. They never turned up or contacted until December 2020. I contacted customer care end of January. The technician came and said the motor failed (which is the only key part). Sine one month there is no response. So called customer care again, escalated it to escalation department and escalation department head, area service head. They made commitment that it will be resolved today Monday 8th of March. But now they say it will take more time. I have trust. In summary, I have almost brand new vacuum cleaner which we could not use during necessity. And when it will be functional (hopefully) the warranty period will be over. I want to approach consumer forum Court. Can anyone guide me.