Eureka Forbes Complaints & Reviews

I am using Dr Aquaguard Magna nxt Ro since Feb, 2018.Our daily usage about 15 liters a day.Service alert shows after 17 months, so I thought product is very good. But the actual drama then starts. After 1 and half months the purifier attended by technician and AMC for 2 years done in Oct, 2019.And this time only after 10 months again filter stop working and as per AMC they change the kit after so many phone calls and emails.There after only after 5 months again service alert appear on 21st january, 2021.I request for service on 22/01/2021. I am trying to contact the allotted technician several times but not pickup the phone.Is this your after sale service?
And I pay much higher then other purifiers, then why replaced filtration kit stop working so early. Is this value for money?
Cust.ID [protected]

We have been trying to contact the Eureka forbes consumers complaint for 2 weeks now. They promise they will attend but then either don't answer or switchave off. Our purifier is not working and it's a pain. Please help with the same at [protected].

I had purchased Aquaguard crystal nxt water purifier in March 2020. From the next month of purchase, the machine started giving complaints. We were asked to spend 1200 for a separate unit and cost of another component. But it went on giving complaints and every time a technician comes, he is neither able to find a reason not get it resolved. It went on for months.
Later the dealer who sold the product took initiative and got a new machine replaced as the old machine coul not be repaired by the company.
The new machine was installed in November 2020. From then on till date we had to call service technician twice as the new machine water output is so low that it takes 2 hours for a pot of size 5 litres to fill.
It seems the product has technical issue. I have been suffering for nearly a year now. Kindly help.

Rajendra Kumar
[protected]
[protected]@gmail.com

I bought a water purifier from Aquaguard .
Product name : Reviva NXT UV
purchase date : 18/03/2020
But I lost my bill by mistake.
After free servicing the service provider want the bill which I lost.

Consumer Code:[protected] (M-[protected])

I'm experiencing the worst possible service from Eureka Forbes. The newly purchased machine is lying unpacked since15.1.21 and has 't yet been installed. It's rather funny that I got several conflicting phone calls from Eureka Forbes. My request for installation( no. [protected]) is also pending.
Please be a bit professional.

Pallab K.Chowdhury.

I keep telling the customer care that my issue is not resolved but customer care keeps saying that my issue is resolved and closing the ticket.

The technician didn’t even pickup the vaccum cleaner from my home yet.

Worst after sales service from Eureka Forbes.

Ticket no: [protected]

Horrible and disgusting service after paying AMC.

we have installed Dr Aquagaurd magna HD RO+UV (NXT). i have been complaining since so long for the product and the customer care executives are just using hit and trials on my filter. The person coming is constantly charging us money on every visit for candles, pump isntallation but we haven’t come to the solution yet. the filter is off since so many days and we have been calling on regular basis.
if we would have known about such poor service and product we would have never chosen eureka forbes. please look into this matter because given your company’s image, we hope for best services instead. we have been fooling by the service person. he doesn’t provide with any receipt but take money everytime. given out product is still
in warranty.
it takes multiple follow-ups to get things done. Technician calls up and commits for a given day time and doesn't turn up. Stops answering calls. This happens repeatedly. When I call on customer service they have following options:
1. We will escalate (nothing happens after this)
2. We will arrange a call back from backend team (nobody calls back)

We have installed Dr Aquagaurd magna HD RO+UV (NXT). i have been complaining since so long for the product and the customer care executives are just using hit and trials on my filter. The person coming is constantly charging us money on every visit for candles, pump isntallation but we haven’t come to the solution yet. the filter is off since so many days and we have been calling on regular basis.
if we would have known about such poor service and product we would have never chosen eureka forbes. please look into this matter because given your company’s image, we hope for best services instead. we have been fooling by the service person. he doesn’t provide with any receipt but take money everytime. given out product is still
in warranty.

This is by far the worst ever aftersales service by eureka forbes.
I raised request on 8th Nov 2020 for kordfree vacuum cleaner not working which was under warranty period. Ref no. [protected].
After one month,
the vaccum cleaner was taken from me on 20 Dec 2020.Rajesh was the person +[protected].
Inspite of repeated followup (ticket numbers [protected],
[protected], [protected], [protected], [protected]).
i have not received back my vacuum cleaner.
The service executive is not responding.
Escalation mail has not been able to even provide a proper update.

The person who took away the vacuum cleaner is now not answering the call.

I purchased a premium product Aquaguard Superb in May-2019 from Croma Store Greater Noida. At the same time i bought 2 Years Extended Warranty as advised by them
for future benefit. Recently my RO started showing Red light and I called Aquaguard customer care, Technician visited and he told that the filters need replacement and on his advise i made an online payment of Rs 5000 for AMC on 13th Dec, 2020. At that instance i forgot that i already had extended warranty.

I also called customer care on the very next day i.e.14th Dec and following up with the same complaint no[protected] which i lodged and several follow ups i made to get the refund but nothing has happened till now. Company's intention is just to eat customer's hard earned money.

Therefore I sincerely request you to help me to get my money back.

Regards
Rahul Trivedi
[protected]
[protected]

Hi,

I register a complaint with Eureka forbes is first week of November 2020.
Vaccum cleaner Zerobend KordFree stopped working due to motor issue and wheels were coming out.

Firstly, they started telling that the vaccum cleaner is out of warranty though the warranty is valid.
Than an service executive named Rajesh collected the vaccum cleaner
in last week of December.

It has been 1 month since He collected the vaccum cleaner from me to fix the issue. Now, he is not picking up the call nor has he updated me about when I will get the vaccum cleaner.

Complaint No: [protected]
New ticket No: [protected]
Ref No - EFL1856864
Call center people are really hopeless. They don't give proper update.
I escalated the issue till CEO level, yet the no one care for customers complaints.

I don't know what to do now. Please help.

I would not recommend anyone to buy Eureka Forbes. They have a pathetic after sale service.

Within on hour if installation the product fell down from the stand! What if my toddler was around when the 8litres of water filled purifier fell down.!! Cudnt imagine the pathetic situation..such a poor service! Poor installation! Poor quality of stand, purifier or whatever it is. Poor support system!

We go behind the brand names with the assumption that the company products will be worthy enough to undergone all kind is R&D on all aspects.
But this incident shocked us to the core that we couldn't even come out of the incident.

It's high time for the company to concentrate not only on the sales of the product but also on the installation service and the other accessories provided along with the purifier.
Details::::::
I bought the Eureka forbes water purifier( Model- Aquaguard Marvel 8 Litre RO, UV, MTDS).

Yesterday a service person came around 4.00 PM and he installed the product around 5.00 pm.

Within 6 PM, that *Life Threatening* moment had held as this 8 Litre water purifier had fell down from the stand. My son is 2 years old kid. By god's grace no one was near by the product.

This *Life Threatening* incident caused high damage to this water purifier. After this incident I spoke with the eureka forbes customer care service but there is very poor response.

This shows how poor the after sales service is ! Poor installation, poor quality, poor customer service..on the whole bitter experience within a day of purchase.

Learnt a lesson not to go behind the brand name.

I have a bond with Eureka forbes since my childhood. But after this pathetic incident, with no choice as a caution updating this incident along with the photos and videos across social media platforms.

We selected this model after going through multiple reviews. Most of the reviews have educated that stand and installation are poor. But we had still believed with eureka forbes. That ignorance has costed us so much now ! Never ever we will choose eureka forbes brand, never ever we will recommend to our cirlce of friends and relatives!!
This has put our family under heavy stress.

Hose connector for Nano trendy. Is broken. No spares available in offline market or online. Kindly guide.

I raised a request on Dec 24 (Req No - [protected]) for new AMC. Since then I am waiting for service call . I called several time between Dec 24 till Jan 7, 2021, Every time I got assurance " service requested has been raised in high priority, will get a response in 24 to 48 hrs (max ) .Today ( Jan 7, 2021) at 820AM also called got the same response.

I purchased Dr Aquaguard in March 2016 and AMC was continued till 2018 till we were in Bangalore. Even their escalation process is the worst process followed by any company. It seems their motto is to sell the machine only .
This is really a unprofessional behavior of Aquaguard .

My mother purchased AMC for RO hoping that she will get good service on the RO that I had purchased for her. But the was not services even once and now AMC is about the expire in 2 months.
My mother an I have been registering complaints but no response. One day my mother spoke to the Amritsar head ABHISHEK and said we will file case in consumer court. Abhishek said do it and wait for years...
Such disgusting people should be punished
I would highly appreciate if someone can help us get justice.

Sales representative of eureka forbes at cuttack(odisha) mr.Chitta(mobile number-[protected]) and mr.Rudra(mobile number-[protected]) cheating me and harassed me lot.Please do the needful

Water leakage is not fixed even after so many complaints. Technicians have visited more than five times but its not yet fixed. Senior technician has visited told us thst its a harware issue and he took the motherboard with him saying he will replace. He is not showing up since many days. I am escalating this to their customer team daily but no response from them. This is real bad after spending so much on amc.
Customer code :[protected]
Please contact me and resolve this asap.

I have brought a vaccum cleaner of Eureka Forbes on 5 may 2020. It's not even a year and my product is not working. I have called up customer care for service on 14 th December and it's been three weeks and none of them have called. I called them daily for the status and daily iget the same answer stating " I am escalating the request and technicians will contact me in 24 hours".
Since three weeks same answer can some one help me to know how to get the issue sorted.

I need dust bags for my euro clean vaccum cleaner. The same is not available anywhere.Pl assist asap as all your service centres are not responding properly or helping.

We have purchase this product on 19th march 2020 till now we have been face so many issues particular with this product.
Sometimes Filter is not working or sometimes some service issues are there.
Now Eureka Forbes person told that its all about usage. we have not use this product during lockdown period as we were at our native place, we started to use this from 1 st june 2020. During this 6 months we need to call eureka forbes 3 times. Our concern is this is new product and why we need to change filter every time. and its also not in warranty.
pls do the needful. We have spent 20k for this. while purchasing salesmen told us there will be not an issue now he is also not replying.