Eureka Forbes Complaints & Reviews

I purchased a premium product Aquaguard Superb in May-2019 from Croma Store Greater Noida. At the same time i bought 2 Years Extended Warranty as advised by them
for future benefit. Recently my RO started showing Red light and I called Aquaguard customer care, Technician visited and he told that the filters need replacement and on his advise i made an online payment of Rs 5000 for AMC on 13th Dec, 2020. At that instance i forgot that i already had extended warranty.

I also called customer care on the very next day i.e.14th Dec and following up with the same complaint no[protected] which i lodged and several follow ups i made to get the refund but nothing has happened till now. Company's intention is just to eat customer's hard earned money.

Therefore I sincerely request you to help me to get my money back.

Regards
Rahul Trivedi
[protected]
[protected]

Hi,

I register a complaint with Eureka forbes is first week of November 2020.
Vaccum cleaner Zerobend KordFree stopped working due to motor issue and wheels were coming out.

Firstly, they started telling that the vaccum cleaner is out of warranty though the warranty is valid.
Than an service executive named Rajesh collected the vaccum cleaner
in last week of December.

It has been 1 month since He collected the vaccum cleaner from me to fix the issue. Now, he is not picking up the call nor has he updated me about when I will get the vaccum cleaner.

Complaint No: [protected]
New ticket No: [protected]
Ref No - EFL1856864
Call center people are really hopeless. They don't give proper update.
I escalated the issue till CEO level, yet the no one care for customers complaints.

I don't know what to do now. Please help.

I would not recommend anyone to buy Eureka Forbes. They have a pathetic after sale service.

Within on hour if installation the product fell down from the stand! What if my toddler was around when the 8litres of water filled purifier fell down.!! Cudnt imagine the pathetic situation..such a poor service! Poor installation! Poor quality of stand, purifier or whatever it is. Poor support system!

We go behind the brand names with the assumption that the company products will be worthy enough to undergone all kind is R&D on all aspects.
But this incident shocked us to the core that we couldn't even come out of the incident.

It's high time for the company to concentrate not only on the sales of the product but also on the installation service and the other accessories provided along with the purifier.
Details::::::
I bought the Eureka forbes water purifier( Model- Aquaguard Marvel 8 Litre RO, UV, MTDS).

Yesterday a service person came around 4.00 PM and he installed the product around 5.00 pm.

Within 6 PM, that *Life Threatening* moment had held as this 8 Litre water purifier had fell down from the stand. My son is 2 years old kid. By god's grace no one was near by the product.

This *Life Threatening* incident caused high damage to this water purifier. After this incident I spoke with the eureka forbes customer care service but there is very poor response.

This shows how poor the after sales service is ! Poor installation, poor quality, poor customer service..on the whole bitter experience within a day of purchase.

Learnt a lesson not to go behind the brand name.

I have a bond with Eureka forbes since my childhood. But after this pathetic incident, with no choice as a caution updating this incident along with the photos and videos across social media platforms.

We selected this model after going through multiple reviews. Most of the reviews have educated that stand and installation are poor. But we had still believed with eureka forbes. That ignorance has costed us so much now ! Never ever we will choose eureka forbes brand, never ever we will recommend to our cirlce of friends and relatives!!
This has put our family under heavy stress.

Hose connector for Nano trendy. Is broken. No spares available in offline market or online. Kindly guide.

I raised a request on Dec 24 (Req No - [protected]) for new AMC. Since then I am waiting for service call . I called several time between Dec 24 till Jan 7, 2021, Every time I got assurance " service requested has been raised in high priority, will get a response in 24 to 48 hrs (max ) .Today ( Jan 7, 2021) at 820AM also called got the same response.

I purchased Dr Aquaguard in March 2016 and AMC was continued till 2018 till we were in Bangalore. Even their escalation process is the worst process followed by any company. It seems their motto is to sell the machine only .
This is really a unprofessional behavior of Aquaguard .

My mother purchased AMC for RO hoping that she will get good service on the RO that I had purchased for her. But the was not services even once and now AMC is about the expire in 2 months.
My mother an I have been registering complaints but no response. One day my mother spoke to the Amritsar head ABHISHEK and said we will file case in consumer court. Abhishek said do it and wait for years...
Such disgusting people should be punished
I would highly appreciate if someone can help us get justice.

Sales representative of eureka forbes at cuttack(odisha) mr.Chitta(mobile number-[protected]) and mr.Rudra(mobile number-[protected]) cheating me and harassed me lot.Please do the needful

Water leakage is not fixed even after so many complaints. Technicians have visited more than five times but its not yet fixed. Senior technician has visited told us thst its a harware issue and he took the motherboard with him saying he will replace. He is not showing up since many days. I am escalating this to their customer team daily but no response from them. This is real bad after spending so much on amc.
Customer code :[protected]
Please contact me and resolve this asap.

I have brought a vaccum cleaner of Eureka Forbes on 5 may 2020. It's not even a year and my product is not working. I have called up customer care for service on 14 th December and it's been three weeks and none of them have called. I called them daily for the status and daily iget the same answer stating " I am escalating the request and technicians will contact me in 24 hours".
Since three weeks same answer can some one help me to know how to get the issue sorted.

I need dust bags for my euro clean vaccum cleaner. The same is not available anywhere.Pl assist asap as all your service centres are not responding properly or helping.

We have purchase this product on 19th march 2020 till now we have been face so many issues particular with this product.
Sometimes Filter is not working or sometimes some service issues are there.
Now Eureka Forbes person told that its all about usage. we have not use this product during lockdown period as we were at our native place, we started to use this from 1 st june 2020. During this 6 months we need to call eureka forbes 3 times. Our concern is this is new product and why we need to change filter every time. and its also not in warranty.
pls do the needful. We have spent 20k for this. while purchasing salesmen told us there will be not an issue now he is also not replying.

I had purchased this "NRICH HD RO+UV+MTDS" model from authorized sales center by paying 21K around in 2019. Within 6-7 months its Filter was showing "Red Alarm" of full consumption. I was surprised because we have a family of 5 members(including 2 senior citizen and one 5 yrs old kid) and its hardly 14-16 ltr water consumption daily. With no other option left, I took AMC by paying 5000/- and refilled it on June, 2020.br...

I have a Booster Model Aquaguard Water Purifier under AMC valid upto 03.04.2021 from 04.04.2019. However, nobody has done regular servicing from December 2019.

I lodged a complaint (No.[protected]) with you and in response, On 14.07.2020, I received a message expressing regrets, stated that considering the current unsafe environment, you are not able to give the due service and extended the AMC by a month upto 28.05.2021.

Till date, nobody did any servicing of the water purifier putting our health in jeopardy.

Today, I started facing problem. Though the motor is working, water is not getting pumped.

I request you to immediately depute your service engineer and arrange for attending the above water purifier, which is under AMC.

It is a matter of regret that due to non attending of maintenance regularly for the last one year, today the problem has arisen for which please note that you are solely responsible.

An immediate action is requested.

I had an Aquaguard Aquaflo water filter from Eureka Forbes. I renewed the AMC in Sep 2019 for 2 years by paying Rs 2900 (Tax Invoice - [protected]). Eureka Forbes Technician visited and he said that the machine cannot be serviced as it is very old. He suggested that I buy a new machine as an exchange and the either they will refund the AMC or it will be transferred to the new machine after its warranty gets over. Hence I bought the new machine Aquaguard Classic+ as it is not safe to drink water from machine that is not serviced. I immediately wrote to Eureka Forbes helpline either to transfer the warranty or refund my money. Compliant no is EFL0647777. I had not followed up on the complaint earlier because of pandemic since March this year as their services were also closed.

My argument is that HOW can they extend AMC of a machine for 2 years which according to their technician cannot be serviced. Now they are saying that they can adjust remaining AMC of old unit as a warranty into new unit if I have purchased through buyback from our sales team. I have purchased the item through their technician only which I have told them on which there is no reply.

As you see its been more than a year and still there are no signs of Eureka Forbes extending the warranty on new machine or refunding it.

Water purifier used in Chazhur gramapanchayat, Thrissur Dist, Kerala State is not working properly.( Model- Aqua guard Hot & Cold ).

ContactNo. [protected], [protected]

My name is A.Sankaranarayanan. I purchased the above water purifier from your outlet at Madurai on 23.03.2019 and i have been using it at my house at 34B, First Street, Jaihindpuram, Madurai. Later AMC for a period of three years from 29.03.2020 to 28.03.2023 was made on 19.02.2020 at Madurai by paying Rs.5445. Contract No.[protected]. Now on 06.12.2020 I brought the above water purifier to Bangalore to be used in our house at 892, 9th A Cross, 25th Main, Sector I, H.S.R.LAYOUT, Bangalore 560102. These facts were made known to your office by contacting your service request No. [protected] on 09.12.2020 and requesting for your service to install the same in the house at Bangalore. It was promised that service will be made available within 48 hours. As there was no compliance from you till 11.12.2020 I made another request on 12.12.2020. Again there was no response from you and on 15.12.2020 i made another request for installation and the complaint no. is [protected]. Till now nobody has come or contacted us over phone. How many requests should I make to get my request answered? When you will send your technician for installation? What is the value of the AMC CONTRACT? Will you pleease take action immediately. A.Sankaranarayanan

Hi,

I am Ramasubramanian, who has logged the AQUAGUARD NRICH Complaint that, since it is NOT WORKING. When I checked with the Eureka Forbes Chennai service manager, he is telling we have already placed order for the spare parts, it will take another 4 to 5 days of time. Could you please ask him to pressurize the vendor to deliver the indent at the earliest. Since we are dependent on AQUAGUARD, we don't have any alternative for getting water. Please ask him to rectify the machine as early as possible. Please find the below mentioned details for the same.

Customer Code - [protected]

Name - V.H RUKMANI

Contact Number- [protected] / [protected]

Complaint number - [protected]

Note:. We don't want Vignesh technician to repair the machine. Please ask him to send any other good technician, who is technically capable of resolving the issue.

Thanks,
Ramasubramanian.

I have registered a complaint on 21-Nov-2020 through phone [protected]. For your information this compliant is regarding non-working of Euroclean WD X2 Vacuum Cleaner. I have followed up 4 times since then but the issue has not been attended so far. Every time I have called up, I am given assurance of someone will contact me within 24 hours. In the last call the teleoperator kept me on hold seeking for someone to speak with me. She didn't revert on the line and the phone was disconnected. In my calls before I was told that the issue will be escalated internally as there has been a considerable delay already. Still to no avail.

Could you look into the matter and have a solution to the issue.

It's been 45 days that I have complained but nonone has attended the call. I have registered complain through all medium but of no use. I have amc for the product but they are voluntarily ignoring it .

Mandatory Service Id: GWPDSPRUM0000
My water purifier stopped working today and the last mandatory service was pending from the company.

Today a technician came to handle the last mandatory service, he checked and asked us to pay Rs.4500 to fix the blocked filter.

We insisted that spare parts replacement is part of the pending service but he denied that.

From the day 1 since i bought the water purifier i am facing lot of issues of same kind. Everytime the technician came and provided a temporary fix to resolve the issue.

But when the warranty period ends, next day the technician is demanding huge money to replace the spare part to fix the issue.

If the technician's real intention is to solve the problem they can replace the spare parts on the warranty period itself but they are doing it next day after warranty ends.

It is like a way of stealing the customer's money by the way of service. To be honest i had made a worst decision by choosing the aquaguard product.

The way of handling customer service is purely money minded by your technicians. I won't encourage anybody to purchase your water purifiers as this is a lesson for me.