Eureka Forbes Complaints & Reviews

I would like to escalate the matter that my eureka forbes - aqua guard is not functional since march (Physical damage) and i have made several complaints to come and fix the same under my full warranty period for over 2 months now. This is an essential service and no one would have stopped the service person to come over. But eureka forbes has been pathetic in evolving in current covid situation and money we pay for warranty is a waste. There...

Two mandatory service was due but no service provided.
We made several complaints also but no response.
We got phone call but no visit.
We got complaint number but no one visited....

Gwpddclpb10000 product code - aqua guard is not working...

Hi this is geetha

I have been using nano trndy vaccum cleaner, my hose pipe got broken can inget a new one, plz help me out

Regards
Geetha...

Hi, i have been looking for a replacement for hose pipe connector for my trendy nano vacuum cleaner.

The locking mechanism (Latches) are broken and the hose pipe no longer gets fixed to the machine. These latches are too delicate to be a part of a vacuum machine, which gets dragged around during cleaning. While looking through the company's website, i couldn't locate the part.

Please help me with this issue....

My euroclean i-clean vaccum cleaner under warranty stopped working 2 weeks back. Contacted csc at medavakkam, chennai-600100, which is my area service provider, 2 or 3 times. No solution found. Registered a complaint no.[protected], dated 16th may 2020. Complaint is 9 days old, but no company engineer called me till date. Frustrated and disappointed....

I have an amc contract receipt no. 0162315. I have to get my ro serviced but am not able to reach the toll free number to log a complaint. Please send your service representative before 12 noon as our society will not allow work beyond 2 pm due to covid restrictions. Shailen ruparel for jc thacker. Mobile[protected], e-mail shailen. [protected]@gmail.com...

I have logged a complain on 6th april, complain no.-[protected] since my aquaguard in not working. Hopefully filter need to be change. But till now there is no response from the eureka team and just ignoring my requirement. Shock to handle such type of harrasment for more than a month.

Really disgusting.

Amit bhowmick
[protected]...

I am purchased dr. Aquagaurd water purifier, but we are not satisfied with the product. When we booked product online, there is a 30 days money back guranatee without asking question.

I filled 30 days money back policy form on 17/05/2020, after 5 days i received call but there is no clear voice. I received total 3 to 4 calls but every time no clear voice.

I think eureka forbes just doing a timepass for days going...

Hello,

We are using dr aqua guard water purifier since 2 years and also we replaced filters during august 2019. Since one month we are experiencing severe health issues with the water and escalated the same immediately.
Unfortunately no-one addressed as of now and let me know whether you are able to provide services to customers? If not, take the worst product back and return my money... If still not able to resolve...

Repair our water purify highflow...

Please sir help me to replace the above said product. I have purchased the same product from m/s. J. K. Enterprisers, cuttack on 20.11.2019. It creats problem in the month of february 2019, that time your service person had replaced some parts in the machine and it is recurring the same problem again, till now it is not functioning. I cant get pure water due to your machine. I have complained to your service centre and also the state head...

Dear sir,
My name is anul hasan,
I have raised my complaint on 12th may 2020, and after 9 days on 21st may 2020 nobody responded me yet, no technician visited my place yet, number of times i called eureka forbes customer care but they all are saying the same story as they have raised my complaint on the high level. I'm very much disappointed at the moment. Regarding this matter i emailed to deepa. [protected]@eurekaforbes.com...

The water purifier started giving problems, blinking red light and emitting dirty water in the beginning of april. I placed a complaint via the phone complaint mechanism on 03/04/2020 (Ticket number [protected]). No one contacted or showed up. I called up several times and the automated system said that it was adding it to my ticket and that i would be attended to within 24-48 hours. On 07/05/2020 i was sent a second ticket number [protected]....

Dear ms. Deepa,

I really do not appreciate such late responses, especially during such hard times when families need to take utmost care of drinking water hygiene.

While the country is aware of eureka forbes as a reputed establishment, it is shockingly surprising that you do not heed to complaints even if it has to be an immediate email response "only".

Can you give me one reason, why you could...

My contact number :[protected] /[protected]

I own a EF - Aqua-guard Nano RO under AMC. Inspite of several reminders I have go a single response but not resolution. My appliance is in AMC and the service team does not bother to attend to the complaint.

Pathetic after sales services and very unprofessional....

This is for your kind information that the above said product i. E. Aquaguard reviva nxt uv had purchased on 20.11.2019 from m/s j. K. Enterprises, satichaura chhack, cuttack, odisha vide bill no.1732 dated 20.11.2019. It is regret to say that the product have used just 5 months only, after that i have complained to nearest service station four times due to green indicator blinking and produce white light and water is not coming. First time...

I raised a complaint last month (See below) and no one has addressed the issue. Sll my calls go unanswered. I do not expect service of such sort from eureka forbes. All other company service providers are doing service. Why not you'll. Your statement of friends for live does not exist. Pls. Attend to this problem urgently.

Dear deepak,
We have received your service request and your service request reference no is [protected]....

I have raised my complaint on 8th may 2020, and after 8 days on 16th may 2020 mr. Sanjib mandal visited my home to services. And said internal filters are need to replaced and costing customer to pay because after one year completed of amc, customer gets only free replacement/services etc. Then i called kolkata customer service division (Cm enterprises) and a madam (Contact no. +91 [protected]) said me the same and misguiding me. I have amc...

I lodged complaint regarding water purifier not working and waiting for past a month and escalated it till now that is may 18th daily calling the # customer care and of no use they are still saying no person to work and we will send soon and still none came and i will purely blame this company this comes under

The consumer protection act, 1986

The sales of goods act, 1930

The monopolies and restrictive...