Eureka Forbes Complaints & Reviews

Hi,

My parents live in pune and we recently installed eureka forbes water purifier at home which is under warranty. Suddenly it is malfunctioned and my parents raised customer complain calling they consumer helpline. Service request number is [protected].

Following is message received for the complain.

"dear friend. Your service request no. Is [protected]. Our technician will pay you a visit within the next 2 working days to attend to your request"

It has been two days and my parents who are senior citizens and resides in apartment called multiple times to their customer care number and every time they are hearing same thing "technician will come at 4pm" but no one showed up so far.

I would like eureka forbes to understand trouble faced by senior citizen because of their worst customer care service. Requesting your support for the same.

I am thinking of filing a law suit in consumer court for the same.

I have registered for service on 16th august 2019. I received message saying that subhash babu will visit after 2 pm. However, he did not visited. I called the zonal agency owner in aligarh, mr. Manmohan, but he did not pick my phone. I feel that i have wasted 7500/- by paying for two year amc. Why does eureka forbes even has amc option when you do not have proper service centers and also i feel that you eureka forbes does not have any control over the local dealers and service providers.

I had purchased a water purifier (Aquaguard) in aug-2018. From then i have been chasing for a service. Twice i complained but still no response. Here is the recent request number #[protected] that i raised. Warranty also ends by 20th of aug 2019. However, no single service was done. Everytime i call customer care, they take a request but no one turns up to perform the service. Please do care for water filters. Remember that a human being is drinking the water. Eureka forbes seems to be interested only in making business. But if i fall sick due to the drinking unpurified water issue, i will file a complaint against this.

Purchased product on 15th october 2018 and within one week we raised a complaint that the purifier not working properly, service engineer came and saying that the product what i have bought is failed one from their products and immediately i raised the complaint to get the replace the product and they said the product is good one and fixed temporary. Meantime from last 6 months i raised complaints every month and engineer giving a temporary fixes with in next 2 days water getting to normal taste and no taste at all. I raised a complaint again one month back that they said now the candles got damaged and informed me to that they will check with the higher management and replace the same. But after 20 days they back and saying that the product is already 7 months old and cannot replace the candles, but the product warranty is 1 year.. Even on of the manager from the company talking like do what ever i can do from my end in fact he suggested me to raise a consumer grievance...

I have bought the aquasure from aquaguard shield ro+uv+mp+mtds 8 months in online site. Which started creating problem after 6 months. Water is getting leaked and contaminating with the drinking water.in last service, service person left screws without putting in the place. It allows the leakage water to contaminate more quickly in the drinking water. I have raised the complaint twice (Now third time) in last 2 months. They came and lied to us its in place when i am not in home.

I have raised complaint to fix the screws in proper place. But, they cheating the customer. We got the problem today. The motor is not running. I have raised the complaint [protected] again today.

Eureka forbes have sold us a defective geneus plus ro purifier. The whole family started getting sick and after testing the water the results have come back as the purified water is bacteriologicaly contaminated. I have made a claim under the 30 days money back guarantee, it has been more than 20 days and still the are giving a run around and making false promises as some one would contact me. I have made so many phone calls and send a couple of emails still no response received. Every time the response i get is someone would contact me which never seems to happen.

This is bring to your notice that we have taken amc from your one of agency “tabshreen enterprises” and had asked to change the filters and leakage motor to mr. Rizwan. Mr rizwan has sent the service engineer who has no manners how to speak with customer and having fudged motor and filters which i believe was not at all belongs to eureka forbes. When we asked to prove that these parts are belongs to ef or not then they say i don’t know, due to which i have asked to stop service and asked to speak your official manager but he was not able to do so and till date he has not turned up for the services.

Request please look into the matter or i will be forced to escalate this instance to your higher official and consumer forum as well. For your reference amc receipt is attached.

Since28/7/2019 I have been calling in your service centre and complaining regarding the services of my water purifier.Neither your complaint centre nor your service centre is ready to take any action. since than like a fool I am calling in your complaint centt.whith lots of embarrassment I am saying That I did a big mistake by buying your product You people are just making money buy selling products, Amc, and through your call centres even today when I called in your service centre my call was cut by your one of the employee because I was asking for their seniors number.

My self k. Ramesh working in cgwb government of india office we have one aqua guard ag crystal plus purifier vide si no: [protected] (Photo attached) purchase from local market at bhubaneswar in the year 2017. Since last 4 months said machine is under repair we contacted several times but no response from you end. Kindly send your technician immediately to repair the same at the earliest. Kindly contact: [protected]

Hi,

I have bought the aquasure from aquaguard shield ro+uv+mp+mtds 8 months in online site. Which started creating problem after 6 months. Water is getting leaked and contaminating with the drinking water.in last service, service person left screws without putting in the place. It allows the leakage water to contaminate more quickly in the drinking water. I am spending money to drink the healthy water, but at last ending up with the following with customer care, service person and water can deliver person. I have raised the complaint twice in last 2 months. The product is warranty.

I have purchased water purifier from reliance digital pune amanora. With the assurance of service and filter replacement, have been trying to reach both reliance and eurekaforbes but ther's no resolution to this.
Reliance digital have told to check with the manufacturer, but am unable lo log complain due to error - my number not registered. Have tried doing online but there's no response.

I have purchased eureka forbes - water purifier, 15 days ago.
On 9th aug-19, it stopped working and the power was not coming.
I have raised the complaint in the morning at 8:09 am on 9th aug-19 and followup with several times then they send the technician and he said he is unable to resolve the issue today and will come tomorrow at 12 pm.

Again i called to the customer care, they are not able to tell me what happened. This is really very pathetic and unable to digest.

Please rise an action against eureka forbes.

Ref :aqua water purifier enrich model
Address of customer
115, sree ruby garden, thindal, erode 12
Cell number [protected]

Sir,
I purchased enrich water purifier in the month of april 2019, from your erode office.

Now ten days back it was not working and we made a compliant to the erode office and also a service request by mail to eureka ref number [protected] and recd ack of our compliant on dated 1.8.19

We came to know that two chip in the instrument failed in it and it is not working at all. Several attempts were made to your office at erode and there is no positive and encouraging reply. I came to know that the instrument must be changed.

Hence i request you to look into this matter and change the equipment at your earliest.

Kindly acknowledge the receipt of our complaint to my email.
[protected]@yahoo.com

Thanking you for your earlier reply and help

Dr saravavanababu

I have an Aquasure Xpert Water Purifier which can be viewed on the following link:

https://www.eurekaforbes.com/water-purifiers/aquasure-xpert. It's in warranty and the warranty is ending on August 19th 2019.

If you click on the product from the link I have shared (which is the official link by Eureka Forbes) it's clearly mentioned that "12 months membrane warranty". I complained on 2nd August 2019 regarding the issue with my product for which I was told that the “life of the membrane is over”.

However, they are charging me money for replacing the membrane saying that there is no such policy and membrane is chargeable.

I have a simple question: If membrane is chargeable then why you have mentioned and advertised on the product that "12 months membrane warranty".

The customer service don't even know the policy and are constantly misbehaving. The company is selling a product to the customer without even knowing what they have written on the product.

It's clearly mentioned on the product that 12 months membrane warranty. I want my product's membrane replaced immediately.

I have attached a screenshot of the product as well in which you can clearly see it is written that "12 months membrane warranty".

I would like to inform you that never buy any eureka forbes product. As during the time of sales they assure you that their service resoultion time is 48 hours. Hoevere it takes more than 14 days for any resolution. It has been more than 14 days that our water purifier is not operational. We had registered the complaint on 23rd july 2019. Till date (7th august 2019) their service agent has not visited the property. If you would call their helpline they would just inform you that issue is under process. Pathetic service.

Water was leaking from the filter and given a complaint on 20th july 2019.
Technician visited the premises and said some problem in the filter and needs to be replaced as its still in amc it will be covered.
But till now they are saying part is not available and the issue is not resolved.
Is there so much scarcity in the availability of the parts?

Its almost 3 weeks since we got the problem.

The top lid of the purifier which i have bought recently does not fit properly and there is a gap. I think this is not totally safe. Kindly look into the matter. I have purchased the product from the south city mall a week ago. For my satisfaction l asked the salesperson to show me the other amrit purifier but i saw the same defects in all of them. As l believe and rely on your products l would like you to rectify it.

I had got an offer of provogue wrist watch on renewal of amc for water purifier.

While i opted for the offer and paid rs.449 towards the shipping & handling charges on 28th july 2019 and it was promised to get the delivery of the gift within 8 days, i am not able to get either any update or the gift. Even tried for the order status on the provogue site, but it's not working/responding.

Hence, i would want to cancel the order.

Please guide, how to cancel the order.

Regards, uday

We had purchased one Eureka Forbes Aquasure from Aquaguard Smart Plus 6 litres from Amazon (online on 15.7.19) initially. While installing the unit it was noticed that the Pump was not working.

We requested for replacement of the same to Amazon and it was replaced vide invoice no DEL[protected] : HR-DEL[protected] DTD 27.07.2019.

Their Plumber/technician came to install (on 31.7.2019) the same. It was again another surprise that the machine was not in the intact /perfect condition. Cap of the Tap was missing and the Tip of carbon rod found broken. ( Photographs and Report attached for your reference)

I am at a loss to understand as how it happened. You always follow pre-inspection of the machine before shipping and your's is one of the reputed and old companies as far as service is concerned and still have better market share.

I have lodged the complaint online for the same vide service request no [protected] dtd 2.8.2019.

You are requested to look into the matter and take necessary step on urgent basis to resolve the issue (viz; arrangement of missing/broken parts) on priority. Also ask some one for a call back.

An early action in the matter will help me to continue sticking faith in the product.

No proper response is given from the Eureka Forbes nor they seem to be worried for the image which is getting deteriorated gradually.

Amazon says to contact Eureka and Eureka says to ask Amazon.

God Bless them.

Top to bottom looks like a corrupt company. Upon my complain here, someone from the head office called me, but looks like they were only interested in listening to the my concern again and not provide a solution. Two weeks passed and still zero action. On top of this asking us to renew our annual maintainance contract. Shameless.

Guys, please be aware. They are more into money extortion business than water purification. Don't buy their products or services such as amc. Much better option are available in the market. Probably local would be better than thus branded product.

Complain number: [protected]