Eureka Forbes Complaints & Reviews

Hi,
My parents has health issue. So we bought doctor plus water purifier. Currently it was not working so I contacted official service person. He suggested to buy new mother board and told that this morher board eurekaforbes won’t fix and asking for 8000. Every year we have to spend almost 6000 for this purifier and the service person force us to buy some parts every time.

I just asking is it the way of doing business?...

I have ordered Eureka Forbes Water Purifier from Tata Cliq. (Order No:[protected] Product delivery was already delayed by Tata Cliq than what was committed. But even after the delivery, product installation is not happening yet. (Service request No: [protected])

Have been calling Eureka Forbes from last 3 days. After spending a lot of time with Customer care team every day, they have been scheduling the installation...

Hi team

Ref. Invoice no.[protected]

I have purchased vaccum cleaner on 25th april 2017 by your sales representative murugan vellore office and his mobile no.[protected]. I have paid through credit card and cash since he was informed us card not transacted correctly and asked for cash. Hence we made the payment through cash. But on next day we found the card amount also swiped from my sbi card account paid to the...

We have purchased dr aquaguard nrich uv at mangalore, karnataka. Though the printed mrp and the bill is for 12, 990/- the executive charged us rs 1000/- in cash and didnot provide any bill for that. When asked on why he had charged us extra he said the rate printed on the box and bill was a buy back rate and not the mrp.

Executive's name: yajnesh acharya (Mangalore, dakshina kannada)
Ph no given by him: [protected]/ [protected]br...

Installation still pending of my aquaguard water purifier since 6th april 2019.

Called eureka forbes customer care on helpline number ending with...1177 at least 5 times and tried escalating the matter. But eureka forbes is laughably pathetic.

When will the installation be done by eureka forbes? This year or the next?

Prithviraj thali
[protected]...

Date of purchase 30th dec 2018 and the date of delivery of the product is 1st jan 2019.

But the selling executive b. Narsimha raju of eureka forbes and also the company eureka forbes as not coming for any demo and the product is kept unused till date evening continuous following up with selling executive b. Narsimha raju as not come for any demo or given any other executive number to contact for providing the demo...

Sir, dr. Ag magna uv water purifier is working in my residence at coonoor, the nilgiris, tamilnadu. Water purifier sl. No [protected] is working under annual maintenance contract. We are using water purifier water. Recently, during rainy days my children were affected by jaundice disease. For changing cartridge, i have contact your service engineer number [protected]. No response. I have spend more money for my children. Really your product...

I have purchased one aquaguard water purifier model enhance ro + uv +uf on 29.03.2019 and installed on 06.04.2019. But after installation and start of the machine it started leaking from its body. I lodged one complaint and attended on 13.04.2019 and the mechanic managed to stop the leakage. But again from 22.04.2019 evening it started leaking heavily.
It has not crossed two weeks but started giving problem which is not a good sign....

I have paid for policy which should give us a service for 2 years... But they haven't respond for our problems for free... Because they haven't uploaded my policy in a computer... So they refused to do for free... They asked us the bill which they gave... We forgot where we kept... We asked them to check in their computer... They said they have no policy in our name... Later we found that original bill in our home... So they are irresponsible...

Hi team,
Complaint no. [protected]. No action taken by the escalation team. I was cheated by the service technician. First service was booked on 28th of march and my aquaguard magna unit require the servicing only by cleaning the mud filter because the filteration was happening slowly. But the service engineer is changed the membrane filter and charged rs. 2925 from me by mr. Rajesh rs 2500 for membrane and rs 425 service charges....

I have purchased dr auqua guard geneus + last year in may 2018. And from last month i have faced some problems in this ro. On every complaint technician come and clean filter and problem was solved. Now technician said you need to change filter otherwise you will be faced this problems frequently.

My aquaguard is in warranty period and technician said filter changing is not include in warranty period and you have to pay for...

After signing contract amc on 23.9.18 we didn't get any service from eureka forbes.
Period of annual maintenance contract is from 30.10.2018 to 29.10.2021.
We have communicated over phone to them but no action is taken yet.
They did not provide free service and free cartridge refilling till date. We have paid 4400/- for annual maintenance contract on 23.9.2018.
Pls do the needful as early as possible.
Thank...

I purchased aquaguard water purifier (Magna hd ro) 3 years back. Since the time of purchase we have been facing problems with this purifier, as frequently as every 2 months it has a new problem. The service personnel is not able to fix the poblems for once due to lack of proper training and no expertise. This is extremely unacceptable - a very bad product and even more worse service by aquaguard....

Our customer id is [protected]. We had purchased aquaguard invisipure ro sac code 8421 vide invoice no[protected] dt 12/7/18.
With great difficulty someone came to do the quarterly maintenance work only in dec 18 ie after 5 months.
Once again i received sms from eureka on 24th march that technician will visit for mandatory service. Till date nobody has come. When i speak to them they blame each other and keep tossing it while...

Aquasure team is not providing installation service, have been doing follow up from more than 10 days

Called several times at their service centre, they provided service request number [protected] on 12th april but till now no one turned up from their team for installation. Written several emails but no response received. Already provided invoice and purchase details on their email id and whatsup number.

It's...

I signed 3 years amc contract with eureka for servicing of my aqua guard. As per contract terms there are two visits in a year.in one visit engineer is supposed to change candle and in another he cleans the candle to do routine maintenance however this time when he visited my house i was not their so i came to know from by son that he even could not able to open the m/c forget about changing the candle so he simply cleaned machine from outside...

After amc not provide me satisfactory service, they said no part for change in compony end. But that time on start amc on[protected] not said.
But we are (My family) face many problems. Like stomach problem so change the mashine and/or return my amc amount 1960+ medical expences 15000/- and total=16960/- within 6 days.
Thanks
Amita shukla w/o pradeep shukla (H. T. New delhi)

[protected]
[protected]br...

I am sandeep chandra I have purchased a Aqua Guard water purifire on June 2018, I have made one complaint no [protected] on 6 April 2019 due to some smell in water. I have made another complaint no [protected] on 15 April 2019. Again I called toll free no [protected] for asking why technician not attending. I surprised to know that my both complaint mentioned above completed in company record as customer care person reply. I asked customer...

Irresponsible pondicherry head incharge mr. Kumar, their motive is only to sale their product, they not bother about the customer satisfaction, very cleverly speaking to me, i purchased the product from one of their branch, they not even showed demo, after paid my full amount, 15290 (Vacuum cleaner only after delivery they showed the demo, i checked within 1 hr of delivery i am not satisfied with the suction power worth for 15290. So, i called...

Dear sir,
We had purchase 2 nos of dr. Aquaguard magna smart cool from your company. One number machine is not working properly, so we raised a complain, your people was visited and repair our product, but still is not working properly, now your person sonu (Service engineer - [protected]) he don't pick the phone also.
For pebco motors limited
Invoice no.[protected] dt.14.03.2018....