Eureka Forbes Complaints & Reviews

I purchase acqaguard enhance water purifier on 20/03/2019 form maru furniture, hingoli (Maharashtra) 431513. At the time of purchase of above product seller inform me that every year only rs. 2000 to 2500 expense are necessary for maintenance. Same thing inform me by technician mr. Garud who came for installation the product. On 11/09/2019 the light indicator of purifier changed green in to white, regarding the same i called on the mobile of technician mr. Garud who came for installation. He came and after seen the purifier call someone's on mobile and says the status, the person on mobile call says me expenses rs.4500 to 5000 are required for the maintenance of purifier. Regarding the same i was filed complaint on customer care desk by complaint no.[protected], regarding this complaint someone call me on my mobile and say above said expenses are necessary, without check the purifier.
This thing is very shockley to me a famous company like acqaguard is cheating like this with customers. At time of purchase of products shows expenses rs.2000 to 2500 yearly and in actually they are rs.4500 to 5000 for six months. Regarding the same i again called customer care but no one noticed my complaint till today.
Then company like acqaguard why given false information about the expenses of of maintenance about the water purifier, or they only shows less expenses for sell of their products to customers. Is it cheating or unfair trade practice with customer or not from a branded company like acqaguard.
From - adv. Abhijay chavan, hingoli (Maharashtra) 431513

Yesterday the technician mr. Mohan redy attended the maintenance and replacement filters for my water puritier ro enhance (Customer no [protected]) as per my service request no. [protected]
But i 'm sorry to inform you that he has changed refills for only four of the five filters. The refill of the sediment filter fixed externally was not changed.
On 11th june 2018 i paid rs, 7950 to wards the service contract amount for two years valid from 17th june 2018 to 16th june 2020 (Contract receipt no.[protected]
I have been a customer for more than 10 years and every year the refills of all the filters were changed under the same cotract there was no trouble in getting service. But this time one refill was changed while my contract is active how could a policy is changed suddenly without prior intimation.

P. Suryarao
Customer id [protected]

An amc for the purifier was drawn in delhi in jan 2018. I moved to jaipur in aug 2018 and the purifier was installed after i gave a call at the call centre. Thereafter, nobody has bothered to provide the mandatory services under the amc despite multiple call and raising service request at the website (Service request no. [protected] dated 13 aug 2019) after about a dozen calls in the past month a representative of classic services jaipur visited and asked for amc details. After providing the details it was informed that the services will be provided the next day. It is now over a week and despite calls no one has bothered to provide any service. Eureka has the most pathetic services that i have encountered, i would request a refund of the amc amount.

I have never seen such poorest of the poor service of aquaguard water purifier in bhubaneswar. I have complete amc. No water flowing since 7 days. Technician attended but but after one hour the water again stopped. There after i am lodging complaint repeatedly. But nobody is responding.

Please don't buy aquaguard products. Here you can neither get service and the service technicians have no knowledge of the product.

4 nos of ro+uv water purifier were purchased for konkan railway corporation ltd in the month of feb 2019 (2 for roha and 2 for ratnagir) out of 4, 2 are not working and under break down. Even after the repeated contact with the supplier no proper positive action on this matter.

We have purchase eureka forbes water purifier for entire konkan railway by seeing the quality and performance but now felt that the the product lost its quality and no response.

All 4 purifier are under warranty.

Hence you are hereby requested to depute service engineer immediately to resolve the issues.

Regional mechanical engineer
Konkan railway corporation ltd
Ratnagiri

Hello,

I purchased a reviva ro water purifier for rs. 14190 on 17th september, post which installation was done on 20th. I also purchased a metal stand for the purifier, paying 900 rupees. Since the day it was installed, the spout has been leaking water on to the stand, causing rust. We asked for a replacement, but both the salesperson (Ravi) and the technician have blcoked our phone numbers. None of the customer care or office numbers on the website or on the invoice provided to us or on the manual work! Is eureka forbes a bogus company now? Not even a single phone number to contact anyone?? I need my water purifier replaced with a functioning unit inmediately!

Hi eureka forbes,

Sr -Â [protected]
Ern -Â [protected].

Mr ram from your agency visited my place and confirmed that membrane filter (Which was changed on 18th april 2019) is not working and he can change filter only if i opt for amc. Also he clearly mentioned "there is no guarantee that new membrane filter will last for a year, from aquaguard side there is no assurance for filters life, and only 2 times filters will be replaced as part of amc".
He has performed tds checked and found that tap water tds (360) and membrane filter tds (350) is almost same.
I have some queries from your company which i really need answer and if your company are not liable to answer then please reply so that i can proceed with legal case against your company and its directors.

1) some local agency team visited my house when i did raise service request. Who is providing customer information to unauthorised service agencies if customer is contacting through aqua guard toll free number?

2) membrane filter (Replaced on 18thapr, 2019) last max 2-3 months and to replace that why customer need to pay again. It should be responsibility of company? Your membrance filter quality is not good and even your company doesn't provide any guarantee/warranty for default membrane filter.

3) why customer need to buy amc (~ 9k for 2 years) to replace only filter. It seems like your organised loot. If you are genuine company then please mention such rules in your water purifier ads to make customer vigilant.

4) if auqaguard company doesn't provide guarantee for default filters then what is point of having 2 years amc because as par your rule you will change filter only twice. So that means customer has to pay hefty amount like paying amc (9k)Â + filters replace if its defaulty more than 2 times (Approx 4k)... Seriously this is ridiculous.

5) if your company is not capable of providing good products and customer services then what is point of having such big brand. Better you guys raise your hand and tell clearly that you spent more on marketing not on quality. Customer is not king but a fool and just a way of making money.

6) why your customer care is not able to provide basic details like which is authorised service agency in our area and whether filters replaced are original.

7) why there is no unique id/bar code on filters to check online of their details?
I have seriously frustrated with your company behaviour and stopped using ro. Better to buy local products and save our self to be victim of your company's organised scam. Still hoping to get positive reply on queries asked above. Also i will share this post on every social forum.

Thanks
Rahul agarwal

Its Utmost regretted, I am bound to submit my complaint against the service of my water purifier.

After observing & searching market thoroughly I decided for ‘’ Eureka Forbs’’ and finally I purchased under sink water purifier from your company. but after purchase the product I realised that why I bought this product because it is having many problems like warm water, beeping, low pressure .and I had also sent many complains but the problems did not sought out. I had last complained on 15th sep 2019 but nobody came and get solution of my problem. And I made many calls to your customer care but they did not satisfied reply . I am not satisfied with your after sale service .please do something as soon as possible.

This incident was unwanted, undesired & unsatisfactory and does not suit to any customer.I out rightly condemn the services given by ‘’Eureka Forbs Team’’ their behaviour.

Being the unsatisfied customer I will never advise my friends, relatives, clients and guests for opting ‘’EUREKA FORBS’’.
It is advisable to look into the matter seriously and investigate the case at your end.

As we approached your customer care so many time for complaint aquaguard high flow, but it was all ion vain. We have done amc against the customer code [protected] ans[protected] on dated 17/10/2016 against the cheque no 029792 payable to eureka forbes ltd. For rs 9680/=. Since then no body visited the hotel till this date after complaint in youe customer care centre. The
Recent com plaint was lodged in 1st june 2019 under complaint no. [protected]. And every body has turned deaf ear.
Now it is our request to refund the amc amount with an immediate effect so
That we may not approach you again.

Dear sir,

Very sad to write this mail to you and your team, but a pathetic service rendered by a pathetic team.

I am having an aqua guard classic model, since we relocated from some other place we enquired for installation and service of it.

On 15th i had got a msg that my complain is assigned to mr. Ashish singh ([protected]), when i called him regarding my complain, he told mr. Ankit lodhi from aqua mount ([protected]) will take care of my issue when i asked ankit that he is from aqua guard, he said services are out sourced by company to our company in indore.

Mr. Ankit visited my place on 15th sep. And suggested to change both filter as both are old, so we changed both the filter and we paid 1500/- rs for service and both filters (Bill is attached).

After that he asked us to at-lest let the purifier run for 30-35 min and he left.

After 20 min of leaving, my purifier stopped working and not switching on, than immediately i called him he did not picked my phone, than i called to ashish he said he will revisit on 16th morning and check the issue, but he did not turned till date.
Then i start following mr. Ashish, he also stopped picking my call.
Then i again called customer service number and they assigned my complain to mr. Jeevan ([protected]), he visited and told that he will be taking purifier along with him to check but since he did not have any company id proof we denied than he said he will be visiting along with engineer to check the issue on 18th sep.

But till date ashish/mr. Ankit or jeevan none of them are picking my call and reverting.

And surprisingly yesterday i have received a msg that my problem is resolved and complain is closed.

Bills of paid amount and screenshot of mages received are attached for your reference.

Wrote mail to deepa. [protected]@eurekaforbs.com on 23/09/2019, but no reply till now.

Hope to get some revert after writing to you.

[protected]

I have purchased water purifier.. The sales executive promised to give a discount of 1500 in exchange of our old water purifier (Kent) which is y we agreed for the purchase of purifier from eureka.. Since kent executive had already spoken for 1500 discount for purchasing his brand.. Eureka has a better brand name that’s the reason we agreed & purchased with him.. His said the delivery boy would give the amount but the delivery boy refused to pay.. Its been 2 months since we are following up with this cheater & he doesn’t turn up.. Now he has stopped answering calls as well.. I will be sharing the invoice copy & his contact number kindly be aware of such cheaters who spoil the brand name.. Please escalate this matter to ur higher officials..

This is regarding the purchase and installation of the above product at my residence in kendranchal, vivek vihar, pali road, jodhpur. The product was purchased on 17th of august, 2019 and has been installed in the wrong water tap of the kitchen which is to the complete dissatisfaction of the customer.

Inspite of many calls, they have not helped

This is for the aquasure model of water purifier that i am using. We had a broken tap issue a few days back and that we registered a compliant on 18th september. The service technician who came on the next day said he had the wrong model in the database and does not have the right tap. He indicated he will come after two days. Despite repeated calls over their call centre nothing happened. We now have a your "friend for life" sitting here useless. There are multiple problems here.

1/ your tap design is lousy! Please show this compliant to your design team. There are so many ways in which a tap could have been designed robust rather than hold it on a thin flimsy plastic wedge that is so susceptible to breakage. This is the root cause.

2/ your customer database (And data entry operators) are highly error prone. This is not the first time i got the complaint that your database has a wrong machine assigned under my name. This happened with my previous aquaguard as well.

3/ your customer service agents are negligent of the customer's needs. They will find an excuse and never turn up.

I want an immediate resolution here or else i will write to ceo-customer service and crm at eureka forbes ltd. I have done this once earlier, if that is the way it works in your company - i will do it again.

Dear sir/madam
I register complain regarding my aqua guard service on[protected] techician mr sridhar came broke the water supply pipe and went again complain he came and told my mother board was damage he charge me rs 500 and didn’t gave any invoice for that and again he visited and continues water leaked from aqua guard after he repaired that aquaguard light is not coming and taste of water is not well i told he told me not make a complain about this he told he will come and solve the issues i try many times to speak with manager but call centre agents never transfer calls more than 1 month continues im calling to send any good person who know how to work but u guys continues sending the same guy i[censored] people didn’t solve my problem with in 24 hours of time i will approach consumer court and i will complain about ur company how u people cheating to coustomers

I hope u guys will take seriously about this
Thanks
Syed sayeed ullaha hussaini
[protected]
My register mobile no [protected]

I have order one ag-200 and also get quote from mr. Navneet sagar for that. But they (By dealer) installed water purifier (Dr. Aquaguard classic uv +) (Invoice no: pe/19/20/056) without confirming by us.

Fast off all they wrongly installed this machine for increase there sale only. When i asked mr. Navneet & mr. Manoj a lot regarding the consumption, both said its a very good one for you. "i have all the mail/call/chat records"

Within one month of installation its start problem with purifier. Even in guarantee period i have complained that the machine is not working at least 25/30 times but no response. They had called and said they will come but no one turn up.

Then after a long fight they repair the product on july last week. But again its creating the problem like same. When i ask them, they said you have to pay rs. 1800/- in every 20 days as they already advised a wrong product.

Like; they want to earn money by cheat the costumer by service only.

So on 4th september we request for a paid repair service (Not free) again (Request no [protected]) now its going to be 20 days, but we are facing the same problem.

Request you to please either change the product or refund my money

I purchased a Eureka Forbes Water Purifier in 2016. In 2017 I signed an AMC for 2 years expiring in October 2019 with Payal Agencies Vadodara, their authorized service center. For a year they attended it well. The very next year their service became erratic.

In August 2019 I had a major issue with the purifier of leakage (water all over the kitchen platform) even though servicing was done in July 2019. I called Payal agencies and they sent their owner in the evening. He said I must extend the AMC else it will cost me to change the filter etc. But his overall interest was in my extending the AMC for another 2 years. I told him it was important to immediately address the leakage. He said he would come the next day with the part but never turned up. I complained about this to Eureka Forbes (Deepa.[protected]@eurekaforbes.com). She was more interested in getting information on me. They should have had my details I thought.
Anyways I provided it. But, the same message for collecting the information kept coming through.

I ofcourse had a buy a new machine which cost me a lot.

After 25 days, Payal agencies call me to ask if the complaint was attended to. They were more interested in closing the complaint than attending to it.

I wish to put in a request to refund one year AMC cost.

I had brought a aquaguard water purifier(crystal next) from my near by shop(Lulu connect) 3 weeks ago.i have been told that installation will be done in 2 days.
It's been 3 weeks no one had called me in my contact no and I had called your customer care executive 3 times once in a week manner and I am fed up with the peply they are giving me.They are repeating the same thing"installation will be done today .executive will be sent today itself".it Would be great if can give the request no at least so that I can followup
Please do the needful or else I refund my money and get rid of this .there are plenty of water purifiers in the market.
This type of mannerisms will create a bad image for your company .

Noida service engineer - Sandeep sharma against whom the complaint is to be raised

My request has not been attended to . Several people have contacted me saying they will get back to me but they do not respond and assign my call to a new person.
My product is under AMC and I have been taking these contract plans for the past 10 years.
My service is due and the candle Set is due for both the years .

We have relocated from Noida to Delhi in the month of April and the installation in the new house was also done by the company itself . No one has come for service since then .
My contract card has also not been transferred.

The service engineer at Noida name ( Sandeep Sharma ) changed the candles only once under the last contract . I caught him when he got my card for renewal and all the while he kept saying he lost my card in a bike theft .
When he requested for renewal, he changed the candles under the last contract and renewed my AMc . Surprisingly he punched that candle set under the new AMC ( as told by Delhi franchise ).. I have all the screen shots of the card under which it is mentioned that both the candle sets r due under the new contract[protected] .. Also the receipt of payment of AMC has his signature mentioning both the candle sets r due under the new amc plan...
Because of these reasons the franchise at Delhi office is not sending anyone for servicing nor changing the candles .. I have provided the proofs to whosoever has called regarding the same and the response is that they will get back n they r sending someone the same day but no one turns up.

I fail to understand the pathetic service that I have been given especially to a customer who has been under the maintenance contract from day one of purchase .. it’s been 10 years and just because one person goo[censored]p I am facing all the troubles .
I would really request the company to take strict action against the agency and the service engineer who has duped me and take my case on priority and get it resolved .

Just to renew the amc i am trying to call these irresponsible fraud people from the last 2 weeks.
Multiple times i call and new people pick up the call and then they fix a time and no one bothers to turn up.
Then i call the next day and ask to escalate and they tell me "sire, escalation team is busy" please mail [protected]@eur*.com
Finally they call back and tell me they dont have a clue why those people did not turn up, when i insist to know the reason they tell me "sir they might have been busy"
Still now some raja reddy is the service responsible here and his highness is supposed to send somebody. What monopoly and what a poorly managed and unprofessional organization.

Sir/madam,
I would like to bring to your notice that i have been your customer for the last 10 years inspite of your pathetic services. Currently i have two reviva ro at my residence and the same are under amc. Customer code : [protected] & [protected]. I did not want to renew my amc this time as i was realy fed with your service offlate. Whenever i register a complaint it has/had never been attended smoothly i had to escalate the issue to ms. Leena and she had to intervene and sort the same. Mr. Mathew chacko has never attends to customer calls at all. I am really surprised how can a head ignore customer calls. Neither has he attended the calls nor bothered to return back the call. Like boss like staff.Â
Coming to the complaints :Â
1) my reviva ro body needed a change and the same was promised by mr. Lingatharan that he would change the same during first week of september'19. He did not bother to keep up his commitment. Hence i had to raise a complaint on 10th sep'19 (Ref no: [protected]). until 17th nobody bothered to call nor attend to the complaint. Hence i had to complaint about this to ms. Leena and she escalated the same to ms. Madhavi in chennai. When ms. Madhavi spoke to the tl mr vivek, he said that the customer had not mentioned the complaint properly and hence not attended. Is that not the responsibility of the service technician to call and find about the complaint? But unfortunately what he said was not true and i was in constant touch with the technician mr. Lingatharan. And he was not able to get the parts as his reporting boss was not regular to work. Since the complaint was taken to higher level they had no choice but to completed the work. And fortunately/luckily the same was completed today.Â
2) my other reviva candles needed to be changed since june'19. The technicians kept prolonging saying the same they will do the next day but the next day had never come in their life until today. So i told the technician mr. Anbu to change the candle but he refused stating he has lot of complaint to attend. Is this not a complaint? More over it is the duty of the technician to change the candles which they keep/kept avoiding. This work is pending since june'19.
The technician wanted to sign on the job completed form for which i refused saying my work is not completed without changing the candle. For which immediately the technician has the audacity to say that he will remove the unit and will take it and go and is/was rude in talking to us. My entire apartment people was listening to the conversation and they immediately said that is the mentality and working culture of eureka forbes. (Which is true as i have experienced several times). Don't you train your staff how to behave with customers? Is this the practice which is been adhered too? not only the technician has audacity to talk like this even the tl speaks rudely.Â
Who's is the customer service head who can be reached and attend to customer calls? Because for the next two years i have to be your customer as i have an amc and every time if there's a complaint i cannot reach to ms. Leena hence requesting you to give us the contact details for the same.Â
  p ramadevi