Eureka Forbes Complaints & Reviews

Nov 11, 2019

Updated by docnid The registered number is [protected], on the name of Dr Parth Patel.

Nov 13, 2019

Updated by docnid What detail u want? I have updated the registered contact number. Sharing again
[protected].Dr Parth Patel. Please be specific in asking details.

Nov 14, 2019

Updated by docnid Till now no has approached us, so many days passed I updated the complaint. Do not ever buy eureka Forbes RO.

Nov 07, 2019

Updated by d.c.agarwal no action they are not bothered about the health of customer

Nov 07, 2019

Updated by d.c.agarwal who is the chief executive of eureka forbes

Nov 08, 2019

Updated by d.c.agarwal To
Mr Vinath Hegde
HEAD OF SERVICE DEPARTMENT
EUREKA FORBES LIMITED
PAREL
MUMBAI-400013
INDIA
Dear sir
As seen below i have raised 1st Escalations with your Ms Anu KotIan.
Nothing heard.
pl look into this matter

D.C.Agarwal

From: "deep agarwal"<[protected]@rediffmail.com>
Sent: Fri, 08 Nov 2019 12:43:23
To: "deepacustomercare"<deepa.[protected]@eurkaforbes.com>
Subject: Fw: DEEPLY REGRETTED FOR NO RESPONSE FROM MUMBAI CORPORATE OFFICE FOR REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof.

From: "deep agarwal"<[protected]@rediffmail.com>
Sent: Thu, 07 Nov 2019 22:37:03
To: "deepacustomercare"<deepa.[protected]@eurkaforbes.com>
Subject: Fw: REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof.

To
Ms Anu kotian
Customer care Executive
Eureka Forbes Ltd
Mumbai

Dear Madam
I have investigated the matter.The technician who came for R.O replacement has used different membrane than what is in the Sealed packing BY YOUR DEHRADUN PLANT.Both R.O Details can be seen in the attachment enclosed.Your authorized representative's technician has cleverly changed the R.O PACKED IN the PACKET. HE HAS BROKEN THE SEAL without my inspection AND USED A DIFFERENT MEMBRANE.THIS IS A SERIOUS MATTER.

You put a committee to investigate the whole matter.
D.C.AGARWAL
[protected]

Nov 08, 2019

Updated by d.c.agarwal NO ACTION SO FAR IN SPITE OF SENDING MAIL TO
To
Mr Vinath Hegde
HEAD OF SERVICE DEPARTMENT
EUREKA FORBES LIMITED
PAREL
MUMBAI-400013
INDIA

Nov 08, 2019

Updated by d.c.agarwal HE HAS NO COURTESY TO REPLY MY TEN MAIL TO THEM.
THEY ARE ONLY INTERESTED IN SELLING SPARES ONLY

Nov 12, 2019

Updated by d.c.agarwal Subject: DEEPLY REGRETTED FOR NO RESPONSE FROM MUMBAI CORPORATE OFFICE FOR REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof. To

I am writing since last three weeks.
But no response.
What is the reason the customer cell is made? No response for three weeks in spite of sending so many mails.f a company like Eureka Forbes is employing such senior personnel who is not doing their basic work what duty they do?
The company should think.
How they pass their time?

Nov 13, 2019

Updated by d.c.agarwal Reg Madam Priya's comment

PL NOTE

NO ONE HAS CONTACTED ME FROM LAST two WEEKs.
VADODARA's EUREKA FORBES PERSONNEL ARE NOT WORRIED EVEN ABOUT THEIR SENIORS IN MUMBAI.
They are beyond their control
THIS IS ORGANISATION WHO IS ONLY INTERESTED IN SALE AND NOT BOTHERED ABOUT CONSUMER COMPLAINTS

Nov 14, 2019

Updated by d.c.agarwal Their message on mobile at 09:13:42 pm of 06:11:2019
DEAR FRIEND
YOUR service request no is [protected].Our technician will pay you a visit within the next 2 working days to attend to your request.
From
VK-eureka

no one visited till 14/11/2019
SO ONE CAN JUDGE THEIR SERVICE RECORD

Nov 09, 2019

Updated by maann9669 I did few days before. But problem has not been resolved. I mailed you.

Nov 11, 2019

Updated by maann9669 My contact number is [protected] and my email id- [protected]@gmail.com and furthermore Please don’t resolve my issue with my local representative of your. There service is very poor.

Nov 11, 2019

Updated by maann9669 Eight two seven nine three three nine four six four

Nov 04, 2019

Updated by Mayur@738 Invoice no is [protected]

Nov 02, 2019

Updated by Premabv Anjappa had assured to provide WDX2 with exchange to old euro clean vaccum cleaner.

So, it cost 14290₹ .
This website is saying photo large can not upload. Shall resize and upload images

Oct 31, 2019

Updated by ashokka1681 no one has come till date for demo.

Nov 08, 2019

Updated by queenfatima77 Hello it's been a week since I complained[protected], n I have not received any feedback or call from eureka Forbes

Nov 02, 2019

Updated by singhsk4 The Service Department senior executive Mr. Shravan Kumar informed that the new machine installed at my place was done by Sales Department. He further narrated that Service Department work is to provide service and do not have the authority to refund or adjust money of old machine in to new machine. However if I bring the old machine (which already had been buy backed by Eureka Forbes from me) he can provide the due service on the same. The decision of adjusting the balance AMC amount of old machine in to AMC of new machine can only be taken up by Head Quarters.

My submission is how the customer will know your internal matters of Eureka Forbes, i.e the domains of different department. One team (Service Department) approached me and said that get the AMC for the machine. Then after few months other (Sales Department) team approaches says this is your old machine get it changed. On inquiry about balance AMC of old machine, narrates that it will be adjusted in new machine. Now the Service Department says that they only provide AMC service to the machine for which it was done. Adujsting money of AMC's is not under their domain.

In all this gimmicks of domain of Service and Sales Department, the customer is loosing substantial money and peace of mind. Kindly resolve the matter at higher levels at Head Quarter and don't leave it to Ranchi Office.

Nov 03, 2019

Updated by singhsk4 In response to the phone received from Eureka Forbes at 01.11hrs on 02.11.2019 vide phone no. [protected]. The madam from Eureka Forbes over the referred phone asked the Name and Phone Number of Eureka Forbes representatives who sold / installed my new machine, the names & Phone numbers are :

1. Khalid Iqubal; Phone No. [protected]
2. Rajan Khan; Phone No. [protected]

The money receipt given by Mr. Khalid is attached for reference.

Nov 07, 2019

Updated by Indrajit18 Hi Anita

your team from Durgapure has address the issue. Problem is resolved with replacement of the product. Thanks a lot for the support.

Regards

Indrajit Chatterjee