Eureka Forbes Complaints & Reviews

Address: utkalmani Gopabandhu High School, Sarmuhan, Balangir, Odisha

Sir,
On my way to home i saw an outlet naming arcane marketing at-badambadi, cuttack, odisha towards ring road traffic where auqa guards of eureka forbes were displayed. I went there and impressed the product i told the company representative present there naming sunil kumar sahu cell-[protected] on discussion i finally decided to buy one reviva nxt as i live in balangir. I bought the product he also accompanied me to bring the product at the bus stop. When i asked him regarding installation he told me our balangir technician will attend you, but almost after 7 days passed i again called the said mr sahu. For installation on date 01/07/2019 he himself came and installed of which i have to afford the bus fare `from cuttack to balangir of rs.1000/- but in a busy when i asked him for the bill he told me that it will be send through your e-mail but till date when i called him over phone he gave a contact number naming sandip to send my invoice through e-mail mr. Sandip misbehaved me that he were busy i have no common sense for frequently calling him.. My service time is approaching kindly do what is necessary and oblige.

Dec 24, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Nov 17, 2019

Updated by Deepak Kmar Mishra Since two days have been passed nobody is ready to solve the problem rather getting complacent over some phone calls which deliberately and ultimately urge me to go the legal forum.

Verified Support

Nov 19, 2019

Eureka Forbes Customer Care's response Dear Deepak,

I will surely help you with your concern. Kindly share your registered contact number/customer ID here, so that I can have my team get in touch with you.

Regards,
Anita

Nov 19, 2019

Updated by Deepak Kmar Mishra my customer ID: is 711715, RTN is [protected]

Verified Support

Nov 21, 2019

Eureka Forbes Customer Care's response Dear Deepak,

I am still awaiting the requested details. Kindly provide the same so that I can have my team get in touch with you to address your concern.

Regards,
Anita

Verified Support

Nov 22, 2019

Eureka Forbes Customer Care's response Dear Deepak,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Anita

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D

Deepak Kmar Mishra

from Kolkata, West Bengal

Nov 17, 2019

Customer support is really disgusting

Reply

H

hashmita Ahuja

from Mumbai, Maharashtra

Nov 21, 2019

The tap of our EF water purifer has broken and we are left with no option for drinking water .

Reply

Eureka Forbes Customer Care's response, Nov 26, 2019

Verified Support

Dear Hashmita,

Please send in your registered contact number or customer ID. My representative will get in touch to help you further with your concern.

Regards,
Piyush

Eureka Forbes Customer Care's response, Nov 27, 2019

Verified Support

Dear Hashmita,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Piyush

Eureka Forbes Customer Care's response, Nov 28, 2019

Verified Support

Dear Hashmita,

As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance, and I'd be glad to help you.

Regards,
Piyush

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Address: Ahmedabad, Gujarat, 380061

I have invisipure ro with pressure tank model...3 yrs completed.. After 1 st year free service when parts changed i asked the technician it’s duplicate... That time they told me company provide us only this parts which are duplicate parts... Then after i purchase 2 yrs contact...in this contract they replace the duplicate parts... How can i trust on company when they provide duplicate parts... Pls solve this issue..

Dec 27, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2019

Eureka Forbes Customer Care's response Dear Jyoti,

I assure you to get this checked on priority. Please share your registered contact number & customer ID here, my team will definitely get in touch with you.

Regards,
Shiraz

Verified Support

Nov 15, 2019

Eureka Forbes Customer Care's response Dear Jyoti,

I am still awaiting the requested details. Kindly provide the same so that I can have my team get in touch with you to address your concern.

Regards,
Shiraz

Verified Support

Nov 25, 2019

Eureka Forbes Customer Care's response Dear Jyoti,

I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Shiraz

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J

jyoti chhaya

from Ahmedabad, Gujarat

Nov 15, 2019

Jyoti chhaya
Customer Id-[protected]
Registered No-[protected]

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Eureka Forbes Customer Care's response, Nov 19, 2019

Verified Support

Dear Jyoti,

I have asked my team from Ahmedabad to get in touch with you. They will do the needful as soon as possible. Request your patience meanwhile.

Regards,
Shiraz

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Address: Hinoo basti Hinoo Ranchi, Ranchi, Jharkhand, 834002

Dear sir/madam,

I'm your aquaguard water purifier customer. I have used purifier since last two years and my customer service experience is very worst. Last five months no mandatory services has been done by your side, only we get messages regarding your service. we have facing many issues in our aquagard water purifier. Engineer only visited my home but problem still exist. He only promised on phone for repairing of equaguard but he didn't come. Last four months we have facing the same problem but he didn't solved the problem.

Kindly look the matter urgently you are very big company as i know as a brand but some irresponsible people who spoil your brand name.

Our water purifier details as mentioned below :-

Customer name :- sankho tirkey
Model name :- dr aquaguard hd ro+uv

With regards

Your sensible comsumer
Sankho tirkey

H. No. 156a
Hinoo basti hinoo
Po - hinoo, ps-doranda
Dist-ranchi, jharkhand
Pin code -834002
Ph no:- [protected]

Dec 25, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2019

Eureka Forbes Customer Care's response Dear Sankho,

I'll definitely look into this and help you with the same. I've shared your details with my team in Ranchi, they will surely get in touch with you to discuss this ahead.

Regards,
Anita

Verified Support

Nov 19, 2019

Eureka Forbes Customer Care's response Dear Sankho,

I have received a feedback from my team that your concern has been resolved. You may get back to me in case of any doubts.

Regards,
Anita

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Address: Kurla - East, Mumbai City, Maharashtra, 400070

I have purchased aquaguard crystal water purifier on 14th november 2018 and as per 1 year contract it ended on 13th november 2019.

Last visit was made by a service care representative, that is when it was occurred to us that the card where they maintain the records of the earlier services been done was forged, no one ever visited before 2nd november but the service record book had 2 entries of 13 may 2019 and 22 july 2019. Fortunately i never signed the document and therefore i raised the concerns by sending an email to the amc service department manager, the escalation team and the acquguard team, to which no one is taking ownership and are only giving false excuses.

I have followed several times, but to my surprise no one is even bothered to call and acknowledge the issues. Absolute scam and wrong doing

Dec 22, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2019

Eureka Forbes Customer Care's response Dear Shriraj,

I will surely help you with your concern. Kindly share your registered contact number/customer ID here, so that I can have my team get in touch with you.

Regards,
Priya

Verified Support

Nov 15, 2019

Eureka Forbes Customer Care's response Dear Shriraj,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Priya

Verified Support

Nov 20, 2019

Eureka Forbes Customer Care's response Dear Shriraj,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Priya

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Address: Bangalore Dairy quatres, 560029

I am writing from Dairy circle bangalore,
I am changing the filters every 4-5 months by paying 4500 Rs, Every service request they are only intrested in AMC. i said no to AMC, then are talking this machine gone everything, PMC, adopter, chip, and Filetrs. total they asking 9000/-, For AMC he asked me 9500 Rs, Now he is asking 9000 for repairs. useless machine and poor service.

from alst 2-3 weeks, they are askingonly AMC based on my service request. not intrested in service, only AMC sales is utmost important.

Aquaguard company engineers or service people have no value for customer. they have put chit, to ensure machine aborts and you pay them 8-9000 Rs. This is genius for COmpany to make money not for customers.

Dec 27, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2019

Eureka Forbes Customer Care's response Dear Balaji,

I completely understand your concern. Please share your registered contact number or customer ID here so that my team can connect with you at the earliest to look into this.

Regards,
Anita

Verified Support

Nov 15, 2019

Eureka Forbes Customer Care's response Dear Balaji,

I am still awaiting the requested details. Kindly provide the same so that I can have my team get in touch with you to address your concern.

Regards,
Anita

Verified Support

Nov 20, 2019

Eureka Forbes Customer Care's response Dear Balaji,

As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance, and I'd be glad to help you.

Regards,
Anita

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Q

queenfatima77

from Mumbai, Maharashtra

Nov 13, 2019

No call or feedback yet from eureka Forbes, it's been a week now.

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Eureka Forbes Customer Care's response, Nov 14, 2019

Verified Support

Dear Fatima,

As requested here: http://bit.ly/32NByq1, please share your registered contact number/customer ID, so that I can have my team get in touch with you.

Regards,
Shiraz

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Address: Mira road, Mumbai City, Maharashtra, 401107

Purchased a new purifier from flipkart not working since day one. No one is taking respondibility. The installation guy came twice and he also suggested for replacement. Inspire of calling several times no one is respinding. Need immediate action. If we don't get proper answer we would take strict action the product is purchased for a price and was not provided free of cost. We may go till consumer court of required.

+1 videos

Dec 21, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2019

Eureka Forbes Customer Care's response Dear Neeta,

Kindly send in your registered contact number or customer ID here. I'll have my team connect with you at the earliest for further assistance.

Regards,
Piyush

Verified Support

Nov 15, 2019

Eureka Forbes Customer Care's response Dear Neeta,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Piyush

Verified Support

Nov 20, 2019

Eureka Forbes Customer Care's response Dear Neeta,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Piyush

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Address: 560010

This company has committed a fraud. I have taken two year maintenance contract by paying rs 8050/-. But not once their service person visited my place. Water puy completely stopped functioning. I raised service request no.[protected]. I was assured immediate response and technician support. No body arrived. I have called the service centre for four times and escalated the issue as well, no action is taken. I believe only option now is to taken them to consumer forum

Dec 19, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2019

Eureka Forbes Customer Care's response Dear Customer,

I'll definitely look into this and assist you with the same. I've shared your details with my service team in Bengaluru and they’ll connect with you soon to service your product.

Regards,
Anita

Verified Support

Nov 13, 2019

Eureka Forbes Customer Care's response Dear Customer,

Basis the feedback from my team, I understand that your concern has been resolved. Thank you for your support. Do let me know if you require any further assistance.

Regards,
Anita

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Address: B-174 Natasha park-2, channi jakat naka, nizampura, Vadodara, Vadodara, Gujarat, 390002

We purchased RO system one year back with one year warranty from chroma store in vadodara. They promised us three free services within the warranty period and free replacement of any damaged part within this period. In initial 6 months only our circuit got damaged, which after many vigrous follow ups only got replaced.
In the one year period only one free service provided. Two are still left but the warranty period is about to expire, so just fifteen days before the expiration of warranty, we called them and asked to give a service as the taste of water is changed.
Thier engineer found that filter needed to be changed as it is not functioning properly. Now just because of their delayed service we had to drink impure water which is also high in TDS. If they would have given timely service, we would not have suffered. We had put the e mail on 4/7/19 to eureka Forbes customer care also, to which they have reverted but the technician has not yet visited and we are still drinking the same water.
Now as a compensation to all the inconvenience we have faced, we need eureka Forbes to replace the filter free of cost as soon as possible.

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2019

Eureka Forbes Customer Care's response Dear Customer,

I'll surely assist you with this. Please send in your registered contact number/customer ID here so that my service team can connect with you at the earliest.

Regards,
Anita

Nov 11, 2019

Updated by docnid The registered number is [protected], on the name of Dr Parth Patel.

Verified Support

Nov 12, 2019

Eureka Forbes Customer Care's response Dear Customer,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Anita

Nov 13, 2019

Updated by docnid What detail u want? I have updated the registered contact number. Sharing again
[protected].Dr Parth Patel. Please be specific in asking details.

Nov 14, 2019

Updated by docnid Till now no has approached us, so many days passed I updated the complaint. Do not ever buy eureka Forbes RO.

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Address: Bangalore, Karnataka

Same complain as below customer gave
Place is bangalore and the people who cheated are ro water purifier company. I have receipt. Got cheated twice with this name.

Taken amc of water purified as they said everything covered for repair but now some issue with motor now they say if you have taken amc for 2 years then all these covered. Looks like fraud guys and cheating customers in the name if amc. While selling they say all covered now they say only some are covered which are less cost or repairable things. Looks like cheater company. Please take action asap

Dec 19, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2019

Eureka Forbes Customer Care's response Dear Krupa,

I will surely assist you with your concern. Kindly share your registered contact number/customer ID here & I’ll get back to you at the earliest.

Regards,
Piyush

Verified Support

Nov 12, 2019

Eureka Forbes Customer Care's response Dear Krupa,

I am still awaiting the requested details. Kindly provide the same so that I can have my team get in touch with you to address your concern.

Regards,
Piyush

Verified Support

Nov 13, 2019

Eureka Forbes Customer Care's response Dear Krupa,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Piyush

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Address: Mumbai City, Maharashtra

The company charged rs 4500/- to provide a kit costing rs 4000/-
The ro was changed by authorized representative. The fresh membrane is worst and not giving the quality of water.
The company in spite of many emails are keeping mum. I have wasted more than thousand rupees in mobile.
Since the water is imp for life it should be taken that copany is playing with the health of personnel
D, c, agarwal
Vadodara

Eureka Forbes customer support has been notified about the posted complaint.

Nov 07, 2019

Updated by d.c.agarwal no action they are not bothered about the health of customer

Nov 07, 2019

Updated by d.c.agarwal who is the chief executive of eureka forbes

Nov 08, 2019

Updated by d.c.agarwal To
Mr Vinath Hegde
HEAD OF SERVICE DEPARTMENT
EUREKA FORBES LIMITED
PAREL
MUMBAI-400013
INDIA
Dear sir
As seen below i have raised 1st Escalations with your Ms Anu KotIan.
Nothing heard.
pl look into this matter

D.C.Agarwal

From: "deep agarwal"<[protected]@rediffmail.com>
Sent: Fri, 08 Nov 2019 12:43:23
To: "deepacustomercare"<deepa.[protected]@eurkaforbes.com>
Subject: Fw: DEEPLY REGRETTED FOR NO RESPONSE FROM MUMBAI CORPORATE OFFICE FOR REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof.

From: "deep agarwal"<[protected]@rediffmail.com>
Sent: Thu, 07 Nov 2019 22:37:03
To: "deepacustomercare"<deepa.[protected]@eurkaforbes.com>
Subject: Fw: REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof.

To
Ms Anu kotian
Customer care Executive
Eureka Forbes Ltd
Mumbai

Dear Madam
I have investigated the matter.The technician who came for R.O replacement has used different membrane than what is in the Sealed packing BY YOUR DEHRADUN PLANT.Both R.O Details can be seen in the attachment enclosed.Your authorized representative's technician has cleverly changed the R.O PACKED IN the PACKET. HE HAS BROKEN THE SEAL without my inspection AND USED A DIFFERENT MEMBRANE.THIS IS A SERIOUS MATTER.

You put a committee to investigate the whole matter.
D.C.AGARWAL
[protected]

Nov 08, 2019

Updated by d.c.agarwal NO ACTION SO FAR IN SPITE OF SENDING MAIL TO
To
Mr Vinath Hegde
HEAD OF SERVICE DEPARTMENT
EUREKA FORBES LIMITED
PAREL
MUMBAI-400013
INDIA

Nov 08, 2019

Updated by d.c.agarwal HE HAS NO COURTESY TO REPLY MY TEN MAIL TO THEM.
THEY ARE ONLY INTERESTED IN SELLING SPARES ONLY

Verified Support

Nov 10, 2019

Eureka Forbes Customer Care's response Dear Deep,

I have responded to your concern here: https://bit.ly/2qBUlqU. Please check the same.

Regards,
Priya

Nov 12, 2019

Updated by d.c.agarwal Subject: DEEPLY REGRETTED FOR NO RESPONSE FROM MUMBAI CORPORATE OFFICE FOR REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof. To

I am writing since last three weeks.
But no response.
What is the reason the customer cell is made? No response for three weeks in spite of sending so many mails.f a company like Eureka Forbes is employing such senior personnel who is not doing their basic work what duty they do?
The company should think.
How they pass their time?

Nov 13, 2019

Updated by d.c.agarwal Reg Madam Priya's comment

PL NOTE

NO ONE HAS CONTACTED ME FROM LAST two WEEKs.
VADODARA's EUREKA FORBES PERSONNEL ARE NOT WORRIED EVEN ABOUT THEIR SENIORS IN MUMBAI.
They are beyond their control
THIS IS ORGANISATION WHO IS ONLY INTERESTED IN SALE AND NOT BOTHERED ABOUT CONSUMER COMPLAINTS

Nov 14, 2019

Updated by d.c.agarwal Their message on mobile at 09:13:42 pm of 06:11:2019
DEAR FRIEND
YOUR service request no is [protected].Our technician will pay you a visit within the next 2 working days to attend to your request.
From
VK-eureka

no one visited till 14/11/2019
SO ONE CAN JUDGE THEIR SERVICE RECORD

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Address: B1/B2 701 MARATHON GANPATRAO KADAM MARG LOWER PAREL MUMBAI-400013, Mumbai City, Maharashtra

They have changed r. O. Membrane recently on 10 th october 2019 through their agent in vadodara in their aquaguard enhance ro plus uv.
The membrane is not meeting the technical specification in term of percentage recovery and tds reduction
They have charged 4400/-
They are not listening

Please ask customer care officer of eureka forbes in mumbai.
I have sent mail to him. I am located in vadodara

D. C. Agarwal
[protected]
Vadodara (Gujarat)

Eureka Forbes customer support has been notified about the posted complaint.

Nov 07, 2019

Updated by d.c.agarwal o
Ms Anu kotian
Customer care Executive
Eureka Forbes Ltd
Mumbai

Dear Madam
I have investigated the matter.The person who came for R.O replacement has used different membrane than what is in the Sealed packing BY YOUR DEHRADUN PLANT.Both R.O Details can be seen in the attachment enclosed.Your authorized representative service man has cleverly changed the R.O PACKED IN the PACKET. HE HAS BROKEN THE SEAL without my inspection AND USED A DIFFERENT MEMBRANE.THIS IS A SERIOUS MATTER
D.C.AGARWAL

Nov 08, 2019

Updated by d.c.agarwal To
Mr Vinath Hegde
HEAD OF SERVICE DEPARTMENT
EUREKA FORBES LIMITED
PAREL
MUMBAI-400013
INDIA
Dear sir
As seen below i have raised 1st Escalations with your Ms Anu KotIan.
Nothing heard.
pl look into this matter

D.C.Agarwal

From: "deep agarwal"<[protected]@rediffmail.com>
Sent: Fri, 08 Nov 2019 12:43:23
To: "deepacustomercare"<deepa.[protected]@eurkaforbes.com>
Subject: Fw: DEEPLY REGRETTED FOR NO RESPONSE FROM MUMBAI CORPORATE OFFICE FOR REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof.

From: "deep agarwal"<[protected]@rediffmail.com>
Sent: Thu, 07 Nov 2019 22:37:03
To: "deepacustomercare"<deepa.[protected]@eurkaforbes.com>
Subject: Fw: REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof.

To
Ms Anu kotian
Customer care Executive
Eureka Forbes Ltd
Mumbai

Dear Madam
I have investigated the matter.The technician who came for R.O replacement has used different membrane than what is in the Sealed packing BY YOUR DEHRADUN PLANT.Both R.O Details can be seen in the attachment enclosed.Your authorized representative's technician has cleverly changed the R.O PACKED IN the PACKET. HE HAS BROKEN THE SEAL without my inspection AND USED A DIFFERENT MEMBRANE.THIS IS A SERIOUS MATTER.
WHAT YOU SHOULD DO?

You put a committee to investigate the whole matter.
D.C.AGARWAL
[protected]

Nov 09, 2019

Updated by d.c.agarwal DEEPLY REGRETTED FOR NO RESPONSE FROM MUMBAI CORPORATE OFFICE FOR REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof.
From: deep agarwal <[protected]@rediffmail.com> on Sat, 09 Nov 2019 10:56:04 Add to address book
To: 1 recipient | See Details
Dear Administrator
deepa.[protected]@eurekaforbes.com
I have sent about more than ten mails to following personnel without reply
To
Mr Vinath Hegde
HEAD OF SERVICE DEPARTMENT
EUREKA FORBES LIMITED
PAREL
MUMBAI-400013
INDIA
&
To
Ms Anu kotian
Customer care Executive
Eureka Forbes Ltd
Mumbai

But no replies from these two personnel.
Hope these mails are forwarded to concerned personnel.
D.C.Agarwal

From: "deep agarwal"<[protected]@rediffmail.com>
Sent: Fri, 08 Nov 2019 19:01:43
To: "deepacustomercare"<deepa.[protected]@eurkaforbes.com>
Subject: Re: DEEPLY REGRETTED FOR NO RESPONSE FROM MUMBAI CORPORATE OFFICE FOR REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof.

From: "deep agarwal"<[protected]@rediffmail.com>
Sent: Fri, 08 Nov 2019 18:45:02
To: "deepacustomercare"<deepa.[protected]@eurkaforbes.com>
Subject: Re: DEEPLY REGRETTED FOR NO RESPONSE FROM MUMBAI CORPORATE OFFICE FOR REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof.

From: "deep agarwal"<[protected]@rediffmail.com>
Sent: Fri, 08 Nov 2019 12:55:23
To: "deepacustomercare"<deepa.[protected]@eurkaforbes.com>
Subject: Fw: DEEPLY REGRETTED FOR NO RESPONSE FROM MUMBAI CORPORATE OFFICE FOR REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof.

To
Mr Vinath Hegde
HEAD OF SERVICE DEPARTMENT
EUREKA FORBES LIMITED
PAREL
MUMBAI-400013
INDIA
Dear sir
As seen below i have raised 1st Escalations with your Ms Anu KotIan.
Nothing heard.
pl look into this matter

D.C.Agarwal

From: "deep agarwal"<[protected]@rediffmail.com>
Sent: Fri, 08 Nov 2019 12:43:23
To: "deepacustomercare"<deepa.[protected]@eurkaforbes.com>
Subject: Fw: DEEPLY REGRETTED FOR NO RESPONSE FROM MUMBAI CORPORATE OFFICE FOR REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof.

From: "deep agarwal"<[protected]@rediffmail.com>
Sent: Thu, 07 Nov 2019 22:37:03
To: "deepacustomercare"<deepa.[protected]@eurkaforbes.com>
Subject: Fw: REPLACEMENT OF DEFECTIVE ENHANCE RO KIT W/O BIOTRON NOT MEETING THE DESIRED SPECIFICATIONS Reason supply of diff r.o by serviceman than what was packed thereof.

To
Ms Anu kotian
Customer care Executive
Eureka Forbes Ltd
Mumbai

Dear Madam
I have investigated the matter.The technician who came for R.O replacement has used different membrane than what is in the Sealed packing BY YOUR DEHRADUN PLANT.Both R.O Details can be seen in the attachment enclosed.Your authorized representative's technician has cleverly changed the R.O PACKED IN the PACKET. HE HAS BROKEN THE SEAL without my inspection AND USED A DIFFERENT MEMBRANE.THIS IS A SERIOUS MATTER

Verified Support

Nov 10, 2019

Eureka Forbes Customer Care's response Dear Deep,

I assure you to get this checked on priority and this definitely doesn't sound like the experience we intend to provide. I've shared your details with my team in Vadodara and they will surely get in touch with you to discuss this ahead.

Regards,
Priya

Nov 12, 2019

Updated by d.c.agarwal I am writing since last three weeks.
But timid response.
What is the reason the customer cell is made? very timid response after three weeks in spite of sending so many mails.If a company like Eureka Forbes is employing such senior personnel who is not doing their basic work what duty they do?
The company should think. IT LOOKS THEY ARE LEAST BOTHERED ABOUT CUSTOMERS.

Nov 12, 2019

Updated by d.c.agarwal I HAVE EARLIER TOLD YOU YOUR TEAM IN VADODARA IS LEAST BOTHERED.
OTHERWISE WHY I AM WRITING TO SENIOR PERSONNEL LIKE YOU.
YOU ARE DOING A COURIER JOB.
IT WAS FEW MINUTES JOB FOR WHICH YOU HAVE TAKEN SO MANY DAYS.BUT STILL PROBLEM REMAIN UNSOLVED.

Nov 14, 2019

Updated by d.c.agarwal if priority means few months by eureka forbes

Nov 14, 2019

Updated by d.c.agarwal Their message on mobile at 09:13:42 pm of 06:11:2019
DEAR FRIEND
YOUR service request no is [protected].Our technician will pay you a visit within the next 2 working days to attend to your request.
From
VK-eureka

no one visited till 14/11/2019
SO ONE CAN JUDGE THEIR SERVICE RECORD

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It is very disappointing to know from your side (Aquaguard person who verified the issue) that you for stopped amc for ag i nova model. I was suggested to replace the properly running ag i nova model with the latest water purifiers.

Please answer my doubts.

* if the amc for ag i nova model was stopped then why was the amc contract renewal message sent to me? (Informed by mr. Vijayan, aquaguard maganer, trichy).

* if the amc for ag i nova model was stopped then why was the offer before the renewal date was given to me? (By the service person, anandh, srirangam, trichy).

* if the amc for ag i nova model was stopped then why was the contract renewal option displayed online.

I kindly request yourself to answer me.

Dec 12, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2019

Eureka Forbes Customer Care's response Dear Customer,

I have responded to your concern here: https://bit.ly/2K6iM6N. Please check the same.

Regards,
Anita

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I got a amc renewal msg from your side before the end of contract date. I replied to the msg typing renew. The service person came and said that the renewal amount is 3250/- as it is in the contract date. I said ok. He said that within two days he will renew it. But never turned back. Now after a month he is saying that contract date has been ended so i need to pay rs 3450/-. Why should i pay extra amount for his fault.

Also the service person is threatening me saying that if i do not pay extra amount he ll repair my machine which ll b of no use and i need to throw it off.

May i know the solution for this issue.

Dec 18, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2019

Eureka Forbes Customer Care's response Dear Customer,

I would like to discuss this further. Please share your registered contact number & customer ID so that my team can get in touch with you.

Regards,
Anita

Verified Support

Nov 12, 2019

Eureka Forbes Customer Care's response Dear Customer,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Anita

Verified Support

Nov 13, 2019

Eureka Forbes Customer Care's response Dear Customer,

As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance, and I'd be glad to help you.

Regards,
Anita

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Address: Vadodara, Gujarat

[protected] consumer number.

Complaint lodged, both motor and filter damaged. Total bill quoted approx 7, 000 rs. The actual price of the water filter was 13, 999 rs.

Eureka forbes is asking me to shell out almost 50% of the total value of the filter to replace items that have no guarantee.? And what commitment os there that the replaced parts will not be daged again ? And why shud i believe u cheaters when u have already fleeced ur customers so many times ? Its been almost 1 month of first complaint raised, but the filter is still not repaired when it is within the warranty period. Kindly confirm.

Dec 22, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2019

Eureka Forbes Customer Care's response Dear Customer,

Thank you for sharing the details. I have informed my team in Baroda about your concern. They'll connect with you at the earliest to address the same.

Regards,
Priya

Verified Support

Nov 19, 2019

Eureka Forbes Customer Care's response Dear Customer,

I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Priya

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Address: Csd canteen mathura, Mathura, Uttar Pradesh

Hello,
I purchased aquaguard ro 4 months ago, after this water purifier has stopped working. I have contacted costumer care and i lodged the complaint but there is no action taken yet. I have been told many times that technician would visit within 48 hours. But i have waited for almost 10 days but nothing happened. Before, during the purchase, they promised me that our purifier would give 40-50 litre per day but now they are claiming 18-20 ltr per day. I have raised complaints many times. I am totally tired now.

Dec 15, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

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Nov 08, 2019

Eureka Forbes Customer Care's response Dear Customer,

Please share your registered contact number and customer ID here. My service team will get back to you at the earliest for further help.

Regards,
Priya

Nov 09, 2019

Updated by maann9669 I did few days before. But problem has not been resolved. I mailed you.

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Nov 10, 2019

Eureka Forbes Customer Care's response Dear Customer,

Kindly share your registered contact number & customer ID here. I'll have my team get in touch with you at the earliest to address your concern.

Regards,
Priya

Verified Support

Nov 11, 2019

Eureka Forbes Customer Care's response Dear Customer,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Priya

Nov 11, 2019

Updated by maann9669 My contact number is [protected] and my email id- [protected]@gmail.com and furthermore Please don’t resolve my issue with my local representative of your. There service is very poor.

Nov 11, 2019

Updated by maann9669 Eight two seven nine three three nine four six four

Verified Support

Nov 14, 2019

Eureka Forbes Customer Care's response Dear Customer,

I have asked my team from Mathura to get in touch with you. They will do the needful as soon as possible. Request your patience meanwhile.

Regards,
Priya

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Address: 411057

Eureka Forbes company employee had asked me to pay advance amount of 5k & also asked me to pay full amount online by saying I will pay that advance amount to you by evening. I had paid advance amount & full amount of that product also. Now I am waiting for that advance amount of 5k since 6 months. He was saying, I will give it to you by tomorrow & like that & now he is not receiving my call also. I had raised complaint ([protected]) against him in eureka forbes customer care but they are also not taking any action.
Now I need to go at consumer court to file complaint against eureka forbes.
Employee name was Harish (Pune) & His contact no. is [protected].
Now I can say, Eureka forbes is very bad company & they treat their customer like as me.

Dec 14, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Nov 04, 2019

Updated by Mayur@738 Invoice no is [protected]

Verified Support

Nov 08, 2019

Eureka Forbes Customer Care's response Dear Mayur,

Request you to share your registered contact number and customer ID here. It will help me have my team get in touch with you to take this ahead.

Regards,
Anita

Verified Support

Nov 11, 2019

Eureka Forbes Customer Care's response Dear Mayur,

I am still awaiting the requested details. Kindly provide the same so that I can have my team get in touch with you to address your concern.

Regards,
Anita

Verified Support

Nov 12, 2019

Eureka Forbes Customer Care's response Dear Mayur,

As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance, and I'd be glad to help you.

Regards,
Anita

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Address: 912/162 A old sohabatia bagh, Allahabad, Uttar Pradesh, 211006

Purchased a product fo xpert ro wp forbes on 30.05.2016 on rs 19500/-
Now my product is waste for me because they are not providing its spare part what we needed to dispense it. Its tap is leaking and no body are in allahabad entertaining due to unavailability of spares. Its name as jholla tap and its not available in this model as its service center and eureka forbes representative as are telling us. Kindly take it as breach of consumer contract act and replace my product or service my product.

Dec 13, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2019

Eureka Forbes Customer Care's response Dear Pranav,

Please share your registered contact number/customer ID here. I'll have my service team connect with you at the earliest for further assistance.

Regards,
Priya

Verified Support

Nov 11, 2019

Eureka Forbes Customer Care's response Dear Pranav,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Priya

Verified Support

Nov 12, 2019

Eureka Forbes Customer Care's response Dear Pranav,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Priya

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Address: #3, 3rd floor, mahadeshwara complex, above m b bekary, near bimal show room, new air port road, venkatala, yelahanka, bangalore-64, 560064

Anjappa, (Email id: devaraja. [protected]@eurekaforbes.com) had visited our house and given assurance of some offers along with buying product. We had paid complete amount. The product was not delivered on that day.

It was delivered on the other day without warranty card and cash receipt.
No offers too.

That person is not picking is call and no responding to any messages.
Phone no: [protected]

I want refund or proper product, with warranty.

Dec 19, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Nov 02, 2019

Updated by Premabv Anjappa had assured to provide WDX2 with exchange to old euro clean vaccum cleaner.

So, it cost 14290â‚¹ .
This website is saying photo large can not upload. Shall resize and upload images

Verified Support

Nov 08, 2019

Eureka Forbes Customer Care's response Dear Customer,

Request you to share your registered contact number/customer ID here. I'll have my team connect with you at the earliest and assist you further.

Regards,
Anita

Verified Support

Nov 11, 2019

Eureka Forbes Customer Care's response Dear Customer,

I am still awaiting the requested details. Kindly provide the same so that I can have my team get in touch with you to address your concern.

Regards,
Anita

Verified Support

Nov 12, 2019

Eureka Forbes Customer Care's response Dear Customer,

As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance, and I'd be glad to help you.

Regards,
Anita

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Address: 500075

Recently i bought this model and very next day after installation (Oct 25, 2019) sensor fluctuating between red/green/blue colours. Customer support staff visited twice with no proper idea about the exact issue. Still the issue is not resolved.

Looks like this model itself has this flaw (Refer to https://www.consumercomplaints.in/eureka-forbes-red-light-blinking-c1737596).

Can i expect any help from this portal...

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Address: c-56 north block donimalai township nmdc limited, 583118

Respected sir/madam
I have purchased euroclean wet and dry vaccum cleaner on 28/9/2019 from amazon and i have register a request on 24/10/19 request no is-[protected]. Today i have talk to toll free no but response is very poor the executive has told me you prefer manual and internet. I think this is not service. So it is requested to please send someone for my vaccum cleaner demonstration.
My address
Q. No c-56 north block, donimali township, nmdc limited
583118 bellari, karnataka

Dec 7, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Oct 31, 2019

Updated by ashokka1681 no one has come till date for demo.

Verified Support

Oct 31, 2019

Eureka Forbes Customer Care's response Dear Ashok,

I have asked my team from Bellari to get in touch with you. They will do the needful as soon as possible. Request your patience meanwhile.

Regards,
Anita

Verified Support

Nov 05, 2019

Eureka Forbes Customer Care's response Dear Ashok,

I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Anita

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