Eureka Forbes Complaints & Reviews

It is very disappointing to know from your side (Aquaguard person who verified the issue) that you for stopped amc for ag i nova model. I was suggested to replace the properly running ag i nova model with the latest water purifiers.

Please answer my doubts.

* if the amc for ag i nova model was stopped then why was the amc contract renewal message sent to me? (Informed by mr. Vijayan, aquaguard maganer, trichy).

* if the amc for ag i nova model was stopped then why was the offer before the renewal date was given to me? (By the service person, anandh, srirangam, trichy).

* if the amc for ag i nova model was stopped then why was the contract renewal option displayed online.

I kindly request yourself to answer me.

I got a amc renewal msg from your side before the end of contract date. I replied to the msg typing renew. The service person came and said that the renewal amount is 3250/- as it is in the contract date. I said ok. He said that within two days he will renew it. But never turned back. Now after a month he is saying that contract date has been ended so i need to pay rs 3450/-. Why should i pay extra amount for his fault.

Also the service person is threatening me saying that if i do not pay extra amount he ll repair my machine which ll b of no use and i need to throw it off.

May i know the solution for this issue.

[protected] consumer number.

Complaint lodged, both motor and filter damaged. Total bill quoted approx 7, 000 rs. The actual price of the water filter was 13, 999 rs.

Eureka forbes is asking me to shell out almost 50% of the total value of the filter to replace items that have no guarantee.? And what commitment os there that the replaced parts will not be daged again ? And why shud i believe u cheaters when u have already fleeced ur customers so many times ? Its been almost 1 month of first complaint raised, but the filter is still not repaired when it is within the warranty period. Kindly confirm.

Hello,
I purchased aquaguard ro 4 months ago, after this water purifier has stopped working. I have contacted costumer care and i lodged the complaint but there is no action taken yet. I have been told many times that technician would visit within 48 hours. But i have waited for almost 10 days but nothing happened. Before, during the purchase, they promised me that our purifier would give 40-50 litre per day but now they are claiming 18-20 ltr per day. I have raised complaints many times. I am totally tired now.

Eureka Forbes company employee had asked me to pay advance amount of 5k & also asked me to pay full amount online by saying I will pay that advance amount to you by evening. I had paid advance amount & full amount of that product also. Now I am waiting for that advance amount of 5k since 6 months. He was saying, I will give it to you by tomorrow & like that & now he is not receiving my call also. I had raised complaint ([protected]) against him in eureka forbes customer care but they are also not taking any action.
Now I need to go at consumer court to file complaint against eureka forbes.
Employee name was Harish (Pune) & His contact no. is [protected].
Now I can say, Eureka forbes is very bad company & they treat their customer like as me.

Purchased a product fo xpert ro wp forbes on 30.05.2016 on rs 19500/-
Now my product is waste for me because they are not providing its spare part what we needed to dispense it. Its tap is leaking and no body are in allahabad entertaining due to unavailability of spares. Its name as jholla tap and its not available in this model as its service center and eureka forbes representative as are telling us. Kindly take it as breach of consumer contract act and replace my product or service my product.

Anjappa, (Email id: devaraja. [protected]@eurekaforbes.com) had visited our house and given assurance of some offers along with buying product. We had paid complete amount. The product was not delivered on that day.

It was delivered on the other day without warranty card and cash receipt.
No offers too.

That person is not picking is call and no responding to any messages.
Phone no: [protected]

I want refund or proper product, with warranty.

Recently i bought this model and very next day after installation (Oct 25, 2019) sensor fluctuating between red/green/blue colours. Customer support staff visited twice with no proper idea about the exact issue. Still the issue is not resolved.

Looks like this model itself has this flaw (Refer to https://www.consumercomplaints.in/eureka-forbes-red-light-blinking-c1737596).

Can i expect any help from this portal...

Respected sir/madam
I have purchased euroclean wet and dry vaccum cleaner on 28/9/2019 from amazon and i have register a request on 24/10/19 request no is-[protected]. Today i have talk to toll free no but response is very poor the executive has told me you prefer manual and internet. I think this is not service. So it is requested to please send someone for my vaccum cleaner demonstration.
My address
Q. No c-56 north block, donimali township, nmdc limited
583118 bellari, karnataka

Had spoken abt a week ago to the executive n explained my concern about incomplete info given by the sales guys. When i purchased the aquaguard dr classic+, i was told of one year free service, but not not told that it would not include free candle replacement after a year (Like v have in the paid amc)
I had asked the sales person n he said just like ur previous amc service would be offered.
My old amc had abt 9 months left which was added to the new product n i got an additional 5months, when i inquired the sales person said since the new amc is more costly than the previous one the months have bee reduced
So i[censored] r doing that then wat is the problem in providing fee cable replacement
All this was discussed with the executive on the helpline number, he said he would arrange for a call back from the dept which has not yet happened
Online chat with sneha vaity... Pathetic wait is endless
So wat does a customer do run after you'll do get some answers, coz sale is done
One of the most deceving sales persons i have come across
Never again will i ever entertain any sales person from eurka forbes

I was having aquaguard classic water purifier with three years annual maintenance contract (Amc), effective from 28.10.2017 to 27.10.2020 (Three years), paying an amount of rs. 3920/- vide contract receipt number 0006129 (Copy enclosed).

Subsequently, i purchased new water purifier machine to dr aquaguard classic plus from eureka forbes representative, vide bill reference no. [protected] dated 25.02.2018, (Copy enclosed). The eureka forbes representative informed and gave in writing on the above enclosed bill, that the balance amount of amc done on 28.10.2017 (Vide receipt no. 0006129) will be adjusted in the amc of the newly purchased machine.

For the new machine i was given one year free maintenance service up to february 2019. For the newly purchased water purifier dr aquaguard classic plus, when i wanted to have amc, the service visiting engineer informed that, since the eureka forbes representative (Who sold me the new machine), did not entered in the company records that the amc amount of earlier machine is to be adjusted in the new machine, thus the excess amount deposited with the company for amc cannot be adjusted in amc for the new aqua-guard machine, which i am having presently.

My complain : for the fault of the company representative (Not entering in company records for adjusting earlier running amc), i am being penalised.

Submission : kindly adjust the balance amount of earlier machine amc for the new machine.

I bought eureka forbes ro water purifier in january 2019. Ef performed periodic service. However, as of yesterday the water purifier is not working. Ef technician informed us that the candles are damaged and needs to be replaced at a cost. Even though the water purifier is still covered under warranty, eureka forbes is demanding 12% of the price as fee for the repair.

Hello team,

I had purchased a dr aquaguard classic plus with booster pump, 2 years back, the representative from the compay visited just for installation since then we did not get any service nor our compaint was entertained by the company. On 19 oct 2019 again i contacted the call centre for my water purifier as the water flow has reduced, till date they did not sent their representative and i'm updating them for every 5...

Hi Team

Water purifier bought on October 2, 2019.

First problem occurred within circuit board of the purifier with in a month of installation .

Second problem occurred within seven days of rectification by service engineer.

Service engineer and local reseller not ready to resolve the issue of defective product.

Water being one of the Essential Commodities why cant Company provide permanent solution.

It has not even been 2 months from the date of purchase.

Hello team,

I complained them regarding my water purifier was not working need maintenance on 25 september 2019, till date they did not sent their representative and i'm updating them for every 5 - 7 days though they are saying it will be done in 24 - 48 hours, don't know why there are doing

Hi team,

Last year november end, there was a problem with my filter and we requested for a service.

The service guy said that the filter is spoilt and he has to put a new one and it will cost 4200 something and we agreed to pay and get the filter replaced. He insisted to buy amc plan for another 1500 odd rupees so that next time there is a problem in the filter, they will replace the filter for free. We agreed to him and brought the amc contract.

Today we had some problem with the water purifier and requested for a service and knew that we have the amc contract valid and if there are any filter replacement required, we can get it done for free.

The technician visited us (Not sure if he was from company) mentioned that you need to pay for the filter and again pay around 5000 rupees as in the previous contract you replaced the filter already (Without looking at any reference and mentioned your contract will end in next 10 days, when i have the contract valid until 29-nov-2019).

Last time when the technician came and insisted for amc plan, smarty wrote that we have done the filter replacement on the same day that we brought the amc contract. When we paid for the filter and amc contract separately how can we be told that we have done the filter replaced? How unfair is this? When they provided only a silly contract paper and no where in the eureka forbes teams have the data saved in their database and they rely on a hand written comments from technicians. The technician gave us only one bill which has 5220/- rupees and wrote filters replaced. If we were told about this earlier, we wouldn't buy the contract. What is the benefit if we have to pay for the filters everytime? And only twice the technician came and serviced the filters[it would have costed me less than 1000 rupees where i was asked to pay 1500 extra] would i calculate before buying a contract? In no way this amc contract gave benefit to me. When the technician mentioned, in next one year i can get a free filter replaced for once, how can he come now and say we have already replaced???

I really need an answer for this and need a free filter replacement done. I wouldn't mind posting the bad experience i had with eureka forbes in public and provide a bad review as its true.

Regards,
Shwetha

I have one water purifier machine of eureka forbes limited – crystal model, installed at my house at remuan, talcher, dist. Angul (Odisha), pin-759100 since 2012. The machine is under amc vide contract receipt no.[protected] with eureka forbes at talcher which valid from 05-jun-2018 to 04-jun-2020. As per the contract, free replacement of consumables and periodical service to be given on annual basis. Further, two periodical service would be provided annually including one set of consumables would be replaced.

But it is regretted to intimate that after doing the amc since jun 2018 no service person has been visited my place for maintenance of the machine as a result of which me and my entire family has been suffering from health issue. As per the contract, the service engineer of m/s eureka forbes ltd should make two periodical service in a year and replacement of its usable like filter and related accessories etc. Upon enquired to the service person today, he told that he has some personal work during this period and that is why the periodic maintenance has not been done in time. This type of version is really pathetic and uncalled for from a respective organisation like m/s eureka forbes.

It is therefore, my grievance may be noted for its suitable action as per following;
1. The contract may be extended for a further period of one year w. E. F 4-jun-2020 – as the amc service benefit was not given to me in the 1st year of the contract.
2. Immediately replacement of filter and other related accessories of the water purifier

Your early action in the matter is highly solicited.

Regards,

Bn sarangi

At. Remuan, p. O. Hatatota, talcher-759 100, dist. Angul (Odisha)
Mobile : +91 [protected], [protected]
Email : brahmananda. [protected]@adityabirla.com

I have purchased EC I clean vacuum cleaner on dt. 3 oct.19 thorough eureka forbs ltd. Demo of the vaccume cleaner is given by imaran odiya id[protected] mob. [protected]. And he does not the techinalbdetails about the machine, at behind of machine there R is written but he doesn't know about this R. When asking about this R he is replaying that "machine is not made at his home". What is the R for rejected?? After this we have complain at helpline at 13 oct. but they are not hereing for 3 days. So i requested that if this machine is rejected piece then change my machine kindly.

Hello sir,

Service request numbers : [protected], [protected]

I purchased amc (Annual maintenance contract) and about 1.5 week before its expiry i requested for regular service maintenance of my aquaguard water purifier. The technician mr. Baskar ([protected]) who came, inspected and said that filter has to be replaced and he was pushing us to buy amc. Since, our existing amc contract hasn't expired yet we asked him to do the replacement with the existing valid contract itself. But, he refused to do it and behaved rudely to a 55 year old lady and 28 year pregnant women. When we questioned him asking for valid reasons, he behaved lethargically and rudely. He also challenged us that complaints will do him nothing and left our home even without properly assembling the water purifier (Currently its leaking).

When i spoke to customer care, they said i have already used 2 time filter replacement using my amc. But, when asked for proper proof that 2nd time replacement was done, they backed and said it was due to some technical issue. I escalated this and spoke to backend team guy (Kiran kumar), he put conference call wit manivannan who acknowledged that 2nd time filter replacement got updated wrongly in system and promised that technician will be coming to replace filter yesterday (Oct 14, 2019). But still no one has come.

We are completely unsatisfied with the behavior of your technicians and how you treat your customer complaints. I'm bring this to your attention hoping that i get a proper resolution.

Please consider this as a formal complaint and i request for a filter replacement within 1 weeks time before i file ombudsman for a solution.

I logged a complaint on 25th of september and did amc as requested by your people online and till date haven't received any call back or a technician. I have been calling them every single day still noone has come to attend the problem. And everytime you call them they will say tomorrow the technician will come but still nobody call back or come. Eureka forbes's people provides the worst service. My complaint id is #[protected].