Eureka Forbes Complaints & Reviews

This was regarding my eureka aquaguard maxima uv+uf, it was purchased on feb-2018 for rs 7500. After 1 year, i requested for exterior filter cleaning not interior filter change, but i was forced to take annual maintenance from 2/7/19 to 1/7/20 by your technician saying that he cannot clean the external filters. He has changed interior filters and immediately after that we noticed that my equipment stopped functioning every now and then. Water is essential commodity, now i have been told that the chip is damaged and it needs replacement. The product works fine but only after your technician started repairing it, it damaged my product. Your technician are not skilled enough to solve the issue and instead damage my product. This is worst experience using eureka forbes aquaguard and i would not recommend using eureka forbes product and it would affect your sales. Your technician lack technical knowledge to work on issue and hence the warranty and maintenance support are horrible. I have other important work to do and cannot wait everyday for your technician to visit my premises. I want permanent resolution to my problem not temporary solution and engineer visit every now and then.

Misbehave of your executive anil tripathi

Hello,
I am sid jain from mumbai (Grant road). I made a inquiry to buy eureka
Forbes aquaguard classic+ before some days to your executive anil tripathi.
I am attaching image of that person also.
First i told him to give me some time i will check and tell you.
He was taking continues follow up than suddenly in a day he was calling 20
- 20 times from his number and another no. Also so i told him to don't call
So much.
He messaged me that"aapko phone uthana aana chaiye yeh galat hai woh galat
Hai" so i called him on whatsapp toh bola meko ki"paise nhi hai normal
Call ke". This is his words you can check on on screenshot i am attaching
With this email please check. And this is not the end after i called him he
Started with aggression and gusse me galiye bhi di and ghar pe aane hi
Dhamki bhi di. I have recording also if you want.
What he think i can't buy aquaguard or what. I am a businessman.
Please i am requesting your company to take action

This type of executive is not good for your company who don't know how to
Behave woth customers. =f0=9f=99=8f

Please take strict action againt him if you will not take any action than i
Will take 100% strict action with help of police because he gave me threats
To come at my home.

His phone number -
Anil tripathi
[protected]

Dear sir/mam,

This is in regards to the order number #[protected] (Dr. Aquaguard nrich hd uv
Gwpdnriuv10000) we ordered online through your website on 24/04/19.

Please note that since the time of installation of this product, it has never worked smoothly. Within the few months of installations, it has started showing red lights.

We have called your customer care executives & your local dealer ‘n’ number of times and were assured of your best services all the time. But we regret to inform you that till date no service has been provided from your end to solve this problem & the problem still persists. For your ready reference, here are the few service number requests that we got after filing complain [protected], [protected]. None of them stands solved.

We have been using eureka forbes aqua guard for the last 40 years. But looks like after upgrading to this new product we have made a huge mistake.

Since this product is having so many problems right after within few months of installation we request you kindly replace this product with a new one.

Please note that we are even unable to drink water from this aqua guard since the time this problem has arisen.

Hence, we request you to look into this matter very seriously & arrange to get our product replaced since it is well within warranty.

Looking for a positive reply.

Ankit ghiya

+91-[protected]

Initially i am feeling depressed and fully dis-satisfied due to frequent damages made by your service technician and which is not being repaired / changed against last service request made on 29.08.2019 and today.

Total 5 nos of service request has been made w. E. F. 08.08.2019 for repairing of parts every time by your technician.
Initially, i was complained for quarterly maintenance and health-check-up of the machine, however, it was found on every serviced by your technician that some parts has been broken by the same technician so that next visit in my home can be done with an intention which is not known to me & my family. Eventhen, i have raised my complains through service provider call and lodged complains & complains so that proper maintenance and support can be given and the aquaguard can be run with-out any defects.
You can check the communications made by me in your tollfree no. Against call from m/n [protected].

Pls look into the serious consequences and arrange a high level competent technician so that my machine can be re-newed with-out fail and kindly don't send the same technician who don, t have any knowledge about the machine i am using.

Non receipt of confirmation and non-repairing the machine against damages made by your technician can lead to the question to the concerned authority dealing you company and subsequent ministry for the safety issue of my family.

Regards & awaiting for the final service with-out damaging machine parts

I took an amc from eureka forbes to service my ro water filter. They charged me a huge amount but when the service engineer manju came to reinstall the machine he charged me another rs.570.in spite of paying him the amount, he did not reinstall the machine. I had to pay a private person and get it installed in my house. I am filing this complaint to get a refund of the amc amount. I have attached my amc for your reference.

I paid to renew the amc against contract # [protected], but unfortunately there is no gstn on invoice, even the executive who talked to me, regarding amc renewal, confirmed that gstn will be on invoice. After several reminders and mails and customer care phone talk, no one is replying and saying to send mail and contact customer care numbers... This is very disappointing that tis brand gives this level of customer service....

My complaint no is [protected] i never get such a response from any other companys don't ever by forbes products worst service got yet i registerd complaint on 26 aug and today its 13 sep they took 18 days don, t capable of fixing my complaint i brought this ac before 6 months they are not even capable of finding the fault the wasted my loat of time

I purchased aquaguard enhanced ro+uv+uf+mtds which was installed on 1st august. During installation water leakage problem occurred. Still product was installed after fixing water leakage but after 2 hour, leakage problem again started. When same installation person visited again then he said that one of the filter is chocked and need to be changed. So, i decided to get this product replaced and i complained customer care for replacement.

A service engineer visited 1 month ago and serviced the ro and assured that now no problem will occur again. And if problem reoccur then they will certainly replace. Soon after the service, next week leakage again happened and i informed then and asked for replacement. But almost 1 month has happened since then but no solution.

Please help me. My family is bound to drink possibly non-filtered water due to recurrent leakage issue.

Product name.
Eureka forbes aquasure water purifier.

Above product was po purchased through amazon and was delivered on 06.05.2019 but was not install till 17.05.2019. On 17th person was came for installation and he confirmed that this machine cannot install at our place.
I tried to register request for return the product with amazon but they said as return window was closed on 16th may. Hence unable for return or exchange the product i need to contact the eureka forbes team.

I sent an email for the same to eureka forbes team still regularly sending an e-mail as reminder but not yet get proper reply.
Product is not yet used it's lying in our storeroom,

Request to you all kindly shoartedout the issue soonest and replace the product or refund the money.

Thanks and best regards,
Jatin mota

Taken AMC by paying Rs.10000/- for changing the cylinder and regular services. Repeatedly complaints are coming for every 15 days. and now from 4 days no one attended the complaint even after reporting to customer care executives. Everyday i am calling to customer care and repeatedly the telling they are going to resolve by today while calling. After that, there will be not any action from the company. We want refund from the company.

I had purhchsed aquaguard enhance ro + uv1649 on date 09/4/2014 with transaction id 26410 & customer id [protected].

After some time i suggested to purchase for my office too. So purchase there also.

I had made my login id with my my mobile number[protected] mi and my email id krishna dot savaj @ gmail.com.

Every time i am getting error "this customer email already exist with other mobile number"

I had informed the customer care for for this error in 2015 followed by 2016 and 17 also.

The technical team of the eureka forbes is not able to still solve my problem.

I had made email correspondence lot of time but every time received the the same reply that we are working on your your problem to solve.

As i purchased my water purifier online from eureka forbes website, i am not getting a good response for solving my problem. Hence for the future i am stop recommending of eureka forbes product for any of my friends and family.

Today date 11/09/2019 i chated from their website and they are also very lazy. The chat buddy hiral is understand my problem and just given a solution which is very old to contact eureka forbes. Even she don't want to understand my problem and disconnected the chat and then onwards i am getting a 15 to 20 minutes chat waiting time.

I think eureka forbes is not keen to solve this problem so i called them as a unprofessional company.

I think eureka forbes knows only for sale and not for the repairing of the maintenance.

As again today i tried for new amc contract but again the same getting error of "this customer email already exist with other mobile number".

What a big joke for company like eureka forbes.

Really it is painful to write again that your company sales employee is giving false commitment for selling your product after that not bother to deliver as promised. This is my 2nd complain. 1st complain was made before one weeks time which was very well being acknowledged by your team & given me another assurance to deliver the watch (A sales promotional gift) within 24 hours but shameful to deliver as per commitment. Even i got 2nd call from your sales employee mr. Aayush jain who was the guy who promised us while selling your dr. Ro acquaguard machine that he will deliver by monday or tuesday i. E. 9th or 10th sept. Which is again wrong as no such fulfillment. This is making the people fool by your company employees. I required to resolve this issue within 24 hours time without further follow ups from our side...

— jitendra thakkar — [protected]

With reference to the above subject, i wish to convey my disappointment.

My aquaguard water purifier was given trouble with the water force. Accordingly had the technician come over and got it checked on 5th sept. He said that the motor had a problem and will come back in about 2 days. On 7th i received a call from the customer care, and once again registered a complaint assuring of a technician to come at the earliest.

Today, it is the 10th sept. There is no one yet come to rectify the problem. I made 2 calls to the customer care, and your representatives, namely, mr. Kishore and ms. Vijaya again assured me of getting the problem sorted out on an urgent basis.

Because of the water purifier not working, i have to rely on bottled water. I am absolutely unhappy and totally disappointed with the service, despite repeated reminders. Definitely will not recommend aquaguard, as all complaints go on deaf ears, inspite of having an amc of 2 years.

I ordered a provogue ladies watch online from "http://www.provogue.com/eureka-offers" and i payed rs.449 for this product but i didn't get any message regarding order. I dont have any order reference number, not even received txt id.
So please rectify my problem or provide any number so that i can track my order.
Also let me know how to track the order.

My registered mobile number is [protected] and i have been chasing the eurekaforbes customer care since past 2months but no use!
For my water softner, i have raised couple of complaints saying that water is getting stagnated in main unit.
Eureka technicians have just came and left doing nothing. Now water is overflowing and its in worst condition within 6months o[censored]sage and its still under warranty.

On 26aug2019 once again raised complaint with number [protected] on the same issue. Technician came and left without doing nothing and he simply closed the ticket.

Since there is no option to reopen the closed ticket, again on 31aug2019 raised new complaint with number [protected] for the same. Though it has been more than 10days - till now none have come.
Raised complaint on technician [protected] - even on this no response.

We are a community of 450+ families, and others are inquiring about water softner. I purposefully asking them not to go for eurekaforbes just because of this worst service and irresponsible technicians and customercare.

Also, the actual technician is never coming and he is sending someone else.
Please do the needful at the earliest.

One number of dr. Aquaguard magna ro+uv was purchased on 29.05.18 against bill no. 1346. Now, on 13.08.19 amc was done for one year with rs. 5020.00. Another rs. 1060.00 had been charged extra for replacement of outside iron remover cartridge.
The telephone indicator of the machine had not been working properly just after completion of warranty period and it was shown to the person who attended to do the maintenance contract. But he intimated that this telephone indicator adapter is out of the amc of the machine.
Now, my question is that why it is out of the amc of the machine when it is a part of the main machine.
If i want to buy the said water purifier without the telephone indicator can it be sold to me? If not, then why extra charge for amc will be applicable for the telephone indicator separately?
Request you to look into the matter carefully and arrange to do the needful immediately.

Again this quarter service was delayed and from last two weeks this service boy told he will come this saturday phone no[protected] and when i called him today he says he cant come.. I have paid for two years service and this is how your service boy talks.. If you cant service why do you take money from customers??

Every time i should raise complaint and then only you resolve issues or can do something to fix this issue permanently???

They literally spoiled the machine due to their poor knowledge about the product. It is purely failure of their after sales otherwise. Being a prestigious brand representative they don't know how to handle the customers. They even don't have their products informations and technicality. Under-skilled to handle, repair or diagnose the problems. We have eureka forbs dr. Aquaguard purifier. Magna hd ro+uv with biotron technology. It was working fine since its purchase (In 2015) working fine. Product is very robust as we had very hard wain our locality. Thus we are serving and maintaining it very well. Periodically the consumables, membranes and cartridges have been replaced as per their schedule. Few days back service was due and one of service executives was contacted on 24th aug 2019 and they deputed technician to attend on 25th of aug'19. He enforced to avail the amc as which is more advantageous he explained. (Mr. Sameer [protected], technician). He collected the amc amount via cheque dated 25th aug 2019. For an amount of 5300. Inr. With old parts he went away. He tried and struggled lot to replace the aggregates. Even after replacement of new cartridge and membranes the water taste was not up the mark. I asked him about that but he convinced that it would take some time to enhance the taste. After about 1 to 2 drains of tank the taste will come he claimed. I even asked to show the tds level. 'poor guy' he doesn't had that instrument too. After about 3 to 4 tank cycles i. E. 2 days water taste was improved. But what happened don't know from 3rd day onward machine was stopped working. I called the sameer but call not received. Even after several attempts he was not responded. I waited for a day then given instructions to bank on (29th) to stop payment to cheque which is issued, which was not still produced to bank.

I have purchased water purifier on[protected] from eureka forbes ltd. From the date of purchase every month it is a problem in product (More then 10 times i was registered complaint from[protected]. Technician come and suggest change some filters accordingly i have changed. On[protected] again registered a complaint and technician visited and declared that all the filters gone since no replay from eureka forbes

Hi,
I have raised request for my water purifier not working on 10th August.
The guy came and said the circuit board needs to replace and will be done next day.

I am waiting since then have raised the request multiple times on phone as well as through mail but every single time I am assured within 24hours your issue will be resolved.
I am not sure when there 24hours will be completed.

When talked to the local guy who visited my premises he says the office has not yet provided the PCB(circuit board) till now.
I am not sure what to do next.

My complaint reference no is : [protected], which is changed to : [protected].

Added snapshot of the mail response as well.

Please if anyone can help in this regards.

Regards
Yusuf Selani