Eureka Forbes Complaints & Reviews

The aquagaurd was serviced by your service engineer mr sadab khan (M no [protected]) on 11th march 2020. After that outflow of water was more instead of inflow. Agaian telephoned him to rectify the problem. He was unable to come due to lockdown. Now the motor is not pumping the water for sorage and completey sopped. Therefore it is requested to do the needful and rectify the problem;
Regards
M. H. Basavaraju
No 1663 7a cross, first stage, rajivnagar
Mysore-570019
M no.[protected]

I purchase acquguard ehance 9 month back now it is showing red light they told me to change filter which cost an amount of 4650 or else they telling me to take amc which cost 4900... According to them within 27 months it will cost me maintained cost of around 15000... While machine cost is 18000... Why they charging spare parts like gold... Exploiting customer after purchasing purifer... At present my purifer is in warranty so cost of filter is 4650... Once it go out of warranty it will cost around 5000... Including service cost. I want to know why ur spare parts are costly like gold... Y u exploiting customer after purchasing of purifier. A middle class family cannot afford ur purifer... If possible plz take my purifer back i can't maintain ur purifer at this cost... I suggest a poor and middle class family never to buy their purifier... They know customer have no option other than buying their spare parts... Now i am stuck in... Trouble... No option left...

Aqua gaurd water is not flowing. I tried to check the water connection. Water is connected. Called your contract technician. He said the company is closed and i can only lodge the complain via the website and hence this is the complain. It is on service contract with your company. Suddenly the water is flowing drop by drop. Please send technician asap!
Contact no: [protected]

The ro unit sl no [protected] of eureka forbes presently under amc from period 26/4/2019 till 25/4/2020 in the name of pijush sengupta aganist payment of rs. 4355 vide contract receipt no:[protected] dated 15/4/20119. The said water purifier ro not working and the representative of eureka forbes on requisition of service contract visited today and inspected the condition.

I am now being asked by the representative of company who visited today that the present amc is almost likely to expire within a month time so i have to pay the next amc amount first to get the work done despite the fact that the present amc still in force till[protected].

Dear sirs,
I own reviva aquaguard system at my home. Your technician visited me for servicing the equipment on 15.03.2020. When i asked him for tds value of water, he replied that it is good as bisleri water. I then got it checked from a private agency and i was shocked to know that the tds value of water was found as low as 6 (Six only) which is not acceptable from health point of view. Therefore i request you as under;

- please depute your technician to increase the tds of water
- visiting technician should always have the tds meter with him in view to satisfy the customer after servicing.
Expecting fast response to this complaint
Regards.

Guys, pathetic service and fraud i have ever seen in my life. I called on Eureka Forbes Helpline number and requested for someone to visit my home for getting the servicing done. Person visited and offered an AMC as my product was out of warranty and also recommended me to get all the filters changed on 01st October 2019. Accordingly, I said a Yes due to brand name. Mr. Alok Singh ([protected]) who came and offered me the AMC. When i saw "Maxpure RO Service" mentioned on the bill i asked him about the authenticity and i was given assurance by the person. From last 1 month, i've been continuously trying to speak to people and requesting them to align someone to visit and service my RO. Everytime i get to listen one or other reasons from so called ladies available on number ([protected]; [protected]) Bill Number 4272. Finally lady i nformed me that she has already aligned the engineer by the name of Ashish ([protected]) wherein false information provided to me that he will be visiting for the needful. I've been trying to speak to all above with no response. This seems to be fraudelent practise being done by some external third party vendor which needs to be addressed.
Can someone help me?
Sarabjit Singh Luthra

Hi All,
This is to inform you. I booked Eureka Forbes Vacuum cleaner WDX2 on 14th January 2020 with full payment of 15000.00. Product was delivered to me on 23rd January 2020 since they were busy itseems. DEMO of the product was on 26th January 2020. Since i am working in a corporate i use machine once in 4-5days. Hence i hardly used for more than 5times. On 28th february 2020 when i tried to use machine was not working. I raised complaint via customer care on 1st of march 2020 and status of that is still open. I have nearly called customer care and sales executive who sold product to me for more than 35times i have recordings too if you require. Sales person from chennai (sanjay and sivaperumal) have mentioned to me that “we cant help because out of 50machines 10will be faulty, if you have any issues contact customer care” it has still not been resolved. Today 11th march 2020 its more than 10days this issue is not solved yet! They are a cheaters and frauds spreaded over the world. They do not know to handle simple customer query. I am totally dissatisfied and happy to return back and get my refund. I dont want to use this machine anymore. When ever i try calling chennai executive they always say some crap that we will escalate to seniors! But bloody no one os taking action

Complain no - [protected]

Thanks

I had bought a water purifier on 13 Mar 19. But till date there is no service after complaint. Now this water purifier is unserviceable before 2 months. I lodge a complain but after many attempt they take complain on 24 Feb 20 but there is noone to come for repair. Daily Customer tell that representive will come and repair but there is noone for service till date. I want to know that how many days to take for repair.

My aquaguard green ro water-purifier is under amc. I logged a complaint on 27/02/2020 that it is not working. Your customer-care executive sent technician mr. M. Shankar the same day and he resolved the issue. However, the same issue recurred on 04/03/2020. Again, your customer-care executive sent the same technician mr. M. Shankar the same day and he resolved the issue again. The same issue (Sr# [protected]) recurred for the third time on 07/03/2020, it is assigned to the same technician again despite my repeated request to send some other senior-technician who can resolve the issue permanently not temporarily.

Eureka forbes has failed to send a technician since then despite reminding them again and again and again. When tried to escalate the issue on their website, it is returning the message, “your ticket is no longer valid.” they are not picking-up the phone[protected]/62601888.

I want my issue to get resolved at the earliest.

We purchased a dr. Aquaguard magna a few years ago and ever since we are facing issues with it... To be clear, we have dirt, dust and baby cockroaches coming through the aquaguard... They are always floating on the water... No matter how many times we lodge a complaint with the rude staffs here in mangalore office. Is this why we trust eureka forbes and buy an aquaguard for 13000₹ and pay yearly amc of approximately 3000₹-4000₹???

Please rectify this issue at the earliest!. Else i would have to really really escalate this issue and create more awareness on social media platforms as my final resort to justice from eureka forbes!!!

I bought eureka nrich ro uv mtds directly from company sales executives on feb 16th 2020. They delivered next day and while installing that we found that there was leakage in the product. But technician was trying to fix that by opening all parts. Then after my argument and request, they delivered another unit and installed it. But after 2 days 2nd unit also stared leaking from storage tank. Not sure how the eureka supplying these knid of defected products. Now i came to decision to get back my money (Since no hope on eureka), complaint registered #[protected].

Dear sir/madam,
My trans. Id is 18015441,
My invoice ref. No. Is [protected],
Invoice no. Is 27a0264224,
Invoice date 01.03.2020,
Amounts paid rs. 3780/- for 24 months,
Contact from 27.03.2020 to 26.03.2020,
My complaint is that i seen your offered portal is rs.3605/- and i pay 3780/- as given you above details,

Kindly please request you to resolve the matter as same.

I have shifted my residence from ichapur, north 24 paragansa, west bengal to birati, north 24 paraganas, west bengal. Due to shifting of my residence, i have requested the eureko forbes technician to de-installed dr. Auqaguard classic water purified. They have charged rs.225/- at that time. After shifting, i requested eureka forbes customer support to re-install the product in my new house. After several request, they have atleast one technician on 22.02.2020 after 6 days of request to re-installed the product i. E dr. Aquaguard water purifier. The technician charged rs.375/- but he failed to complete the re-installation process and he assured me that he will come another day with another equipment to complete the work. After several time feed back to eureka forbes, they have yet to complete the re-installation process, even thought they have collected re-installation charges rs.375/-. Now, they have not paying their heed into my complaint. Please take necessary action. They are charging more money for de-installation and re-installation.

My aqua guard reviva machine is under service contract. I am getting harassed like anything by the service provider.in spite of asking to send a senior technician, they are sending the same engineer again and again. Even i contacted your customer support 2 times but of no use. Now my machine is not working for last 2 days & i am buying water from outside. I dont want to continue with this system, neither allow any more technician in my residence anymore. Request to refund my amc money immediately.

On 12.02.2020 i brought eureka vacuum cleaner model no euroclean wd x2 (Wet & dry), seller are not given a customer purchase receipt, seller name mobile number [protected], and ranganath [protected], not receiving a phone call,
Really i dont know, it is original or duplicate? Product.
My contact number: m. C. Bhaskara [protected]. Email id: [protected]@gmail.com

February 24, 2020

M/s eureka forbes limited
Plot no. 201, 202, 203, 204,
Bijapur near budhpur bus stand,
New delhi 110036

Corporate office b1/b2, 701, 7th floor,
Marathon innova marathon nextgen,
Off ganpatrao kadam marg lower parel,
Mumbai - 400 013, india.
Tel: +91 [protected], 62601888

Email id deepa. [protected]@eurekaforbes.com

Re.: taking back dr. Aquaguard wrongly supplied to us with fake promise

Dear sir,

It is to bring to your notice that on 14th february 2020, i approached your customer care service through number [protected] and in response to that your representative mr. Satish tiwari (Gurgaon) visited my place and serviced my existing eureka forbes e-boiling uv+.

On the same day he pressurized us to take the new one dr. Aquaguard as today is the last day of discount and offered a discount of inr 2000/- this fact he confirmed to us after calling some number through his mobile. He further pressurized us to give him atleast cash of inr 2000 in order to avail the said discount of inr 2000 + inr 2000. Borne under his pressure we gave him inr 2000/- in cash against which no acknowledgment was given by him believing that he is the representative of well reputed/esteemed organization namely m/s eureka forbes limited. Further, he confirmed this fact about total inr 4000/.

We called him up on the same day in the evening on his mobile number [protected] and requested him to return inr 2000/- advance payment given to him on 14th february and do not proceed further.

On 15th february 2020, he has stated that he was busy in the hospital and regarding his brother accident and hence he was unable to talk.

Same day, on 15th february 2020 at about 5:30pm we were delivered dr. Aquaguard in a packed condition and we immediately informed mr. Satish tiwari at his aforesaid phone number we advised him take it back but as he was busy in the hospital and he further advised that he will send us the bill which will clearly show that inr 4000/- discount and receipt of the advance money.

Thereafter, we have been calling every day to mr. Tiwari but he is not picking up his mobile phone number as stated above.

All the above facts are recorded in my airtel mobile number and his mobile number. This fact can be certified from the respective service provider.

In view of the above, you are requested to collect back the dr. Aquaguard and return the cash of inr 2000/- since we have been cheated by mr. Tiwari believing him as your representative with the name of well reputed/esteemed organization namely m/s eureka forbes limited.

An early action shall be highly appreciated.

T. R. Chawla
Husband of mrs. Sudesh chawla
Resides at ea-30, ground floor, right side,
Inderpuri, new delhi -110012
Mobile no. [protected]/[protected]

Dear sir/madam,

Greetings of the day!

Reference to trailing mail, please note that i purchased the amc contract no. [protected] dated 13/02/2020 after the expiry of the amc. Thereafter i received calls from your konnagar - 712235 & serampore-712203 and they said i need to pay rs. 420/- as service charges towards the delay payment of amc which i was not aware of neither it was reflected at the time of renewing the contract. Therefore i request you to kindly look into as soon as possible and resolve the same at the earliest as i am not going the pay any additional charges whatsoever. Otherwise i would request you to cancel my contract and arrange to refund rs. 2, 000/- asap.

In case any clarifications, please do not hesitate to call me at[protected].

[ rajib sarkar ]

68, indira gandhi road, p. O. Konnagar, p. S. Uttarpara, dist hooghly - 712235
Mobile number :[protected] ; email : mother. [protected]@gmail.com

I have purchased dr. Aquaguard enrich in recent months and is under warranty. From november month onwards the machine is not working properly and is not dispensing drinking water. I have raised complaint with customercare of eurekaforbes next day technician came and done service. On that night only the same issue started again. I have called customer care and complained that same issue repeated. Next time when technician came he said that we are getting dusty water in drinking water tap due to which this problem arised and adviced us to fix external candles which costs additional rs.700/- to 1000/- or to clean the overhead drinking water tank. The technician had done service and same issue repeated. As per his advice we had cleaned and overhead drinking water tank and we again called technician for 3rd time. Now we are getting clean water in tap and the technician had done the service and went. But the same issue repeated the very next day evening iam not getting drinking water from machine. This time i have escalated the complaint to both the heads in there website, but regret to say that there is no response from them either message or a call. Till now i have given 6 times complaint but the problem is not resolved yet. Today also i have given complaint 7th time. Last time also while complaining we said to send senior technician and to check thoroughly and to replace the machine if problem is not resolved. I am very much vexed with the eureka forbes services. Request to see that the issue is resolved immediately or to refund back the amount.

A representative of yours named mr. Tiwari (He says he resides in laxmi nagar, delhi) has been regularly servicing our aqua guard water purifier for many years now and we have not had a cause of concern with him till now. He had called me today to say that the service was due and so was the amc renewal for the aquaguard.

However, when he came and i checked my amc contract i found that it was last renewed by him in 2019 and was valid for two years upto 2021. I showed him the paper and he also took a photo of it. The renewed year is written on the previous amc receipt itself by him in his own hand. Firstly, he tried to say that what is written there is the day and not the year but it is very clear from the writing that it says 19 to 21 (As years). I had paid him the money in cash last time as he had told me that your company policy has changed and you are not accepting cheques for amc payments anymore and he had insisted for cash. Then i explained and he accepted his mistake regarding the period of the amc and told me that the company record has a mistake showing that our amc is due and he will get it corrected and for that purpose he took a photoshot on his phone of the amc receipt. Then he left.

A little while later he returned insisting to take a picture of the actual machine and misbehaving with my servants when they disallowed him to do so.

The icr no that was initially issued to me for the amc in 2017 is 18018364.in 2019 he had not given a new receipt but written on the same receipt the further period of renewal.in 2017 the amc payment had been made on 23/12/2017 for a period of two years. Then in 2019 he came in the earlier part of the year for its renewal and took the amount on 02/01/2019 for another two years of amc renewal. So that means that the renewal is valid till 2021.

I have the following mobile numbers of mr. Tiwari:
[protected]
[protected]

Wish to inform that the water purifier is not working since december 2019 and every time i raise a complaint it was attended only after a week or ten days that too after too much of persuasion. The problem is also not addressed completely as within 10 or 15 days the same issue crops up. This can be known from the number of complaints i would have made since december 2019 and the subsequent call logs/followups. Since they are unable to fulfill the amc obligations, i seek a full refund of the amount that i paid for the current amc period.