Eureka Forbes Complaints & Reviews

Hi team,

Last year november end, there was a problem with my filter and we requested for a service.

The service guy said that the filter is spoilt and he has to put a new one and it will cost 4200 something and we agreed to pay and get the filter replaced. He insisted to buy amc plan for another 1500 odd rupees so that next time there is a problem in the filter, they will replace the filter for free. We agreed to him and brought the amc contract.

Today we had some problem with the water purifier and requested for a service and knew that we have the amc contract valid and if there are any filter replacement required, we can get it done for free.

The technician visited us (Not sure if he was from company) mentioned that you need to pay for the filter and again pay around 5000 rupees as in the previous contract you replaced the filter already (Without looking at any reference and mentioned your contract will end in next 10 days, when i have the contract valid until 29-nov-2019).

Last time when the technician came and insisted for amc plan, smarty wrote that we have done the filter replacement on the same day that we brought the amc contract. When we paid for the filter and amc contract separately how can we be told that we have done the filter replaced? How unfair is this? When they provided only a silly contract paper and no where in the eureka forbes teams have the data saved in their database and they rely on a hand written comments from technicians. The technician gave us only one bill which has 5220/- rupees and wrote filters replaced. If we were told about this earlier, we wouldn't buy the contract. What is the benefit if we have to pay for the filters everytime? And only twice the technician came and serviced the filters[it would have costed me less than 1000 rupees where i was asked to pay 1500 extra] would i calculate before buying a contract? In no way this amc contract gave benefit to me. When the technician mentioned, in next one year i can get a free filter replaced for once, how can he come now and say we have already replaced???

I really need an answer for this and need a free filter replacement done. I wouldn't mind posting the bad experience i had with eureka forbes in public and provide a bad review as its true.

Regards,
Shwetha

I have one water purifier machine of eureka forbes limited – crystal model, installed at my house at remuan, talcher, dist. Angul (Odisha), pin-759100 since 2012. The machine is under amc vide contract receipt no.[protected] with eureka forbes at talcher which valid from 05-jun-2018 to 04-jun-2020. As per the contract, free replacement of consumables and periodical service to be given on annual basis. Further, two periodical service would be provided annually including one set of consumables would be replaced.

But it is regretted to intimate that after doing the amc since jun 2018 no service person has been visited my place for maintenance of the machine as a result of which me and my entire family has been suffering from health issue. As per the contract, the service engineer of m/s eureka forbes ltd should make two periodical service in a year and replacement of its usable like filter and related accessories etc. Upon enquired to the service person today, he told that he has some personal work during this period and that is why the periodic maintenance has not been done in time. This type of version is really pathetic and uncalled for from a respective organisation like m/s eureka forbes.

It is therefore, my grievance may be noted for its suitable action as per following;
1. The contract may be extended for a further period of one year w. E. F 4-jun-2020 – as the amc service benefit was not given to me in the 1st year of the contract.
2. Immediately replacement of filter and other related accessories of the water purifier

Your early action in the matter is highly solicited.

Regards,

Bn sarangi

At. Remuan, p. O. Hatatota, talcher-759 100, dist. Angul (Odisha)
Mobile : +91 [protected], [protected]
Email : brahmananda. [protected]@adityabirla.com

I have purchased EC I clean vacuum cleaner on dt. 3 oct.19 thorough eureka forbs ltd. Demo of the vaccume cleaner is given by imaran odiya id[protected] mob. [protected]. And he does not the techinalbdetails about the machine, at behind of machine there R is written but he doesn't know about this R. When asking about this R he is replaying that "machine is not made at his home". What is the R for rejected?? After this we have complain at helpline at 13 oct. but they are not hereing for 3 days. So i requested that if this machine is rejected piece then change my machine kindly.

Hello sir,

Service request numbers : [protected], [protected]

I purchased amc (Annual maintenance contract) and about 1.5 week before its expiry i requested for regular service maintenance of my aquaguard water purifier. The technician mr. Baskar ([protected]) who came, inspected and said that filter has to be replaced and he was pushing us to buy amc. Since, our existing amc contract hasn't expired yet we asked him to do the replacement with the existing valid contract itself. But, he refused to do it and behaved rudely to a 55 year old lady and 28 year pregnant women. When we questioned him asking for valid reasons, he behaved lethargically and rudely. He also challenged us that complaints will do him nothing and left our home even without properly assembling the water purifier (Currently its leaking).

When i spoke to customer care, they said i have already used 2 time filter replacement using my amc. But, when asked for proper proof that 2nd time replacement was done, they backed and said it was due to some technical issue. I escalated this and spoke to backend team guy (Kiran kumar), he put conference call wit manivannan who acknowledged that 2nd time filter replacement got updated wrongly in system and promised that technician will be coming to replace filter yesterday (Oct 14, 2019). But still no one has come.

We are completely unsatisfied with the behavior of your technicians and how you treat your customer complaints. I'm bring this to your attention hoping that i get a proper resolution.

Please consider this as a formal complaint and i request for a filter replacement within 1 weeks time before i file ombudsman for a solution.

I logged a complaint on 25th of september and did amc as requested by your people online and till date haven't received any call back or a technician. I have been calling them every single day still noone has come to attend the problem. And everytime you call them they will say tomorrow the technician will come but still nobody call back or come. Eureka forbes's people provides the worst service. My complaint id is #[protected].

I bought the dr aquaguard nrich ro+ uv+ mtds water purifier in the 1st week of september but unfortunately it's started malfunctioning after using for a month. Once raised a service request, one technician pay a visit and after inspection he informed that one of the chip is faulty and needs to be replaced. I am not be able to understand how come a new product found faulty after one month of purchase. I bought this product specifically to feed quality water to my toddlers and eureka forbes is not be able to commit when then will replace this. I would urge to seek support to resolve this issue asap.

I have ordered a Water purifier which is a high end model online on Eureka Forbes website on 26th September and it was mentioned the delivery date as 30th . Later they said product out of stock and will get by 8th, so i have cancelled the order . One of the executive put my cancellation on hold and processed the order without my consent and the order was continued and the expected delivery date was 14th . The tracking number provided says the product already delivered on 12th .
the CSR says it will come before 8 when called on 14th .
Till date no product nor refund .

Point 1 : this is a complete fraud, do not use eureka forbes website to purchase products, better with dealer if needed . Without stock they just put on teh website and play with customers money
Point 2 : The headoffice numbers given on the website ([protected]), no one picks up the phone, i have been tring daily for the past 3 weeks, i was answeres on 28th september, later which no one answers, that is again a fraud game
Point 3 : the CSR who picks the call on[protected], does not know anything apart from what is mentioned on the same website which we can also see, they will not even listen apart from what they want to say .
Point 4 : Just with a brand name in teh market, this kind of fraud game is not expected, cheating and playing with customers money for months without any resolution . evry one just want to push and no clue what is happenning .
Till date no resolution, no product, no money 35k interest waste for one month .

I would just say a shame to the company after getting to be one of it for its reputation and cheating the customers without any update and playing with money and fraud communications .

I, dr. Chethan has raised a service request on 9th oct 2019 (Request number:[protected]) which still not attended. One week back water purifier was not working which was serviced. After service it worked for just 3days. Since around ten days we are getting mineral water from outside to drink. Water purifier is just 4 months old and has stopped working for second time. Eureka forbes water purifier and also customer service are the worst. I recommend consumers to consider other company water purifiers for better service.

We have got the dr. Aquaguard (Classic ux) water purifier from eureka forbes last year, last month on 21st september 2019 we received one call from person stating your aquagurard services has over for one year so tube need to be replace. So we called the person to change the same since it was monsoon as well in mumbai. The person came and showed the water status after removing the tube inside since my husband was alone at home and busy in his work he didn't got into the detail and asked him to change the same however the guy came offered him if you take the amc for 2 years the tube he changed will not cost and 3 years amc will be renewal so without thinking anymore he just agreed with him and paid 3, 400 for the amc of 2 years. Now after a month he suddenly start getting messages and call from aquaguard company asking for the renewal of the amc for the water purifier. So now we checked the receipt and numbers which they mentioned is all fake and they are not answering the calls. It means that was the fake services provided in the name of eureka forbes but out concern is how come our data is leaked from eureka forbes company how come they got to know that our services is due and one year has completed. That means somebody from company is sharing our data with them. We are going file a case against this and take strict action again them. We are trying to find out those persons as well. Contact number of fake aqua service sales & service of water purifiers - [protected] / [protected]

Sir,
I had purchased your product dr. Aeroguard scpr 700 air purifier on 20 february 2017 via order no.[protected] from sales person mr. Maruti singh (Sales person 9087824).
My customer id is [protected]. This product is still under annual maintenance contract via contract receipt no. [protected] which is valid till 26 february 2020.
This product which is given by your sales representative is giving trouble after six months from date of purchase. There had been so many attempts made by your service engineer to rectify problems in this product. They had taken this machine to service centre also but unfortunately they are not able to rectify problem in this product. It's seem to be manufacturing defeats in this machine. Still one of your sales representative mr. Yashwant (Cell no. [protected]) is trying to resolve this problem since last six months but inspite giving assurances he is not able to do anything.
I am using other products of eureka forbes ligo but not faced any problem regarding product or mainly services issues. But since day one from purchase of this product i had been facing problems. Your service engineer seems to be not trained properly to handle technical issues regarding this product.
Kindly do needful to resolve this product related issues at earliest.
Capt. Pankaj niwas
Tilia 2004, nahar amrit shakti
Chandivali, mumbai 400072
Cell no. 93239525 / [protected]

Only during renewal, aquaguard is courteous and efficient. Post that neither an urgent request is treated as urgent nor do the technicians show any sense of responsibility but expect us to call them personally after the request is placed and then if they feel like they will come as per their convenience and not as per the customer. The customer care will say the parroted dialogues,..."sorry for the inconvenience, mam" but do nothing about it. When asked to connect to the senior, they will keep you on hold for 15 mins and say sorry for the inconvenience. I expected much better service after paying so much. Still waiting for a call from the senior. One more thing, for eureka forbes, time is not important at all. Everything is said as as soon as possible but time is never specified.

I have purchased a water purifier one year back and taken service contract no.[protected]on 09/07/19. I have placed complaint on19/09/19 no.[protected]. No response and againt gave a complaint on 01/10 19 no.[protected]. No response from their side. Every day i telephone to their service centre at edappaly, ernakulam. Very poor response from them. Pleasedo something and advise

Complaint of non functional aquaguard purifier reg.
Name: shobha n bangera
Customer id. No. Gwpdst20000000 mandatory service carried out on 21.07.2019.
However since 05.09.2019 machine not functioning
Several calls made on toll free number which is temporarily disconnected
Sms done twice since 13.09.2019.
Complaint not attended till date.
Renewed amc in july 2019.

Please note that the sales person has issued the receipt of your company for having obtained the amount
And he is representing your company. Since the concerned employee is presently in service, the company
Has authorised the sales representative to collect the booking amount and hence the company is
Responsible for the same. Please take necessary action. The sales representative name is mr mahesh
Gowda b. M. Phone number [protected] from bangalore. Please also let us know where to complain in
Writing. The receipt number of the amount is 392 issued by eureka forbes ltd, no.43, p3/c1, muneshwar
Layout, kudulu, bengaluru - 68.

Thanks..
N. Sundar

Mobile no.[protected].

[protected] anc [protected] is service request on 2nd and 4th october 2019 respectively. After 1st complaint technician came and said that one screw of machine is not reparable and he is gone. After one day i raised another 2nd complaint. But no one contact me or solve the problem.
Customer name : muktabai dhage
Customer number : [protected]
Amc dt.11/10/2017 to 10/10/2020.

I have bought a new eureka forbes aquasure smart plus water filter bearing sl.#[protected] through online mode and the same has been delivered promptly by amazon today morning (05.02.2019).

I have tried given customer care numbers of eureka forbes, but no response.

Please register my request for installation of new equipment.

Thanks & regards,

Kv paul,
Kripa, ponnari house,
Iv/43-d, lotus lane,
Ayani road, maradu,
Cochin-682304.

I had purchased a water purifier from eureka forbes in june 2019.
Product had issues on 10 sept 2019.
I called them and placed a service request as the product is order warranty period.
Till today, 3 oct 2019, i have complained to them at least 10-15 times and still no one has attended my service request despite their given time being two days, it's been a month and i am totally frustrated with their customer service despite having onsite warranty service currently.
In between i even got an email saying that your issue has been resolved, but no one had ever contacted me and no one visited to even see the product.
This is the level of worst customer service that i ever experienced.
I want refund of my product as soon as possible. I don't want to use their product now and they are refusing for refund.
This has given me much mental stress and my so much time has been wasted due to them.
Please take some action against them, they are lieng to their customers.🙏🙏

I am very sorry to inform that while in crisis, it is very difficult to get the due service from your company and the helpline number as published in every receipt/bill is hardly available with a remarjk from other side that it is temporarily withdrawn. why not any other alternative number to contact.
This equipment was purchased from Eureka Forbes during May 2018 and I have made AMC on 25.06.2019 till 24.06.2020.
For the last few days the water coming out from the machine is very insufficient and it takes roughly 40/45 minutes to fill up a 1 litter bottle of water.Since the mentioned helpline [protected] is of no use, i find no other alternative but to approach your office.Tried to contact the person who came for 1st service and the AMC Mr. Uttam. Dutta but he simple advised to complain thru helpline.I need the contact addres of a responsible officer to whom i may contact when helpline becomes unhelpful.
I am a senior citizen and a former senior officer of the Govt.of India and my address is Madhyamgram, Chandangarh, R.S, Prantik Apptt, 2nd floor, Flat S 1
Kolkata - 700129, mob numbers- 91 [protected], [protected].
Durga Puja is a national festival in Wet Bengal and good number of relatives/guests used to visit every family, I would appreciate an urgent step from your office so that I do not gave to face this sudden water crisis due to what reason that your company only knows.
I look forward to a response from your end and hope to get the problem solved on top priority basis..
Many thanks,
S. D. Goswami

We had complained about Aquaguard pipe connection affecting the water supply of kitchen tap and Aquaguard Service Engineer Ashish Kumar Maurya had visited us. Within 5 minutes, he told us that this problem has to.be solved by the Plumber.

Ashish Kumar Maurya charged us Rs 450 without solving the problem, inspite of the machine being under AMC.

ATROCIOUS SERVICE BY EUREKA FORBES...CHEATING AND LOOTING CUSTOMERS

We had complained about aquaguard pipe connection affecting the water supply of kitchen tap. Aquaguard service engineer ashish kumar maurya visited us and he charged us rs 450 for telling us that this was a problem to be solved by plumber.

Ashish kumar maurya did not solve the problem and charged us rs 450, inspite of the machine being under amc.

Terrible service by eureka forbes... Cheating and looting customers