| Address: Faridabad, Haryana |
Myself along with one of my colleague booked Modular Kitchen from Evok Faridabad by paying the 50% estimated cost on 12.6.2010. This Modular kitchen included no. of cabinet boxes and oil collector (chimney). We were promised by the Modular Kitchen designer that within one month (4 weeks) of booking i.e. 11.7.2010, the cabinets will be delivered and immediately thereafter within 3-4 days, the installation and commissioning of modular kitchen will be done. After the due date for delivery, when contact with Evok Faridabad, it was informed that it will take another one week for delivery, as the boxes has to be dispatched from Nagpur and it will reach to their warehouse in Gurgoan for QC and thereafter it will be delivered. After continuous follow-up, got a call from Evok Faridabad on 20.7.2010 that the material has been received at Gurgaon Warehouse and after paying the balance 50%, the item will be delivered by 23.7.10. Since, we were not told that this delivery schedule will be only if paid on 20th, the balance payment was done on 21.7.10, the materials was at-last delivered on 24.7.10 .
Since the material was delivered, we were eager for doing the installation, when contact Evoke Faridabad, they were clueless, as they even did'nt know whether the items were delivered or not . Don't know what type of coordination they have between the store and warehouse. At last they planned to send the carpenters for installation on 27.6.10, meanwhile we were asked to remove the granite slab already fixed in the kitchen including the sink portion. After getting labor from here and there finally, removed the slab. Since I haven't occupied my flat during that time, my colleague who booked along with me has to start the installation, as his family was already residing in the flat. We were happy that the installation would be finished within two-three days and shall utilise the kitchen. Now comes the pat, when the carpenters started to work, they found that many materials required to complete the job was not delivered . When informed to the engineer-in-charge, he informed that the same will be reported to the warehouse and shall be delivered soon. Meanwhile, the work was carried out to find that only half the portion was completed for lack of material. Parallely, my kitchen to was started and inbetween the cabinets, they have left as it is for lack of material. Atlast they dispatched the remaining item only to find again that the chimney was not included in the remaining item along with some other items. For the past 10 days, no work has been done and I am left in bay, whether to shift to our flats or still stay in rented house. The situation is very pathetic for my colleague, since he is not able to use the kitchen for not completing the sink unit. After repeated telephonic calls to their managers at Gurgaon and Delhi, till now there has been neither reply nor action.
The main reason to select Evok was because of the Hindware name attached to it, which we considered to be one of the leaders in sanitaryware and thought to be corporate. Evok is neither a corporate band nor a shop, they can be termed as worst than a roadside/platform carpenter shop. They don't have any feedback system, customer care/feedback system. The designer at Evok Faridabad are just a money extracter, they just design and take the payment their job is done. Don't care about whether the job has been completed or not, neither come for a site visit nor address the issue. The combined cost of the kitchen along with my colleague was Rs. 2.5 lakh and we are left in the street not knowing what to do next about the money that has spent without getting the work done.
Members be cautious about Evok and kindly advise me what to be done next.
Regards,
M Muralidharan
Aug 13, 2020
Complaint marked as Resolved 
Greetings from Evokcare!
We thank you for sharing your feedback. We sincerely regret for the inconvenience caused.
The Prakhar Consol was delivered to you on 20th August, 2011. The same was confirmed by you to me telephonically. Trust the unit is placed up to your satisfaction.
Should you need any further service assistance, please do contact us at our Evokcare no.[protected] between 11 am to 8 pm all seven days.
We value your kind patronage and assure you of our best services always.
Regards
Pratima
(Mgr. Customer Relations)