Evok Complaints & Reviews

Leather recliner 3+2+1 set purchased for Rs-95000 from EVOK store (located in Shipra mall, Indirapuram, Ghaziabad, U.P.) started peeling after 1.5 years, and now after almost 4 years, it is in very bad shape.
Product purchased for Rs 95K from a branded/reputed store should have durability, specially sofa set which is used during most time of the day.
I visited store few months back, they said, very casually, clothing of recliner...

I have purchased a readymade kitchen from evok and the door closer of the kitchen is not working. Whenever i close it. It goes at a very high speed and the stopper is not able to stop it. I tried to call at the store and even the cutomer care but no one picks up the calls. I hope they resolve it asap....

Provide me delivery status of order no 11168169 and deliver it immediately. You people are not responding on customer care or any other number too. Very bad experience.
Pankaj Kumar...

Hi,

I had placed order on EVOK (Hindware) thinking India made lets go for it. Placed an order & amt paid fully on 28th May, the order no is 10772823. Next day when i saw it mentioned as shipped on 28th May & this status is same till now.
Has per there policy max TAT is 15 days waiting & then tried contact to them thru customer care No., Mails, Online control form, Head Office & other associated people (Shika, Ashu etc..)for...

I have ordered a product on 28th May 2020 with full payment, But still not got the product nor amt refund not the status of the shipment. I have complaint more that 25 time thru CC call, mails & even to head office. Still no response its bean 1month 1 week.

Customer service is pathetic, unethical behaviour. Its basically fraudulent company .

PFA of the order copy....

I purchased this expensive alex new recliner sofa 3+2 last year on 27th april 2019 believing in branded product. But within 6 months i was proved wrong as the leather part of the 2 seater sofa started peeling off. After raising the complain and several follow ups they finally repaired it. At that time only i raised the concern to the evok person that i fear that the same would happen with the 3 seater sofa as well. I was quiet disappointed...

6th june - i have placed the order no: 10869199

7th june - cancelled the order within 24 orders as per your cancellation policy due to size constraints which you have acknowledged as well on the same day.

Despite this you have gone further and created the sales order on 9th june and despatched the product.

I received the product yesterday at my doorstep despite 20+ mails instructing to either exchange...

I had ordered a shoe rack from evok-hindware on 31st may 2020, which reached me in kolkata on the 22nd of june 2020, (Order no.[protected]. They had said it would take 10 to 15 working days but it took much longer.
The next step was requesting for the assembly/ installation which was done on the same day that the order was delivered (Ref no. Mj50009) and again it was to be done within 3 to 4 working days but has still not been done...

Had purchased the Magna recliner set 3+2+1 2 years back. The quality of Sofa rexine cover is very poor and within a year of purchase the sofa cover started pealing off. Its in a very bad shape now and the rexine cover needs to be replaced. I have also raised a complaint reference number: MJ49950 with evok customer care its been more than a week and no responses yet.

Looks like along with poor quality, customer care needs to...

I booked chimney from evok through their website on june 1st but till now my product has not been shipped and i also didn't get any update from them. I am scared whether i will receive my product! Please look into my order details and do the needful asap. Thanks!...

My order id.[protected]
Mobille no. [protected]
They didnt shipped my product and when i cal they say they will deliver it in 15-16 day but the product have not been shipped till today, where as i order it on 10 th jun and its 8 days but the product didn't even moved from warehouse to be shipped to my adress ... I dnt have faith in them becoz its first tym for me to use evok .. i have tried it of thinking that its indian products...

I ordered two recliners; three seater and a one seater. I placed the order on 30th may 2020 and was charged on the same day. We were given commitments of delivery in 8 days. Till today we are waiting for the order and we got to know that it is still not shipped. When we call the person named rakesh kumar, he does not answer our calls. On 13th june, he again committed that our order will be shipped on 14th june 2020 and we will get our awb#....

I purchased an expensive wooden dining table from evok faridabad store on 14th march 2020. Order no.[protected]. The table delivered had various problems s. A. Mismatch of 2 legs, some scratches on the table top, which the delivery person acknowledged and agreed that the table shall be replaced. Delivery manager too agreed, upon sending the images through mail and told us that it will be replaced within 10 days.

Just after...

How. I made payment for "fusion leatherette 3 seater sofa in beige by home city" on 2nd june, 2020. Made payment, but did not get confirmation mail. Kindly let me know the status as the money has been deducted from my account.
Payment transaction id is [protected]
Registered mobile no [protected]
Email i'd [protected]@yahoo.co.in

I made many calls and sent emails but no response till now. Please look...

Dear sir,

I placed an order 10594971 on 12 may 2020 on evok website by making a payment of rs 35090 through net banking and was informed that the order would be delivered within 10-12 days.

I made multiple calls to their customer care and they handed me the contact no. Of multiple persons including their warehouse manager naveen's no. However, we do not have any status of the product neither they are allowing...

Hi evoke,
We went to your shop today, really got demotivated by such a worst service. We went and we're looking at the products over there, suddenly an item a statue of Buddha was kept there, whose cap felt from my hands as a sleep of hand. It can happen from any customers. We were ready to pay, as they said now you have to pay for this whole, we requested for discount as the it was useless without cap, also we ask if they could replace...

I bought magna new recliner 3+2+1 sofa set from gurgaon evok showroom for rs. 1.14 lakh in october, 2017.
I am sorry to say that the leatherette of the sofa shows cracks at different places within one and a half years use. Recently, my son who used this sofa hardly for one month regularly for watching football matches, one of the seat's head-rest leatherette skin started loosing big patches and a gap of six to seven inches with other...

We have ordered a dining table (6 seater, model name-della, order no:[protected] with teak finish from evok showroom, marathahalli on nov 30, 2019. They delivered the product on dec 9 which was not at all polished. So we raised a complaint for the finish and polish of the product (Complaint no:mj47763) with the customer care on the same day. A technician came and raised the complaint on dec 12. We called the customer care many times and after...

I bought a new magna new reciner sofa set from evok showroom at kalyan nagar bengaluru during feb 2018.

The upholstery used on the sofa set was sub standard and the upholstery started tearing i made a complaint to evok customer care. After repeated complaints their representative called on me and informed, since warranty is available only for one year i have to bear the cost of replacement of the upholstery at a cost of about...

Below mailed to evok care :-

"dear evok

As per attached photos. I have complained in evok customer care on dated 02/11/2019 and this sofa was installed at below address on dated 7/10/2019 and within one month your sofa was damage form inside and skin peel off in so many place as attached photos

After 2.5 month sofa not repair or replace till date, as per mobile no user [protected] (Mobile no. Provide...