Evok Complaints & Reviews

Hi,
It was a frustrating experience. We ordered a coffee table from evok kirti nagar one month ago. After so many promises to deliver the order. It's more than a month, evok is unable to deliver the order. We are very exhausted contacting them so many times, every time they make fake promises. Now we have asked them to refund our money, still they are so weird and asking for 15 days time. I have dropped an email on the store manager naveen kumar email id, but i doubt he has no intensions of returning the money. I have kept the consumer forum delhi in cc. Hoping he would return our hard earned money.

Thanks,

I had ordered an alexander king size bed from evok, kirti nagar. The bed delivered is really in bad shape.

The wood is raw and even at some places there is no polish. The bed is bad, unfinished and rough. The head board is damaged and side boards and foot board are raw n unfinished. Even the two side tables are different and don't match each other.

The bed is used and old one. It seems that it has been made in some village. Not a hindware quality. Really bad old stuff. Totally raw bed. Evok shows something and delivers something else. Packing was also very poor. I am really disappointed by the services and quality of product.

Refund not been given to me inspite of the company cancelling my order placed with them on 8th march 2019.
I have exchanged 35 mails since march 28th when i was told that the product ordered damaged in transit hence cancelled. Till today company is not refunding my money of rs. 27, 891 transferred to them online.
I'm a senior citizen and they are dodging me not answering my calls too.

I bought a 3+2 divine sofa set offline from kirti nagar store and they told to deliver within 72 hours. I have not received any call regarding that. When i called them no one responded back. Then after 4 days they received the call and told to deliver sofa next day but they failed. Again i called and then they said you will get next day. Finally they delivered damaged sofa which is torn from corner, dirty spots visible, still waiting their service person to fixed their legs. I called them to fix it they are sending a person but still waiting for service person.

Really pathetic service i have ever seen in my life.

I sent email also but no response.

Really disappointed.

I had purchased a "walton king bed" and nilkamal bonnell spring mattress from your evok faridabad store., as per attached invoice with sales order number - ` on 16th july 2018.

After some time the bed has started creating a noise when it is used, also the spring of the mattress has started hurting.in this regard i had called your customer care on 20th jan 2018 and logged in the complaint, since then it's been 4 months now, sent numerous e-mails to evok team, but did not get any solution, thrice there team has also visited and checked the issue and accepted the problem, but no solution is provided by them and the product is under 1 year warranty as well

I was a regular customer of evok. But this time my experience was pathetic. I ordered two door sliding walton wardrobe. Initially they delivered damaged product. The guy who came for installation informed us. Then when I asked for replacement of damaged part. For that also I was keep calling customer care. service manager area manager all. they took one month and send another damaged product. Which I refused to keep. Then I asked for refund its more than three months those people not replying.
On my complain I got reply that check with area manager yuvraj
Yuvraj ask me to check with store manager and store manager ask me to check with evok customer care team.
I m fully pissed off.
I feel like I did a big mistake of buying wardrobe from evok.
In future I'm not gonna buy any product from evok.
I just want my money back.

Hi

We bought a Sofa Set from Evok Furniture, Kirti Nagar Store. The furniture was delivered on first week of November and cushioning of the Sofa started causing problems just after the one month o[censored]se. We filed the complaint and the part got replaced. Then again, the replaced part has the same cushioning issue and two other sofa have starting giving same cushioning problem. The issue has been confirmed by the Evok store staff even after replacement. Also, the wooden lining at the bottom of the Sofa has fallen off itself.

We bought this Sofa set for our new home and we are very disappointed with the Evok furniture from the house of trusted Hindware brand. We are tired of replacing the product parts and broken parts. We requested Evok Store Staff for the product change but they have refused.

I request you to kindly look into the issue on priority and get the product exchanged with something else.

I have attached the bill and all supporting documents.

Complaint Number: MJ39260

We bought a two seater recliner in august 2018 from their show room at shipra mall ghaziabad. The left seat broke within a months time. Since we were going to be out of country for sometime we booked the complaint as soon as we reached here on feb. 2nd. 2019. Their technicians came and took the pictures but after that there is no response in spite of repeated calls.

Hi

I was looking to buy a wardrobe from evoke stores, generally i am a regular customer of evoke and trust on evoke products. This time i have very pathetic experience. So we reached out to evoke kalyan nagar stores (No.5, bc-302, hrbr layout, outer ring road, near pizza hut, kalyan nagar, bengaluru, karnataka 560070) in bengaluru for buying a wardrobe and i have a requirement for a lock on the main door of wardrobe. We have checked with the stores and installation team person in charge mr. Yuvraj confirmed us if we buy the "wheaton 3 door wardrobe" you can get the lock installed (As per confirmation from there team) and accordingly based on our trust with evoke we purchased the product. So when product arrived we have gone through below pain:-

1 initially we have not received the drawers and we got incomplete delivery and it took endless follow up and took approx 1 month to get that missing part delivered.
2 secondly installation person denied for lock installation, giving excuse that we have don't have tool-kit for lock installation. For this i reached out to mr. Yuvraj who then stop attending and picking my calls. Inspite of multiple follow-ups there is complete insensitivity shown to the regular and premium customers.

Request you to help me out here.

Regards
Amit

We bought this 3 years about and we are having problems since then. We bought this from evok zirakpur and now now it is closed. We have called many times and no one is picking up the call. We were told that hydraulic bed would stay but we have to hold it while using. I will surely take costumers right step if there would be no response. And dont do promises which evok cant fulfill.

I placed a complaint about defect in sofa around a month back which i purchased through evok three months ago. The carpenter came to inspect the product and got my complaint confirmed for tomorrow 27th jan 2019 to get repaired. I just got a call from him saying it cannot be done tomorrow as he got an order to go somewhere else.

Is this how evok treat their customers and break their promises. I am already quiet disappointed in their product quality and now the service. Would never recommend someone to buy anything from evok and rather consult some carpenter.

Hi
I purchased monet 3+2 sofa set from evok bhiwadi dist alwar rajasthan pin 301019 showroom last 10 month back. Sofa skin started cracking from many location. Very worst product not even survived one year. I trusted evoke as good product company but its as same as local product.

Please take corrective action immediate.in need replacement for the same.

I have recliner sofa (Megna) sofa skin getting damage and from last 25 days after the complaint there are no action and when i called the person they said the color difference would be there.

And they are asking for full amount for repair, while they said that we are not sure that the color would be match or not.

Kindly take an action.

Date of complaint - 7 dec 2018, there are no action after that.

Contact no - [protected]

The complaint is about a dining table which i bought two years back and i got crack after few months then i did the complaint to customer care and it got replaced and again after few days the same problem repeated. Again they changed the table and the same scenario repeated again table got cracks just after 15 days of the delivery and this time company is not responding i have all the proofs and related bill and the email sent to the company customer care.

I had placed order on 18th nov.2018. Order is not delivered till now as per the promised date.

Order no : 7394107

Multiple calls to customer care are gone in vain. There is no update from them, and they inform they will back within 24 hours with update on order, no one turnsup even after you call them again.

Please update status of the order

We have purchased a queen size bed on 30th oct from evok jmd regent arcade mall. Although the delivery was on time but when installed we found that bed is not of proper size. When we called on store they simply told that they only sell the product and for any problem we have to call to evok care. After calling multiple times they lifted the call in evok care and they sent a carpenter to check. Instead o[censored]nderstanding the problem he started justifying and then he connected to his manager mannu ram whose response was too bad. All the time they were telling that the bed size in evok is different from any other queen size bed available in the market. This was not told at the time of selling and more over it has not been mentioned in the bill or the card kept beside the product with details. Not only this they claim the size of bed as 1500mm x 2000mm, and the size is even different from that size. Then we visited to the store they listened and said that they will try if they can do something. But after 2 days when we called, they simply told that nothing can be done neither repairing nor replacement.

This kind of cheating cannot be expected from a company like evok.

Ref.: Sales Order No.:[protected]; PO No.: SHIPRA

Dear Sir / Mam,

With reference to the above Sales Order, poor quality of materials has been supplied to me by EVOK, Shipra Mall, on 27.10.2018. The copy of the filled up Feedback Form is enclosed herewith as attachments to this mail for your ready reference. Despite of making tel. complaints to the Customer care two times, no follow-up action / reply has been received from EVOK till date. Under this scenario, I as the valued Customer of EVOK, has been feeling like cheated as I have not received the purchased materials as per the prescribed & shown specifications and have been facing mental harassment. It is therefore requested to kindly take necessary follow-up action action immediately under advance intimation to me to provide me the proper materials as per the prescribed & shown specifications & suitable compensation on account of the mental harassment faced by me on account of the inordinate delay & highly irresponsible behaviour shown towards me by EVOK.

Thanks & Best Regards.

--
Er. S.S. Gaharwar
Sr. Pr. Scientist & Former Head, Bridge Engineering & Structures Division
CSIR-Central Road Research Institute
Delhi - Mathura Road, New Delhi - 110025
Email: ssg.[protected]@nic.in; [protected]@rediffmail.com
[Former General Manager (Technical), National Highways Authority of India]

[16/10, Gulmohar Road, Shipra Suncity, Indirapuram, Ghaziabad - 201014 (U.P.)

I purchased Servia recliner sofa 1 seater d. Ben recliner on 2nd October 2017. Within one month the foam of seat suppressed. I called inderlok lifestyles Dehradun so many times as well as personally visited the showroom for the complaint but till date no resolution is given by the company. Please give us the solution and replace the article as soon as possible

Its not even been 2 years i brought a magana sofa recliner 3+1+1, the product looks like 10 years old. Even the service people are worst. I raised a issue 4 weeks back and it took 4 weeks for a service guy to come to service my sofa, but after coming he claims that i am the only person available for sofa service but i dont deal with leather and he had no idea what to do, this guy told me to send a mail to evok and went home, my problem is still unresolved. I called regional manager for help but this guy is also unfit to help me in any condition, one of the worst furniture showroom in bangalore. It gives you problem from the day you purchase from this showroom.

Last week i complaint about one of dinning chair seat which got bend, evok technician came and took away the chair seat saying that it would be sent to workshop for repairs after 4 days came back and fixed the seat to chair naxt day when we used the chair and found that nothing has been done it was in the same condition as before please replace the chair seat with new one. I purchased bulk of your componys furniture in the month of march 18. My mob no [protected] add...895 first floor sector 16 faridabad (Haryana)