Evok Complaints & Reviews

We bought a 3 seater sofa come bed from your kalyna nagar showroom. After many damaged deliveries, we got final product delivered somewhere in march 2019.

We have hardly used the product. Just in 8 to 9 months o[censored]sage itself, the straps used below the cushion are already visible and it hurts when we sit. Unlike other sofa’s we can’t replace its cushion either. If this is the condition of sofa after 8 months o[censored]se, we...

Very poor service. I had ordered a hindware chimney in replacement. After so many calls when they finally delivered the item it was without a box and without any installation materials such as pipe etc. We are still waiting for the executive to respond. If a brand like yours is behaving like the local vendors what can a customer expect. It was a mistake purchasing from your company. Please resolve this issue asap....

Recently, i purchased dinning table and chairs & table had cracks and i called customer care, delivery manager and service manager also till no response from them and divert manager and service manger not picking a call also. My humble request don’t purchase anything from them. It’s very bad company interms of quality and service. Please take serious action for the same so that they repeat to others as well....

Hii team,
Can you please get checked my sofa as it's showing noisy near hand rest of 3 seater sofa. Even cranky noise comes from all sofa.. It looks like manufacturing defect.. This was raised on 27th nov but no response..

Customer bill details - [protected]/inv #[protected]

Someone called me on 29th nov and assured to attend this call on 30st nov at 10am but no-one attended.. I called naresh also to confirm...

It has been nearly one year for "nora sofa 3+2" that i ordered from hyderabad store (Near peddamma temple) jubilee hills. We received a defective item for which i have been constantly asking for replacement as it was not repairable. After continuous follow up with mr. Srikanth reddy from evok, we got a replacement which is also a defective item. No quality check even though you are replacing a defective item, it was worst customer service...

Online ordered sofa from evok last year after making full payment product delivered after 40-45 days after multiple follow-ups. Ordered before diwali with intention to celebrate diwali product delivered after it. Also the stuff is so poor that within a year sofa got sagged as it is under warranty complaint raised and got repaired after a month that too not much and up to the mark. Poor material poot quality and poor service what i got from...

Ordered 3-seater Maxwell Power Recliner (HSN Code[protected] from Evok Ahmedabad store on 31/01/2019. Invoice that was emailed to me following payment was missing the T&C at the back. Item was delivered to me 10/02/2019. People who set up recliner gave me the “Store Copy” of invoice after installation. When I later read it, I realised that it did have the T&C at the back. The Store Copy of invoice included clause which said that the product...

Hi sir/madam

We have bought dining table approx. 4 years back from evok in shipra mall
Now the painting/polish is getting affected and it has become very rough surface and sticky to any person

Pl visit at our end and do the necessary polishing at earliest
Your immediate action would be highly appreciated

Regards,

Abhishek shrivastava
M-[protected]...

We have lodged a complaint more than a month back about manufacturing defect in the double bed bought by us from your store in crown interior mall, faridabad against sales order no.[protected]. However,. Nothing has moved despite visit of your representative and repeated reminders to mr. Naresh bhatia and mr. Deepak. Even after repeated requests, mr. Bhatia has refused to share contact number of his supervisor or any higher authority. We feel...

Hello team,

I had raised a complaint on 8th sept for sofa having issues with deformation, spring and suppressed cushions. It was really a bad experience talking to your customer care executives on field.

I had contacted mr. Srikanth for scheduling technician visit. Scheduled technician visited me on 15th sept 2019, checked the state of sofa and took some photographs of the same. I was told to be contacted by...

Hi
Please see the below image. This product replaced on 7th feb 2019. You can see the pictures. These are even more worst than previous one. All skin started cracking badly. I am complaining late due some personal issue. This damage started 2 month back. I never seen worst product like evok monet sofa. I am regretting to purchase furniture from evok. It was never expected from evok. Evok is as similar as local product.

Please...

Order no. 8844739: since the time i place the order, not received a single confirmation on the status. I have called five times till date on[protected]. Was assured of a call back thrice but nobody has bothered to call back. The customer service people only say they have no status and cannot cancel..
Tried calling on [protected] provided in their website and the message i got is "please check the number you have called". Asked...

My customer no is [protected] and sales order no is[protected]Shipra) & sales invoice no:[protected]/ reference no: c[protected] dated 22.08.19.

The above sofa was delivered to me around 7:30 in the morning on 25th aug'19. On saturday. I. E. A day before, some internal renovation work was done at my house and the house was in mess when the sofa set was delivered. Hence i asked the delivery persons that i can not open and check...

I purchased a malta 6 door wardrobe on june 18, 2017. Then we noticed that one the doors wasn't working properly. So i registered a complaint on 6 september 2017 and the visit was done. After that one or the other door of all the 6 doors started working improperly and the visits were taken place. On 22 july 2019 visit, the carpenter told me that the wardrobe needed some attachment and i would have to pay for it. I agreed to this note. But...

I have purchased 3+2+1 recliners dated on jun 17, 2017 by spending huge amount of money believing evok is reputed brand from hindware.

Below are product details:
Magna new leatherette recliner sofa 1 seater with glider-dark. Brown
Magna new leatherette recliner sofa 3 seater-dark. Brown
Magna new leatherette recliner sofa 2 seater-dark. Brown

Not even completed two years all recliners...

Evok does not respond to my complaint emails lodged for a pest infected table manufactured by them and purchased by me. Evok sales team at crown interiorz mall showroom, faridabad during my purchased assured that no wooden furniture shall get infected by pests throughout its life. With some months of purchase one side of the table is infected with pests and even after treatment it continues to spread. Table is under warranty toll end oct...

I had placed an order on 9th july. Order is not delivered till now as per the promised date.

Order no : 8434865

Multiple calls to customer care are gone in vain. There is no update from them, and they inform they will back within 24 hours with update on order, no one turns up even after you call them again.

Even worse, they gave different reasons each time.

Very worst customer experience....

Dear Sir,

I ordered Evok Monet Three Seater Sectional Sofa (Matte Finish, Ivory) from amazon.

I have issue in this product. Last 2 months before some crack came in this product. but now so many crack came in so many places.

I need solution on this issue. please do the needful.

Herewith attached the invoice copy, warranty slip and also damaged product photos.

Below...

I had my modular kitchen made and fitted by evok. At the time of negotiation they promised to complete the fitting in a month, which finally took more than four month to complete the modular kitchen. Once the full payment was made they started showing their true colour. I have made several phone calls to their sales executive and fitting engineer regarding installation of substandard fruit and vegetable basket in the kitchen. Then on 23rd...

Very bad experience with evok, bought dining table worth 60k and within 3 months, cracks starting to surface and when we asked for replacement they denied it and getting repair is also not an easy task, in spite of several followups no one listening. Mr naresh bhatia, sales manager, keep giving false assurance and no solution is provided. My order no[protected]
Complaint no - mj42257....