Exide Industries Complaints & Reviews

I had purchased a car battery type FMLB-ML38B20R on 06.10.2020 from DEALER JNB TRADERS, 136, DIAMOND HARBOUR ROAD, KOLKATTA 700060.On 20.11.2020 the said battery was seen to be fully discharged as my car did not ignite. On checking it is found that battery chamber indicator is totally white. I went to the dealer with the battery immediately as it is close to my residence. The dealer took it for charging. On 21.10.2020 at 19 hrs as the dealer advised I went to bring the battery after giving charging fee when I checked the battery I saw the indicator chamber is still white. One staff of the dealer checked in meter and it is shown 13.12 and insisted me to take the battery but I did not as the battery is only one and half months old and such defect is a manufacturer defect and required to be replaced. Please advice the dealer to replace it. FROM -H. K PARIDA, CUSTOMER, MOB [protected].BEHALA, KOLKATA -34

Hello,

I purchased exide battery from "Samir Automobiles", Sardarnagar Ahmedabad, Gujarat, invoice attached, on 4-Apr-2018.

During this lockdown in the month of April, I experienced issues as battery got discharged and I called up the dealer and was told that they are not working due to lockdown. Soon after lockdown got over, I approached them and was told that there was extension provided by exide but it is just over by two days and if I give this for replacement claim, due to work load it will not be checked and I will have to pay 50% of the cost because there are lot of replacement requests due to lock down to resolve issues company is straight away putting all requests at pro rata basis of replacement . The dealer further assured me that battery is okay and he recharged it. I trusted and got the old battery fitted again. But it kept getting discharged and I frequently visited and got the battery recharged for which I was charged 300/- Rs.

Now, I am fed up and last I visited 10 -12 days back he said that you can get a new battery ay 50% warranty, meaning I will have to pay half the price to get the battery replaced, which will be around 4000/- Rs.

He kept me misguiding and I kept getting annoyed on roads seeking help and getting it started by paying emergency charges to local vendors for jump cables.

This is very frustrating and I am a very old customer of Exide rather purchasing from Samir Automobiles since past 15 years.

I strongly believe that I should get a replacement battery at no additional cost under warranty as I approached dealer quite well before the warranty expired. I don't know what was his benefit or workload or whatever since he kept denying a replacement warranty.

Please, take this on priority as I cannot bear such a loss at no fault of mine and am not using my car since past 15-20 days.

Please call me any information is required from my side.

Sir,
I gave my battery for warranty replacement. It has been more than 16 days but the dealer is not responding properly for replacement of battery, So I request that please tell the dealer to replace my battery as early as possible.
He is telling the reason there is no Stock in the company. So delay is happening but also not telling the date of replacement.
Kindly find the attached Receipt.

Dealer Name - New Exide Jubilee Hills
Address : Plot No.15, Road No.1, Bharat petrol Pump,
Near Check post , Jubilee Hills, Hyd - 500 003
Cell No.[protected],[protected]

I have battery problem type, XLT 2-5 .
I want to replace the batteries but dealer says no stock every time and says that can't keep for you, police ask .
This can not understand.
Anil kumar shinde [protected]
Battery FxL0XLTZ -5
Battery no. M6k7Ro50924 6k72
Dealer: Reenergie battery services
Virar west, palghar, 401303

Hello,
This refers to 4 wheeler Battery replacement complaint # WMAH1642637 lodged on 23rd september, 2020.
I had purchased the above 4 wheeler battery in Feb, 2020 and in Sept2020 it stopped working and was sent for replacement by a Dealer in Sewri, Mumbai.
Since then I have been following up with the dealer and also made various complaints to Exide Customer Care but there is no resolution on the same.
Exide needs to understand that during Covid19 times, common man is dependant on his four wheeler to make sure safety of himself & family.
But still after rigirous followups even after 45 days there is no resolution to my complain and the replacement battery has still not reached me and I have to travel by public transport which is putting me and my family at risk.
I would like Exide to provide my battery at the earliest as if anyone in my family is found COVID19 positive because of their careless service attitude, then I will hold Exide liable to pay compensation to me or my family.
Kindly resolve my case asap.

Thanks
Bhupesh Mittal
[protected]

Hi Team, My Exide battery is under 3 years replacement guarantee & my battery got faulty 6 months back. Several times I made complain to customer care & sent email as well but still they r not replacing, they r just trying to cheat customer & do mental harassment.
Regards
Rajneesh
[protected]

This is with reference to your previous message :- Confirm receipt of RAKESH KUMAR SINGH claim Ref DHA14730636 SrNo M6J8Q355588 .We'll revert within 3 days. I would like to inform you that since its been around 60 days and I didn't get the delivery of my repaired battery yet. So I request you to please look into the matter and deliver the battery within a week otherwise I have to take some legal action against it.

Hum ek west bengal haldia ka rhanebala hume haldia manjusree Talpukur varun motors se 23/09/2020 me battery mera honda cbr 150 cc me install kiya tha o 3 day me sel down'ho geya me jab bettary purchase kiya tha us time ek bike me yehi bettary install tha unhone ehi battery khol ker mera bike me install kiya mene pucha ye to scend hand battery he o bike me install tha unhone bola me chek ker raha tha jo battery me charge he keya nehi isliye us bike me install kiya replacement ke liye 27/09/2020 me varun motors ko diya tha aj 19/10/2020 ho geya avi tak mera battery nehi aya mera bike only self he me bike use nehi ker parahu mera gher me chota baby he bus me jarahi office mera corona hoga tik he but mera baby ka kuch hojayega to kon jimnedar he me iska jabab do dear Exide company hum keya kare

Hello I have purchase Exide battery, it is less than one year.gettingvtrible, its not charging.need waranty services

Battery issue. Battery drainage
Query Description : Mf45l-BCI12V battery problem totally disappointed battery drain again and again no working i am in mansa punjab raise a complaint solve my issue as sson as possible 48 months warranty battery i send also email but no resolution

Battery Date of Purchase : 08012017
Area Pin Code: 151505
Vehicle Company Name (Model) :HYUNDAI GRAND I10
Replace the battery as soon as possible if my problem no solve i do legal action Battery issue. Battery drainage
Query Description : Mf45l-BCI12V battery problem totally disappointed battery drain again and again no working i am in mansa punjab raise a complaint solve my issue as sson as possible 48 months warranty battery i send also email but no resolution

Battery Date of Purchase : 08012017
Area Pin Code: 151505
Vehicle Company Name (Model) :HYUNDAI GRAND I10

Dear team

Today I written this complaint to inform you I have purchase Exide two wheeler battery on dated[protected] with 48months warranty now battery not working but service centre at Raipur khurd Chandigarh not change battery
I issue ticket no.121576 for this issue but
not resolved.i lost my battery documents but online it show its purchase & sold date with warranty

Battery model details:M5I7N095044

12XL5L-B

I hope I find the best solution & service from your side

Regards
Happy garg
[protected]

Hello sir/madam
My self Dr. Anirudh Naidu i am customer of exide mileage car battery i purchased in the year 2019 and it was gone downhill within a year where the warranty was of 2 years..
I have made a complaint and given my battery for replacement in of the exide care centre in latur Maharashtra
And i called several times to customer care from last 2 days they said they will call us back with the update but there is no call back...!! My complaint number is WMAH1639167..:
My problem is not resolved i have made a complaint on 29 th of september.
If this is how u treat the customer ur customer rating would go down... please do the needfull of getting mu battery as soon as possible... I am a doctor and its hard for me to do my service towards the society

Dear sir/mam,
Please help Exide battery service is very poor no any response

Name-Mukesh khatri

Vehical no.MH05EH2120

Battery No.M7J8U720859

Purchase date-29, March, 2020

Contact no.[protected]

Vehical kick is not available so please help and resolve my problem as soon as possible

I purchased a battery bearing number A4E9B036071 on 12th August 2019 from Sree Gowri Battery Center, Pondicherry. The battery failed on 2nd October 2020 around 17:30 hours at Chennai. I immediately lodged a complaint on your toll free number bearing number 366140. As there was no response I called up your toll free number at 10:30 AM on 03rd October 2020 but a BATMOBILE service technician Mr.Shanmugam was deputed to my address at Velacherry around 15:00 hours (21 hours after lodging a complaint) by Mr.Durga Prasad. After checking the battery the technician stated that the service centre was closed for the day and spare battery was unavailable. I was advised to wait till 05th Ocyober 2029 as 04th October 2020 (Sunday) was a holiday.

This clearly shows lack of empathy and customer focus and tantamount to deficiency in service.

I strongly condemn the lackadaisical approach of the Service team.and seek replacement of the defective battery.

M.V.Kannan
[protected]

My battery number m7f9o573254 is down. Dealer denying replacement saying it's 3 years old. But they have a pro rata warranty upto 4 years.

Dear sir,

I would like to inform the following for your information & necessary action :-

1. I had purchased battery for my honda city (Car no - mh 02 ch 5790).
2. Date of purchase is 20.06.2020 & the receipt no is 2557.
3. The name of the dealer – maxikarat internet pvt ltd, wz -610, near shine car, opp shiv mandir, new delhi 100034.
4. Contact no of the dealer - [protected]
5. Description of goods – exide 38b20135ah

Receipt copy is enclosed for your reference.

Complain :-

I had to send the car for repair & it was informed that battery is not getting charged even alternator & other thing related to charging is working properly. My car no mh 02 ch 5790 is in the honda city authorize service station / showroom namely samara honda, mayapuri, new delhi.

1. I informed this to the dealer and based on the complain i received call from mob no [protected] from mr chandan on 15th sept 2020. He asked certain details which was not available with me. I requested him should i provide this no to honda people to call you. Which was agreed.
2. Based on this i advised honda people to contact him.
3. It was told by mr chandan to honda person to call toll free no, when asked the toll free no he did not provide that and asked to search it.
4. I requested the battery dealer again the whole thing he provide me the toll free no[protected]. This no was tried many times but no fruitful outcome.


I would request you to please look into this matter & i am sure you will do that.

Mob no - [protected]

Below are the multiple emails that i'm waiting reply for.

+ [protected]@exide.co.in

As there is no response from your end

On mon 22 sep, 2020, 09:18 am wrote:

Team,

Any update on this?

On mon 21 sep, 2020, 12:48 pm wrote:
Team,

I'll send 3 reminders for this if not take care, i'll proceed with consumer court and social media.

On mon 21 sep, 2020, 11:00 am wrote:

Hi team,

Kindly consider this complaint as priority because it is genuine and if ignored now could effect company reputation and customer relationship with company.

I purchased a new battery din50 mileage battery worth 5k for my car and after fitting immediately i realised that the battery indicator is showing white instead of green.

I understand some might be having slight defect, nothing is perfect in manufacturing so i raised a complaint with exide care and got immediate reply from city manager and in the same evening i got call from dealership guy harish aswell.

I raised complaint on 18th, harish ([protected]) called me and said i have to come to his shop to get it checked but, frankly speaking i don't have to because i was told it is a free home service. Though that shop is very close to my house i requested him to come as i was working from home then, he said he will send a person in 1 hr and no address till now i. E., on 21st morning.

I called him atleast 9 times and no response, if he is not interested atleast i expect a reply right? This kind of dealerships will ruin exide reputation.

I was told to take amaron by atleast 3 of my friends and well wishers but i stil stand by exide because our family use exide batteries only believing they are the best batteries, we use it for our inverters, cars and bikes no other battery comes in, this is my first complaint with exide and is resulted to be very disappointing.

Adding inverter battery bills also which proves that i use only exide and am a genuine exide customer.

Below are the dealership guy details
Name: harish
Contact: [protected]
Address: exide shop, imperial power i think beside kondapur kims hospital

I bought this battery and was asked by the dealer to wait for the bill due to some technical issues in his office software. He kept on going about the bill being generated and will take time in reaching me. After talking and everything, he seemed like a professional and he was coming down himself to deliver the battery. That's why i bought the battery from him. I understood that he was facing some technical problems and i cooperated. Since then i have asked him multiple times for the bill but i didn't receive it. It would've still been understandable that a bill was generated but some changes needed so they regenerate it. But in case of my purchase there was no bill generated. I find receive the bill and after a few days i raised it with exide care customer care email id. I haven't heard back on the request still and i don't know why i do not have the bill with me.in such a scenario how will i be compensated for the mental and physical exertion i had to go through with this behaviour from one of exide industries dealers? Do we get bills for purchase at exide or was i mistaken? When will i get a bill for my purchase?

Dealer details as given by him:
S. S. Battery co
B-203a, sector 16,
Uttar pradesh, india
Telephone: [protected]

I purchased a car battery on 19/6/19. Now its not working, i am covered under warranty but customer care is not picking up call.

Dear sir
Dealer change extra money

Free replacement warranty rahne ke baad bhi Rs100 extra money change karta hai .

Dealer name - junction jaction harina Dhanbad

My name - Ashutosh mahto